Tech Support Analyst
Remote job
Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**
Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).
Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.
You Are:
The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction.
The Work:
Provide service to customers at our Solutions bars resolving technology issues on our laptops
Provide weekly laptop inventory to our inventory management group
Provide customer support floor walks to engage with customers
Develop strong relationships with clients and gain the trust of key advisors
Engage in small local projects such as maintenance and repairs of technology
Continue to learn and develop your technical skills and business expertise
Continue to learn and develop your AI skills and capabilities
This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel.
Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars.
Here's What You Need
Minimum 1 years experience with Customer Technical Support
Minimum 1 years experience with Customer Experience Management.
Minimum of 1 year of experience in Service Desk or Desktop Support
Minimum of 1 working with ITIL software such as Service Now or Remedy
Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex
Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience
Strong communication skills to interface with non technical stakeholders, senior leadership and executives
High School Diploma or GED
Bonus Points If:
Comp TIAA Certifications
ITIL Foundations Certification
Customer Satisfaction experience
Quality Assurance QA experience
Hourly Salary Range $21.39 to $49.57
Information Technology Support Specialist
Remote job
The Ascend Story
Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence.
We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability.
Our work environment fosters:
Collaboration and teamwork
Patient-First Mindset
Work from home opportunities
Career Growth and Professional Development Training
Why Ascend?
You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.
Position Overview:
We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact
Key Areas of Ownership:
User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.
Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.
Qualifications:
Proven experience in a Services or IT support role with a focus on Microsoft 365.
Deep understanding of Microsoft Intune for mobile device management.
Experience with Azure AD, including Entra ID features.
Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.
Excellent communication skills, both written and verbal, with a customer-first approach.
Ability to work independently in a remote setting while maintaining productivity and team collaboration.
Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial.
Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position:
Prolonged Sitting: Ability to sit for extended periods during working hours.
Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
Visual Requirements: Adequate vision for reading computer screens and documents.
Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.
Ascend Healthcare Inc.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.
Salesforce Support Analyst / Contract / Hybrid / Plano, TX
Remote job
Our client, a leader in financial technology, is hiring for a contract Business Systems Analyst II. This is a hybrid position with 3 days onsite per week in Plano, TX.
50% of the role is focused on supporting Salesforce Reporting, Dashboards, and Analyst Case Queues. 50% of the role is analyzing Salesforce/Operations trends, determining the pain points for reporting/queues to optimize processes.
Required Skills:
Strong experience with Salesforce Lightning and generating Salesforce reporting
Experience using Omni Supervisor for monitoring queue's, skillsets
Exceptional attention to detail to ensure data integrity and accuracy in all tasks
A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment
Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions
Effective communication skills to interact with cross-functional teams and convey information clearly.
Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus).
Responsibilities:
Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics.
Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution.
Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed.
Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date.
Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities.
Desktop Support/ISM Technician
Remote job
Job Title: Desktop Support/ISM Technician
Contract duration: 12+ months Contract
(need local),
Infrastructure Service Management (ISM) provides support and management of all desktop assets, including end-user technology, voice equipment, mobile phones, and desktop peripherals, in accordance with company policies as specified in the PPM. ISM is the primary point of contact for corporate services (e.g., building and move management, and facilities management) move projects, as well as the escalation point for any IMAC-related activities in the region.
Technology Data Bearing Assets (DBAs) are defined as technology assets that store data persistently as an intended purpose or have residual data stored as a result of the intended purpose. ISM relies on a regional team whose role includes receiving, building, configuring, installing, moving, repairing, and decommissioning desktop assets. The ISM team is also responsible for inventory management and provides procedural support to ensure projects are executed in accordance with established operating instructions.
Key Responsibilities
Minimum 5 years of exp.
Imaging the machine, Asset Management
Hardware inventory management, ensuring stock levels are constantly monitored.
Hardware request and receipt through the internal ordering system.
Actively monitoring the ticket queue and managing requests through to completion.
Housekeeping of IT rooms.
Supporting events like annual power-down post-desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).
Supporting hardware decommissioning events.
Supporting business moves/changes - ensuring involvement in the early stages of planning.
Managing escalations through to conclusion.
Managing client expectations.
Setting up and installing temporary training rooms/office-wide events (e.g., expos).
Comms room patching.
Supporting work-from-home hardware requests.
Ensuring that policies and guidelines relating to overtime and expenses are adhered to, as well as local guidelines for cost control.
Managing workload to ensure assigned activities are completed within targets defined within SLAs/OLAs.
Demonstrating high levels of customer care behaviors at all times and adopting a consistent commitment to providing a customer-focused, quality service.
Working across lines of service to ensure a coordinated approach to providing support for customers.
Actively participating in a program of continuous service improvement, taking ownership of actions that deliver results.
Performing basic troubleshooting, system upgrades, and replacements for employees.
Deploying equipment for new hires and refreshes and collecting equipment from offboarded employees.
Evaluating user requests and requirements and recommending effective technological solutions.
Installing, configuring, and troubleshooting hardware, including desktops, laptops, and peripherals.
Working outside business hours and participating in additional weekend work as required.
Imaging/re-imaging computers, configuring IP phones, and setting up mobile phones.
L-1 Technical Support
Remote job
Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level.
We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for an L-1 Technical Support who is enthusiastic and a self-starter that understands restaurant/hotel operations, highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person.
Must develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to expand.
ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA WILL BE CONSIDERED AT THIS TIME.
What You'll Love to Do:
Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues.
Perform menu changes and order workflow adjustments as per customer instructions.
Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention.
Gather and communicate data from multiple sources from relevant parties to provide timely solutions.
Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products.
Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers.
Who You Are:
1+ years of experience working in a full-service restaurant in a FOH role is highly desired.
B.A/B.S or preferred but not required.
Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space.
Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others.
Must be willing to work flexible hours including overnights, weekends, and holidays.
Demonstrated ability to learn new software solutions quickly.
Experience in a training/implementation/technical support role.
Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills.
Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time.
Must have excellent verbal & written communication and interpersonal skills.
Innovative, driven, motivated, results-oriented and energetic.
Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude.
Complex problem-solving skills and attention to detail are required.
Possess outstanding decision making and analytical skills.
Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc).
Experience working with a CRM/Helpdesk tool, preferably Zendesk.
The Perks:
Competitive compensation package
Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance
Stock options
Health Savings Account
Free lunch and snacks in office
Pet Insurance
Employee Referral Program
Flex Spending plan
Cell phone allowance
Generous PTO and paid holidays
Hybrid or remote work environment
Amazing team culture
And much more!
Help Desk Support Specialist
Remote job
Job Title: Remote Help Desk Support
Monthly Pay: $4,000 - $4,500
We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit.
Job Responsibilities:
Respond to support tickets, emails, and calls to address common tech issues.
Assist users with login problems, password resets, and system access.
Guide customers through simple troubleshooting steps using clear, step-by-step instructions.
Document reported issues and track resolutions for future reference.
Escalate complex or unresolved issues to senior support staff.
Participate in virtual team meetings and help identify recurring challenges.
Qualifications:
Comfortable using computers, web browsers, and communication tools.
Strong attention to detail and excellent verbal/written communication skills.
Patient and calm under pressure, especially when helping frustrated users.
Well-organized and able to follow procedures accurately.
Experience in IT, technical support, or customer service is a plus.
Must have a reliable internet connection and a quiet, distraction-free home workspace.
Perks & Benefits:
Monthly pay: $4,000-4,500, depending on experience
100% remote work with flexible scheduling
Paid training and access to helpful guides and documentation
Supportive and positive team environment
Opportunities to advance into senior support or technical roles
Information Technology Support Specialist
Remote job
**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET**
Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
Schedule
11pm - 7:30am EST
Monday to Friday
Fully remote
Location: Orlando, FL (Remote)
Experience
2 years (minimum) in a technical support role
Experience providing customer support
Experience in 24x7x365 Managed Services preferred
Experience using ITSM and Monitoring toolsets
Qualifications, Education, and Training
High school diploma required;
college degree strongly preferred
Must be a U.S. Citizen *NO VISAS*
Microsoft Teams: 2 years (Required)
Microsoft 365: 2 years (Required)
Windows: 2 years (Required)
Google IT Support Professional (Preferred)
CompTIA A+, Network+, Security+ (Preferred)
Microsoft MTA (Preferred)
ITIL v4 Foundation (Preferred)
Mac OS: 2 years (Preferred)
Skills
Highly analytical thinker and troubleshooter
Detail oriented with excellent documentation and communication skills
Self-motivated, passionate about technology, with the desire to learn new things
Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS
Foundational understanding of operating systems and servers, both physical and virtual.
Experience working with active directory to perform basic tasks, such as user creation and password resets
Responsibilities
Triage tickets per specified severity levels
Refer/ escalate customer issues to the appropriate level of support, as needed
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
Perform account management services - User Account creates/disables/terminations/name changes, etc.
Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Distribute scheduled reports to customers as required
Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
Assist with cross-training of other team members, as needed
Perform other tasks as assigned by management
Benefits
401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Department: Managed Services
Fully Remote - IT Support / Help Desk
Remote job
IT Support / Help Desk
Fully Remote
Pay: $19/hr.
Shifts and training:
Shift: 9am-6pm CST Monday-Friday
Training is 2-4 weeks and it's M-F 8am-5pm CST
Ideal start date is Dec 8th
REQUIRED SKILLS AND EXPERIENCE
Experience in Service Desk Support and Customer Service Support Technical
Experience in validating employee and resetting passwords
Knowledge of MS Office 2013 Product Suite and Office 365
Ability to multitask and function in a fast-paced, high energy environment
Ability to quickly learn and retain information by means of written and verbal instruction
Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work
Ability to build productive relationships with peers
JOB DESCRIPTION
Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests, incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge base
Salesforce Support Analyst
Remote job
Diversified Services Network, Inc. (DSN) is seeking a full-time Salesforce Support Analyst to join our team! We offer a FULLY REMOTE work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
This is a Support Analyst position (not a Business Analyst or Developer role). The analyst will support a critical program called Prioritize Service Event (PSC), which helps dealers receive service leads and generates significant revenue for the organization. This role is critical in ensuring seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.
JOB RESPONSIBILITIES:
Provide second-level support (first-level answers calls, second-level resolves issues).
Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end.
Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
Collaborate with digital and external teams to resolve platform, data, and integration challenges.
Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
Work directly with dealers to resolve issues within the ASC and AMC communities.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor's and/or master's degree with 2-4 years' experience supporting the Salesforce platform.
REQUIRED SKILLS:
Basic Salesforce knowledge; Salesforce Admin certification required, Platform certification highly preferred: Salesforce Administrator Certification, OR Salesforce Advanced Administrator or Platform Developer I Certification.
Experience supporting Salesforce Communities or Experience Cloud.
Familiarity with data integration tools and troubleshooting APIs or middleware.
Knowledge of the Heroku platform and its integration with Salesforce.
SOFT SKILLS REQUIRED:
Strong verbal and written communication skills.
Demonstrated analytical, critical thinking, and problem-solving abilities.
Proven ability to coordinate across multiple teams and stakeholders.
BENEFITS:
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! ****************************
TurboTax Remote Client Support Specialist
Remote job
Work from home with TurboTax Product Expert Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Get paid $18.50 per hour1 Get a $405 Certification bonus3 Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday4
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification3
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
~ Get paid $18.50 per hour1
~ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert3
~$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
~ Certification takes place over 3 days
~ Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday4
~ Minimum 25 hours per week required, want to work more? Go for it!1
~ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. xevrcyc
Remote working/work at home options are available for this role.
Kronos/UKG Workforce Management Support Specialist
Remote job
Greetings!
Welcome to TechProjects! We specialize in IT-System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees.
At our firm, we work with a diverse range of clients, from cutting-edge startups to established industry leaders.
If you're a tech professional looking for a challenging and rewarding career, we'd love to hear from you. Our company offers competitive salaries, comprehensive benefits packages, and a range of professional development opportunities. Whether you're a seasoned veteran or just starting out in your career, we have a role that's perfect for you.
Thank you for considering our company as your potential employer. We look forward to hearing from you and discussing the exciting opportunities that await you at our firm.
Job Summary:
We are seeking a highly skilled and motivated Kronos Workforce Management (WFM) Support Specialist to join our global support team. This is a Onsite role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.
Key Responsibilities:
Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
Troubleshoot complex system issues, escalating to vendors or engineering as needed.
Manage and resolve service tickets, perform root cause analysis, and document resolutions.
Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
Handle configuration changes, system patches, and upgrades.
Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
Perform regular health checks, system audits, and ensure data integrity.
Participate in system enhancements, testing, and UAT support.
Create and maintain clear support documentation and knowledge base articles.
Deliver prompt, courteous, and effective communication to users and business stakeholders.
Required Skills & Qualifications:
7 to 10+ years of experience supporting Kronos/UKG Workforce Management systems.
Strong hands-on experience in Timekeeping, Scheduling, Accruals, Workforce Integration Manager (WIM).
Proven expertise in troubleshooting, root cause analysis, and resolving escalated technical issues.
Familiarity with Kronos application architecture, job scheduler, and logs.
Experience with interface monitoring, data flow, and integration troubleshooting.
Solid understanding of business processes in HR and Payroll.
Excellent communication skills - both written and verbal - to work effectively across remote teams.
Comfortable working in a fast-paced, high-availability support environment.
Ability to work independently with minimal supervision in a fully remote setting.
Preferred Qualifications:
Experience with UKG Dimensions or transition/migration projects from Kronos WFC.
Knowledge of SQL, API integrations, or reporting tools (e.g., Cognos, Power BI).
ITIL certification or experience working in ITSM frameworks.
Desktop Support Specialist
Remote job
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
IT Professional - Financial Education & Wealth Strategy Consultant (Remote)
Remote job
At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security.
We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career.
Role Description -
This Is NOT an IT Job
Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants:
Freedom of time
A career with less burnout
Long-term financial stability
Full control over your income and schedule
If so, this opportunity is designed for you.
This is not an IT position. There are:
❌ No support tickets
❌ No troubleshooting
❌ No on-call schedules
❌ No technical maintenance
❌ No deployments or outages
Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future.
This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream.
Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided
What You'll Do
Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building.
Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT.
Build trust-centered relationships through transparency, communication, and ethical guidance.
Identify clients' financial needs and create tailored strategies to help them reach long-term goals.
Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training.
Build and manage your own client base while enjoying complete schedule flexibility.
Why IT Professionals Excel Here
IT workers succeed in this field because their core strengths apply naturally:
✔ NOT an IT Job - No Burnout
Say goodbye to:
Help desk queues
Escalations
Late-night outages
On-call rotations
High-stress deployments
This career supports balance, wellbeing, and long-term stability.
✔ Freedom of Time & Remote Flexibility
Work when you want.
Work where you want.
Design a career around your life-not the other way around.
✔ High Long-Term Earning Potential
No salary cap.
Residual income opportunities.
Your income reflects your effort and skill-not your hours.
✔ IT Skills Transfer Seamlessly
Analytical Problem-Solving: Break down financial concepts like you break down technical issues.
Clear Communication: Explain financial strategies the same way you explain complex systems.
Logical System Thinking: Build solid financial foundations like you build stable infrastructure.
Ethical Standards: Confidentiality and trust are second nature to IT pros.
Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies.
Career Growth Path After 3 Months
Within your first 90 days, you will have:
Earned your U.S. State-Issued Life Producer License
Completed our comprehensive training program for independent agents
Gained a strong understanding of how to educate clients on essential financial concepts
Participated in weekly 1-on-1 coaching and group training sessions
Developed confidence in guiding clients and communicating value
Earned your first promotion, recognizing your growth and early accomplishments
After 1 Year
By your first year, you will have:
Mastered the responsibilities of the position with efficiency and confidence
Built strong internal relationships with mentors and fellow professionals
Been trusted with greater responsibilities as your expertise grows
Achieved your second promotion, with a clear path toward becoming a Broker
Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer
Basic Qualifications
18 years or older
U.S. Social Security Number
Able to pass a background check
Willing to obtain a state life/health insurance license (training provided)
Professional, ethical, strong communication skills
Benefits
100% remote
Flexible scheduling
High-income potential
Leadership development and ongoing support
A positive, collaborative work culture
No prior financial background required
Location
United States (Remote)
Your Next Step
If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems.
Job Types: Full-time, Part-time
Application Question(s):
Are you willing to undergo a background check, in accordance with local law/regulations?
This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed?
You acknowledge this position is 100% remote working part-time of 10 hours per week.
You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful.
You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position.
Work Location: Remote
Information Technology Support Technician
Remote job
● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests-logged as tickets-related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks.
● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities.
● Provide support and assistance for system or application testing carried out by the client's AV and IT Department.
● Assist in implementing ongoing preventive maintenance and updates as needed.
● Ensure convening systems are updated and tested, and provide necessary support as required
● Assist in resolving critical AV system issues and be available as needed
● Assist the AV and IT department in ensuring the physical and network security of the office's systems.
● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements.
● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights.
● Record and update all service issues, requests, and change requests in the client's ticketing system.
● Assist the IT department in ensuring proper accounting of the client's AV/IT assets. Track all asset changes and update the client's asset tracking system as needed.
● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions:
● Product updates and upgrades are subject to client policies and procedures
● System proactive maintenance and monitoring of IT equipment.
● Proactive tracking of video conferencing and convening equipment.
● Root cause analysis that may interrupt AV system and office, convincing space
● Problem Management of incidents occurring due to the monitoring agent identification
● Telephonic call answering
● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource
● Proven experience in AV/IT service desk or other tech customer support role.
● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products.
● Technical ability to diagnose and resolve basic technical issues.
● Excellent verbal and written communication skills in English
● A technical, logical thought process and customer-oriented
● An ability to prioritize and escalate. ‘● Familiar with ITIL Foundation
● CompTIA's A+ and Network+ certificates
Education:
Bachelor's degree or higher with a technology focus.
Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others.
3.0 GPA or higher.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Our client requires all the employees working on this engagement to be COVID-19 vaccinated.
If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact ************************
Level 1 IT Support Specialist
Remote job
IS ON-SITE IN SOUTHAMPTON, NY
THIS IS NOT A REMOTE JOB
Important Note on Location & Housing
Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY.
Please do not apply if you are out of state or planning to relocate.
Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting.
Thank you for your understanding.
Summary: To support, maintain and expand current IT and infrastructure capabilities.
Duties and Responsibilities:
· Physical Installation and management of network, security, and phone systems
· Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices
· Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software.
· Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning.
· Perform ERP system data and user maintenance
· Responsible for procuring equipment and software as needed and within budget
· Produce reports as needed for management from multiple data sources.
Competencies:
· Proficient with Microsoft Office Suite with a strong emphasis in MS Excel
· Excellent interpersonal and customer service skills
· Firm understanding of existing network programs and capabilities
· Strong analytical and problem-solving skills
· Excellent troubleshooting ability
· Experienced working in a Windows Operating system environment
· Basic Programming and Web Design knowledge
Requirements
· Associate degree in Computer Science or equivalent experience
· At least (2) years of experience in network maintenance or user technical support preferred
· A+, Network+, and similar certifications preferred
· Perform upgrade and maintenance tasks during designated maintenance windows
· Must be able to lift up to 50 lbs.
· Must be able to communicate effectively with coworkers, managers and vendors.
· Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures.
· Must represent the company in a positive and professional manner.
· Must be able to work with minimum supervision.
IT Support Engineer L2 (MSP)
Remote job
IT Support Engineer - Houston, TX 77043 | $60K-$70K + Benefits
Join a fast-growing technology leader committed to driving client success through modern IT solutions! Since 1995, this Houston-based Cloud Service Provider has earned its reputation as a trusted partner in IT consulting, cybersecurity, cloud computing, and network support. Known for a fast-paced, customer-first culture that's both professional and fun, they invest in their people and foster growth at every level.
About the Role
We're expanding our engineering team and seeking an IT Support Engineer who's ready to take on escalated Tier 1 support and contribute to exciting modernization projects. You'll work hands-on with Windows/Microsoft technologies, VMware, SonicWall firewalls, and desktop hardware - all while helping clients optimize and secure their IT environments.
What You'll Do:
Provide advanced support for Microsoft technologies including Azure AD, Office 365, Windows Server, Exchange, and Active Directory
Troubleshoot and maintain VMware environments
Configure and support networking equipment like routers, switches, and SonicWall firewalls
Handle hardware and software deployment for desktops, printers, servers, and other devices
Support remote access solutions including VPN, Terminal Services, and Citrix
You Bring:
Must have MSP industry expereince
Solid experience with Windows Server, Exchange, SharePoint, VMware, M365, and networking fundamentals
Strong troubleshooting skills for firewalls, VPNs, and network connectivity
Why Join Us?
Competitive salary $60K-$70K
Comprehensive benefits: health, dental, vision insurance
401(k) with company match + quarterly profit sharing
Training and certification reimbursement
Partial remote work (1 day per week)
Work at our Houston HQ: 77043
Software Implementation Specialist
Remote job
The Client Success Engineer works at the intersection of software implementation, support, engineering, and education. In this role you will be the go to technical expert on how our software is deployed and used in a fast moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed, running smoothly, and continuously improving for our clients. Along the way you'll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform.
Responsibilities
Work closely with our software engineering team to become an expert in our current software modules and new modules as they are developed
Help with QA, documentation, and training as new modules are developed, deployed, and operationalized
Be a central part of the communication feedback loop between the software engineering team, internal subject matter experts, and our clients as our software continues to evolve
Work with client IT departments to communicate technical and security specifications for how our platform is deployed and supported
Work closely with our client success managers to help with the technical/IT aspects of implementing our platform for clients
Protect our software engineer's time by helping our support team with level 2 / complex support requests
Build documentation and educational materials for how our software is deployed and used
Spend approximately 25% of your time traveling to work onsite with other Ascenders at client facilities to help with go lives and operationalizing new modules
Requirements
Very good communication skills all around
Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects
Curiosity and excitement that computers and software are a “bicycle of the mind”
Patience and empathy working with people and technology
Very effective at prioritizing and managing multiple tasks simultaneously, while maintaining focus and achieving successful outcomes
Capable of efficiently navigating and adapting to changing priorities and deadlines
Work remotely and in shared tech space
Passion for continuous learning and improvement
Syniti + Data Migration | Remote | Brillio
Remote job
We don't have the proper JD but they have shared one sample profile as a reference. Please check Attachments for the profile .
Skills: Syniti + Data Migration
Work Mode: Remote
Work Timing: IST
01
Below is the reference JD taken by Us , it is not from the client
Job Title: Syniti Data Migration Consultant
Experience: 4-7 Years
Location: Any (Remote)
Work Mode: Remote
Work Timing: IST
Number of Positions: 01
Job Description:
We are looking for a Syniti Data Migration Consultant with 4-7 years of experience to join our team. The ideal candidate will have expertise in data migration projects using Syniti Data Migration (formerly DSP) and experience handling large-scale data transformation and migration initiatives.
Key Responsibilities:
Design, develop, and execute end-to-end data migration strategies using Syniti.
Work with business and IT teams to understand data requirements and define data transformation and mapping rules.
Extract, cleanse, transform, and load (ETL) data from legacy systems to SAP or other target systems.
Conduct data profiling, validation, and reconciliation to ensure data quality.
Collaborate with functional teams to identify data-related issues and resolve them efficiently.
Create and manage data migration templates, scripts, and workflows.
Ensure compliance with data governance and security best practices.
Troubleshoot and optimize performance issues in data migration.
Required Skills:
4-7 years of hands-on experience in data migration projects.
Strong expertise in Syniti Data Migration (DSP, SKP, ADM, Collect, Construct, etc.).
Experience in data extraction, transformation, and loading (ETL) processes.
Good knowledge of SQL, stored procedures, and database management.
Experience with SAP data migration is a plus.
Strong problem-solving and troubleshooting skills.
Ability to work independently in a remote environment and collaborate effectively with global teams.
Data Migration Specialist
Remote job
At Thrive, the Data Migration Specialist will be in charge of extracting, mapping, formatting, and importing client data from external systems into Thrive.Who you are
You have extensive experience with databases, data structures, data relationships, and ETL (3+ years experience).
You have a strong grasp of at least one scripting language (such as Ruby or Python) and their data structures and methods.
You are highly adept at wielding open source tools, hosted services, and custom scripts to move, transform, and analyze data.
You strive to strike the right balance between strategic investment in process/automation vs. quick one-off solutions.
You work methodically and stop not when the problem is solved, but when you fully understand both the root cause and the solution.
You continually strive to learn and improve while also helping other members on your team do the same.
You seamlessly collaborate with all of the roles surrounding you, and effectively tailor your communication to each audience.
You value data integrity, security, and compliance.
Hard skills
Proficient with at least one of the SQL flavors (MySQL, PostgreSQL, MSSQL, etc.)
Proficient with scripting (e.g., Ruby, Python, Bash)
What you'll accomplish
Work closely with our technical implementation consultant to review data mappings for new customers moving to our software from their previous systems.
Perform ETL tasks to migrate data from other systems into our production environment based on the mappings.
Lead a team of outsourced migration developers.
Propose and implement strategies, processes, and tools to make this process more robust, accurate, efficient, scalable, and repeatable.
Why you'll love it here
We're small enough to be agile, but large enough to have stability.
You will have a major impact and contribute directly to the success of our customers and our business.
Learning is an important part of our culture; we offer reimbursement for continuing education.
We foster a supportive, inclusive environment and provide many comforts - always-stocked snacks and beverages, relaxed dress code, sit/stand desks, MacBook Pros, ping pong.
We offer competitive salary, medical/dental/vision insurance, Health Savings Account with employer contribution, 401(k) plan with company matching, FSA and commuter benefits.
Our office is located in Haddonfield, NJ - a beautiful, tree-lined historic town within walking distance of lots of shops and restaurants and which is just a quick Patco ride from Center City Philadelphia.
This is a full-time position. You may choose to work in our office or work remotely from a home office, but you must be authorized to work in the U.S. and operate a normal 8 hour working day between the hours of 8am and 8pm EST.
About Thrive (a True Company)
Thrive is a fast-growing software company based outside of Philadelphia with about a third of its employees distributed throughout the US. Our mission is to make hiring for executive leadership positions easier, faster, and more equitable. Thrive's clients include some of the world's largest search firms, venture capital/private equity firms, and corporate executive recruitment teams including Starbucks, NEA, and Boyden.
Executive hiring is unlike typical staffing and recruiting. Most executives are passive candidates, meaning they don't apply for positions. They are commonly found through well-maintained networks and relationships. Unfortunately, most popular recruiting tools and CRMs don't work well for this use case. Enter Thrive, purpose-built software for executive recruiting and leadership talent management. We are aggressively investing in building disruptive solutions that help talent professionals find the best leaders, build curated talent networks, and place executives.
Thrive was born out of True, one of the fastest-growing organizations in the talent advisory space.
True is a global platform of companies that optimizes value creation by placing executive talent, developing business leaders, creating diverse and inclusive networks, and using innovative technology to advance executive talent priorities. With offices in North America, EMEA, & APAC, True's team of industry and functional experts leverage their deep networks to connect companies with leading talent to transform businesses and industries.
Auto-ApplyData Migration Specialist
Remote job
Buildout is a family of CRE software products that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins. Our core belief is that successful commercial real estate is broker-led, but tech-enabled. That we play a critical role in maximizing the brokers time to focus on what they do best. As a result, Buildout has become the not-so-secret weapon for more than 150,000+ brokers and investors. Ultimately, we exist to serve the entire CRE industry and because of that unwavering focus, all the best brokers use Buildout. Learn more about who we are, what we do, and why we're changing the face of CRE tech on our website: **********************
The Opportunity
We're hiring a Data Migration Specialist who will be the go‑to data expert to turn a customer's complex export into clean and usable data in Buildout. You'll partner with customers at pivotal moments across the customer journey-from pre‑sales scoping calls, to onboarding implementations, to the occasional post‑launch data request-ensuring customers start strong and stay successful. Your work translates messy spreadsheets into meaningful records, shortens time‑to‑value, unblocks implementations, and prevents churn.
This role is a unique blend of customer consultation and technical execution. You'll spend time working directly with customers to guide them through their data journey, while also independently performing the data migrations that ensure their success.
How You'll Contribute
You will play an active role in your customers' onboarding journey by attending kick-off calls and ongoing check-ins, acting as the SME on data quality, and collaborating with internal teams to set customers up for success
You will facilitate the movement of Customer data from their own home-grown spreadsheets and other CRMs/systems into Buildout
Clean-up and manipulate customer data so it is ready for import
Schedule calls with customers as needed to review and clarify data
Import the data into the Buildout system
QA the data that was imported & deliver to customer
You will help to define the project scope, goals and deliverables to ensure both the Customer and internal teams are aligned
You will collaborate with other departments on behalf of your Customer to resolve issues and coordinate requests as needed
You will monitor your Customers' progress to ensure their project stays on track and escalate potential blockers internally
What Makes a Great Candidate
You have experience migrating and/or importing data into a CRM (Salesforce experience preferred)
You are skilled in data manipulation using tools like Microsoft Excel, Google Sheets or .CSV files
You are passionate about working with customers directly and ensuring their success
You have clear, customer‑friendly communication and are able to explain technical topics simply and set expectations with confidence.
You have strong time management and organization skills to manage parallel customer requests and timelines
You have the ability to identify potential roadblocks and take initiative to swiftly resolve
Nice to have:
Experience working in a B2B SaaS organization
Experience with Atlassian (Jira & Confluence), and screen sharing tools
Experience in Commercial Real Estate (CRE) industry
We know there are great candidates who won't check all of these boxes, and we also know you might bring important skills that we haven't considered. If that's you, don't hesitate to apply and tell us about yourself.
Location: This is a fully remote role open across most of the US.
Compensation: The compensation range for this position is $65,000 - $75,000.
Reporting To: Jason Loeffler, our Senior Manager of Implementation
Perks & Benefits
This program includes:
Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year.
Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
401(k) with 4% company match and immediate vesting
A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff
Challenging problems to solve with a committed and supportive team who are invested in your growth and development
A wonderfully quirky culture where you're encouraged to bring your whole self to work
Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request.
Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities.
For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.
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