Desk monitor job description

The Night Monitor will understand and model the mission of NSO; will understand and practice NSO's policy on confidentiality in respect to all NSO information; will exhibit professional behavior in all facets of work at NSO; and will exhibit teamwork with all NSO staff.

The Night Monitor maintains a continuous state of alertness and awareness to control and secure all NSO properties as needed; will ensure all Carolyn Willimas Center (CWC) residents abide by all rules and regulations. In addition, the Overnight Monitor is to ensure the CWC kitchen is maintained and secure.
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ESSENTIAL FUNCTIONS: *

* Physically patrol the internal and external areas of the facilities frequently to visually observe and listen to clients and monitor the state of the facilities. Examples of activities include smelling for marijuana; listening to conversations and ensuring doors and windows are properly secure.
* Make initial contact with any visitors and verify their identity.
* Must be comfortable with emergency situations including calling 911.
* Maintain legible, accurate and concise records in night monitor log so staffs on all shifts are continuously informed of the status of clients and facilities.
* Must be a liaison between residents and Client Advocates. Report when clients violate rules.
* Communicate with client and staff in a professional manner to affirm and enhance self-esteem and dignity, and to maintain positive client/staff relations.
* Be familiar with the goals of the program so clients' needs are met.
* Conduct scheduled and/or impromptu cleanliness checks of facilities to maintain it in an orderly and clean fashion to meet health and environmental requirements. Must keep CWC premises safe, clean, drug-alcohol-tobacco free at all times.
* Perform random nightly room checks to ensure all residents are complying with NSO program rules.
* Complete nightly building checks of all Housing properties.
* Act as point of contact for Housing clients during shift.
* Effectively work and cooperate with supervisors, co-workers, and clients.
* Must be able to follow directions of the supervisor.
* Refrain from causing or contributing to disruption in the workplace.
* Other duties as may be assigned by supervisors.

*JOB REQUIREMENTS: *
Minimum Requirement: High School diploma or equivalent required. Experience working with an underserved population, preferred. Three years general work experience,preferred. Clearance and pass of drug screen and background check.

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SKILLS AND ABILITIES REQUIRED: *

* Requires clear, oral, and written skills.
* Must be able to lift, push, and pull at least 50 lbs
* Must have minimum proficiency of Microsoft Office products, including Outlook, Word, and Internet Explorer
* Must be able to demonstrate responsible professional behavior with the ability to work independently as well as part of a team that is comprised of volunteers, professional staff, and residents.
* Requires patience when assisting population served.
* Requires non-judgment work.
* Requires knowledge of safety policies and procedures.

*SCHEDULE: *

* Thursday, Friday and Saturday, between the hours of 9pm-7am.

*_The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities._*

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An Equal Opportunity Employer_*
*_NSO pledges its full support to equal employment opportunities (EEO) for all persons regardless of race, color, religion, sex, national origin, genetic information, age, disability, gender identity, sexual orientation, military/ veteran status, or any other characteristic protected by law._*

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This document does not create an employment contract, implied or otherwise, other than an “at will” relationship._*

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If this position sounds like a great fit, we would love for you to apply.*

*Important! If you do not receive an email from us after you have applied: *

* First, emails may take up to 15 minutes to send, refresh and check again.
* Second, check your spam and junk folders from NSOOKC.org, mark as “Not Spam” to ensure future emails are sent to your inbox.
* Third, we will send communications to whatever email account you indicated on your application/resume.

Job Type: Part-time

Pay: $16.41 per hour

About Us:

Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.

Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York's programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.

"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."

Position: Front Desk Monitor

Summary:

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process.

Minimum Qualifications:

High school diploma or GED. Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. Must be able to perform diverse tasks with ease and maintain confidentiality.

Supervisory Role:

This position does not have supervisory responsibilities.

Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

* Greet all visitors; assist them directly or announce their arrival to staff or residents.
* Assist with intake process.
* Ensure lodging sheets are signed daily.
* Ensure SORTS is updated daily in an accurate manner.
* Ensure all clients sign in and out daily as required.
* Route mail and deliveries as required.
* Handle or assist in crisis intervention.
* Follow assigned procedures in emergency situations.
* Perform other related duties as requested.

9.

Expected Results of Principal Responsibilities:

* Visitors are assisted promptly and courteously.
* Client locations can be tracked at all times.
* Lodging sheets are signed and logged.
* SORTS is updated and maintained on a daily basis.
* Guest book/log is up to date and accurate.
* Mail and deliveries are routed to the appropriate people.
* Crises are handled according to agency policy.
* Emergency situations are responded to according to agency policy.
* All other related tasks are completed on time and accurately.

9.

Work Environment:

While performing the duties of the job, the employee will be in a residential housing environment.

Physical Demands:

While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This position requires standing, bending and walking. The employee must occasionally lift and/or move items up to 20 pounds.

Position Type:

This is a full-time position.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

* Job Family Front Desk/Reception
* Pay Type Hourly
* Min Hiring Rate $18.27
* Max Hiring Rate $18.27
* Travel Required No
* Required Education High School

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* Bronx, NY, USA

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Front Desk Monitor will promote a warm atmosphere for our clients and visitors. They will answer the phone is a professional manner. They will refer all calls to the appropriate staff or take messages for clients. This employee will also be responsible for monitoring movement and security cameras inside and outside of the building. Monitor and maintenance of ongoing alcohol and dmg free environment standard of the Hope Harbor Center. Keep all logs, sign-in rosters, and other related documents current, log special incidents. Seeking 1st & 2nd shift positions.

Essential Functions

+ Support the stated mission of The Salvation Army and the Hope Harbor Center in word and deed.

+ Respond to clients' needs promptly, professionally, and with great courtesy. Provide support to all residents.

+ General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained

+ Explain rules and procedures. Enforce facility rules in a dignified, respectful, and supportive manner.

+ Complete all daily logs, gather all needed signatures, and give complete end-of-shift reports to the oncoming shift, Manager and Director.

+ Make timely rounds of the facility to ensure that residents are safe and protected.

+ Document and report unusual occurrences, incidents, and injuries.

+ Fulfill basic housekeeping duties and assignments as directed.

+ Ensure that resident's rooms are neat and clean, hallways are free of obstructions and other safety hazards.

+ Provide crisis intervention support as needed.

+ Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered.

+ Maintain security inside and outside of the building.

+ Respond promptly and appropriately to emergency situations.

+ Maintain resident confidentiality.

+ Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.

+ Monitor client's medication.

+ Assist with cleaning common areas desk, and Staff restroom daily.

+ Maintain a helpful and friendly attitude toward residents.

+ Provide support and encouragement to residents.

+ Ensure that all Facility Monitor paperwork and records are accurate and up to date.

+ Attend staff meetings and trainings when assigned.

+ Supports the goals and directives of the Management Team.

+ Ability to work an irregular schedule with varying hours as needed.

+ Documents all resident and facility issues, incidents and/or concerns for Program Team review.

+ Provide orientation of House Rules and program structure to new incoming residents.

+ Other duties as assigned by Manager and/or Director

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

+ High School Graduate or equivalent.

+ If in recovery, must have a minimum 1-year sobriety,

+ 6 Months experience (or equivalent) working with homelessness, positive reinforcement principles, social work, etc.

+ Must obtain and maintain current CPR and First Aid certification.

+ Must receive T.B. testing annually.

+ Ability to communicate effectively, both verbally and in writing.

+ Must be able to set limits and maintain professional boundaries at all times.

+ Must maintain a non-judgmental attitude in working with residents.

+ Must remain calm and follow protocol in all situations.

+ Must be able to past background check.

Skills, Knowledge & Abilities

+ Driving Test and clean MVR

+ Ability to carry out assignments independently and work with minimum supervision.

+ Ability to maintain accurate client documentation

+ Good organizational skills and maintain accurate documentation

NOTICE: Because of the 24 hours/365-day program operation, the Front Desk Monitor schedule is subject to change with short notice to ensure full coverage. Vacation and Holiday schedules will be determined and approved by the Manager or Director

Qualifications

Skills

Required

+ CPR/AED: Advanced

Education

Preferred

+ High School or Equivalent or better

Licenses & Certifications

Required

+ TB cleared certificate

Experience

Required

+ 6 Months experience (or equivalent) working with homelessness, positive reinforcement principles, social work, etc..

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)