Desert Schools Federal Credit Union jobs

The Creative Director is responsible for driving and growing the brand by championing innovative concepts and ensuring all creative output consistently elevates and reinforces the organization's brand identity across every touchpoint. The Creative Director leads and collaborates on strategic plans and objectives for the Copy, Design, and Video functions ensuring that leadership successfully establishes operational objectives and delegates operational assignments to their teams. The Creative Director serves as a creative visionary behind all marketing projects and initiatives and will be both a conceptual and a strategic thinker. They will be able to nurture ideas into exceptional experiences while also understanding how those ideas solve business problems, including what it takes to implement them successfully. What you will do here: Strategic Direction: Direct the Copy, Design, and Video creative functions to align with Desert Financials' objectives. Spearhead the creation of all creative strategies, ensuring that all touchpoints-such as website experience, digital campaigns, print advertising, marketing collateral, video and content are cohesive, on brand, and coherent regarding style, quality, and tone of voice across all channels. Drive initiatives and continuous improvement that enhance of the creative department's quality, thinking, and capabilities. Leadership: Provide leadership and coaching to the Creative marketing teams with a focus on development and skill building ensuring that team possesses the necessary culture, capabilities, tools, and processes to succeed. Illustrate and communicate concepts by providing direction on video, layouts, copy arrangements, typography, and aesthetic concepts, guiding the creative team toward successful execution. Decision Making: Evaluate high-level creative work, providing final approvals and making critical decisions that shape the brand's visual and narrative identity. Ensure all output meets the highest standards of quality and effectiveness Vendor Relations: Oversee and manage creative-related vendor partnerships and agency management. Brand Vision: Cultivate a deep understanding of the credit union's brand ethos and cascade the insight to develop impactful concepts and strategies. Perform other job-related duties as assigned. What you will need: Bachelor's degree in Fine Arts, Graphic Arts, or Marketing required. 8+ years of video, digital and print advertising experience required. 5+ years of leadership experience with proven solid expertise in print, digital, video and content development required. Strategic and critical thinking skills required. Excellent attention to detail and extremely organized with the ability to handle multiple deadlines in a fast-paced, changing environment required. Expert knowledge in Photoshop, Illustrator and InDesign, understanding of HTML and Web browser capabilities, and strong typographical, motion graphic, and interaction design skills required. Proven ability to work across teams and synthesize input from marketing, product management, sales, market research, and internal and external partners required. Able to multi-task and excel under intense deadline pressure in a rapidly changing environment required. Strong communicator who can work easily with designers and marketing team members required. Creative problem-solver with the ability to foster and develop others' ideas as well as your own required. Self-driven, ability to manage timelines and drive for results required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

JOB TITLE: Help Desk Technician REPORTS TO: AVP of Information Technology SUPERVISES: None EXEMPTION STATUS: Non-Exempt PRIMARY FUNCTION: Serve as the first point of contact for incoming service tickets, providing triage, troubleshooting, and resolution support for internal users experiencing issues with credit union applications and systems. Starting Hourly Rate: $24.00 **To ensure a thorough and equitable review process, all submitted applications will be collectively reviewed between November 24th and December 15th. We are unable to review any applications outside of this designated window.** ESSENTIAL FUNCTIONS: 1. Respond to reported IT issues, assessing and addressing user concerns promptly. 2. Categorize and prioritize service tickets to ensure efficient resolution. Collaborate with internal teams to resolve issues and facilitate a seamless end-user experience. 3. Utilize help-desk software to track, document, and resolve technical issues. 4. Provide advanced support for Windows systems for all TFCU staff and board-level volunteers. 5. Oversee daily operations of systems, including infrastructure monitoring, workstation patching and reporting, and core functionality. 6. Maintain and update technical documentation and knowledge base articles for staff reference. 7. Deploy workstations and other equipment as needed. 8. Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Maintain member and TFCU privacy and confidentiality. OTHER DUTIES/RESPONSIBILITIES: 1. Ability to collaborate and communicate effectively with all levels of the Credit Union. 2. Troubleshoot mobile device TFCU application issues as requested by users. (i.e. UKG, Microsoft Authenticator) 3. Research and recommend technology solutions and equipment based on analysis of help desk tickets user needs. 4. Gain and retain a high-level knowledge of all TFCU policies and procedures. 5. Adhere to TFCU's attendance and punctuality policy. 6. Maintain a professional businesslike appearance in accordance with TFCU's dress code policy. 7. Engage in behavior that aligns with the credit union's cultural beliefs. KNOWLEDGE, SKILLS AND ABILIITIES: Education: High school diploma or its equivalent required. Experience: Demonstrated troubleshooting skills. Financial Services experience preferred. Certification: CompTia A+ or equivalent preferred. Qualifications: 1. Strong communication skills including the ability to listen attentively to end-users, assess their needs, and provide timely and effective solutions. 2. Proficient in troubleshooting a wide range of technical issues, with the ability to quickly diagnose root causes and implement solutions. 3. Demonstrated ability to identify when expert escalation is needed and collaborate effectively with specialists to resolve complex problems. 4. Ability to maintain a sense of ownership while receiving guidance in resolving technical issues, ensuring issues are resolved to completion. 5. General knowledge of network infrastructure, internet protocols, file maintenance, user management, and systems used within the organization. 6. Service-oriented mindset with strong empathy and patience, focusing on understanding and meeting the needs of users. 7. Experience with Windows 10/11 Enterprise, including event logging, device management, and networked environment configurations. Availability: Monday through Saturday with the ability to work off-hours when required. On-call rotation for off-hour monitoring of systems. Must have a valid driver's license and working vehicle to travel to credit union branches and facilities and be willing to submit for reimbursement of out-of-pocket expenditures. Physical Demands: The Physical Demands described here are representative of those that must be met by the person in this position to successfully perform the essential functions of the job with or without reasonable accommodation. 1. Sit, Stand, Walk and Bend: While performing the duties of this job, this position is regularly required to sit, stand, and walk inside an office building and TFCU branches. Bending is also sometimes required to reach low cabinets and drawers. 2. Use of Hands/Fingers: To operate a computer, keyboard, mouse, and other office machinery such as, but not limited to: printers, copy machines, and other equipment. Additionally, this position is frequently required to sit and reach with hands and arms. 3. Speech/Hearing: This position frequently communicates via phone and in person. Must be able to talk to/hear members and educate them on products and services offered at the credit union. 4. Lifting: The ability to occasionally lift up to 25 lbs. is required for this position. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer."

JOB TITLE: Solutions Specialist REPORTS TO: Solutions Manager SUPERVISES: None EXEMPTION STATUS: Non-exempt DURATION OF TEMPORARY EMPLOYMENT: 90 days STARTING HOURLY RATE: $21.00 **This position is temporary and the duration of the temporary employment will be 90 days from the applicants start date** PRIMARY FUNCTION: Protect the assets of the credit union by building professional relationships with past due members to facilitate the prompt collection of delinquent accounts. Prepare necessary documentation and/or initiate legal actions that maximize recoveries. ESSENTIAL FUNCTIONS: The timely collection and follow-up of delinquent accounts to mitigate losses. Adhere to the Fair Debt Collection Practices Act and Bankruptcy regulations. Provide first line of support by answering collection related questions from frontline staff and members. Thoroughly analyze each situation and offer solutions when applicable to help mitigate continued loss risk. Locate and secure collateral in a timely and lawful manner. Follow establish delinquent account collection guidelines. Document all actions taken on delinquent accounts by documenting the collection system in clear, thorough, and concise manner. Respond to specific requests from the Solution Coordinator Supervisor, Director of Lending & Solutions and the VP of Lending & Solutions. Strict adherence to TFCU's attendance and punctuality policy. OTHER DUTIES/RESPONSIBILITIES: Make verbal or written contact with members who have delinquent accounts; analyze information to determine appropriate course of action to maximize recovery. Conduct full account research to identify accounts delinquent due to accounting errors including but not limited to administrative errors, posting errors, and payroll problems; take corrective action as needed. Prepare any payments received for appropriate account credit or posting. Transfer funds to delinquent loans as needed and allowed. Monitor accounts for level of deficiency and follow established procedures; issue final demand letter, skip trace vehicle, and initiate repossession orders as authorized by Solution Coordinator Supervisor. In conjunction with the Solution Coordinator Supervisor, review accounts to be recommended for charge-off, repossession, or referral to attorney; keep Solution Coordinator Supervisor and Director of Lending and Solutions informed of difficult or unusual accounts. Initiate coverage from credit union's carrier (CPI) if needed; monitor skip trace initiated by insurance company for any missing vehicles. Adhere to account security and privacy regulations when determining release of information to third parties such as outside collections agencies, attorneys, etc. Continually monitor current accounts with past due tendencies to ensure payment is received in a timely manner. Perform other related duties as required or needed. KNOWLEDGE, SKILLS AND ABILITIES: A basic knowledge of consumer and commercial lending. A working knowledge of collection practices such as skip tracing and repossession. Ability to maintain confidentiality. A familiarity with the Bankruptcy Code. A working knowledge of credit union operations, policies, and procedures. Outstanding negotiation, communication, and listening skills. Strong analytical skills, conflict resolution skills and problem-solving skills. EDUCATION AND EXPERIENCE: Level 1 - Specialist Experience: Requires 1 year of collections-related experience, with a focus on mid-stage delinquency. Education/Training: A high school diploma or GED is preferred. Must have a beginning level of training in Microsoft Word, Excel, and Outlook. Knowledge: Possesses basic knowledge of consumer and commercial collections and general lending. Courses: Must complete BVS courses 801, 116, and 180 upon entry into the position. Level 2 - Generalist Experience: Requires 3 years of collections-related experience. This level involves working with later-stage delinquency, including skip tracing, door knocks, repossessions, and charge-offs. Education/Training: A high school diploma or GED is preferred. Requires an intermediate level of training in Microsoft Word, Excel, and Outlook. Knowledge: Possesses intermediate knowledge of consumer and commercial collections and lending. Also needs general knowledge of mortgage loans and delinquent taxes. Courses: Must complete BVS courses 355, 351, 429, and 352. An additional two courses will be determined by the Director of Lending and Collections and the Solution Coordinator Supervisor. These must be completed within 120 days for external hires or before advancing to this level for internal employees. Level 3 - Expert Experience: Requires 6 years of collections-related experience. This level demands expertise in later-stage delinquency, including repossessions, charge-offs, and foreclosures. Education/Training: A high school diploma or GED is preferred. Requires an intermediate level of training in Microsoft Word, Excel, and Outlook. Knowledge: Possesses expert knowledge of mortgage loans and delinquent taxes, and intermediate knowledge of consumer and commercial collections and lending. Has a high-level ability to de-escalate and resolve member situations. Courses: Must complete BVS courses 355, 351, 429, and 352. An additional four courses will be determined by the Director of Lending and Collections and the Solution Coordinator Supervisor. These must be completed within 180 days for external hires or before advancing to this level for internal employees. Additional Responsibility: Can serve as a backup to the Solution Coordinator Supervisor. Note: Advancement to any level within this job family requires a management recommendation. Qualifications: Knowledge of consumer lending regarding loan documents and the collection of accounts. Knowledge of credit union operations, policies, and procedures. Knowledge of the Microsoft Office Suite products, specifically Outlook, Word, Excel and Power Point. Basic writing and math skills (adding, subtracting, multiplying, dividing). Ability to speak using proper grammar to effectively communicate and convey business principles to members. Physical Demands: Sit, stand, walk and bend: While performing the duties of this job, this position is regularly required to sit, stand and walk about inside the Corporate Office. Use of hands/fingers: To operate a computer, keyboard, mouse and other office machinery such as but not limited to; a calculator, copy machine and printer. Additionally, this position is frequently required to sit and reach with hands and arms. Speech/hearing: This position frequently communicates via phone and in person. Must be able to talk to/hear members and staff. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer.”

The Director of Legal Operations is responsible for driving the operational efficiency of the Legal Department, overseeing and optimizing the department's workflows, technology systems, processes and reporting. The Director serves as a trusted advisor to the General Counsel and a collaborative partner across the company. What you will do here: Operational Leadership: Oversee the legal support staff performing day-to-day operations of the Legal Department, ensuring seamless workflows among attorneys, contract managers, and paralegals. Evaluate current processes to identify opportunities to gain efficiencies. Develop and implement business processes that support credit union objectives. Technology Management: Own and manage legal technology tools to automate workflows and optimize performance. Support the implementation, deployment, and consistent use of legal technology stack (e.g., Streamline, Ironclad, Safari, and Legal Tracker). Lead projects to evaluate, select, and implement new technology systems as needed. Develop training and support to legal team members on new systems and tools. Reporting: Utilize data analytics to monitor and report on performance metrics, trends, and areas for improvement within legal operations. Assist the General Counsel in the development of reports that will provide measurable insight to the Legal Department's priorities, value, and opportunities. Financial Oversight: Oversee relationships with outside counsel ensuring effective billing practices and budget alignment. Manage the Legal Department's budget including forecasting, invoicing, and expense tracking. Provide insights and recommendations for cost optimization and budget efficiency. Collaboration & Training: Collaborate closely with cross-functional teams, including Finance, IT, and other business units, to ensure alignment and integration of legal operations with broader business objectives. Develop training materials and conduct sessions to educate internal stakeholders on legal processes, tools, and best practices. Foster strong relationships across departments, promoting trust, open communication, and a client-service-oriented approach. Strategic Support: Act as a key advisor and operational partner to the General Counsel, supporting strategic initiatives and decision-making. Lead change management initiatives to ensure smooth adoption of new processes and technologies. Perform other job-related duties as assigned. What you will need: Bachelor's degree in Business Administration, Legal Studies, Management, or a related field preferred. Equivalent combination of education and experience required. 8+ years of experience in operations, process improvement, and/or workflow optimization required. 5+ years of experience in Legal Operations or Legal Department support of process, technology, and workflow optimization required. 5+ years of leadership experience required. Demonstrated success in leading process improvement initiatives, managing budgets, and optimizing team performance required. Strong understanding of legal processes, including contract management and regulatory compliance required. Demonstrated experience managing contract management and other legal technology systems required. Exceptional organizational skills and attention to detail required. Proven ability to manage budgets, oversee invoicing processes, and implement cost-saving measures required. Strong interpersonal and communication skills with the ability to collaborate across teams and build relationships at all levels required. Experience leading projects and change management initiatives in a legal or corporate environment required. Proactive, problem-solving mindset with a passion for driving operational excellence required. Data analytics skills required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Inbound Engagement Advocate contributes to the success of the credit union and its members by responding to member sales inquiries, primarily via phone channel. This position will also support the organization's objectives for growth and deepening member relationships through a heavy emphasis on making appropriate product and service recommendations and a consultative sales approach. Inbound Engagement Advocates work with a high volume of members, and non-members, and are responsible for delivering accurate, timely, and professional experiences. This advocate will positively represent the credit union and exemplify Desert Financials' Vision and Core Values. What you will do here: Provide exceptional experiences through in-depth knowledge of credit union products and services. Accurately assess consumer interactions to appropriately determine needs and recommend financial solutions to meet those needs and organization objectives Demonstrate exceptional personal drive and time management skills to effectively prioritize and manage workload, initiate self-development, and achieve the performance objectives and expectations of the role Demonstrate initiative by identifying and solving consumer challenges, identifying trends and escalating priority issues, and effectively utilizing credit union resources and services. Display exceptional verbal and written communication skills and attention to detail, modeling the credit union's mission, vision, and values Maintain knowledge of relative processes, procedures, and regulatory guidelines. Perform other job-related duties as assigned. What you will need: High School Diploma or GED required. 2+ years of customer service experience in a contact center, or Financial Service industry experience required. 1+ years experience meeting sales objectives within the financial services industry or other types of retail businesses required. 1+ years experience handling member contacts in a Desert Financial Credit Union Contact Center preferred. Excellent organizational and written communication skills. Strong, problem solving and decision-making skills required. Detailed knowledge of Financial Services related products such as auto loans, home equity loans, mortgage, deposit, and checking accounts preferred. Extensive experience with member contact and ongoing relationship building through a consultative sales approach required. Contact Center knowledge including working with chat, digital and phone systems preferred. Demonstrated competency using Microsoft Office Suite(Outlook, Excel, Word) required. Working knowledge of Saleforce.com preferred. NMLS - Nationwide Multistate Licensing System required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

A Senior Life & Health Insurance Agent is responsible for providing exceptional member service to our insurance clients. They provide information on various insurance products, explain coverage options, and help clients connect with our field agents. They must stay up-to-date on insurance industry trends, regulations, and product offerings to provide the best possible service to clients. Additionally, they may be responsible for managing client relationships, guiding clients through the claims process, and ensuring compliance with all relevant laws and regulations. What you will do here: Client Service and Support: Handle inbound client inquiries related to Medicare Advantage, Supplement, and Prescription Drug Plans with professionalism and accuracy Assist with comprehensive policy servicing including policy changes, claims support, and renewal questions Educate clients on plan benefits, eligibility criteria, and enrollment timelines Handle and document any initial client complaints and escalating to Leadership when appropriate Compliance and Documentation: Ensure compliance with CMS (Centers for Medicare & Medicaid Services) and HIPAA regulations in all client communications. Maintain accurate records in SalesForce and servicing systems for all client interactions. Keep up to date with regulatory information, carrier updates, and industry trends. Team Collaboration and Support Collaborate with the sales and onboarding team to support seamless client transitions. Collaborate effectively with sales and onboarding teams to support seamless client transitions from prospect to enrolled member Schedule and coordinate incoming referral and appointment requests for the field sales team Participate in team meetings and contribute to department goals and initiatives Other duties as assigned. What you will need: High School Diploma or GED required. 2+ years of experience in insurance servicing, customer support, or healthcare administration required. 2+ years of experience in a Medicare-related role required. High attention to detail required. Ability to work in a compliance-based environment required. Exceptional Communication skills with clients and team members required. Learning agility, become a subject matter expert in insurance product offerings required. Exceptional Customer Service Skills required. Proficiency with MS Office Suite Products (Word, Excel, PowerPoint, and Outlook) required. Active Life and Health Insurance License required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Senior Corporate Counsel functions under the direction of the General Counsel and serves as a member of the in-house legal team for the credit union and its subsidiaries. The Senior Corporate Counsel is responsible for providing advanced legal support and guidance across a wide range of operational, transactional, and regulatory matters and represents the company in complex contract negotiations, enterprise risk assessments, and dispute resolution matters. The Senior Corporate Counsel provides experienced legal advice on compliance, employment and labor matters, corporate governance, public records, contracting and procurement, ethics, and conflict of interest matters, while contributing to strategic decision-making and mentoring junior counsel. What you will do here: Provide legal, compliance, regulatory, and risk management advice and recommendations to the credit union and its subsidiaries on all areas of operations, including (a) reviewing, negotiating, and advising on moderate to high-risk vendor contracts, commercial real estate acquisitions and leases, construction agreements, marketing and sponsorship agreements, software and licensing agreements, and other complex transactions; (b) revising corporate formation and organization documents; (c) researching and drafting policies and procedures to ensure legal compliance and best practices; and (d) advising on legal, risk and compliance issues related to credit union products and operations. Provide cross-functional analysis of the legal, regulatory, compliance, and financial risks associated with vendor relationships and agreements; advise the credit union and its subsidiaries on risk mitigations for moderate to high-risk vendors. Serve as counsel for the credit union and its subsidiaries in contested or complex matters, including docketing deadlines, researching and drafting relevant documents and filings, managing discovery, and negotiating directly with opposing counsel to resolve matters efficiently. Conduct and oversee internal employment, ethics, and compliance investigations, including those involving sensitive or escalated employee complaints; interview witnesses; draft memoranda; and provide recommendations related to legal exposure, corrective action, and strategic risk. Review, draft, and approve communications and responses to regulatory agencies in connection with member complaints, inquiries, or enforcement actions, and assist with related internal reporting to ensure consistency and compliance. Provide training and guidance to other attorneys, paralegals, and staff on contract negotiation, legal risk assessment, and compliance issues, promoting a consistent and efficient approach across the department. Collaborate with attorneys to develop, update, and implement enterprise-wide legal and compliance policies and procedures; identify areas of potential improvement and risk mitigation in contracting, procurement, and operations. Oversee or coordinate work with external counsel in specialized areas such as litigation, intellectual property, regulatory compliance, and employment law; and evaluate outside counsel performance. Perform other duties as assigned. What you will need: Juris Doctorate (JD) degree from an ABA accredited law school required. 5+ years of experience as a practicing attorney with a focus in commercial transactions, financial institution, banking, or consumer protection law required. 1+ years of Banking, fintech, and financial institution experience required. 1+ years of Payments, lending, money movement experience preferred. Law firm experience preferred. Working knowledge of regulatory requirements of credit unions, retail banking, or other financial institutions or fintech companies required. Excellent organizational, communication and interpersonal skills. Ability to multitask, focus, and prioritize multiple projects under pressure to meet deadlines required. Strong research, writing and negotiation skills required. Seasoned business acumen with the ability to distill complex legal requirements into actionable advice to further business objectives required. Ability to identify, advise on, and mitigate legal an operational risk required. Working knowledge of the business requirements and risks associated with marketing, lending, retail banking, commercial banking, consumer banking, information technology, information management, privacy, non-profit foundations, corporate formation, corporate acquisition, credit reporting, loss mitigation, facilities operations, finance, insurance, property ownership, real estate transactions, and vendor management. required. Member of the Arizona Bar (in good standing) required. Admitted to practice in the Supreme Court of the State of Arizona, and all other Arizona State Courts required. Admitted to practice in the District of Arizona required. Eligible to be admitted to practice pro hac vice in the federal and state courts of other jurisdictions required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Integration Engineer II is responsible for orchestrating the seamless flow of data, ensuring efficient curation for ingestion into the Data Warehouse (DW), as well as extracting and transforming data from the DW to feed other systems. They demonstrate a strong understanding of data integration, ETL processes, and a proactive approach to problem-solving. They ensure new integrations and management of current integrations are managed accurately and in a timely fashion. This role also facilitates the creation of curated views for LOB consumption as part of the integrations. What you will do here: Data Integration: Design and implement data integration solutions to curate diverse data sources for ingestion into the Data Warehouse including scripting in Python. Collaborate with stakeholders to understand data requirements and ensure proper alignment with integration processes. Create and monitor performant refreshes on enterprise solutions such as Power BI and SSRS. ETL Development: Develop, maintain, and optimize ETL workflows to facilitate the extraction, transformation, and loading of data between systems. Ensure ETL processes adhere to best practices for data quality, integrity, and performance. Data Warehouse Management: Collaborate with Data Warehouse Analysts to optimize data storage, schema design, and indexing for efficient data retrieval. Support the maintenance and enhancement of Data Warehouse structures to accommodate evolving business needs. Develop and deploy data model changes in support of the above Data Extraction for External Systems: Create and maintain processes to extract and transform data from the Data Warehouse for consumption by external systems. Work closely with end-users and system owners to understand data requirements for downstream applications. Error Handling and Monitoring: Implement robust error handling mechanisms to identify and resolve issues in data integration processes. Monitor integration pipelines and proactively address performance bottlenecks or data inconsistencies. Technical Support Support DW Analysts interpreting relationship databases providing technical insight. Optimize queries on behalf of LOB stakeholders and other BI team members Documentation: Maintain comprehensive documentation of integration processes, data mappings, and system dependencies. Contribute to the development of integration standards and best practices.. What you will need: Bachelor's degree in Computer Science, Information Technology, or a related field required. Master's degree in Computer Science, Information Technology preferred. 6+ years technical experience in data integration, ETL development, and working with Data Warehouses required. 3+ years financial institution experience required. 3+ years information security experience related to data transfer and encryption related to handling sensitive data required. Proven experience in data integration, ETL development, and working with Data Warehouses required. Strong SQL skills and familiarity with database concepts required. Proficiency in ETL tools (e.g. Talend, Matillion, Alteryx) required. Proficiency in scripting languages (e.g., Python, SQL) required. Understanding of data modeling and schema design required. Excellent problem-solving and troubleshooting skills required. Strong communication and collaboration skills required. Knowledge of data governance and security best practices required. Certification: Microsoft Power BI Data Analyst Professional preferred. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Commercial Real Estate Portfolio Manager is responsible for managing and monitoring a portfolio of commercial real estate loans, typically exceeding $1,000,000, to ensure the overall health and profitability of the credit union's lending portfolio. This role partners closely with loan officers to support all portfolio management activities for an assigned credit portfolio, including covenant compliance, credit analysis, and risk monitoring. The Portfolio Manager conducts in-depth financial and collateral analyses, identifies potential credit or operational risks, and recommends appropriate actions to mitigate exposure. In addition, this position plays a key role in maintaining strong relationships with members and supporting the delivery of high-quality service to commercial clients. What you will do here: Portfolio Management: Actively manages a large diverse loan portfolio with borrowers located throughout the credit union's trade area. Duties include but are not limited to annual reviews, covenant testing, site visits, manage maturities and delinquencies, identify changes in loan grading, if needed develop loss mitigation or asset recovery plans, retain current relationships, and identify additional business and business owner relationship enhancement opportunities. Underwriting: Perform credit underwriting duties for existing/prospective member relationships, which may include but are not limited to the following perform detailed credit analysis to determine borrower/guarantor repayment capacity, appropriate loan structuring recommendations, complete credit packages for credit committee approval (annual reviews/new business/renewals) submission. Preparation of underwriting documents will also include collateral analysis on multiple asset classes and preparation of pricing and risk rating models suitable for each credit request. Compliance: Continuously monitor covenant compliance with regular reporting requirements to loan officers and loan/credit monitoring and credit review. Establish protocols and maintain tracking of documentation exceptions, past dues, field exams, borrowing base reports and covenant exceptions. Provide recurring customer service to existing members, which includes direct contact with customers either through participation in joint sales calls with loan officers or direct correspondence with clients and perform various projects/tasks as needed, Perform other job-related duties as assigned. What you will need: Bachelor's degree in Business, Accounting, or Finance; or equivalent combination of education and experience required. 5+ years of Credit/Portfolio Management and Administration experience required. 5+ years of experience in Commercial Loan Underwriting, both Commercial Real Estate and Commercial & Industrial (C&I) loans required. Strong time management and organizational skills with the ability to multi-task, balance multiple priorities, and meet deadlines in a dynamic, high-pressure environment required. Demonstrates a strong member and customer focus, building collaborative relationships and demonstrating strong influence and negotiation skills with internal stakeholders, external partners, and vendors required. Excellent written, verbal, and presentation communication skills; able to convey complex information clearly and professionally across all levels required. Strong analytical, problem-solving, and critical thinking skills with the ability to assess financial data and identify risk and recommend sound solutions required. In-depth knowledge of applicable Federal, State, and Credit Union regulations, including commercial and real estate lending requirements required. Demonstrates adaptability, accountability, and the ability to apply critical thinking and sound judgment while contributing effectively in both independent and team settings required. Comprehensive understanding of credit and loan documentation policies and procedures required. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and the ability to quickly learn lending and credit systems required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Branch Mortgage Loan Officer (BMLO) will originate loans primarily sourced from their designated branch territory. They are also expected to partner with branch and market managers to help drum up business. BMLOs are responsible for making the most out of each lead, by carefully assessing the needs of the client and offering solutions to meet those needs. BMLOs are expected to meet all state and federal regulatory compliance, as well as internal quality and service standards. What you will do here: Originate mortgage loan applications primarily in-person, but also via telephone, web. Engage with customers to recommend loan products and other services that are in the best interest of the customer. Understand and maintain a thorough knowledge of various mortgage loan programs (FNMA/FHLMC, FHA/VA) and company products to provide clients with most suitable options. · Obtain, validate, and secure pertinent financial and credit data to qualify clients Review all loan applications by verifying supporting documentation and credit-worthiness and prepare loan applications to meet quality standards for submission to processing Collaborate with market managers, branch managers, branch employees, and other business partners to develop and promote home buyer education seminars and drive mortgage business in the assigned branches Participate in external events to foster Relator, and other business, relationships within the community Accurately price loans and ensure timely preparation and delivery of all required loan disclosures. Provide timely follow-up on all originated mortgage applications. Attend and assist in branch meetings and in training of retail staff. Perform other job-related duties as assigned. What you will need: High School Diploma or GED required. 3+ years proven success in a sales environment required. 1+ years previous mortgage origination, underwriting, or processing experience required. Excellent customer service skills required. Effective relationship building skills required. Excellent verbal and written communication skills required. Strong attention to detail and follow-up skills required. Demonstrated understanding of mortgage lending principles and practices preferred. Demonstrated competence using f Mortgage Loan Origination System preferred. NMLS Registration or NMLS License required. Mortgage Originator State License required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The OPS Systems Engineer I supports the maintenance, performance, and reliability of our Linux, AIX, and DB2 environments, primarily focused on the Keystone application. They leverage foundational knowledge in system administration and a passion for learning in a collaborative, fast-paced environment. Collaborating with senior engineers they perform routine system tasks, troubleshoot issues, and assist in system upgrades and automation initiatives that ensure the operational integrity for our CUSO client base. What you will do here: System Monitoring & Maintenance Assist in performing regular health checks and routine maintenance of Linux and AIX systems. Help monitor DB2 databases to ensure availability and performance. Support incident response by helping identify root causes and working on basic troubleshooting under supervision. Upgrades & Patch Support Learn and participate in the planning and execution of operating system and software patching/upgrades. Coordinate with senior engineers to apply security updates in line with organizational policies. Help document upgrade steps and post-upgrade verification procedures. Disaster Recovery & Business Continuity Participate in disaster recovery (DR) tests to support business continuity plans. Maintain and update DR process documentation as directed by senior team members. Automation & Documentation Leverage automation tools and scripts to develop and maintain efficiency and reliability of daily processing jobs and tasks Document systems configurations, troubleshooting steps, and standard operating procedures. Work closely with core operations, infrastructure engineers, and other technical teams to support system reliability. What you will need: Bachelor's degree in Computer Science or related field preferred. Equivalent combination of education and experience required. 3+ years related work experience required. 1+ years experience with system administration, maintenance, and upgrades for Linux/AIX environments required. 1+ years hands-on experience with DB2 database upgrades, troubleshooting, and backup strategies preferred. Proficiency in Linux (RHEL) and AIX administration tasks preferred. Expertise with DB2 database administration, tuning, and maintenance preferred. Expertise with cloud-based infrastructure and virtualization technologies preferred. Understanding of server security, networking, and storage management preferred. Familiarity with Keystone application and architecture and its dependencies preferred. Strong problem-solving and analytical abilities required. Excellent communication and documentation skills required. Ability to work collaboratively in a team environment required. RHCE preferred. IBM Certified Administrator preferred. AIX preferred. DBE preferred. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

Desert Financial is considered a leader in the local credit union space and we are growing like crazy! We have two amazing opportunities in our branches! If you are a match our Talent team will follow up to discuss the opportunity that aligns best with your experience and your location. Why you'll love working here... * Award winning culture -Voted #2 Best Place to Work by Phoenix Business Journal * Amazing Medical, Dental, Vision, Life Insurance benefits along with 401K employer matching! * Competitive hourly pay, overtime potential and UNCAPPED incentive * 100% PAID tuition at ASU, and monthly contribution towards paying-off existing student loans * Time off for Parental/Elderly Care * Money for your kids' extracurricular activities * 16 paid volunteer hours per year * and a WHOLE LOT MORE!! As an Experience Specialist (Universal Banker/Teller) you will meet or exceed monthly performance metrics by proactively identifying and recommending products and services (Credit Cards, CD's IRA's, Loans) that will help members reach their financial goals. You will service members on the teller line with monetary transactions, account maintenance, ownership changes, wire requests, IRA transactions, automatic transfers, disputes and serve as notary public. As a Relationship Banker you will maintain and deepen member relationships through consultative analysis and recommendation of Desert Financial products (personal/business accounts, wealth management services, personal/auto loans/HELOC, & IRA accounts). You will strategically build and optimize your referral network and pipeline in order to meet or exceed monthly performance metrics through outbound calls, community outreach, and networking. * Please ensure you are available during the branch Hours of Operation: Monday-Friday: 9am-7pm, Saturday: 9am-2pm This role might be for you if you have… * H.S. Diploma or GED * 1+ year(s) of demonstrated success in an incentive driven environment where you met or exceeded sales goals * Exemplary organizational, problem solving, and verbal and written communication skills * Excellent time management skills * Strong Mathematical and logic skills * Ability to influence and build rapport quickly * Nationwide Mortgage Lending System (NMLS) and Notary Public Certifications or must be obtained through training Bonus points if you have…. * Cash handling experience * Previous financial institution experience About us: We've got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com. We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For additional information about our organization, careers, and benefits visit: ******************************* #IND123 #LI-Onsite

JOB TITLE: Electronic Payments Generalist REPORTS TO: AVP of Payment Strategies SUPERVISES: None EXEMPTION STATUS: Non-Exempt Starting Hourly Rate: $21.00 PRIMARY FUNCTION: Provide support for the electronic payments team. Complete payment processing, journal entries and reconciliation. Investigate issues arising from fraud and respond to internal and external departmental inquiries. ESSENTIAL FUNCTIONS: Complete daily processing for the following areas: checks, cards, and ATM/ITM disputes within specific timeframes. Prepare and input journal entries as needed and in accordance with TFCU procedures. Reconcile assigned general ledger accounts, research and recommend resolutions for account reconciliation issues. Review all requests in the various department email inboxes and process changes in a timely manner. Cross-train in all department functions to be able to complete tasks as assigned. Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Follow credit union Member Privacy Policy and member identification procedures. OTHER DUTIES/RESPONSIBILITIES: Gain and retain an understanding of regulations, rules and guidelines to recommend dispute solutions. Maintain knowledge of industry trends, current practices and applicable laws and regulations. Respond to internal and external member inquiries promptly and professionally. Prepare month end departmental reporting. Prepare/update documentation for job duty procedures and implement identified process improvements. Gain and retain a high-level knowledge of all TFCU products, policies and procedures. Maintain a professional businesslike appearance in accordance with TFCU Dress and Personal Appearance Policy. Adhere to TFCU's attendance and punctuality policy. Engage in behavior that aligns with the credit union's cultural beliefs. KNOWLEDGE, SKILLS AND ABILITIES: Qualifications: Knowledge of accounting policies and procedures. Ability to gain and retain knowledge of data processing and accounting systems with an emphasis in member accounts and account transactions. Ability to gain and retain knowledge of Reg E, Fed ACH regulations, and NACHA Operating Rules and Guidelines. A working knowledge of ECCHO Rules, UCC, Reg CC, Reg J, Fed OC3, BSA/AML, and FFIEC Guidance. Ability to perform intermediate mathematical calculations involving decimals, percentages, fractions, etc. Ability to apply mathematical and accounting principles to solve complex problems. Knowledge of the Microsoft Office Suite products, specifically Outlook, Word, Excel and PowerPoint. Ability to make quality judgments on reversing member fees and other member requests based on credit union policy. Availability: Monday through Friday, as scheduled. Education: High school diploma or its equivalent required. Experience: Three (3) years of experience in credit union/banking, payments, or accounting-related functions required. Basic Accounting courses and AAP Certification and NCP Certification preferred. Physical Demands: The Physical Demands described here are representative of those that must be met by the person in this position to successfully perform the essential functions of the job with or without reasonable accommodation. Sit, Stand, Walk and Bend: While performing the duties of this job, this position is regularly required to sit, stand, and walk. Use of Hands/Fingers: To operate a computer, keyboard, mouse and other office machinery such as but not limited to; a calculator, copy machine, and printer. Additionally, this position is frequently required to sit and reach with hands and arms. Speech/Hearing: This position frequently communicates via phone and in person. Lifting: The ability to occasionally lift up to 15 lbs. is required for this position. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer.

The Financial Advisor II is principally responsible for providing wealth management services to clients/prospects remotely and referral management. You are encouraged to meet your individual goals and assist with attaining the program sales and service goals. You must possess industry knowledge and familiarity with the myriad of products available to meet clients' objectives and needs. You are encouraged to act independently, with discretion and good judgment, and in the best interest of the client. You will be registered with Raymond James Financial and will conduct business on behalf of the Investments & Financial Services program. What you will do here: Client/Prospect Sales and Service: Responsible for consulting with prospects/clients to provide advice and identify products/strategies available based on the clients' financial needs and goals that are in the clients' best interest. You will work to identify prospect/client sales opportunities and consistently follow up and offer our services. You will be encouraged to build and maintain client relationships and provide ongoing client service within the client service model expectations. You will also be encouraged to participate in and facilitate ongoing business development activities, consumer education, and Credit Union employee training. Program Referral Management & Phone Support: Responsible for managing referrals received for the Investments & Financial Services Program. You will actively make outbound contact attempts via phone & email for referrals received and prospect lists. You must be adept at engaging prospects over the phone to gauge interest and provide information regarding the services provided by the Investments & Financial Services program to build sales opportunities. Operations and Compliance: The Financial Advisor is responsible for various operational tasks for their client sales and service activities such as processing paperwork, client account maintenance, processing transactions, system data entry, CRM updates and documentation, etc. You must ensure you are independently meeting the standards of Federal and State regulatory agencies as well as adhering to the written policies and procedures of the broker/dealer and the Financial Institution. Perform other job-related duties as assigned. What you will need: H.S. Diploma or GED required. 3+ years of financial industry experience required. 3+ years of sales experience, generating new sales opportunities required. Strong written and verbal communication skills, presentation skills, planning skills, analytical skills, and problem solving skills required. Effectively handle multiple task assignments simultaneously with above average problem solving skills with excellent organization skills and process with accuracy required. Proven sales skills in insurance or related field exceeding sales quotas/goals required. Ability to develop and maintain relationships via phone with clients, internal and external members required. Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, & deadline pressures required. Microsoft Access, Microsoft Excel and Microsoft Word required. Series 7 - General Securities Representative Qualification required. Series 66 - Uniform Combined State Law 66 or both 63 & 65 required. AZ Life/Health Insurance required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Operations Engineer I provides organizational support to improve the customer experience, both internal and external with basic troubleshooting for daily operations issues. Collects, organizes, and analyzes data to uncover process related gaps in the organization's delivery of service. What you will do here: Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization. Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications. Escalates issues / exceptions in a timely fashion to senior engineering staff and IT Management. Provides on call support to support the DSFCU enterprise Performs other job-related duties as assigned. What you will need: High School Diploma or GED required. College courses or degree in Computer Science preferred. 2+ Related work experience in lieu of degree preferred. 1+ years Credit Union or Banking processing experience preferred. Working knowledge of Microsoft Office Suite including, but not limited to, Outlook, Word, Excel, PowerPoint required. Database (queries), reporting and system monitoring required. IBM systems knowledge preferred. Communication skills - ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Manager of First Mortgage Processing leads the mortgage processing team and oversees the day-to-day operations ensuring all loan files are accurate, complete, and move efficiently from application through underwriting and closing. This role manages loan workflow and pipeline, coaches and develops loan processors, and ensures compliance with investor and regulatory requirements. Partners closely with underwriting, sales, and closing teams to deliver an exceptional members experience. Key responsibilities include driving process consistency, monitoring performance metrics, and leading continuous improvement initiatives to ensure the teams achieve service, quality, and production goals. What you will do here: Leadership & Team Development * Provide direct reports ongoing coaching, performance feedback, and development opportunities to ensure high levels of accountability, accuracy, productivity, and exceptional member service. * Foster a high-performing team environment by motivating, developing, and guiding team members. * Implement strategies to build team cohesion and morale, ensuring employees feel supported and empowered. * Resolve conflict and performance concerns proactively using effective communication and de-escalation strategies to maintain professionalism and productivity. * Promote a culture of teamwork and collaboration ensuring processors deliver consistent and positive experiences for members and internal partners where challenges are resolved constructively. Operational & Pipeline Oversight * Oversee daily operations of the mortgage processing team to ensure loan files progress efficiently through underwriting and closing, meeting service level expectations. * Use strong judgment and critical thinking skills to review complex or escalated loan files, providing guidance that supports employee development, issue resolution and timely underwriting decisions. * Ensure file/loan compliance with all applicable regulations, investor guidelines (Fannie Mae, Freddie Mac, FHA, VA), and internal credit policies, addressing gaps or risks proactively. * Partner with underwriting, sales, and closing to ensure consistent communication, seamless workflow, and an exceptional member experience. Change Leadership & Optimization * Lead strategic initiatives to enhance efficiency, quality, and member experience. Proactively evaluate processes and procedures to identify operational risks and opportunities for improvement. * Demonstrate change readiness by adapting to evolving business needs, regulatory requirements, and technology enhancements. * Lead the team through transitions with effective communication and minimal disruption. * Demonstrate technical aptitude by supporting technology optimization and automation initiatives. Stay current with relevant systems and tools, leveraging technology to improve team and Member experiences. Performance Management & Continuous Improvement * Utilize performance metrics and data trends to provide actionable coaching and drive continuous process improvement. * Track, analyze, and communicate key performance indicators to support team growth and accountability. * Proactively share performance results and improvement opportunities results with the team and other first mortgage leaders. * Perform other duties as assigned. What you will need: * High School Diploma or GED required. * Bachelor's degree in Business, Finance or related field preferred. * 4+ years of experience in first mortgage processing, underwriting, or mortgage operations required. * 2+ years of leadership or supervisory experience in mortgage processing or a related area required. * Experience with agency guidelines (Fannie Mae, Freddie Mac, FHA, VA preferred. * Demonstrates strong ability to motivate, develop, and guide team members. Provides clear expectations, coaching, and feedback that drive performance, engagement, accountability, and professional growth required. * Strong communication skills: Communicate clearly and effectively in verbal and written formats with ability to tailor communication to the audience. Ensures information is shared in a timely, transparent, and respectful manner to support member service and internal collaboration required. * Demonstrates strong technical proficiency and in-depth knowledge of mortgage regulations, investor guidelines, and lending requirements to ensure accurate and compliant processing required. * Builds effective cross-functional partnerships by driving open communication and collaborative problem-solving to support seamless workflows and shared success required. * Leverages strong critical thinking and analytical skills to support sound decision-making and well-informed actions and recommendations required. * Demonstrates strong change leadership by responding positively to change, adapting effectively, and guiding the team through transitions with clarity and steady support required. * Committed to identifying process inefficiencies and implementing solutions that improve quality, efficiency, and member experience required. * Shows strong technical aptitude and a learning mindset; able to quickly master new systems; contribute to automation and process optimization projects required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

Reporting to the Assistant Branch Manager, the Experience Specialist is responsible for creating exceptional member experiences through processing transactions, consumer loan applications or referrals, opening and maintaining accounts, as well as educating members on self-service options. Experience Specialists will provide a consultative experience to assist members with identifying products and/or services that would strengthen their financial situation while in the branch and during outbound sales calling. The Experience Specialist acts as a consultant to assist members in uncovering needs based on meeting their financial goals, making the determination if appropriate to fulfill product or service request themselves, or refer members to a Relationship Specialist and/or business partner who can assist with specialized products or services. What you will do here: Provide exceptional experiences with a high level of integrity, professionalism, and charisma while assisting members with account opening, account maintenance, consumer loan applications, ownership changes, wire requests, IRA transactions, automatic transfer requests, disputes, and notary services. Process consumer inquiries and financial transactions accurately, assist with operational responsibilities, and maintain flexibility between performing service and sales related transactions. Consistently achieve or exceed pre-determined monthly performance metrics by maintaining a thorough knowledge of the products and services available to members in effort to improve their personal financial well-being. Manage individual performance by building rapport with members and maintaining a strong referral base through the engagement of new and existing members, outbound sales calling initiatives, effectively communicating the value of being a Credit Union member and by offering, fulfilling and/or referring products and services to improve a member's financial situation. Partner with branch staff in community outreach and business development activities to increase overall individual and branch performance including educating/coaching members on digital self-service options. Proactively identify opportunities for self-development and cross-functional training with Relationship Specialists while appropriately managing time to meet member commitments and adapt to obstacles without compromising quality. Build, maintain and deepen member relationships by thorough consultative analysis of their financial profile, identifying solutions, and making recommendations that include, but are not limited to; new accounts, consumer and/or wealth management services, insurance and will & trusts. Maintain a thorough knowledge of various federal regulations around account security, member confidentiality, and proper loan interview and documentation procedures and policies. Explain loan requirements and processes to borrowers, including full review and evaluation of creditworthiness of potential borrowers. Perform other job-related duties as assigned. What you will need: High School Diploma or GED required. 1+ years of experience in Sales and Service required. Cash handling experience preferred. Previous financial institution experience preferred. Exemplary organizational, problem solving, and verbal and written communication skills required. Excellent time management skills required. Strong Mathematical and logic skills required. Can demonstrate the ability to connect and build rapport quickly required. Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required. Registered and serve as a Notary Public preferred. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

The Director of Product Management leads and inspires a team of product managers responsible for the strategic direction, development, and lifecycle management of Desert Financials' product portfolio, which includes deposit accounts, lending products, debit and credit cards, and business banking solutions. The Director oversees the product roadmap and annual planning process ensuring that pricing and fee structures are competitive, compliant, and aligned with Member value objectives, while managing the day-to-day operations of the product management team to drive timely execution and delivery of initiatives. What you will do here: Product Leadership & Team Management: Lead, develop, and mentor a team of Product Managers and related roles responsible for executing product builds, enhancements, and implementation activities. Foster a culture of innovation, accountability, collaboration, and continuous improvement within the product development function. Provide coaching and support to ensure high-quality execution, awareness of emerging practices, and adherence to delivery standards. Strategic Product Execution: Translate product strategy and roadmaps into actionable development plans, ensuring alignment with business goals, Member needs, and enterprise priorities. Partner closely with leadership to ensure the development roadmap reflects organizational strategy, pricing strategy, and long-term vision. Serve as a key decision-maker in the prioritization of development work, assessing value, risk, effort, and dependencies. Team Operations Management: Oversee the day-to-day activities of the product management team, ensuring effective prioritization, resource allocation, and timely execution of product initiatives. Including oversight of Go To Marketing process for Desert Financial. Cross-Functional Collaboration: Partner with Digital Product Management, Payments Programs and Operations, Business Banking and Lending teams to deliver integrated solutions. Work closely with Marketing, Compliance, and Member Experience teams to ensure successful product launches and ongoing engagement. Portfolio Management: Manage the full suite of consumer and business products, including deposits, loans, debit and credit cards, and related services. Monitor product performance, profitability, and Member adoption; recommend enhancements or retirements as needed. Reinforce the Voice of the Member (VOM) throughout the development lifecycle by integrating direct Member feedback, analytics, and competitive insights into product execution decisions. Identify opportunities to innovate and modernize product capabilities by monitoring trends, technology advancements, and emerging Member expectations. Governance & Intake Management: Work with cross-functional leadership team for all new, urgent, or unplanned product development requests to evaluate impact, scope, and prioritization. Drive and maintain structured intake, assessment, and prioritization processes that support rapid decision-making and transparency. Ensure all development requests and changes are properly documented, vetted, and routed through the appropriate governance channels. Perform other job-related duties as assigned. What you will need: Bachelor's degree in Business, Technology, Product Management, or related field required required. Master's degree preferred. 8+ years of progressive experience in product management within financial services, banking, or credit union environments, or in retail leadership or strategic consulting for these areas required. 5+ years of leadership experience required. Proven track record of managing diverse product portfolios and/or delivering measurable results. Experience managing multiple priorities at a time while paying strict attention to detail. Excellent stakeholder-management abilities. Strong multi-tasking and the ability to meet deadlines required. Strong analytical, strategic thinking, and communication skills required. Ability to influence and collaborate across multiple lines of business required. Deep understanding of product lifecycle management, agile methodologies, and requirements definition required. Strong leadership, coaching, and team-building skills required. Strong presentation, planning, problem solving, creative and organizational skills required. Artificial Intelligence (AI) & Analysis skills required. Critical thinking and systems thinking skills required. Financial acumen required. Mergers & Acquisitions (M&A) due diligence, product assessment, and integration planning required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: ***************************************

Who you are… The Relationship Specialist maintains and deepens financial relationships with members by consulting and administering on new deposit accounts, consumer loan products, and home loan products by performing a consultative analysis for members, and identifying products and/or services that will strengthen a member's personal financial situation. The Relationship Specialist demonstrates a thorough understanding of the DFCU's products and services' features and benefits, procedures, policies and regulations that govern Credit Union products and services and fully comprehends the basic principles of loan structuring. As a Relationship Specialist, a typical week might include the following… Build, maintain and deepen member relationships by thorough consultative analysis of their financial profile, identifying solutions, and making recommendations that include, but are not limited to; new accounts, consumer and business loans, home loans, and/or wealth management services. Deliver exceptional member experiences. Consistently achieve or exceed pre-determined monthly performance metrics by maintaining a thorough knowledge of the products and services available to members in effort to improve their personal financial well-being. Avidly promote and educate members on alternative ways to bank with DFCU - mobile, ATMs, etc. Manage individual performance by building and maintaining a strong referral base and pipeline of new and existing members through internal and external outreach programs, including community outreach strategies to increase overall performance. Proactively identify opportunities for self-development while appropriately managing time to meet member commitments and adapt to obstacles without compromising quality. Serve as a subject matter expert for members and Experience Specialists. Perform transactions, including, but not limited to; withdrawals, deposits, check cashing, loan payments, and account maintenance. Maintain a thorough knowledge of various federal regulations around account security, member confidentiality, and proper loan interview and documentation procedures and policies. Explain loan requirements and processes to borrowers, including full review and evaluation of creditworthiness of potential borrowers. Perform other job-related duties as assigned. This role might be for you if you have …. H.S. Diploma or GED required. 1+ years of experience in Sales and Service. Exemplary organizational, problem solving, and verbal and written communication skills. Excellent time management skills. Strong Mathematical and logic skills. Can demonstrate the ability to connect and build rapport quickly. Bonus points if you have…. Cash handling experience. Previous financial institution experience. Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS); and to be registered and serve as a Notary Public. About us: We are considered leaders in the local credit union space, and we are growing like crazy. We've got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com. We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For additional information about our organization, careers, and benefits visit: *******************************