Desk managers are in charge of leading technical support teams, guaranteeing excellent customer service, where clients' problems are resolved efficiently and timely. They manage the team and evaluate employees' performance, recruit and train newcomers, and support agents and technicians in performing their job.
You will be the one to set customer service standards, monitor help desk processes, create performance reports, and recommend improvements in areas that do not bring the desired results. You will be there to establish best practices and provide feedback to internal departments.
You will need to have extensive technical knowledge as well as excellent customer service skills to do a good job here. Your people will look to the example you set and expect you to resolve problems that hinder their work. Motivating your team and providing personal support will make you stand out and reach great potential.
There is more than meets the eye when it comes to being a desk manager. For example, did you know that they make an average of $46.15 an hour? That's $95,987 a year!
Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.
There are certain skills that many desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, interpersonal skills and organizational skills.
If you're interested in becoming a desk manager, one of the first things to consider is how much education you need. We've determined that 65.2% of desk managers have a bachelor's degree. In terms of higher education levels, we found that 5.8% of desk managers have master's degrees. Even though most desk managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a desk manager. When we researched the most common majors for a desk manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desk manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a desk manager. In fact, many desk manager jobs require experience in a role such as cashier. Meanwhile, many desk managers also have previous career experience in roles such as sales associate or internship.