There is more than meets the eye when it comes to being a desk support technician. For example, did you know that they make an average of $21.08 an hour? That's $43,836 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many desk support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be a desk support technician, we found that a lot of resumes listed 14.2% of desk support technicians included technical support, while 9.0% of resumes included desk support, and 6.1% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desk support technician job title. But what industry to start with? Most desk support technicians actually find jobs in the technology and finance industries.
If you're interested in becoming a desk support technician, one of the first things to consider is how much education you need. We've determined that 41.5% of desk support technicians have a bachelor's degree. In terms of higher education levels, we found that 6.3% of desk support technicians have master's degrees. Even though some desk support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a desk support technician. When we researched the most common majors for a desk support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desk support technician resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a desk support technician. In fact, many desk support technician jobs require experience in a role such as technical support specialist. Meanwhile, many desk support technicians also have previous career experience in roles such as computer technician or customer service representative.