As a desk support technician, your job is to provide support to end-users for system or device issues. You are to identify, research, and resolve technical problems of moderate complexity. Your duties are to manage desk support tickets in a well-timed manner and respond to customer issues via phone, email, or computer chat. You also need to track and monitor the problem using appropriate systems and tools, provide customer assistance, document customer interactions, install, make changes, and repair computer hardware and software. You may also coordinate with other teams or departments to solve user problems and follow-up with customers to ensure they are resolved.

You need a bachelor's degree and one to three years of related experience for this role. You should be available to work steady overtime and diagnose and resolve basic computer technical issues. You must be able to keep detailed notes on support desk tickets, stay highly organized, and possess communication skills. Your average annual salary will be $54,095.

What Does a Desk Support Technician Do

There are certain skills that many desk support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Desk Support Technician does

How To Become a Desk Support Technician

If you're interested in becoming a desk support technician, one of the first things to consider is how much education you need. We've determined that 48.3% of desk support technicians have a bachelor's degree. In terms of higher education levels, we found that 3.5% of desk support technicians have master's degrees. Even though most desk support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Desk Support Technician

Desk Support Technician Career Paths

Average Salary for a Desk Support Technician

Desk Support Technicians in America make an average salary of $40,715 per year or $20 per hour. The top 10 percent makes over $62,000 per year, while the bottom 10 percent under $26,000 per year.
Average Desk Support Technician Salary
$40,715 Yearly
$19.57 hourly
$26,000
10 %
$40,000
Median
$62,000
90 %

What Am I Worth?

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How To Become a Desk Support Technician
How To Become a Desk Support Technician Career Overview

States With The Most Desk Support Technician Jobs

Mouse over a state to see the number of active desk support technician jobs in each state. The darker areas on the map show where desk support technicians earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Desk Support Technician Jobs By State

RankStateNumber of JobsAverage Salary
1California6,602$53,852
2Texas3,274$42,913
3Florida3,114$34,354
4New York2,107$49,786
5Michigan1,980$34,596
6Illinois1,870$42,865
7Virginia1,857$50,228
8Pennsylvania1,635$45,328
9North Carolina1,564$38,763
10Washington1,563$34,883
11Georgia1,561$41,057
12Missouri1,505$39,340
13Ohio1,418$34,082
14Massachusetts1,331$37,420
15Maryland1,285$41,586
16South Carolina1,176$35,004
17Colorado1,154$34,610
18Arizona1,127$38,556
19New Jersey1,126$49,207
20Indiana1,093$32,292
21Minnesota1,024$29,928
22Kentucky897$35,141
23Alabama877$37,735
24Wisconsin843$31,120
25Tennessee838$34,109
26Kansas787$35,934
27Oklahoma712$32,231
28Utah672$33,473
29Louisiana652$34,412
30Oregon609$41,446
31Nevada572$45,240
32Arkansas557$43,493
33Mississippi540$33,331
34Iowa484$30,925
35Connecticut468$51,511
36New Mexico450$36,037
37Nebraska332$30,828
38New Hampshire281$34,211
39Montana253$31,856
40Maine240$35,489
41South Dakota233$32,115
42Idaho231$30,614
43West Virginia223$34,737
44Rhode Island214$44,441
45Delaware212$53,243
46Alaska184$27,616
47Hawaii179$48,827
48Vermont154$37,919
49North Dakota150$37,070
50Wyoming92$32,537

Desk Support Technician Education

Desk Support Technician Majors

14.4 %

Desk Support Technician Degrees

Bachelors

48.3 %

Associate

33.2 %

High School Diploma

7.2 %

Top Colleges for Desk Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For a Desk Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.5% of desk support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Desk Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Desk Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desk Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Desk Support Technician Demographics

Desk Support Technician Gender Distribution

Male
Male
83%
Female
Female
17%

After extensive research and analysis, Zippia's data science team found that:

  • Among desk support technicians, 17.4% of them are women, while 82.6% are men.

  • The most common race/ethnicity among desk support technicians is White, which makes up 58.9% of all desk support technicians.

  • The most common foreign language among desk support technicians is Spanish at 52.5%.

Work Experience Programs For Desk Support Technicians

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Software Engineering Program

Company: Blackbird Australia

Cost: Free

Duration: 5-10 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Client Service Program

Company: Bloomberg

Cost: Free

Duration: 5-6 hours

Online Courses For Desk Support Technician That You May Like

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Best States For a Desk Support Technician

Some places are better than others when it comes to starting a career as a desk support technician. The best states for people in this position are California, Delaware, Connecticut, and Virginia. Desk support technicians make the most in California with an average salary of $53,852. Whereas in Delaware and Connecticut, they would average $53,243 and $51,511, respectively. While desk support technicians would only make an average of $50,228 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Desk Support Technician Jobs:
6,602
Highest 10% Earn:
$85,000
Location Quotient:
1.22

2. Nevada

Total Desk Support Technician Jobs:
572
Highest 10% Earn:
$70,000
Location Quotient:
1.48

3. Delaware

Total Desk Support Technician Jobs:
212
Highest 10% Earn:
$89,000
Location Quotient:
0.92
Full List Of Best States For Desk Support Technicians

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Top Desk Support Technician Employers

Most Common Employers For Desk Support Technician

RankCompanyAverage SalaryHourly RateJob Openings
1IBM$98,931$47.5640
2Dell$88,030$42.3215
3Perot Systems$67,472$32.449
4Siemens$58,227$27.997
5Unisys$56,192$27.0212
6Lockheed Martin$54,816$26.356
7SAIC$43,769$21.046
8Hewlett Packard Enterprise$41,825$20.1112
9AT&T$41,523$19.9619
10UPS$40,535$19.4911

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