5 Desk Support Technician Resume Examples

Five Key Resume Tips For Writing A Desk Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Desk Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Desk Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desk Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Alice Miller
Desk Support Technician
Employment History
Desk Support Technician2018 - Present
TEKsystemsAtlanta, GA
  • Installed hardware & software to accommodate a corporate conversion * Provided troubleshooting and general technical assistance to clients
  • Log and provide weekly reports to the hardware support team supervisor.
  • Migrate and upgrade Desktop & Laptops without data loss and minimum impact to clients.
  • Manage day-to-day operations of a helpdesk.
Senior Help Desk Specialist2012 - 2018
Spirit AeroSystemsWichita, KS
  • Trouble shooting Windows, Linux and Apple issues along with Microsoft.
  • Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations.
  • Set up, and install various types of rack mounted hardware over 500 Racks 42U.
Technical Expert2010 - 2012
T-MobileWichita, KS
  • Walk through installation and configuration of mobile broadband devices, routers for at home networks and VOIP internet calling.
  • Provided technical support on high tech PDA devices ranging from blackberries, android devices, and window devices.
  • Applied logical problem solving to troubleshoot outages and hardware problems.
  • Assisted customers with trouble shooting Wi-Fi enabled devices in hotspot locations.
  • Maintain accurate customer records for appropriate credits to customer accounts, due to technical issues.
Education
Some College Courses In Business2005 - 2005
DeVry UniversityOakbrook Terrace, IL
 
 
Contact Information
Atlanta, GA
(370) 555-7633
amiller@example.com
Skills
Track-It
New Equipment
Active Directory
Computer Problems
Service Desk
Citrix
Peripheral Equipment
Technical Knowledge
End User
Personal Computers
 
 
Jason Bradley
Desk Support Technician
Houston, TX
(570) 555-4596
jbradley@example.com
Skills
Computer LabBackupSetupSoftware SupportOSWindowsActive DirectoryTelephone CallsSccmUser Interface
 
 
Employment History
Desk Support Technician2019 - Present
JPMorgan ChaseHouston, TX
  • Oversee development and dissemination of help desk tickets to Knowledgebase, usage guides, and FAQ lists for end users.
  • Blackberry, iPhone, Android) Hardware and software configuration to ensure compatibility with Chase applications.
  • Performed hardware, patches and software upgrades onto Windows Server 2003.
  • Investigated hardware/software problems and performed system hardware and network connection repairs
Help Desk Operator2016 - 2019
TEKsystemsHouston, TX
  • Solved issues involving, but not limited to, network connectivity problems, hardware failures, and application errors.
  • Tested configured systems for appropriate functioning and troubleshoot for any errors found.
  • Packaged applications for Windows 9x through XP platforms.
Service Desk Specialist (Part-Time)2010 - 2011
Federal Home Loan MortgageFairfax, VA
  • Assisted in the receiving and storage of computers assets entering Freddie Mac.
  • Developed automation scripting in Ruby using Puppet to deploy and manage Java applications across Linux servers.
  • Create and assign keyfiles to end users.
Education
Certificate of Information Technology2010 - 2011
George Mason UniversityFairfax, VA
 
 
Beverly Cole
Desk Support Technician
Contact Information
Eagan, MN
(760) 555-4722
bcole@example.com
Skills
  • Supply Chain
  • Distribution Centers
  • VPN
  • Hardware
  • Physical Inventory
  • Setup
  • Facility
  • Procedures
  • Voip
  • POS
 
 
Employment History
Desk Support Technician2019 - Present
Unisys
Eagan, MN
  • Team Leader on Social Security Administration SSA/IWS LAN Project.
  • Operated and maintained numerous Unix environments internationally, supporting approximately 650 active users, communicating with customers and support personnel worldwide.
  • Manage technical hardware team to update and replace legacy systems.
  • Performed daily Hardware software updates on Dell computers, Epson, and HP printers and scanners.
Field Support Technician2013 - 2019
TEKsystems
Oakbrook Terrace, IL
  • Set up and manage the wireless access point (also involves security and implementation of MAC address authentication.)
  • Lead the PC Services team in troubleshooting and resolving desktop hardware and software issues.
  • Procured, received, documented and tracked inventory database with IT assets and warranties and software licenses.
  • Installed hardware devices on the network according to company's policies.
  • Installed Windows 2000 OS and all software applications on users' systems.
Logistics Coordinator2006 - 2007
C.H. Robinson
Oakbrook Terrace, IL
  • Completed Over-dimensional and Hazmat freight certification, proficient in Microsoft word, and Navisphere.
  • Created and managed specific LTL freight lanes.
  • Cost effective implementation of LTL and IMDL (Intermodal) transportation on key client accounts.
  • Arranged the transportation of all types of cargo through various modes, specializing in LTL.
  • Prepared PowerPoint presentations for meetings as needed.
Education
Master's Degree of Business2007 - 2008
DeVry University
Oakbrook Terrace, IL
Bachelor's Degree of Business1998 - 2001
DeVry University
Oakbrook Terrace, IL
 
 
Emily Coleman
Desk Support Technician
Contact Info
Rochester, MN
(630) 555-3865
ecoleman@example.com
Skills
Laptops
Peripheral Equipment
Customers Systems
User Interface
Component Level
OS
Personal Computers
Software Installation
Configuration Management
Phone Calls
Employment History
Desk Support Technician2019 - Present
IBMRochester, MN
  • Managed clients Windows / Office / Lotus Notes / Desktop image.
  • Provided with permanent work-around based on hardware, timing, and operating systems.
  • Diagnosed hardware and software problems by telephone, resolved OS/2 installation, configuration, and user difficulties.
  • Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection.
Configuration Technician2018 - 2019
Best BuyMinneapolis, MN
  • Resolved and repaired computers in both hardware and software.
  • Analyze, detect, and remove computer systems of viruses, spyware, or trojans.
  • Respond to technical service requests utilizing knowledge of hardware and software to support a variety of desktop and service requests.
  • Repaired personal computers, including memory, hard drive, and expansion card replacements.
Desk Support Technician2014 - 2018
ComcastHouston, TX
  • Provided end-user hardware and software support on a variety of Dell workstations and server setups.
  • Managed and verified in Active Directory all onboarding and off boarding staffs' checklist are exhausted.
  • Answered phone handled technical issues for phone, Internet, and video.
  • Installed, diagnosed, repaired, and upgraded computer systems and software.
  • Performed company wide migration from Netware 4.1 to Windows NT 4.0.
  • Assist with troubleshooting cable, phone and internet, and home phone service over the phone.
Education
Some College Courses of Information Technology2009 - 2009
Keiser UniversityFort Lauderdale, FL
 
 
Diane Cruz
Desk Support Technician
Andover, MA
(260) 555-4023
dcruz@example.com
Experience
Desk Support Technician2016 - Present
Bentley UniversityAndover, MA
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Installed, maintained, and troubleshot PC, LAN, and WAN applications and hardware.
  • Conduct testing of flash drive devices on Symantec Endpoint software and troubleshoot and resolve issues reported by end users.
  • Use remote control tools and Active Directory control to assist user with computer access and setup.
  • Supported hardware and software testing; diagnosed software / hardware errors and compatibility issues.
Computer Support Specialist2009 - 2016
Robert Half InternationalAndover, MA
  • Assisted in analysis, testing, and maintaining of new and existing business software applications.
  • Perform timely workstation hardware and software upgrades as required.
  • Support Active Directory on an admin level.
  • Researched on software and hardware problems and found ways to eliminate them.
Systems Support Engineer2006 - 2009
RaytheonAndover, MA
  • Recovered data in the event of hardware or software failure.
  • Administered a network of Solaris, Windows and CITRIX systems.
Skills
Network SecurityAppropriate SoftwareManagement SystemSoftware SupportHardwarePersonal ComputersInfrastructureProceduresIPSystem Administration
Education
Bachelor's Degree In Electrical Engineering1998 - 2001
University of HoustonHouston, TX
 
 
Alice Miller
Desk Support Technician
Employment History
Desk Support Technician2018 - Present
TEKsystemsAtlanta, GA
  • Installed hardware & software to accommodate a corporate conversion * Provided troubleshooting and general technical assistance to clients
  • Log and provide weekly reports to the hardware support team supervisor.
  • Migrate and upgrade Desktop & Laptops without data loss and minimum impact to clients.
  • Manage day-to-day operations of a helpdesk.
Senior Help Desk Specialist2012 - 2018
Spirit AeroSystemsWichita, KS
  • Trouble shooting Windows, Linux and Apple issues along with Microsoft.
  • Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations.
  • Set up, and install various types of rack mounted hardware over 500 Racks 42U.
Technical Expert2010 - 2012
T-MobileWichita, KS
  • Walk through installation and configuration of mobile broadband devices, routers for at home networks and VOIP internet calling.
  • Provided technical support on high tech PDA devices ranging from blackberries, android devices, and window devices.
  • Applied logical problem solving to troubleshoot outages and hardware problems.
  • Assisted customers with trouble shooting Wi-Fi enabled devices in hotspot locations.
  • Maintain accurate customer records for appropriate credits to customer accounts, due to technical issues.
Education
Some College Courses In Business2005 - 2005
DeVry UniversityOakbrook Terrace, IL
 
 
Contact Information
Atlanta, GA
(370) 555-7633
amiller@example.com
Skills
Track-It
New Equipment
Active Directory
Computer Problems
Service Desk
Citrix
Peripheral Equipment
Technical Knowledge
End User
Personal Computers
 
 
Jason Bradley
Desk Support Technician
Houston, TX
(570) 555-4596
jbradley@example.com
Skills
Computer LabBackupSetupSoftware SupportOSWindowsActive DirectoryTelephone CallsSccmUser Interface
 
 
Employment History
Desk Support Technician2019 - Present
JPMorgan ChaseHouston, TX
  • Oversee development and dissemination of help desk tickets to Knowledgebase, usage guides, and FAQ lists for end users.
  • Blackberry, iPhone, Android) Hardware and software configuration to ensure compatibility with Chase applications.
  • Performed hardware, patches and software upgrades onto Windows Server 2003.
  • Investigated hardware/software problems and performed system hardware and network connection repairs
Help Desk Operator2016 - 2019
TEKsystemsHouston, TX
  • Solved issues involving, but not limited to, network connectivity problems, hardware failures, and application errors.
  • Tested configured systems for appropriate functioning and troubleshoot for any errors found.
  • Packaged applications for Windows 9x through XP platforms.
Service Desk Specialist (Part-Time)2010 - 2011
Federal Home Loan MortgageFairfax, VA
  • Assisted in the receiving and storage of computers assets entering Freddie Mac.
  • Developed automation scripting in Ruby using Puppet to deploy and manage Java applications across Linux servers.
  • Create and assign keyfiles to end users.
Education
Certificate of Information Technology2010 - 2011
George Mason UniversityFairfax, VA
 
 
Beverly Cole
Desk Support Technician
Contact Information
Eagan, MN
(760) 555-4722
bcole@example.com
Skills
  • Supply Chain
  • Distribution Centers
  • VPN
  • Hardware
  • Physical Inventory
  • Setup
  • Facility
  • Procedures
  • Voip
  • POS
 
 
Employment History
Desk Support Technician2019 - Present
Unisys
Eagan, MN
  • Team Leader on Social Security Administration SSA/IWS LAN Project.
  • Operated and maintained numerous Unix environments internationally, supporting approximately 650 active users, communicating with customers and support personnel worldwide.
  • Manage technical hardware team to update and replace legacy systems.
  • Performed daily Hardware software updates on Dell computers, Epson, and HP printers and scanners.
Field Support Technician2013 - 2019
TEKsystems
Oakbrook Terrace, IL
  • Set up and manage the wireless access point (also involves security and implementation of MAC address authentication.)
  • Lead the PC Services team in troubleshooting and resolving desktop hardware and software issues.
  • Procured, received, documented and tracked inventory database with IT assets and warranties and software licenses.
  • Installed hardware devices on the network according to company's policies.
  • Installed Windows 2000 OS and all software applications on users' systems.
Logistics Coordinator2006 - 2007
C.H. Robinson
Oakbrook Terrace, IL
  • Completed Over-dimensional and Hazmat freight certification, proficient in Microsoft word, and Navisphere.
  • Created and managed specific LTL freight lanes.
  • Cost effective implementation of LTL and IMDL (Intermodal) transportation on key client accounts.
  • Arranged the transportation of all types of cargo through various modes, specializing in LTL.
  • Prepared PowerPoint presentations for meetings as needed.
Education
Master's Degree of Business2007 - 2008
DeVry University
Oakbrook Terrace, IL
Bachelor's Degree of Business1998 - 2001
DeVry University
Oakbrook Terrace, IL
 
 
Emily Coleman
Desk Support Technician
Contact Info
Rochester, MN
(630) 555-3865
ecoleman@example.com
Skills
Laptops
Peripheral Equipment
Customers Systems
User Interface
Component Level
OS
Personal Computers
Software Installation
Configuration Management
Phone Calls
Employment History
Desk Support Technician2019 - Present
IBMRochester, MN
  • Managed clients Windows / Office / Lotus Notes / Desktop image.
  • Provided with permanent work-around based on hardware, timing, and operating systems.
  • Diagnosed hardware and software problems by telephone, resolved OS/2 installation, configuration, and user difficulties.
  • Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection.
Configuration Technician2018 - 2019
Best BuyMinneapolis, MN
  • Resolved and repaired computers in both hardware and software.
  • Analyze, detect, and remove computer systems of viruses, spyware, or trojans.
  • Respond to technical service requests utilizing knowledge of hardware and software to support a variety of desktop and service requests.
  • Repaired personal computers, including memory, hard drive, and expansion card replacements.
Desk Support Technician2014 - 2018
ComcastHouston, TX
  • Provided end-user hardware and software support on a variety of Dell workstations and server setups.
  • Managed and verified in Active Directory all onboarding and off boarding staffs' checklist are exhausted.
  • Answered phone handled technical issues for phone, Internet, and video.
  • Installed, diagnosed, repaired, and upgraded computer systems and software.
  • Performed company wide migration from Netware 4.1 to Windows NT 4.0.
  • Assist with troubleshooting cable, phone and internet, and home phone service over the phone.
Education
Some College Courses of Information Technology2009 - 2009
Keiser UniversityFort Lauderdale, FL
 

What Should Be Included In A Desk Support Technician Resume

1

1. Add Contact Information To Your Desk Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desk Support Technician Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Desk Support Technician Resume Relevant Education Example #1
Master's Degree In Business 2014 - 2016
DeVry University Oakbrook Terrace, IL
Desk Support Technician Resume Relevant Education Example #2
Some College Courses In Information Technology 2014 - 2016
Keiser University Fort Lauderdale, FL
3

3. Next, Create A Desk Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Desk Support Technician
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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Our resume builder tool will walk you through the process of creating a stand-out Desk Support Technician resume.

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4

4. List Your Desk Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Software Support Specialist
Verizon
  • Performed 100% phone support for Business DSL users by troubleshooting from physical to Data link and application layer.
  • Provided technical support to residential and business customers on the fiber-optic network (FIOS) via telephone and remote desktop access.
  • Supported HSI retention representatives, drastically reducing internet product cancel rates over 2 years Sales Consultant.
  • Recovered lost or deleted data using AVAMAR software.
  • Supported Microsoft Windows NT/2000/XP/7 operating systems, the Microsoft Office Suite of applications, Lotus Notes and multiple Verizon software/mainframe applications.

Work History Example # 2
Network Support Administrator
IBM
  • Performed OS installation and recovery, hardware installation and driver downloads,.
  • Guided clients through difficult complex troubleshooting procedures to isolate client ended problems to which we had no visibility.
  • Recognized possible outages and reported findings.
  • Directed NOC team in troubleshooting processes and procedures for troubleshooting to sustain customer infrastructure stability.
  • Organized and administered solution assurance reviews between customers and subject matter experts for storage products, contributing to successful installations.

Work History Example # 3
Desktop Support Lead Technician
Northern Trust
  • Recommended alternative procedures in outstanding trade settlement issues to management.
  • Implemented a simplified SCCM/WMI repair process working with the End User Computer team.
  • Assisted in design of new server room and physical setup and layout design of new Trading Floor
  • Created documentation of environment and operational procedures, system configurations and inventory of all desktop hardware & software.
  • Monitored over 1,000 routers and switches Monitored SMNP platforms and opened tickets as deemed necessary.

Work History Example # 4
Desk Support Technician
State Street Bank
  • Handled incoming written communication from banks, collection agencies and law offices and relayed them to the appropriate departments.
  • Analyzed customer interactions to diagnose areas of improvement, trend analysis, and identified solutions to issues that arose.
  • Installed, configured and maintained MS SQL database and data backups for the Trustdepartment.
  • Authorized Nikon Instruments Representative for Research Microscopy in UT.
  • Focused on laser printer, laptop, and desktop repairs.

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5

5. Highlight Your Desk Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desk support technician resume:

  1. Microsoft Certified Desktop Support Technician (MCDST)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021