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Become A Deployment Lead

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Working As A Deployment Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $115,763

    Average Salary

What Does A Deployment Lead Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Deployment Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Deployment Lead Demographics

Gender

Male

74.0%

Female

24.3%

Unknown

1.8%
Ethnicity

White

57.9%

Asian

14.3%

Hispanic or Latino

13.1%

Black or African American

10.5%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

38.5%

Japanese

15.4%

Italian

15.4%

Portuguese

7.7%

Chinese

7.7%

French

7.7%

Korean

7.7%
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Deployment Lead Education

Schools

University of Phoenix

17.4%

Georgia Institute of Technology -

8.7%

More Tech Institute

8.7%

University of Connecticut

5.8%

Pennsylvania State University

5.8%

Strayer University

5.8%

University of Houston

5.8%

Syracuse University

4.3%

University of Maryland - University College

4.3%

Northwestern University

4.3%

Central College

2.9%

Georgetown University

2.9%

Arizona State University

2.9%

Holyoke Community College

2.9%

Stanford University

2.9%

Miami Dade College

2.9%

University of Washington

2.9%

University of South Carolina - Columbia

2.9%

Clover Park Technical College

2.9%

Defiance College

2.9%
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Majors

Business

28.6%

Computer Science

10.7%

Computer Information Systems

6.7%

Information Technology

5.2%

Electrical Engineering

4.4%

Management

4.4%

Computer Networking

4.0%

Finance

4.0%

Project Management

3.6%

Marketing

3.2%

Management Information Systems

2.8%

Computer Engineering

2.8%

Computer Applications

2.8%

Engineering

2.8%

Mathematics

2.8%

Accounting

2.8%

Education

2.4%

Information Systems

2.4%

Psychology

2.0%

Mechanical Engineering

2.0%
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Degrees

Bachelors

38.0%

Masters

36.4%

Other

14.9%

Associate

6.3%

Diploma

2.2%

Doctorate

1.4%

Certificate

0.8%
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Real Deployment Lead Salaries

Job Title Company Location Start Date Salary
Leader, Strategy Deployment The Dun & Bradstreet Corporation Short Hills, NJ Jan 09, 2012 $210,000
Enterprise Excellence Deployment Leader Ecolab Inc. Miramar, FL Aug 09, 2016 $180,000
Deployment Lead Blend Labs, Inc. San Francisco, CA Sep 24, 2016 $140,000
Deployment Lead Blend Labs, Inc. San Francisco, CA Sep 26, 2016 $140,000
Deployment Lead Blend Labs, Inc. San Francisco, CA May 16, 2016 $140,000
NA Cloud Unit Brand Deployment Leader IBM Corporation Boulder, CO Sep 20, 2016 $125,965
Cpe/Deployment Lead-US Sms&P Microsoft Corporation Bellevue, WA Oct 24, 2012 $123,197
Deployment Tools U.S. Lead Barclays Services Corp. New York, NY Jun 28, 2016 $122,000 -
$148,000
Deploy Lead-Order To Cash Applications Seagate Us LLC Scotts Valley, CA Nov 19, 2012 $107,037 -
$120,000
Network Deployment Lead Engineer Tata Consultancy Services Limited Redmond, WA Dec 20, 2016 $95,000 -
$110,000
Network Deployment Lead Engineer Tata Consultancy Services Limited Redmond, WA Dec 22, 2016 $95,000 -
$110,000
Cloud Unit Software Deployment Leader IBM Corporation Boulder, CO Apr 10, 2015 $95,000
Cloud Unit Software Deployment Leader IBM Corporation Boulder, CO Apr 13, 2015 $95,000
SAP Deployment Lead IBM India Private Limited Houston, TX Jul 31, 2013 $93,600
Manufacturing Deployment Lead IBM India Private Limited Ontario, OR Dec 19, 2016 $89,901
Manufacturing Deployment Lead IBM India Private Limited Glenview, IL Dec 19, 2016 $89,901
Manufacturing Deployment Lead IBM India Private Limited Jacksonville, FL Dec 19, 2016 $89,901
Manufacturing Deployment Lead IBM India Private Limited Holland, MI Dec 19, 2016 $89,901
Manufacturing Deployment Lead IBM India Private Limited San Diego, CA Dec 27, 2016 $89,901

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Top Skills for A Deployment Lead

  1. Process Improvement
  2. Computer
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Developed process improvements, systems changes, updated job roles, and organizational structures.
  • Migrated user data and enforce encryption standards on computers that have sensitive government information.
  • Performed upgrades of AIG computers from Windows XP to Windows 7 operating system.
  • Facilitated internal and external Six Sigma forums and training sessions.
  • Provide executive briefings to C-Level government customers about upcoming hardware and software installations.

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Top 10 Best States for Deployment Leads

  1. District of Columbia
  2. Massachusetts
  3. New Jersey
  4. Delaware
  5. Connecticut
  6. Colorado
  7. Rhode Island
  8. Washington
  9. California
  10. Virginia
  • (30 jobs)
  • (21 jobs)
  • (18 jobs)
  • (2 jobs)
  • (6 jobs)
  • (13 jobs)
  • (2 jobs)
  • (14 jobs)
  • (61 jobs)
  • (51 jobs)

Top Deployment Lead Employers

Jobs From Top Deployment Lead Employers

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