How To Become A Desk Manager: What It Is and Career Path

What is a desk manager and how to become one

Updated January 8, 2025

4 min read

Desk managers are in charge of leading technical support teams, guaranteeing excellent customer service, where clients' problems are resolved efficiently and timely. They manage the team and evaluate employees' performance, recruit and train newcomers, and support agents and technicians in performing their job.

You will be the one to set customer service standards, monitor help desk processes, create performance reports, and recommend improvements in areas that do not bring the desired results. You will be there to establish best practices and provide feedback to internal departments.

You will need to have extensive technical knowledge as well as excellent customer service skills to do a good job here. Your people will look to the example you set and expect you to resolve problems that hinder their work. Motivating your team and providing personal support will make you stand out and reach great potential.

ScoreDesk ManagerUS Average

Salary

5.9

Avg. Salary $75,140

Avg. Salary $59,228

Diversity

4.2

Race

American Indian and Alaska Native 0.64%

Asian 5.30%

Black or African American 9.71%

Hispanic or Latino 18.05%

Unknown 4.73%

White 61.57%

Gender

female 45.09%

male 54.91%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a desk manager

Explore desk manager education requirements

Most common desk manager degrees

Bachelor's

65.2 %

Associate

13.8 %

High School Diploma

10.3 %

Start to develop specific desk manager skills

Skills	Percentages
CRM	19.37%
Sales Process	12.19%
Quality Customer Service	10.30%
CSI	8.73%
Sales People	7.92%

Complete relevant desk manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New desk managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a desk manager based on U.S. Bureau of Labor Statistics data and data from real desk manager resumes.

Research desk manager duties and responsibilities

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.

Prepare your desk manager resume

When your background is strong enough, you can start writing your desk manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a desk manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable desk manager resume templates

Build a professional desk manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your desk manager resume.