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The differences between desk managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk manager and a manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a desk manager include CRM, sales process and quality customer service. The most important skills for a manager are customer service, payroll, and food safety.
| Desk Manager | Manager | |
| Yearly salary | $75,140 | $58,651 |
| Hourly rate | $36.12 | $28.20 |
| Growth rate | - | 6% |
| Number of jobs | 45,871 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 49% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Desk managers and managers have different pay scales, as shown below.
| Desk Manager | Manager | |
| Average salary | $75,140 | $58,651 |
| Salary range | Between $44,000 And $127,000 | Between $37,000 And $92,000 |
| Highest paying City | Eureka, CA | - |
| Highest paying state | New York | New Jersey |
| Best paying company | ServiceNow | - |
| Best paying industry | - | Finance |
There are a few differences between a desk manager and a manager in terms of educational background:
| Desk Manager | Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between desk managers' and managers' demographics:
| Desk Manager | Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |