FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Desktop Engineer

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Desktop Engineer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $83,000

    Average Salary

What Does A Desktop Engineer Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Desktop Engineer

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Desktop Engineer?

Send To A Friend

Desktop Engineer Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Desktop Engineer Career Paths

Desktop Engineer
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Administrator Systems Engineer Project Manager
Service Delivery Manager
10 Yearsyrs
Systems Engineer Developer Systems Analyst
Systems Manager
6 Yearsyrs
Systems Engineer Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Engineer Consultant Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Network Engineer Consultant Information Technology Consultant
Information Technology Operations Manager
9 Yearsyrs
Consultant Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Information Technology Administrator Business Analyst Senior Systems Analyst
Information Systems Manager
6 Yearsyrs
Information Technology Administrator Business Analyst Senior Business Analyst
Implementation Manager
8 Yearsyrs
Information Technology Consultant Technical Manager Technical Support Manager
Technical Services Manager
7 Yearsyrs
Infrastructure Analyst Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Information Technology Administrator Technical Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Infrastructure Analyst Desktop Support Analyst
Senior Support Analyst
6 Yearsyrs
Infrastructure Analyst Desktop Support Analyst Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Technical Support Engineer Technical Analyst Desktop Support Analyst
Senior Support Technician
5 Yearsyrs
Information Technology Analyst Application Support Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
Application Support Analyst Service Desk Analyst Senior Support Technician
Senior Desktop Support Technician
6 Yearsyrs
Show More
Share

Do you work as a Desktop Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Desktop Engineer 2.0 years
Top Careers Before Desktop Engineer
Consultant 2.6%
Top Careers After Desktop Engineer
Consultant 4.1%

Do you work as a Desktop Engineer?

Desktop Engineer Demographics

Gender

Male

81.7%

Female

11.6%

Unknown

6.7%
Ethnicity

White

57.2%

Hispanic or Latino

15.5%

Black or African American

11.5%

Asian

11.0%

Unknown

4.7%
Show More
Foreign Languages Spoken

Spanish

49.2%

Chinese

6.6%

French

6.6%

Vietnamese

4.9%

Japanese

4.9%

Mandarin

4.9%

Portuguese

3.3%

Cheyenne

3.3%

Polish

3.3%

Thai

3.3%

Indonesian

1.6%

German

1.6%

Turkish

1.6%

Carrier

1.6%

Russian

1.6%

Arabic

1.6%
Show More

Desktop Engineer Education

Schools

University of Phoenix

22.9%

Strayer University

8.7%

University of Maryland - University College

6.1%

Western Governors University

5.5%

University of Maryland - College Park

4.2%

Pennsylvania State University

4.2%

American InterContinental University

4.2%

San Jose State University

3.9%

University of the District of Columbia

3.5%

University of Houston

3.5%

More Tech Institute

3.5%

New York City College of Technology of the City University of New York

3.5%

Kaplan University

3.5%

Northern Virginia Community College

3.5%

New York University

3.2%

New Jersey Institute of Technology

3.2%

University of Wisconsin - Milwaukee

3.2%

Western Washington University

3.2%

Northeastern University

3.2%

Heald College - Central Administrative Office

2.9%
Show More
Majors

Computer Science

17.0%

Information Technology

15.2%

Computer Information Systems

12.8%

Business

12.4%

Computer Networking

7.7%

Electrical Engineering

4.9%

Information Systems

3.9%

Computer Engineering

3.1%

Management Information Systems

2.8%

Computer Systems Security

2.6%

Computer Technical Support

2.4%

Management

2.2%

Communication

2.0%

Criminal Justice

2.0%

Electrical Engineering Technology

1.8%

Education

1.8%

Liberal Arts

1.6%

Computer Programming

1.5%

Political Science

1.2%

Computer Applications

1.2%
Show More
Degrees

Bachelors

39.7%

Other

22.4%

Associate

19.3%

Masters

10.1%

Certificate

5.1%

Diploma

3.1%

Doctorate

0.2%

License

0.0%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$83,000
View Detailed Salary Report
$58,000
Min 10%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$119,000
Max 90%
Best Paying Company
Caleres
Highest Paying City
San Francisco, CA
Highest Paying State
Alaska
Avg Experience Level
2.5 years
How much does a Desktop Engineer make at top companies?
The national average salary for a Desktop Engineer in the United States is $83,874 per year or $40 per hour. Those in the bottom 10 percent make under $59,000 a year, and the top 10 percent make over $119,000.

Real Desktop Engineer Salaries

Job Title Company Location Start Date Salary
Desktop Engineer TD Bank, National Association New York, NY Jun 04, 2015 $125,000
Desktop Engineer TD Securities (USA) LLC New York, NY Jul 07, 2014 $125,000
Desktop Engineer SG Americas Operational Services, Inc. Jersey City, NJ Jan 29, 2015 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Mar 17, 2011 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Jul 14, 2011 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Sep 07, 2010 $120,000
Desktop Engineer Asset Inventories New York, NY Oct 27, 2014 $112,154
Senior Desktop Administrator Nvidia Corporation Santa Clara, CA Feb 23, 2015 $111,509 -
$115,000
Computer Desktop Engineer Two Sigma Investments, LLC New York, NY Sep 14, 2015 $100,000
Computer Desktop Engineer Two Sigma Investments, LP New York, NY Aug 17, 2016 $100,000
Desktop Technologies Engineer Deluxe Corporation Shoreview, MN Jul 05, 2010 $100,000
Desktop Engineer Solarcity Corporation San Mateo, CA Aug 10, 2016 $90,355
Desktop Engineer TD Securities (USA) LLC New York, NY Aug 20, 2014 $90,000
Desktop Engineer Solarcity Corporation San Mateo, CA Oct 07, 2013 $82,000
Desktop Engineer Us Holdings, Inc. Hialeah, FL Oct 01, 2015 $78,000
Desktop Sccm Engineer Gooyah Technologies, Inc. San Francisco, CA Sep 11, 2015 $77,000
Desktop Engineer Cyber Technology Group, Inc. Edison, NJ Oct 01, 2012 $74,300
User Interface Engineer Desktop Applications Autotec, LLC Birmingham, AL Dec 01, 2013 $73,151
Network and Desktop Administrator Stefanini, Inc. Richmond, VA Jun 27, 2013 $71,000
Network and Deskyop Administrator Code X, Inc. Richmond, VA Mar 20, 2010 $67,000

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Desktop Engineer?

Have you worked as a Desktop Engineer? Help other job seekers by rating your experience as a Desktop Engineer.

Top Skills for A Desktop Engineer

  1. Computer Hardware
  2. Desktop
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Developed and maintained hardware imaging process for division standard computer hardware.
  • Installed, configured and imaged desktops and laptops to department specifications.
  • Managed and maintained desktop and laptop environment starting with Windows XP and Migrating to Windows 7 over the past few years.
  • Support desktop and laptops for field sales force, manufacturing, inside sales, marketing VP's and engineering.
  • Configured, tested and deployed laptops, desktop computers and HP network printers to various departments, buildings and repair locations.

How Would You Rate Working As a Desktop Engineer?

Are you working as a Desktop Engineer? Help us rate Desktop Engineer as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Desktop Engineers

  1. District of Columbia
  2. Massachusetts
  3. Colorado
  4. California
  5. New Jersey
  6. Delaware
  7. Connecticut
  8. Alaska
  9. Virginia
  10. Washington
  • (772 jobs)
  • (1,298 jobs)
  • (1,201 jobs)
  • (5,264 jobs)
  • (1,018 jobs)
  • (120 jobs)
  • (416 jobs)
  • (74 jobs)
  • (3,112 jobs)
  • (940 jobs)

Top Desktop Engineer Employers

Jobs From Top Desktop Engineer Employers

Desktop Engineer Videos

Day in the Life: Software Engineer

Q&A - What To Expect in an I.T. Career. Things You Should Know Before.

Q&A - Salaries for Computer Jobs [How much $$$ can you make?]

Related to your recently viewed content