Deputy director jobs near me - 910 jobs

Job Description - Chief of Employer Services (Administrative Staff) PN 20066060 (250008TH) Organization Unposting Date Unposting Date: Ongoing Work Location Work Location: William Green Building 30 West Spring Street Columbus 43215-2256 Primary Location Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: Based on experience, not to exceed $72.60/Hr. Schedule Schedule: Full-time Work Hours: 8:00 - 5:00 Union: Exempt from Union Primary Job Skill Primary Job Skill: Business Technical Skills: Budgeting, Executive Leadership, Policy Direction Professional Skills: Attention to Detail, Decision Making, Organizing and Planning, Verbal Communication, Written Communication Agency Overview A Little About Us: With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society's impact on our services and workplace, and learn about how different perspectives can improve leadership skills. Our Vision: To transform BWC into an agile organization driven by customer success. Our Mission: To deliver consistently excellent experiences for each BWC customer every day. Our Core Values: One Agency, Personal Connection, Innovative Leadership, Relentless Excellence. What our employees have to say: BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include: BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work. I have worked at several state agencies and BWC is the best place to work. Best place to work in the state and with a sense of family and support. I love the work culture, helpfulness, and acceptance I've been embraced with at BWC. I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC. What You'll Be Doing Lead the creation and implementation of policies for multiple units, including Business Consulting, Underwriting, Premium Audit, Employer Programs, Outreach, Compliance, Self-Insured, and Systems Support. Develop and manage both short and long term business plans to ensure services meet the needs of Ohio's injured workers and employers. Oversee budgeting activities to ensure financial efficiency and compliance across Employer Management Services. Represent BWC positively by building strong relationships with industry groups and the public; deliver presentations to stakeholders, legislators, and community members. Directly supervise department directors, assess staffing needs, and make key personnel decisions including hiring, promotions, and disciplinary actions. Coordinate and implement employer related programs, ensuring alignment with field staff and the Division of Safety & Hygiene. Handle sensitive documents with discretion, determining appropriate access to confidential information. QualificationsPreferred Qualifications: 5+ years of experience in policy development and implementation within large organizations, with strong knowledge of agency, division, and departmental procedures. 3+ years of experience in strategic business planning, including the development of both short and long term plans that address stakeholder needs. 4+ years of experience in budget oversight, ensuring financial efficiency and compliance with fiscal policies. 3+ years of experience engaging with stakeholders, maintaining positive relationships with industry groups and the public, and representing the organization effectively. 5+ years of supervisory experience, including responsibility for staffing decisions such as hiring, promotion, discipline, and performance management. Unusual Working Conditions This position is overtime exempt. THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9). Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state owned vehicle. The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test result will NOT be offered employment. The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment. WEATHER ESSENTIAL EMERGENCY EMPLOYEE Supplemental Information EEO & ADA Statement: The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order. The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, pregnancy, or religion, please contact the ADA mailbox at: *******************. Educational Transcripts: For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed. All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted. Background Check: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free Workplace: The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. #J-18808-Ljbffr

A leading tech firm is seeking a Regional Director to drive revenue growth and build customer relationships. This remote role requires 5+ years in SaaS sales, strong connections with key platforms like Snowflake and AWS, and excellent communication skills. The ideal candidate will have an entrepreneurial mindset and be skilled in team collaboration. Join us to shape the future of customer engagement and sales strategy. #J-18808-Ljbffr

A financial services firm seeks a Regional Director/External Wholesaler based in San Francisco. This role involves collaborating with financial advisors to promote Fidelity products. Candidates should have a strong sales background, relevant certifications, and at least five years of experience. The position is full-time and remote/home based, with a base salary range of $70,000 to $175,000 annually, complemented by various benefits including health care and retirement plans. #J-18808-Ljbffr

A major hotel franchisor is seeking a Regional Area Director for Extended Stay Brands to enhance revenue growth across franchise properties. This remote position involves extensive consulting, influencing operational excellence, and overseeing hotel openings. A Bachelor's degree and 8-10 years of leadership experience in hotel operations are required. Strong skills in communication, analytical problem solving, and revenue management are essential. The role involves significant travel (up to 70%) and offers a competitive salary of $114,907-$135,000 annually with performance-based bonuses. #J-18808-Ljbffr

A global asset management firm is seeking a Wealth Management professional to drive investment sales across Northern California and the Pacific Northwest. Ideal candidates will have a Bachelor's degree and significant experience in sales with financial advisors. Responsibilities include marketing investment strategies and building client relationships. The role offers a salary range of USD 100,000 - 225,000, part-time remote work flexibility, and extensive benefits including health coverage and retirement plans. #J-18808-Ljbffr

Organizational Description: Centro Hispano de Frederick addresses the needs of immigrants, especially Hispanic individuals, and people from more than 20 countries around the world. Centro Hispano de Frederick provides services that facilitate their adjustment, integration, and friendship with the wider society, nurtures their sense of community, and fosters an appreciation for the diversity of culture and heritage. Position Summary: Centro Hispano de Frederick seeks an office manager with experience in managing staff as well as fiscal governance, including budget and grant management. Core Job Responsibilities: · Partner with the executive director to contribute to maintenance of organization-wide internal policy and procedure · Structure and lead internal teams to maximize quality of service delivery metrics to reach organizational goals · Primary point of contact for HR governance, including staff reviews, workload balance, training and development and day-to-day office management · Ongoing fiscal management in consultation with executive director and board · Manage the organization in the absence of the executive director · Work with the executive director to oversee grant and budget management · Assist the executive director in preparing financial and other reports for grant management and for the board of directors · Conduct program evaluations and support future strategy and program-development initiatives Knowledge, Skills, & Abilities: Thorough knowledge of QuickBooks Experience managing staff Highly organized and detail-oriented Able to manage multiple projects and tasks at the same time Strong technology and digital literacy skills Strong interpersonal, communication, and cross-cultural skills Self-starter with strong initiative and follow-through Flexible and collaborative Requirements: Prior experience with related coordination tasks and responsibilities Fully Bilingual in Spanish and English Ability to flex hours to work evenings when needed Benefits: The salary range is $65,000-$70,000 depending upon qualifications Health coverage and 401K will be provided. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are generally Monday through Friday, 9:00 p.m. to 5:00 p.m. Some weekend work will be required, as well as offsite work. Required Education and Experience: Bachelor's degree and work experience with the Hispanic community. Computer Literacy: Excellent knowledge of Quickbooks and Microsoft Office Suite - especially Word, Outlook, Excel, and PowerPoint. Knowledge of various social media platforms and Mail Chimp is a plus. Physical Demands: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Pre-Employment background check required. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To find out more about Centro Hispano de Frederick, please visit our website at ****************************************** Centro Hispano de Frederick is an Equal Opportunity Employer and has a long-standing policy of employment and advancement based solely upon qualifications to perform the essential elements of a position without regard to race, color, religion, sex, sexual orientation, age, national origin (ancestry), or disability.

A leading healthcare company is seeking a Director - Automations & Efficiencies to lead innovative projects aimed at enhancing operational effectiveness. This role involves overseeing automation initiatives in a healthcare environment, managing strategic partnerships, and improving processes through advanced technologies. The ideal candidate has significant experience in healthcare payer operations, RPA technologies, and cross-functional leadership. This position offers flexibility to work remotely from anywhere within the U.S. #J-18808-Ljbffr

A leading biotech company is seeking an Executive Director, Managed Markets & Payer Strategy. This role involves shaping payer access strategy to ensure optimal coverage across various healthcare channels. Responsibilities include developing national strategies, managing vendor partnerships, and overseeing compliance with pricing programs. Candidates should have over 15 years of experience in managed markets, with a strong background in payment contracting and a relevant degree. The position can be based in San Diego or offered remotely, with a salary range of $265,000 - $310,000. #J-18808-Ljbffr

A leading health service provider in Washington is seeking an experienced Associate Director of Finance Data Management to support configuration control, data management, and deficiency reporting. This role requires strong collaboration across teams to establish data architecture and adherence to compliance standards. The ideal candidate should have a Bachelor's degree and extensive operational experience within Finance, coupled with a solid understanding of data manipulation and ERP systems. This position also includes a competitive salary and bonus incentives. #J-18808-Ljbffr

A mission-driven housing organization located in Columbus, Ohio, seeks a Regional Director for Permanent Supportive Housing. In this role, you'll oversee staff development, ensure regulatory compliance, and enhance financial performance while supporting vulnerable populations. The candidate should have a minimum of 5 years in housing or social services, strong leadership skills, and knowledge of HUD compliance. Competitive benefits package includes medical, dental, and well-being programs, alongside generous PTO and retirement plans. #J-18808-Ljbffr

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This fully remote role reports to Kraken's Chief Sanctions Officer. As Deputy Sanctions Officer (Director), you will: (1) act as the CSO's delegate to ensure the ongoing effectiveness of Krakens Global Sanctions Compliance Program (GSCP) and (2) serve as Kraken's Deputy Sanctions Officer, ensuring Kraken's compliance with global sanctions regulations, and safeguarding the firm against sanctions risk. The ideal candidate will have curated over a decade of expertise across the following: Sanctions, Compliance, Audit, Technology, Data, Product Compliance, Regulatory Scanning, Program Building, Model Management, Risk Management, Risk Assessments, and Governance across traditional, centralized, and decentralized finance with the ability to scale in a high-growth environment and thrive in a continually evolving environment. This is an individual contributor role, but requires extensive leadership experience as communications, documentation, partnership, and strategy are key to success, as well as time management. The opportunity Program Ownership - Maintain and enhance Kraken's enterprise‑wide Global Sanctions Compliance Program in line with applicable laws, regulations, regulatory guidance and Kraken policies Risk Assessments - Participate in annual and ad‑hoc enterprise, product and sanctions risk assessments; identify emerging risks and control gaps, develop remediation plans and track to closure Control Governance - Uplift and maintain documentation on Kraken's technical controls, develop Governance testing routines, and coordinate cross functionally to automate those routines Reporting & Metrics - Develop and deliver periodic reports for leadership, highlighting key risk indicators (KRIs), key performance indicators (KPIs), and program health metrics Audit & Regulatory Engagement - Oversee the coordination of materials and responses for internal audits, external audits, testing and exams relative to Kraken's Controls; represent Kraken as a subject‑matter expert Cross‑Functional Leadership - Partner with Product, Engineering, Legal, Client Engagement and Finance to embed risk‑based thinking and efficient controls into new and existing products Continuous Improvement - Drive workflow automation, data‑driven decision‑making and process efficiencies across all Sanctions verticals Respond to third party and internal requests relating to controls Preparation of VSDs and Subpoena responses as needed Support review of new products from Sanctions perspective Additional responsibilities include but are not limited to: assisting Chief Sanctions Officer as needed, coordinating/leading projects, completing ad-hoc assignments, assisting investigators as needed, preparing presentations and documentation as needed Working closely with the Chief Sanctions Officer Skills you should HODL 10+ years of experience within a Sanctions role 2+ years of experience in a supervisory/managerial/audit role Bachelor's degree CGSS Certification or equivalent (or equivalent experience) Deep experience with OFAC, international sanction regimes, sanctions reporting requirements, watchlist screening requirements, and technologies & systems Executive level communication and organizational skills Experience managing regulatory exams and audits Experience preparing regulatory strategy and responses Proven track record and experience working with technical sanctions topics, solutions, vendors Deep familiarity with sanctions regulatory requirements in the United Kingdom, Europe and US, and other jurisdictions Demonstrated ability to author detailed business requirements and effectively communicate with engineering or technology teams Prior success in project management and driving cross functional teams to execute and deliver on strategically important initiatives Quantitative analysis and decision making #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

Deputy Director Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 11/14/2025 Position Location: 783 Irving Wick Drive West, Heath, Ohio 43056 Position Description: Duties: * Demonstrates regular and predictable attendance. * Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government. * Assigns work and evaluates employee performance; receives and resolves employee issues according to established guidelines; approves timesheets and leave requests; schedules shifts and ensures coverage for call offs; recommends and/or issues corrective action as necessary. Participates in interviewing and makes recommendations for hiring of employees in conjunction with the 911 Coordinator and EMA Director. Actively involved in employee and/or labor relations and contract negotiations. * Ensures that the 911 Coordinator is in compliance with state and federal rules for PSAP operations. * Point of contact for employees call-offs for the specific shift that is being supervised. Coordinates filling shifts and ensures it is filled. * Develops and manages the 911 Center budgets. Monitors Expenditures. * Recommends contracts and agreements to the EMA Director in relation to the 911 Center. * Oversees, maintains and updates a variety of dispatch records as required; Ensures current licensures for the department are in compliance with Federal Communications Commission (FCC) regulations. * Develops short- and long-term plans and strategies for Enhanced 911 and communications.Promote awareness among the citizens of the district as to the use of the 911 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 911emergency telephone system, and provides periodic informational updates to all local jurisdictions and local agencies. * Oversees, monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and radio system; works with other County/City staff and outside agencies to ensure systems are working properly. Monitors new developments within the communications industry and recommends updates to the system as enhancements are developed. * Researches, investigates and resolves inquiries, concerns and complaints sensitive in nature. * Assesses needs and makes recommendations for training to Shift Supervisor/Training and QA and assists in the development of training. * Acts as the liaison between the 911 Center and County/City Fire, EMA and related personnel on technical issues. * Researches, investigates and resolves inquiries, concerns and complaints. Keeps 911 Coordinator advised as necessary. * Acts as departmental designee for Public Record Requests. * In emergency situations may back up 911 dispatchers. May be assigned EMA duties during planned or unplanned events. * Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures. * Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training. Program: 911 Operations Brief Description: Manages and oversees the day to day operations of the Licking County Regional Communications Center (LCRCC)/911 Center. Ensures the County is in compliance with all federal, state, and local laws pertaining to the LCRCC. Identifies areas of improvement and implements changes to be in compliance with federal, state and local laws. Job Prerequisites: Minimum Qualifications: Bachelor's Degree from a four-year college or university; and three (3) to five (5) years related experience and/or training; a minimum of two (2) years supervisory experience; or equivalent combination of education and experience. Additional Qualifications (Agency/Dept. Qualifications): Management experience in a dynamic environment. Prior Dispatch experience preferred. Leadership. Organizational ability. Proficiency in Microsoft Word, Excel and other related software. Computer Aided Dispatch Systems* Consoles and tone boards and paging systems* Minor computer programming is essential. Effective written and oral communication skills. Contributes to building a positive team environment and applies conflict resolution skills as necessary. Possesses excellent interpersonal and multi-tasking skills. Ability to manage a fast pace, potentially stressful environment. Ability to be covered under the county fleet vehicle liability insurance policy. Ability to obtain and maintain certifications listed below. CERTIFICATES, LICENSES, REGISTRATIONS Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire) CPR, PRO-QA, EMD, EPD & EFD Certification* FEMA IS100, 200, 300, 400, 700 & 800 FEMA Professional Development Series & Advanced Professional Development Series (APS)* Emergency Numbers Professional (preferred) Valid Ohio Driver's License * may be acquired after hire and within six (6) months of employment may be acquired after hire and within one (1) year of employment * may be acquired after hire and within two (2) years of employment Application Procedure: Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at ********************** Applications can be submitted directly online or e-mailed to [email protected] or faxed to ************. Compensation: Salary: $90K+ based on experience About UFA: Licking County is an Equal Opportunity Employer. Job Type: Full Time Pay Type: Salary

Research Division Chief of the Division for Biostatistics and Study Methodology - (250003FE) Description The Research Division Chief of the Division for Biostatistics and Study Methodology provides strategic, scientific, and administrative leadership for all biostatistical, epidemiological, and study design support across the hospital's research enterprise. The Chief will lead a growing team of faculty and professional staff to ensure the delivery of high-quality, innovative quantitative support to investigators in basic, clinical, translational, and health services research. The Chief also provides guidance on the role of biostatistics and epidemiology to CRI leadership. This position reports to the Center Director of the Center for Health Outcomes Research and Delivery Science in CRI. *The position follows a combination of on-site and telecommute work schedule each week* Qualifications Minimum EducationDoctor of Philosophy (Ph. D. ) PhD in Biostatistics, Statistics, Epidemiology, or related quantitative discipline. (Required) Minimum Work Experience10 years • Minimum 10 years of progressively responsible academic or research experience• Evidence of scholarly excellence and leadership in biostatistics or data science. • Proven success in leading multi-disciplinary teams and managing complex research operations. • Strong record of NIH or equivalent extramural funding. (Required) Required Skills/KnowledgeOutstanding communication and leadership skills. Ability to translate complex statistical concepts to clinical and translational audiencesz Experience mentoring early-career investigators and faculty. Commitment to institutional mission, collaboration, and equity. Functional AccountabilitiesStrategic and Scientific Leadership Develop and implement a strategic vision for the Division aligned with institutional research priorities. Foster innovation in data science, biostatistical methodology, and interdisciplinary research. Strengthen collaborations across the hospital, university partners, and external institutions. Operational and Administrative Oversight Direct the Division's operations, including budget, staffing, space allocation, and performance metrics. Oversee project prioritization and ensure efficient allocation of resources to support investigators Manage faculty recruitment, mentoring, promotion, and retention processes in partnership with HR and academic affairs. Ensure compliance with institutional, regulatory, and federal requirements for research integrity and data management. Mentorship and Faculty Development Mentor junior faculty, postdoctoral fellows, and biostatisticians, fostering professional growth and independent funding success. Co-mentor K- and R-level investigators developing research careers requiring strong statistical underpinnings. Promote diversity, equity, and inclusion within the Division and across collaborative teams. Research and Funding Serve as PI or co-investigator on NIH and foundation-funded studies, including multi-center trials and data coordinating centers. Facilitate cross-disciplinary grant submissions and lead institutional research infrastructure initiatives. Maintain a strong personal record of extramural funding and scholarly productivity. Education and Training Contribute to research education programs for residents, fellows, and junior investigators. Collaborate with institutional training programs to advance quantitative literacy and research rigor. Support development of workshops, seminars, and curricula in biostatistics and study methodology. Primary Location: District of Columbia-WashingtonWork Locations: Remote Work Location 111 Michigan Avenue NW Washington 20010Job: Research Faculty / PostdocOrganization: Scientific DirectorPosition Status: R (Regular) - FT - Full-TimeJob Posting: Jan 20, 2026, 7:51:49 AMFull-Time Salary Range: 150000 - 450000

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets. Candidates are preferred to reside in the following: DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin Are you competitive and aim to always be #1? Do you love a challenge and solving problems? Have you built energized, passionate, and successful workforce teams? If you answered "yes" to these questions, then we want to hear from you! The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence. As a Veterinary Director of Field Operations, you will: Champion and represent the BluePearl mission and vision in all interactions. Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans. In partnership with the region's RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives. Manage revenue targets of $100+ million. Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention. Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement. Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth. In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions. Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements. Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies. Maintain current knowledge of information technology as relates to hospital operations. Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets. Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions. Other job duties as assigned Competencies: Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Working Conditions: Approximately 50-75% travel is required. Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance. Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job. Why BluePearl? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We value your health and well-being as an associate by providing you with the following: Medical, dental, vision, and life insurance options. Parental leave benefits Flexible work schedules 401k and retirement planning Time to reset, rewind, and reflect through our paid time off and floating holiday plans A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Who We Are:Venus Aerospace is revolutionizing rocket engine propulsion. With the first generational leap in rocket engine technology since Apollo, our proprietary Rotating Detonation Rocket Engine and Venus Detonation Ramjets deliver historic efficiency and performance across aerospace applications. We are building the next generation of propulsion platforms that enable breakthrough capabilities in space, defense, and commercial high-speed flight. Our team thrives on solving the toughest engineering challenges and pushing the boundaries of what's possible in aerospace. At Venus, we're looking for bold engineers and innovators who want to make history and redefine the future of propulsion. The Role: Director of Federal Government Relations The Director of Federal Government Relations will lead the company's federal government engagement strategy as we transition from early-stage execution to scaled programs, increased government visibility, and deeper engagement with federal, state, and international stakeholders. In this role, you will be responsible for building a disciplined policy and engagement strategy, managing relationships across the executive and legislative branches, supporting government-funded programs and contracts, and ensuring consistent alignment between public policy objectives and business priorities as the company grows in size and complexity. This leader will skillfully balance organizational leadership and strategic judgment with hands-on execution. The ideal candidate will possess a deep understanding of defense, aerospace, and national security policy; established relationships across key federal agencies and Capitol Hill; and the ability to translate complex business and technical issues into effective advocacy positions.What You'll Get to Do: Company-Wide Government Relations Strategy: Design and execute the company's federal government relations strategy aligned with top business priorities, including U.S. government customers, program execution, policy and legislative developments, regulatory considerations, and future growth. Define and maintain clear policy positions, advocacy priorities, and engagement plans across defense, aerospace, national security, and technology stakeholders. Act as a strategic advisor to the CEO and executive team on federal government engagement, policy risk, and public-sector opportunity. Government Engagement & Advocacy: Ensure alignment between government relations efforts and internal teams including business legal, marketing and communications, operations, and product. Build internal processes to track policy developments, government interactions, and engagement outcomes. Support company leaders in understanding and navigating government processes, requirements, and expectations. Help leadership maintain clarity and alignment as government programs, contracts, and partnerships scale. Represent the company at key government, defense, and policy conferences, cultivating relationships, advancing company priorities, and elevating visibility with public-sector stakeholders. Business Development Partnership & Contribution: Serve as a core contributor to the Business Development team, partnering closely to shape and advance public-sector growth strategy. Align government relations and policy engagement with capture plans, customer pursuits, and long-term pipeline development. Support the pursuit and execution of government-funded programs, contracts, and cooperative agreements. Support identification, qualification, and prioritization of government opportunities through policy insight, stakeholder mapping, and strategic engagement. Contribute to shaping long-term government market strategy, including customer expansion Contribute government and regulatory perspective to pursuit strategies, customer meetings, and proposal development. Establish repeatable processes for coordinating government engagement in support of active and future pursuits. Manage external advisors, lobbyists, or consultants as needed to support business development objectives. Support for Executive and Board Engagement: Support executive-level engagement with government stakeholders around major milestones and strategic priorities. Contribute to board materials related to policy, regulatory risk, and government opportunity. Support the development of written and visual products for key government and public-sector interactions. What You Have: Bachelor's degree in political science, public policy, international relations, or a related field 10+ years of experience in government relations, public affairs, policy, or national security roles Deep familiarity with federal government processes, particularly within defense, national security, and aerospace ecosystems Demonstrated ability to operate with senior executives in high-stakes, politically sensitive environments Exceptional written and verbal communication skills, particularly for executive and government audiences Strong judgment, discretion, and ability to manage risk Mission-driven, collaborative, and selfless attitude Experience supporting a growth-stage (Series B-C or equivalent) technology company What Will Set You Apart: Master's degree in public policy, international affairs, law, or a related field Prior experience in Congress, DoD, State Department, or other relevant federal government departments Existing relationships across defense, aerospace, or national security government stakeholders Experience supporting government-funded programs, appropriations, or regulatory strategy Background working with or within deep tech, aerospace, or defense companies Location: This role may be performed remotely within the United States. Candidates located in the Washington, DC area are preferred. Up to 25% travel is required. Benefits:Venus Aerospace employee benefits include a 401(k) plan, stock options, and medical benefits, including dental and vision. We have a flex-Friday flexible schedule, unlimited PTO, and receive professional development opportunities. About Venus AerospaceBy enabling one hour global travel, Venus Aerospace is transforming the world and our access to it. We're building a spaceplane with a low carbon footprint that will enable one-hour global travel. We are a diverse, veteran team with extreme experience in successful new space, commercial, R&D, and government/military programs. We are looking for incredible, motivated, enthusiastic people that want to build a world-changing culture and organization. You will be helping Venus grow and develop, so flexibility and a sense of adventure is quintessential. We are looking for all-around AWESOME people to help us grow. We've done the professional grind, and we've got a better approach. We take “Home for Dinner” seriously - we want you to work for us and be “home for dinner”. Family is important and we don't want you to miss out on what matters most. If that appeals to you, we'd love to connect! ITAR RequirementsThis position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be able to meet ITAR requirements (U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State). You can learn more about ITAR here. Venus Aerospace is an Equal Opportunity Employer including Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and believe you need a reasonable accommodation, please email careerassistance@venusaero.com or call **************.This email and phone number were created exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages or any other purposes, such as following up on an application, third party staffing agencies, website technical issues, or any other issues not related to a disability, will not receive a response. Messages will be returned within five business days. For additional information about our Equal Opportunity Employment Policy, please visit our EEOP page.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment : Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”