A Desktop Engineer helps in troubleshooting and resolving technical issues for desktop users. These issues can either be hardware or software-related. He/She is accountable for creating functional software images for endpoint devices. This contains the contents and structure of a hard drive or other data storage device. He/She uses patch management and software distribution tools to develop and implement network-wide software update schedules. Additionally, he/she ensures network security is updated regularly and applies it to all hard drives on the network. Also, he/she interacts with users to identify their problems and explain solutions to them in understandable terms.
Employers require at least a bachelor's degree in a related field with some years of relevant work experience. Applicants must possess listening, problem-solving, analytical, interpersonal, and communication skills. You must be proficient in Microsoft Office and related support tools like DNS. Desktop engineers earn an average annual salary of $64,105. This varies from $41,000 and $100,000.