Top Desk Attendant Skills

Below we've compiled a list of the most important skills for a Desk Attendant. We ranked the top skills based on the percentage of Desk Attendant resumes they appeared on. For example, 21.0% of Desk Attendant resumes contained Customer Service as a skill. Let's find out what skills a Desk Attendant actually needs in order to be successful in the workplace.

The six most common skills found on Desk Attendant resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Desk Attendant jobs:
  • Communicated with visitors and answer questions from on campus residents pertaining to daily activities to provide excellent customer service
  • Provided outstanding Customer Service Directed the community with the most up-to-date information regarding Salisbury University.
  • Provided customer service to residents, complete administrative duties, and managed security-related tasks.
  • Reported customer service related issues to the appropriate property management staff as necessary.
  • Controlled entrance into the facility, handled communications and provided customer service.
  • Provide customer service, schedule client appointments and maintain a professional studio environment
  • Provided customer service, information regarding memberships, and management of equipment rental
  • Provide exemplary customer service in accordance with MAC/Sparrow Health System behavioral expectations.
  • Provided customer service and policy enforcement for the Campus Recreation Center.
  • Provided satisfactory experience to residents by providing quality customer service.
  • Facilitated boating operations, social media maintenance, and customer service
  • Provide information and customer service to individuals in the student center
  • Created a welcoming environment through responsive and respectful customer service.
  • Greeted guests and residents and provided unsurpassed customer service.
  • Developed customer service skills when dealing with unsatisfied customers.
  • Provided superior customer service, including handling displeased members.
  • Manage telephones to improve customer service and responsiveness.
  • Honed customer service, organization and communication skills.
  • Provided customer service and problem solved when necessary.
  • Provided guest/customer service and basic facility maintenance.

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2. Ensure Safety

high Demand
Here's how Ensure Safety is used in Desk Attendant jobs:
  • Monitor students and guests entering residence hall to ensure safety and security of residents
  • Helped ensure safety of the campus by making sure guests signed in and out upon entering the residence hall.
  • Assisted students with checking in/out equipment and communicated with other staff to ensure safety of gym members.
  • Checked student and guest ID's before they entered residential buildings to ensure safety of all residents.
  • Followed all the rules implemented by public safety and to ensure safety during emergencies.
  • Enforce College policies and regulations to ensure safety within the residence halls
  • Worked closely with Resident Assistants to ensure safety of residents.
  • Enforced facility access policies through ID verification processes using P2000 software Conducted orientations to ensure safety of fitness center users
  • Scan identification cards to authorize entrance into facility Monitored activities to ensure safety Responsible for opening and closing the facility
  • Assist patrons with all aspects of library Shelve books as necessary Perform routine head counts to ensure safety of everyone in library
  • Collaborate with Residence Life staff to ensure safety of residents Sign in guests and visitors Record maintenance problems and living disturbances
  • Scan ID cards for residents Ensure safety and security of Residence Halls Enforce Campus Policies Oversee a clean work space

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3. Residential Life

high Demand
Here's how Residential Life is used in Desk Attendant jobs:
  • Reported to Residential Life Coordinator Joseph Hawkins,
  • Interacted with student residents and spoke to them about events within the Housing and Residential Life system and on campus.
  • Enforced dormitory guest policies and procedures as outlined by the Office of Housing and Residential Life on LSU campus.
  • Worked closely with other residential life staff to close residence hall for renovations at end of semester.
  • Worked with MU Residential Life to alert residents to changes in policy and other university matters.
  • Enforce and acknowledge Housing & Residential Life Policies & Procedures.
  • Greeted building residents and communicated with Residential Life staff Monitored lost & found

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Desk Attendant jobs:
  • Answered phone calls to make spa reservations, received payments from customers for spa services, and stocked spa items daily.
  • Directed patrons to campus and building resources, handled and transferred incoming phone calls, checked in and accommodated Union Guestroom guests
  • Check in members, answer phone calls, make membership payments, make protein shakes, and sign up for classes.
  • Preform clerical duties including answering and directing phone calls, greeting and directing visitors, and supervising campus game room activities.
  • Managed inbound communications, including mail, email, phone calls, and social media messages and student filing system.
  • Greeted guests, instructed and facilitated deliveries, answered and transferred all phone calls to the institution, maintained security protocols
  • Answer phone calls, monitor entrance and exit of both residents and visitors, document reception and dispersal of mail
  • Answer phone calls, aiding the gym goers, and performing tasks given to me by my managers.
  • Replied to 20-50 immediate questions, phone calls, and emails in the course of a day.
  • Provided administrative duties for faculty, such as answering phone calls, copying, and filing paperwork.
  • Completed administrative and clerical duties, including receiving phone calls, answering e-mails, and general office tasks
  • Use communication skills to answer phone calls and direct people where to go if they need help.
  • Greeted members, sold and answered questions regarding memberships and classes, answered and directed phone calls.
  • Provided tours, maintained athletic facility, distributed equipment, answered and directed phone calls and patrons.
  • Answered phone calls coming into the college and directed callers to the appropriate departments.
  • Answered phone calls on a multimedia phone and directed calls to the correct person.
  • Worked in the office in the School of Business as well as answered phone calls
  • Answer phone calls and transfer them to the correct department in the college staff
  • Received phone calls, complaints, filed work orders and pass key requests.
  • Answered phone calls for administrative staff; filed and completed other office duties.

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5. Front Desk

high Demand
Here's how Front Desk is used in Desk Attendant jobs:
  • Front desk reception Responsibilities and Accomplishments.
  • Open and close the front desk, and the doors to the dormitory in the morning and at night, respectively.
  • Observed and monitored the front desk & surrounding areas for security purposes to ensure safety and well-being of residents and staff.
  • Represent the University by greeting, directing, and guiding occupants and guests of residence halls at the front desk.
  • Assist Hall Director, answer front desk phone, process work orders, assist residents, maintain appearance of lobby.
  • Swiped in patrons at front desk, gave information on program scheduling, monitored patron lockers, wiped down fitness equipment
  • Worked at front desk of library with duties including fixing printers, checking out books and helping with patron concerns
  • Returned books to the shelves and assisted patrons at the front desk with locating or checking out materials.
  • Talk and pay close attention to students and guests at a front desk overnight in student resident halls.
  • Greeted all students at the front desk, happily to educate them on what OLS center offers.
  • Answer front desk phone, take messages, and give information concerning the University and residence halls.
  • Maintained front desk tasks such as computer log-ins, quality customer service, and supervision of area.
  • Sign in and out guests at the front desk and answer calls for Housing and Residence Life.
  • Completed student morning notifications and made sure all notifications were available to students at front desk.
  • Front desk and receptionist duties, such as handling legal documents and assisting with resident concerns.
  • Averaged 12 hours per week at the Front Desk of residence halls on EKU's campus.
  • Answered the phone at the front desk and responded to current and prospective guests' needs.
  • Maintain surveillance of property by monitoring all cameras that are on display at front desk.
  • Managed front desk by checking members in and giving tours of the facility when needed.
  • Provide direct front desk library assistance to Brandeis students, faculty, staff and guests.

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6. Membership Sales

high Demand
Here's how Membership Sales is used in Desk Attendant jobs:
  • Handled membership sales and scholarships, as well as additional sales.
  • Performed clerical and administrative tasks such as membership sales, program registrations, daily deposit reconciliation, and filing/archiving records.
  • Promoted membership sales when necessary.
  • Greet all guests entering and leaving with a pleasant demeanor -Drive membership sales and over see cash and POS system management
  • Conducted membership sales via website joins and in-gym sign ups.
  • Counseled new members for membership sales & membership retention.

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7. Library Materials

high Demand
Here's how Library Materials is used in Desk Attendant jobs:
  • Managed library environment by answering phone calls, organizing library materials, and directing patrons.
  • Assisted library patrons in locating and borrowing library materials.
  • Performed procedures related to incoming and outgoing library materials.
  • Handle public queries regarding medical library materials
  • Charged and discharged library materials.
  • Educated students and staff in the circulation of library materials and the use of online database resources.
  • Located library materials for patrons, including books, periodicals, tape cassettes, and pictures.
  • Assisted patrons with checking in and out library materials using Horizon computer program.
  • Charged and discharged library materials including books, laptops and headsets.
  • Coached new student workers; provided assistance in processing library materials.
  • Oversee library, shelve library materials, and assist library patrons
  • Helped students and faculty locate library materials and checked out.
  • Check in and out library materials.
  • Perform customer service duties pertaining to use of library materials and technologies Circulation of library's collection and inter-library loan materials
  • Assisted patrons in checking out library materials -Used the Library of Congress Classification System to shelve returned materials
  • Discharge library materials using Sagebrush Infocentre.
  • Processed incoming and outgoing library materials Organized and shelved books, journals, magazines Edited electronic information regarding patrons and library inventory
  • Regulated library materials through Millennium Integrated Library System and Illiad Resource sharing software programs.
  • Helped patrons find library materials Answered patrons questions about the library Took payment for fines and printings

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8. Staff Members

high Demand
Here's how Staff Members is used in Desk Attendant jobs:
  • Monitored five staff members' availability to ensure callers and walk-in customers were directed to appropriate and available personnel.
  • Supported staff members with explaining policy to guests and residents to ensure dissemination of accurate and up to date information.
  • Worked closely with students who come to the RES and Housing Offices as well as the RES professional staff members.
  • Assist patrons with the use and location of items by directing and transferring them to the appropriate staff members.
  • Guided students or residents to the proper resident Staff Members or the resident Hall Director.
  • Communicated issues and concerns of students effectively with all staff members as they occurred.
  • Assisted students with lock-outs and responsible for aiding other staff members during emergency situations.
  • Interacted with other staff members to resolve any issues and answer questions as needed.
  • Answered incoming calls, directing them to residents and university staff members.
  • Worked with staff members to create the best possible environment for patrons.
  • Work efficiently and properly to implement the directions of staff members.
  • Maintain contact with administrative staff members concerning changes in scheduling.
  • Distributed mail and packages to residents and staff members.
  • Interact and work with professional staff members and guests.
  • Refer questions to correct staff members and offices.
  • Provided information and assistance to campus guests, students, and staff Solved problems for events and coordinated with appropriate staff members
  • Handled phone calls in a professional manner which included taking messages and forwarding calls to proper staff members.
  • Greet and aid all staff members Check in guests into database Organize mail for all the staff members in the building
  • Answer incoming phone calls Liaison between students and staff members Provided Customer Service to students First person of contact

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9. IDS

high Demand
Here's how IDS is used in Desk Attendant jobs:
  • Confirmed identification of students who misplaced IDs and cited violation.
  • Aided 15 to 20 students each shift * Provided students with any information needed and security * Replaced lost keys and IDs
  • Monitor the front desk and surrounding area, check IDs, sign in/out guests and equipment, and answer phones.
  • Check IDs, write guest passes, and allow only residents of the dorm into the building.
  • Greeted Gym patrons, verified IDs and aided eligible patrons in signing up for gym membership.
  • Greeted hall residents and visitors, checked residents' IDs, and monitored residence hall activities.
  • Maintained Residence Hall security of 650+ students by checking IDs & checking in guests.
  • Check students' IDs to ensure that only Drew students enter dorms after 9pm.
  • Enforce security by means of reporting incidents, checking IDs, and logging visitors.
  • Checked IDs, signed in/out guests and equipment, and answered phone calls.
  • Maintained a safe and friendly environment while checking student IDs in the residence halls
  • Maintained friendly residence hall environment while checking IDs of the students entering the building
  • Checked the IDs of the students entering the residence hall to ensure safety.
  • Greet customers, swipe student IDs, clean fitness equipment, and re-rack weights
  • Answered phone, sold pool passes and merchandise, checked IDs for entrance
  • Checked student's IDs, Monitored Facilities and guest, Cleaning.
  • Scanned student IDs of residents & maintained accurate guest records.
  • Facilitated students in finding study aids and research resources.
  • Assisted in various youth programs for kids and adolescents.
  • Help organize kids' functions for 20-100 kids.

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10. Data Entry

high Demand
Here's how Data Entry is used in Desk Attendant jobs:
  • Coordinated data entry and member transaction services.
  • Provide light clerical support including typing, filing, mailing projects, and data entry.
  • Processed loan materials, handled data entry, cataloging and filing
  • Performed record keeping and data entry tasks.
  • Completed statistical data entry for attendance demographics daily; processed and renewed memberships using Microsoft excel and Microsoft word.
  • Edited monthly newsletter; assisted administrative assistant with new membership applications and data entry.

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11. Information Desk

high Demand
Here's how Information Desk is used in Desk Attendant jobs:
  • Answered the information desk phone to give guest accurate information on events and schedules for the Lee Center.
  • Staff of a campus-wide information desk, sold computer software, photocopies, faxes and other miscellaneous items.
  • Served as Registration & Information Desk Attendant, assisted C-Level Executives at registration and information desk.
  • Provided high quality customer service as a bellman, valet, and information desk attendant.
  • Manned the Tour Information Desk, provided customer service and information to guests.
  • Served as initial contact for visitors at the Information Desk in Cotter Union.
  • Assist patrons with questions at the information desk and over the phone.
  • Assisted in the delivering of Information Desk & Bronco Card services.
  • Maintain information desk, answering any questions in the student center.
  • Review daily events calendars and material at the Information Desk.
  • Answered phones at the Information Desk of Vaughn Center.
  • Like the Information Desk, I attend to the patrons needs as they approach me.
  • Worked at both the circulation and information desk; Helped patrons with many of the libraries features and amenities;
  • Manned the information desk, responsible for checking people in and relaying relevant information Basic clerical work for the center

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12. Safe Environment

high Demand
Here's how Safe Environment is used in Desk Attendant jobs:
  • Provide customer service to guest * Assist with building security to maintain a safe environment * Provide clerical support to Lobby Manager
  • Swiped in residents, maintained visitor logs, customer service, and maintained a safe environment inside the dorms
  • Manage and authorize guest entering and exiting Residence Halls ensuring a safe environment for all students.
  • Monitored front entrance to ensure a safe environment at the student's dorm.
  • Oversee the desk operations ensuring a safe environment at the Residence Halls.
  • Assisted patrons, provided a safe environment, cleaned equipment, enforced rules
  • Provided a safe environment to gym members.
  • Prepared meals and maintained a safe environment.
  • Maintain a safe environment for families.
  • Interacted with students on a nightly basis Worked with Residential Assistants to keep the dorms a safe environment
  • Maintained a safe environment for all patrons of the Baierl Fitness Center.
  • Created a welcoming, safe environment for students living in Ashton Hall

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13. Office Supplies

high Demand
Here's how Office Supplies is used in Desk Attendant jobs:
  • Managed inventory of office supplies and recreational equipment for use by dormitory residents.
  • Managed the inventory for our office supplies.
  • Operate office equipment and manage office supplies.
  • Identified delay problems in office supplies delivery and took measures to ensure time-efficiency.
  • Performed weekly inventory and maintained office supplies.
  • Order printing and office supplies for lab

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14. New Members

high Demand
Here's how New Members is used in Desk Attendant jobs:
  • Processed new memberships and performed additional administrated duties.
  • Create new memberships * Customer Service * Put away fitness equipment * Setup equipment for events * Clean fitness area
  • Set new members up with routines and showed them how to properly use the equipment within the facility.
  • Served as the main liaison between customers and management team Set up and explained new membership contracts.
  • Acted as initial fitness contact via telephone with new members and matched programs to desired goals.
  • Answer phones* Sign-up new members* Make fliers, copies and other general office duties
  • Checked members in, sold new memberships and cleaning activities.
  • Coordinated events to attain new members.
  • Greet guests/members and ensure proper entry into aquatic facilities Handle any inquiries concerning new membership and membership renewal
  • Enrolled new members, processed cancellations, and operated multi-line phone system.
  • Set up new memberships with Datatrax software.
  • Increased customer loyalty and retention.Received and processed customer payments.Explained and demonstrated gym facilities to potential new members.
  • Greet persons entering establishment and check membership cards Collect payments and renew memberships Operate telephone to answer and forward calls
  • Answer calls * Completing paperwork to establish new members * Customer service
  • Handled cash transactions and phones *Greeted customers and signed up new members *Kept customer accounts up to date *Maintained a clean environment

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15. Patron Accounts

average Demand
Here's how Patron Accounts is used in Desk Attendant jobs:
  • Reviewed, updated and maintained confidentiality of patron accounts and records using library databases and software.
  • Used computer database to check out, return, and keep track of patron accounts.
  • Provided customer service to students and faculty, handled patron accounts, and assisted with research.
  • Checked out, discharged, and renewed materials to patron accounts using library software.
  • Managed queries on billing, fees, and fines of patron accounts.
  • Monitored patron accounts and resource availability using Workflows Library Automation Software.

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16. Sort

average Demand
Here's how Sort is used in Desk Attendant jobs:
  • Sorted and distributed incoming mail accordingly.
  • Sorted mail, filing, organized materials, worked on machines, helped students find materials, and customer service.
  • Acted as lead desk attendant; responsible for maintaining, sorting, and organizing files and records and training new hires
  • Performed variety of tasks, including preparing routine correspondence, sorting and filing of records, documents, and mail.
  • Answered office telephone, made copies, filed papers, sorted mail and scheduled appointments for Hall Director.
  • Created reservations, answered phones and questions for guests, organized documents used for activities offered at the resort
  • Compiled records and sorted and shelved an assortment of over 300,000 books in an approximately 76,656 sq.
  • Assisted with overall front desk management; organizing desk materials, and assortment of mail and packages.
  • Delivered student and department mail, sorted student and department packages and assisted students with any questions.
  • Collect office mail and inter-office mail and sort them out for disbursement to the correct offices.
  • Distributed and sorted mail for over 60 residents, organized inventory, and answered desk calls.
  • Trained to rent out equipment, answer telephone, sort mail/packages, and count inventory.
  • Sorted batch and flat mail to individual mailboxes and notified residents of packages received.
  • Sorted packages and grouped them into different categories for easy dispatch and safe handling.
  • Processed mail (sorting, distribution, and forwarding) for approximately 500 residents.
  • Processed, sorted and shelved library materials and help to provide circulation services to patrons
  • Sorted incoming and outgoing mail, memos, and announcements for students and staff.
  • Informed customers including YMCA members and resort guests on activities and facilities offered.
  • Sorted mail and completed all duties that were asked to be done.
  • Received, sorted and distributed mail for residents of the dorm.

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17. Circulation Desk

average Demand
Here's how Circulation Desk is used in Desk Attendant jobs:
  • Work at the circulation desk to help answer any questions about the location of books, and general library issues.
  • Maintained a clean area around the Circulation desk.
  • Train new student workers regarding circulation desk policies.
  • Collaborated with other circulation desk attendants to create an efficient workenvironment through a team-based mentality.
  • Shelved and updated books and resources Assisted students in locating books and maintained the circulation desk
  • Assisted students at Circulation Desk Shelved resources (Dewey decimal & Library of Congress)

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18. Telephone Calls

average Demand
Here's how Telephone Calls is used in Desk Attendant jobs:
  • Received and screened all incoming correspondence, telephone calls, and visitors.
  • Answered telephone calls in a professional, welcoming manner.
  • Received telephone calls and processed inquiries from residents.
  • Provided campus directions, answered telephone calls and general questions Handled all ticket sales, managed game room equipment
  • Major Skills Responded and redirected telephone calls for offices in the building.
  • Handle telephone calls and direct them to the right recipient.
  • Answer telephone calls to take messages Provide directions throughout the building Professionally handling all sensitive and confidential information
  • Respond to room telephone calls and voicemails in a timely manner.

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19. Powerpoint

average Demand
Here's how Powerpoint is used in Desk Attendant jobs:
  • Served as Sales Associate by use of a variety of Administrative Equipment such as Microsoft Word, Excel and PowerPoint.
  • Utilized proficient computer operations such as Word, Excel, PowerPoint, and Excel.
  • Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Trained new hires on policies and procedures COMPUTER SKILLS Proficient in Microsoft Word, Excel, and Powerpoint.
  • Prepared documents and PowerPoint presentations and disseminated information.
  • Created presentations using Microsoft PowerPoint.

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20. Administrative Tasks

average Demand
Here's how Administrative Tasks is used in Desk Attendant jobs:
  • Conducted daily administrative tasks including answering phones, organizing desk space, interacting professionally with University officials, etc.
  • Answered telephone and assisted Residence Hall Director with general office administrative tasks.
  • Gained professional experience in customer service and administrative tasks.
  • Performed various administrative tasks as assigned
  • Maintained positive attitude and provided customer service to patrons while completing all administrative tasks on time: worked 15-20 hours per week
  • Handled administrative tasks such as updating Excel spreadsheets and copying and greeted personnel who came into the office
  • Offered desk reception and performed a range administrative tasks for campus residence halls.
  • Completed administrative tasks such as pass issuance and entry violation logging.
  • Involved in computer work and other administrative tasks, as assigned.
  • Perform various administrative tasks as assigned by the professional staff.
  • Completed administrative tasks for a professional staff of 3.
  • Aided team with administrative tasks across all departments.
  • Advise students of appropriate protocols and University resources unique to specific needs Complete administrative tasks as assigned
  • Managed the front desk Assisted craft center patrons Completed administrative tasks Maintained craft studios

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21. Fitness Assessments

average Demand
Here's how Fitness Assessments is used in Desk Attendant jobs:
  • Conduct fitness assessments on undergraduate students.
  • Performed fitness assessments and lead clients through prescribed exercise plans.
  • Performed full fitness assessments for clients Wrote exercise prescriptions and fulfilled training sessions with several clients

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22. POS

average Demand
Here's how POS is used in Desk Attendant jobs:
  • Ensured that each member received a positive customer service experience by adhering to policies and procedures for facility usage
  • Position required ability of clear and concise communication, computer functionality with a team and service mentality.
  • Committed to promoting security, professionalism and academic excellence in a positive and protected residential environment.
  • Demonstrated a positive and cheerful demeanor and developed effective and professional relationships with co-workers and customers
  • Designed advertisements for German events on campus Answered telephones and composed interdepartmental e-mails and memos
  • Assist students and faculty in selecting and reserving resource materials for educational purposes.
  • Recognized for my strong leadership and ability to promote a positive working environment.
  • Generated positive increase in replacement of student identification cards per week.
  • Developed positive and effective communication skills with residents and visitors.
  • Provide as needed member/customer assistance and deliver positive experience.
  • Maintained a positive demeanor while communicating with guests.
  • Generated positive experiences and resolved customer complaints.
  • Greeted individuals with a positive attitude.
  • Maintained a positive mental attitude.
  • Build positive relationships with department clients, ensuring client retention and receiving favorable reviews from groups both on and off campus.
  • Fill in position, check customers in and out, sell additional product, answer phones, assist customers, light housecleaning
  • Endeavored the opportunity to contribute the best customer service possible to all clients debating the option to join our health club.
  • Prepared and lead monthly team meetings, made staff schedules, oversaw desk attendants, and handled weekly deposits.
  • Collaborated with customers to create a positive environment to promote success at reaching sales, wellness and fitness goals.
  • Job description: Answer any and all questions posed by patrons on music, art/history, dance, etc.

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23. Computer System

average Demand
Here's how Computer System is used in Desk Attendant jobs:
  • Managed patron information on confidential computer system.
  • Rent out lanes and shoes, maintain the lanes and computer systems, and provide a unique and special family experience.
  • Answered phones when coworkers called in sick, documented the reason for calling in sick and logged information into computer system.
  • Completed contract forms, prepared change of address records, or issued service discontinuance orders, using propriety computer system.
  • Consolidated the monthly statements of accounts by gathering receipts of expenditures using the BIS computer system.
  • Maintain an expansive knowledge of the computer systems used by Canyon Ranch.
  • Worked with a computer system to place and update food orders.
  • Operate computer system for membership sign-up, class and program registrations.
  • Checked equipment into and out of the computer system.
  • Check books in and out using library computer system.
  • Answered phones and entered data into the computer systems.
  • Maintained a safe and welcoming residence hall for students, checkedguests into computer system, logged packages, and distributed mail.
  • Learned basic knowledge of computer system Phorest.
  • Maneged phone and recieved take out orders, Utilized Chile's computer system.
  • Educated members about fitness equipment Managed Klas computer system Successfully monitored facility
  • Assisted librarians Assisted law students with finding resources Shelved books Checked out books on computer system

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24. Emergency Situations

average Demand
Here's how Emergency Situations is used in Desk Attendant jobs:
  • Assist members in emergency situations and conduct evacuations and lead emergency crisis situation procedures.
  • Ensured dormitory resident safety and respond to emergency situations.
  • Monitored emergency equipment and responded to hall emergency situations.
  • Responded to emergency situations such as building evacuations.
  • Handled emergency situations and made appropriate referrals.
  • Assist students during emergency situations.
  • Maintained the security of the residential hall by being the first to respond to emergency situations.
  • Served as a first respondent to crisis or emergency situations in the residence halls.
  • Monitor the residents entering and exiting the building to ensure a safe living environment Handle emergency situations and keep accurate visitation records
  • Ensured and maintained safety and security in residence halls by coordinating entry into each building -Working with Campus Police in emergency situations
  • Managed phone activity as well as walk-in traffic Handled emergency situations as presented

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25. Gym Equipment

average Demand
Here's how Gym Equipment is used in Desk Attendant jobs:
  • Rented out various gym equipment and help organize and run various athletic and non athletic events within the building.
  • Regulated facility and gym equipment with little to no supervision.
  • Stock fitness area with proper supplies/gym equipment.
  • Maintained gym equipment during operating hours Arranged reservations for gym facilities
  • Greet and provide information about available services Manage and organize gym equipment for up to 300 people per day
  • Assist guests with any issues or questions Clean and organize gym equipment Close gym at the end of the night
  • Greet and signed in guests Clean and maintain gym equipment Edit and analyze payroll paperwork Train new employees

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26. General Questions

average Demand
Here's how General Questions is used in Desk Attendant jobs:
  • Counter attendant position greets guests as they enter bowling center, assign bowling lane, answer phone calls and general questions.
  • Assisted patrons, received new periodicals by labeling, putting in a spreadsheet, and organizing, and answered general questions
  • Job Title: Desk Attendant Duties: Assist others with computer related problems and answer general questions.
  • Served as a resource to answer general questions related to University events and services.
  • Answered general questions about the shuttle service and the campus.
  • Help students and visitors with general questions about the campus.
  • Assisted students' with general questions
  • assist students and guests with general questions regarding the University, manage money transactions

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27. Guest Satisfaction

average Demand
Here's how Guest Satisfaction is used in Desk Attendant jobs:
  • Provide exceptional customer service and promote guest satisfaction using good communication skills to secure steady repeat business.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Resolve any issues pertaining to guest satisfaction and/or hotel operations.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Selected as Guest Experience Champion to monitor HeartBeat Surveys to ensure overall guest satisfactions.
  • Ensured laundry inventory was at acceptable levels to ensure guest satisfaction.

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28. General Information

average Demand
Here's how General Information is used in Desk Attendant jobs:
  • Provided general information and direction and ensures accuracy of data or information.
  • Greeted and welcomed residents and guests, answered telephones, took messages, and provided general information.
  • Provided general information about campus events and class locations; managed lost and found.
  • Answered questions regarding book searches, library policies, and general information.
  • Performed reception duties and general information Organized daily schedule for student coworkers
  • Directed guests of the University by providing customer service and general information Controlled main switchboard of Saint John's University
  • Provided travel, on and off campus event and general information to students and visitors of Goucher College.
  • Monitor guest/KAC member access to the facility Maintain Fitness Center and its equipment Provide general information and answer questions about the facility

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29. Resident Director

average Demand
Here's how Resident Director is used in Desk Attendant jobs:
  • Assisted Resident Directors, Assistant Resident Directors, Resident Assistants and Residents living and working in university housing.
  • Reported all escalating issues to Resident Assistants and Resident Director as appropriate.
  • Informed residents about administrative issues directly through correspondence with the Resident Director.
  • Communicate with residents, guests, Resident Assistants and Resident Director to ensure that Residence Life policies are being followed.
  • Reported suspicious activities that we thought shouldn t be happening to the Resident Director or Resident Assistant on duty.
  • Handled, documents and reported all emergencies, illnesses, crisis situations and policy violations to resident director.
  • Assisted Resident Director in facilitating development of campus residents though workshops, meetings, and programs.
  • Communicated with residents, Resident Assistant's, Resident Director's, and University Police.
  • Answer phone when Resident Directors called to add or remove students from restriction lists.
  • Called Resident Assistants, Resident Directors, or other authorities in cases of emergency.
  • Communicate with Resident Directors and Assistants to update them on status of building.
  • Monitored student and guest access Worked with Resident Assistants, Resident Directors and Public Safety
  • Checked resident status of students and guests Identified trespassers and informed Resident Director Entered resident information into Excel spreadsheet
  • Inform an Resident Director or an Resident Assistant in the event of an emergency or incident.

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30. Positive Attitude

low Demand
Here's how Positive Attitude is used in Desk Attendant jobs:
  • Reinforced the positive attitudes and decorum of an exemplary customer service agent.
  • Provide a positive attitude in stressful and sometimes frustrating experience.
  • Demonstrate commitment to customer service by always having a positive attitude.
  • Used a positive attitude to be friendly and approachable.
  • Greet all members and new customers with friendly, positive attitude making them feel welcome.
  • Greet customers as they arrive with a positive attitude.

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31. Necessary Paperwork

low Demand
Here's how Necessary Paperwork is used in Desk Attendant jobs:
  • Completed all necessary paperwork in a timely and accurate manner.
  • Assist with checking people into the facility and performing necessary paperwork to ensure that the membership office is up to date.
  • Completed necessary paperwork accurately and in a timely manner, attended monthly meetings to communicate & review daily procedures.

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32. Accurate Information

low Demand
Here's how Accurate Information is used in Desk Attendant jobs:
  • Provided accurate information about all aspects of Boise State University.
  • Provided patrons with accurate information and friendly service.
  • Answer telephones while providing accurate information.
  • Provided accurate information to questions, both from telephone requests and visitors regarding North Central State College's programs and services.
  • Provide accurate information as requested by customer in person and over the phone pertaining to the Student Center and the University.
  • Create and maintain forms, files, or records for accurate information of the hall desk.
  • Provide accurate information as requested by customers or students at the desk or over the phone.
  • Cashier, Assist bowlers with accurate information regarding to their leagues and bowling.
  • Provided accurate information and assistance to visitors, students and callers.
  • Displayed excellent customer service skills with answering telephones and providing accurate information Assisted with event planning.
  • Provided clients with guidance and accurate information reguarding procedures at the spa, both in house and via telephone.

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33. Equipment Rentals

low Demand
Here's how Equipment Rentals is used in Desk Attendant jobs:
  • Maintained records for building security, organized and managed equipment rentals, and fielded questions from students, parents, and staff
  • Direct students and staff in and out of the building as well as aiding them in equipment rentals.
  • Maintained the organization of the service desk, equipment rentals, and the bike shop.
  • Assisted with questions, directions, ticket sales, equipment rentals, event setup.
  • Answered phones, made machine and court reservations, and managed equipment rentals.
  • Assist dormitory residents and visitors with all immediate needs, including room lock outs and equipment rentals Receive and route incoming calls

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34. Ticket Sales

low Demand
Here's how Ticket Sales is used in Desk Attendant jobs:
  • Maintained ticket sales and campus calendar information.
  • Prepared facilities at various locations for events by setting up furniture and audio/visual equipment, ticket sales and cash management.
  • Record ticket sales in electronic Microsoft Excel spreadsheet.
  • Handle ticket sales and money transactions for CENtix Box Office.
  • Trained flowrider ticket salesperson and trained Flowrider guard.

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35. Appropriate Person

low Demand
Here's how Appropriate Person is used in Desk Attendant jobs:
  • Answered incoming telephones calls, determined purpose of calls, and forwarded calls to appropriate personnel or department.
  • Direct all guest to the appropriate personnel and resolved any issues before they escalated.
  • Provided technical, professional, and appropriate personal support to students.
  • Answer phone calls and direct them to the appropriate person/department.
  • Communicated community desk concerns or problems in a timely manner to appropriate personnel.
  • Answered telephone calls and directed callers to the appropriate personnel.

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36. CPR

low Demand
Here's how CPR is used in Desk Attendant jobs:
  • Trained to handle emergencies in the facility and became CPR, AED and First Aid certified.
  • Practice of CPR and First Aid knowledge.
  • Job description Provide CPR if needed.
  • Required to be CPR certified.
  • Completed training in CPR, first aid and water safety Perform general facility operations support functions, and provide excellent customer service
  • Assist in scheduling trainings with the American RedCross for CPR, AED and first aid.
  • Trained as responder in emergency situations; Red Cross 1st Aid, CPR.
  • Cleaned and sanitized exercise equipment Ensured the safety of all patrons using the facility while providing positive customer service skills CPR Certified

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37. Professional Staff

low Demand
Here's how Professional Staff is used in Desk Attendant jobs:
  • Assist customers in sign up for sports teams and classes * Greet customers and students * Assist professional staff
  • Provide assistance to the students, as well as the professional staff member's.
  • Provided excellent service and assistance to the students, professional staff and visitors.
  • Documented Problems to be interpreted and solved by professional staff member.
  • Provide assistance to Student Managers and Professional Staff.
  • Provided administrative assistance to professional staff Enforced facility policies and procedures Informed members about current events and programs at the facility

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38. Security Cameras

low Demand
Here's how Security Cameras is used in Desk Attendant jobs:
  • Monitored security cameras and responded appropriately.
  • Access the doors, monitor the perimeter, monitor the security cameras, upkeep on cleaning, odd-end jobs for residents
  • Maintained a log book, scanned security cameras and worked in information booth.
  • Monitored Security cameras Created daily logs of visitors, incident reports, etc.
  • Monitor security cameras and entrance into the dormitories Answer and relay phone calls General customer service
  • Monitor security cameras and did perimeter checks and report any issues

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39. Special Events

low Demand
Here's how Special Events is used in Desk Attendant jobs:
  • Provided appropriate equipment for special events.
  • Managed the sale of tickets to: concerts and special events, fitness classes, and guest lectures.
  • Maintain a basic knowledge of activities, programs, and special events and communicate information to clients accurately.
  • Set up events for all organization meetings and special events in the center of campus
  • Keep data record of guest payments for lodging reservations and special events.
  • Helped organize and execute special events within the University Center.
  • Set up for orientations and special events.
  • Greet everyone who comes in the front door Collect membership, special events payments.
  • Provided excellent customer service Setup stations for birthday parties, special events Took food orders Changed tickets in machines Performed general cleanup

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40. Greeting Guests

low Demand
Here's how Greeting Guests is used in Desk Attendant jobs:
  • Provided excellent customer service by greeting guests as they walk into the building.
  • Monitored students, cleaned equipment, weights inventory -Practiced customer service skills, greeting guests, working with exercise equipment
  • Answer phones, field questions regarding general policies and membership, and greeting guests.
  • Answered incoming phone calls while greeting guests as they came in.
  • Multitasked by answering phones, greeting guests, and satisfying personal requests of members and guests.
  • Work Study Program Greeting Guests Sign in Guests Scheduling Answering Phones Maintenance Stock Sales

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41. Community Outreach

low Demand
Here's how Community Outreach is used in Desk Attendant jobs:
  • Center for Community Outreach (CCO) Involve in various volunteer projects around Lexington.

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42. Weight Training

low Demand
Here's how Weight Training is used in Desk Attendant jobs:
  • Monitored correct and safe weight training technique.

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43. Fuel Desk

low Demand
Here's how Fuel Desk is used in Desk Attendant jobs:
  • Manage the fuel desk and instruct employees on new tasks that need attention.

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44. Sports Equipment

low Demand
Here's how Sports Equipment is used in Desk Attendant jobs:
  • Dispensed sports equipment to university facility patrons while answering questions from customers regarding facility operations and pricing and descriptions of products.
  • Set up appointments, check-out cleaning supplies/sports equipment and assist with Movie Rental program.
  • Set up appointments, check-out cleaning supplies/sports equipment and perform other duties as assigned.
  • Involved in taking down and putting up sports equipment.
  • Conduct rental of various sports equipment.
  • Rented out sports equipment to students.
  • Sell guest passes and sports equipment.
  • Manage distribution of sports equipment to approximately 200 CMU community members weekly Manage financial transactions between customers and athletics department

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45. Direct Calls

low Demand
Here's how Direct Calls is used in Desk Attendant jobs:
  • Answer phone calls and direct calls to the proper people for questions to be answered.
  • Answer multiple telephones, direct calls, and take messages.
  • Answer telephones, direct calls and take messages Sell tickets to customers Assist customers by providing information
  • Answer and direct calls to appropriate extensions, greet visitors, manage event registration list and supervise the computer center.
  • Answer telephone and direct calls to proper staff, including crisis calls.
  • Direct calls from member inquires to appropriate individuals in the sales department.

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46. Daily Operations

low Demand
Here's how Daily Operations is used in Desk Attendant jobs:
  • Organized daily operations of front desk Communicated with co-workers about shift availability
  • Provided customer service, assisted staff with daily operations of facility.
  • Manage or oversee the daily operations of a fitness and recreation facilities, ensuring safe and clean facilities and equipment.
  • Maintained knowledge regarding daily operations procedures as well as health and safety rules and regulations.
  • Led daily operations of mail and paperwork for a 180 student dorm.
  • Maintained smooth and consistent daily operations of the Welcome Desk.
  • Manage the daily operations of the front service desk.
  • Create forms and logs for daily operations.
  • Oversee the daily operations of the Pace Residence Halls Mailroom, including sorting and distributing mail.
  • Assisted with the daily operations Overall oversight and supervision Interacted with students, faculty, and visitors

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47. Confidential Information

low Demand
Here's how Confidential Information is used in Desk Attendant jobs:
  • Maintained confidential information such as personal information, medical records, and finances.
  • Maintained security and organization of keys and files containing confidential information.
  • Assisted in distributing confidential information regarding students to necessary members.
  • Preformed secretarial duties, event coordination, and working with confidential information in the residence halls.
  • Handle confidential information and answer inquiries from prospective/incoming parents and students
  • Distributed mail and handled confidential information.

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48. Desk Operations

low Demand
Here's how Desk Operations is used in Desk Attendant jobs:
  • Managed desk operations to ensure efficiency and productivity in our department.
  • Organized and managed reception desk operations.
  • Assist the Residence Hall Director and the Assistant Hall Director in the implementation and operation of the desk operations.
  • Assist the RHD/AHD and SOSC in the implementation and operation of the desk operations.
  • Monitored desk operations through web-based information system.
  • Managed Hill Community desk operations.

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49. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Desk Attendant jobs:
  • Account for money, make change and process credit card transactions.
  • Performed and recorded cash and credit card transactions accurately.
  • Position required customer service skills, opening and closing of the YMCA, handling cash, check and credit card transactions.
  • Operated a cash register to process cash, check and credit card transactions.
  • Handled cash and credit card transactions.
  • Performed cash, check and credit card transactions.

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50. Suite

low Demand
Here's how Suite is used in Desk Attendant jobs:
  • Provide coverage of a residence hall/apartment/suite front desk during a specified shift.
  • Train welcome desk attendants on Kroc Suite usage.
  • report directly to the Director of the Residence hall/apartment/suite building and the Associate Director of Residence Life.

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20 Most Common Skill for a Desk Attendant

Customer Service25.9%
Ensure Safety12%
Residential Life12%
Phone Calls11.7%
Front Desk10.1%
Membership Sales4.6%
Library Materials2.3%
Staff Members2.2%

Typical Skill-Sets Required For A Desk Attendant

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
21%
21%
2
2
Ensure Safety
Ensure Safety
9.8%
9.8%
3
3
Residential Life
Residential Life
9.8%
9.8%
4
4
Phone Calls
Phone Calls
9.5%
9.5%
5
5
Front Desk
Front Desk
8.2%
8.2%
6
6
Membership Sales
Membership Sales
3.7%
3.7%
7
7
Library Materials
Library Materials
1.8%
1.8%
8
8
Staff Members
Staff Members
1.7%
1.7%
9
9
IDS
IDS
1.7%
1.7%
10
10
Data Entry
Data Entry
1.6%
1.6%
11
11
Information Desk
Information Desk
1.5%
1.5%
12
12
Safe Environment
Safe Environment
1.5%
1.5%
13
13
Office Supplies
Office Supplies
1.2%
1.2%
14
14
New Members
New Members
1.2%
1.2%
15
15
Patron Accounts
Patron Accounts
1.2%
1.2%
16
16
Sort
Sort
1.2%
1.2%
17
17
Circulation Desk
Circulation Desk
1.1%
1.1%
18
18
Telephone Calls
Telephone Calls
1.1%
1.1%
19
19
Powerpoint
Powerpoint
1.1%
1.1%
20
20
Administrative Tasks
Administrative Tasks
1.1%
1.1%
21
21
Fitness Assessments
Fitness Assessments
1.1%
1.1%
22
22
POS
POS
1%
1%
23
23
Computer System
Computer System
0.9%
0.9%
24
24
Emergency Situations
Emergency Situations
0.9%
0.9%
25
25
Gym Equipment
Gym Equipment
0.9%
0.9%
26
26
General Questions
General Questions
0.8%
0.8%
27
27
Guest Satisfaction
Guest Satisfaction
0.8%
0.8%
28
28
General Information
General Information
0.7%
0.7%
29
29
Resident Director
Resident Director
0.7%
0.7%
30
30
Positive Attitude
Positive Attitude
0.7%
0.7%
31
31
Necessary Paperwork
Necessary Paperwork
0.7%
0.7%
32
32
Accurate Information
Accurate Information
0.6%
0.6%
33
33
Equipment Rentals
Equipment Rentals
0.6%
0.6%
34
34
Ticket Sales
Ticket Sales
0.6%
0.6%
35
35
Appropriate Person
Appropriate Person
0.6%
0.6%
36
36
CPR
CPR
0.6%
0.6%
37
37
Professional Staff
Professional Staff
0.6%
0.6%
38
38
Security Cameras
Security Cameras
0.5%
0.5%
39
39
Special Events
Special Events
0.5%
0.5%
40
40
Greeting Guests
Greeting Guests
0.5%
0.5%
41
41
Community Outreach
Community Outreach
0.5%
0.5%
42
42
Weight Training
Weight Training
0.5%
0.5%
43
43
Fuel Desk
Fuel Desk
0.5%
0.5%
44
44
Sports Equipment
Sports Equipment
0.5%
0.5%
45
45
Direct Calls
Direct Calls
0.5%
0.5%
46
46
Daily Operations
Daily Operations
0.5%
0.5%
47
47
Confidential Information
Confidential Information
0.5%
0.5%
48
48
Desk Operations
Desk Operations
0.5%
0.5%
49
49
Credit Card Transactions
Credit Card Transactions
0.5%
0.5%
50
50
Suite
Suite
0.4%
0.4%

15,656 Desk Attendant Jobs

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