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Become A Desktop Engineer

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Working As A Desktop Engineer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Desktop Engineer Do At Post Holdings

* Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
* Provides advice and guidance to colleagues regarding technology issues.
* Maintain PCs, networks, telephone systems and peripherals
* Identify, log and resolve technical problems with software applications or network systems
* Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
* Ensure that work is carried out quickly and efficiently.
* Provide white glove treatment for Executives.
* Explain and document technical issues in a clear way to clients
* Use ticketing system to accurately record all support requests.
* Available after-hours to respond to support requests.
* Conduct remote troubleshooting
* Create technical documentation and manuals
* Maintain and track the technology inventory for the location

What Does A Desktop Engineer Do At Wageworks

* 1. Troubleshoots computer hardware and software including but not limited to desktops, laptops, Microsoft Windows software.
* Troubleshoots server/client applications and basic TCP/IP communications problems.
* May prepare status report and update management accordingly.
* Analyses desktop, laptop and systems performance indicators to ensure system(s) are operating efficiently.
* Configures, documents, upgrades, repairs and/or decommissions desktop and laptop computer hardware following standard operating practices.
* Receives and responds to service requests and problems in a customer service oriented manner.
* Promptly acknowledges, prioritizes, tracks and documents service requests and problems.
* Notifies customers of the status of issues as appropriate.
* Performs desktop computer customer requirements/needs analysis and coordinates and oversees the implementation and usage of various computer tools.
* Educates customers in a respectful and considerate manner, developing and maintaining relationships with customers.
* Performs inventory of installed desktop hardware and software components to ensure that records are accurate and updated.
* Maintains media presentation equipment and coordinates and assists end users with conference room equipment setup/disassembly as necessary.
* Procures, tracks and maintains company software, purchase records and usage to ensure licensing compliance.
* Maintains IT software license database and audits installed computer base to verify the accuracy of license database records.
* Ensures software media and site licenses are secured within the information systems department.
* Relocates and sets up desktop computer devices and phones.
* This includes moving data and voice lines within patch panels in communications closets.
* MARGINAL DUTIES & ADDITIONAL FUNCTIONS
* Performs other duties as assigned or apparent

What Does A Desktop Engineer Do At Ultimate Software

* Support and maintain computer systems, desktops, laptops, mobile devices and peripherals within the organization so that employees can accomplish business tasks.
* This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment to ensure optimal workstation performance.
* Identify and resolve technical issues associated with desktop/laptops, operating systems, application software, network, peripherals, mobile devices and phone systems
* Undertake complex problem solving and provide assistance to colleagues and customers ensuring they are dealt with in a pleasant, professional and timely manner
* Provide off-site conference support for local conferences which requires application and BIOS updates
* Assist in office moves and new office setup by setting up new gear and/or assisting in the breakdown and re-deployment of gear
* Assist in the manual and/or limited automated implementation of new software applications or existing software/hardware solutions (i.e. patches, configuration changes, application updates, etc.)
* Coordinate and/or perform fixes over the phone at the desktop level, including installing and upgrading software
* Coordinate with Apple, Dell and Microsoft for warranty and out of warranty repair
* Provide information in response to inquiries, concerns, and technical difficulties
* Follow up and make scheduled callbacks to customers where necessary
* Adhere to the Client Technology Services team policies and procedures
* Utilize ServiceNow Service Management System to document and track issues, requests and resolutions
* Manage individual incident queue resolving customer issues/requests within SLA
* Perform post-resolution follow up requests
* Responsible for escalating all incidents and requests to appropriate support teams when resolution or process is unknown or out-of-scope in a timely manner
* Document process improvements and procedures

What Does A Desktop Engineer Do At Compucom

* Provide quality desktop support service including deskside break-fix repair, remote support and fulfilling requests for new hardware and software.
* Enter, update and close all support activity into the ticketing system within the SLA.
* Provide excellent customer service, both deskside and remote, including triage and escalating tickets as appropriate.
* Provide HW / SW support, repair, deployments, imaging, migrations, installs-moves-adds-changes-upgrades & connectivity issues.
* Perform email account maintenance & minor network administration – Active Directory etc.
* Provide basic telephone handset support and extension administration.
* Basic support of mobile devices.
* Basic support of hardware / software for development and print servers.
* Maintain hardware and software inventory records.
* Ability to lead small projects with minimal guidance.
* Assist with analysis, maintenance, documentation, and testing of Software and Hardware.
* Advise or train customers regarding the technical aspects and use of standard software packages.
* Design, implement, and document procedures and scripts to automate process.
* Develop and/or teach seminars, workshops, or classes to users or other technicians on the technical aspects or use of computer hardware, software packages.
* Maintain and update user documentation.
* Participate through all aspects of the hardware development life cycle design, development, review, and implementation of new systems.
* Provide training & guidance to team members including automation.
* Provide training & guidance to team members on MAC OS.
* Provide support for Cloud based apps and client software such as Office 365 including SharePoint, OneDrive and Office Apps.
* Support and configuration of Tablet / Smartphone technologies and apps including Surface, iPad, iOS, Windows

What Does A Desktop Engineer Do At Harman International

* Configures, installs, and supports desktops, laptops, mobile devices, printers, monitors, portable data storage devices, and other peripherals.
* Provides enhanced VIP desktop and user support service.
* Configures IT devices for secure operation, including the installation of security software, software updates, and other configurations as required.
* Provides remote desktop support when required.
* Ability to work well under pressure and to meet deadlines as needed.
* Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist for action and ensures that their tickets are resolved, and closed out with the customer and in the system.
* Support all mobile technologies connecting the employees to the infrastructure.
* Responsible for all receipt/issue/transfer of desktop assets.
* Provide immediate support to the VIP members during normal Agency operating hours and augment with 24×7 365 on-call support.
* Ensure all aspects of Disaster Recovery (DR) are operational and tested.
* Demonstrates, implements and trains VIPs on productivity tools on PCs and mobile devices.
* Provide senior technical expertise to day to day operational incidents
* Owner of the local infrastructure performance
* Responsible for the local continuous IT service improvement
* Accountable for the local IT asset management process and documentation
* Be point of contact for local IT projects
* Be the ambassador of IT global key initiatives and best practices locally
* Apply and enforce the corporate incident and problem management processes
* Responsible to meet the service level agreements and KPI’s of the location
* Main contact for the Executive Managers and their Executive Assistants in Novi locations
* Support for IT compliance and audits including SOX and ISO.
* Contribute to maintaining relevant audit documents including the IT emergency manuals, policies, process descriptions, security briefings, in coordination with IT internal and external personnel
* Collaborate with EUC leads frequently to review and update progress of service improvements
* Support the EUC leaders in defining and keeping the local IT processes intact and updated

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How To Become A Desktop Engineer

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Desktop Engineer jobs

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Real Desktop Engineer Salaries

Job Title Company Location Start Date Salary
Desktop Engineer TD Bank, National Association New York, NY Jun 04, 2015 $125,000
Desktop Engineer TD Securities (USA) LLC New York, NY Jul 07, 2014 $125,000
Desktop Engineer SG Americas Operational Services, Inc. Jersey City, NJ Jan 29, 2015 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Mar 17, 2011 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Jul 14, 2011 $120,000
Desktop Engineer Lord, Abbett & Co. LLC Jersey City, NJ Sep 07, 2010 $120,000
Desktop Engineer Asset Inventories New York, NY Oct 27, 2014 $112,154
Senior Desktop Administrator Nvidia Corporation Santa Clara, CA Feb 23, 2015 $111,509 -
$115,000
Computer Desktop Engineer Two Sigma Investments, LP New York, NY Aug 17, 2016 $100,000
Computer Desktop Engineer Two Sigma Investments, LLC New York, NY Sep 14, 2015 $100,000
Advisor, Desktop Engineering Caremark, LLC Solon, OH Jul 18, 2016 $97,635 -
$137,100
Desktop Engineer Solarcity Corporation San Mateo, CA Aug 10, 2016 $90,355
Desktop Engineer TD Securities (USA) LLC New York, NY Aug 20, 2014 $90,000
Desktop Engineer Solarcity Corporation San Mateo, CA Oct 07, 2013 $82,000
Desktop Engineer Us Holdings, Inc. Hialeah, FL Oct 01, 2015 $78,000
Desktop Sccm Engineer Gooyah Technologies, Inc. San Francisco, CA Sep 11, 2015 $77,000
Desktop Engineer Cyber Technology Group, Inc. Edison, NJ Oct 01, 2012 $74,300
User Interface Engineer Desktop Applications Autotec, LLC Birmingham, AL Dec 01, 2013 $73,151
Network and Desktop Administrator Stefanini, Inc. Richmond, VA Jun 27, 2013 $71,000

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Top Skills for A Desktop Engineer

ComputerHardwareLaptopsActiveDirectoryPCRemoteDesktopWindowsXPNetworkPrintersCustomerServiceDesktopSupportTroubleshootSetupSccmVPNSymantecGhostOSTechnicalSupportBackupCitrixLan/WanMac

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Top Desktop Engineer Skills

  1. Computer Hardware
  2. Laptops
  3. Active Directory
You can check out examples of real life uses of top skills on resumes here:
  • Installed, configured, analyzed and corrected issues with computer hardware and software including services, network and applications.
  • Work with vendor support contacts to resolve technical problems with desktops and laptops computers and software.
  • Administered the Active Directory deployment for the Department of Human Resources throughout every site in the state of Maryland.
  • Backed up user data prior to imaging and end users PC.
  • Assisted users with Remote Desktop Services (RDS) troubleshooting and access issues.

Top Desktop Engineer Employers

Desktop Engineer Videos

Day in the Life: Software Engineer

Q&A - What To Expect in an I.T. Career. Things You Should Know Before.

Q&A - Salaries for Computer Jobs [How much $$$ can you make?]

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