Average Salary
$95,987
Average Salary
0
Job Openings
52,037
Job Openings

Desk Manager Careers

Desk managers are in charge of leading technical support teams, guaranteeing excellent customer service, where clients' problems are resolved efficiently and timely. They manage the team and evaluate employees' performance, recruit and train newcomers, and support agents and technicians in performing their job.

You will be the one to set customer service standards, monitor help desk processes, create performance reports, and recommend improvements in areas that do not bring the desired results. You will be there to establish best practices and provide feedback to internal departments.

You will need to have extensive technical knowledge as well as excellent customer service skills to do a good job here. Your people will look to the example you set and expect you to resolve problems that hinder their work. Motivating your team and providing personal support will make you stand out and reach great potential.

There is more than meets the eye when it comes to being a desk manager. For example, did you know that they make an average of $46.15 an hour? That's $95,987 a year!

Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.

What Does a Desk Manager Do

There are certain skills that many desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, interpersonal skills and organizational skills.

Learn more about what a Desk Manager does

How To Become a Desk Manager

If you're interested in becoming a desk manager, one of the first things to consider is how much education you need. We've determined that 65.2% of desk managers have a bachelor's degree. In terms of higher education levels, we found that 5.8% of desk managers have master's degrees. Even though most desk managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desk manager. When we researched the most common majors for a desk manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desk manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a desk manager. In fact, many desk manager jobs require experience in a role such as cashier. Meanwhile, many desk managers also have previous career experience in roles such as sales associate or internship.

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Average Salary
$95,987
Average Salary
0
Job Openings
52,037
Job Openings

Desk Manager Career Paths

Top Careers Before Desk Manager

Cashier
10.5 %

Top Careers After Desk Manager

Desk Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Desk Manager

Desk Managers in America make an average salary of $95,987 per year or $46 per hour. The top 10 percent makes over $237,000 per year, while the bottom 10 percent under $38,000 per year.
Average Salary
$95,987
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities For Desk Managers

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range70k - 174k$111k$111,271
New York, NY
Salary Range71k - 166k$109k$109,011
Jersey City, NJ
Salary Range58k - 137k$90k$89,726
Santa Monica, CA
Salary Range52k - 147k$88k$87,529
Saint Paul, MN
Salary Range46k - 124k$76k$75,960
Dallas, TX
Salary Range44k - 127k$75k$75,449
$44k
$174k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Manager, Deal Desk
Alteryx
08/31/2021
$111,90008/31/2021
Manager, Deal Desk
Alteryx
08/31/2021
$111,90008/31/2021
Manager, Deal Desk
Alteryx
08/31/2021
$111,90008/31/2021
Manager, Deal Desk
Alteryx
08/05/2021
$111,90008/05/2021
Automotive Sales Manager/Desk Manager
Sneed Ford
08/05/2021
$60,00008/05/2021
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Desk Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Desk Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Desk Manager Resume

At Zippia, we went through countless Desk Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Desk Manager Resume Examples And Templates

Desk Manager Demographics

Gender

male

50.6 %

female

44.7 %

unknown

4.7 %

Ethnicity

White

64.0 %

Hispanic or Latino

17.3 %

Black or African American

10.1 %

Foreign Languages Spoken

Spanish

58.6 %

French

7.8 %

Portuguese

6.0 %
Show More Desk Manager Demographics

Desk Manager Education

Majors

Business
24.1 %
Finance
7.8 %

Degrees

Bachelors

65.2 %

Associate

13.8 %

High School Diploma

10.3 %

Top Colleges for Desk Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
Show More Desk Manager Education Requirements

Online Courses For Desk Manager That You May Like

Help Desk Analyst
udemy
4.3
(311)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
udemy
4.3
(327)

The essentials to become an IT Help Desk Technician...

Learning IT Help Desk Basics
udemy
3.6
(545)

Get the skills you need to pursue an entry-level position as an IT help desk technician...

Show More Desk Manager Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Desk Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.7% of desk managers listed sales goals on their resume, but soft skills such as integrity and interpersonal skills are important as well.

Best States For a Desk Manager

Some places are better than others when it comes to starting a career as a desk manager. The best states for people in this position are Hawaii, Alaska, New York, and Massachusetts. Desk managers make the most in Hawaii with an average salary of $152,605. Whereas in Alaska and New York, they would average $145,664 and $103,019, respectively. While desk managers would only make an average of $92,748 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Hawaii

Total Desk Manager Jobs:
98
Highest 10% Earn:
$225,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Desk Manager Jobs:
224
Highest 10% Earn:
$200,000
Location Quotient:
1.38
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Desk Manager Jobs:
1,522
Highest 10% Earn:
$196,000
Location Quotient:
1.23
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Desk Managers

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Top Desk Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ desk managers and discovered their number of desk manager opportunities and average salary. Through our research, we concluded that The Home Depot was the best, especially with an average salary of $111,027. Kean University follows up with an average salary of $56,642, and then comes Illinois State University with an average of $101,768. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a desk manager. The employers include None, None, and None

Desk Manager Videos

Updated August 18, 2021