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Desktop engineer skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical desktop engineer skills. We ranked the top skills for desktop engineers based on the percentage of resumes they appeared on. For example, 9.5% of desktop engineer resumes contained customer service as a skill. Continue reading to find out what skills a desktop engineer needs to be successful in the workplace.

15 desktop engineer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desktop engineers use customer service:

Provided desktop support with customer service, user account management, installing and troubleshooting hardware/software.
Achieved a solid reputation for resolving complex issues and providing exceptional customer service.

2. SCCM

Here's how desktop engineers use sccm:

Created custom inventory items for SCCM 2012 to inventory warranty information, extended monitor information, security log event reporting.
Developed a time-saving query-builder utility app for SCCM that also greatly improved accuracy.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how desktop engineers use troubleshoot:

Installed and troubleshoot LAN connectivity email configurations on end-user workstations.
Installed applications and troubleshoot when necessary.

4. PowerShell

Here's how desktop engineers use powershell:

Implement network troubleshooting and configuration using PowerShell 3.0 in order to maintain connectivity, and observe authorization protocols for security.
Created PowerShell, Python, and DOS scripts to assist in auditing, file replication, and new user creation.

5. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how desktop engineers use os:

Provided project management for migrations, OS updates and application deployment for enterprise-sized companies and evaluate new software and hardware products.
Utilized Microsoft Application Compatibility Toolkit to identify compatibility issues with respect to Windows 7 x-64 bit OS.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how desktop engineers use technical support:

Investigate and implement software driver upgrades and operating system upgrades using internet websites and software vendor technical support.
Provided high-level technical support, including identifying and resolving problems on Cisco supported products for SCI infrastructure.

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7. PC

Here's how desktop engineers use pc:

Add or exchange externally connected PC accessories and data communications equipment.
Assisted in making hardware/software recommendations to ensure maximum PC Performance.

8. Desktop Support

Here's how desktop engineers use desktop support:

Provide level 2/3 desktop support including, adding/removing user accounts, resetting user passwords, disabling user accounts in Active Directory.
Provided expedited desktop support services to high volume and high priority internal departments such as trading floor and bond floor.

9. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how desktop engineers use mac:

Configure client PCs / laptops for secure wireless connectivity including maintaining access points for Mac address and WEP keys.
Monitor Fannie Mae, Freddie Mac, FHA, VA and Conventional loans that may be eligible for foreclosure.

10. Citrix

Here's how desktop engineers use citrix:

Assist with diagnostics of software's such as JAVA, CITRIX and COF, G Suite and MS Suite.
Maintain on daily basis and modify as needed applications and load/modify/configure applications on Citrix Servers.

11. VMware

Here's how desktop engineers use vmware:

Support Single Windows 2003 Forest with 16 domains and Exchange Server environment using VMWARE.
Create Virtual Machines using VMWARE to test drive images and scripts.

12. Microsoft Windows

Here's how desktop engineers use microsoft windows:

Provided operating system administration, supporting Microsoft Windows 2008 Servers.
Complete knowledge of Microsoft Windows operating systems.

13. Remote Desktop

Here's how desktop engineers use remote desktop:

Supported users remotely using Remote Desktop Connection and Offer Remote Assistance.
Assisted with central and remote desktop administration with corporate application.

14. VDI

Here's how desktop engineers use vdi:

Managed deployment for Windows 7 64bit to all physical and VDI machines to stay in compliance with software patching.
Participated for Hardware and software pilots for DOT - MS Surface, EMS 365 email, and VDI.

15. Windows Server

Here's how desktop engineers use windows server:

Maintained and supported Windows and Macintosh computers in a Windows Server environment.
Performed Windows server maintenance including patching and documentation of configuration changes.

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What skills help Desktop Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What desktop engineer skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young desktop engineers need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a desktop engineer stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of desktop engineer skills to add to your resume

The most important skills for a desktop engineer resume and required skills for a desktop engineer to have include:

Customer Service
SCCM
Troubleshoot
PowerShell
OS
Technical Support
PC
Desktop Support
Mac
Citrix
VMware
Microsoft Windows
Remote Desktop
VDI
Windows Server
Mobile Device Management

Workstations
Asset Management
Computer System
DNS
MDT
VPN
DHCP
User Support
Network Printers
Microsoft System Center
Linux
Group Policies
SQL
TCP/IP
Switches
Endpoint Management

End User Experience
Encryption
Software Packages
Software Issues
Android
Level Support
GPO
Lan
Windows XP
Group Policy Management
Remedy
Provide Technical Assistance
Virtualization
Network Connectivity

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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