Desk Support Technician Resume Examples 2023

Research Summary. We analyzed 503 desk support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like IBM and Time Warner Cable Enterprises. Here are the key facts about desk support technician resumes to help you get the job:

The average desk support technician resume is 496 words long
The average desk support technician resume is 1.1 pages long based on 450 words per page.
Customer service is the most common skill found on a desk support technician resume. It appears on 11.5% of resumes.

After learning about how to write a professional desk support technician resume, you can make sure your resume checks all the boxes with our resume builder.

Desk Support Technician Resume Example


Beverly Cole Desk Support Technician Contact Information Eagan, MN (760) 555-4722 bcole@example.com Skills Supply Chain Distribution Centers VPN Hardware Physical Inventory Setup Facility Procedures Voip POS Employment History Desk Support Technician 2019 - Present Unisys Eagan, MN Team Leader on Social Security Administration SSA/IWS LAN Project. Operated and maintained numerous Unix environments internationally, supporting approximately 650 active users, communicating with customers and support personnel worldwide. Manage technical hardware team to update and replace legacy systems. Performed daily Hardware software updates on Dell computers, Epson, and HP printers and scanners. Field Support Technician 2013 - 2019 TEKsystems Oakbrook Terrace, IL Set up and manage the wireless access point (also involves security and implementation of MAC address authentication.) Lead the PC Services team in troubleshooting and resolving desktop hardware and software issues. Procured, received, documented and tracked inventory database with IT assets and warranties and software licenses. Installed hardware devices on the network according to company's policies. Installed Windows 2000 OS and all software applications on users' systems. Logistics Coordinator 2006 - 2007 C.H. Robinson Oakbrook Terrace, IL Completed Over-dimensional and Hazmat freight certification, proficient in Microsoft word, and Navisphere. Created and managed specific LTL freight lanes. Cost effective implementation of LTL and IMDL (Intermodal) transportation on key client accounts. Arranged the transportation of all types of cargo through various modes, specializing in LTL. Prepared PowerPoint presentations for meetings as needed. Education Master's Degree Business 2007 - 2008 DeVry University Oakbrook Terrace, IL Bachelor's Degree Business 1998 - 2001 DeVry University Oakbrook Terrace, IL


Alice Miller Desk Support Technician Contact Info Atlanta, GA (370) 555-7633 amiller@example.com Skills Track-ItNew EquipmentActive DirectoryComputer ProblemsService DeskCitrixPeripheral EquipmentTechnical KnowledgeEnd UserPersonal Computers Employment History Desk Support Technician 2018 - Present TEKsystems Atlanta, GA Installed hardware & software to accommodate a corporate conversion * Provided troubleshooting and general technical assistance to clients Log and provide weekly reports to the hardware support team supervisor. Migrate and upgrade Desktop & Laptops without data loss and minimum impact to clients. Manage day-to-day operations of a helpdesk. Senior Help Desk Specialist 2012 - 2018 Spirit AeroSystems Wichita, KS Trouble shooting Windows, Linux and Apple issues along with Microsoft. Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations. Set up, and install various types of rack mounted hardware over 500 Racks 42U. Technical Expert 2010 - 2012 T-Mobile Wichita, KS Walk through installation and configuration of mobile broadband devices, routers for at home networks and VOIP internet calling. Provided technical support on high tech PDA devices ranging from blackberries, android devices, and window devices. Applied logical problem solving to troubleshoot outages and hardware problems. Assisted customers with trouble shooting Wi-Fi enabled devices in hotspot locations. Maintain accurate customer records for appropriate credits to customer accounts, due to technical issues. Education Some College Courses Business 2005 - 2005 DeVry University Oakbrook Terrace, IL


Beverly Cole Desk Support Technician Eagan, MN (760) 555-4722 bcole@example.com Experience Desk Support Technician2019 - Present Unisys•Eagan, MN Team Leader on Social Security Administration SSA/IWS LAN Project. Operated and maintained numerous Unix environments internationally, supporting approximately 650 active users, communicating with customers and support personnel worldwide. Manage technical hardware team to update and replace legacy systems. Performed daily Hardware software updates on Dell computers, Epson, and HP printers and scanners. Field Support Technician2013 - 2019 TEKsystems•Oakbrook Terrace, IL Set up and manage the wireless access point (also involves security and implementation of MAC address authentication.) Lead the PC Services team in troubleshooting and resolving desktop hardware and software issues. Procured, received, documented and tracked inventory database with IT assets and warranties and software licenses. Installed hardware devices on the network according to company's policies. Installed Windows 2000 OS and all software applications on users' systems. Logistics Coordinator2006 - 2007 C.H. Robinson•Oakbrook Terrace, IL Completed Over-dimensional and Hazmat freight certification, proficient in Microsoft word, and Navisphere. Created and managed specific LTL freight lanes. Cost effective implementation of LTL and IMDL (Intermodal) transportation on key client accounts. Arranged the transportation of all types of cargo through various modes, specializing in LTL. Prepared PowerPoint presentations for meetings as needed. Skills Supply ChainDistribution CentersVPNHardwarePhysical InventorySetupFacilityProceduresVoipPOS Education Master's Degree Business2007 - 2008 DeVry University•Oakbrook Terrace, IL Bachelor's Degree Business1998 - 2001 DeVry University•Oakbrook Terrace, IL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Desk Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Desk Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desk Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Desk Support Technician Resume

1. Add Contact Information To Your Desk Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desk Support Technician Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

14.4%

Information Technology

13.8%

Computer Science

12.3%

Computer Information Systems

11.9%

Desk Support Technician Resume Relevant Education Example #1

Master's Degree In Business 2014 - 2016

DeVry University Oakbrook Terrace, IL

Desk Support Technician Resume Relevant Education Example #2

Some College Courses In Information Technology 2014 - 2016

Keiser University Fort Lauderdale, FL

3. Next, Create A Desk Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Desk Support Technician Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
OS Skills
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
Mac Skills
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
Android Skills
An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.

Top Skills for a Desk Support Technician

Source: Zippia.com

Customer Service, 11.5%

Technical Support, 8.4%

Troubleshoot, 7.1%

Phone Calls, 5.1%

Other Skills, 67.9%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Desk Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Supervisor, Technical Support

Apple

Emailed customer helpful information about their product.
Personalized emails to demonstrate exceptional customer satisfaction.
Worked with POP3, IMAP and SMTP server issues and setup email accounts to iPhone
Preformed hardware repairs while also providing face-to-face customer support.
Diagnosed and resolved technical hardware and software issues involving internet connectivity, email, device issues, and more.

Work History Example # 2

Signal Support Specialist

Apple

Performed troubleshooting and repairs on Apple products and services, including iPhone and iPad.
Assisted the Apple Small Business Team in training specialists in Business solutions and informed future business customers of services available.
Demonstrated excellent customer-centered service through effective communication, creative problem solving abilities, and educating customers on products and services.
Used every day as an opportunity for me to turn another Apple Store visitor into a loyal Apple customer for life.
Assisted customers with transactions, explained products and offered solutions to meet customers' needs, performed Personal Setups and facilitate workshops

Work History Example # 3

Service Desk Specialist

Teleperformance

Assisted business customer via telephone/email.
Provided top notch service and support for Premium and Gold users (Consumer Dimension/Inspiron as well as XPS machines.)
Helped customers via phone with home phone, cable, internet, software, and hardware installations or issues.
Received support inquiries directly from AT&T Fast Access DSL customers.
Performed analysis of top call drivers and identified improvements that drove a positive customer experience.

Work History Example # 4

Desk Support Technician

West

Conducted yearly hardware refresh/upgrades for multiple business units.
Created/maintained several production software images for deployment in a Microsoft RIS based environment.
Served as the senior desktop support technician on a team of 3 for a high-volume inbound call center.
Answered incoming calls from Pharmaceutical staff and customers regarding medication orders.
Performed technical support for AT&T cell phones, specifically androids.

5. Highlight Your Desk Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desk support technician resume:

Microsoft Certified Desktop Support Technician (MCDST)

6. Finally, Add a Desk Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Desk Support Technician Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Ensured that all network laptop clients in compliance with network security policy regarding OS levels and virus protection.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.

Use DHCP and DNS to troubleshoot network connections and internet service.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Maintain a 95% completion of issues on or before their due date according to SLA.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

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