Deskside support specialist job description
Updated March 14, 2024
8 min read
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Example deskside support specialist requirements on a job description
Deskside support specialist requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in deskside support specialist job postings.
Sample deskside support specialist requirements
- Strong technical knowledge in hardware and software.
- Able to provide technical assistance to end users.
- Knowledge of Windows and Mac operating systems.
- Ability to troubleshoot a variety of hardware and software issues.
- Experience in network and server administration.
Sample required deskside support specialist soft skills
- Excellent customer service and communication skills.
- Able to work independently and manage multiple tasks.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
Deskside support specialist job description example 1
OBXtek deskside support specialist job description
Must be at least IAT Level 1 certified: CompTIA, A+, Net+, or CCNA-Security
Required experience/skills:
- 4 years' experience or 2 years experience with Associates degree
- Hands-on LAN and System Administration experience
- Strong interpersonal skills and teamwork skills
- Windows Desktop Administration skills
- Windows Server Administration skills
-
Specialized experience in:
- helpdesk phone contact
- deskside and LAN support
- Windows administration
- server administration
- hardware maintenance
- system and network optimization and capacity planning
Desired experience/skills:
- Knowledgeable in data scopes, patch panels, modems, concentrators, and associated network management terminals and security software
- Experience with a SQL based database (Oracle, MS SQL, MySQL) a Plus
- Experience with Video Teleconferencing Centers (VTC) and/or Audio Video (AV) equipment a Plus
- Experienced with basic scripting (any language)
COVID Policy: Prospective and/or new employees will be required to adhere with OBXtek's COVID-19 policy. Employees working onsite at a customer location must comply with customer COVID-19 policy which may include any or all the following: social distancing, masks, vaccination, mandatory statements regarding one's vaccination status and mandatory testing .
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
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Deskside support specialist job description example 2
Reed Smith deskside support specialist job description
US Job Description
Firm Information
Reed Smith is a global relationship law firm with more than 1,700 lawyers in 29 offices throughout the United States, Europe, Asia and the Middle East.
Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, entertainment and media, shipping and transport, energy and natural resources, real estate, manufacturing, technology, and education. For more information, visit reedsmith.com.
Position Summary
Provide general and second level application and hardware support to end users. This includes deskside, and walkaround support, as well as informal and one-on-one training.
Additionally, access to our U.S. offices will be limited to personnel who are fully vaccinated from COVID-19. Ifyou believe that you require an accommodation to this policy because of a medical, religious or other reason,please let us know at the time of your interview so that a reasonable accommodation can be discussed.
Essential Functions
Provide deskside support on various applications, including MS Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications.
Provide deskside support on various hardware, including desktops, laptops, monitors, printers, telephones, SmartPhone devices, dictation devices, and other peripherals. This includes preparation and installation of laptops and desktops and working with vendors to maintain/fix equipment.
Installation of pre-approved software and hardware.
Provide second level support on issues escalated from the IT Help Desk.
Escalate problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary. Assist with information gathering, communication, or as requested in the resolution of escalated problems.
Maintain required recordkeeping, including logging issues into the call tracking database, reporting accurate time, keeping an updated activity log, maintaining equipment database and inventory and anything else as directed.
Report unusual, alarming, or recurring problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary.
Maintain working knowledge of all Firm deployed applications.
Maintain distribution pool of loaner laptops and other equipment.
Assist in system related maintenance as requested, and provide assistance in testing new or upgraded applications.
Set up videoconferences and presentations for the local office.
Provide on-call after hours support on a rotating basis.
Occasionally travel to other offices as needed for special projects, coordinating IT services for newly acquired or opened offices, or providing coverage when another office is short staffed.
Special projects as requested by the Manager of Operations or the Director of Operations (IT).
Remain current on marketplace trends and Reed Smith application developments in order to provide on-time service to users.
May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.
This position requires supporting users in San Francisco and our Palo Alto office, and when required, travel to the Palo Alto office will be necessary. This may on occasions include afterhours work, or it could be any emergency after hours issue that may require an office visit.
Requirements
Condition of Employment:
All personnel designated as office-based, hybrid or flexible under the Firm's Flexible Work Policy are required as a condition of their employment to have had the initial series of COVID-19 vaccinations, meaning either two doses of Pfizer or Moderna or one dose of Johnson & Johnson. This policy applies to all U.S. partners and employees, regardless of full-time, part-time, temporary, exempt, non-exempt, or any other status or classification.
If you believe that you require an accommodation or exemption to this policy because of a medical, religious or other reason, please discuss with the recruiter so that a reasonable accommodation can be considered.
Education: Bachelor's Degree or equivalent work experience. Additional training/certification in relevant area of study strongly preferred.
Experience: Two years experience providing support to MS Office users required. Experience in a law firm or other service environment a plus.
Skills: Strong PC, Windows, and applications knowledge. Excellent communication and interpersonal skills, and ability to work effectively with all organizational levels. Able to work on multiple projects/priorities in a deadline-driven environment. Must be able to remain calm in pressure situations and adapt quickly to change. Demonstrated ability to maintain a customer-service focus and attitude at all times. Able and willing to travel occasionally via car, train, and airplane. Excellent telephone etiquette and command of the English language. Capable of working individually and as part of a team, and ability to take the lead on projects and problems when requested or as appropriate.
Other
Supervisory
Responsibilities:
None.
Equipment
to be Used:
Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc.
Typical
Physical Demands:
Sitting, standing, bending, stooping, and reaching. Frequent lifting up to 20 pounds. Manual dexterity sufficient to operate standard office machines. Normal range of hearing and vision. Ability to crawl, reach, and stretch so as to install computers and run wires in tight spaces.
Typical
Mental Demands:
Able to deal with stress associated with fast-paced work environment. Multiple priorities/tasks. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels.
Working
Conditions:
Works in typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule.
Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan.
Reed Smith is an Equal Opportunity Employer. Reed Smith's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran's status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all.
Reed Smith provides reasonable accommodations for persons with disabilities, including in the application and interview process.
Qualified candidates only. No search firms.
Firm Information
Reed Smith is a global relationship law firm with more than 1,700 lawyers in 29 offices throughout the United States, Europe, Asia and the Middle East.
Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, entertainment and media, shipping and transport, energy and natural resources, real estate, manufacturing, technology, and education. For more information, visit reedsmith.com.
Position Summary
Provide general and second level application and hardware support to end users. This includes deskside, and walkaround support, as well as informal and one-on-one training.
Additionally, access to our U.S. offices will be limited to personnel who are fully vaccinated from COVID-19. Ifyou believe that you require an accommodation to this policy because of a medical, religious or other reason,please let us know at the time of your interview so that a reasonable accommodation can be discussed.
Essential Functions
Provide deskside support on various applications, including MS Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications.
Provide deskside support on various hardware, including desktops, laptops, monitors, printers, telephones, SmartPhone devices, dictation devices, and other peripherals. This includes preparation and installation of laptops and desktops and working with vendors to maintain/fix equipment.
Installation of pre-approved software and hardware.
Provide second level support on issues escalated from the IT Help Desk.
Escalate problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary. Assist with information gathering, communication, or as requested in the resolution of escalated problems.
Maintain required recordkeeping, including logging issues into the call tracking database, reporting accurate time, keeping an updated activity log, maintaining equipment database and inventory and anything else as directed.
Report unusual, alarming, or recurring problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary.
Maintain working knowledge of all Firm deployed applications.
Maintain distribution pool of loaner laptops and other equipment.
Assist in system related maintenance as requested, and provide assistance in testing new or upgraded applications.
Set up videoconferences and presentations for the local office.
Provide on-call after hours support on a rotating basis.
Occasionally travel to other offices as needed for special projects, coordinating IT services for newly acquired or opened offices, or providing coverage when another office is short staffed.
Special projects as requested by the Manager of Operations or the Director of Operations (IT).
Remain current on marketplace trends and Reed Smith application developments in order to provide on-time service to users.
May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.
This position requires supporting users in San Francisco and our Palo Alto office, and when required, travel to the Palo Alto office will be necessary. This may on occasions include afterhours work, or it could be any emergency after hours issue that may require an office visit.
Requirements
Condition of Employment:
All personnel designated as office-based, hybrid or flexible under the Firm's Flexible Work Policy are required as a condition of their employment to have had the initial series of COVID-19 vaccinations, meaning either two doses of Pfizer or Moderna or one dose of Johnson & Johnson. This policy applies to all U.S. partners and employees, regardless of full-time, part-time, temporary, exempt, non-exempt, or any other status or classification.
If you believe that you require an accommodation or exemption to this policy because of a medical, religious or other reason, please discuss with the recruiter so that a reasonable accommodation can be considered.
Education: Bachelor's Degree or equivalent work experience. Additional training/certification in relevant area of study strongly preferred.
Experience: Two years experience providing support to MS Office users required. Experience in a law firm or other service environment a plus.
Skills: Strong PC, Windows, and applications knowledge. Excellent communication and interpersonal skills, and ability to work effectively with all organizational levels. Able to work on multiple projects/priorities in a deadline-driven environment. Must be able to remain calm in pressure situations and adapt quickly to change. Demonstrated ability to maintain a customer-service focus and attitude at all times. Able and willing to travel occasionally via car, train, and airplane. Excellent telephone etiquette and command of the English language. Capable of working individually and as part of a team, and ability to take the lead on projects and problems when requested or as appropriate.
Other
Supervisory
Responsibilities:
None.
Equipment
to be Used:
Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc.
Typical
Physical Demands:
Sitting, standing, bending, stooping, and reaching. Frequent lifting up to 20 pounds. Manual dexterity sufficient to operate standard office machines. Normal range of hearing and vision. Ability to crawl, reach, and stretch so as to install computers and run wires in tight spaces.
Typical
Mental Demands:
Able to deal with stress associated with fast-paced work environment. Multiple priorities/tasks. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels.
Working
Conditions:
Works in typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule.
Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan.
Reed Smith is an Equal Opportunity Employer. Reed Smith's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran's status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all.
Reed Smith provides reasonable accommodations for persons with disabilities, including in the application and interview process.
Qualified candidates only. No search firms.
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Updated March 14, 2024
Updated March 14, 2024