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Become A Deployment Specialist

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Working As A Deployment Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $84,600

    Average Salary

What Does A Deployment Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Deployment Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Deployment Specialist jobs

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Deployment Specialist Career Paths

Deployment Specialist
Project Manager Construction Manager Operations Manager
Assistant Vice President
7 Yearsyrs
Desktop Engineer Network Administrator Director Of Information
Chief Technology Officer
11 Yearsyrs
Migration Specialist Desktop Support Technician Senior System Administrator
Data Center Manager
9 Yearsyrs
Information Technology Specialist Information Technology Manager
Director Of Information
10 Yearsyrs
Systems Analyst Information Technology Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology/Support Technician Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Infrastructure Analyst Information Technology/Support Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Analyst Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Desktop Support Consultant Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology/Support Technician Information Technology Technician Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Program Manager General Manager
Managing Director
11 Yearsyrs
Desktop Support Consultant Desktop Support Technician Systems Engineer
Product Manager
7 Yearsyrs
Infrastructure Analyst Technical Support Specialist Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Senior Systems Engineer
8 Yearsyrs
Migration Specialist Network Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Desktop Engineer Systems Engineer
Systems Manager
7 Yearsyrs
Field Technician Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Field Technician Technical Support Specialist Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Senior Specialist 3.6 years
MIS Specialist 3.3 years
Pc/Lan Analyst 3.3 years
Desktop Engineer 2.6 years
Specialist 2.5 years
Support Specialist 2.3 years
Deployment Analyst 2.2 years
Deployment Lead 1.9 years
Top Employers Before
Technician 3.3%
Top Employers After
Consultant 5.2%

Deployment Specialist Demographics

Gender

Male

73.2%

Female

24.6%

Unknown

2.1%
Ethnicity

White

76.9%

Hispanic or Latino

11.7%

Asian

8.5%

Unknown

2.2%

Black or African American

0.7%
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Languages Spoken

Spanish

28.6%

Arabic

10.7%

Vietnamese

7.1%

German

7.1%

French

7.1%

Swedish

3.6%

Chinese

3.6%

Mandarin

3.6%

Romanian

3.6%

Japanese

3.6%

Gujarati

3.6%

Hindi

3.6%

Urdu

3.6%

Korean

3.6%

Hmong

3.6%

Russian

3.6%
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Deployment Specialist Education

Schools

University of Phoenix

22.7%

American InterContinental University

5.7%

Western Governors University

5.7%

Wayne State University

4.5%

University of Maryland - University College

4.5%

Pennsylvania State University

4.5%

Southern New Hampshire University

4.5%

Central Texas College

4.5%

Liberty University

4.5%

Kaplan University

4.5%

Wake Technical Community College

3.4%

University of Missouri - Columbia

3.4%

Illinois State University

3.4%

Pittsburgh Technical Institute

3.4%

Southern Methodist University

3.4%

University of Central Florida

3.4%

Community College of the Air Force

3.4%

University of Houston

3.4%

Middlesex County College

3.4%

University of North Texas

3.4%
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Majors

Business

17.1%

Computer Information Systems

13.9%

Information Technology

13.1%

Computer Science

8.4%

Computer Networking

5.8%

Management

4.5%

Electrical Engineering

3.9%

Criminal Justice

3.7%

Management Information Systems

3.4%

Information Systems

3.1%

Accounting

3.1%

Economics

2.6%

General Studies

2.4%

Project Management

2.4%

Communication

2.4%

Computer Systems Security

2.4%

Marketing

2.4%

Computer Technical Support

2.1%

Psychology

1.8%

Electrical Engineering Technology

1.6%
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Degrees

Bachelors

40.3%

Other

20.0%

Associate

16.5%

Masters

14.7%

Certificate

5.9%

Diploma

1.8%

Doctorate

0.5%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Deployment Specialist Salaries

Job Title Company Location Start Date Salary
Senior Client Deployment Specialist Ipreo Us LLC New York, NY Mar 25, 2016 $130,000
Support and Deployment Specialist Nokia Inc. San Diego, CA Dec 11, 2014 $128,710
Associate Deployment Specialist II Salesforce.Com San Francisco, CA Nov 17, 2016 $124,675
Implementation/Deployment Specialist Thrasys, Inc. San Francisco, CA Sep 15, 2014 $115,000
Maximo Technical Deployment Specialist Control ESI, Inc. Phoenix, AZ Oct 31, 2011 $110,000
Associate Deployment Specialist II Salesforce.Com, Inc. San Francisco, CA Dec 14, 2015 $105,789
Deployment Specialist Theta Ray, Inc. New York, NY Jan 11, 2016 $105,000
Deployment Specialist Art Technology Group, Inc. Cambridge, MA Oct 01, 2010 $105,000 -
$115,000
Associate Deployment Specialist Salesforce.Com, Inc. San Francisco, CA Jul 09, 2016 $102,357
Associate Solutions Deployment Specialist SCE Consultants, Inc. Magnolia, TX Apr 29, 2015 $100,000
Associate Deployment Specialist Salesforce.Com Inc. San Francisco, CA Mar 28, 2016 $96,866
Deployment Specialist Art Technology Group, Inc. Cambridge, MA May 03, 2010 $90,000 -
$95,000
Deployment Specialist Art Technology Group, Inc. San Francisco, CA Jul 19, 2010 $90,000 -
$105,000
Software Deployment Specialist Healthland, Inc. Minneapolis, MN Sep 14, 2012 $85,006
Associate Solutions Deployment Specialist SCE Consultants Inc. Fort Lee, NJ Feb 26, 2015 $85,000
SR. Configuration and Deployment Specialist Human Arc Corporation Cleveland, OH May 31, 2011 $85,000
Environment and Deployment Specialist Thomson Reuters Holdings, Inc. Eagan, MN Aug 10, 2015 $84,600
Deployment Specialist, Google Applications Google Inc. Mountain View, CA Sep 09, 2011 $73,000
Senior Deployment Specialist Thing 5, LLC Springfield, MA Mar 10, 2015 $70,000 -
$90,000
Senior Deployment Specialist PPD Development, LLC Wilmington, NC Jul 01, 2013 $68,619 -
$74,097
Senior Deployment Specialist Cloud5, LLC Longmeadow, MA Oct 01, 2012 $67,200
Senior Deployment Specialist Thing5, LLC Longmeadow, MA Oct 01, 2012 $67,200
Lean Deployment Specialist Leancor LLC Florence, KY Feb 13, 2012 $65,000

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Top Skills for A Deployment Specialist

DesktopSupportNewHardwarePCDesktop/LaptopWindowsXPNetworkPrintersMilitaryPersonnelSetupRemoteDesktopCustomerServiceActiveDirectoryTroubleshootSccmAssetManagementEndUserBackupTechnicalAssistanceLotusNotesRolloutTechnicalSupport

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Top Deployment Specialist Skills

  1. Desktop Support
  2. New Hardware
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Worked closely with the Service Desk and Desktop support to resolve end user issues.
  • Provided user orientation to familiarize users with new data locations and proper usage of new hardware, O/S, & software.
  • Perform hardware and software maintenance on various PC and laptop equipment.
  • Ensured stability of core and custom application sets across desktop/laptop resources.
  • Lead team in deployment of enterprise wide Windows XP to Windows 7 upgrade project.

Top Deployment Specialist Employers

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