Desk service coordinator job description
Updated March 14, 2024
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Example desk service coordinator requirements on a job description
Desk service coordinator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in desk service coordinator job postings.
Sample desk service coordinator requirements
- High school diploma or equivalent
- 1-2 years of experience in customer service or related field
- Proficient in Microsoft Office and data entry
- Ability to multitask and manage time efficiently
- Excellent verbal and written communication skills
Sample required desk service coordinator soft skills
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Positive and professional attitude towards customers and colleagues
- Flexibility and adaptability to changing work environments
- Attention to detail and accuracy in completing tasks
Desk service coordinator job description example 1
Volunteers of America Colorado desk service coordinator job description
WHAT MAKES VOA SPECIAL?Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve-our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver's homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado's most vulnerable citizens.
JOB SUMMARYThe Brandon Courtyard Front Desk Service Coordinator supports the Permanent Supportive Housing Case Managers in the delivery of appropriate housing stability and support services for residents as indicated by Housing First, Trauma Informed Care, and Critical Time Intervention service modalities. Job duties include maintaining the safety and wellbeing of residents consisting of monitoring the front desk area of the property, coordinating with PSH Case Managers and Supervisory Case Managers on client needs, maintaining client files and program data entry/ maintenance and other duties as necessary. Further, the Brandon Courtyard Front Desk Service Coordinator will have an expertise on mental health services and may develop specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.
+ Ensures that the resident's voice is heard, and when appropriate the resident's ideas play a prominent role in programming.
+ Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.
+ Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
+ Monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of the residents. Assists in relocating residents as needed and securing emergency housing.
+ Clearly documents all client interactions. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
+ Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
+ Handles crisis situations in a calm and professional manner, and reports critical incidents promptly as required. Observes residents' behavior and intervenes when necessary. Takes appropriate action in dealing with critical incidents.
+ Conducts building walk-throughs and assists residents with accessing the building.
+ Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
+ Maintains regular front desk duties that include but are not limited to: answering phone calls, taking message, accepting donations, handling mail, etc.
+ Attends staff meetings and training as scheduled.
+ Completes all necessary paperwork, including all logs during shift.
+ Performs job responsibilities in accordance with the Social Work Code of Ethics.
+ Predictable, consistent attendance.
+ Performs all other duties as assigned.
KNOWLEDGE AND SKILLS
+ Strong written, oral, and interpersonal communication skills.
+ High level of competency working with Microsoft Office suite and cloud-based applications.
+ Strong time-management and prioritization skills.
+ Experience working both independently and, in a team-oriented, collaborative environment.
Requirements
MINIMUM QUALIFICATION
+ Bachelor's degree in human services, social work, or a closely related field or related experience.
+ At minimum, one full year of working with chronically homeless population.
+ Colorado driver's license and state-mandated automobile insurance.
+ Strong organizational and planning skills; works well as part of a team.
+ Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
+ Criminal and civil background checks within 30 days of hire.
PREFERRED QUALIFICATIONS
+ Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns.
+ Residential experience and/or milieu management.
+ Crises intervention skills
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
+ Ability to be single staffed while in the facility while having the responsibility for the safety of residents.
+ Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.
+ Some lifting is required but should rarely exceed 25lbs.
POSITION TYPE
Fulltime, Hourly/Nonexempt
HOURS
+ Full time 40 hours per week Monday through Friday 8 AM- 4 PM
+ While Coordinators are on duty, they are likely single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift.
+ All full-time staff are considered "essential staff," requiring to be on their scheduled shifts regardless of holidays or inclement weather.
+ Brandon Courtyard is staffed year-round.
PAY RANGE $21/hr. - $23/hr.
Benefit eligibility is based on job type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Short & Long-Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Fully Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan
Volunteers of America is an EEO/AA Employer
JOB SUMMARYThe Brandon Courtyard Front Desk Service Coordinator supports the Permanent Supportive Housing Case Managers in the delivery of appropriate housing stability and support services for residents as indicated by Housing First, Trauma Informed Care, and Critical Time Intervention service modalities. Job duties include maintaining the safety and wellbeing of residents consisting of monitoring the front desk area of the property, coordinating with PSH Case Managers and Supervisory Case Managers on client needs, maintaining client files and program data entry/ maintenance and other duties as necessary. Further, the Brandon Courtyard Front Desk Service Coordinator will have an expertise on mental health services and may develop specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.
+ Ensures that the resident's voice is heard, and when appropriate the resident's ideas play a prominent role in programming.
+ Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.
+ Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
+ Monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of the residents. Assists in relocating residents as needed and securing emergency housing.
+ Clearly documents all client interactions. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
+ Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
+ Handles crisis situations in a calm and professional manner, and reports critical incidents promptly as required. Observes residents' behavior and intervenes when necessary. Takes appropriate action in dealing with critical incidents.
+ Conducts building walk-throughs and assists residents with accessing the building.
+ Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
+ Maintains regular front desk duties that include but are not limited to: answering phone calls, taking message, accepting donations, handling mail, etc.
+ Attends staff meetings and training as scheduled.
+ Completes all necessary paperwork, including all logs during shift.
+ Performs job responsibilities in accordance with the Social Work Code of Ethics.
+ Predictable, consistent attendance.
+ Performs all other duties as assigned.
KNOWLEDGE AND SKILLS
+ Strong written, oral, and interpersonal communication skills.
+ High level of competency working with Microsoft Office suite and cloud-based applications.
+ Strong time-management and prioritization skills.
+ Experience working both independently and, in a team-oriented, collaborative environment.
Requirements
MINIMUM QUALIFICATION
+ Bachelor's degree in human services, social work, or a closely related field or related experience.
+ At minimum, one full year of working with chronically homeless population.
+ Colorado driver's license and state-mandated automobile insurance.
+ Strong organizational and planning skills; works well as part of a team.
+ Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
+ Criminal and civil background checks within 30 days of hire.
PREFERRED QUALIFICATIONS
+ Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns.
+ Residential experience and/or milieu management.
+ Crises intervention skills
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
+ Ability to be single staffed while in the facility while having the responsibility for the safety of residents.
+ Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.
+ Some lifting is required but should rarely exceed 25lbs.
POSITION TYPE
Fulltime, Hourly/Nonexempt
HOURS
+ Full time 40 hours per week Monday through Friday 8 AM- 4 PM
+ While Coordinators are on duty, they are likely single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift.
+ All full-time staff are considered "essential staff," requiring to be on their scheduled shifts regardless of holidays or inclement weather.
+ Brandon Courtyard is staffed year-round.
PAY RANGE $21/hr. - $23/hr.
Benefit eligibility is based on job type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Short & Long-Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Fully Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan
Volunteers of America is an EEO/AA Employer
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Updated March 14, 2024
Updated March 14, 2024