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Become A Desk Support Technician

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Working As A Desk Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Desk Support Technician Do At Iheartmedia

* Provide remote call and desktop support for iHeartMedia end users.
* Answer and solve incoming calls and helpdesk tickets within defined SLAs.
* Respond to emails in a timely and professional manner.
* Communicate and coordinate with a variety of IT support teams to resolve end user tickets.
* Willing to learn implementation, support, operation, and best practices of iHeartMedia systems.
* Document procedures and update documentation to record new equipment installed, new sites, changes to computer configurations, etc.
* Occasional on-call support.
* Customer advocacy and passion for solving problems

What Does A Desk Support Technician Do At Ceres Environmental Services, Inc.

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
* Maintain daily performance of computer systems and inventory of office supplies.
* Walk customer through problem-solving process.
* Install, assemble, modify, and repair computer hardware and software.
* Run diagnostic programs to resolve problems.
* Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
* Install computer peripherals for users.
* Follow up with customers to ensure issue has been resolved.
* Run reports to determine malfunctions that continue to occur.
* Responsible for Customer/user satisfaction as it relates to IT services and support.
* Maintain IT inventory database.
* Provide support of personnel as it relates to the use of equipment and software.
* Assess, debug and resolve technical problems associated with desktops and system peripherals.
* Perform all duties in a respectful, professional manner in accordance with client policies and procedures.
* Performs all business administrative duties in a timely and accurate fashion.
* Other duties as assigned

What Does A Desk Support Technician Do At AP Ventures-for FDA

* Communicates with all levels of customers
* Installs and configures applications and other supported software packages
* Performs basic troubleshooting and triage of computers via remote computer access and phone
* Resolves routine issues and problems related to hardware and software
* Creates tickets for all problems called into the Technology Helpdesk
* Quickly escalates issues and problems that are not resolvable as necessary
* Assists clients with resolving device related issues via telephone support
* Helps determine technical needs of supported systems
* Participates as team member on projects
* Records activities in the service desk software system
* Updates/Creates internal supported system documentation
* Communicate technical issues, risks, and approaches to clients
* Performs other duties as assigned

What Does A Desk Support Technician Do At Entegee

* Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, related PC software, telephones, cables, and connectors.
* Provides personal computer, hardware, and software support.
* Installs, services, and repairs personal computers and installs attendant software.
* Connects personal computers and terminals to existing data networks.
* Instructs users in the use of personal computers and networks.
* Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
* Able to meet assigned project milestones and desktop productivity goals regularly and with little intermediate intervention.
* Monitor Remedy Help Desk Queue, taking ownership of support calls, and resolving support issues.
* Quality Systems Duties and Responsibilities

What Does A Desk Support Technician Do At Kforce

Coordinates, diagnoses, or resolves incoming client calls

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How To Become A Desk Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Desk Support Technician jobs

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Top Skills for A Desk Support Technician

ComputerHardwareRemoteDesktopLaptopComputersActiveDirectoryNetworkPrintersPhoneCallsTechnicalSupportTroubleshootWindowsXPEmailCustomerServiceSetupVPNInternetExplorerHelpDeskOSSoftwareIssuesPCSDeskSideSupportMac

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Top Desk Support Technician Skills

  1. Computer Hardware
  2. Remote Desktop
  3. Laptop Computers
You can check out examples of real life uses of top skills on resumes here:
  • Perform troubleshooting and support of approximately 1,200 applications, computer hardware and peripheral devices.
  • Provide remote assistance with Remote Tools and Remote Desktop Client.
  • Imaged, installed, troubleshoot desktop and laptop computers.
  • Migrated users to Active Directory during the deployment project and provided remote support via PC Anywhere.
  • Participate in special projects such as equipment moves, repair/maintenance of network printers, computers, and peripherals.

Top Desk Support Technician Employers

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