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Working as a Desk Support Technician

There is more than meets the eye when it comes to being a desk support technician. For example, did you know that they make an average of $21.08 an hour? That's $43,836 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desk Support Technician Do

There are certain skills that many desk support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a desk support technician, we found that a lot of resumes listed 14.2% of desk support technicians included technical support, while 9.0% of resumes included desk support, and 6.1% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desk support technician job title. But what industry to start with? Most desk support technicians actually find jobs in the technology and finance industries.

How To Become a Desk Support Technician

If you're interested in becoming a desk support technician, one of the first things to consider is how much education you need. We've determined that 41.5% of desk support technicians have a bachelor's degree. In terms of higher education levels, we found that 6.3% of desk support technicians have master's degrees. Even though some desk support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desk support technician. When we researched the most common majors for a desk support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desk support technician resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a desk support technician. In fact, many desk support technician jobs require experience in a role such as technical support specialist. Meanwhile, many desk support technicians also have previous career experience in roles such as computer technician or customer service representative.

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Average Salary$43,836
Job Growth Rate10%

Desk Support Technician Jobs

Desk Support Technician Career Paths

Top Careers Before Desk Support Technician

Top Careers After Desk Support Technician

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Average Salary for a Desk Support Technician

Desk Support Technicians in America make an average salary of $43,836 per year or $21 per hour. The top 10 percent makes over $67,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$43,836

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Desk Support Technician/Information Technology Spec 3
Desk Support Technician/Information Technology Spec 3
State of Minnesota
State of Minnesota
08/29/2020
08/29/2020
$59,27808/29/2020
$59,278
IT Service Desk Support
IT Service Desk Support
Glacier Bancorp
Glacier Bancorp
06/17/2020
06/17/2020
$32,20206/17/2020
$32,202
IT Help Desk Support/IT Desktop Support
IT Help Desk Support/IT Desktop Support
Finezi Inc.
Finezi Inc.
04/15/2020
04/15/2020
$39,65304/15/2020
$39,653
Junior IT Support Desk
Junior IT Support Desk
Volt Workforce Solutions
Volt Workforce Solutions
02/24/2020
02/24/2020
$41,74002/24/2020
$41,740
Desk Support Technician
Desk Support Technician
The Right Staff
The Right Staff
01/29/2020
01/29/2020
$35,47901/29/2020
$35,479

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Desk Support Technician Demographics

Gender

male

76.2%

female

19.6%

unknown

4.3%

Ethnicity

White

62.5%

Asian

16.4%

Hispanic or Latino

9.5%

Foreign Languages Spoken

Spanish

52.5%

Chinese

8.1%

French

8.1%
See More Demographics

Desk Support Technician Education

Degrees

Bachelors

41.5%

Associate

28.4%

High School Diploma

9.8%

Top Colleges for Desk Support Technicians

1. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME

Tuition and fees
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY

Tuition and fees
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA

Tuition and fees
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA

Tuition and fees
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA

Tuition and fees
$49,880
Enrollment
4,177
See More Education Info

Entry Level Jobs For Becoming A Desk Support Technician

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Full Time
Part Time
Internship
Temporary

Top Skills For a Desk Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.2% of desk support technicians listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.

Desk Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a desk support technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless desk support technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Desk Support Technician Resume

At Zippia, we went through countless desk support technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Desk Support Technician Employers

1. IBM
4.7
Avg. Salary: 
$84,673
Desk Support Technicians Hired: 
38+
2. Dell
4.8
Avg. Salary: 
$94,992
Desk Support Technicians Hired: 
17+
3. AT&T
4.7
Avg. Salary: 
$61,738
Desk Support Technicians Hired: 
16+
4. CompuCom
4.4
Avg. Salary: 
$69,616
Desk Support Technicians Hired: 
15+
5. HP
4.8
Avg. Salary: 
$88,383
Desk Support Technicians Hired: 
14+
6. Unisys
4.3
Avg. Salary: 
$69,637
Desk Support Technicians Hired: 
12+

Desk Support Technician Videos

Recently Added Desk Support Technician Jobs

Updated October 2, 2020