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Top 50 Desk Manager Skills

Below we've compiled a list of the most important skills for a Desk Manager. We ranked the top skills based on the percentage of Desk Manager resumes they appeared on. For example, 23.7% of Desk Manager resumes contained Customer Service as a skill. Let's find out what skills a Desk Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Desk Manager

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Desk Manager jobs:
  • Practiced excellent customer service and professionalism when communicating with patrons, both verbally and via email correspondence.
  • Provide excellent customer service and ensure all guest are enjoying their visit while following Bounce U Safety rules.
  • Increased customer satisfaction scores from 68 percent to 89 percent by increasing customer service training and supervision.
  • Job duties include customer service, working with security detail, and basic filing knowledge.
  • Supervised four to five employees monitoring the balancing of cash drawers and customer service.
  • Maintain customer service by monitoring daily call center operations; adjust systems and staffing.
  • Promoted strong customer service to staffers, students, parents and university employees.
  • Job included customer service, cash register problem solving, and guest relations.
  • Provided highest level of customer service to satisfy needs and earn new business.
  • Lead team of traders with focus on customer service and trade execution quality.
  • Assist Residence Life Education and Housing with customer service in freshman residence halls.
  • Manage a team of employees, money management, marketing, customer service
  • Managed the Commitment Desk related to pricing loans and customer service.
  • Managed 8 employees in a fast paced customer service environment.
  • Supervised library operations and student staff and provided customer service Checked in/out books, processed magazines and approved student forms
  • Provide excellent customer service Perform basic administrative work
  • Earned numerous recognitions for exceptional customer service.
  • Ensured cashiers and baggers followed store policies and provided outstanding customer service.
  • Resolved customer issues and complaints/Customer service Other departments worked in: Building Materials and Millwork.
  • Provide customer service *Schedule staff *Order and stock inventory *Cashier/ODNR License Administration

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18,525 Customer Service Jobs

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2. Front Desk
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high Demand
Here's how Front Desk is used in Desk Manager jobs:
  • Serve as Manager for all front desk employees, supervising their shifts and creating the schedule to ensure appropriate coverage.
  • Maintain the front desk by answering phone calls, responding to emails, and special requests.
  • Handled sales and scheduling task for other front desk staff, personal trainers and massage therapists.
  • Assisted with front desk duties, process soccer player's monthly membership cards and fees.
  • Prepare and maintain front desk appointments, promotions and consultations for students and staff.
  • Front desk night guard and checked students for their ids and proofs of residency.
  • Administered notification of front desk operations such as concierge service and guest relations.
  • Managed front desk, assisting customers with purchases, exchanges and item holding.
  • Trained new staff and implemented new techniques in running the front desk.
  • Managed front desk of a resident hall with over five hundred residents.
  • Hired and trained new people for the front desk.
  • Managed the front desk and answered incoming phone calls.
  • Manage schedules for the front desk staff.
  • Hired and oversaw front desk personnel.
  • Manage front desk in dormitory halls
  • Managed day by day function of a front desk at a luxury and upscale condominium building.
  • Organized front desk to make work more efficient .
  • Trained new front desk associates Prepared front office schedule and ensure compliance to get it approve by Director of front office.
  • Manage front desk staff schedules and all gym supplies orders and shopping Conduct interviews and train new hires Recruit new employees
  • Managed front desk and supervised parties Open and closed the facility Cashier/Booked parties

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1,555 Front Desk Jobs

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3. Staff Members
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high Demand
Here's how Staff Members is used in Desk Manager jobs:
  • Provided guidance to staff members and subordinates to ensure proper program implementation.
  • Introduced professional and technical skill development road-maps to motivate staff members.
  • Delegated responsibilities to staff members.
  • Assisted 12 night staff members in checking and verifying id's, performing perimeter safety checks and roving of the buildings.
  • Correspond via email or phone with university staff members and campus housing residents to resolve any issues on campus housing behalf
  • Trained new staff members and acted as a consultant to many teams throughout Merrill Lynch.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Brief hotel staff members on policy changes, products, services and pricing.
  • Recruit and train new hotel staff members for the guest service team.
  • Coordinate production schedule for three staff members for weekly furniture news publication.
  • Ensured that policies and procedures were followed by staff members
  • Received and distributed maintenance requests to staff members.
  • Assisted in hiring and terminating staff members.
  • Handled conflict between staff members.
  • Served as a liaison between professional and student staff to communicate new policies and maintain active communication amongst all staff members.
  • Act as a liaison for RDs and other professional staff members.

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988 Staff Members Jobs

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4. Desk Assistants
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high Demand
Here's how Desk Assistants is used in Desk Manager jobs:
  • Answered the desk phone promptly and solved any problems raised by the hall residents or desk assistants.
  • Conducted meetings, hired students, completed payroll, process paperwork, supervise and trained desk assistants.
  • Managed a team of 20 Community Desk Assistants responsible for residence hall security and guest assistance.
  • Set goals and objectives for desk assistants, train desk assistants, and monitor staff performance.
  • Hired, trained, supervised, and evaluated a staff of 9 Desk Assistants.
  • Managed staff of seven Desk Assistants in a residence hall of 250 students.
  • Guide Desk Assistants in handling sensitive situations involving police and other residential staff.
  • Trained Desk Assistants on customer service, security, and mail duties.
  • Managed and trained Desk Assistants who worked at all university housing.
  • Ensured that desk assistants maintained a professional environment at the desk.
  • Supervised & trained a staff of 28 Desk Assistants.
  • Hire train and Supervise 15-20 student Desk Assistants.
  • Supervised and organized team of 20+ desk assistants.
  • Trained desk assistants in housing policy and duties.
  • Mentor Desk Assistants in housing operations and expectations.
  • Managed a staff of 10 Desk Assistants.
  • Supervised a staff of 6 Desk Assistants.
  • Coordinate meeting with desk assistants * Maintain a stable and clean workspace in the residence halls
  • Lead training of Desk Assistants in the policies and proceedures of University Housing.
  • Managed office documentation Aided desk assistants create a schedule to work Maintained eight residential halls' security desks Trained new hires

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5. Financial Institutions
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high Demand
Here's how Financial Institutions is used in Desk Manager jobs:
  • Managed client base of major banks and financial institutions.
  • Managed 7 Internal Wholesalers covering Financial Institutions such as BB&T, First Citizens, Chase and Cetera.

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451 Financial Institutions Jobs

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6. Sales Goals
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high Demand
Here's how Sales Goals is used in Desk Manager jobs:
  • Supervised and mentored 12 sales people; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives.
  • Managed all sales personnel and insured that staff met monthly sales goals while complying with firm policy and meeting regulatory requirements.
  • Establish sales goals to support store, regional, and manufacturer goals; conduct regular sales meetings.
  • Ensured associates and store would meet and exceed monthly and weekly sales goals.
  • Analyzed industry sales patterns to determine advertising, sales goals.
  • Hire, train and organize staffs, setting sales goals, for the sales person.
  • Developed highly empathetic clientrelationships and earned reputation for exceeding sales goals.

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2,877 Sales Goals Jobs

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7. Phone Calls
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high Demand
Here's how Phone Calls is used in Desk Manager jobs:
  • Completed daily tasks such as cash count, scheduling conference rooms, sorting mail, and answering phone calls and emails.
  • Checked students in, handed out equipment, answered phone calls, and closed the center at night.
  • Provide customer satisfaction via email correspondence, phone calls, and engineer placement on multiple network issues.
  • Operate the front desk by answering phone calls, booking reservations, and handling guest issues.
  • Answered phone calls and provided information to callers and transferred callers to the appropriate office.
  • Assisted with Business Operations such as housing contracts, phone calls, and coordinating meetings.
  • Scheduled new appointments and coordinated follow up phone calls to ensure client satisfaction.
  • Answered phone calls and tended to customers' needs and requests.
  • Answer phone calls, take reservations, check in reservations.
  • Answer incoming phone calls and provide necessary feedback to inquiries.
  • Answer phone calls and helped the customer over the phone
  • Handle incoming phone calls, provides outstanding customer support.
  • Directed phone calls via Execu-Tech console and greeted public.
  • Received and managed 40+ phone calls per shift.
  • Answered phone calls and gave appropriate information.
  • Answer phone calls, forward calls, and take messages.
  • Answer all phone calls at the front desk.
  • Answered periodic phone calls, and assisted in scheduling.November 2013- August 2015
  • Front desk management Answering phone calls Scheduling meeting room reservations Customer Service

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248 Phone Calls Jobs

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8. Credit Card Transactions
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high Demand
Here's how Credit Card Transactions is used in Desk Manager jobs:
  • Maintained responsibility for cash and credit card transactions.
  • Reconcile credit card transactions every day.
  • Monitored room availability using excel spread sheet.Processed credit card transactions during the checkout process.

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3 Credit Card Transactions Jobs

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9. Sales Floor
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high Demand
Here's how Sales Floor is used in Desk Manager jobs:
  • Assist buyer in purchasing new products as well as aid in merchandising new product on the sales floor.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Assist customer on the sales floor with my opinion choices and needs.
  • Processed shipment and merchandised clothing in own section on sales floor.
  • Processed exchanges and returns at service desk, Receiving and disbursement of cash, and monitored sales floor activity

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6,836 Sales Floor Jobs

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10. Daily Operations
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high Demand
Here's how Daily Operations is used in Desk Manager jobs:
  • Spearhead all aspects of managerial support including communication, troubleshooting, overseeing daily operations, training and documentation.
  • Managed daily operations ensuring all employees deliver high-quality, unique experiences to guests.
  • Managed daily operations of boutique limited partnership securities trading facility, generating over $2 million in commission revenues in 1995.
  • Coordinated with management on premiums, fees, and profitability on mortgage loan products as well as daily operations.
  • Assisted with the daily operations of a 90,000 square feet antique emporium (Jul 1998-Nov 2000)
  • Hired, trained, supervised and scheduled daily operations of a five member trading team.
  • Supervised daily operations of multiple execution services on the floor of the CBOE.
  • Trained a staff of 70 employees regarding daily operations, and customer service.
  • Managed the club's daily operations and supervised events.
  • Hired, Trained and Supervised 30 desk assistants * Conducted monthly staff meetings to guarantee efficient daily operations * Configured monthly payroll

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1,710 Daily Operations Jobs

No jobs at selected location

11. Internet
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high Demand
Here's how Internet is used in Desk Manager jobs:
  • Operated a very successful Internet department maintain a very profitable used car department
  • Lead and assisted three Internet coordinators (appointment setters) and three Internet Salespeople to generate sales for dealership.
  • Managed 300+ internet leads a month, with 3 employees, accounting for 40% of dealership volume.
  • Increased Internet SalesDepartment from 30 units per month to over 120 units in as director within 8 months.
  • Started out in sales and advanced to Internet Manager/Desk Manager in new and used automotive sales.
  • Conduct sales meeting, respond to Internet inquiries, order vehicles, and manage dealer trades.
  • Handled daily distribution of Internet bookings, including air, hotel and car reservations.
  • Managed sales staff, meetings, training, BDC and Internet Departments.
  • Handled all dealings with Internet vendors and lead providers.
  • Ordered products for customers by phone and internet.
  • Started, implemented, and ran Internet/BDC Department.
  • Prepare price quotes for internet sales department.
  • Manage a budget for Sales/Internet Department.
  • Manage internet pricing for used vehicles.
  • Manage Wi-Fi Network and Internet Connections.
  • Managed Internet Department Trained and implemented new Insurance and After Market Products
  • Help guests to setup their Wi-Fi networks and internet connections.

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298 Internet Jobs

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12. Data Entry
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high Demand
Here's how Data Entry is used in Desk Manager jobs:
  • Developed procedures to standardize data entry, special orders and call escalations, enabling greater department productivity.
  • Administered memberships and maintained data entry through computer programs.
  • Performed various administrative duties and data entry
  • Assist other administrative staff with overflow work, including but not limited to word processing and data entry.
  • Provided general assistance to a diverse population Skills Used Data Entry 42 words/per minute

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515 Data Entry Jobs

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13. CSI
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high Demand
Here's how CSI is used in Desk Manager jobs:
  • Track team goals and objectives on a daily basis with pace reports for sales, gross profit, and CSI.
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
  • Involved in customer service situations to reduce the risk of unsatisfied customers to maintain high level of CSI.
  • Maintained an average of 98.8 Honda CSI average, and received the Presidents * Award of Excellence.
  • Ensured my car deals were all funded, had above average CSI and We-Owes were fulfilled.
  • Maintain high CSI, volume and gross for the sales and finance department.
  • Maintained 91% CSI levels (4% above national average).
  • Exceeded regional and national CPS/CSI ratings while achieving sales effectiveness.
  • Implemented Policy and Procedures to maximize Profit and CSI.
  • Help to achieve and maintain CSI.
  • Maintained 88% CSI levels.
  • Produced up to 100 units new and pre-owned vehicles grossing $4500-$5200 PVR with consistently high CSI.
  • Achieve monthly forecasts for vehiclesales volume and profit objectives as well as exceeding district CSI.
  • Maintain good csi,,desking deals when needed,maintaining high numbers pvr also doing finance for lexus store.

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34 CSI Jobs

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14. Sales Desk
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high Demand
Here's how Sales Desk is used in Desk Manager jobs:
  • Created an annuity sales desk from the newly combined companies resulting in a knowledgeable and professional team of six internal wholesalers.
  • Coached, developed, motivated, and inspired, an investment sales desk for a Fortune 30 company (MetLife).
  • Designed Annuity Specialist program, managed the sales desk and provided support for ASX and GAX Annuity Committees.
  • Managed relationships with all outside fund managers, ensuring that sales desk was trained on fund stories.
  • Trained sales people in the presentation and closing of deals, using a structured sales desk.
  • Managed South and Midwest regional trading and sales desk for 12 years.
  • Implemented dedicated sales desk to support advanced market and trust sales.
  • Managed and promoted sales performance of Professional Sales desk employees.
  • Managed the sales desk for both internal and external divisions.
  • Promoted to newly created position, Sales Desk Manager (October, 2012).
  • Created Westcon's first global sales desk from ground up.
  • Started as cashier and advanced to lumber sales desk manager.Obtained a Commercial Class B license in order to help with deliveries.

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5 Sales Desk Jobs

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15. Customer Relations
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average Demand
Here's how Customer Relations is used in Desk Manager jobs:
  • Maintained excellent customer relations and developed customer rapport.
  • Scheduled surgery's and Handled customer relations
  • Developed strong dealer and customer relations.
  • Managed customer relationship and contracts.
  • Establish and maintain excellent customer relationships with clients by instilling a level of trust and integrity second to none.
  • Developed strong customer relations, appraised trade-ins, orchestrated financing, and gave final approval of all sales.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Trained and supervised desk clerks in all facets of order entry and customer relations.
  • Negotiate best prices for customers to build a strong customer relations base.
  • Oversee employee and customer relations in fuel bay and in store.
  • Handled all customer relations /grievances.
  • Coordinated price movement and distribution for large Japanese customer base * Maintained customer relationships with foreign banks

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206 Customer Relations Jobs

No jobs at selected location

16. Customer Complaints
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average Demand
Here's how Customer Complaints is used in Desk Manager jobs:
  • Handled customer complaints personally to verify they were properly handled.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Conducted sales meetings, oversaw daily planning; effectively managed sales floor and handled customer complaints for sales and service departments.
  • Check people in, check people out, handle customer complaints, park and retrieve cars.
  • Demonstrated sound judgment and decision making ability in dealing with customer complaints and conflicts.
  • Worked any shift, helped with scheduling, reservations, dealt with customer complaints.
  • Answer inquiries pertaining to policies and services, and resolve customer complaints.
  • Prepared schedules and handled customer complaints and employees issues.
  • Responded to customer complaints and ensure highest level of customer satisfaction.
  • Handle returns and exchanges Resolve customer complaints Maintain front desk

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213 Customer Complaints Jobs

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17. Computer System
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average Demand
Here's how Computer System is used in Desk Manager jobs:
  • Completed extensive data entry of customer interactions/transactions in company computer system to provide senior management key information.
  • Monitored and maintained computer system.
  • Front desk, customer service, enter customers in computer system, open/close cleaners, supervise and answer phone, tag clothes
  • Worked with the multiple complex computer systems to help train employees to navigate the system in the most efficient manner possible.
  • Greet all guest, check in parties, confirm and input party reservations into computer system.
  • Logged in deposits from other departments and entered prices changes into the computer system.
  • Position also included training and on-boarding new staff into our computer system.
  • Monitor compliance with computer systems for employees.
  • Trained Sports staff on new computer system.
  • Designed and built computer systems.
  • Key Accomplishments: Organized implementation of computer systems and programs that improved operational work flow.

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170 Computer System Jobs

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18. Sales People
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average Demand
Here's how Sales People is used in Desk Manager jobs:
  • Trained sales people in doing accurate trade and sales walk around on vehicles so they can maximize front end gross profit.
  • Develop relationships with key resort managers and sales people at Planet Hollywood.
  • Used Car Dept 2.Duties: Desk deals, close deals, trained sales people, coordinated all sales with finance manager
  • Top 15 dealership in the US with team of ten sales people; sells approximately 900 vehicles per year.

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357 Sales People Jobs

No jobs at selected location

19. Sales Process
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average Demand
Here's how Sales Process is used in Desk Manager jobs:
  • Enhanced the sales process by developing sales tools to assist in the accurate pricing of products and services.
  • Implemented an Evidence Manual tool to help Sales Associates in the Sales process and create value in vehicles.
  • Motivated staff to meet/exceed established five day sales goals and objectives by developing a proven sales process.
  • Provide training to sales staff; monitor online sales process, follow-up rate and close rates.
  • Enhanced efficiency and profitability by implementing a new CVP sales process.
  • Implement sales processes to keep up with the developing digital age.
  • Desked and closed deals while engaging in turnover early on in the sales process to obtain gross value of vehicle.
  • Worked and coached New Car personnel with the sales process, work flows, and desking customer deals

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5,714 Sales Process Jobs

No jobs at selected location

20. Birthday Parties
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average Demand
Here's how Birthday Parties is used in Desk Manager jobs:
  • Supervised/coordinated and hosted kids birthday parties on giant inflatables.
  • Schedule and finalize customers birthday parties for their children, while selling products appropriate for their specific event.
  • Booked, confirmed, and catered to birthday parties, field trips, and other events.
  • Party Pro- facilitated safe play during birthday parties; entertained party guests throughout the events.
  • Manage all transactions for birthday parties, open play, etc.
  • Supervised children's birthday parties or other scheduled activities.
  • Be in charge of employees, and five birthday parties at one time.
  • Book birthday parties and accept deposits via credit card or cash.

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21. Sales Personnel
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average Demand
Here's how Sales Personnel is used in Desk Manager jobs:
  • Provided Quality level of service to AT&T sales personnel with 800-number application provisioning issues.
  • Managed and trained other sales personnel in developing sales and closing of sales.
  • Hired and trained more than 15 marketing and sales personnel.
  • Team building/leadership to staff of 45+ sales personnel.
  • Educate and mentor sales personnel and funding personnel

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524 Sales Personnel Jobs

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22. Sales Representatives
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average Demand
Here's how Sales Representatives is used in Desk Manager jobs:
  • Worked with sales representatives on business from new and existing institutional accounts, providing information and education on futures and options.
  • Monitored and reviewed sales representatives' personal account transactions to ensure compliance with securities regulations and corporate policies.
  • Conducted advanced training sessions for sales representatives.
  • Increased floor sales from 165 to 190 units per month on average Managed 20 sales representatives and the finance dept.
  • Created the on-boarding material to facilitate new-hire external sales representatives' acclimation to the products and culture at TCW/MetWest.
  • Assisted sales representatives with customer follow up and issues in order to maintain customer satisfaction.
  • Supervised, trained, and motivated a team of 15 sales representatives.
  • Team Leader (In Charge of 9 Sales Representatives).
  • Hired hundreds sales representatives over a 2 year-long period.
  • Walked sales representatives through contracts over the phone.
  • Hired and trained Sales Representatives.

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895 Sales Representatives Jobs

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23. Performance Reviews
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average Demand
Here's how Performance Reviews is used in Desk Manager jobs:
  • Performed annual performance reviews and administered all hiring and firing.
  • Facilitate monthly team meetings and prepared performance reviews.
  • Developed training and incentive programs and led monthly performance reviews for 8 traders.
  • Completed and gave employee performance reviews for all clerks on the desk.
  • Trained, developed, coached and conducted performance reviews of employees.
  • Work with the managing editor on reporters' performance reviews.
  • Issued quarterly performance reviews to campus staff.
  • Hired, managed, conducted performance reviews, and maintained schedule for Reception Desk staff.

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355 Performance Reviews Jobs

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24. Special Events
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average Demand
Here's how Special Events is used in Desk Manager jobs:
  • Provided flexibility to support special events and nearly 24/7 operation.
  • Drive sales of passenger vehicles via showroom sales, Internet marketing, and special events, moving 25-30 vehicles monthly.
  • Coordinated with Service Managers, Sales Managers, and Group Contacts to prepare and plan for special events.
  • Coordinate leagues, birthday parties, open bowling, tournaments, and special events.
  • Book events and direct all special events, community relations, and promotional activities.
  • Processed ticket orders for Carnegie Hall Galas and Special Events.

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385 Special Events Jobs

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25. Fuel Desk
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average Demand
Here's how Fuel Desk is used in Desk Manager jobs:
  • Fuel Desk Manager duties included auditing, running end of day reports, cash handling, and the supervision of employees.
  • Fuel Desk Manager overseeing crew of three on graveyard shift.
  • Managed the fuel desk and the truck stop store.
  • Oversee daily transactions and procedures of fuel desk, supervise store personnel, merchandising, collections, cashiering, ect.
  • Fuel desk operator Supervised 8 to 10 employees.
  • Serviced fuel customers Managed scheduling Cleaned fuel desk area Stocked and displayed and ordered merchandise

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26. Sales Department
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average Demand
Here's how Sales Department is used in Desk Manager jobs:
  • Assisted sales department in locating appropriate loan programs for customers based on the company's qualification process.
  • Worked in the Sales Department, promoted to Finance Manager and Desk Manager.
  • Assisted in the overseeing of everyday operations in sales department.
  • Trained and motivated Sales Department talent.
  • Recruited staff for sales department.
  • Forecasted annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses.

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144 Sales Department Jobs

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27. Support Desk
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average Demand
Here's how Support Desk is used in Desk Manager jobs:
  • Customized new version of HEAT Call Logging system to better serve the needs of the support desk and La Petite.
  • Worked on various projects assigned to the trade support desk as well as desk and compliance procedures.

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11 Support Desk Jobs

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28. Product Knowledge
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average Demand
Here's how Product Knowledge is used in Desk Manager jobs:
  • Provided advanced product knowledge to Pro customers and resolved escalated concerns partnering with Store Management for resolution.
  • Maintain an awareness of all product knowledge information, merchandise promotions & advertisements.
  • Shared product knowledge with customers while making personal recommendations.
  • Trained 34 plus employees on product knowledge, and selling techniques to ensure success in the auto industry.
  • Trained sales staff in new and used car product knowledge and processes.

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2,602 Product Knowledge Jobs

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29. Car Sales
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average Demand
Here's how Car Sales is used in Desk Manager jobs:
  • Conduct appraisals, direct the reconditioning of trade-in vehicles for resale, and assisted with new car sales/desk deals.
  • Closed all my own deals Average 16 a month car sales without pricing and a low ad budget.

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46 Car Sales Jobs

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30. Student Staff
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low Demand
Here's how Student Staff is used in Desk Manager jobs:
  • Collaborated with professional and student staff to create and maintain a cohesive and uplifting work environment.
  • Supervised 10-20 student staff running resource desk for residential community of 400+ students.
  • Manage selection and training of 10-15 student staff desk assistants.
  • Co-advised a student staff of between 10-15 members.
  • Manage a student staff of 20+ individuals.
  • Manage student staff of 15.

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33 Student Staff Jobs

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31. High Volume
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low Demand
Here's how High Volume is used in Desk Manager jobs:
  • Answered a high volume of phone calls and email inquiries.
  • Handled high volumes of clients and answering phone inquiries.
  • Maintained a high volume of subprime contacts for multiple locations.

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913 High Volume Jobs

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32. Sales Training
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low Demand
3,289 Sales Training Jobs

No jobs at selected location

33. CRM
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low Demand
Here's how CRM is used in Desk Manager jobs:
  • Communicated and translated business requirements to the implementation project managers for ERP and CRM implementation.
  • Managed vendor relationships in support of CRM and sales reporting projects.
  • Desked deals, closed deals, did customer follow up with CRM tool.

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3,286 CRM Jobs

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34. Customer Orders
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low Demand
Here's how Customer Orders is used in Desk Manager jobs:
  • Facilitated execution of customer orders in a time-sensitive, fast moving, and high-stress environment.
  • Recorded, verified and reconciled customer orders.
  • Look for potential problem customer orders (restricted stock, reverse splits, wrong quantity, etc.)
  • Oversee trading department with execution of customer orders with clearing firm/market-making firms over the telephone and trading systems.
  • Cashier - Provide quick, courteous service to cash out customer orders.
  • Executed Customer orders in Options Pit.
  • Relayed market information and commentary to clients Facilitated customer orders in CME Equity quadrant
  • Controlled all customer orders coming through IB discount desk--with approximately [ ] in equity.

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154 Customer Orders Jobs

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35. Administrative Tasks
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low Demand
Here's how Administrative Tasks is used in Desk Manager jobs:
  • Maintained other administrative tasks like payroll, inventorying keys, organizing the desk and logging and auditing packages.
  • Performed general administrative tasks, maintained cash drawer, and resolved technical, monetary, and repair issues.
  • Performed administrative tasks in a timely manner.
  • Managed administrative tasks including staring, maintenance requests, incident reports, student employment paperwork, and reviewing timecards.

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35 Administrative Tasks Jobs

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36. Client Relationships
demand arrow
low Demand
Here's how Client Relationships is used in Desk Manager jobs:
  • Supervised client trading accounts activity, managed client relationships and resolved trading issues.
  • Worked on developing new business and maintaining client relationships.
  • Manage client relationships and inquiries.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Increased revenues through expanded distribution of Asian NDF product utilizing interbank client relationships.
  • Strengthened existing client relationships through improved processes and reduced turnaroundtimes.
  • Managed client relationships Performed orientation to new clients.

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3,130 Client Relationships Jobs

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37. Powerpoint
demand arrow
low Demand
1,063 Powerpoint Jobs

No jobs at selected location

38. Bank Deposits
demand arrow
low Demand
Here's how Bank Deposits is used in Desk Manager jobs:
  • Bank deposits and employees health care benefit contracts.
  • Counted cash drawers and made bank deposits.

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1,097 Bank Deposits Jobs

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39. Student Workers
demand arrow
low Demand
Here's how Student Workers is used in Desk Manager jobs:
  • Trained new staff of 5-10 student workers every 2-3 months on general office skills, customer service, and problem solving.
  • Managed student workers' Federal Work Study balance after each pay day by keeping an organized time sheet for each employee.
  • Provided training, scheduling and guidance for a staff of 11 student workers and 1 graduate assistant.
  • Conducted seasonal interviews, as well as hired and terminated student workers when necessary.
  • Trained faculty and student workers on new online scheduling request system.
  • Assigned scheduling and duties to student workers.
  • Managed a staff of 25+ student workers.

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13 Student Workers Jobs

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40. Training Programs
demand arrow
low Demand
Here's how Training Programs is used in Desk Manager jobs:
  • Drafted and maintained the trading desk manual of procedures; conducted training programs.

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1,737 Training Programs Jobs

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41. Weekly Basis
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low Demand
Here's how Weekly Basis is used in Desk Manager jobs:
  • Prepared staff schedules and updated residence hall rosters on a weekly basis.
  • Lead staff meetings and execute payroll on a biweekly basis.
  • Manage key inventory process on a weekly basis.
  • Approve and maintain staff timesheets on a weekly basis in accordance to rules governing timesheet approval.

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33 Weekly Basis Jobs

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42. Customer Base
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low Demand
Here's how Customer Base is used in Desk Manager jobs:
  • Expanded customer base by 15% by soliciting business from equity warrant issuers in London and Frankfurt.
  • Provided price opinions and Supply/Demand analysis for the Sales team and customer base.
  • Entertained customer base (Banks and Investment Houses) to create trust.

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923 Customer Base Jobs

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43. Special Projects
demand arrow
low Demand
630 Special Projects Jobs

No jobs at selected location

44. Business Development
demand arrow
low Demand
Here's how Business Development is used in Desk Manager jobs:
  • Managed a 24-hour, around-the-clock staff of 10 assuming responsibility for business development and overall risk management.
  • Participated in new business development meetings with prospective clients.

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8,744 Business Development Jobs

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45. Customer Questions
demand arrow
low Demand
Here's how Customer Questions is used in Desk Manager jobs:
  • Checked in customers, and assisted with customer questions; supervised facility, daily cleaning and maintenance of equipment.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Utilized customer service experience to help with customer questions and concerns.

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11 Customer Questions Jobs

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46. POS
demand arrow
low Demand
Here's how POS is used in Desk Manager jobs:
  • Developed proven ability to build positive relationships with all type individual and other professionals through great customer service skills acquired.
  • Promoted competitive positioning by managing and operating under strict budget limitations within highly aggressive market.
  • Offer correct vehicle selection to sales consultants based on customers needs while ensuring dealership gets as much gross profit as possible.
  • Partnered with management to ensure the phones were staffed appropriately and proposed a system for reducing the phone response rate.
  • Oversee and Facilitate out of gauge / general purpose / Hazardous / Reefer container handling at terminal.
  • Trained inside sales groups on software updates for sales purposes on a regular basis as needed.
  • Work with legal in creating templates for custom deals to mitigate exposure to the business.
  • Assess market risk and works quickly and accurately to get customers the best possible price.
  • Assist in clearing post closing audit suspense items for all Correspondent Loans.
  • Conduct application, interviewing and selection processes for the desk staff position.
  • Ensured timely deposit of incoming checks totaling over $1-million dollars weekly.
  • Cash Clients out, make bank deposits and get change.
  • Worked closely with clients and team to produce positive results.
  • Supported the sales team in writing proposals and closing contracts.
  • Promoted from Student Employee to current position as Student Manager
  • Maintained proof sheet for daily deposits averaging $200,000.
  • Monitor and investigate all fails to minimize exposure.
  • Deposited checks to the University cashier.
  • Cash Handling Verifying bank deposits, making nightly deposits, recording of sales figures in computer database
  • Provided intraday and post day reporting on service levels and system incidents.

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5,991 POS Jobs

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47. Telephone Calls
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low Demand
Here's how Telephone Calls is used in Desk Manager jobs:
  • Answered department telephone calls within first ring, using correct salutations and telephone etiquette.
  • Received Payments Quick books Incoming/Outgoing telephone calls Mailing

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79 Telephone Calls Jobs

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48. Company Policies
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low Demand
Here's how Company Policies is used in Desk Manager jobs:
  • Monitored that team members abide by all company policies and procedures.
  • Follow and enforce the company policies and procedures Manage cash draw and complete company forms as needed.
  • Hired, trained, directed, and supervised IT support staff in accordance with company policies.

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4,177 Company Policies Jobs

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49. Technical Support
demand arrow
low Demand
Here's how Technical Support is used in Desk Manager jobs:
  • Managed a staff of 15 Tier 2 Voice Technical Support Engineers.
  • Work with Hiltons Technical Support group to bridge DHCN networks to Hilton's across routers.
  • Provided highly technical support/advice to clients (portfolio managers, traders, equity analysts).

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1,348 Technical Support Jobs

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50. Emergency Situations
demand arrow
low Demand
Here's how Emergency Situations is used in Desk Manager jobs:
  • Provided first-line response in emergency situations including facilities related and domestic incidents.
  • Skilled in handling various emergency situations.

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122 Emergency Situations Jobs

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Desk Manager Jobs

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20 Most Common Skills For A Desk Manager

Customer Service

30.3%

Front Desk

7.7%

Staff Members

7.1%

Desk Assistants

6.6%

Financial Institutions

6.5%

Sales Goals

6.5%

Phone Calls

5.6%

Credit Card Transactions

4.7%

Sales Floor

3.1%

Daily Operations

2.9%

Internet

2.7%

Data Entry

2.4%

CSI

2.2%

Sales Desk

2.1%

Customer Relations

1.8%

Customer Complaints

1.7%

Computer System

1.6%

Sales People

1.6%

Sales Process

1.6%

Birthday Parties

1.6%
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Typical Skill-Sets Required For A Desk Manager

Rank Skill
1 Customer Service 23.7%
2 Front Desk 6.1%
3 Staff Members 5.5%
4 Desk Assistants 5.1%
5 Financial Institutions 5.1%
6 Sales Goals 5.1%
7 Phone Calls 4.4%
8 Credit Card Transactions 3.6%
9 Sales Floor 2.4%
10 Daily Operations 2.2%
11 Internet 2.2%
12 Data Entry 1.8%
13 CSI 1.7%
14 Sales Desk 1.6%
15 Customer Relations 1.4%
16 Customer Complaints 1.3%
17 Computer System 1.3%
18 Sales People 1.2%
19 Sales Process 1.2%
20 Birthday Parties 1.2%
21 Sales Personnel 1.1%
22 Sales Representatives 1.0%
23 Performance Reviews 1.0%
24 Special Events 1.0%
25 Fuel Desk 0.9%
26 Sales Department 0.9%
27 Support Desk 0.9%
28 Product Knowledge 0.9%
29 Car Sales 0.8%
30 Student Staff 0.8%
31 High Volume 0.8%
32 Sales Training 0.7%
33 CRM 0.7%
34 Customer Orders 0.7%
35 Administrative Tasks 0.7%
36 Client Relationships 0.7%
37 Powerpoint 0.7%
38 Bank Deposits 0.7%
39 Student Workers 0.6%
40 Training Programs 0.6%
41 Weekly Basis 0.6%
42 Customer Base 0.6%
43 Special Projects 0.6%
44 Business Development 0.6%
45 Customer Questions 0.6%
46 POS 0.6%
47 Telephone Calls 0.6%
48 Company Policies 0.6%
49 Technical Support 0.6%
50 Emergency Situations 0.5%
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6,637 Desk Manager Jobs

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