As a desk support technician, your job is to provide support to end-users for system or device issues. You are to identify, research, and resolve technical problems of moderate complexity. Your duties are to manage desk support tickets in a well-timed manner and respond to customer issues via phone, email, or computer chat. You also need to track and monitor the problem using appropriate systems and tools, provide customer assistance, document customer interactions, install, make changes, and repair computer hardware and software. You may also coordinate with other teams or departments to solve user problems and follow-up with customers to ensure they are resolved.
You need a bachelor's degree and one to three years of related experience for this role. You should be available to work steady overtime and diagnose and resolve basic computer technical issues. You must be able to keep detailed notes on support desk tickets, stay highly organized, and possess communication skills. Your average annual salary will be $54,095.