What is a Desk Support Technician

As a desk support technician, your job is to provide support to end-users for system or device issues. You are to identify, research, and resolve technical problems of moderate complexity. Your duties are to manage desk support tickets in a well-timed manner and respond to customer issues via phone, email, or computer chat. You also need to track and monitor the problem using appropriate systems and tools, provide customer assistance, document customer interactions, install, make changes, and repair computer hardware and software. You may also coordinate with other teams or departments to solve user problems and follow-up with customers to ensure they are resolved.

You need a bachelor's degree and one to three years of related experience for this role. You should be available to work steady overtime and diagnose and resolve basic computer technical issues. You must be able to keep detailed notes on support desk tickets, stay highly organized, and possess communication skills. Your average annual salary will be $54,095.

There is more than meets the eye when it comes to being a desk support technician. For example, did you know that they make an average of $22.02 an hour? That's $45,809 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desk Support Technician Do

There are certain skills that many desk support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Desk Support Technician does

How To Become a Desk Support Technician

If you're interested in becoming a desk support technician, one of the first things to consider is how much education you need. We've determined that 48.3% of desk support technicians have a bachelor's degree. In terms of higher education levels, we found that 3.5% of desk support technicians have master's degrees. Even though most desk support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desk support technician. When we researched the most common majors for a desk support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desk support technician resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a desk support technician. In fact, many desk support technician jobs require experience in a role such as technical support specialist. Meanwhile, many desk support technicians also have previous career experience in roles such as computer technician or customer service representative.

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Average Salary
$45,809
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
116,989
Job Openings
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Desk Support Technician Career Paths

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Average Salary for a Desk Support Technician

Desk Support Technicians in America make an average salary of $45,809 per year or $22 per hour. The top 10 percent makes over $71,000 per year, while the bottom 10 percent under $29,000 per year.
Average Salary
$45,809
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Desk Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Desk Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Desk Support Technician Resume

At Zippia, we went through countless Desk Support Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Desk Support Technician Resume Examples And Templates

Desk Support Technician Demographics

Desk Support Technician Gender Statistics

male

76.2 %

female

19.6 %

unknown

4.3 %

Desk Support Technician Ethnicity Statistics

White

60.4 %

Hispanic or Latino

14.5 %

Black or African American

10.9 %

Desk Support Technician Foreign Languages Spoken Statistics

Spanish

52.5 %

Chinese

8.1 %

French

8.1 %
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Our resume builder tool will walk you through the process of creating a stand-out Desk Support Technician resume.

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Desk Support Technician Education

Desk Support Technician Majors

14.4 %

Desk Support Technician Degrees

Bachelors

48.3 %

Associate

33.2 %

High School Diploma

7.2 %

Top Colleges for Desk Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
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Top Skills For a Desk Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.0% of desk support technicians listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

12 Desk Support Technician RESUME EXAMPLES

Best States For a Desk Support Technician

Some places are better than others when it comes to starting a career as a desk support technician. The best states for people in this position are Delaware, California, Connecticut, and New Jersey. Desk support technicians make the most in Delaware with an average salary of $65,411. Whereas in California and Connecticut, they would average $64,831 and $60,665, respectively. While desk support technicians would only make an average of $58,906 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Desk Support Technician Jobs:
6,602
Highest 10% Earn:
$103,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Desk Support Technician Jobs:
413
Highest 10% Earn:
$96,000
Location Quotient:
1.33
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Desk Support Technician Jobs:
212
Highest 10% Earn:
$106,000
Location Quotient:
0.92
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Desk Support Technicians

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Updated August 18, 2021