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Deskside support specialist education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a deskside support specialist. Deskside support specialists usually study information technology, computer information systems, or computer science. 42% of deskside support specialists hold a bachelor's degree, and 38% hold an associate degree. We analyzed 172 real deskside support specialist resumes to see exactly what deskside support specialist education sections show.

The most common colleges for deskside support specialists are the Western Washington University and the Western Washington University.

There are also many online deskside support specialist courses to help get the education required to be a deskside support specialist.

There are certain deskside support specialist certifications that you should consider. These deskside support specialist certifications include CompTIA A+ Certification and Network 5 Certification.

What education do you need to become a deskside support specialist?

What degree do you need to be a deskside support specialist?

The most common degree for deskside support specialists is bachelor's degree, with 42% of deskside support specialists earning that degree. The second and third most common degree levels are associate degree degree at 38% and associate degree degree at 6%.
  • Bachelor's, 42%
  • Associate, 38%
  • Diploma, 6%
  • High School Diploma, 6%
  • Other Degrees, 8%

What should I major in to become a deskside support specialist?

You should major in information technology to become a deskside support specialist. 19% of deskside support specialists major in information technology. Other common majors for a deskside support specialist include computer information systems and computer science.

Most common colleges for deskside support specialists

Deskside support specialists often get their degrees at Western Washington University, University of Phoenix, and DeVry University. Here are the most common colleges for deskside support specialists in the US based on their resumes.
Deskside support specialist common collegePercentages
Western Washington University10.71%
University of Phoenix10.71%
DeVry University10.71%
ECPI University7.14%
Strayer University7.14%

Best majors for deskside support specialists

Best colleges for deskside support specialists

The best colleges for deskside support specialists are Stanford University, Northwestern University, and Vanderbilt University.

A deskside support specialist with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for deskside support specialists. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become deskside support specialists.

1. Massachusetts Institute of Technology

Cambridge, MA • Private

In-state tuition

$51,832

Enrollment

4,550

2. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

3. Harvard University

Cambridge, MA • Private

In-state tuition

$50,420

Enrollment

7,582

4. Duke University

Durham, NC • Private

In-state tuition

$55,695

Enrollment

6,596

5. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

6. Georgia Institute of Technology

Atlanta, GA • Private

In-state tuition

$12,424

Enrollment

15,201

7. Cornell University

Ithaca, NY • Private

In-state tuition

$55,188

Enrollment

15,105

8. Georgetown University

Washington, DC • Private

In-state tuition

$54,104

Enrollment

7,089

9. Dartmouth College

Hanover, NH • Private

In-state tuition

$55,453

Enrollment

4,312

10. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

20 best online courses for deskside support specialists

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1. Introduction to Technical Support

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Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...

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Hands-on Technical skills for IT Support Professionals...

5. Network Support Fundamentals

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Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...

6. Healthcare IT Support

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10. Basic Computer Course - Windows 7/10 - IT & Desktop Support

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13. Active Directory & Group Policy Administration for IT Techs

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14. Advanced IT Troubleshooting for Helpdesk Support Technicians

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15. Windows Server 2019: Active Directory, GPO, R. Server Access

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Top 10 most affordable universities for deskside support specialists

The most affordable schools for deskside support specialists are Brooklyn College of the City University of New York, brigham young university, and hunter college of the city university of new york.

If the best universities for deskside support specialists are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for deskside support specialists.

1. Brooklyn College of the City University of New York

Brooklyn, NY • Private

In-state tuition

$7,240

Cost of attendance

13,991

2. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

3. Hunter College of the City University of New York

New York, NY • Private

In-state tuition

$7,182

Cost of attendance

13,998

4. Clayton State University

Morrow, GA • Private

In-state tuition

$5,419

Cost of attendance

17,697

5. Purdue University

West Lafayette, IN • Private

In-state tuition

$9,992

Cost of attendance

22,430

6. Queens College of the City University of New York

Queens, NY • Private

In-state tuition

$7,338

Cost of attendance

14,281

7. Brigham Young University - Hawaii

Laie, HI • Private

In-state tuition

$5,560

Cost of attendance

18,043

8. Inter American University of Puerto Rico Arecibo

Arecibo, PR • Private

In-state tuition

$5,872

Cost of attendance

13,476

9. Inter American University of Puerto Rico Ponce

Mercedita, PR • Private

In-state tuition

$5,914

Cost of attendance

13,564

10. Trident University International

Cypress, CA • Private

In-state tuition

$9,240

Cost of attendance

17,912

Top 10 hardest universities to get into for deskside support specialists

The hardest universities for deskside support specialists to get into are Stanford University, Northwestern University, and Vanderbilt University.

Some great schools for deskside support specialists are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for deskside support specialists based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

3. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

4. Amherst College

Amherst, MA • Private

Admissions rate

13%

SAT average

1,449

5. University of Rochester

Rochester, NY • Private

Admissions rate

29%

SAT average

1,422

6. Tufts University

Medford, MA • Private

Admissions rate

15%

SAT average

1,461

7. University of Tulsa

Tulsa, OK • Private

Admissions rate

41%

SAT average

1,321

8. Boston College

Chestnut Hill, MA • Private

Admissions rate

28%

SAT average

1,429

9. Washington University in St Louis

Saint Louis, MO • Private

Admissions rate

15%

SAT average

1,506

10. Harvard University

Cambridge, MA • Private

Admissions rate

5%

SAT average

1,520

Top 10 easy-to-apply-to universities for deskside support specialists

The easiest schools for deskside support specialists to get into are Nyack College, saint martin's university, and oklahoma wesleyan university.

Some schools are much easier to get into. If you want to start your career as a deskside support specialist without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for deskside support specialists.

1. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

2. Saint Martin's University

Lacey, WA • Private

Admissions rate

96%

SAT average

1,111

3. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

4. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

5. Linfield College

McMinnville, OR • Private

Admissions rate

81%

SAT average

1,117

6. La Roche College

Pittsburgh, PA • Private

Admissions rate

99%

SAT average

1,008

7. Cardinal Stritch University

Milwaukee, WI • Private

Admissions rate

71%

SAT average

1,035

8. Saint Xavier University

Chicago, IL • Private

Admissions rate

74%

SAT average

1,061

9. Saint Mary's University of Minnesota

Winona, MN • Private

Admissions rate

91%

SAT average

1,148

10. Longwood University

Farmville, VA • Private

Admissions rate

89%

SAT average

1,065

Average deskside support specialist salary by education level

According to our data, deskside support specialists with a Master's degree earn the highest average salary, at $56,839 annually. Deskside support specialists with a Doctorate degree earn an average annual salary of $55,733.
Deskside support specialist education levelDeskside support specialist salary
Master's Degree$56,839
High School Diploma or Less$51,127
Bachelor's Degree$53,568
Doctorate Degree$55,733
Some College/ Associate Degree$51,597

Deskside support specialist education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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