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Deskside technician skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical deskside technician skills. We ranked the top skills for deskside technicians based on the percentage of resumes they appeared on. For example, 11.6% of deskside technician resumes contained technical support as a skill. Continue reading to find out what skills a deskside technician needs to be successful in the workplace.

15 deskside technician skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how deskside technicians use technical support:

Provided technical support for customers assigned to remote locations.
Provided customers with in-depth telephone and desk-side technical support for software applications, networking issues, and remote access support.

2. Windows-7

Here's how deskside technicians use windows-7:

Configured all mail users for OWA access (Outlook Web Access) on workstations running Windows-7 64-bit.
Refresh project to replace 660 Windows-XP systems to Windows-7 (64-Bit) using SCCM.

3. Desktop Support

Here's how deskside technicians use desktop support:

Job Duties: Desktop Support, Customer service, Configure hardware and software including MC9000 series Scan Guns and HP Printers.
Performed desktop support, Windows deployment, hardware maintenance to increase computer performance for end users.

4. PCS

Here's how deskside technicians use pcs:

Provided classroom support and charged with the installation and setup of PCs and printers in HP classes and offices.
Played a key role in migrating end-user PCs and Servers using Quest Migration Manager for Active Directory.

5. Level Support

Here's how deskside technicians use level support:

Provided 2nd and 3rd level support; identifying and recommending corrective actions in situations that contained complex system issues.
Provide first-level support to approximately 300 users, priority support to executives whenever necessary.

6. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how deskside technicians use ip:

Maintained and administered various employee equipment and accounts (IP phones/RingCentral, Office 365, ITK/IHMS, and Active Directory).
Installed and configured over $50K worth of IP surveillance systems and wireless networks in both commercial and residential spaces.

7. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how deskside technicians use mac:

Developed great skills in communication and presentation as well in troubleshooting Windows and Mac OS.
Maintain MAC sheet data base before 2009 they were hand written and stored locally.

8. Remedy

Here's how deskside technicians use remedy:

Managed and updated assigned ticket/cases with Remedy Incident Management tool.
Created, updated and closed tickets received through Remedy Software and Manage Now applications.

9. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how deskside technicians use software issues:

Resolved hardware and software issues daily and provided documentation for both the problem and the solution.
Provided level 1 and 2 support utilizing troubleshooting skills to identify hardware and software issues.

10. Help-Desk Support

Here's how deskside technicians use help-desk support:

Performed help-desk support using remedy ticket daily.
Provided phone and help-desk support for students, teachers and faculty with software-related issues.

11. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how deskside technicians use os:

Imaged desktop and laptop systems with various OS, programs, drivers, and security software.
Used SCCM to deploy software and OS applications.

12. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how deskside technicians use trouble tickets:

Utilized trouble ticketing software for opening/closing tickets in a timely and appropriate manner.
Perform help desk and trouble ticket documentation.

13. Workstations

Here's how deskside technicians use workstations:

Migrated multiple-user endpoints in meeting rooms in real-time and assisted the users with any differences in those workstations and A/V setups.
Installed Microsoft SCCM on workstations.

14. Asset Management

Asset management describes the management of assets that are invested on behalf of various industries. It is the process of developing, operating, maintaining, and selling assets for profit and managing the money for individuals and companies through stocks, bonds, and cash equivalents, among other things.Alternatively, asset management enables a business to keep track of all of its assets, helps ensure correct depreciation rates, helps identify and manage risk, and removes ghost assets from business inventory.

Here's how deskside technicians use asset management:

Use Asset Management ticketing system to create government documents to properly dispose of government equipment.
Ticket tracking, documentation and asset management done via Remedy.

15. Network Printers

Here's how deskside technicians use network printers:

Map network drives for printers from the print server, troubleshoot network printer issues.
Worked with all manner of local and network printers.

What skills help Deskside Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What deskside technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young deskside technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a deskside technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What hard/technical skills are most important for deskside technicians?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Programming.

-Understand algorithms and data structures.

Do you want to know more?

List of deskside technician skills to add to your resume

The most important skills for a deskside technician resume and required skills for a deskside technician to have include:

Technical Support
Windows-7
Desktop Support
PCS
Level Support
IP
Mac
Remedy
Software Issues
Help-Desk Support
OS
Trouble Tickets
Workstations
Asset Management

Network Printers
Computer System
Software Problems
Technical Issues
Remote Support
Windows Server
Desk Side Support
Lan
Windows XP
Switches
Video Conferencing
User Data
Computer Equipment
SLA

VPN
Software Installation
SCCM
Repair Solutions
Level Agreements
Virus Detection
VoIP
Lenovo
VIP
Smart Phones
Blackberry
Technical Assistance
Shop Floor
Lotus Notes

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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