How To Become A Desk Service Coordinator: What It Is and Career Path

What is a desk service coordinator and how to become one

Updated January 8, 2025

3 min read

Desk service coordinators can find work in many different fields. They can work at the IT desk in a financial institution and provide tech support to their coworkers, at a hospital information desk directing customers, or at the customer service desk in a store. No matter where they work, desk service coordinators are united by the fact that they help people and provide advice.

The day-to-day duties of a desk service coordinator can differ slightly depending on where they work and the kind of service they provide. No matter where they work, desk service coordinators answer questions over the phone or in-person and provide a helpful, friendly experience to those who need help. They often supervise the work of other service workers.

The path to becoming a desk service coordinator varies depending on the industry. Some desk service coordinators have bachelor's degrees; others do not. No matter their field, some customer service experience is helpful, as is a friendly demeanor.

ScoreDesk Service CoordinatorUS Average

Salary

2.7

Avg. Salary $34,995

Avg. Salary $59,228

Stability Level

8.0

Growth Rate -4%

Growth Rate 0.3%

Diversity

4.4

Race

American Indian and Alaska Native 0.65%

Asian 5.70%

Black or African American 10.21%

Hispanic or Latino 18.52%

Unknown 4.80%

White 60.12%

Gender

female 71.20%

male 28.80%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress Level

8.0

Stress level is high

7.1 - high

Complexity Level

8.7

Complexity Level is advanced

7 - challenging

Work Life Balance

6.2

Work Life balance is fair

6.4 - fair

Key steps to become a desk service coordinator

Explore desk service coordinator education requirements

Most common desk service coordinator degrees

Bachelor's

58.9 %

Associate

17.0 %

High School Diploma

13.3 %

Start to develop specific desk service coordinator skills

Skills	Percentages
Customer Service	23.37%
Front Desk	22.96%
Data Entry	14.48%
Contract Terms	10.15%
Scheduling Appointments	9.08%

Complete relevant desk service coordinator training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New desk service coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a desk service coordinator based on U.S. Bureau of Labor Statistics data and data from real desk service coordinator resumes.

Research desk service coordinator duties and responsibilities

Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
Provide therapeutic assessment/intervention for pediatric patients throughout the hospital units by implementation of normative activities, procedure preparation, family/bereavement support.
Process cash, credit card, EBT and WIC payments.
Maintain confidential individual files on residents in compliance with HUD which contain intake/assessment information, confidentiality statement, and progress notes.

Prepare your desk service coordinator resume

When your background is strong enough, you can start writing your desk service coordinator resume.

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