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Desk monitor skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical desk monitor skills. We ranked the top skills for desk monitors based on the percentage of resumes they appeared on. For example, 29.6% of desk monitor resumes contained crisis intervention as a skill. Continue reading to find out what skills a desk monitor needs to be successful in the workplace.

12 desk monitor skills for your resume and career

1. Crisis Intervention

Here's how desk monitors use crisis intervention:

Monitor emergency alarm systems, act appropriately in emergency situations and crisis intervention.
Handled or assisted in crisis intervention as well as monitor movement in and out of the facility.

2. Emergency Situations

Here's how desk monitors use emergency situations:

Acted appropriately in emergency situations and handled all documents pertaining to all incidents.
Assisted residential building staff during emergency situations.

3. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how desk monitors use telephone calls:

Answered telephone calls and directed callers to the appropriate personnel.
Answered department telephone calls using correct salutations and telephone etiquette.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how desk monitors use cpr:

Monitored activities in the fitness center (which required CPR certification)
Managed phones and customer service in a busy atmosphere Obtained Red Cross First Aid, CPR and AED certification

5. Facility Policies

Here's how desk monitors use facility policies:

Enforce facility policies and procedures to create a safe environment and to ensure the wellbeing of the guests

6. Emergency Alarm Systems

Here's how desk monitors use emergency alarm systems:

Monitored emergency alarm systems (fire watch, de-techs, and conduct fire drills).

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7. IDS

An IDS (intrusion detection system) stands for a software application or device that monitors a network to identify policy violations or malicious activities.

Here's how desk monitors use ids:

Maintain safety of residential dormitories by checking IDs of people walking, preventing unauthorized people from entering the building.
Maintain security of each building by checking residents IDs.

8. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how desk monitors use incident reports:

Typed incident reports reports to be submitted or distributed.
Completed incident reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

9. Identification Card

An identification card or ID card is a document that proves a person's unique identity. It generally includes their full name, date of birth, picture and any other customized information from the organization that issues it. An ID card is a legal document that can only be issued by a regulating private or public body. For example, a driving license is a type of ID card.

Here's how desk monitors use identification card:

Swipe identification cards of all participants to insure authenticity and eligibility to enter and use the facility.

10. Intake Assessments

Here's how desk monitors use intake assessments:

Complete intake assessment of new clients.

11. Log Book

Here's how desk monitors use log book:

Maintain and document special category client information in individual log book.
Maintain written records of events that occur during the shift, and document and unusual occurrences in the facility log book.

12. Facility Rules

Here's how desk monitors use facility rules:

Keep track of visitors and phone calls to ensure proper compliance with facility rules.
conduct counts daily, Monitor resident to ensure they follow facility rules, conduct safety inspections of living areas .

What skills help Desk Monitors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of desk monitor skills to add to your resume

The most important skills for a desk monitor resume and required skills for a desk monitor to have include:

Crisis Intervention
Emergency Situations
Telephone Calls
CPR

Facility Policies
Emergency Alarm Systems
IDS
Incident Reports

Identification Card
Intake Assessments
Log Book
Facility Rules

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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