Top Desk Receptionist Skills

Below we've compiled a list of the most important skills for a Desk Receptionist. We ranked the top skills based on the percentage of Desk Receptionist resumes they appeared on. For example, 15.6% of Desk Receptionist resumes contained Customer Service as a skill. Let's find out what skills a Desk Receptionist actually needs in order to be successful in the workplace.

The six most common skills found on Desk Receptionist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Desk Receptionist jobs:
  • Handled receptionist and administrative duties, and acted as security personnel/disciplinarian, while providing customer service to residents.
  • Provide excellent customer service to incoming calls by providing accurate information to other entities.
  • Provided customer service, handled money, provided students and parents with university information
  • Provided general customer service by answering questions, office forms, collecting information
  • Provided safety, security and customer service to residents of a resident hall
  • Assisted residents with questions and concerns-Organized schedules and meetings-Delivered outstanding customer service
  • Contribute strong customer service relationships through interactions with residents and staff.
  • Executed exceptional customer service skills to incoming students and families.
  • Provided customer service to hall residents/visitors, addressing hall/campus concerns.
  • Provided customer service, reception and security for residence hall
  • Developed essential customer service relationships with residents and visitors
  • Maintain safety of residence hall and ensure customer service
  • Provided top-quality customer service to all students.
  • Provided high level of customer service and satisfaction by pleasantly greeting customers and politely and thoroughly answering their calls and questions.
  • Provided exceptional customer service in person, over the phone, and through email at the Florida Department of Environmental Protection.
  • Answer phone, maintain supplies, organization, manage register, close out register, maintain inventory, customer service.
  • Provide exceptional customer service to American University students, guests, faculty, and staff by offering quality service.
  • Serve food to patrons, taken orders, answering phone calls, handle cash receipt and provide excellent customer service
  • Provide a superior level of customer service when interacting with patients, families, guests, and hospital staff.
  • Provide excellent customer service by communicating with residents, parents and faculty in a quick and efficient manner.

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2. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Desk Receptionist jobs:
  • Completed administrative tasks: maintaining records, scheduling appointments, and notifying agency personnel.
  • Worked with the Student Programs Staff by scheduling appointments, making room reservations, and maintaining student records.
  • Well-versed in greeting visitors, scheduling appointments, and handling administrative duties.
  • Handled the tasks of directing clients to the concerned service provider Responsible for scheduling appointments for clients and completing confirmation calls
  • Greeted members Provided phone coverage and assisted with scheduling appointments for members Managed various department projects and completed administrative tasks as needed
  • Greet and Assist Visitors Mail Separation Answer Telephones/ Transfer Calls Scheduling Appointments Direct Visitors Organization Sending Emails and Notifications Ordering Supplies

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3. Dorm Residents

high Demand
Here's how Dorm Residents is used in Desk Receptionist jobs:
  • Assisted dorm residents with dormitory paper work and questions.
  • Organized paper work for dorm residents and guest.
  • Maintained security of dorm residents during night hours First point of contact for guest or residential interactions
  • Resolved the issues of dorm residents in a timely manner.
  • Maintained security in dormitories and implemented safety rules Created and submitted work orders Assisted dorm residents and kept a log of visitors
  • Resolved resident issues, checked in & checked out equipment & room keys to dorm residents & recorded these in MS Excel

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4. Front Desk

high Demand
Here's how Front Desk is used in Desk Receptionist jobs:
  • Watch security cameras and execute appropriate actions as well as front desk receptionist
  • Maintain front desk while providing substantial customer service to residents
  • Provided hospitality services through effective front desk operations.
  • Monitored various residential hall front desks and lobby areas
  • Front Desk: Selling memberships, checking in members, handling customer complaints, selling merchandise and supplements in the pro-shop.
  • Attend and contribute to desk staff meetings and one to ones (as scheduled by the front desk supervisor).
  • Work in the front desk of resident halls with 850 residents where we focus on customer service and safety for students
  • Worked at the residence hall front desk, assisting in the administration, service, and security of the residence hall
  • Work the front desk and answer telephone calls; Type documents in Microsoft Office Word and Excel; Work printer machine
  • Logged packages, answered phone calls, customer service, and filing of student records as front desk manager.
  • Worked for the Office of Residence Life as the initial representative at the front desk of the residence halls.
  • Maintained the front desks of residence hall(s) for the office of Housing & Residence Life.
  • Maintain safe and secure environment by managing front desk, and enforcing all college policies.
  • Perform clerical duties at the front desk of a residence hall of undergraduate sophomore students.
  • Act as resource for students in all DePaul residence halls and provide security at front desk
  • Shared duties when needed; worked as a team with other front desk staff.
  • Assist with the completion of front desk projects as determined by their immediate supervisor.
  • Maintained the operations of the front desk of residence halls on UNCW's campus.
  • Monitored and managed the front desk of a 375 person university residence hall.
  • Work front desk, thorough knowledge of classes and options in the facility.

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5. Ensure Safety

high Demand
Here's how Ensure Safety is used in Desk Receptionist jobs:
  • Maintain access control and dispatch emergency services within University residences to ensure safety of students living on campus.
  • Enforced University policies to ensure safety.
  • Monitored students coming in and out of the building to ensure safety in the residential hall.
  • Secured studio and monitored condition of equipment to ensure safety of clients.
  • Monitored residents and guests entering and exiting the dorms to ensure safety
  • Help to ensure safety and security for residence halls.
  • Check identification of students Ensure safety for building Answer questions from students

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6. Data Entry

high Demand
Here's how Data Entry is used in Desk Receptionist jobs:
  • Generated and maintained current county tax information, drafted all metes and bounds legal descriptions and performed initial data entry.
  • Control all office duties (filing, data entry, etc.)
  • Greet students, Answer phone, File daily paperwork, Data Entry,
  • Use highly active listening skills to properly fulfill data entry requirements.
  • Assisted Admissions and Records department with data entry and records management.
  • Performed data entry functions for the company.
  • Perform basic data entry as needed.
  • Answered switch board, data entry.
  • Assisted the President of the agency with data entrySolicited potential customers via telephone
  • Provide information to callers Assist with the data entry / filing systems of incoming and current students.
  • Express Employment Professional Oxford, MS Debt Collector/ Data Entry Clerk [ ] Responsible for updating and preparing debtor statements.
  • Greet customers Check clients in for their presentations Customer Resolution Data Entry

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7. Sort

high Demand
Here's how Sort is used in Desk Receptionist jobs:
  • Handled and sorted incoming mail and confidential documents pertaining to residents and staff members
  • Maintained resident safety in addition to keeping orderly records and sorting mail
  • Sorted and distributed university residential mail using Federal Postal Service regulations.
  • Sorted and filed documents while compiling data and summarizing information.
  • Mail Manager - Receive, organize & sort through the daily mail for students in Lincoln Quad and Reeve Hall.
  • Delivered, modify, and sort mail for residents, recorded lockouts and ordered new keys, and maintain desk.
  • Trained new employees in all responsibilities including balancing cash drawers, and processing and sorting mail according to U.S.
  • Greeted visitor's, sorted and handed out mail, answered incoming calls and set up appointments.
  • Perform receptionist tasks, sort and deliver mail, and maintain the lobby of an assigned dorm.
  • Answered phones, relayed messages, and sorted mail; liaison between students and university departments.
  • Provide welcome letters with accommodations and tour appointment times for resort check in desk.
  • Sorted incoming and outgoing mail in order to provide convenient mail services for residents.
  • Sorted, logged, and dispensed packages & spare keys to 300+ residents.
  • Pick up and sort daily incoming correspondence and deliver sorted mail to addressee.
  • Handled the reception and delivery of mail packages by logging and sorting packages.
  • Handled office operations such as faxing, filing, sorting and scheduling.
  • Answered phone calls, sorted mail, scheduled appointments and group reservations.
  • Collected, sorted, and distributed mail to Resident Assistants in building.
  • Prepare coaches' bags which include sorting team t-shirts and jerseys.
  • Answered telephones, sorted mail and supplied residents with needed materials

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8. Staff Members

high Demand
Here's how Staff Members is used in Desk Receptionist jobs:
  • Maintain organized records of communication between myself and other staff members
  • Enforced residence hall security regulations for students, visitors, maintenance, custodians and other staff members.
  • Worked with other staff members to ensure safety of residents in the residence halls.
  • Respond to questions from students, parents, faculty, and other staff members.
  • Communicate with students, parents, and University staff members across various platforms.
  • Provide excellent customer service to residents, faculty, and staff members.
  • Work efficiently with other staff members to successfully manage the building.
  • Assist management in training of volunteers and new staff members.
  • Perform professional calls between hall staff members and University faculty.
  • Trained new staff members in regards to assigned job duties and university housing policies and procedures.
  • direct calls to appropriate staff members.
  • Respond to phone calls Provide service to students Assist student housing staff members Report maintenance needs

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9. Office Supplies

high Demand
Here's how Office Supplies is used in Desk Receptionist jobs:
  • Help prepare documents, maintain department files, stock office supplies, and assist in special projects as assigned.
  • Managed overall day to day operations of the information department including office supplies and ordering of medical forms.
  • Maintained inter-office supplies by ordering from Cal-Overnight, Golden State Overnight, Fed-Ex, and UPS.
  • Maintain office supplies for executives and staff members.
  • Monitor and maintain office supplies and supply room 13.
  • Maintained inventory of office supplies and advertising materials as well as distributed necessary materials to all students and visitors.

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10. Phone Calls

high Demand
Here's how Phone Calls is used in Desk Receptionist jobs:
  • Performed essential clerical work by answering phone calls, logging and delivering packages and registered letters
  • Assisted students and parents with class schedules, answered phone calls, filed paperwork and made copies for the guidance department.
  • Work included keeping records at desk of student activity, scheduling meetings, answering phone calls, enforcing residence hall policies.
  • Provide clerical support for hall staff by maintaining files, assisting with data entry, managing phone calls, etc.
  • Job requirements include greeting resident and guests, taking phone calls, and being the first line of defense for students
  • Assisted the office manager with daily tasks such as making phone calls, filing, copying.
  • Handle phone calls and faxes *Good communication and computer skills *Ability to work in fast pace atmosphere
  • Served as a resource to students and guests by answering phone calls, and schedule meetings.
  • Answer phone calls, manage gym memberships, interact with members addressing needs promptly and professionally.
  • Managed and organized all logs, messages, and phone calls that come to the desk.
  • Answer and direct phone calls, direct people where they needed, light keyboarding and paperwork.
  • Worked as a receptionist taking phone calls from other faculty, parents, and students.
  • Placed phone calls to consulting or referring doctors and offices to relay patient information.
  • Answer phone calls, take payments, schedule clients, send out correspondence.
  • Answered and directed all incoming phone calls in an efficient and professional manner.
  • Attended to phone calls with a professional manner, recorded detailed phone messages.
  • Answered emails and phone calls regarding events, operation times, and reservations.
  • Answered phone calls, provided patient information to family, and directed visitors.
  • Signed students in after curfew, checked out equipment and answered phone calls.
  • Attend phone calls, while filing important information in an organized manner.

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11. Patient Care

high Demand
Here's how Patient Care is used in Desk Receptionist jobs:
  • Answered questions regarding services, in-office procedures, and patient care.
  • Ensured delivery of quality patient care and compliance with clinical and administrative policy and procedures and regulatory standards.
  • Performed managerial duties such as contacting and registering service providers for medical equipment to improve working conditions and enhance patient care.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Assist manager in overseeing budgets and operations ensuring quality patient care and cost effectiveness.

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12. Telephone Calls

high Demand
Here's how Telephone Calls is used in Desk Receptionist jobs:
  • Answer the telephone calls in a professional and courteous manner within minimum rings.
  • Received incoming telephone calls in a prompt, courteous, and professional manner.
  • Directed telephone calls to patients, units received UPS /Parcels etc.
  • Answer incoming telephone calls in a positive and professional manner.
  • Answered telephone calls as well assisted in payment services.
  • Directed telephone calls to the appropriate locations.
  • Answered telephone calls with cheerful attitude.
  • Answered telephone calls Maintained records for checked out items Assisted visitors and provided excellent service to residents

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13. Appropriate Person

high Demand
Here's how Appropriate Person is used in Desk Receptionist jobs:
  • Answered phone calls and directing to appropriate personnel.
  • Manned the UNCW emergency after-hours desk Relayed emergency calls from residents to appropriate personnel
  • directed them to the appropriate personnel at Baypoint Efficiently filed reservations and appointment slips for the hotel's records Trained new employees
  • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with appropriate personnel.
  • Welcomed on-site visitors, determined nature of business, and announced visitors to appropriate personnel.
  • Provided accounting processes for billing and verification services for health insurance, referring patients to appropriate personnel where necessary.

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14. Administrative Tasks

high Demand
Here's how Administrative Tasks is used in Desk Receptionist jobs:
  • Aided supervisor filing reports and other administrative tasks.
  • Performed administrative tasks while effectively multitasking other responsibilities.
  • Assist Residential Coordinators with various administrative tasks.
  • Excelled in role requiring the ability to handle a variety of patient and administrative tasks and resolve patient issues with expediency.
  • Managed wide variety of administrative tasks to resolve any and all concerns quickly and efficiently.
  • Complete minor administrative tasks, watch building keys, sort and deliver mail.

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15. Check-In

average Demand
Here's how Check-In is used in Desk Receptionist jobs:
  • Procured Microsoft Outlook/Calendar with extensive experience in appointment setting, appointment check-ins and cancellations for multiple projects.
  • Observed safety and check-in procedure for campus dormitory
  • General work responsibilities include facilitating the guest check-in/check-out policy, answering the phone, and other performing other customer service duties.
  • Assisted guests with hotel check-in, reservations, breakfast, cleaning, and any other duties requested by manager.
  • Ensured the safety of the community by monitoring the building's guests check-in and out.
  • Provided security and check-in services for residence halls and assisted residents with questions and concerns.
  • Perform promotional tasks such as mail-outs, campus tours, and guest check-ins.
  • Assisted conference attendees with check-in/out & with any questions or concerns.
  • Monitor member check-in position through the card scanner at the desk.
  • Processed guest in check-ins and check-outs.
  • Greeted Guests And Processed Their Check-Ins.
  • Collaborated and communicated tutor check-ins and private appointments Created new potential tutor schedules and qualifications Managed inventory of supplies outsourced to students
  • Help students find solutions to their questions Check-in and check-out visitors Answer telephone
  • Answer resident questions and solve issues Answer front-desk telephone Provide residential security Check-in and out visitors

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16. Emergency Situations

average Demand
Here's how Emergency Situations is used in Desk Receptionist jobs:
  • Dispatched response for emergency situations.
  • Shift supervisor that handles emergency situations, questions, motivates employees, and performance evaluations.
  • Assisted people and with emergency situations Filed and dealt with mail packaging
  • Provided customer service for 935 residents, monitored doors for security purposes, and worked with emergency personnel during emergency situations.
  • Monitored incoming students, responded to emergency situations, and provided security for the dormitory residents.
  • Assisted resident advisers, police officers, firemen, and paramedics in emergency situations

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17. Reception Area

average Demand
Here's how Reception Area is used in Desk Receptionist jobs:
  • Created a warm, inviting and clean office/reception area to greet guests and escort them to the appropriate executives.
  • Acted as first point of contact to clients entering reception area.
  • Managed the reception area to ensure effective telephone and mail communication both internally and externally in order to maintain professional image.
  • Manage Houston location office by handling all responsibilities associated with the reception area and company.
  • Managed reception area, maintained security, registered patrons and provided orientation about policies and procedures.
  • Directed administrative operations for the busy reception area a fast-paced approach.

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18. Residential Life

average Demand
Here's how Residential Life is used in Desk Receptionist jobs:
  • Communicate with residential assistants, residential life coordinator, and graduate residential director to ensure security of residents.
  • Experienced increased interactions with students, connections with residential life staff for mentoring and professional development opportunities.
  • Communicated with supervisors about activities pertaining to residential life.
  • Evaluated public perception of Residential Life.
  • Aided Residential Life in the enforcement
  • Assisted students with residential life questions, equipment checkouts and lockouts-Created activities and events making for a warm, welcoming atmosphere

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19. Greeting Visitors

average Demand
Here's how Greeting Visitors is used in Desk Receptionist jobs:
  • Managed the reception area, including greeting visitors and responding to telephone and in-person requests regarding Sponsoring requirements and product details.
  • Responsibilities*Managed the receptionist area, including greeting visitors and responding to two busy telephone lines and in-person requests for information.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Managed reception area in neat and organized fashion, including greeting visitors and responding to telephone and in-person request information.
  • Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

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20. Information Desk

average Demand
Here's how Information Desk is used in Desk Receptionist jobs:
  • Participated in the work/study program at the Student life Office specifically at the information desk/window.
  • Maintained supplies, bulletins, campus maps and various brochures at information desk.
  • Work for the Ellis Hall Information Desk throughout the academic year.
  • Keep information desk tidy and presentable with all necessary material.
  • Answered information desk phone politely and promptly.
  • Performed all clerical duties Worked hand and hand with reservation, information desk personnel, and food services

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21. IDS

average Demand
Here's how IDS is used in Desk Receptionist jobs:
  • Ensured student safety by checking student IDs in residence halls and responding appropriately to emergency situations
  • Served as greeter and swiped IDs to residents; greeted guests and maintenance staff
  • Helped to organize and raise monies for the AIDS Walk Michigan.
  • Checked student IDs and handed out violation notices
  • Checked school IDs of residents at night to ensure building safety Distributed mail and equipment to residents Answered phone calls
  • Improved the safety of the dorms by validating student IDs -Maintained a quiet environment for students to study -Resolved resident issues

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22. Insurance Companies

average Demand
Here's how Insurance Companies is used in Desk Receptionist jobs:
  • Submitted accurate prior authorizations to numerous insurance companies including but not limited to Michigan Medicaid for a wide variety of procedures.
  • Manage authorizations of insurance coverage for services rendered as well as follow-up communications with insurance companies regarding patient benefits and eligibility.
  • Verify dental insurance when needed through Provider Portals, or calling dental insurance companies to ensure accurate benefits and eligibility.
  • Manage auto accident cases by communicating with attorneys and insurance companies to acquire the necessary documentation.
  • Collect patient co-payments, contact various insurance companies to confirm patient eligibility or benefit inquiries.
  • Collect patient co-payments and recorded payment transactions and communicated outstanding balances to insurance companies.

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23. Powerpoint

average Demand
Here's how Powerpoint is used in Desk Receptionist jobs:
  • Demonstrated great initiative in assisting tech team with minor technical issues and created PowerPoint presentations for business strategic purposes.
  • Co-developed comprehensive, Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential employees.
  • Coordinate events;reserve meeting space, create marketing/instructional materials using PowerPoint/Word/Excel, coordinate catering, create invite list/monitor responses.
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential employees.
  • File paperwork fax paperwork answer phone calls book guest rooms computer skills Microsoft office experience PowerPoint presentation
  • Organized and prepared quarterly account service reports by uploading information from Excel spreadsheets into PowerPoint presentations.

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24. Front Office Reception

average Demand
Here's how Front Office Reception is used in Desk Receptionist jobs:

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25. Computer System

average Demand
Here's how Computer System is used in Desk Receptionist jobs:
  • Accessed computer system to provide directions to patient's locations, meetings and conferences.
  • Organize and enter information into the computer system.
  • Enter guest information into computer system.
  • Validate data in various Computer Systems.
  • Utilized computer systems and applications such as MS Word, Ppt, Excel, Outlook, and Adobe.
  • Directed incoming inquiries Schedule appointments Ensured office environment was sanitary and appealing POS entries and computer system navigation

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26. Appropriate Departments

average Demand
Here's how Appropriate Departments is used in Desk Receptionist jobs:
  • Operated switchboard and fielded/screened calls to appropriate departments.
  • Answered student questions and made referrals to appropriate departments.
  • Provide initial evaluation of admissions applications and direct potential students to the appropriate departments to enable entrance process.
  • Provided administrative support for this graphics company that included answering and routing incoming calls to appropriate departments and assisting customers.
  • Communicated effectively and proficiently by answering various phone calls and directing calls to appropriate departments.
  • Responded to high volume of telephone inquiries with friendliness and professionalism referring callers to other appropriate departments.

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27. RAN

average Demand
Here's how RAN is used in Desk Receptionist jobs:
  • Provided reception/welcoming function of agency, delivering exceptional customer service* Answered phones and transferred to the appropriate staff member.
  • Scanned member identification cards to allow entrance into the facility.
  • Handled insurance documents and verified eligibility claims.
  • Deposited earnest money for transactions.
  • Update demographic and insurance information.
  • Verified clients' insurance eligibility.
  • Transfer patients to proper ophthalmic technician at the appropriate time, thus keeping the steady flow of the day's schedule.
  • Answered phone calls and provided necessary information about the hospital and patients to callers, or transferred calls to appropriate persons.
  • Directed patients where they needed to go, assisting the elderly, answering and transferring phone calls, and Customer Service.
  • Verified the eligibility and process credit card transactions; Renewal Rewards, renewal incentives, sales incentives, etc.
  • Secured and monitored the residence halls by checking locked entrance doors, fire equipment, and reporting maintenance problems.
  • Reminded residents of policy in the residence hall and reported any extraneous incidents to the resident advisers on duty.
  • Answered incoming calls, provided campus information, and transferred caller to appropriate department if additional assistance was needed.
  • Call patients to remind them about their appointments, along with calling car insurance companies about billing issues.
  • Inspect, clean, vacuum, wash, and check in every vehicle entering and leaving the branch.
  • Sorted mail, answered incoming calls, and arranged appointments for guests to meet with company staff.
  • Worked with hospital database, performed general clerical duties, maintained logs of patient clearance and inventory.
  • Posted at front Receptionist desk, responsible for employee contacts, Handing out insurance claim checks.
  • Maintained a safe and secure entrance into the building for students, faculty, and families.
  • Enforce member and quest entry control procedures, ensuring proper entrance control procedures are being followed.

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28. Resident Director

average Demand
Here's how Resident Director is used in Desk Receptionist jobs:
  • Provided service to resident director, looked up information, organized documents.
  • Provided any assistance to Resident Directors and Assistant Resident Directors.
  • Assist Resident Director with administrative duties
  • Communicated with other coworkers, resident assistants, desk coordinators and resident directors about issues that affect the residence hall.
  • Helped students and guests, cleaned the resident hall lobbies, and assisted the resident director and resident assistants.
  • Organize and schedule meetings for Resident Director with students and faculty.
  • Perform clerical duties as designated by the Resident Director.

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29. Medical Records

average Demand
Here's how Medical Records is used in Desk Receptionist jobs:
  • File away customer medical records precisely to retain alphabetized file room.
  • Updated all medical records; incoming reports/correspondence from other doctors/lab.
  • Copied and mailed Medical Records for patients and insurances with the signed release forms.
  • Set up appointments, charts, and maintain patient's medical records.
  • Searched the database for patients' records and filed medical records.
  • Prepared medical records of patients for visits with cardiologists.
  • Scanned and filed patient's reports for Medical Records.

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30. Reception Desk

low Demand
Here's how Reception Desk is used in Desk Receptionist jobs:
  • operate the reception desk at the FAMC Creative Community at Belvin Hall.
  • Covered the Reception Desk when the receptionist was out, and filled in for her at lunch times.
  • Worked independently at any of the three reception desks on campus.
  • Updated informational materials at all dorm reception desks for each conference.
  • Manned reception desk and maintained order in lobby of resident hall Assisted residents, parents and prospective students with any questions

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31. Telephone Switchboard

low Demand
Here's how Telephone Switchboard is used in Desk Receptionist jobs:
  • Operate telephone switchboard to answer, screen or forward calls.
  • Answered telephone switchboard and directed calls accordingly Performed general clerical duties; processed incoming and outgoing mail Processed customer credits Bank Deposits
  • Operated telephone switchboards to answer and forward calls providing information taking messages and scheduling consultations with trainers.
  • Handled a busy telephone switchboard for incoming and outgoing telephone communications and dispatched calls to appropriate personnel.
  • Maintain inventory of vacancies, reservations and room assignments while multitasking operating a telephone switchboard.
  • Operate telephone switchboard, route calls to appropriate extensions Schedule appointments for designated supervisor.

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32. Specific Destinations

low Demand
Here's how Specific Destinations is used in Desk Receptionist jobs:
  • Welcomed clients entering establishment, determined nature and purpose of visit, and directed or escorted individuals to specific destinations.
  • Demonstrated customer service, greeting and welcoming visitors, determining purpose and directing or escort them to specific destinations.
  • Greeted patrons entering the establishment, directed them to specific destinations and provided them with various informational services.
  • Welcomed persons entering establishment, determined purpose of visit, and escorted them to specific destinations.
  • Greeted members entering establishment, checked membership and directed or escorted them to specific destinations.
  • Greeted visitors entering establishment, determined nature of visit, and directed/escorted to specific destinations.

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33. High Volume

low Demand
Here's how High Volume is used in Desk Receptionist jobs:
  • Maintain poise, regardless of high volume of calls and office traffic, to ensure that ALL patients are treated fairly.
  • Maintained high-quality customer service and high volume of customer purchases and payment.
  • Accommodate multiple customers and office tasks in a high volume facility.
  • Organize everyday pharmaceutical-related topics to confirm and accelerate high volume of treatment order.
  • Directed high volume of calls, maintained organization of filing and administrative interpersonal reception support.
  • Demonstrated ability to maintain composure and work efficiently in a fast-paced, high volume environment while preserving strict confidentiality.

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34. Depaul

low Demand
Here's how Depaul is used in Desk Receptionist jobs:
  • Verified identification of those entering the building and acted as a safeguard to the DePaul dormitory residents.
  • Acted as reliable DePaul resource by answering inquiries from students, parents, and other public.
  • Interacted with and aided DePaul University students on a regular basis.
  • Provided access control for the DePaul University dorms in the Lincoln Park Campus.

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35. New Members

low Demand
Here's how New Members is used in Desk Receptionist jobs:
  • Orientated new members to facility and membership benefits.
  • Greeted, processed new members, took their picture, put membership info into data base, made new Membership card.
  • Promoted the fitness club to potential new members by giving tours of the center, highlighting services and heath benefits.
  • Provide members and potential new members with information about the company, the facility and the classes offered.
  • Assisted new members with filling out the application and entering the information into the computer.
  • Answer phones, greet members, check them in and sign up new members
  • Signed up new members for the YMCA.
  • Checked in members and guests Filed papers and performed various office tasks Issued parking permits and identification cards to new members

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36. General Public

low Demand
Here's how General Public is used in Desk Receptionist jobs:
  • Confer with the general public by telephone or in person to provide information concerning patient's basic visitation allowances.
  • Confer with the general public regarding the hospital's visitation policies and procedures.
  • Answered phones, filed, assisted general public.
  • Resolve complaints from patrons and general public.
  • Greeted, assisted and directed guests, workers, visitors and the general public Responded to guests and public inquiries
  • Directed employees, guests and general public to the right staff Open/Close Wellness Center

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37. Patient Rooms

low Demand
Here's how Patient Rooms is used in Desk Receptionist jobs:
  • Assist visitors with directions to patient rooms and waiting areas, distribute visitor passes to help alleviate crowds.
  • Answered incoming patient information telephone lines and direct calls to patient rooms and/or hospital departments.
  • Delivered packages and flowers to patient rooms.
  • Assisted visitors with location of patient rooms.
  • Greeted visitors, patients, answering questions in regards to clinic locations, patient rooms.

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38. Direct Visitors

low Demand
Here's how Direct Visitors is used in Desk Receptionist jobs:
  • Direct visitors to correct departments, answer their questions.
  • Direct visitors and calls with cordial policy information.
  • Operate multi line switchboard, schedule meeting rooms, maintain database of vehicle tags, check in and direct visitors.

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39. Confidential Information

low Demand
Here's how Confidential Information is used in Desk Receptionist jobs:
  • Operated a PC computer containing confidential information of dormitory residents.
  • Maintained all patients' confidential information.
  • Opened new patients files in order to keep track of their records and confidential information.
  • Enabled a secure workspace by handling confidential information sensitively.
  • Handled Confidential Information Interacted with customers Provided a source of information for residents
  • Retained confidential information received during dispatch calls and/or from officers informing the employees.

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40. Incident Reports

low Demand
Here's how Incident Reports is used in Desk Receptionist jobs:
  • Filled out work orders for facility issues and incident reports for out of the ordinary events.
  • Conducted incident reports, distributing mail, and responsible for announcements.
  • Required to be a mandated reporter, wrote incident reports.
  • Created incident reports for disturbances that occurred on campus.
  • Filed Incident Reports though School's Database StarRez Duty Logs written in Microsoft Excel.
  • Completed written incident reports to on0duty patrol officers.

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41. Scheduling Meetings

low Demand
Here's how Scheduling Meetings is used in Desk Receptionist jobs:
  • Handled scheduling meetings in the conference room.
  • Handle administrative matters such as screening calls, managing calendars, and scheduling meetings.

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42. Identification Cards

low Demand
Here's how Identification Cards is used in Desk Receptionist jobs:
  • Provide security in residence halls by checking resident identification cards
  • Registered new patrons and issued identification cards.
  • Ensured residential safety and reported residents' concerns Checked student/faculty identification cards upon building entry Logged identification information for all guests
  • Redirect Phone Calls Inspect Identification Cards Rent Equipment to Members Maintain Sanitary Environment File Paperwork Appropriately Organize Equipment
  • Enforced security of dormitory by checking identification cards and signing in visitors.
  • Checked student identification cards for security purposes.

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43. Personal Information

low Demand
Here's how Personal Information is used in Desk Receptionist jobs:
  • Maintain confidentiality with student and/or staff interactions & personal information; perform clerical & other duties as assigned.
  • Prepared patient's charts for their office visit; updated their personal information as needed.
  • File and store personal information of every student in the complex.

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44. Oversaw

low Demand
Here's how Oversaw is used in Desk Receptionist jobs:
  • Tutored students in intermediate Spanish and Calculus * Oversaw community activities and promoted student involvement

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45. General Questions

low Demand
Here's how General Questions is used in Desk Receptionist jobs:
  • Welcomed guests into the museum and answered any general questions visitors may have had; also answering phone calls.
  • Answer general questions regarding Arlington Public Schools and the services offered by the school system.
  • Answered general questions regarding the building, Marquette University, and the Milwaukee area.
  • Answered telephones and answered general questions people would have about Frost Ice Bar
  • Assisted with customer relations such as resident requests and general questions.
  • Answered general questions from patients.
  • Utilized multi-line phone system to answer calls, direct callers to correct extensions and answer general questions about the park.
  • Check students and their guest in and out the building Respond to general questions of students, parents and faculty Answer phones

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46. Hippa

low Demand
Here's how Hippa is used in Desk Receptionist jobs:
  • Initiated client's intake paperwork through preliminary interviews to collect demographic information, describe agency services and inform about HIPPA rights.
  • Trained and certified in HIPPA, CPR, emergency and safety
  • Maintain all patient confidentiality according to HIPPA guidelines and laws.
  • Followed HIPPA guidelines for restrictions.
  • Maintained patient confidence and protects operations by keeping information confidential according to HIPPA standards.
  • Received inbound calls from customers to perform authentication for identity verification of all clients per HIPPA Law confidentiality.

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47. Greeting Patients

low Demand
Here's how Greeting Patients is used in Desk Receptionist jobs:
  • Performed various administrative office responsibilities including: greeting patients, scheduling appointments, verifying patient medical insurance, faxing and filing.
  • Provided exceptional customer service by greeting patients, checking them in quickly and effectively, and protecting confidential information.
  • Demonstrated excellent customers' service by verbally greeting patients, correctly answering questions and attentively listening to concerns.
  • Provided general secretarial support and responsible for greeting patients on the telephone and completing the scheduling/messaging process.
  • Delivered outstanding customer service while greeting patients and scheduling appointments in a busy work environment.
  • Managed front-end office functions while providing exceptional customer service via telephone and greeting patients.

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48. Computer Software

low Demand
Here's how Computer Software is used in Desk Receptionist jobs:
  • Utilized various computer software daily, including room reservation software when organizations needed meeting space reserved for the semester.
  • Entered information into computer software program OTHER WORK EXPERIENCE

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49. Following Procedures

low Demand
Here's how Following Procedures is used in Desk Receptionist jobs:
  • Maintained security by following procedures; monitoring logbook; issuing visitor passes.
  • Learned the importance of organization and following procedures in order to maintain an efficient and healthy work environment.
  • Maintain security by following procedures and communicating with security via Building Engines Software, monitoring employee logbook and validating parking.
  • Maintain security by following procedures; monitoring a logbook, and issuing a visitors badge or personal identification.
  • Maintained security by following procedures and monitoring logbook also filed and maintained reception area safe and clean.
  • Maintained security by following procedures; monitoring logbook, book keeping, appointment setting and maintained inventory.

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20 Most Common Skill for a Desk Receptionist

Customer Service18.9%
Scheduling Appointments16.4%
Dorm Residents14.4%
Front Desk10.6%
Ensure Safety10.5%
Data Entry3.7%
Sort2.9%
Staff Members2.2%

Typical Skill-Sets Required For A Desk Receptionist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
15.6%
15.6%
2
2
Scheduling Appointments
Scheduling Appointments
13.5%
13.5%
3
3
Dorm Residents
Dorm Residents
11.8%
11.8%
4
4
Front Desk
Front Desk
8.7%
8.7%
5
5
Ensure Safety
Ensure Safety
8.7%
8.7%
6
6
Data Entry
Data Entry
3.1%
3.1%
7
7
Sort
Sort
2.4%
2.4%
8
8
Staff Members
Staff Members
1.8%
1.8%
9
9
Office Supplies
Office Supplies
1.7%
1.7%
10
10
Phone Calls
Phone Calls
1.6%
1.6%
11
11
Patient Care
Patient Care
1.6%
1.6%
12
12
Telephone Calls
Telephone Calls
1.5%
1.5%
13
13
Appropriate Person
Appropriate Person
1.5%
1.5%
14
14
Administrative Tasks
Administrative Tasks
1.5%
1.5%
15
15
Check-In
Check-In
1.3%
1.3%
16
16
Emergency Situations
Emergency Situations
1.3%
1.3%
17
17
Reception Area
Reception Area
1.3%
1.3%
18
18
Residential Life
Residential Life
1.3%
1.3%
19
19
Greeting Visitors
Greeting Visitors
1.1%
1.1%
20
20
Information Desk
Information Desk
1.1%
1.1%
21
21
IDS
IDS
1%
1%
22
22
Insurance Companies
Insurance Companies
0.9%
0.9%
23
23
Powerpoint
Powerpoint
0.9%
0.9%
24
24
Front Office Reception
Front Office Reception
0.9%
0.9%
25
25
Computer System
Computer System
0.8%
0.8%
26
26
Appropriate Departments
Appropriate Departments
0.8%
0.8%
27
27
RAN
RAN
0.7%
0.7%
28
28
Resident Director
Resident Director
0.7%
0.7%
29
29
Medical Records
Medical Records
0.7%
0.7%
30
30
Reception Desk
Reception Desk
0.7%
0.7%
31
31
Telephone Switchboard
Telephone Switchboard
0.7%
0.7%
32
32
Specific Destinations
Specific Destinations
0.6%
0.6%
33
33
High Volume
High Volume
0.6%
0.6%
34
34
Depaul
Depaul
0.6%
0.6%
35
35
New Members
New Members
0.6%
0.6%
36
36
General Public
General Public
0.6%
0.6%
37
37
Patient Rooms
Patient Rooms
0.5%
0.5%
38
38
Direct Visitors
Direct Visitors
0.5%
0.5%
39
39
Confidential Information
Confidential Information
0.5%
0.5%
40
40
Incident Reports
Incident Reports
0.5%
0.5%
41
41
Scheduling Meetings
Scheduling Meetings
0.5%
0.5%
42
42
Identification Cards
Identification Cards
0.5%
0.5%
43
43
Personal Information
Personal Information
0.5%
0.5%
44
44
Oversaw
Oversaw
0.4%
0.4%
45
45
General Questions
General Questions
0.4%
0.4%
46
46
Hippa
Hippa
0.4%
0.4%
47
47
Greeting Patients
Greeting Patients
0.4%
0.4%
48
48
Computer Software
Computer Software
0.4%
0.4%
49
49
Following Procedures
Following Procedures
0.4%
0.4%

9,409 Desk Receptionist Jobs

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