Desk managers are in charge of leading technical support teams, guaranteeing excellent customer service, where clients' problems are resolved efficiently and timely. They manage the team and evaluate employees' performance, recruit and train newcomers, and support agents and technicians in performing their job.

You will be the one to set customer service standards, monitor help desk processes, create performance reports, and recommend improvements in areas that do not bring the desired results. You will be there to establish best practices and provide feedback to internal departments.

You will need to have extensive technical knowledge as well as excellent customer service skills to do a good job here. Your people will look to the example you set and expect you to resolve problems that hinder their work. Motivating your team and providing personal support will make you stand out and reach great potential.

What Does a Desk Manager Do

There are certain skills that many desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, interpersonal skills and organizational skills.

Learn more about what a Desk Manager does

How To Become a Desk Manager

If you're interested in becoming a desk manager, one of the first things to consider is how much education you need. We've determined that 65.2% of desk managers have a bachelor's degree. In terms of higher education levels, we found that 5.8% of desk managers have master's degrees. Even though most desk managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Desk Manager

Desk Manager Career Paths

Average Salary for a Desk Manager

Desk Managers in America make an average salary of $75,140 per year or $36 per hour. The top 10 percent makes over $127,000 per year, while the bottom 10 percent under $44,000 per year.
Average Desk Manager Salary
$75,140 Yearly
$36.12 hourly
$44,000
10 %
$75,000
Median
$127,000
90 %

What Am I Worth?

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How To Become a Desk Manager
How To Become a Desk Manager Career Overview

States With The Most Desk Manager Jobs

Mouse over a state to see the number of active desk manager jobs in each state. The darker areas on the map show where desk managers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Desk Manager Jobs By State

RankStateNumber of JobsAverage Salary
1California2,818$102,145
2Texas2,213$83,463
3Florida2,117$54,519
4New York1,522$107,727
5Pennsylvania1,194$70,261
6Illinois1,151$86,030
7Georgia1,083$62,345
8Virginia1,054$81,000
9Ohio969$76,729
10North Carolina858$67,511
11New Jersey756$99,622
12Maryland756$78,939
13Michigan726$80,707
14Colorado673$80,679
15Massachusetts664$92,765
16Arizona647$80,502
17Washington610$107,269
18Tennessee568$66,186
19Indiana551$84,355
20Missouri530$68,493
21Minnesota523$73,808
22South Carolina425$60,761
23Wisconsin400$79,036
24Utah331$86,618
25Oregon329$89,340
26Kentucky304$65,032
27Connecticut296$81,429
28Alabama279$61,850
29Louisiana257$60,096
30Iowa238$75,528
31Oklahoma222$61,258
32Arkansas213$61,777
33Kansas207$66,461
34Nevada204$64,332
35Montana150$64,415
36Mississippi150$53,342
37Nebraska147$73,798
38New Hampshire141$100,104
39New Mexico134$74,123
40West Virginia127$60,446
41Rhode Island123$96,410
42Delaware108$82,136
43Hawaii98$78,456
44Maine92$79,040
45Alaska90$79,359
46Idaho85$70,029
47North Dakota66$82,861
48Vermont55$90,228
49South Dakota39$81,750
50Wyoming38$66,467

Desk Manager Education

Desk Manager Majors

24.1 %
7.8 %

Desk Manager Degrees

Bachelors

65.2 %

Associate

13.8 %

High School Diploma

10.3 %

Top Colleges for Desk Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

Top Skills For a Desk Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.4% of desk managers listed crm on their resume, but soft skills such as integrity and interpersonal skills are important as well.

Choose From 10+ Customizable Desk Manager Resume templates

Zippia allows you to choose from different easy-to-use Desk Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desk Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Desk Manager Demographics

Desk Manager Gender Distribution

Male
Male
55%
Female
Female
45%

After extensive research and analysis, Zippia's data science team found that:

  • Among desk managers, 45.1% of them are women, while 54.9% are men.

  • The most common race/ethnicity among desk managers is White, which makes up 65.8% of all desk managers.

  • The most common foreign language among desk managers is Spanish at 58.6%.

Work Experience Programs For Desk Managers

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Global Private Bank Program

Company: JPMorgan Chase

Cost: Free

Duration: 4.5-6 hours

Wealth Management Program

Company: Goodbody

Cost: Free

Duration: 5-6 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Audit Program

Company: Grant Thornton Australia

Cost: Free

Duration: 5-6 hours

Workplace Preparation Program

Company: ANZ

Cost: Free

Duration: 5-6 hours

Markets - Sales & Trading Program

Company: Citi APAC

Cost: Free

Duration: 5-6 hours

Process Design Program

Company: Accenture North America

Cost: Free

Duration: 5-6 hours

Software Engineering Program

Company: J.P. Morgan

Cost: Free

Duration: 5 hours

Job Ready: Workplace skills Program

Company: ANZ Australia

Cost: Free

Duration: 2-3 hours

Markets (Sales & Trading) Program

Company: JPMorgan Chase

Cost: Free

Duration: 4-5 hours

Online Courses For Desk Manager That You May Like

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Best States For a Desk Manager

Some places are better than others when it comes to starting a career as a desk manager. The best states for people in this position are New York, Washington, California, and New Hampshire. Desk managers make the most in New York with an average salary of $107,727. Whereas in Washington and California, they would average $107,269 and $102,145, respectively. While desk managers would only make an average of $100,104 in New Hampshire, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Desk Manager Jobs:
1,522
Highest 10% Earn:
$168,000
Location Quotient:
1.23

2. Rhode Island

Total Desk Manager Jobs:
123
Highest 10% Earn:
$148,000
Location Quotient:
1.05

3. Washington

Total Desk Manager Jobs:
610
Highest 10% Earn:
$168,000
Location Quotient:
0.87
Full List Of Best States For Desk Managers

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Top Desk Manager Employers

Most Common Employers For Desk Manager

RankCompanyAverage SalaryHourly RateJob Openings
1Salesforce$115,883$55.717
2Alteryx$101,541$48.8237
3AT&T$98,314$47.275
4Allegro Development$94,493$45.435
5Farmingdale State College$92,384$44.428
6New Jersey Institute of Technology$82,051$39.4513
7Kean University$73,669$35.4229
8MassMutual$70,313$33.8051
9Arizona State University$69,303$33.3210
10ICAP$68,416$32.896

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