Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Deployment Specialist
Top Careers After Deployment Specialist
Hispanic or Latino11.7%
Black or African American0.7%
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University of Phoenix22.7%
American InterContinental University5.7%
Western Governors University5.7%
Wayne State University4.5%
University of Maryland - University College4.5%
Pennsylvania State University4.5%
Southern New Hampshire University4.5%
Central Texas College4.5%
Wake Technical Community College3.4%
University of Missouri - Columbia3.4%
Illinois State University3.4%
Pittsburgh Technical Institute3.4%
Southern Methodist University3.4%
University of Central Florida3.4%
Community College of the Air Force3.4%
University of Houston3.4%
Middlesex County College3.4%
University of North Texas3.4%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Senior Client Deployment Specialist||Ipreo Us LLC||New York, NY||Mar 25, 2016||$130,000|
|Support and Deployment Specialist||Nokia Inc.||San Diego, CA||Dec 11, 2014||$128,710|
|Associate Deployment Specialist II||Salesforce.Com||San Francisco, CA||Nov 17, 2016||$124,675|
|Implementation/Deployment Specialist||Thrasys, Inc.||San Francisco, CA||Sep 15, 2014||$115,000|
|Maximo Technical Deployment Specialist||Control ESI, Inc.||Phoenix, AZ||Oct 31, 2011||$110,000|
|Associate Deployment Specialist II||Salesforce.Com, Inc.||San Francisco, CA||Dec 14, 2015||$105,789|
|Deployment Specialist||Theta Ray, Inc.||New York, NY||Jan 11, 2016||$105,000|
|Deployment Specialist||Art Technology Group, Inc.||Cambridge, MA||Oct 01, 2010||$105,000 -
|Associate Deployment Specialist||Salesforce.Com, Inc.||San Francisco, CA||Jul 09, 2016||$102,357|
|Associate Solutions Deployment Specialist||SCE Consultants, Inc.||Magnolia, TX||Apr 29, 2015||$100,000|
|Senior Consultant/Chs Process & Deployment Specialist||Mentor Graphics Corporation||Wilsonville, OR||Apr 14, 2015||$98,175 -
|Associate Deployment Specialist||Salesforce.Com Inc.||San Francisco, CA||Mar 28, 2016||$96,866|
|Deployment Specialist||Art Technology Group, Inc.||Cambridge, MA||May 03, 2010||$90,000 -
|Deployment Specialist||Art Technology Group, Inc.||San Francisco, CA||Jul 19, 2010||$90,000 -
|Software Deployment Specialist||Healthland, Inc.||Minneapolis, MN||Sep 14, 2012||$85,006|
|Associate Solutions Deployment Specialist||SCE Consultants Inc.||Fort Lee, NJ||Feb 26, 2015||$85,000|
|Environment and Deployment Specialist||Thomson Reuters Holdings, Inc.||Eagan, MN||Aug 10, 2015||$84,600|
|Deployment Specialist, Google Applications||Google Inc.||Mountain View, CA||Sep 09, 2011||$73,000|
|Senior Deployment Specialist||Thing 5, LLC||Springfield, MA||Mar 10, 2015||$70,000 -
|Senior Deployment Specialist||PPD Development, LLC||Wilmington, NC||Jul 01, 2013||$68,619 -
|Senior Deployment Specialist||Cloud5, LLC||Longmeadow, MA||Oct 01, 2012||$67,200|
|Senior Deployment Specialist||Thing5, LLC||Longmeadow, MA||Oct 01, 2012||$67,200|
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