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Become A Desktop Engineer

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Working As A Desktop Engineer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Desktop Engineer Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Desktop Engineer

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as a Desktop Engineer?

Desktop Engineer Jobs

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Desktop Engineer Career Paths

Desktop Engineer
Information Technology Analyst Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Senior System Administrator Lead Systems Engineer Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Information Technology Manager Director Of Information
Director, Technical Operations
11 Yearsyrs
Senior Systems Engineer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Systems Engineer Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior System Administrator Systems Architect Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Consultant Senior Consultant Product Manager
Research And Development Technician
6 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Network Administrator Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Engineer Network Administrator Systems Analyst
Senior Systems Analyst
7 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Project Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Windows System Administrator Network Engineer Systems Engineer
Systems Manager
7 Yearsyrs
Windows System Administrator Senior System Administrator Information Technology Manager
Technical Director
7 Yearsyrs
Information Technology Consultant Senior System Administrator Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Do you work as a Desktop Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Desktop Engineer 2.0 years
Top Employers Before
Consultant 2.7%
Top Employers After
Consultant 3.8%

Do you work as a Desktop Engineer?

Desktop Engineer Demographics

Gender

Male

86.0%

Female

12.3%

Unknown

1.7%
Ethnicity

White

57.2%

Hispanic or Latino

15.5%

Black or African American

11.4%

Asian

11.2%

Unknown

4.7%
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Languages Spoken

Spanish

50.0%

French

8.6%

Chinese

5.2%

Japanese

5.2%

Portuguese

3.4%

Vietnamese

3.4%

Mandarin

3.4%

Cheyenne

3.4%

Polish

3.4%

Thai

3.4%

Indonesian

1.7%

German

1.7%

Turkish

1.7%

Carrier

1.7%

Russian

1.7%

Arabic

1.7%
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Desktop Engineer Education

Schools

University of Phoenix

23.0%

Strayer University

7.0%

University of Maryland - University College

6.1%

Western Governors University

5.6%

University of Maryland - College Park

4.7%

American InterContinental University

4.7%

Northeastern University

4.7%

Pennsylvania State University

4.2%

New York City College of Technology of the City University of New York

4.2%

University of Houston

3.8%

University of the District of Columbia

3.8%

Kaplan University

3.8%

Northern Virginia Community College

3.8%

New York University

3.3%

College of DuPage

3.3%

ITT Technical Institute - Indianapolis

2.8%

University of California - Berkeley

2.8%

North Carolina State University

2.8%

Texas A&M University

2.8%

A-Technical College

2.8%
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Majors

Computer Science

17.4%

Computer Information Systems

13.8%

Information Technology

13.3%

Business

12.8%

Computer Networking

8.0%

Electrical Engineering

4.4%

Information Systems

3.9%

Computer Engineering

3.0%

Computer Technical Support

2.9%

Computer Systems Security

2.8%

Management Information Systems

2.7%

Management

2.4%

Communication

2.2%

Education

2.1%

Electrical Engineering Technology

1.8%

Criminal Justice

1.5%

Liberal Arts

1.5%

Computer Programming

1.3%

General Studies

1.1%

Political Science

1.1%
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Degrees

Bachelors

38.6%

Other

25.1%

Associate

18.4%

Masters

9.4%

Certificate

5.4%

Diploma

2.8%

Doctorate

0.2%

License

0.1%
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Full Time
Part Time
Internship
Temporary

Real Desktop Engineer Salaries

Job Title Company Location Start Date Salary
Desktop Engineer TD Bank, National Association New York, NY Jun 04, 2015 $125,000
Desktop Engineer TD Securities (USA) LLC New York, NY Jul 07, 2014 $125,000
Desktop Engineer SG Americas Operational Services, Inc. Jersey City, NJ Jan 29, 2015 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Mar 17, 2011 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Jul 14, 2011 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Sep 07, 2010 $120,000
Desktop Engineer Asset Inventories New York, NY Oct 27, 2014 $112,154
Senior Desktop Administrator Nvidia Corporation Santa Clara, CA Feb 23, 2015 $111,509 -
$115,000
Computer Desktop Engineer Two Sigma Investments, LP New York, NY Aug 17, 2016 $100,000
Computer Desktop Engineer Two Sigma Investments, LLC New York, NY Sep 14, 2015 $100,000
Desktop Technologies Engineer Deluxe Corporation Shoreview, MN Jul 05, 2010 $100,000
Desktop Engineer Solarcity Corporation San Mateo, CA Aug 10, 2016 $90,355
Desktop Engineer TD Securities (USA) LLC New York, NY Aug 20, 2014 $90,000
Desktop Engineer Solarcity Corporation San Mateo, CA Oct 07, 2013 $82,000
Desktop Engineer Us Holdings, Inc. Hialeah, FL Oct 01, 2015 $78,000
Desktop Sccm Engineer Gooyah Technologies, Inc. San Francisco, CA Sep 11, 2015 $77,000
Desktop Engineer Cyber Technology Group, Inc. Edison, NJ Oct 01, 2012 $74,300
User Interface Engineer Desktop Applications Autotec, LLC Birmingham, AL Dec 01, 2013 $73,151
Network and Desktop Administrator Stefanini, Inc. Richmond, VA Jun 27, 2013 $71,000
Network and Deskyop Administrator Code X, Inc. Richmond, VA Mar 20, 2010 $67,000

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Top Skills for A Desktop Engineer

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  1. Computer
  2. Windows XP
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Managed group policy settings and configuration for users and computers including laptop and desktop
  • Led Windows XP to Windows 7 migration team for April 2014 compliance regulations to include AD account administration & email maintenance.
  • Configured laptop wireless networking topology for remote access to internal network resources.
  • Maintained logs on LAN hardware/desktop/laptops and peripheral devices for loss prevention purposes.
  • Maintained users in an active directory based environment including Microsoft Exchange mailbox creation/deletion.

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