12 Desk Clerk Resume Examples

Five Key Resume Tips For Writing A Desk Clerk Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Desk Clerk Resume templates

Zippia allows you to choose from different easy-to-use Desk Clerk templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desk Clerk resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Denise Fox
Desk Clerk
Contact Information
Indianapolis, IN
(730) 555-2576
dfox@example.com
Skills
  • Lifeguard
  • Scheduling Appointments
  • Customer Service
  • Daily Reports
  • Prospective Members
  • Learn-To-Swim
  • Lesson Plans
  • GM
  • Front Office
  • Store Fronts
 
 
Employment History
Desk Clerk2020 - Present
United Parcel Service
Indianapolis, IN
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Entered package values and destinations into ups computer systems.
Front Desk Representative2019 - 2020
Holiday Inn Express
Indianapolis, IN
  • Verified accuracy, completeness, and legibility of accounting, reservations and guest service records.
  • Handle guest check-ins and checkouts appropriately.
Swim Instructor2018 - 2019
YMCA of Greater Indianapolis
Indianapolis, IN
  • Assess & instruct students on swimming styles from the basics to technicalities in butterfly, backstroke, breaststroke, and freestyle.
  • Red Cross Certified Lifesaving and Water Safety * Red Cross Certified CPR * Taught Swim Lessons - Infants, Children & Adults
  • Acquired American Red Cross CPR and Lifeguard Certification.
Education
High School Diploma of null2018 - 2018
 
 
Amber Bennett
Desk Clerk
Contact Info
Warren, MI
(230) 555-8286
abennett@example.com
Skills
Night Audit
Staff Members
CDS
Front Office
Fax Machines
Independent Living
Personal Care
Book Drop
Direct Supervision
Circulation Department
Employment History
Desk Clerk2011 - Present
LA FitnessWarren, MI
  • Number one front desk staff employee in commission for five consecutive months.
  • Fielded an average of 20 customer service calls per day.
  • Provided childcare from ages 3 months to 12 years of age to members, while overseeing other staff members.
  • Maintain a lost-and-found collection Activate emergency action plans and administer first aid, as necessary
  • Summer Job) * Customer service, greeting guests, checking guests in, watching children from ages 3 months-12 years.
  • Maintained relations with and accommodating VIP guests.
Circulation Clerk2008 - 2011
West Bloomfield LibWarren, MI
  • Delivered high-level of customer service by utilizing interpersonal communication abilities to meet sales goals.
  • Maintained product on sales floor, built displays, and inventory control.
  • Used computer programs such as Microsoft: Word 2007, Excel 2007, and Outlook 2007
  • Provided answers to basic reference questions regarding materials, catalogs, guides and community/ general information.
Residential Assistant2005 - 2008
JobWarren, MI
  • Develop and monitor case plans Evaluate student progress as well as provide emotional support for students in a residential setting
  • Monitor youth in residential facility.
  • Implemented group and individual treatment plans to develop constructive relationships with youth, co-workers and other team members.
  • Direct support professional Supporting individual with mental and physical disabilities
Education
High School Diploma of null2005 - 2005
 
 
Alexander Gardner
Desk Clerk
Memphis, TN
(520) 555-4205
agardner@example.com
Experience
Desk Clerk2020 - Present
NikeMemphis, TN
  • Head Clerk (2005 - 2006) 3rd Assistant Manager responsible 40 - 50 Sales Floor staff.
  • Trained in proper telephone & radio communication for emergencies.
Hotel Clerk2019 - 2020
Dollar GeneralMemphis, TN
  • Handled company communication to front office, between departments via phones, radio, and emails.
  • Trained 5+ new cashiers on sales floor and cash register.
  • Assist customers with loading product on to carts Keeping dairy cooler full Keeping sales floor full and organized with product
  • Maintain good communication and relationship with customers.
Cashier/Host2018 - 2019
Dollar GeneralMemphis, TN
  • Give Great customer service Provide the needs of my customers.
  • Improved communication efficiency as primary liaison between departments and vendors.
  • Operate cash register and credit card machine * Answering phones * Stock shelves * Set up/take down ads
  • Stocked and recovered store sales floor.
  • Run cash register stock shelves do planograms clean
Skills
RUN FoodGuest RoomsAppropriate NumberDishwasherFood PreparationRoom ChargesPet CareComputer SystemGuest ServiceTo-Go Orders
Education
High School Diploma In null2018 - 2018
 
 
Melissa Berry
Desk Clerk
Employment History
Desk Clerk2019 - Present
Holiday Inn ExpressSaint Louis, MO
  • Resolved various guest- and technology-related issues, including handling guest complaints and working with a complex computer system.
  • Provided guests with excellent customer service, and went out of my way to improve their stay in any way possible.
  • Make sure guest are satisfied with their stay, by providing the best in customer service.
  • Checked in guests Checked out guests Prepared billing for the guests Night Audit Laundry
Desk Operator2018 - 2019
La Quinta HoldingsHouston, TX
  • Answered phone calls, sorted mail, scheduled appointments and group reservations.
  • Ensured a high level of satisfaction by providing quality customer service to generate repeat clientele.
  • Assist customers in making telephone calls.
  • Trouble shooting mechanical issues with Punch Press.
  • Answered incoming calls regarding patient care and needs in a fast-paced, stressful, and sometimes emotional environment.
Valet Attendant2017 - 2018
717 ParkingTampa, FL
  • Turn in all ticket stubs and money to the supervisors at the end of the shift.
  • Provide exemplary customer service Greet customers with positive attitude Ensure safety of customers and vehicles
  • Greeted and directed customers on the service drive.
  • Assure safety cleanliness of facility.
Education
High School Diploma In null2017 - 2017
 
 
Contact Information
Saint Louis, MO
(870) 555-6969
mberry@example.com
Skills
Service Desk
Data Base
Night Audit
Registration Cards
Phone Calls
Insurance Companies
Locker Rooms
Daily Activities
VIP
Customer Service
 
 
Joan Kelly
Desk Clerk
Richmond, VA
(970) 555-4095
jkelly@example.com
Skills
FacilityGreeting CustomersAnimal CarePOSCommunicationGuest ServiceOffice SuppliesPowerpointFax MachinesCustomer Service
 
 
Employment History
Desk Clerk2020 - Present
Holiday Inn ExpressRichmond, VA
  • Received the Employee of the Month Award for providing excellent customer service.
  • Deliver concierge and PBX services as well as services across the front desk.
  • Provided outstanding guest service during their stay, and settling the guest s account upon completion of their stay.
  • Answer inquiries pertaining to hotel services,registration of guest, and shopping, dining entertainment.
Housekeeper/Front Desk2019 - 2020
Marriott InternationalBethesda, MD
  • Ensured standards of guest rooms.
  • Possess the comprehensive knowledge of handling administrative tasks related to the front desk and night audit positions.
  • Trained multiple new hire Guest Service Agents for Crystal Shores.
  • Cleaned entire room, bathroom, floors, mirrors, make beds, restock condiments, and toilet paper.
  • Resolved guest issues or determined necessity to escalate to GM, District Manager or Corporate Guest Service Manager.
  • Managed front desk of hotel, coordinated reservations, and provided excellent customer service in a fast-paced environment.
Kennel Technician2018 - 2019
Sears HoldingsChicago, IL
  • Assisted in completing service calls related to HVAC, air duct repairs as well as upholstery/carpet maintenance.
  • Perform corrective repairs on HVAC / Refrigeration and associated equipment.
  • Respond to client inquiries concerning system operation and diagnose systems hardware, software, and operator problems.
Education
Certificate of Liberal Arts2017 - 2018
City College of New York of the City University of New York, TheNew York, NY
 
 
Denise Fox
Desk Clerk
Contact Information
Indianapolis, IN
(730) 555-2576
dfox@example.com
Skills
  • Lifeguard
  • Scheduling Appointments
  • Customer Service
  • Daily Reports
  • Prospective Members
  • Learn-To-Swim
  • Lesson Plans
  • GM
  • Front Office
  • Store Fronts
 
 
Employment History
Desk Clerk2020 - Present
United Parcel Service
Indianapolis, IN
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Entered package values and destinations into ups computer systems.
Front Desk Representative2019 - 2020
Holiday Inn Express
Indianapolis, IN
  • Verified accuracy, completeness, and legibility of accounting, reservations and guest service records.
  • Handle guest check-ins and checkouts appropriately.
Swim Instructor2018 - 2019
YMCA of Greater Indianapolis
Indianapolis, IN
  • Assess & instruct students on swimming styles from the basics to technicalities in butterfly, backstroke, breaststroke, and freestyle.
  • Red Cross Certified Lifesaving and Water Safety * Red Cross Certified CPR * Taught Swim Lessons - Infants, Children & Adults
  • Acquired American Red Cross CPR and Lifeguard Certification.
Education
High School Diploma of null2018 - 2018
 
 
Amber Bennett
Desk Clerk
Contact Info
Warren, MI
(230) 555-8286
abennett@example.com
Skills
Night Audit
Staff Members
CDS
Front Office
Fax Machines
Independent Living
Personal Care
Book Drop
Direct Supervision
Circulation Department
Employment History
Desk Clerk2011 - Present
LA FitnessWarren, MI
  • Number one front desk staff employee in commission for five consecutive months.
  • Fielded an average of 20 customer service calls per day.
  • Provided childcare from ages 3 months to 12 years of age to members, while overseeing other staff members.
  • Maintain a lost-and-found collection Activate emergency action plans and administer first aid, as necessary
  • Summer Job) * Customer service, greeting guests, checking guests in, watching children from ages 3 months-12 years.
  • Maintained relations with and accommodating VIP guests.
Circulation Clerk2008 - 2011
West Bloomfield LibWarren, MI
  • Delivered high-level of customer service by utilizing interpersonal communication abilities to meet sales goals.
  • Maintained product on sales floor, built displays, and inventory control.
  • Used computer programs such as Microsoft: Word 2007, Excel 2007, and Outlook 2007
  • Provided answers to basic reference questions regarding materials, catalogs, guides and community/ general information.
Residential Assistant2005 - 2008
JobWarren, MI
  • Develop and monitor case plans Evaluate student progress as well as provide emotional support for students in a residential setting
  • Monitor youth in residential facility.
  • Implemented group and individual treatment plans to develop constructive relationships with youth, co-workers and other team members.
  • Direct support professional Supporting individual with mental and physical disabilities
Education
High School Diploma of null2005 - 2005
 

What Should Be Included In A Desk Clerk Resume

1

1. Add Contact Information To Your Desk Clerk Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desk Clerk Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Desk Clerk Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Desk Clerk Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Desk Clerk Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Desk Clerk
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Desk Clerk Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Physical Therapy Aide
Lighthouse
  • Trained in CPR for adults, children and infants, along with how to use AED and first aid.
  • Trained in CPR, AED and First Aide, Blood Bourne Pathogens, Recipient Rights and Crisis Prevention Intervention.

Work History Example # 2
Work Study Student
Aramark
  • Recruited student workers around campus for three years, and also conducted interviews, and passed recommendations on to hiring manager.
  • Collaborated with other employees throughout campus in delivering exceptional products and services.
  • Helped put together a PowerPoint presentation being used at registration informing new patrons of policies/procedures.
  • Prepared arrangements for high school guidance counselors' reception
  • Employed in the work-study program in the Department of Computer.

Work History Example # 3
Front Desk Receptionist
Comcast
  • Maintained accurate training data for each student and provided general clerical assistance including data entry of payroll, billing and invoicing.
  • Rendered assistance to customers, employees, partners, and vendors thru phone calls.
  • Acquired proper knowledge of Opera and PBX Systems to efficiently manage patrons.
  • Scanned records directly into EHR.
  • Developed relationships with both clients and coworkers to establish a productive workplace and efficient communication

Work History Example # 4
Receptionist/Billing Clerk
Massage Envy
  • Interviewed clients to complete case histories, intake, and insurance forms.
  • Verified insurances only for Medicaid patients through online website portals.
  • Assisted in helping patients apply for Medicaid/ Medicare or other government subsidies to help pay for medications.
  • Maintained accurate Medicare and Medicaid billing analysis reports.
  • Coordinated and supervised employee hours and mileage, transforming it into a structured processed weekly payroll.

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5

5. Highlight Your Desk Clerk Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desk clerk resume:

  1. Certified Medical Administrative Assistant (CMAA)
  2. Certified Medical Office Manager (CMOM)
  3. Certified Clinical Medical Assistant (NHA)
  4. Certified Medical Insurance Specialist (CMIS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021