Desk Manager remote jobs - 206 jobs

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

Beatrice Loving Heart is currently seeking a qualified experienced Supervisors for the position of Team Manager. The Team Manager will assist our clients in the state of Maryland. This position is fully remote and training will be provided through Zoom during the COVID-19 crisis. Here is what you can expect as a Team Manager --- Quarterly performance bonus! Competitive pay, including mileage reimbursement! Extensive benefits, including gym membership discounts at major gyms including LA Fitness and Planet Fitness, excellent recreational discounts across Maryland (including, but not limited to, movie theaters and amusement parks), paid vacation, and sick leave accrual including paid holidays. Employer-paid training. Employer-provided laptop and cell phone, and printer! Employment Security Offer Letter Agreement with annual performance-based bonus and pay raise! The Team Manager works interdependently with the assigned team to maximize quality outcomes for individuals. While this is not a Social Work position, our Team Managers perform some of the same tasks as Social Workers. Tasks similar to those performed by a Social Worker may include assessing clients' needs, situations, strengths, and support networks to determine their goals. The Team Manager serves as the primary point of contact with clients. Perspective employees receive on-site training. Responsibility includes performing on-site visits, information gathering, monitoring of plans of service, and completing telephonic care coordination with participants. The requirements listed below are representative of the knowledge, skills, and abilities required. Essential Responsibilities: Ensure that Team Members are performing at an optimal level Coordinate and work with the Training Team to facilitate the training of new hires Evaluate the client's capacities to assist in the development of plans of service for coordination services. The qualified applicant will be able to promote positive health behaviors to support optimal health and well-being. Ability to Telework from home. Must have high-speed Internet connection and familiarity with Microsoft Office Suite (Word, Excel, Access, and Outlook) databases. Establish telephone contact with all clients, family members, and caregivers to assist with the coordination of services while monitoring the existing plans of service. Willingness to provide on-site visits to Individuals and coordinate a person-centered Plan of Service The qualified applicant will be able to gather information to assist in the development of plans of service provided to clients. The qualified candidate will be able to manage multiple priorities and tasks with the flexibility to improve services rendered to clients. Uphold the organization s contractual billing guidelines when documenting activities in the system. Collaborate with Social Workers, Registered Nurses, and others to assist Individuals with complex medical/psychological needs. Educate clients on what self-direction is, its philosophy, and purpose, and assist with accessing resources. Implement critical thinking in assessing and resolving complex client-related crises. Assist clients with transitions from nursing or assisted living facilities to independence within the community. Access internal and external resources for clients and collaborate with local community agencies and providers to achieve optimal client-desired outcome measures. Qualifications: The candidate will possess a Master s degree in health/human services or related fields (psychology, sociology, counseling, physical therapy, social work, and any relevant field). Minimum of three years experience in case management. Must possess oral and written communication skills. Ability to conduct research on a computer and other sources. Ability to use Microsoft Office, Excel, and PowerPoint. Ability to write routine reports and correspondence. Ability to communicate effectively with individuals with varied cognitive abilities to establish professional relationships. Ability to read and interpret documents such as employment paperwork, assessment reports, and procedure manuals. Must possess a valid Maryland driver's license and reliable transportation. Ability to work with little to no supervision, manage own schedule, prioritize and perform multiple tasks effectively. In addition to the above qualifications, the case manager must demonstrate: * The ability to adapt to the organization policy and procedural changes Commitment to uphold the core values and mission of Beatrice Loving Heart and its dedication to those we serve. Honesty and integrity in all aspects of day-to-day activities. Benefits: Health Insurance with Vision and Dental option 401 (k) Retirement Plan Option Employee Assistance Program State-wide Recreational Discount Paid Personal Time Off Company Paid Holidays Mileage Reimbursement ** And much more** *

Job Title: Project and Office Manager Company Overview: ABC Solar Incorporated is a 22-year-old family-owned and 5-star solar design-build contractor. We specialize in providing high-quality solar solutions to residential and commercial customers. We are committed to delivering exceptional customer service and satisfaction through our expertise, innovation, and dedication to sustainability. Job Overview: We are seeking an experienced Project and Office Manager to oversee our solar installation projects and ensure our office runs smoothly. The Project and Office Manager will be responsible for managing the entire project lifecycle, from planning to execution, and overseeing the day-to-day operations of the office. The ideal candidate will have a great voice, excellent organizational and interpersonal skills, and the ability to work from home after extensive on-the-job training. Responsibilities: • Manage all aspects of solar installation projects, including project planning, scheduling, budgeting, and quality control. • Supervise project teams, subcontractors, and suppliers to ensure that projects are completed on time, within budget, and to a high standard of quality. • Ensure compliance with local building codes, safety regulations, and industry standards. • Manage customer relationships and ensure that their needs are met throughout the project lifecycle. • Communicate regularly with customers, project teams, and management to provide updates on project progress, issues, and opportunities. • Manage office operations, including scheduling, billing, and record-keeping. • Provide exceptional customer service and support, resolving any customer complaints and ensuring customer satisfaction. • Develop and maintain relationships with suppliers, subcontractors, and other stakeholders. • Ensure that the company's policies and procedures are followed. Requirements: • Bachelor's degree in construction management, engineering, or a related field. • Minimum of 5 years of experience in construction project management, preferably in the solar industry. • Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously. • Excellent interpersonal and communication skills, with a great voice and the ability to communicate effectively with customers, project teams, and management. • Ability to work independently and as part of a team. • Proficiency in project management software, Microsoft Office Suite, and other relevant tools. • Ability to work from home after extensive on-the-job training and decision as a manager. If you are passionate about solar energy, customer service, and construction project management, and meet the requirements listed above, please submit your application today. ABC Solar Incorporated, a pioneering force in the solar energy industry, has been at the forefront of delivering innovative and efficient solar solutions since its inception in 2000. Based in Torrance, California, ABC Solar is dedicated to harnessing the power of the sun to provide sustainable and eco-friendly energy options to a diverse range of clients.

WorkWave is seeking a results-driven and strategic Deal Desk Manager to serve as the primary partner to Sales, Finance, Legal, and Product for all pricing, quoting, and commercial structuring activities. As WorkWave expands its multi-product solutions, this role is critical for coordinating pricing, managing bundling, and ensuring a consistent, scalable commercial process across all global selling regions. This role ensures that deals across all selling regions are structured to meet business objectives, conform to company standards, align with pricing guidelines, and progress efficiently through the approval process. In addition to hands-on deal execution, this role manages the Deal Desk team, drives productive communication with global sales teams, and ensures consistent delivery of commercial support through structured meeting cadences, clear workflows, and defined SLAs. The ideal candidate has strong commercial acumen, enterprise deal modeling experience, and deep familiarity with SaaS pricing models and deal execution workflows.WHAT YOU'LL DO: Deal Support & Commercial Governance: Serve as the primary partner to Sales, Legal, and Finance, and Renewal teams by providing expert guidance on pricing, discounting, and commercial deal structure across all product lines. Approval & Escalation Management: Review, structure, and approve complex proposals, quotes, and order forms. Act as the primary escalation point between Sales and cross-functional teams for advanced approvals (RevOps, Finance, Legal, etc.). Process & Cadence Leadership: Lead regular commercial cadences, including weekly deal strategy calls and quarter-end war rooms, to ensure visibility, unblock approvals, and drive timely closure. SLA Enforcement: Establish and enforce Deal Desk Service Level Agreements (SLAs) to ensure timely support and predictable deal flow to the field. Commercial Documentation: Review contract terms to ensure accuracy and alignment with policy and revenue recognition guidelines. Support the creation of enterprise commercial proposals and complex deal modeling. Tools & Enablement: Maintain and improve pricing calculators, quoting templates, and CPQ processes. Partner with enablement to train Sales on new pricing updates, product rollouts, and commercial processes. Compliance & Reporting: Ensure the accuracy of opportunities and quotes in the CRM for reliable forecasting. Support audit processes related to discounting, contract structure, and deal compliance. WHAT YOU'LL BRING: Bachelor's degree in Business, Finance, or a related field. 5-8+ years of relevant experience in a Deal Desk, Pricing, Revenue Operations, or Sales Operations. Demonstrated ability to structure and model complex multi-product offerings and large enterprise deals. Exceptional communication, collaboration, and project management skills, with proven ability to drive results in a cross-functional environment. Strong understanding of legal and financial terms related to commercial contracts (e.g., revenue recognition). Hands-on experience with Salesforce and CPQ systems for pricing and quoting workflows. WHAT WOULD ALSO BE AWESOME: Experience in the SaaS tech industry with enterprise B2B software sales experience. Familiarity with global or multi-regional sales organizations and supporting commercial governance across different selling regions. WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn't feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you'll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND...• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays• Up to 4 weeks paid bonding leave• Tuition reimbursement• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!• 24/7 access to virtual medical care with Teladoc• Quarterly awards based on peer nominations• Regional discounts and perks• Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz!• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

Job DescriptionThis is a leadership-focused career path designed for people ready to move beyond hourly or capped-income roles. You'll start by learning a proven client system, then transition into managing and mentoring a growing team with performance-based bonuses. Income grows through personal production plus team results, creating real long-term upside. What We Provide Training & mentorship (no experience required) Access to reputable insurance carriers Optional third-party benefits and incentive opportunities Remote work with flexible scheduling Trips, bonuses, and optional benefits are performance-based and not guaranteed. Requirements Life Insurance License (or willing to obtain - state timelines vary) Authorized to work in the U.S. Must pass a background check Self-motivated and comfortable working independently Prior sales, service, or leadership experience is helpful but not required Compensation Commission paid directly by partnered carriers Earnings are based on individual sales performance Opportunities for higher commission tiers and bonuses based on results How to Apply If you're looking for a flexible, sales-driven career helping families protect their financial future, apply today to schedule a short introductory call.

Lead the way in mortgage underwriting excellence! We're looking for an Underwriting Manager who can ensure quality, integrity, and speed across complex loan scenarios. If you have deep expertise in agency, jumbo, and government guidelines, thrive in a fast-paced environment, and love solving challenges while supporting a high-performing team, this is your opportunity to make an impact. Bring your leadership, precision, and problem-solving skills to a role where every decision matters. Job Summary Responsible for ensuring the quality and integrity of underwriting decisions and processes as well as providing exceptional service to all stakeholders involved. This requires extensive knowledge of our underwriting guidelines including agency, jumbo, and government loans and the ability to address complex loan scenarios. The role requires the ability to manage a pipeline of loans assigned each day proactively and effectively while maintaining SLAs on all job tasks. In addition, the ability to communicate underwriting decisions and provide needed documentation to Sales and Broker Clients accurately and clearly. Duties/Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Provide exceptional service to internal and external clients Answer Underwriting scenarios submitted by Sales and be available to discuss items with Sales team Be a resource to Underwriting Team (2nd signs, Level 2 and Level 3 trainings, volume overflow) Supervise Underwriters (work with them on PFA's, answer their questions) Manage Pipeline Velocity and ensure assignment completion Diagnosing and resolving loans that have fallen off the tracks Resolving all escalations and enforcing the escalation policy Aggregating escalation data and including into report Review pipeline to identify loans that not moving forward and identify a solution Review and sign off on conditions if escalated Be on rotation and carry a pipeline due to volume overflow and backup a team member Maintain UW knowledge by attending all weekly calls, continuous training seminars, etc. Required Skills/Abilities Proficiency with automated underwriting systems such as DU and LPA Entrepreneurial spirit: You are passionate about the ever-changing industry and thinking outside the box in an ambiguous start-up environment where everything does not always happen in 8 hours Self-starter with strong work ethics and professionalism Team-player and able to work autonomously to meet critical deadlines Flexible with the ability to roll-up your sleeves to get things done Strong written/verbal communication skills. Unwavering attention to detail. Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment. Supervisory Responsibilities Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job. Trains and oversees employees involved in department functions. Directs assigned tasks and aids as needed. Provides ongoing feedback and support to department employees and provide a formalized annual review. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Education and Experience High school diploma or GED required. BA or BS highly desired 7+ years of mortgage UW experience required, prefer 2 years of underwriting FHA/VA loans FHA Direct Endorsement, VA- SAR and LAPP desired Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job SummaryAs the Start-up Team Manager at Thermo Fisher Scientific, you will play a pivotal role in site activation & manage complex site operations; ensure compliance with regulatory standards. In addition, this individual will be responsible for: supporting site recruitment and training efforts, and facilitate smooth collaboration between trial sites and internal teams to drive the success of clinical studies.This individual is responsible for managing effective delivery of site activation within their assigned region(s). This role involves overseeing site activation according to timelines and quality standards, coordinating with others on a cross functional level, and managing technical and operational aspects.Role: Start Up Team ManagerLocation: Remote, US Collaborate with team members to ensure effective site activation within assigned studies. Coordinate SSU specialists across regions. Ensure sites within their specific region are on track with the critical path site activation plan. Serve as an escalation point for issues identified by SSU specialists, including regulatory and vendor setup issues. Facilitate knowledge transfer across countries within regions. Work with other Regional/Oversight Leads to resolve issues and ensure activation activities adhere to the agreed plan. Oversee site activation according to timelines and quality standards within their specific region. Assist with information flow between key stakeholders involved in site activation. Oversee EC submission strategy and required documents (e.g., patient material, insurance certificates). Provide quality checks for EC submission packages for both central and local ECs. Manage technical and operational aspects, including feasibility, site selection, contracts coordination, and EC/RA submissions. Ensure operational readiness for site activation in collaboration with CML (e.g., site binders, ancillary supplies, lab kits, training, system access). Monitor regional study status, identify risks, and provide metrics to Study Start-up (SSU) Oversight Lead. Maintain metrics and tracking tools for regional startup activity. Perform risk identification and contingency planning, participate in risk escalation meetings as required, and collaborate with study team to address issues and implement solutions for countries and sites in region. Manage country and site Informed Consent Form (ICF) timelines; review and approve country ICFs. Provide performance feedback to People Manager and support staff learning opportunities. Utilize problem-solving techniques in a changing environment. Prepare for and participate in country level meetings. Oversee and manage the clinical trial insurance local policy country set-up for region. Oversee and manage amendment implementation as needed. Skills and Abilities: Effective collaboration with cross-functional teams. Knowledge of key principles of cross-functional project management. Strong organizational and multitasking skills. Attention to detail. Ability to identify and mitigate risks related to contractual deliverables. Cross-cultural awareness and adaptability. Comprehensive understanding of clinical research and development, including medical and therapeutic areas, phases, and terminology. Ability to lead, liaise, and coordinate cross-functional project teams. Knowledge of clinical development guidelines and directives. Education and Experience: Bachelor's Degree Must have previous experience that provides the knowledge, skills, and abilities to perform the job comparable to 5+ years SSU experience has been in: CRO, Pharma organizations, highly preferred In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Physical Requirements: • Ability to work in an upright and /or stationary position for 6-8 hours per day. • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. • Frequent mobility required. • Occasional crouching, stooping, with frequent bending and twisting of upper body and neck. • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. • Ability to access and use a variety of computer software developed both in-house and off-the-shelf. • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. • Frequently interacts with others to obtain or relate information to diverse groups. • Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task. • Regular and consistent attendance. Why Join Us? When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You'll work in an environment where collaboration and development are part of the everyday experience - and where your contributions truly make a difference. Apply today to help us deliver tomorrow's breakthrough.

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It's Joyful Headless™, and it changes everything. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays Personal development fund for courses, books, conferences, and material VSOP (Virtual Stock Option Plan) The annual international team-building trip, quarterly and monthly online get-togethers As a fully remote company, with work-life balance at its core, you'll enjoy flexible schedules An international team that loves to have fun at work and works hard together to accomplish shared goals Job Summary We are looking for a motivated and supportive Backend Engineering Team Manager to guide and mentor a team of engineers. As an integral member of our engineering department, you will contribute to developing our industry-leading products by driving smooth project execution, people growth, and hiring efforts. You will also play a pivotal role in talent development, building a diverse and dynamic team that thrives on collaboration and innovation. Collaborating closely with Product and Design, you will support the execution of our product roadmap and ensure smooth delivery of commitments. If you are an experienced engineering manager with a backend background and a passion for enabling engineers to succeed, we invite you to join our growing team and contribute to the success of Storyblok as we pioneer the future of content management. Responsibilities Lead and support a team of backend engineers with a focus on delivery, people development, and process improvement. Partner with the Senior Backend Engineering Manager to align execution with team vision and strategy. Mentor and guide team members in their professional development, while promoting a culture of active coaching within the team. Support engineers in making technical decisions while ensuring processes and delivery run effectively. Establish delivery estimates, monitor progress, and help the team overcome obstacles and resolve blockers. Collaborate with Product and Design to ensure roadmap commitments are delivered iteratively and with customer focus. Own recruitment, hiring, and onboarding processes to strengthen and grow the team. Facilitate regular one-on-one meetings to set goals, evaluate performance, and provide continuous feedback. Foster a culture of documentation, knowledge sharing, and open communication. Cultivate empathy and openness towards team members from diverse backgrounds, and promote a positive workplace culture. Contribute to improving processes in a remote-first, globally distributed environment. Education & Qualifications 7+ years of relevant experience in advanced software development, including 2+ years of engineering leadership. Bachelor's or Master's degree in Computer Science or a related field. Solid backend development background (e.g., Ruby, Python), with enough technical depth to support engineers and understand challenges. Strong understanding of databases (PostgreSQL preferred), caching systems (Redis, Memcached), and background processing (e.g., Sidekiq). Familiarity with software engineering fundamentals, best practices, and problem-solving, with the ability to guide mid-level and senior engineers. Familiarity with testing strategies and CI/CD pipelines, focusing on maintainability and code quality. Understanding of scalability, reliability, observability, and security principles. Awareness of incident response practices. Proven ability to lead teams in execution - guiding engineers, resolving blockers, and ensuring delivery commitments are met. Strong communication, organizational, and stakeholder management skills, with a focus on collaboration across Product, Design, and Engineering. Confident, detail-oriented, and highly motivated to contribute to the organization's growth as part of a high-performing team. MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Storyblok co-working space GENERAL TERMS Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here . All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending *****************. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com). Here is a sneak peek of Storyblok's Visual Editor If you need an accommodation for any part of the application process, please email ********************************

Storage Scholars is a high-growth company that's undergone 100% year-over-year growth since its inception in 2017. Our goal is to change the way college students across the country move in and out of residence halls with our all-inclusive service. Storage Scholars is young, tenacious, innovative, and core-product-focused. We strive to be the premium option among the competition by offering the best user experience available, which is dependent on continuously improving our technology. We expect passion and buy-in from every team member, no matter the role. We believe everyone, regardless of their position, brings unique knowledge, skills, and perspective that makes us who we are. All voices are not just welcomed, but encouraged to be a part of the decisions and direction of the organization. At Storage Scholars, egos are left at the door, wins are celebrated as a team, and learning never stops. *This position will require you to work in the PST time zone during our busy season of April-June and August-September. This is a part time position that will average 25 hours a week, but will scale up to 40-50 hours a week in our peak weeks. Job Description: The Campus Teams Manager is a crucial role that will help execute our business operations on college campuses and corporate projects through accountability coaching & training of our student Campus Managers and Crew Leaders. The ideal candidate has 3-5 years of experience with managing/leading others and coaching/accountability and isn't afraid to tackle operations and logistics plans as well. Due to the seasonal nature of Storage Scholars' sales cycles, the day-to-day responsibilities of this role will differ throughout the calendar year. Below is a description of the roles and responsibilities by quarter. Roles and responsibilities are subject to change based on company needs. The Ideal Candidate Should Be: Overwhelmingly positive - Infectious and uplifting energy is the norm at Storage Scholars. Organized & deadline oriented- Work is more fun when we're all accountable and play for the same winning team. Gritty- No one is above doing any job, and we have all rolled up our sleeves to get the hard work done and ensure moves happen. Appropriately assertive- Leading college students takes a special management approach. The right person will make their experience positive but also provide needed guidance and boundaries. Benefits: Generous PTO plan Flexible remote working environment Ability to grow with our rapidly growing company and team Competitive salary Duties By Quarter: January-March (Q1) Campus Teams: Hiring, Training & Coaching Expectations Conversations- conduct expectation calls with campus manager hires to ensure the right fit for each role & team Weekly Accountability Meetings- lead weekly accountability meetings with each campus team to ensure continued accountability and progress to goals Campus Team Training- Ensure campus managers are on track with their training and deliverables Building up Campus Manager Talent - Working with campus management teams to build talent and help them play to their individual strengths. Mobilizing each of them personally to act in the most efficient manner they are capable of. Recognizing the limitations of each individual and when to seek additional hires at a school. Student Marketing Per Campus- Ensure rules and protocols for marketing and sales are followed at each university April-June (Q2) Training Campus Co-Founders & Executing Operations Ensuring teams are prepared - Coordinate with CTM team to ensure teams are best equipped with adequate inventory and managers are prepared for moves with an understanding of our processes and sufficient staffing. Key Access Plans- Coordinate key access plans with administration and campus teams to ensure a smooth move process Oversee Moves- Check the Worklist/Special Moves List daily for each campus team. Monitor moves virtually and assist campus managers with problem-solving. Compensation Reviews for Campus Managers- Conduct end-of-season comp/performance reviews for each campus manager July-September (Q3) Reflection & Analysis Summer & Fall Labor- Coordinate with student teams to get summer and fall operation plans in place. Coordinate early occupancy needs for key access schools. Replacement Hires- Work with Campus Hiring Manager to replace or add members to each campus team as needed to prepare for fall move-ins. Identifying bottlenecks in the campus management process - What is slowing down progress? Is it a person? Technology? Talent Issue? Identifying winning strategies - What causes a school to grow the most? Successful co-founders? Email open rates? School partnership recognition? Overall demographic? What do we double down on going forward? Q2 responsibilities will still be active during Fall move-ins. October-December (Q4) Building for the Next Season Recruiting New Managers- Work with the Hiring Manager to recruit new campus managers & coordinate which campus managers will be returning to repeat the internship Update Campus Training- Work with the hiring team to update/add campus manager training for the following season Identifying growth channels - Are there new service offerings we should consider? Strategic Acquisitions?

AO Globe Life is expanding and seeking motivated individuals who want to make a meaningful impact while enjoying the flexibility of remote work. This opportunity is ideal for professionals who are ready to take ownership of their careers, work toward financial independence, and grow within a supportive, mission-driven organization. As a Remote Client Benefits Specialist, you will assist individuals and families nationwide in securing essential life and supplemental coverage designed to protect their financial future. No prior experience is required-success in this role is driven by a strong work ethic, a growth mindset, and a genuine desire to help others. Comprehensive training and mentorship are provided. What You Can Expect 100% Remote Work: Enjoy the freedom and flexibility to work from anywhere. Structured Training & Mentorship: Comprehensive onboarding, virtual workshops, and ongoing support. Weekly Pay: Consistent weekly compensation with performance-based incentives. Unlimited Earning Potential: Commission-based structure with no income cap. Union Membership & Benefits: Access to OPEIU Local 277 representation, medical reimbursement, and company-paid life insurance. Career Advancement Opportunities: Clear pathways into leadership roles based on performance. Recognition & Rewards: Eligibility for company-sponsored trips, conferences, and performance awards. Key Responsibilities Conduct virtual consultations to educate clients on available benefit options. Assess individual needs and recommend appropriate coverage solutions. Guide clients through the application process with professionalism and care. Maintain accurate digital records and manage follow-up communication. Build long-term, trust-based relationships through excellent ongoing service. Ideal Candidate Profile Strong verbal and written communication skills. Organized, adaptable, and self-motivated professionals. Comfortable working independently in a remote environment. Coachable individuals who value collaboration and feedback. Passionate about helping others while achieving measurable goals. Why AO Globe Life At AO Globe Life, we believe success is built through mentorship, accountability, and opportunity. You'll join a team that values integrity, growth, and impact-offering the tools and support needed to build a sustainable, rewarding career from anywhere.

LOCK DESK MANAGER The Lock Desk Manager oversees daily lock desk operations and provides support for Secondary Marketing activities across both Wholesale and Correspondent mortgage channels. This role ensures accurate and timely processing of loan locks, pricing updates, and investor communications, while also setting policies, ensuring compliance and resolving escalations for a smooth and profitable loan pipeline. Job Duties Manageand oversee daily lock desk operations, includingprocessing rate locks, extensions, and change requests, and relocks, ensuringtimelyandaccuratepricing. Supervise and provide daily communication to the offshore lock desk team, ensuring accuracy, consistency, andtimelycompletion of tasks. Maintain lock desk system accuracy, includingtimelyupdatesofpricing, products, and investor guidelines as directed by Capital Markets leadership. Act as the primary point of contact for Sales and Operations staffregardinglock-related questions, issues, and exceptions, escalating complex matters to the VP, Capital Markets as needed. Monitor and reconcile lock activity, ensuring proper documentation and adherence toestablishedprocedures. Support the delivery of loans to investors by preparing and validating lock data. Implement and enforce rate lock policies, ensuring adherence to investor guidelines andregulatoryrequirements. Partner with Sales, Secondary Marketing, and Operations to streamline processes, resolve issues, and support heading strategies. Provide reporting and data analysis on pipeline activity, lock fallout, and investor performance to support Capital Markets decision making. Train, and oversee offshore team members to ensure compliance with company standards and efficient support of lock desk functions, including setting performance metrics (KPIs), and ensuring service levels are met. Ensureaccuratedata entry in the Loan Origination System (LOS) and Product & Pricing Engines (PPE). Assistwith audits, reporting requests, and compliance reviews related to lock desk and investor delivery activities. Recommend workflow improvements and systemenhancements to increase efficiency and reduce errors in lock desk operations. Competencies Accountability -Takes ownership of work and outcomes, consistently following through on responsibilities and meeting commitments. Attention to detail -Looks for ways to improve and promote quality of work anddemonstratesaccuracy and thoroughness. Collaboration -Actively builds trust-based relationships across teams and levels, fostering open communication, collaboration, and shared goals. Customer Service -Understands andmaintainsclient needs and relationships, internal and external, as the primary driver of work goals and activities. Proactive -Demonstrates forward thinking by planning ahead,seeking outimprovements, and acting decisively to move work forward. Work Environment Hybrid: This role follows a hybrid schedule, with a combination of in-office and remote work. Employees are expected to be on-site as determined by department needs, most hybrid employees follow a schedule of 3 days in-office, 2 days remote, unless otherwise stated. Standard office equipment, including a computer, headset, and webcam, is provided for use in both settings. A reliable internet connection and a professional home workspace are required. Minimum Qualifications Bachelor's degree in Finance, Business, or related field, or equivalent work experience. Minimum 2years of experience with Secondary MarketingLock Desk or related mortgagefunctions, with 1 yearof supervisory experience. Proven leadership and team management experience. Experience with Encompass, Lender Price,and Optimal Blue isrequired. Strong experience with loan lock processes,pricingand investor guidelines. Deep knowledge of mortgage products, secondarymarketsand investor guidelines. Demonstrated ability to manage daily communications and workflow with offshore teams. Excellent attention to detail,accuracyand organization skills. Strong written and verbal communication skills, with the ability to collaborate across departments. Preferred Qualifications Familiaritywith mortgagepipelinemanagement and investor loan delivery process. Advanced Excell skills and experience working with large data sets. Strong problem-solving skills and ability toidentifyprocess improvements. Knowledge of compliance requirements in mortgage banking (agency and investor guidelines). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate via oral and written communication, such as phone calls, emails, and ticketing systems. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. The employee may occasionally be asked to pick up and/or move up to 15 pounds. Duties Disclosure The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Can you coach, problem-solve, and keep a high-volume enrollment pipeline moving with speed, accuracy, and consistency - all while putting families first? We're seeking a Team Manager to lead our Self-Determination Program (SDP) Transition Navigators - the front-line guides helping individuals and families successfully enroll in California's SDP. This is a fast-paced, quota-driven, metrics-focused role where operational rigor, quick response times, and excellent customer service aren't just values - they're KPIs you will own. You'll lead a high-performing team to hit measurable goals, improve response SLAs and NPS, remove operational bottlenecks, and ensure every family moves through enrollment efficiently and confidently. At NeuroNav, we believe people with disabilities deserve autonomy, respect, and real power over their services. Our mission is to enhance the quality of life for people with developmental disabilities through simplicity, choice - and reliable, high-quality execution. We guide families through the Self-Determination Program, a transformative approach that unlocks more creativity and flexibility in how services are delivered. As the Team Manager for our SDP Transition Navigators, you will be responsible for performance management, KPI tracking, coaching for results, and process discipline. You will set clear expectations, monitor metrics daily, and use data to drive continuous improvement. And you will pair that operational excellence with compassionate leadership - ensuring the participant experience stays front and center while the team consistently delivers on speed, quality, and accountability. About NeuroNav Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we've already helped hundreds of clients enroll in the Self-Determination Program - and we're scaling rapidly to serve more individuals across California. Responsibilities Include: Team Leadership & Coaching Provide supportive supervision to a team of Transition Navigators, fostering collaboration, growth, and performance excellence Project Management & Workflow Oversight Drive consistent use of HubSpot workflows, sequences, and automated reminders. Monitor deal-board progress, ensure timely follow-ups, and enforce task completion standards. Metrics Accountability Help the team meet individual and team enrollment goals. Track performance using KPIs, monitor client outcomes, and set daily and weekly targets for response times, NPS, and task completion. Spot bottlenecks, fix issues quickly, and coach team members to meet or exceed standards. Track retention and follow-up success to ensure families remain engaged and supported. Customer Experience & Conflict Resolution Ensure escalations are resolved quickly and effectively, maintain high client satisfaction, and track trends in follow-ups, retention, and feedback to continuously improve the family experience. Training & Development Ensure staff are confident in tools, policies, and best practices - continuously promoting team growth through feedback, coaching, and structured learning Cross-Functional Collaboration Partner closely with NeuroNav leadership to resolve operational issues impacting service delivery Mission-Driven Innovation Contribute insights to inform improvements in systems, client experience, and organizational strategy What You'll Bring Bachelor's Degree or equivalent work experience Experience transitioning mission-driven direct line service staff into structured workflows. Proven ability to drive results using measurable goals, dashboards, or KPIs Strong customer-service orientation and ability to de-escalate complex issues Excellent organization and project-management skills Clear and compassionate communication with a coaching mindset Ability to thrive in a fast-paced, remote environment using digital tools Preferred Experience: Working knowledge of support systems for individuals with intellectual and developmental disabilities Experience with California's regional center system Familiarity with California's Self-Determination Program Working experience with CRM platforms with a strong preference for experience with Hubspot Experience tracking performance, service quality, and metrics in social services setting Benefits We believe in supporting our employees' well-being and work-life balance: Remote-first - ability to work from home Continuous coaching, Professional development opportunities Career growth Health, vision, and dental insurance 401(k) 14 Paid Time Off (PTO) days per year 7 sick/flex days per year Annual company retreat Salary Range: $70,000 - $85,000 (based on experience and location)

Description AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together! What You'll Do: Manage the Dispositions Team (Vendor) comprised of 4-5 team members (coaching, performance reviews, corrective actions, etc.) Test/monitor/assist with escalated disposition reversals Delegate and process urgent disposition requests Input IT tickets and identify automation and process efficiencies for Sales, Operations, and Dispositions Team Assist the Customer Service and Complaint Teams with file reviews and corrections Pull and review the following reports daily/as needed: Unprocessed Decline/Cancel - review and process files Canceled as Duplicate - check for errors Declined as Incomplete - check for errors Applications Still Active - manage aged loans HMDA/MCR Report-check for errors ECOA Clock Monitoring - manage ECOA compliance including processing files to remain in compliance Decline Dashboard - assign work tasks Manage the Compliance/Dispositions Mailbox ([email protected]) Ensure processes around dispositions are followed in accordance with policies, procedures, and training Provide monthly ECOA and Decline reports to management Provide weekly QC reviews of Dispositions Team performance Identify and provide training to staff, as needed Update internal document (policies and procedures) annually and as needed Assist with research, responses, and corrective actions for any audits and examinations related to canceled or declined files Provide support with Fair Lending reviews Research and respond to internal and external audit and exam findings related to ECOA/Reg B Complete monthly HMDA manual geocoding list Other duties as assigned What You'll Need: High school diploma: college preferred Minimum of 4+ years recent experience in the mortgage lending industry, 3+ years regulatory compliance experience preferred Familiarity with government agency guidelines specifically related to ECOA, FRCA, HMDA and Fair Lending Mortgage retail experience preferred Loan processing and/or underwriting experience preferred Working knowledge of Microsoft Office high emphasis on EXCEL and POWERPOINT Proven problem-solving skills Ability to manage time and demonstrated ability to manage multiple priorities Must have ability to thrive in a fast-paced work environment Must be able to communicate with internal and external customers in a clear, concise, and understandable manner both verbally and in writing Ability to work independently **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation: Target annual compensation is $55,000 - $58,000 based on prior experience. Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Bonus · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation's Privacy Policy Statement (“Policy”) can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

Drive growth, shape strategy, and win projects - join our team in our newly created Bid Desk Manager position! You will lead our commercial audiovisual bidding process and drive new business opportunities. This role blends sales strategy, relationship management, and technical expertise to identify projects, prepare competitive proposals, and manage purchasing contracts that support company growth. Key Responsibilities include: Manage a pipeline sufficient to achieve sales quota. Monitor bid boards and industry networks; build relationships with AV consultants, general contractors, and electrical contractors to gain visibility on upcoming projects. Negotiate, renew, and track compliance for purchasing contracts; coordinate with finance for documentation. Collaborate with account executives to develop competitive proposals and provide technical support. Oversee engineering deliverables throughout the project lifecycle. Track bid performance metrics, conduct audits, and implement process improvements to boost efficiency and win rates. Our ideal candidate will have... Must have 1+ years' technical expertise in commercial audiovisual system design, including signal flow, equipment specification, and systems integration. This experience must include interpreting design specifications; creating and reading pre-sales components designs, and creating bill of materials. Proven experience in bidding and technology contracting with a strong record of successful project estimations. Ability to identify and drive AV bid opportunities, including growing a pipeline and collaborating with the sales team. Excellent organizational and communication skills for managing multiple bids and maintaining industry relationships. Results-oriented mindset with willingness to work under a performance-based pay structure. Ability to analyze bid performance metrics and recommend process improvements. Self-motivated, detail-oriented, and able to thrive in a fast-paced environment. What is the work environment like? This position is typically sedentary in nature. Must have dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other office equipment. Occasionally, you must lift and transport moderately heavy equipment (up to 50 pounds). This can be a remote work role, but the hired applicant must be located in the Southeast US, with preference given to those located in Tennessee, Georgia or Florida. The best way to describe the team is that we have an "entrepreneurial" spirit. We love challenges, embrace change, are self-motivated and will quickly pivot to help where needed. Additional Information: We offer a competitive salary and a comprehensive benefits package including medical, dental, vision, and life insurance, along with a 401k with company match. All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S. We are an Equal Opportunity Employer

The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully remote role requires strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management, Problem Management, and Knowledge Management. Occasional travel may be required to meet with customer representatives. Responsibilities Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs and internal KPIs are met or exceeded. Oversee scheduling and staffing for 24x7x365 coverage. Monitor First Call Resolution and speed of answer. Work with field services and outside groups to ensure expedient and accurate routing of tickets that cannot be handled by tier 1. Follow ITIL best practices for Incident Management, ensuring Incident Management Team follows proper escalation protocols and has the necessary resources to facilitate stand up calls for incident resolution. Work with customer to ensure compliance of outside groups as necessary. Follow ITIL best practices for Problem Management, ensuring Problem Management Team has sufficient resources to perform Root Cause Analysis. Work with customer to ensure that other groups provide sufficient cooperation and information to assist with Problem Management function. Follow ITIL best practices for Knowledge Management, ensuring that the knowledge base is accurate and continually improved. Follow ITIL best practices for Service Request Management, ensuring that requests are handled in a timely manner and escalated or assigned to the proper group in a timely manner. Ensure that all weekly, monthly, quarterly and ad hoc reports are accurate and completed before deadline. Monitor productivity and work compliance of all remote workers. Ensure proper training of incoming agents. Have virtual weekly and on demand meetings with customer representatives and collaborate with them to ensure that all needs are met. Ensure that security incidents are handled in compliance with customer requirements. Work with PMO resource manager to ensure proper assignment and tracking of government provided assets. Ensure that VIP customers are provided with enhanced support per customer requirements. Oversee Account Management Group, ensuring that they meet all customer requirements. Ensure follow-up on low customer survey scores, and any other reported issues. Qualifications Requirements: Bachelors degree with 8-12 years of experience. Minimum 3 years of IT Service Desk experience, with an additional 2 years in a leadership role. Minimum 3 years of hands-on experience implementing and managing ITIL practices, including Incident, Problem, and Knowledge Management. Strong understanding of ITSM tools and ITIL framework. Ability to manage remote teams effectively in a 24x7 environment. ITIL 4.0 foundation certification. Help Desk Institute or Service Desk Institute certification. Desired Qualifications MCSA Office 365 certification Clearance required: Must be able to obtain and hold a public trust clearance #ar #nss #tm #AR #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $120,000.00 - USD $120,000.00 /Yr.

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree). WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

About the Company Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We're looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere . About the Role We're seeking a highly collaborative, detail-oriented Deal Desk Manager to support Armada's global Deal Desk and GTM teams. This role sits within the Revenue Operations organization and partners with Sales, Legal, and Finance to ensure deals move quickly, accurately, and compliantly from quote to close. The Deal Desk Manager will work alongside Armada's Deal Desk team to manage the order form approval process, partner closely with the field to draft and finalize order forms, and ensure adherence to pricing, legal, and operational policies. This is a fast-paced role that requires urgency, strong judgment, and a customer-first mindset while balancing accuracy and compliance. Location. This role is remote, but being based on the East Coast and working East Coast hours will be required. What You'll Do (Key Responsibilities) Manage Armada's order form approval queue with a high sense of urgency, ensuring timely turnaround to support deal velocity and customer needs Draft, review, and finalize order forms in close partnership with Sales, Customer Success, Finance, and Hardware teams, supporting both hardware and software transactions Ensure all order forms comply with approved pricing, discounting policies, and legal requirements Serve as a trusted advisor to the field, consulting on order form structure, deal mechanics, and process best practices Collaborate closely with Legal and Finance to resolve non-standard deal terms and ensure accurate deal documentation Perform quality checks on executed order forms to confirm completeness, accuracy, and readiness for booking and downstream processes Act as an internal SME for Partner and resale order forms, ensuring pricing compliance across regions and resale orders Identify recurring deal issues or process friction and partner with Deal Desk, Legal, Finance, and RevOps to recommend and implement improvements Support continuous improvement of Deal Desk workflows, templates, and approval processes to scale with Armada's growth Maintain clear documentation and guidance for order form processes and standards Act as a highly responsive point of contact for deal-related questions from cross-functional teams Required Qualifications 8 years of experience in Deal Desk, Financial Analysis, Sales Operations, Legal Operations, or a related role in a B2B company Experience supporting global sales teams, preferably in a business that sells both hardware and software Strong attention to detail with the ability to balance speed and accuracy in a high-volume environment Working knowledge of pricing approvals, discounting structures, and order-to-cash processes Excellent communication skills and comfort working cross-functionally with Sales, Legal, Finance, and Operations Ability to manage multiple priorities, deadlines, and stakeholders simultaneously A collaborative, solutions-oriented mindset Preferred Qualifications Experience supporting international deals, including multi-currency or region-specific requirements Familiarity with CRM and deal management tools such as Salesforce, DocuSign, Ironclad, Dealhub, or similar platforms Exposure to contract structures such as MSAs, order forms, and software license agreements Experience in a startup or high-growth environment Compensation For U.S. Based candidates: To ensure fairness and transparency, the base salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications. In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request) . Benefits (USA) Medical, dental, and vision (subsidized cost) Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) Retirement plan options, including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 15 paid company holidays per year #LI-Remote #LI-SM1 Compensation$116,000-$145,000 USD You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.

Category Information Technology Tracking Code FCA 5232-585 Type Full-Time/Regular CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The CRM serves as the local primary point of contact for the assigned Customer (7th Signal) on site. Coordinates AESD support provided to the AESD Customer and associated end users. ACTIVE SECRET CLEARANCE REQUIRED. Essential Functions * Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts * Review tickets to ensure consistency in documentation to standards * Actively participate and lead customer status calls * Conduct periodic On-Site visits with supported organizations and service desk (when requested) * Communicate action plans to customer base during outages or impact to service desk operations * Develop Strategic communications for process changes driven by both the service desk and customer environment * Support continuous process improvements to improve performance levels through reporting trends and ticket analysis * Drive client satisfaction on the Service Desk * Coordinate and test ITSM configuration changes with our platform developers and onboarded customers * Educate onboarded customers on enhancements and new capabilities as they are deployed * Partner with other departments such as Knowledge Management and Incident Management to collaborate on improving service desk processes and socialize known issues such as system degradations Competencies * Customer Service Management * Training * Help Desk Management Supervisory Responsibility CRM has oversight of the Help Desk Agents Work Environment This is a remote Opportunity Required Skills * B.S. degree in business, CIS, marketing, or other related discipline or the equivalent combination of education and professional training, with 3 years of customer service experience * Must have or be able to obtain ITIL V4 Foundations Certification within 60 days of hire * Experience working in service desk operations to include standard call flows, ticketing systems, and ticket logging; experience with ServiceNow is highly preferred, to include Case Management, Major Issue Management, Visualization & Dashboard creation, and minor familiarity with other ServiceNow capabilities such as Hardware & Software Management, Field Services Management and Strategic Portfolio Management * Competency in call center tracking tools * Basic understanding of Enterprise-level Information Technology tools and practices * Demonstrated ability to learn customer support processes and techniques * Excellent analytical and problem solving skills * Excellent oral and written communication skills, should be able to confidently brief/present updates on weekly meetings with various stakeholders * Experience working with, and an understanding of, U.S. Department of Defense and U.S. Army IT policies and directives, and a strong understanding of the Army working environment * Must be a U.S. Citizen * ACTIVE Secret Clearance required Required Experience CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Washington D.C. View the Google Map in full screen.