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Deskside support specialist skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical deskside support specialist skills. We ranked the top skills for deskside support specialists based on the percentage of resumes they appeared on. For example, 14.2% of deskside support specialist resumes contained troubleshoot as a skill. Continue reading to find out what skills a deskside support specialist needs to be successful in the workplace.

15 deskside support specialist skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how deskside support specialists use troubleshoot:

Use remote tools (Remote Desktop, Dame Ware, and PC Anywhere) to troubleshoot remote users issues.
Diagnose and troubleshoot customer installations, from initial phone contact to final resolution.

2. Deskside Support

Here's how deskside support specialists use deskside support:

Served as project facilitator and supervised other deskside support technicians.
Delivered deskside support of Windows platform PC s on HP, IBM and Dell desktops and laptops.

3. Tcp Ip

Here's how deskside support specialists use tcp ip:

Established and investigated TCP IP connections out on the floor through printers, desktops and laptops.
Well operate and maintain LAN connectively using TCP IP protocol.

4. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how deskside support specialists use lan:

Provide onsite support for all LAN and PC-based applications offered by the firm.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how deskside support specialists use technical support:

Provided project management and technical support expertise to clientele of approximately 2,500 customers.
Provide direct technical support to the executive committee including all Vice Presidents, CIO, CFO and the CEO.

6. Customer Satisfaction

Here's how deskside support specialists use customer satisfaction:

Logged and tracked support calls in the designated company systems, also prioritized and escalated jobs as required ensuring customer satisfaction.
Provided technical and business support for Retail and Wholesale users of the mortgage loan origination system, maintaining high customer satisfaction scores

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7. Desk Side Support

Here's how deskside support specialists use desk side support:

Monitored and responded to the Tier II desk side support database and provided support where possible and escalation was required.
Conducted on call troubleshooting for all service requests reported to desk side support.

8. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how deskside support specialists use vpn:

Provision and manage user access to Cisco VPN, Juniper VPN, and Cisco Secure Access Control Server.
Network Experience: Maintained user ID's, Maintained mail accounts, Configured Shiva VPN accounts.

9. Level Support

Here's how deskside support specialists use level support:

Provided first level support of printers, scanners, plotters, and any other peripheral equipment.
Escalated calls to second or third level support for TSO and other server base software applications.

10. Workstations

Here's how deskside support specialists use workstations:

Configured and installed NT Workstations, NT Server 4.0, and Exchange 5.5 - Provided Palm Pilot/Blackberry support.
Assisted in regular preventive maintenance of floor workstations and laptops.

11. Software Problems

Here's how deskside support specialists use software problems:

Imaged Macintosh workstations, repaired any hardware/software problems, and prepared for shipping to national and international sites.
Identified, isolated and repaired/resolved hardware and software problems on various platforms and operating systems.

12. Remedy

Here's how deskside support specialists use remedy:

Track and document problems and inquiries using Remedy and IRIS/Service Now.
Maintain ticket queue (Remedy) of 300 daily tickets.

13. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how deskside support specialists use sla:

Address Help Desk Tickets in a timely manner adhering to SLA.
Returned tax and audit CPA's to a revenue generating state within Service Level Agreement (SLA) parameters.

14. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how deskside support specialists use mac:

Configure and install all MAC and Windows hardware and software for upgrades.
Supported user base of 500+ Mac laptop and desktop users.

15. SCCM

Here's how deskside support specialists use sccm:

Install SCCM and Symantec Endpoint Protection software.
Added/removed application groups on Active Directory user accounts through SCCM application deployment system.

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What skills help Deskside Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on deskside support specialist resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all deskside support specialists possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for deskside support specialists?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What deskside support specialist skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young deskside support specialists need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a deskside support specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of deskside support specialist skills to add to your resume

The most important skills for a deskside support specialist resume and required skills for a deskside support specialist to have include:

Troubleshoot
Deskside Support
Tcp Ip
LAN
Technical Support
Customer Satisfaction
Desk Side Support
VPN
Level Support
Workstations
Software Problems
Remedy
SLA
Mac
SCCM

Microsoft Exchange
Trouble Tickets
Remote Support
Software Support
Peripheral Equipment
Network Connectivity
VoIP
VIP
User Support
Video Conferencing
Computer Equipment
Remote Desktop
Software Installation
McAfee
PCS

Blackberry
Lotus Notes
User Accounts
Symantec Ghost
Software Issues
Network Printers
Software Applications
Application Support
Bios
Phone Support
Console
Connectivity Issues
PowerPoint

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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