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Become A Desk Clerk

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Working As A Desk Clerk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,000

    Average Salary

What Does A Desk Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Average Yearly Salary
$25,000
View Detailed Salary Report
$15,000
Min 10%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$42,000
Max 90%
Best Paying Company
Trinity Health
Highest Paying City
Evesham, NJ
Highest Paying State
Alaska
Avg Experience Level
2.0 years
How much does a Desk Clerk make at top companies?
The national average salary for a Desk Clerk in the United States is $25,630 per year or $12 per hour. Those in the bottom 10 percent make under $15,000 a year, and the top 10 percent make over $42,000.

Real Desk Clerk Salaries

Job Title Company Location Start Date Salary
Resort Desk Clerks Nantucket Island Management, LLC Nantucket, MA Apr 01, 2016 $31,201
Resort Desk Clerks Nantucket Island Management, LLC Nantucket, MA Apr 01, 2015 $30,762
Desk Clerks Gurney's Inn Resort and Spa Ltd. Montauk, NY Apr 01, 2016 $30,679
Resort Desk Clerks Nantucket Island Management, LLC MA Apr 01, 2014 $29,635
Desk Clerks Gurney's Inn Resort & Spa Ltd. Montauk, NY Apr 01, 2015 $28,592
Desk Clerk Dune Management Co, Inc. NY May 01, 2015 $28,592
Desk Clerk Four Points By Sheraton Manassas, VA Apr 12, 2010 $27,486
Desk Clerk John R Lang Investments, LLC ND May 01, 2015 $26,088
Overnight Desk Clerks Wequassett Inn, LLP MA Apr 01, 2015 $25,357
Overnight Desk Clerks Wequassett Inn, LLP MA Mar 13, 2016 $24,814
Overnight Desk Clerks Wequassett Inn, LLP Chatham, MA Mar 13, 2016 $24,814
Overnight Desk Clerks Wequassett Inn, LLP MA Apr 01, 2014 $24,794
Resort Desk Clerks Nantucket Island Management, LLC MA Apr 01, 2013 $23,124
Desk Clerks Gurney's Inn Resort & Spa Ltd. NY Apr 01, 2014 $22,957
Desk Clerks Gurney's Inn Resort & Spa Ltd. NY Apr 01, 2013 $21,914
Desk Clerks St. Anthony's Monastery Association Inc. ME May 15, 2013 $21,809
Desk Clerks Hampton Jitney Inc. NY Mar 01, 2014 $21,705

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Top Skills for A Desk Clerk

  1. Customer Service
  2. Room Availability
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Utilize excellent customer service skills to answer questions and advise students and other visitors regarding dormitory information and local amenities.
  • Answer phone inquiries concerning room availability, rates, company information and surrounding area information.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Started to work on schedules for the hotel staff, worked all evening shifts and managed the front desk staff.
  • Provide customers with rooms, and accessories, ability to answer phone calls promptly and set up reservations.

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Top 10 Best States for Desk Clerks

  1. Hawaii
  2. Nevada
  3. Alaska
  4. Washington
  5. Wyoming
  6. Colorado
  7. Oregon
  8. New York
  9. Massachusetts
  10. District of Columbia
  • (36 jobs)
  • (94 jobs)
  • (19 jobs)
  • (322 jobs)
  • (19 jobs)
  • (266 jobs)
  • (135 jobs)
  • (483 jobs)
  • (239 jobs)
  • (46 jobs)

Desk Clerk Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 12,386 Desk Clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Desk Clerk Resume

View Resume Examples

Desk Clerk Demographics

Gender

Female

62.4%

Male

26.7%

Unknown

10.9%
Ethnicity

White

63.5%

Hispanic or Latino

14.3%

Black or African American

12.1%

Asian

6.7%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

64.2%

French

8.6%

Portuguese

3.0%

Arabic

2.7%

Hindi

2.4%

Chinese

2.4%

Italian

2.1%

Gujarati

1.8%

Korean

1.8%

German

1.8%

Japanese

1.8%

Mandarin

1.5%

Urdu

1.2%

Bosnian

0.9%

Russian

0.9%

Cantonese

0.9%

Czech

0.6%

Bulgarian

0.6%

Carrier

0.6%

Tagalog

0.6%
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Desk Clerk Education

Schools

Bowling Green State University

11.5%

University of Phoenix

10.8%

University of Kentucky

9.9%

Western Kentucky University

6.9%

Oklahoma State University

5.7%

University of Illinois at Urbana-Champaign

5.7%

Pennsylvania State University

5.2%

University of Iowa

4.8%

Kaplan University

4.7%

University of South Florida

4.2%

Montana State University - Bozeman

3.9%

Ashford University

3.8%

City College of San Francisco

3.4%

The Academy

3.3%

University of Illinois University Administration

3.3%

University of North Texas

2.9%

Murray State University

2.8%

Western Washington University

2.6%

Strayer University

2.5%

Troy University

2.3%
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Majors

Business

22.1%

Psychology

8.4%

Health Care Administration

7.8%

Criminal Justice

7.3%

Nursing

6.7%

Accounting

6.1%

Medical Assisting Services

5.0%

General Studies

4.9%

Communication

3.7%

Biology

3.5%

Education

3.2%

English

2.8%

Computer Science

2.7%

Liberal Arts

2.7%

Social Work

2.5%

Kinesiology

2.3%

Management

2.1%

Political Science

2.1%

Sociology

2.1%

Graphic Design

2.0%
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Degrees

Bachelors

36.1%

Other

34.1%

Associate

14.7%

Masters

5.9%

Certificate

5.5%

Diploma

2.6%

License

0.5%

Doctorate

0.5%
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Desk Clerk Videos

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