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Desk assistant skills for your resume and career

Updated January 8, 2025
3 min read
Desk assistant example skills
Below we've compiled a list of the most critical desk assistant skills. We ranked the top skills for desk assistants based on the percentage of resumes they appeared on. For example, 21.6% of desk assistant resumes contained customer service as a skill. Continue reading to find out what skills a desk assistant needs to be successful in the workplace.

15 desk assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desk assistants use customer service:
  • Demonstrate expertise in providing high-quality customer service to residents and parents - Dedicate a high-level of accuracy and attention to detail
  • Improved efficiency of desk protocol to provide helpful service to residents and professional staff by providing excellent customer service skills

2. Residential Life

Here's how desk assistants use residential life:
  • Communicate with residential assistants, residential life coordinator, and graduate residential director to ensure security of residents.
  • Experienced increased interactions with students, connections with residential life staff for mentoring and professional development opportunities.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how desk assistants use phone calls:
  • Managed reception desk operations by performing clerical work including filing and answering phone calls.
  • Maintained a neat environment-Registered students and faculty members-Answered phone calls and reported broken equipment

4. Front Desk Coverage

Here's how desk assistants use front desk coverage:
  • Provide front desk coverage between the hours of 8am to 2am daily in one or more residence hall.
  • Provide front desk coverage daily in a residence hall.

5. Administrative Tasks

Here's how desk assistants use administrative tasks:
  • Performed secretarial and administrative tasks including scanning documents, sorting and distributing mail, verifying insurance, and scheduling appointments
  • Performed clerical responsibilities including reception work, filing, and general administrative tasks for the athletic office.

6. Emergency Situations

Here's how desk assistants use emergency situations:
  • Provided customer service for 935 residents, monitored doors for security purposes, and worked with emergency personnel during emergency situations.
  • Monitored incoming students, responded to emergency situations, and provided security for the dormitory residents.

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7. Resident Assistants

Here's how desk assistants use resident assistants:
  • Collaborated with security personnel and resident assistants regularly to maintain a safe, secure environment.
  • Communicated resident and hopeful resident requests and concerns to pro-staff and resident assistants.

8. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how desk assistants use scheduling appointments:
  • Worked directly with the hall directors, assisting with calls, scheduling appointments and taking messages.
  • Performed clerical duties including answering telephones, filing, and scheduling appointments.

9. Library Materials

Here's how desk assistants use library materials:
  • Shelved paperback fiction, romance and mystery collection and other library materials according to the Dewey classification system.
  • Assisted students and faculty with reserved library materials.

10. IDS

An IDS (intrusion detection system) stands for a software application or device that monitors a network to identify policy violations or malicious activities.

Here's how desk assistants use ids:
  • Screened and logged in visitors and collected and distributed IDs of guests signing in and out of the residence hall
  • Monitored and scanned around 150 IDs that registered as green and valid to make sure residents lived in dorm.

11. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how desk assistants use incident reports:
  • Completed and filed incident reports with appropriate personnel.
  • Maintained open lines of communication with direct supervisor and staff through incident reports, and other appropriate paperwork.

12. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how desk assistants use telephone calls:
  • Log in visitors, receive and document telephone calls, and monitor phone usage in the lobby.
  • Answered and directed all telephone calls received at the front desk.

13. Excellent Guest

Here's how desk assistants use excellent guest:
  • Resolve or refer to management all guest concerns, complaints or suggestions in a continuous effort to provide excellent guest service.
  • Checked guests in and out of hotel; troubleshoot and solve reservation and other guest problems; maintained excellent guest relations.

14. PowerPoint

Here's how desk assistants use powerpoint:
  • Conducted daily administrative duties, including filing, Microsoft Word, PowerPoint, and Excel.
  • Conduct research, prepare presentations in PowerPoint and format grants and other documents in Word.

15. Word Processing

Here's how desk assistants use word processing:
  • Utilized office appliances such as photocopier, printers and computers for word processing, spreadsheet creation, etc.
  • Performed clerical actions; such as answering phones, sorting mail, filing, word processing and photocopying.
top-skills

What skills help Desk Assistants find jobs?

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List of desk assistant skills to add to your resume

Desk assistant skills

The most important skills for a desk assistant resume and required skills for a desk assistant to have include:

  • Customer Service
  • Residential Life
  • Phone Calls
  • Front Desk Coverage
  • Administrative Tasks
  • Emergency Situations
  • Resident Assistants
  • Scheduling Appointments
  • Library Materials
  • IDS
  • Incident Reports
  • Telephone Calls
  • Excellent Guest
  • PowerPoint
  • Word Processing
  • Security Cameras
  • Direct Calls
  • News Stories
  • FERPA
  • Greeting Visitors
  • Lock Outs
  • Computer System
  • Desk Operations
  • Student Housing
  • Circulation Desk
  • Quality Customer Service
  • Library Patrons
  • Newsgathering
  • Maintenance Issues

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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