Deployment team leader jobs near me - 105 jobs

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary and bonus Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do: Within PTF (Plan to Fulfill) team, guide SAP deployment, and implementations from design to go-live, focusing on aligning SAP solutions with business needs, managing testing (UAT), creating documentation, training users, and ensuring smooth transition to operations. Also, drive deploying new improvements and process in prior SAP deployments and support them with selected challenges. How you will do it: Through strong project management, functional expertise, and stakeholder collaboration, drive standard, best-in-class processes and deliver successful SAP deployments and implementations along with supporting deployment of new processes. What we look for: Required 10 years in business in a large company 8 years transacting + projects in SAP ECC or S4 HANA Proficiency in core SAP modules of PP, MM, and IBP including T-Codes, reports & Fiori applications Working knowledge of data objects and how data works in the OTC, PTP, PTF and RTR business processes related to material master data Ability to understand and develop effective documentation (functional specifications as well as create and update training, testing and user guide documentation) Analytical mindset, problem solving skills and easy adoption of change. Experience with Engineering, Production, Manufacturing (work centers, scheduling, capacity planning production order life cycle Experience with Planning (forecasting, planning strategies), IBP, MRP and ATP, as well as material master data fields Strong communication, relationship building and collaboration skills Understanding of Agile project management and act as a change agent. Must support standardization and promote benefits of common processes and edge applications Must be comfortable working with all levels of employees Skilled at coaching and motivating end users Must be comfortable with "hands on" training demonstrations "in the system" or explaining how SAP enables end-to-end business processes Patience, resiliency, and maintaining focus and progress when the situations seems ambiguous. Must be a team player Preferred 3 years training or teaching experience (preferred) Hands-on experience with deployment tools like Jira, ServiceNow, and Panaya HIRING SALARY RANGE: $112,100 -$168,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** This is a remote position. #LI-Remote Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

SummaryAs Senior Problem-Solving Deployment Leader, you'll lead the deployment and evolution of our structured Problem-Solving process across both manufacturing and transactional environments. This role is critical in enabling the GE Vernova's Operating Method and accelerating performance across the enterprise, including Safety, Quality, Delivery, Cost and LeanJob Description Essential Responsibilities Lead Enterprise Deployment - Drive consistent rollout of the GE Vernova Problem Solving process across all business units. Build capability, scale adoption, and ensure integration with Hoshin Kanri, Daily Management, and Kaizen. Update and Maintain content and Curriculum - Co-create training materials with the GE Vernova learning team. Shape classroom and digital experiences that drive real behavior change. Coach and Train - Deliver world-class training, coaching, and mentoring to leaders and teams to build problem solving capability, including Kaizen preparation and sustainment and engagement with Early Career Development Programs. Build Tools and Assets - Identify gaps, create job aids, refine templates, share best practices, and evolve the toolkit to support sustained problem-solving maturity. Support High Impact Problem Solving - Step in and help teams solve their biggest operational challenges, including Kaizen Facilitation. Track Adoption- Define success metrics. Measure capability and impact. Adjust strategies to accelerate results and close gaps. Required Qualifications Bachelor's or master's degree in engineering (Mechanical, Electrical, Industrial, or related field). Technical understanding of GEV products 10+ years of experience in quality, lean, operations, or engineering roles, across transactional and/or manufacturing environments. Among the 10 years, 5+ years of experience in quality function in operations or engineering, both customer quality and operations quality Demonstrated success leading cross-functional projects to closure with tangible ROI. Desired Characteristics Exceptional coaching and training capabilities; able to connect with technical and non-technical audiences alike. Strong analytical thinking, structured facilitation, and root-cause analysis skills. Excellent verbal and written communication; confident public speaking and stakeholder engagement. Credible and mature senior presence, able to influence leaders and drive change. Self-starter, ability to operate with autonomy and influence without authority. Resilient mindset: change agent who thrives in a transformation environment. Additional Information Travel up to 50% globally. About GE Vernova: GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across 100+ countries around the world. Supported by the Company's purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

Apex Systems is looking to hire a fully ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a 10A-6P / 11A-7P shift with a Monday-Friday schedule. If you are interested, please apply and we will reach out to you right away! Key Responsibilities: * Respond to customer inquiries via phone, email, or chat in a timely and professional manner. * Diagnose and troubleshoot technical issues related to products or services both remotely and in-person. * Provide step-by-step guidance to customers to resolve their issues. * Escalate complex issues to higher-level support or specialized departments as needed. * Document customer interactions and solutions in the help desk system. * Follow up with customers to ensure their issues are fully resolved. * Maintain up-to-date knowledge of company products, services, and policies. * Collaborate with team members to improve customer service processes and outcomes. Qualifications: * High school diploma or equivalent; additional technical certifications are a plus. * 2+ years of proven experience in a customer service or technical support role. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Ability to work in a fast-paced environment and handle multiple tasks simultaneously. * Proficiency in using help desk software and other relevant tools. * Flexibility to work various shifts, including evenings and weekends. * Bilingual in Spanish and English is a plus. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Greensboro, NC, US Job Type: Date Posted: January 13, 2026 Similar Jobs * Bilingual Help Desk Analyst * Help Desk Analyst * IT Service Desk Analyst II * IT Help Desk * 100% Remote Bilingual eCommerce Consultant (Spanish)

Global Data Center Deployment Strategy Lead leveraging industry market intelligence, experience and technical expertise in the areas of cost, schedule, constructability and commercial risk in hyper scale AI and production focused data center development. This role informs and influences both strategy and tactics across a broad spectrum of data center development from site selection, civil enablement, budget, critical path scheduling, mechanical and electrical system design, Supply chain readiness strategy and evaluations, commissioning and hand-off to operations. The role will leverage market intelligence to inform engineering and construction decision making focused on speed to market. The role requires a professional that can excel in both thought leadership and individual contributions creating high quality work products that align with the mission of the team.The mission of the Capacity and Deployment Strategy team is to create and enable innovative deployment strategies, informed by real time evaluation of cost, schedule, constructability and commercial risk. The team strives to enhance durable decision making as we evaluate the options to optimize the delivery of capacity. The team establishes offsite Manufacturing strategies in alignment with technical roadmaps and develops components in partnership with Engineering technical teams. The team works closely in the development of new regions and new products to ensure cost, schedule, constructability and commercial risk are aligned with the objectives and needs of the business. The team is responsible for driving scenario planning and rolling up cost, schedule and risk analysis across New Regions, New Products, Leases and Retrofits into Company master capacity plans. **Required Skills:** Deployment Strategy Lead Responsibilities: 1. Interpret market signals and provide data-driven recommendations and strategies to de-risk Meta's data center deployment 2. Cultivate relationships with industry peers, contractors and the supplier community to proactively address supply chain challenges 3. Benchmark current and planned strategies against industry-leading peers by leveraging internal team's networks 4. Quickly synthesize quantitative and qualitative information from readily available market reports 5. Provide insight into Meta's strategic execution advantages compared to competitors 6. Contribute key market intelligence to major DEC-Eng deployment decisions 7. Provide technical and project execution commentary to Meta's broader Market Intelligence team for context and insights from new signals 8. Perform thorough analysis on industry trends and peer practices related to risk distribution, design and deployment strategies, and project development prepositioning 9. Partner with XFN teams in Delivery, Precon, Engineering and Operations to ensure seamless transition from development phase to execution phase and ensure the success of XFN teams 10. Identify risks that could derail the delivery of capacity and actively partner with XFN teams to mitigate those risks and quantify in the context of cost and schedule and articulate those risks to the business 11. Travel required up to 20% **Minimum Qualifications:** Minimum Qualifications: 12. 10+ years of experience in engineering or construction roles, both in the office and the field 13. Bachelor's degree in a field such as Construction Management, Engineering, or another relevant area 14. Solid knowledge of electrical and mechanical systems in Data Center applications 15. Research experience related to sectors including, but not limited to data centers, networking, silicon and hardware, or AI 16. Progressive responsibility in commercial management, market intelligence, go-to-market strategy, project management, with a focus on strategic planning, risk management, and data-driven decision-making 17. Working knowledge of construction standards and codes 18. Effective communications skills with experience developing strategic communication plans over short and long term 19. Proficient in understanding of construction means and methods, project sequencing, critical path schedules and cost estimating 20. Solid knowledge of conceptual budgeting and cost estimating for large capital projects as well as scheduling tools 21. Mission critical, Infrastructure and/or Data Center Construction Experience **Preferred Qualifications:** Preferred Qualifications: 22. Construction market intelligence programs experience 23. Masters or License in Engineering Discipline such as Electrical , Mechanical, Civil or Construction Management 24. Additional Experience or Certification in Project Management, Leadership, Logistics, Communications 25. Broad range of work experience from Owner, General Contractor, Trade Contractor, Supplier, Vendor, Consultant, Tangential Field 26. Experienced with Google Suite and other tools required to plan and communicate work products **Public Compensation:** $150,000/year to $209,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

Help Desk Analyst in Albany, NY Division of Eligibility & Marketplace Integration (DEMI) Bureau of Program Compliance and Audit 50% Onsite 50% Remote The Bureau of Program Compliance and Audit is seeking a highly motivated individual to ensure consumer eligibility and enrollment practices for New York State's health insurance programs are performed in accordance with applicable State and federal laws, regulations, and policies. The incumbent will participate in self-directed trainings as well as on the job training. As directed, they will assist with a variety of program integrity activities such as: Monitoring external audits and reviews, including ones conducted by the Office of State Comptroller (OSC), the Office of the Inspector General (OIG) and the federally mandated Payment Error Rate Measurement (PERM) audit. This typically involves assessing the soundness of the audit methodology, conducting independent examinations of consumer eligibility determinations and payments to ensure findings are truthful and accurate, liaising with appropriate State and federal contacts, and drafting responses to reports, follow-up questions, and requests for additional documentation. Building review protocols, establishing written procedures, designing standardized review worksheets, and developing training components specific to each new internal review project assigned to the bureau. Reviewing completed worksheets by initial and peer reviewers, performing quality control reviews, making preliminary finding determinations, drafting finding reports and preparing executive summaries. Providing technical program integrity assistance to local social service districts and other stakeholders. This includes assisting with root cause analyses, as well as collaborating with program, policy and/or systems staff to correct deficiencies identified during reviews. Providing temporary support to the other bureaus within the group, if needed. Basic Qualifications: 8 years of professional experience Desired Characteristics: Desired candidates will have professional experience in public health insurance programs, including Medicaid, Medicare and/or Child Health Plus. Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as Medicaid Management Information Systems and health insurance eligibility systems. Technology Requirements for Employment: To ensure a smooth and productive remote work experience, all candidates must meet the following technology requirements: Personal Equipment: Candidates are required to use their own computer and electronic equipment. The company does not provide technology equipment upon employment. Internet Connectivity: A reliable, high-speed internet connection is essential. Candidates must have access to their own wireless internet (WiFi) to support consistent and secure connectivity. System Functionality: The computer must be fully functional and capable of supporting all necessary work-related applications and communication tools. Benefits That Support You: At SSO, we invest in our people-supporting your health, financial security, and growth. Benefits include: Health, vision, and dental insurance 401(k) with discretionary employer match Paid time off and holidays Flexible spending accounts Other Perks We believe that when you thrive, so does our culture

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE : Desktop Support LOCATION: Columbus, OH, 43215 Duration: 1 month+ · Job responsibilities :To perform PC refresh, data migration. · Windows troubleshooting and installing and configuring Additional Information For more information, Please contact Shubham ************

Tier I Helpdesk Analyst Clearance Requirement:

College Intern - Information Technology - IT Help Desk (260000A4) Organization: InsuranceAgency Contact Name and Information: Kimberly Lowry ************Unposting Date: OngoingWork Location: Ohio Department of Insurance 50 West Town Street Suite 300 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: 20.00Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Monday - FridayClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: InternshipTechnical Skills: Customer Service, Information TechnologyProfessional Skills: Collaboration, Customer Focus, Teamwork Agency OverviewAbout Us:The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.Please visit our website Department of Insurance and also find us on LinkedIn.Office of Information Technology Mission Statement: The mission of Office of Information Technology and Security is to support the Ohio Department of Insurance, through technology and innovation, to adhere to regulatory compliance and to serve consumers and constituents alike, with the objective to improve awareness, protection and advocacy.Job DescriptionThe Ohio Department Insurance, Office of Information Technology and Security (OITS), is looking for dedicated college student to assist our Information and Technology Division's Help Desk on a temporary full-time basis (8:00-5:00 Monday-Friday about 30 - 40 hours a week ). If this sounds interesting to you, continue reading below to learn more about career opportunities with our Department! Your Key Responsibilities include but are not limited to the following: Assists with installation, maintenance, configuration, upgrades and/or administration of hardware and/or software independently in workstation support, business continuity, information security, telecommunications and network connectivity. Creates, organizes, files and maintains documentation. Interfaces with other platforms from a hardware and/or software perspective. Attends meetings as necessary and other duties as assigned. Report in location: 50 West Town St. Suite 300, Columbus, Ohio 43215 Work Days and Hours would vary between Monday - Friday 8:00 am - 5:00 pm based on student schedule Our interns are eligible to participate in the internship program long as they are enrolled in an accredited college or university and are in good academic standing for the duration of the internship.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMust be currently enrolled in and attending a college degree program directly related to Information Systems or Computer Science. Job Skills: Information Technology Technical Skills: Information Technology, Customer Service Professional Skills: Collaboration, Customer Focus, TeamworkSupplemental InformationApplication Procedures: When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Status of Posted Positions: You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ ************. Applicants must be currently authorized to work in the United States on a full-time basis. Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices' ADA Coordinator, Andrew Skal, by emailing ****************************** or calling ************. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview. Background Check Information: The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an onsite test and an IN-PERSON interview. Please find below additional details about this job. Job Description Client is looking for an SME type resource that has extensive exp with Help Desk(I-III) and strong enough to work independently, strong MS troubleshooting skills, fix app errors, OUTSTANDING customer service. Needs a person that can perform in all levels (take calls, fix remotely if possible, go to customer and fix onsite, etc.) and also have server and network exp and has done this independently, the go to guy for answers and issue resolution. They are currently a Microsoft shop, consultant should know all the latest and greatest Microsoft tools. 1. Installs, maintains, configures, upgrades and/or administers hardware and/or software in assigned multiple technology domains. 2. Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains. 3. Creates, organizes, files and maintains documentation. 4. Reviews and monitors enterprise security systems; takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g., anti-virus, spam). 5. Interfaces with other platforms from a hardware and/or software perspective. 6. Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, Qualifications Possession of an associate's degree with significant coursework (16 semester or 24 quarter hours) in computer science, computer information systems, computer programming, systems analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications. • Manage expectations at all levels: customers/end users, executive sponsors. • Ensure quality standards are followed. • Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. • Act as the escalation point for high priority support issues. • Ability to make recommendations on policies on system use and services. Provides help desk support within the DSA (e.g., serves as initial contact for internal & external customers; interviews customers to determine nature & extent of problem; prioritizes & documents problem &/or uses trouble ticket system to document), conducts analysis & research of simple computer hardware & software problems (e.g., wide area &/or multi-network; mainframe & multi-operating systems, password resets &/or software applications), directs issues to appropriate higher-level network services technician &/or programmer/analyst for resolution &/or mentoring (i.e., to develop & enhance ability to monitor & maintain data communications/telecommunications systems equipment, & provide network support for both large area network & wide area network) which may include performing first level help desk support at user-site or in off-site locations on rotational basis. Documents current network infrastructure, desktop processes/procedures &/or telephone system & processes; ensures all circuits are in working order; runs network diagnostics; creates & maintains user connectivity; communicates network, LAN &/or WAN problems to appropriate network staff; implements security priorities. Troubleshoots, unpacks, sets up & configures personal computers/notebooks; researches & refers to data Communications/telecommunications &/or network standards manual or technical documentation to assist higher-level information technology professionals in developing plans or installation, upgrade &/or removal of data communications/telecommunications equipment &/or services; deploys hardware to users following standardized procedures for imaging, asset management & AD protocols. 5 plus years field experience Preferred Education: 4 year college degree in field of specialty Interview Process: Face to face. Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. Mandatory Requirements/Time 1 Year I.T experience 1Year Troubleshooting experience 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired. Additional Information Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit *************** Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA's internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA's IT infrastructure, applications, and programs supported in the environment. As a Junior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide on site technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems. Responsibilities: ● Performs a variety of clerical and administrative duties pertinent to on site support. ● Responds to trouble tickets to resolve user problems. ● Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. ● Provides personal computer support problem analysis, and hardware/software installation and configuration. ● Interacts daily with customers to ensure productivity; provides individual feedback. ● Monitors team productivity and quality; provides individual feedback. ● Maintains an audit trail and statistical records of all problems and conditions reported by the client. Qualifications Requirements: ● Public Trust Clearance (Or ability to obtain) ● ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. High School Diploma or equivalent ● Minimum 1 - 5 years of work experience. ● At least one (1) year experience with Windows desktop support. ● At least two (2) years experience working knowledge of remote tools. ● Experience supporting industry standard software products. ● Experience as a remote worker demonstrating time management and self discipline. ● Possesses and applies fundamental concepts, processes, practices, and procedures on work assignments. ● Performs work that requires practical experience and training. ● Work is performed remotely under supervision. ● Contributes to deliverables and performance metrics. Desired: ● Must be willing to work a variety of shifts, including holidays as scheduled. ● Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. ● Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory Physical Requirements: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: ● Personnel are expected to ensure the protection of proprietary company and customer information consistent with the company's expectations of information security. ● Communicate verbally and respond to verbal communications in person, over the phone or by video chat. ● Communicate clearly and succinctly in writing, primarily utilizing a keyboard. ● Sitting for long periods. ● Viewing computer screens for long periods of time. ● Travel may be required within a 50 mile radius. About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

The Service Desk Analyst I serves as the first point of contact for our Company and our customers' day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client's TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support. Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems. Responsibilities: Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Respond to email messages, web inquiries, and or phone calls for customers seeking help Logs all request into the Government tracking system (Remedy) Adds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections Troubleshoots hardware and software problems, assists users with desktop applications and provides user training Utilizes support applications to track user requests from trouble ticket generation to resolution Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems Follow up with customers to ensure issue has been resolved Gain feedback from customers about computer usage Run reports to determine malfunctions that continue to occur Knowledge and skills: Strong customer service focus Excellent listening skills Working knowledge of basic hardware and software systems Working knowledge of Microsoft products such as Outlook, Word, Excel, etc. Basic remote troubleshooting skills and the use of remote troubleshooting applications Detail oriented and well organized Ability to multitask Self-motivated Multilingual (Spanish, English) a plus Education and work experience: High School Diploma or equivalent Certificate in Computer or IT related area of study or equivalent preferred One to two years industry experience, support center or helpdesk preferred MCSA (Microsoft Certified Systems Administrator) preferred A+ Certification preferred Clearance Requirement: Must pass a DHS/CBP background Investigation As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement. Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. Company website: ************************** Company address: 9520 Berger Road Suite 212 Columbia MD 21046 Location: This position will be based at the customer site in Springfield, VA Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. To request accommodations for the application process please contact ******************* or call ************. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement. Company website: ************************** Company address: 9520 Berger Road Suite 212 Columbia MD 21046

Description Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We are looking for a highly motivated and customer-focused Help Desk Support Specialist (Level 1) to provide entry-level technical support for a cloud-based Transportation Management System. This individual will act as the first line of contact for client issues, handling initial troubleshooting, logging tickets, and escalating complex issues to the appropriate team.Position Title: L1 HelpDesk Support SpecialistLocation: Remote - LATAMWhat you will be doing: Provide Level 1 technical support via ticketing system, email, or phone to users of the SaaS-based TMS platform. Log, categorize, and escalate technical issues following internal support procedures. Assist customers with basic system navigation, common errors, and general functionality. Monitor open support requests and ensure timely communication and follow-ups. Document all interactions and troubleshooting steps in the internal knowledge base. Work closely with Level 2 support and product teams to escalate recurring issues. Participate in scheduled training sessions and continuous learning, especially around Salesforce and Revenova platforms. Maintain a strong customer-first attitude, ensuring excellent support experiences. Required Skills & Experience: 1-2 years of IT support or help desk experience. Preious experience with Salesforce CRM or similar platforms. Willingness to learn Revenova and industry-specific tools (training provided). Exposure to Windows operating systems and basic technical troubleshooting. Strong communication skills in English (B2 or above), both written and verbal. Ability to work independently and collaboratively in a fast-paced environment. Experience working with ticketing systems or service platforms. Experience with SaaS products or cloud-based applications. Experience with CRM systems and support processes. Prior support experience in the logistics or transportation industry. (Plus) Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities, with the capacity to work effectively across different time zones. Demonstrates a willingness to learn and grow. Highly motivated to build upon existing work and set new benchmarks. Takes responsibility and drives projects forward with a strong sense of accountability. High emotional intelligence and empathy for the customer. Sense of urgency and follow-through on tasks. Ability to multitask while staying the course and following through on priorities. Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Union Supply Group Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal and County correctional institutions nationwide. Work with a team culture of respect, career growth, job security and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization. Purpose of Position: This position will be responsible for providing administration, configuration, and support of the Union Supply Information Systems including Warehouse Management System, MS Dynamics AX, Email, file share, phone system, wireless warehouse equipment, RF guns, network switches, desktop PC's, laptops, printers, copy machines, etc. The primary work location will be the warehouse in Groveport, Ohio, but this position will also require occasional travel to other Union Supply warehouse and office locations, including USG joint venture warehouses that are in or near correctional facilities. This position will provide support for Information System hardware and software for users in office and warehouse environments. Essential Functions and Responsibilities: Configure, support, and maintain desktop computers, laptops, and printers in office and warehouse settings. Provide support to users relating to both hardware and software problems on their PC's, laptops, printers, IoT equipment, office phones, and cell phones. Configure and maintain wireless warehouse elements such as WLAN controllers, switches, Access Points, and RF guns. This includes the configuration and support of Symbol RF guns and the coordination of their repair by outside parties. Use USG's OS imaging system to facilitate the efficient deployment of OS images on desktop PC's and laptops. Manage and verify the successful deployment of OS and application patches on all servers and Information Systems equipment assigned and provide weekly written status reports to the CTO to ensure compliance objectives are met. Complete work orders such as installing computers, connecting, and moving devices, and installing new or replacing failed components in computers, servers, and other IT systems. Close all assigned Service Requests and Incidents in a timely manner with accurate and appropriately detailed descriptions of steps taken to resolve the reported issue or complete the assigned tasks/requests. Perform software and firmware upgrades on all PC's, laptops, IoT devices, RF guns, and servers and systems as requested by USG IT management. Request approval for and maintain a written log of all software updates deployed and configuration changes made on all network elements or systems. Provide deployment assistance and ongoing support for the USG ERP platform (MS Dynamics AX) when requested in writing via electronic mail or the USG Incident Management system. Configure and maintain Video Surveillance systems, including the NVR's, the cabling, and deployment and replacement of cameras as needed. Configure and maintain secure and properly segmented Local Area Networks (LAN) to effectively prevent access to sensitive or confidential information by unauthorized parties. Work with USG IT Support staff to support and maintain secure Wide Area Networks (WAN) that provide redundant routes between all USG locations. Effectively use the SolarWinds Network, Application, and IP Address Management modules deployed at USG to monitor network, server, and application performance. Use deployed Intrusion Detection Systems (IDS), Data Loss Prevention (DLP), and security monitoring systems that are installed at Union Supply to maintain the privacy of USG and customer information and systems. Establish, safeguard and maintain secure passwords on all USG PC's, laptops, servers, routers, firewalls, and other systems that the Desktop Support personnel has access to. Assist with the creation and maintenance of the documentation of USG IT systems. Configuration and Support information shall be added as Solutions to the Knowledge Base in the USG Incident and Request Management System as appropriate. Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components. Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors). Install cable for the computer, phone system, and video surveillance system. Perform moves, adds, deletes, and other changes for phone users. Provide phone support and training to new users and solve miscellaneous phone problems. Install network switches; install CAT 6 cabling from the server room to users' workstation areas; maintain fiber networks and troubleshoot problems. Configure and set up servers to work with various programs; install software including, but not limited to, MS Operating systems, Office Suite, Adobe products, and security and anti-malware software. Ensure server backups and networked user backups are performed on a regular basis; Perform preventive maintenance for computer, network, and/or peripheral equipment; test and adjust to appropriate standards. Regular and satisfactory attendance and punctuality Perform other services as requested by the Union Supply Director of IT or CTO. We offer: Career advancement. We continuously strive to upskill our employees and offer internal employees the opportunity to thrive and grow within the company. Training & New skills. You'll learn. The opportunities are limitless. You will be given the opportunity to learn beyond your expertise and cross train to allow you to expand your knowledge base. Team environment. At Union Supply Group, we are a Team. It isn't uncommon to work on small or large teams where everyone supports each other. Benefits Continued: Competitive wage Team environment Good Work-Life Balance Healthcare (medical, dental, vision) 401(k) savings plan Paid Time Off (PTO) Holiday pay opportunities Birthday PTO On-the-job training and skills development Employee Assistance Program Qualifications Required Experience: A minimum of 3 years of PC support, technology support, and/or Help desk experience. A minimum of 2 years of experience with configuring and supporting computer hardware and software solutions. A minimum of 1-year of experience in Warehouse operations with a general knowledge of critical IT components is needed to maximize uptime efficiency. Required Expertise: Must have a good working knowledge of and experience with configuring and managing the following software: Microsoft Windows Server 2008 thru 2022 Operating Systems Microsoft Windows 10/11 Operating Systems Microsoft Exchange Server 2010-2016 and Outlook Microsoft Active Directory, DNS, DHCP, RDSH Microsoft Office products, Office 365 Endpoint protection to include virus and malware detection on servers, user PC's, and laptops Security Awareness Training Video Surveillance and recording systems. RF Gun configuration and management (required within 30 days of hire) ManageEngine ServiceDesk Plus Desktop Central (required within 30 days of hire) Screen connect or similar remote-control software (required within 30 days of hire) Orion Solarwinds (required within 60 days of hire) Required Knowledge, Skills, and Abilities Data and Voice network architecture, configuration, and support Network and server security best practices Microsoft Dynamics AX (required within 6 months of employment) Excellent communication and interpersonal skills Effective troubleshooting and analytical skills Ability to remain calm under pressure and focus on assigned tasks Work in a team environment Ability to maintain hardware and cabling at heights with a ladder or scissor lift. Preferred or Recommended Education and Certifications Technical degree from 2 years or 4-year accredited college, university, or technical school CompTIA A+, CompTIA Network+ or Security+ Microsoft (MCSE) Equal Employment Opportunity Policy Union Supply Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

An employer in the Columbus, OH area is seeking a Secret Desktop Support for a contract to hire opportunity. This individual will be responsible but not limited to the following: will answer communication to analyze, test, troubleshoot, and evaluate the current systems such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communication networks. Will be creating tickets in ServiceNow and escalating if need be. Will be operating off a pyramid schedule (2 on, 2 off, 3 on, 2 off, etc.) Must have an active Secret clearance and willing to work 3rd shift (9PM-9AM) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Active Secret Clearance 3+ years of working experience Bachelor's Degree or 6 years of experience in lieu of degree Experience troubleshooting and utilizing Microsoft Suite Active Sec+ certification Experience with Intel Bachelor's Degree