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Become A Desk Clerk

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Working As A Desk Clerk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,130

    Average Salary

What Does A Desk Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Desk Clerk jobs

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Average Length of Employment
Clerk Typist 3.6 years
Clerk Secretary 3.3 years
Order Desk Clerk 3.2 years
Clerk 2.3 years
Services Clerk 2.3 years
Office Clerk 2.2 years
Motel Desk Clerk 2.2 years
Reservation Clerk 2.1 years
Desk Operator 2.1 years
Desk Clerk 2.0 years
Front End Clerk 2.0 years
Night Auditor 1.9 years
Clerk/Assistant 1.9 years
Receptionist 1.9 years
Hotel Desk Clerk 1.8 years
Hotel Clerk 1.8 years
Front Desk Staff 1.7 years
Front Desk Clerk 1.7 years
Front Clerk 1.7 years
Desk Attendant 1.6 years
Front Desk Agent 1.6 years
Desk Receptionist 1.6 years
Desk Assistant 1.4 years
Top Employers Before
Cashier 20.1%
Internship 5.4%
Waitress 4.0%
Volunteer 3.4%
Manager 3.2%
Server 2.9%
Clerk 2.7%
Secretary 2.7%
Hostess 2.2%
Top Employers After
Cashier 13.9%
Internship 5.3%
Manager 4.4%
Server 4.0%
Waitress 2.7%
Teacher 2.5%

Desk Clerk Demographics

Gender

Female

69.8%

Male

28.5%

Unknown

1.7%
Ethnicity

White

81.0%

Hispanic or Latino

10.0%

Asian

7.0%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

59.7%

French

12.1%

Hindi

3.0%

Arabic

3.0%

Japanese

2.6%

Portuguese

2.2%

German

2.2%

Italian

1.7%

Chinese

1.7%

Gujarati

1.3%

Mandarin

1.3%

Korean

1.3%

Bosnian

1.3%

Russian

1.3%

Czech

0.9%

Bulgarian

0.9%

Tagalog

0.9%

Serbian

0.9%

Croatian

0.9%

Cantonese

0.9%
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Desk Clerk Education

Schools

University of Phoenix

10.1%

University of Kentucky

9.9%

Western Kentucky University

9.4%

University of Iowa

8.1%

Bowling Green State University

7.9%

University of Illinois at Urbana-Champaign

5.2%

Montana State University - Bozeman

4.5%

University of South Florida

4.3%

Murray State University

4.3%

Pennsylvania State University

4.3%

Liberty University

3.9%

Oklahoma State University

3.7%

Ashford University

3.7%

University of North Texas

3.6%

Kaplan University

3.6%

Troy University

3.2%

Western Washington University

2.8%

University of Mississippi

2.6%

Southern New Hampshire University

2.4%

Hinds Community College

2.4%
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Majors

Business

22.5%

Psychology

8.2%

Criminal Justice

7.7%

Health Care Administration

7.7%

Accounting

5.6%

General Studies

5.5%

Nursing

4.5%

Medical Assisting Services

4.4%

Education

3.9%

Communication

3.7%

Biology

3.2%

English

2.9%

Computer Science

2.8%

Liberal Arts

2.8%

Social Work

2.7%

Management

2.5%

Political Science

2.3%

Graphic Design

2.3%

History

2.3%

Sociology

2.3%
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Degrees

Bachelors

36.0%

Other

34.6%

Associate

14.3%

Masters

7.3%

Certificate

4.6%

Diploma

2.2%

Doctorate

0.6%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Desk Clerk Salaries

Job Title Company Location Start Date Salary
Resort Desk Clerks Nantucket Island Management, LLC Nantucket, MA Apr 01, 2016 $31,201
Resort Desk Clerks Nantucket Island Management, LLC Nantucket, MA Apr 01, 2015 $30,762
Desk Clerks Gurney's Inn Resort and Spa Ltd Montauk, NY Apr 01, 2016 $30,679
Resort Desk Clerks Nantucket Island Management, LLC MA Apr 01, 2014 $29,635
Desk Clerks Gurney's Inn Resort & Spa Ltd Montauk, NY Apr 01, 2015 $28,592
Desk Clerk Dune Management Co, Inc. NY May 01, 2015 $28,592
Desk Clerk Four Points By Sheraton Manassas, VA Apr 12, 2010 $27,486
Desk Clerk John R Lang Investments, LLC ND May 01, 2015 $26,088
Overnight Desk Clerks Wequassett Inn, LLP MA Apr 01, 2015 $25,357
Overnight Desk Clerks Wequassett Inn, LLP MA Mar 13, 2016 $24,814
Overnight Desk Clerks Wequassett Inn, LLP Chatham, MA Mar 13, 2016 $24,814
Overnight Desk Clerks Wequassett Inn, LLP MA Apr 01, 2014 $24,794
Resort Desk Clerks Nantucket Island Management, LLC MA Apr 01, 2013 $23,124
Desk Clerks Gurney's Inn Resort & Spa Ltd NY Apr 01, 2014 $22,957
Desk Clerks Gurney's Inn Resort & Spa Ltd NY Apr 01, 2013 $21,914
Desk Clerks St. Anthony's Monastery Association Inc. ME May 15, 2013 $21,809
Desk Clerks Hampton Jitney Inc. NY Mar 01, 2014 $21,705

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Top Skills for A Desk Clerk

QualityCustomerServiceTelephoneCallsFrontDeskPhoneCallsCreditCardTransactionsLaundryNightAuditDataEntryRoomAvailabilityResidenceSortMaintenanceStaffComputerSystemComputerSkillsCustomerComplaintsHotelServicesCommunicationSkillsFaxMachineTelephoneSwitchboardOfficeEquipment

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Top Desk Clerk Skills

  1. Quality Customer Service
  2. Telephone Calls
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Maintain high standard of quality customer service; utilizing sound judgment, active/empathetic listening, and customer-focused care.
  • Answer telephone calls for the organization giving routine information as well as the availability of care for the parents.
  • Front desk responsibilities included: checking the customers in and out, handling cash and authorizing credit cards.
  • Answered phone calls and replied to important emails.
  • Processed cash, check, debit, and credit card transactions.

Top Desk Clerk Employers

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Desk Clerk Videos

The Hotel - A Day in the Life at the Front Desk

Life as a Front Desk Clerk

Bert the Desk Clerk calls himself, his coworkers, his boss

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