Desk receptionist job description

Founded in 1962 as the world's first outpatient dialysis provider, Northwest Kidney Centers operates 20 dialysis clinics across the Puget Sound region in addition to hospital-based services and a large home-based dialysis program. We are a not-for-profit, community-based organization and consistently rank among the top dialysis providers in the United States in quality of care, patient outcomes and transplant rates.

At Northwest Kidney Centers, teamwork, integrity, respect, excellence and stewardship guide our approach to how we work. We differentiate ourselves by our patient centered approach and active commitment to advancing kidney research and dialysis innovation. Key to our success is the compassion and expertise of our dedicated team of staff that care for those we serve.

Northwest Kidney Centers seeks a Main Desk Receptionist to join the Office Services team at Haviland Pavilion/Broadway Kidney Center.
Responsibilities
The Main Desk Receptionist is responsible for NKC reception, telephone, and message services. The position is also responsible for other Office Services duties; for operating telephone equipment and observing Office Services procedures; and performing project duties, when required.


Qualifications
Equivalent of high school graduate level training with office-related subjects. Equivalent of six months of previous receptionist experience. Typing speed of 40-50 wpm
Shift
Mon- Fri, Full-time 40 hours, 8:00 a.m. - 4:30 p.m.

Northwest Kidney Centers is an equal opportunity employer. We don't discriminate on the basis of race, gender, sex, sexual orientation, age, religion, national or ethnic origin, disability, genetics or veteran status.


Please note:
Northwest Kidney Centers is obligated to adhere to Proclamation 24- 14.1 requiring healthcare workers in the State of Washington to be fully vaccinated against Covid-19 in order to work in a healthcare facility. Northwest Kidney Centers fully supports this requirement in order to prevent and reduce the spread of Covid-19 to patients and employees. All new staff will need to
provide proof of Covid-19 vaccination to NKC Employee Health prior to their first day.
Medical or Religious exemptions may be accommodated depending on the role. For exemption information, please contact Human Resources prior to your start date.

FLSA and Hour Status : Non-exempt, 40 hours per week

Position Overview: The Welcome Desk Receptionist is responsible for the successful operation of the 360 Communities front desk and lobby area. The Welcome Desk Receptionist ensures clients, guests, vendors and donors receive the highest level of customer service. This position is the first impression of the organization and must be personable, knowledgeable, and patient. A few of the responsibilities of the Housing Support Worker include:

• Create a positive first impression of the organization; in point of entry, written, verbal, and electronic communication, and physical environment. Greet all guests into a warm, friendly, and welcoming environment.
• Promote and maintain knowledge of all 360 Communities programs and activities and connect individuals to the appropriate program based on their need.
• Maintain knowledge of other community resources that 360 Communities does not provide and refer individuals to other resources based on their needs.
• Manage the front desk and lobby area, including answering and returning phone calls, emails, and website inquiries within 24 hours.
• Schedule Resource Center appointments (i.e. Virtual Intake, Legal Kiosk, etc.) at both Burnsville and Rosemount. Complete sign up for other Resource Center programs (i.e. Financial Empowerment, homework help, school supplies, etc.).

Qualifications

• High school diploma and/or a minimum of one year of administrative or customer service experience.
• Computer skills, including Microsoft Word, Outlook, Excel and use of database systems.
• Excellent communication and interpersonal skills.
• Highly organized, detail oriented, reliable and punctual.
• Applicants must have experience with socially, economically or culturally diverse populations and have high emotional capacity.
• Secondary language preferred.
• Employment is conditional upon the acceptable completion of a pre-employment background check.

A full job description is available upon request.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Schedule: Part Time
Standard Hours: 32

Job Shift: Shift 2

Shift Details: Evening shift. There my be opportunity for first shift

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Join us at Backus Hospital as we live our values every day. As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond. By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care. Come be part of something special!

For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

JOB SUMMARY

Greets hospital visitors, patients and vendors at the Information and Guest Services Desk. Provides assistance and directions to anyone requiring such. Receives, advises and directs all persons requiring information pertinent to the Hospital, patients and personnel. Assists with patient transport. Strictly abides by resort/hospitality and Hospital Customer Service Initiative standards. Maintains confidentiality of all patient and hospital information at all times.

Qualifications

Education: Position requires a high school diploma or equivalent.

Experience: At least one (1) year of experience in reception, resort hotel, hospitality and/or public relations is required. Three (3) years reception experience in a healthcare setting preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to read and understand oral and written instructions, and effectively communicate information. Basic computer skills (including opening/reading email, basic internet use). Excellent customer service skills. Excellent interpersonal skills necessary to communicate with departments, employees, physicians, managers, patients and visitors. Basic computer skills required. Ability to communicate with a wide variety of people. Ability to be resourceful in managing numerous demands/activities simultaneously.

PROBLEM SOLVING AND DECISION MAKING

Ability to react and perform under strict timelines and/or emergency situations. Ability to maintain confidentiality at all times. Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently with little discretion.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment