Explore Jobs
Find Specific Jobs
Explore Careers
Explore Professions
Best Companies
Explore Companies
What is a desk support technician and how to become one
As a desk support technician, your job is to provide support to end-users for system or device issues. You are to identify, research, and resolve technical problems of moderate complexity. Your duties are to manage desk support tickets in a well-timed manner and respond to customer issues via phone, email, or computer chat. You also need to track and monitor the problem using appropriate systems and tools, provide customer assistance, document customer interactions, install, make changes, and repair computer hardware and software. You may also coordinate with other teams or departments to solve user problems and follow-up with customers to ensure they are resolved.
You need a bachelor's degree and one to three years of related experience for this role. You should be available to work steady overtime and diagnose and resolve basic computer technical issues. You must be able to keep detailed notes on support desk tickets, stay highly organized, and possess communication skills. Your average annual salary will be $54,095.
What general advice would you give to a Desk Support Technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $40,715
Avg. Salary $59,228
Growth Rate 10%
Growth Rate 0.3%
American Indian and Alaska Native 0.41%
Asian 11.67%
Black or African American 11.27%
Hispanic or Latino 16.26%
Unknown 5.38%
White 55.00%
Genderfemale 17.41%
male 82.59%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Newest jobs for Desk Support Technician in Ashburn, VA
Receive alerts for the newest job postings.
Desk Support Technician career paths
Key steps to become a desk support technician
Explore desk support technician education requirements
Start to develop specific desk support technician skills
Skills Percentages Customer Service 11.49% Technical Support 8.41% Troubleshoot 7.09% Phone Calls 5.08% Desk Side Support 4.61% Complete relevant desk support technician training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New desk support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a desk support technician based on U.S. Bureau of Labor Statistics data and data from real desk support technician resumes.Research desk support technician duties and responsibilities
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
- Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
- Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
Prepare your desk support technician resume
When your background is strong enough, you can start writing your desk support technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a desk support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Desk Support Technician Resume templates
Build a professional Desk Support Technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Desk Support Technician resume.
Apply for desk support technician jobs
Now it's time to start searching for a desk support technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Desk Support Technician Job
Are you a Desk Support Technician?
Share your story for a free salary report.
Average desk support technician salary
The average Desk Support Technician salary in the United States is $40,715 per year or $20 per hour. Desk support technician salaries range between $26,000 and $62,000 per year.
What Am I Worth?
How do desk support technicians rate their job?
Desk Support Technician reviews
I have aids now due to the painfulness of sitting down all day
You get to help a lot of people in many different ways as well as learning new things about technology
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
