Desktop Engineer

Top Desktop Engineer Skills

Below we've compiled a list of the most important skills for a Desktop Engineer. We ranked the top skills based on the percentage of Desktop Engineer resumes they appeared on. For example, 8.7% of Desktop Engineer resumes contained Desktop as a skill. Let's find out what skills a Desktop Engineer actually needs in order to be successful in the workplace.

The six most common skills found on Desktop Engineer resumes in 2020. Read below to see the full list.

1. Desktop

high Demand
Here's how Desktop is used in Desktop Engineer jobs:
  • Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
  • Installed, configured and imaged desktops and laptops to department specifications.
  • Provided networking/desktop support and performed account maintenance tasks.
  • Imaged, configured, installed, and set up new or previously-used desktop and laptop systems as needed.
  • Provided desktop support for 300+ users for various applications and software installations (Washington, D.C.).
  • Performed all phases of audit for desktop migration for TimeWarner (New York, NY).
  • Performed hardware repairs on multiple platforms such as Dell (desktops & notebooks) and HP.
  • Supported 160 EST users in person, over the phone and using remote desktop tools.
  • Administer Office 365, Exchange 2010, Active Directory, Cisco Call Manager and Desktops.
  • Created new 2000/XP desktop and laptop images and updates for standard builds through Ghost.
  • Deploy monthly Microsoft Desktop Security Updates/Patches to DOL and regional users via SCCM.
  • Assisted users with Remote Desktop Services (RDS) troubleshooting and access issues.
  • Install & support desktop software (Microsoft office) and business applications.
  • Deployed OS and software on servers and desktops for new projects.
  • Provided desktop and network support for 1000+ local users.
  • Provided level 1 to level 3 desktop support on hardware and software including traders and non-traders in a Windows 2000/XP environment.
  • Managed user access to virtual applications for Citrix XenDesktop 7.6.
  • Configured and managed Citrix XenApp, XenDesktop, physical and VMWare servers.
  • Network Monitoring using PRTG L1 network Support Desktop Engineer Provided technical support, including identifying problem incidents with their subsequent resolutions.
  • Create, accept and assign trouble tickets using Spiceworks platform Track electronic assets using Desktop Central by Manageengine

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2. Computer Hardware

high Demand
Here's how Computer Hardware is used in Desktop Engineer jobs:
  • Developed and maintained hardware imaging process for division standard computer hardware.
  • Serviced computer hardware, operating systems and network communications.
  • Performed limited sales of computer hardware and software
  • Installed, configured, analyzed and corrected issues with computer hardware and software including services, network and applications.
  • Supported microcomputer hardware platforms and diagnosed problems with hardware components, memory management, and IRQ and DMA conflicts.
  • Provide computer hardware and software support to over 1000 users including maintaining and upgrading computers and printers.
  • Support staff responsible for the application training, application support, installation and computer hardware upgrades.
  • Provided support of computer hardware, standard software, local wireless network and network connectivity.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Planned and implemented projects throughout the hospitals and clinic in updating computer hardware and software.
  • Work with vendors to obtain support on their products including computer hardware and printers.
  • Answer user inquiries regarding computer hardware or software operation to resolve problems.
  • Perform preventative maintenance, testing, and repair of computer hardware.
  • Perform computer hardware, peripheral, software installations and upgrades.
  • Install, configure, and upgrade computer hardware and software.
  • Deployed and assembled computer hardware systems for all staff.
  • Track computer hardware purchases and deployment ensuring hardware purchases are delivered, configured and deployed in a timely manner.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Installed, upgraded, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
  • JOB RESPONSIBILITIES: Assembling computer hardware & peripherals.

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3. Laptops

high Demand
Here's how Laptops is used in Desktop Engineer jobs:
  • Maintained logs on LAN hardware/desktop/laptops and peripheral devices for loss prevention purposes.
  • Support desktop and laptops for field sales force, manufacturing, inside sales, marketing VP's and engineering.
  • Ensured laptops met the clients' needs and met Moody's IT standards, security, and policies.
  • Procured new servers, laptops and computers, printers, software and any IT needs for employees.
  • Work with vendor support contacts to resolve technical problems with desktops and laptops computers and software.
  • Ghosted, Imaged and deployed laptops, desktop systems, peripherals and accessories to end users.
  • Installed and configured Dell laptops on NT4 /2K environment, preformed daily maintenance and upgrading.
  • Managed, control and installed all incoming HP, Dell and Gateway laptops.
  • Created, updated, and deployed images to company PC's and laptops.
  • Imaged laptops/desktops for Windows 7 Deployment through VB Scripting and the CA Server.
  • Fix and image Desktops/Laptops that come in and out of stock.
  • Project lead deploying laptops to multiple clients throughout the business.
  • Support remote users and laptops using remote access applications.
  • Imaged desktops and laptops with Norton Ghost.
  • Imaged desktops and laptops using Ghost 5.5.
  • Support IBM/Compaq/Dell laptops, HP/Compaq/Dell/APPLE desktops.
  • Participated in a successful rollout of Windows 8 for physical workstations/laptops.
  • Deployed 360 new Lenovo ThinkPad laptops (T60) and ThinkVision (T55) desktops (50% each).
  • Deploy security patches and antivirus/malware updates to Desktop/Laptops.
  • Constructed secure builds for Desktops/Laptops/Pda's Enterprise activations.

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4. Windows XP

high Demand
Here's how Windows XP is used in Desktop Engineer jobs:
  • Managed and maintained desktop and laptop environment starting with Windows XP and Migrating to Windows 7 over the past few years.
  • Performed bank wide upgrade of systems from Windows XP to Windows 7 64-bit in NY and Florida locations.
  • Supported Windows XP, 2000 and Vista workstations and laptops in a wired and wireless configuration including printers.
  • Served as the lead technician and in charge of creating Windows 7 & Windows XP images.
  • Maintained existing Windows XP image, including Drivers, Group Policy, and new applications.
  • Replace desktops and laptops running Windows XP with new desktops and laptops running Windows 7.
  • Re-imaged PC's from Windows 2000 operating systems to Windows XP operating systems.
  • Shared Team Lead for our Windows XP to Windows 7 Migration Deployment.
  • Support for Windows XP/2000, Microsoft Office as well as Outlook.
  • Install, Configure, and Maintain Windows XP and 2000 machines.
  • Experienced in assisting, maintaining, and installing Windows XP/7.
  • Project lead on the Windows XP migration to Windows 7.
  • Trouble shoots Windows XP and Windows 7 Laptops/desktops.
  • Administered Windows XP SP2 Desktop environment.
  • Image creation Windows XP, 2003, 7, 2008 using Ghost, ImageX, WAIK, DISM, and WSIM.
  • Provided support for Lotus Notes R6.5, MS Office 2000 and Windows XP.
  • Maintain and troubleshoot Windows Server, Windows XP, Vista and 7 systems * Upgrade Windows XP systems to Windows 7
  • Participated in company wide software rollouts: Windows XP Pro., MS Office 2000, MS Outlook 2000 Mail Client.
  • Lead a team of up to 7 technicians during daily scheduled migrations from Windows XP to Windows 7.
  • Migrated Blackberry Enterprise Server from V4.1 to V5, Create Images for Windows XP and Windows 7.

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5. Network Printers

high Demand
Here's how Network Printers is used in Desktop Engineer jobs:
  • Configured, tested and deployed laptops, desktop computers and HP network printers to various departments, buildings and repair locations.
  • Provided expert printer support: Assembled network printers, diagnosed, repaired, maintained all the network and local Printers.
  • Imaged over 350 Dell desktops / laptops and configured them to join domain and shared network printers.
  • Maintained and backup HP Web Jet Admin Server used for monitoring and configuring network printers.
  • Configured and reserved static IP addresses for users and network printers using VitalQIP Management System.
  • Provided hardware support for Compaq servers, Dell desktops and laptops and HP network Printers.
  • Manage deployment and configuration of Windows servers, desktops, laptops and network printers.
  • Deployed desktops with Win XP & supported software, also network printers.
  • Installed, setup, managed, and troubleshot local and network printers.
  • Performed repairs on various models of HP network printers.
  • Install setup and configure standalone and network printers.
  • Mapped Network Printers troubleshot print Servers when necessary.
  • Installed network printers, scanners, and copiers.
  • Install, configure and support all network printers.
  • Installed and repaired various models of network printers.
  • Print server/DHCP reservations for network printers.
  • Conducted over 200+ hardware and software installations, including management of 500+ Active Directory passwords, Novell, and network printers.
  • Administered Active Directory/Novell user accounts, computer accounts, permissions, organizational units, network printers, and group policies.
  • Identified problems, diagnosed causes and determined corrective actions for mobile devices, desktop computers and network printers.
  • Installed, maintained and repaired Dell desktop systems, as well as network printers and Multifunction Copiers.

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6. Active Directory

high Demand
Here's how Active Directory is used in Desktop Engineer jobs:
  • Performed network administration functions via Active Directory.
  • Changed PC names to match a standard naming convention and joined the PC's to the DHR active directory domain.
  • Administered the Active Directory deployment for the Department of Human Resources throughout every site in the state of Maryland.
  • Provide detailed documentation of systems and desktop application configuration, * Maintain and support Active Directory and Exchange servers.
  • Managed, configured, and created accounts for new users and group using Active Directory 2003/2008 Active Directory.
  • Managed all aspects of Active Directory 2003 including accounts, OU structure, permissions, and related objects.
  • Create users, passwords, mailboxes for teachers and students, in active directory and share groups.
  • Use Active directory to create new account and granted access base on user's job role.
  • Administrated Active Directory and Exchange account for an accurate account of current employees.
  • Administered Active Directory, Group Policy, Mainframe accounts and print queues.
  • Support of users, groups, and permissions through Active Directory.
  • Provide new user orientation for IT services provided via Active Directory.
  • Provided Active Directory, security and GPO support to clients.
  • Work in Active Directory to alleviate Group Policy related issues.
  • Manage user profiles in Active Directory (AD).
  • Manage users and computers through Active Directory.
  • Experienced with Active Directory - User/PC groups, permissions, and application access, as well as account creation and removal.
  • Led the migration and transition of Active Directory and desktop assets out of Thomson Reuters during divesture.
  • Migrated user's data from their old Novell profile to their new Active Directory profile.
  • Adjusted Novell or Active Directory accounts.

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7. PCS

high Demand
Here's how PCS is used in Desktop Engineer jobs:
  • Executed security management concepts & principles, network & security protocols Install hardware and software on PCs and Servers.
  • Transitioned West Virginia users from T1 line to DSL, installed VPN and setup office PCs and printers.
  • Install software, print drivers, and scanner drivers on new PCs per user's requirements.
  • Performed installations, configurations and support of PCs, Macs, Printers and/or other technologies.
  • Maintained computer lab environment including upgrading PCs and keeping inventory of equipment up to date.
  • Install and setup of 100+ PCs, monitors and printers for newly renovated site.
  • Trained the new recruited users on different, updated software and tablet PCs.
  • Write technical specifications for purchase of PCs, desktop hardware and related products.
  • Installed Windows 2K images on Dell GX-series PCs.
  • Configured PCs for NT Network.
  • Upgraded over 1000 PCs from XP to Windows 7..
  • Played a critical role in the remote reimaging of over 2,000 Reservation Center PCs while migrating clients to SCCM.
  • Imaged new computers and reimaged older PCs from Window XP and upgraded them to Windows 7 using Microsoft SCCM.
  • Set up image for drop shipping PCs and Laptops from the vendor to the location of the install.
  • Ensured 80+ Lanier machines were on the new IP Scheme and driver installs on PCs/Laptops.
  • Ensured all PCs on the network were running with the most updated Norton Antivirus software.
  • Conducted Pre-production testing of PCs for new web based Oracle application.
  • Participated in the migration of PCs from Novell to Microsoft.
  • Imaged PCs using Symantec Ghost.
  • Utilized Solarwinds for monitoring status of network connected PCs, servers, and other devices .

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8. Customer Service

high Demand
Here's how Customer Service is used in Desktop Engineer jobs:
  • Provide excellent customer service in a corporate environment.
  • Provided end-user support to staff; delivered assets, identified needs, resolved technical problems, and maintained customer service needs.
  • Follow up with user to ensure quality customer service and address issues in a timely and accurate fashion.
  • Promoted excellent customer service skills remotely over the phone and in person to users in USA and Canada.
  • Utilized superior customer service skills, following up with customers to ensure issues had been resolved.
  • Install, configure, upgrade, maintain and support desktop systems based on customer service requests.
  • Received multiple 'Outstanding Customer Service' awards from random surveys generated by the ITSM ticketing system.
  • Performed Tier 1 and Tier2 Windows desktop customer service for domestic and field customers.
  • End user support role providing customer service commensurate with a global media firm.
  • Mentored Colleagues with their technical skills, career progression and customer service skills.
  • Liaised contact with Dell customer Service to enforce PC inventory warranty agreement.
  • Provide second level technical support and customer service for LAN/WAN environment.
  • Provide high level of customer service for all users.
  • Provide end users with the outstanding customer service.
  • Assisted clients, managed customer service relations.
  • Provide a high level of customer service.
  • Provided superior customer service to all users.
  • Provided superior customer service while delivering on-site and remote support for end-users' desktops, printers, and network devices.
  • Provided excellent customer service and technical expertise Refreshed over 80 dell desktop computers and 10 laptops.
  • Experience in the installation and configuration of workstations for World Wide Sales and Customer Service.

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9. Troubleshoot

high Demand
Here's how Troubleshoot is used in Desktop Engineer jobs:
  • Performed system diagnostics, reconfigured system files, installed software, and performed troubleshooting operations for Tellers and bank executives.
  • Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning.
  • Recognized many times by management for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Perform basic installation, configuration, deployment and troubleshooting of desktop computers and peripherals.
  • Provided software installation, configuration, and troubleshooting support for internal application developers.
  • Utilize Virtual machines for application testing and troubleshooting for non functioning applications.
  • Installed and troubleshoot LAN connectivity email configurations on end-user workstations.
  • Installed, troubleshoot and upgraded software, hardware and other peripherals, such as printers and scanners, etc.
  • Conducted troubleshooting, analysis of problems, and resolutions regarding hardware, software, network connectivity and printer issues.
  • Install 3rd party software on Windows 2003, configure software per vendor documentation, test and troubleshoot issues.
  • Handle issues dealing with network connectivity, troubleshooting and setting up of new network drops where needed.
  • Performed remote troubleshooting and application update using Dame Ware, tracked customer request using Heat trouble Ticket.
  • Use Peregrine Service Center and Remedy to monitor and troubleshoot Issues.
  • Installed troubleshoot Ethernet and WiFi based local area networks.
  • Create accounts, manage accounts and troubleshoot AS/400 users.
  • Selected Contributions: Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Interfaced between Raychem Data Center US and International user community to trace reports, troubleshoot hardware and track problem resolution.
  • Activated, troubleshoot and administer BlackBerry's from the BES server as well as the handhelds.
  • Troubleshooted all non-functional PC software including virus and malware scan for PSU staff users.
  • tool (Windows File Transfer) Symbol Scan gun Setup Zebra Label Printer troubleshooting Windows Registry Work Print Server Setup

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10. Hardware Issues

high Demand
Here's how Hardware Issues is used in Desktop Engineer jobs:
  • Communicated with vendors when escalating hardware issues in order to provide timing delivery of replacement items.
  • Managed hardware issues for Epic go-live within New Rochelle location consisting of 100 devices and 50 end users.
  • Write documentation for other technicians on complex software/hardware issues associated with the Ascension Health National Office.
  • Serviced clients over phone or desk side for software and hardware issues.
  • Worked with clients remotely and on-site to troubleshoot software and hardware issues.
  • Answer call from end users regarding desktop, software and hardware issues.
  • Tracked, analyzed, and fixed complex software and hardware issues.
  • Repaired hardware issues on IBM platforms, including laptops.
  • Configure HP printers and troubleshoot network and hardware issues.
  • Investigated and resolved software and hardware issues.
  • Provided telephone assistance for solving hardware issues.
  • Performed troubleshooting and repaired problems with network connectivity logon accounts, mapping of network drives, and hardware issues.
  • Resolved time sensitive and high profile software and hardware issues, allowing for maximum uptime and consistency.
  • Performed desktop support for onsite users troubleshooting printers, software/hardware issues, and also network connectivity issues.
  • Utilize Active directory Troubleshoot software, basic hardware issues and basic network troubleshooting.
  • contracted to Unisys, contracted to the City of Chicago Break fix day-to-day desktop software and hardware issues.

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11. Setup

high Demand
Here's how Setup is used in Desktop Engineer jobs:
  • Utilized Microsoft Active Setup methodology, for applications requiring installation of components such as files or registry keys on per-user basis.
  • Performed package validation and resolved Internal Consistency Errors (ICE)/Warnings using Install Shield's Setup Editor and ORCA.
  • Managed and coordinated the setup for New Hires, including Workstation/Blade setup, applications, drive and printer mappings.
  • Performed all aspects of IT support, Desktop setup, Network setup, laptop and server setup and repair.
  • Perform administration, setup, installation, maintenance and upgrade of PC equipment, email systems and printers.
  • Imaged and setup PC using a PSU approved image for windows 7 and older operating system.
  • Refresh, create, rebuild workstation with user state migration tool and script setup.
  • Managed access to mobile devices with setup of exchange server and email.
  • Assist teammates in planning, setup and implementation of desktop related projects.
  • Perform moves and new hire setups, install applications, printers.
  • Performed integration and setup services for clients on-site.
  • Create and Setup new NT and Exchange accounts.
  • Trouble shooting printer issues and printer setups.
  • Worked closely with marketing department to provide IT setup and support for yearly investors conferences in New York.
  • Image Desktops and Laptops with Windows 7 Move the systems to their new location and setup the systems.
  • Worked with all parts of Moody's technology to setup as VLAN connected to Moody's domain.
  • Traveled to setup new remote offices and assist local staff with equipment and software setups.
  • Create active setup and advertise shortcuts to self-heal applications in multi user environment.
  • image and setup software for users.
  • Provide support for moves, new practice installs o Backend workstation setup and support Epic LWS Records.

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12. Technical Support

high Demand
Here's how Technical Support is used in Desktop Engineer jobs:
  • Performed technical support, including escalation of problems and incident identification with subsequent resolution.
  • Motivated and detail oriented engineer with expertise in computer maintenance and technical support.
  • Provided technical support to external customers to ensure capability for clearing trades.
  • Provided technical support, training and hardware/software maintenance of desktop publishing department.
  • Developed and established operational procedures and documentation regarding computer technical support matters.
  • Provide first-class technical support and prompt resolution of complex and critical computer issues that are called into the Help Desk.
  • Provided technical support to 500+ global employees, from entry level, mid-level management, and company executives.
  • Provided Tier 1 - Tier 3 technical support for a 75+ employee government contractor firm in information technology.
  • Worked under System and Network Admins to provide technical support and maintenance for help desk and classrooms.
  • Served as on-site technical support for networking and server teams as needed when problems occur.
  • Provide end-user on-call nationwide telephone technical support for 180 employees on and off-site.
  • Provide hardware, software technical support and repaired equipment that where under warranty.
  • Provide Technical support to Trade Floor in matters of hardware and wireless connectivity.
  • Provide technical support for the Denver office that includes c-level executives and staff.
  • Responded to telephone calls, email and personnel requests for technical support.
  • Job Responsibilities Provide high end technical support for Hardware & software, as well as Operating System loads and organizational.
  • Provided top level technical support to Intertec employees via telephone, electronic media, and on site services.
  • Provide technical support for logon, email, phone system, and mobile device issues.
  • Image Fujitsu tablet pc's and provide technical support for trade applications.
  • Provide technical support for in field rollout teams.

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13. Sccm

high Demand
Here's how Sccm is used in Desktop Engineer jobs:
  • Used Right-Click Tools and SCCM Client Center to fix WMI and SCCM client issues for better communication with the SCCM Server.
  • Lead desktop engineering for an environment of over 20,000 devices, utilizing Group Policy, AppSense, and SCCM 2012.
  • Configured, tested, created, verified compliance and deployed enterprise applications to specific device collections via SCCM 2012r2.
  • Used Software Center Update Publisher (SCUP) v2011 to deploy Adobe Security Updates via SCCM server for patching.
  • Packaged updates and performed software installs via Microsoft System Center Configuration Manager (SCCM).
  • Pushed images using via Microsoft System Center Configuration Manager (SCCM).
  • Created and moved objects in SCCM to prepare for imaging or installs.
  • Install, patch, and update domain laptops and desktops utilizing SCCM.
  • Used SCCM for deployment of enterprise software and OS patches.
  • Image new systems and deploy new software using SCCM 2012.
  • Utilize SCCM to deploy packaged software to targeted computers.
  • Scripted software and driver packages for deployment via SCCM.
  • Create, manage and deploy packages via SCCM.
  • Used SCCM to deploy applications.
  • Use of SCCM, Log Me In, Team Viewer, and Jabber for Remote support services.
  • Update, patch, and migrate computers using SCCM 2012.
  • Deploy software via SCCM to PC's.
  • Provided highly responsive OSD support for ExxonMobil IT SCCM operations, IT support and business units worldwide.
  • Prepared, tested, documented and implemented software and image rollouts via SCCM.
  • Maintained,modified and created, SCCM task sequences in SCCM 2007 R3 and SCCM 2012 R2.

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14. VPN

high Demand
Here's how VPN is used in Desktop Engineer jobs:
  • Utilized Remote Desktop environment configuring RDP clients using CISCO VPN while managing SCCM environment to support the automatic distribution of applications.
  • Network Administration- Configured Cisco ASA for VPN users and also maintained and configured Cisco switches (2960 & 3560).
  • Resolved network access issues; VPN configurations, connections, remote desktop, printing and application software issues.
  • Provided direct and remote support and installation for PC's, MS Servers, and VPN accounts.
  • Provision of desktop and network support to Executive office and 300+ users including LAN and VPN connectivity.
  • Provide remote users support with routers, VPN, and other connectivity related problems.
  • Set up and establish users VPN connection with certificate / token based methods.
  • Deployed MSI packages Group Policy while configuring Cisco VPN to interact with RSA.
  • Set user access rights and permissions and create VPN accounts for users.
  • Resolved connectivity issues with VPN, Fiber and VOIP.
  • Installed and configured CheckPoint VPN software for remote users.
  • Installed and configured Terminal Servers, VPN Servers.
  • Installed nonstandard applications and Corrected VPN issues.
  • Support VPN, RAS, and DSL& Cable modem access to Corp Network.
  • Home Office support, Wi-Fi, printing and VPN issues Manage IT Tickets in Footprints System.
  • Supported VPN remote access users (broadband and dialup) and resolved related problems.
  • Set up and secured remote access users using VPNs.
  • Trouble shoot Cisco and Nortel VPN issues.
  • Assist users with configuring and set-up of remote VPN access (Aruba Networks, RSA SecurID, Symantec Softfob.)
  • Network troubleshooting, in regards to issues arising with LAN, VLANS, and VPN's.

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15. Symantec

average Demand
Here's how Symantec is used in Desktop Engineer jobs:
  • Installed, configured and maintained Symantec Firewall protection * Monitored and maintained the email server utilizing Microsoft Exchange 2003
  • Maintain Symantec/System Center Endpoint protection virus definition for both internal and external users.
  • Automated OS and application recovery via Symantec Ghost Enterprise.
  • Configure and maintain system Backup and Restores using Symantec
  • Re-imaged Computers with imaging tool Symantec Ghost.
  • Automated Symantec ghost solution for imaging.
  • Maintained backups and virus protection by: - Updating Symantec Endpoint Protection definitions regularly and monitoring daily virus scans.
  • Used Symantec Ghost to image new workstations, and store images on a network share.
  • Install security software such as Symantec AV and Safeguard Easy encryption software for laptops.
  • Design, implement and maintain system backup environment using Symantec backup exec.
  • Create and update images for several departments using Symantec Ghost.
  • Create and maintain PC and laptop images with Symantec Ghost.
  • Configure Symantec Endpoint Protection and McAfee Anti-Virus.
  • Installed and upgraded enterprise Symantec Anti-virus servers and client rollout SAV administration to proactively eliminate virus outbreaks.
  • Implemented, configured, and maintained a Symantec Antivirus server environment.
  • Managed Enterprise Backup operations for all company data using both EMC Avamar and Symantec Backup Exec software.
  • Secure the pc's and back up files using Symantec Norton ghost 10.0, McAfee security.
  • Utilized Symantec End Point Protection in the removal of viruses and malware.
  • Created and managed desktop images using Symantec Ghost and Landesk.
  • participated in COE (common operating environment) rollout Utilizing Symantec Ghost:.

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16. User Accounts

average Demand
Here's how User Accounts is used in Desktop Engineer jobs:
  • Created and administered user accounts in an AD environment
  • Perform server administration on network user accounts.
  • Managed user accounts using ActiveDirectory.
  • Manage user accounts; administer passwords, implement security procedures, network rights, and access to systems and equipment.
  • Administer and configure user accounts on, windows servers and in Active Directory in a global enterprise.
  • Create and manage user accounts, passwords, and domain permissions using Active Directory.
  • Led project troubleshooting for issues across user accounts, profiles and application settings.
  • Managed over 250 local and 80 remote user accounts on NT 4.0 environment.
  • Handled user accounts in a mixed Exchange 2003 and 2007 server environment.
  • Create user accounts and managed access control of desktop and Network applications.
  • Create, maintain, and backup user accounts in ADUC and Exchange.
  • Create and manage user accounts and mailboxes on Active Directory and Exchange 2010
  • Maintain and create user accounts and policies within Active Directory.
  • Maintain user accounts for Active Directory and other systems.
  • Reset user accounts in Active Directory.
  • Managed user accounts with Active Directory.
  • Created user accounts and email boxes.
  • Activate and unlock user accounts.
  • Briefed incoming personnel on network security best practices before creating new user accounts and assigning appropriate audit controls.
  • Reset user passwords and unlocked user accounts in Active Directory and Novell.

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17. OS

average Demand
Here's how OS is used in Desktop Engineer jobs:
  • Configured and Maintained customized imagines for each client and internal user utilizing Ghost Software.
  • Created, tested and deployed the Windows 7 image to 20% of the company before my position was eliminated.
  • Learned Google Earth Pro and how to calculate distance to tie points from the building to estimate costs.
  • Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
  • Engage with user communities across the competency and leverage feedback for improvements to tools and processes.
  • Resolve issues with OS/applications both locally and remotely company wide, Create Knowledge Base articles.
  • Work was fast-paced and varied, primarily for a local Hospital while maintaining HIPAA compliance.
  • Designed layouts, created templates, logos, icons, graphic charts and other images.
  • Lead desktop operator for all composition work--books, magazines and other printed materials.
  • Attended sales calls for all new business and top clients as a composition liaison.
  • Work closely with Operations and Network team to resolve networking and operation issues.
  • Support for 30+ customers and system administration in a mixed OS environment.
  • Worked closely with help desk to resolve open issues.
  • Assist clients with post-migration issues and specialized software.
  • Performed network diagnostic and MS Lync2010 administrative tasks.
  • experience with Ubiquity devices and cloud controller ecosystem.
  • Secure evidence that exception has been remediated prior to expiration date and update item to reflect closure of exception.
  • Involved with multiple site closings to provide a smooth customer and application transition to the West Deptford facility.
  • Executed diagnostics, repairs, and upgrades on clients personal computers.
  • Trouble-shooted and fixed end user's PC and software issues including problems with Attachmate Extra and Microsoft Office products.

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18. Citrix

average Demand
Here's how Citrix is used in Desktop Engineer jobs:
  • Configured and troubleshot published applications in Citrix environment.
  • Configured Citrix and Terminal Services.
  • Onboarded over 500 employees utilizing Silk Roads Red Carpet Open Hire/Red Carpet HRIS System and Active Directory, SCCM and CITRIX.
  • Manage server farm for XenApp, XenDesktop and SSO Thin-Client devices Manage Citrix Receiver portal user administration.
  • Troubleshooted dial-up connectivity, Bell Atlantic, Citrix Server, Remote Server, and Microsoft Windows issues.
  • Provided LAN support on organizational computers / networking, Citrix (XenApps) Remote Services and Client.
  • Assisted with the roll-out of a strictly thin client, VPN, Citrix, SAMBA based environment.
  • Created a script to update XenDesktops with a custom dictionary containing Citrix terms and phrases.
  • Installed custom WinXP image via ghost images with Citrix web client and financial Legacy apps.
  • Analyzed and tested Citrix workstation products including GoToMeeting, GoToMyPC, and ShareFile.
  • Configured emails for users in Local and Citrix environment while new workstations.
  • Support Citrix remote access service for 7000+ employees via web portal.
  • Diagnosed and resolved client session issues in Citrix environment.
  • Managed large Citrix environment of 1000 end users.
  • Create packages utilizing Microsoft Application Virtualization Sequencer (formerly SoftGrid) for delivery via Citrix.
  • Provided campus staff with remote application capabilities in assembling Citrix WinFrame/MetaFrame NT servers.
  • Maintained VMware, Citrix XEN-APP and Windows Terminal Services environments.
  • Work with Cerner, McKesson Citrix-based systems.
  • Provide 3rd Level support for VDI-related issues involving Citrix XenDesktop, VMWare, and Windows [ ] Active Directory Services.
  • Upgraded Citrix Win frame Server with Citrix Metaframe for remote operational support, and granted user permissions for remote access.

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19. Mac

average Demand
Here's how Mac is used in Desktop Engineer jobs:
  • Transitioned division from Macintosh to PC environments.
  • Configure machines and users with Group Policy and Active Directory for user, machine, and network policy in Desktop Administration.
  • Monitor Fannie Mae, Freddie Mac, FHA, VA and Conventional loans that may be eligible for foreclosure.
  • Helped setup/manage Remote Desktop connections to 180 Virtual Machines running on a separate domain in New Jersey.
  • Implemented a new Macintosh imaging process that reduced imaging time from several hours to ten minutes.
  • Work on various projects to standardize all Macintosh equipment and software for the company nationwide.
  • Upgraded MAC OS systems and installed Timbuke2 and Net Octopus on Mac servers and desktops.
  • Administered NT domain network for one hundred users from building machines to account maintenance.
  • Create and deploy images for Macs & PC's for new and existing hardware.
  • Configure and maintain HP thin client environment and Virtual Machine servers.
  • Surveyed machines to record desktop information and drive mappings.
  • Supported and configures Macintosh and Macs for corporate network.
  • Installed machines in 24-hour call center with no downtime.
  • Configure Microsoft Azure environment Create, deploy and maintain Microsoft Azure Virtual Machines, storage accounts, alerts and diagnostics.
  • Monitored the AnswerTrack system, provided onsite and remote desktop support to the PC and MAC platforms.
  • Perform daily system checks on Backup machines, Tape libraries using CAArcserve Manager.
  • Image and prepared pc s macs and laptops for distribution to the end-users.
  • Engineered solutions to better integrate the macs to the enviroment's Active Directory.
  • Installed new PC software (PSU approved applications including: Adobe Reader/Writer, Microsoft Office, MacAfee, iTunes, ect )
  • Enginered solutions to integrate Macs to the enviroment.

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20. Backup

average Demand
Here's how Backup is used in Desktop Engineer jobs:
  • Maintained server backups and accurately designed and deployed workstation checklists.
  • Supervised backup and disaster recovery operations.
  • Monitored backups for Mid-Atlantic and New England regions and ensured that they were run regularly; performed data restores when needed.
  • Administer and maintain server hardware & software, ensuring backup procedures are in place, monitored and tested.
  • Implemented and managed VERITAS Backup environment with robotic tape libraries which also included the off-site storage rotation.
  • Delivered an automatic backup routine solution to the executives for securing their critical files and folders.
  • Maintained backup servers for network services, file sharing, and client/server applications.
  • Perform backup of customer data from workstation to appropriate network share home directories.
  • Scheduled and maintained data backups with tape inventory and rotation.
  • Performed system backups, maintenance, and upgrades.
  • Managed enterprise backup technologies such as Bright-Star.
  • Performed tape backups and restores using Legato.
  • Take a backup image of the computer.
  • Provided backup coverage for BES Administrator.
  • Manage tape backups and data restores.
  • Perform daily backups of network.
  • Managed servers at four locations and responsible for daily checks, reporting, and offsite backup.
  • Planned and enforced file retention policies and procedures while maintaining offsite storage of backup media.
  • Performed daily backups and restored files utilizing ARCserve for NT 4.0 file servers.
  • Selected to be focal point for disk data backup via Veritas and ARCserve software.

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21. LAN

average Demand
Here's how LAN is used in Desktop Engineer jobs:
  • Identify current and emerging technologies initiated at the facility, scheduled for deployment across all manufacturing plants.
  • Created patching management deployment plans for security patches and third party applications.
  • Diagnosed LAN connectivity related problems.
  • Helped plan upcoming project schedules as well as estimate needed resources in order to ensure a successful implementation.
  • Researched new products to use in office such as internal LAN messenger and a new copier vendor.
  • Managed the LanUtil environment, including rolling out two major client upgrades.
  • Relied on experience and judgment to plan and accomplish goals.
  • Worked with staff to maintain PLC system in plant area.
  • Planned, installed, and upgraded systems hardware and software.
  • Configured and maintain LAN and WAN network throughout RAFFA.
  • Diagnosed and replaced routers/ switches for LAN team.
  • Upgraded antivirus software for Atlanta office using GPO implementation.
  • Maintain the availability of the WAN and LAN resources in a multi-domain Microsoft 2003/2008 Server Active Directory environment.
  • Connected LAN switch ports to make sure appropriate Ethernet nodes had traffic flow.
  • Assign specific ports to certain VLANs on HP core switch.
  • Supported remote users over phones, LANDesk, and NetMeeting.
  • Created long term architectural plans to enhace the infrastructure.
  • Assisted users in person or via remote LANDesk tools.
  • Performed IT Infrastructure and Installation TACLANE(TM)-GigE Encryptor
  • Completed LanDesk LDMS 9.5 Upgrade Assisted in EPIC EMR cut-over Completed Hyper-V Image Repository Completed Virtual Test Infrastructure

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22. Group Policies

average Demand
Here's how Group Policies is used in Desktop Engineer jobs:
  • Designed and implemented an active directory structure and associated group policies, insuring an efficient and secure infrastructure.
  • Created and administered Security/Distribution Groups and Group Policies within Active Directory.
  • Moderated users and permissions/group policies to networked drives.
  • Developed Group Policies in Active Directory environment.
  • Configure and maintain Windows Server 2008 Enterprise, Windows Print Server, Active Directory, Group Policies, and SCCM.
  • Worked with Active Directory on creating/modifying or deleting users, group policies, shared drives and assigning file permissions.
  • Created User Accounts, Configuring User Profiles, Creating local and Global Groups and implementing Group Policies.
  • Re-imaged PC s/Macintosh and loaded all applicable software, updates and group policies.
  • Managed and maintained users, computers, and group policies using Active Directory.
  • Manage all Windows systems security by creating group policies in Active Directory.
  • Create and maintain user shares and Group Policies in Active Directory.
  • Develop and test new group policies as needed (AGPM).
  • Worked Closely with Security Developing Group policies for the Enterprise.
  • Maintained and administrate Active directory and Group Policies.
  • Manage active directory and group policies.
  • Construct and deploy group policies.
  • Created custom installation packages of pre-installed software to allow for software to be deployed using group policies.
  • Administered Microsoft Active Directory environment with VPN, Group Policies and Symantec Backup Exec.
  • Administer User and domain, Group Policies, Login Scripts, and printers.
  • Administer Active Directory and Group Policies on Microsoft Server [ ] Manage Microsoft System Center Configuration Manager 2007.

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23. Helpdesk

average Demand
Here's how Helpdesk is used in Desktop Engineer jobs:
  • Organize helpdesk team meetings including preparing meeting agendas.
  • Created documentation on processes that were followed to removed threats and trained helpdesk and other desktop support personnel on such procedures.
  • Served as a mentor to lower level helpdesk technicians providing guidance during troubleshooting process and training when needed.
  • Provided helpdesk for First Interstate Bank Systems of Montana, Wyoming, and South Dakota employees and approx.
  • Handle hardware and software escalations from the Helpdesk and staff and triage to correct department for resolution.
  • Provide 3rd level support to the ITC in the desktop environment for site support and helpdesk.
  • Provided phone and desk side support for over 3,200 users on a helpdesk of 3.
  • Mentored helpdesk team members in resolutions of more complex problems.
  • Provided level 1-3 helpdesk support and executive level desktop support.
  • Helped with the re design of helpdesk procedures and processes.
  • Provide helpdesk support remotely for the school desktop PC's.
  • Provide second and third level support for the helpdesk.
  • Contracted to City of Aurora as helpdesk support.
  • Documented processes and new procedures for helpdesk weekly.
  • Increased the performance and efficiency in the helpdesk.
  • Maintain helpdesk to track and prioritize work orders.
  • Resolve helpdesk tickets using CA Service Desk product.
  • Monitored helpdesk queue for incoming tickets and resolved within recommended SLAs regarding mobile hardware, software and internal systems.
  • Provided IT support for Under Amour's ITIL base helpdesk, nights 12 hr.
  • Level 3 Helpdesk support Strong documentation skills in helpdesk solutions using the Siebel system as well as publishing in SharePoint database.

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24. Remote Access

average Demand
Here's how Remote Access is used in Desktop Engineer jobs:
  • Configured laptop wireless networking topology for remote access to internal network resources.
  • Initiated deployment of management software for desktop inventory and remote access.
  • Configured company laptops for Windows remote access services.
  • Created and maintained Remote Access Services (RAS) accounts and administered user accounts for multiple NT-based applications.
  • Experience troubleshooting remote access client connectivity problems, including dial-up and Cisco VPN tunnel utilizing ISDN.
  • Solved day to problems including remote access, printing, connectivity, network and intranet issues.
  • Provide general technical support for all dial-in/remote access systems and other remote systems.
  • Created Blackberry Enterprise Server user accounts allowing users remote access of email.
  • Configure power switches for remote access and calibrate touch screen monitors.
  • Managed remote access to PCs on software installations as needed.
  • Install VM view client to laptop for remote access.
  • Provide support to end users via remote access.
  • Implemented remote access/support system by Screen Connect.
  • Resolved software issues for end users through Dameware Remote Access Issued end users administrative rights upon ticket request.
  • Research, designed, implemented and supported Citrix as the remote access VPN solution for the entire company.
  • Maintain and managed SLAs, Active directory, DNS service, User accounts, remote access.
  • Use Kaseya to get remote access to Servers and workstations across the country.
  • Handled all issues that the NOC couldn't resolve by remote access onsite.
  • Supported remote access platforms such as VPN and Citrix Xenapp.
  • Utilized pcAnywhere, Altiris and Netmeeting for remote access and support.

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25. Asset Management

average Demand
Here's how Asset Management is used in Desktop Engineer jobs:
  • Negotiated, managed and hired sub-contractor relationships including hardware subcontractors, break fix and asset management personnel subcontractors.
  • Initiated on site asset management of all workstation/servers/desktop for better understanding of software licensing for network migration.
  • Track remediation based on Technology Asset Management standards with exception owners and escalate when appropriate.
  • Developed HTML Application to facilitate updates to asset management database.
  • Maintained asset management MySQL database.
  • Utilized CA Asset management console to maintain inventory of software licenses and hardware serial numbers for corporate audit.
  • Performed upgrades on applications responsible for asset management, desktop administration, and help desk tickets.
  • Processed data migration, application loads, asset management, and end user training.
  • Experience in Incident Management, Change Management, Problem Management and Asset Management.
  • Streamline the Asset Management process, including the introduction of software license management.
  • Developed asset management website to assist management, team, and external customers.
  • Maintain high standards using the established asset management procedures and tools provided.
  • Maintained hardware and software asset management for main and remote offices.
  • Used SCCM console to push images as well as asset management.
  • Work closely with Corporate IT on hardware purchasing and asset management.
  • Experienced in asset management and IT equipment recycling.
  • Key Added Contributions Include Asset management and reporting on hardware / software inventory via LanDesk.
  • Assisted with Asset management for Zachry Home Office and remote job site users.
  • Supported Xinet WebNative digital asset management system.
  • Maintain LANDesk asset management software Work closely with Helpdesk and System Operators; communicate effectively with staff of all levels.

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26. Vmware

average Demand
Here's how Vmware is used in Desktop Engineer jobs:
  • Create Virtual Machines using VMWARE to test drive images and scripts.
  • Provided end user support for up to 150 agents in call center using VMware interface with windows 7 and bundled software.
  • Tested and researched all new applications, software, and security patches using VMware before enterprise deployment.
  • Created templates, deployed and maintained the VMware ESX 4.1 and View 4.6 environment and applications.
  • Performed Physical to Virtual Desktops/Laptops/ Windows 2003 Servers using VMware Workstation 6..
  • Administer a VMware virtual machine environment for production and UAT desktops.
  • Create and manage VMware Snapshot to facilitate the packaging process.
  • Installed, configured and troubleshot Windows XP on VMware.
  • Install and Manage VMware Servers and also Workstations.
  • Installed, configured and maintained VMware ESX Servers.
  • Provided support for VMware Workstation.
  • Administer servers using VMWare tools.
  • Participate in designing & planning upgrade from standalone VMware Horizon 5.x to cloud pod VMware Horizon 6.x architecture.
  • Created a replicable solution which was used worldwide to win against VMware.
  • Research on application virtualization, crate virtual application with VMWare ThinApp.
  • Implement and maintain server virtualization using VMware and XenServer.
  • Assist with creating and managing ESXi host for VMware.
  • Use VMware Horizon and Unidesk for VDI/Cloud administration.
  • Configure and monitor VMware virtual center 3.5/4.0.. Configure and install CAC Card software.
  • Managed Windows [ ] server and workstation clients in VMware vSphere ESx and Microsoft Hyper-V environments.

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27. Software Applications

average Demand
Here's how Software Applications is used in Desktop Engineer jobs:
  • Evaluate and determine implementation of hardware/software applications and interface with key vendors to ensure quality service delivery to College staff.
  • Identified and resolved problems with desktop software applications and systems management software distribution of packages and managing failed deployments.
  • Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
  • Perform daily system monitoring, verifying the availability for all hardware and software applications.
  • Performed large-scale deployment of software applications using WinInstall program.
  • Supported client requests that required Level 2 and 3 assistance to resolve problems with hardware or software applications.
  • Provided support for MS Windows, Office, BlackBerry, wireless networking, hardware and software applications.
  • Create solutions for deploying complex software applications to clients within a highly secure environment.
  • Installed, supported and configured software applications which run on Windows Operating Systems.
  • Created and maintain documentation and procedures for Win2000 network and software applications.
  • Managed project to upgrade RDV's finance/payroll hardware and software applications.
  • Install and configure numerous software applications onto a variety of systems.
  • Used various software applications as a troubleshooting tool for remote customers.
  • Administer and resolve issues with software applications and hardware products.
  • Install, upgrade and check hardware and software applications.
  • Trained users on new software applications.
  • Install and configure software applications.
  • Coordinated client testing of all proposed packaged software applications interdepartmentally.
  • Install, support and configure software applications which run on Windows servers Supporting and Configuring Java / Oracle /SQL/Adobe applications.
  • Develop new and repackage existing software applications using Flexara Admin Studio 11.

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28. Voip

average Demand
Here's how Voip is used in Desktop Engineer jobs:
  • Worked with engineering on development of VOIP system/equipment/standards.
  • Installed analog, digital, and VoIP phones, assigned port extensions, and added new phone lines.
  • Assisted in networking for multiple company systems including POS, VoIP, and Exchange Mail.
  • Administered Active Directory group policy permissions in conjunction with Exchange and Cisco Unity VOIP.
  • Install and configure Cisco VoIP phone software such as IPC and Jabber.
  • Supported VP and CEO through meeting support with AVF-VOIP technology.
  • Create CCM/Unity accounts for the configuration of Cisco VoIP Phones.
  • Provide desktop, printer, VOIP phone support.
  • Installed, configured and tested Cisco VoIP phones.
  • Manage VoIP services utilizing Cisco CUCM and CUC.
  • Administer VOIP phone system through 8x8 admin portal.
  • Support a VOIP based phone system.
  • Manage multiple domains on a single LAN/WAN, VOIP, 3comm switches, network wiring, Tech.
  • Deploy new employee hardware comprising of a workstation, monitors, VOIP Phone, and other peripherals.
  • Managed all aspects of Avaya phone system and end user support to the VOIP desk phones.
  • Participated in implementation of migration to Nortel VoIP system and EMC SAN storage at client site.
  • Configure VOIP phones utilizing Cisco Call Manager 7 Administrator and Cisco Unity Voicemail manager 7.
  • Provisioned and maintained a Mitel phone VOIP phone system.
  • Experience with Allworx VoIP servers and phones.
  • Configure internal VoIP phone via trixbox and Freepbx.

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29. Suite

average Demand
Here's how Suite is used in Desktop Engineer jobs:
  • Generated trouble tickets within Remedy It Service Management Suite database.
  • Mitigated virus outbreaks using Trend Micro Anti-Virus Suite, deployed and upgraded software to workstations and laptops with outdated software versions.
  • Designed and produced literature for sales staff and signage for commercial products using QuarkXPress, Adobe Creative Suite and Microsoft Office.
  • Migrated Windows 2000 domain resources and accounts to Windows 2003 Active Directory implementing the Quest Migration Suite.
  • Deployed and managed systems using Prism Suite and DameWare for remote software updates and installations.
  • Led large project team to upgrade all company computers to standard software suites.
  • Installed, configured, trained and supported user with Microsoft Office Suite.
  • Activated & deactivated employee records within Remedy IT Service Management Suite.
  • Serve as application administrator on the Remedy ITSM suite.
  • Trained end users on Microsoft Office Suite.
  • Assist with diagnostics of software's such as JAVA, CITRIX and COF, G Suite and MS Suite.
  • Install and supported Adobe software (Adobe Creative Suite 4, 5, 6 & Acrobat Pro).
  • Support MS Office Suite 2010/2013.
  • Provide application support companywide for all office suites and specialized Legacy, and Proprietary applications.
  • Upgraded 40 plus MB Financial banking locations throughout Chicagoland with PC's running Windows 2000 and Office XP Suite.
  • Planned, implemented, and lead Engineer for Casper Suite (Macintosh SMS System).
  • Support of Windows Office Suite, Tableau, Avaya and several other software product.
  • Used LANDesk Management suite tools to maintain asset inventory and remote support.
  • Exchange Server 2003, Office 2007 Premium Suite, SAP, Symantec PC Anywhere, GoToAssist.
  • Patched OS, Applications, and Anti-Virus using Jamf Pro Casper Suite.

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30. Lotus Notes

low Demand
Here's how Lotus Notes is used in Desktop Engineer jobs:
  • Supported other applications including Lotus Notes, Microsoft Office products, Windows operating systems and other in-house applications.
  • Managed email migration from Lotus Notes/Domino to Outlook 2010/Exchange.
  • Ensured customer service was at its highest level to satisfy customers * Provided support for IBM Lotus Notes configuration and installation.
  • Reviewed & answer end user calls using Lotus Notes 5.05, ICE, OSVC and BMC Remedy.
  • Used NotesToOutlook to convert lotus Notes Contacts, Xitnotes2.0 to generate email, Calendar to PST format.
  • Supported Lotus Notes and MS Exchange and Replicated Lotus Notes Database and migrated into MS Outlook.
  • Supported Lotus Notes 6.5 Mail Client as well as a wide range of PC/Mac Applications.
  • Help desk support service day-to-day customer and provided timely support using Clarify and Lotus Notes.
  • Manage Emails and Troubleshoot Email clients (MS Outlook, Lotus Notes).
  • Utilized Lotus Notes and Dame-Ware tools to execute software installation and removal.
  • Support and troubleshoot Blackberry and IOS devices in conjunction with Lotus Notes.
  • Support Microsoft Office, Lotus Notes, and production monitoring software.
  • Provide support for company software and Lotus Notes issues.
  • Helped with large migration from Lotus Notes to Outlook.
  • Installed and configured Lotus Notes R5 & R6 client.
  • Document all work performed in Lotus Notes database.
  • Administered and supported a Windows 2003 servers, Exchange 2003, Blackberry Enterprise Server, Lotus Notes server environment.
  • Support on staff graphic designers running MAC computers Successfully troubleshot Lotus Notes, and MS Office Applications.
  • Key Contributions: Managed user Windows accounts, permissions, and Lotus Notes email accounts.
  • Created and managed user accounts and file permissions in a Windows 2003, Lotus Notes and Solaris environment.

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31. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Desktop Engineer jobs:
  • Devised and implemented hardware and software standards for national TCP/IP implementation.
  • Support level knowledge of Windows XP, 2000, NT4.0 and Win9x in a TCP/IP network environment.
  • Configured Network printers from the browser using HP tools and also did TCP/IP printing.
  • Joined Windows XP to the Active Directory domain, configured DHCP TCP/IP settings.
  • Support / Maintain WinNT / WinXP Client Workstations in NT TCP/IP Environment.
  • Connected computers and printers to networks and troubleshot TCP/IP issues.
  • Provide support for LAN/WAN, TCP/IP and wireless network issues.
  • Provide VPN support, TCP/IP and MS Office troubleshooting.
  • Installed network equipment's including, jet direct/TCP/IP configuration.
  • Maintained and monitored Support for all TCP/IP network configurations.
  • Provided second level network trouble shooting for TCP/IP network.
  • Possess in-depth understanding of desktop operating systems and TCP/IP.
  • Configured TCP/IP and Token Ring network adapters.
  • Maintained a TCP/IP network at ten locations.
  • Maintained TCP/IP and Windows network interface.
  • Configured TCP/IP settings and resolved Network issues such as WINS, DNS, DHCP, and Ipconfig.
  • Configured Macintosh and Windows computers utilizing Appletalk and TCP/IP for Internet and LAN access.
  • Experience with Wireless Networks, TCP/IP, Netware and VPN.
  • Utilized TCP/IP tools: ipconfig, ping, net, netstat and nslookup for troubleshooting Ethernet connections.
  • Installed Novell Netware 4.11 servers, Windows NT workstations utilizing TCP/IP for Janney Montgomery Scott.

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32. Internet

low Demand
Here's how Internet is used in Desktop Engineer jobs:
  • Recognized for a high level of dedication and professionalism while operating and maintaining Secure Internet Protocol Router equipment.
  • Investigate and implement software driver upgrades and operating system upgrades using internet websites and software vendor technical support.
  • Configured Cisco routers to allow vendors internet access.
  • Assisted with the Internet Protocol re-addressing the Impact Technologies network in preparation to the network cut-over to the CSC/Sikorsky Aircraft network.
  • Support all LAN and Desktop hardware, Microsoft applications and Internet software provided to internal and external customers.
  • Solve problems relating to internet browser settings and modified access to website in accordance with USAF guidelines.
  • Worked with database and developers in testing availability of web, database, and internet server applications.
  • Used technical manuals, forums, journals and the internet to research computer hardware and software issues.
  • Maintained the Court's internet and intranet web sites using HTML, CSS, and JavaScript.
  • Use of a flash to transfer application files and configure PC's for Internet and printers.
  • Involved in setting up dial-up networking, internet connections, and various other connectivity issues.
  • Background: Developed and administrated Internet and Intranet websites in Macintosh and PC environments.
  • Worked with Outlook 2003/2007, Cisco VPN, Windows VPN, Internet configuration.
  • Install new images for desktops, laptops and configured, email, Internet.
  • Install communications software for online support systems and Internet service providers.
  • Update all threat protection software to ensure effective protected internet access.
  • Monitor and Troubleshoot Wireless Network (Wi-Fi) & Internet.
  • Helped clients Resolved Internet and network traffic performance issues.
  • Managed clients internet email including providing email filtering by Postini.
  • Collaborated with teams including Internet Security, Telecom, .NET development, Networking, and Systems.

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33. Altiris

low Demand
Here's how Altiris is used in Desktop Engineer jobs:
  • Utilized Altiris Notification Server to remotely install, upgrade and remove production software/applications.
  • Design review and improve Altiris deployment and notification server installation.
  • Deployed packaged applications onto lab PCs using Altiris Notification Server.
  • Deployed desktop and laptop images using various methods, including using Altiris network image servers in enterprise environment.
  • Used Altiris to deploy images, remote support, deploy application, and inventory management.
  • Utilized Altiris Deployment Console to build and configure EUAT PC's in a lab environment.
  • Administered Altiris solution for enterprise wide management of desktops, both virtual and physical.
  • Assisted in the orchestration of remote software deployment via Altiris and SCCM.
  • Manage four Altiris PXE servers to allow remote sites to image locally.
  • Created a No-Touch Windows XP Image and process using Altiris DS.
  • Utilized Altiris to manage all windows 2000/XP clients throughout the forest.
  • Created, updated, and closed tickets Altiris ticketing system.
  • Installed software using Altiris server across the network to workstations.
  • Update end users computers via Altiris new software releases.
  • Track and manage hardware assets through Altiris.
  • Evaluated products such as MS SCCM 2007, and Symantec's Altiris CMS, prepared Executive Summary for ultimate approval.
  • Use imaging tools such as Altiris Deployment, ImageX, and Symantec Ghost to create and deploy images.
  • Used Altiris to backup User data, imaged XP machine remotely and locally.
  • Deploy software and updates via Symantec Management Console (Altiris).
  • Maintain support records in Help Desk Altiris ticketing system Install and configure lotus note 7 Create a New Print Server.

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34. Console

low Demand
Here's how Console is used in Desktop Engineer jobs:
  • Administered Exchange accounts and managed users via Active Directory Management Console.
  • Administered Aruba 6.2 RAP Console to add user identification information.
  • Administered the VMP Console (end user administration, adding/removing user paging groups, trauma/alert codes).
  • Managed McAfee Virus Console and updated user community by pushing out new virus pattern files.
  • Quest One ActiveRoles Console - Advanced Active Directory management in a multiple Domain environment.
  • Provide support for Office 365 products to include working in the Exchange Administrator console.
  • Monitored Cisco infrastructure via NMIS and IOS console.
  • Administered and monitored Symantec Endpoint Protection console, ensuring fully updated definitions against threats remotely.
  • Create and Support of jobs and task within the Altiris console for field and local IT.
  • Create, edit, and deploy GPO setting and Logon Script in Group Policy Management Console.
  • Upgraded users from Windows XP to Windows 7 with Altiris or NS Console.
  • Used Unidesk console to create new VDI systems and configure the VDI accordingly.
  • Create virtual templates and deploy virtual machines from VSphere Console.
  • Support Citrix environment using Xen Management Console.
  • Assisted OneNeck Windows Administrators in Exchange Administration, WSUS configuration, and Symantec Mangement Console issues on servers and workstations.
  • Directed Citrix XenApp 6.5 Farm using Citrix Delivery Service Console for server management, publishing and managing of applications.
  • Install VMWare ESX on Dell hardware and manage ESX using VMware console.
  • Develop reports using IT Analytics within the Symantec Console.
  • Install, configure, and support PCoIP Zero Clients (HP T310) using Teradici s PCoIP Management Console.
  • Used Symantec System Center Console to rollout and update NAV 7.X and SAV 8.0.

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35. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Desktop Engineer jobs:
  • Performed trend analysis of Service Desk trouble tickets; generated a daily report reflecting the findings.
  • Prioritized and resolved trouble tickets daily involving PC hardware/software, printers, client-side network problems.
  • Prioritize, take ownership, manage and track escalated trouble tickets, Document service resolutions.
  • Log, maintain trouble tickets and prioritize work assignments using Remedy for over 500 users.
  • Create, update, modify, escalate and resolve trouble tickets using BMC Remedy.
  • Respond to trouble tickets to identify and resolve desktop related issues with internal employees.
  • Opened new tickets as requests arrived and followed up on trouble tickets as needed.
  • Routed trouble tickets to the appropriate IS department and ensured SLA was maintained.
  • Resolved up to 30 trouble tickets daily with timely and accurate assistance.
  • Documented and handled incoming trouble tickets and solutions using Remedy v6.
  • Document and monitor issues via trouble tickets in Remedy 7.6.
  • Reviewed, assigned, resolved trouble tickets requests from clients.
  • Maintained updated and accurate records of all trouble tickets.
  • Updated, documented, and completed trouble tickets.
  • Log problems and generate trouble tickets.
  • Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members.
  • Created trouble tickets via Remedy ticketing software Worked in Network Closets to resolve CISCO switch and Port activation.
  • Responded to e-mails, phone calls, walk-ins, and trouble tickets in a timely manner.
  • Provide status to pending trouble tickets in a timely fashion, per policy.
  • Responded and entered trouble tickets that were entered by the helpdesk.

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36. SMS

low Demand
Here's how SMS is used in Desktop Engineer jobs:
  • Maintained a robust SMS environment for software distribution and configuration management.
  • Create and test SMS Installer scripts for W2K and XP Desktop platforms using SMS Installer v2.0 and Wise Package Studio v5.1.
  • Installed and managed CCTV systems Software used: Windows, WordPress, Blue Iris, SSMS, Backup Assist.
  • Used Microsoft Systems Management Server (SMS) to image, update, and deploy workstations and laptops.
  • Managed the development and deployment of desktop images and updates for automation deployment with Norton Ghost and SMS.
  • Provide 3rd level technical support for Windows XP, SMS 2003 and SCCM 2007 client related issues.
  • Lead projects such as upgrading SMS servers from Windows 2000 to Windows 2003.
  • Installed corporate / preferred programs via SMS Server / Run Advertise Program.
  • Work with SAIC to ensure compatibility and standard SMS design.
  • Automated system to deploy OS patches with SMS.
  • Rolled out SMS to all workstations and servers.
  • Repackaged In house Legacy applications into MSI, MST, MSP, EXE, and SMS packages.
  • Create Winstall and SMS installer scripts for new applications to be rolled out and supported by the desktop environment.
  • Used SMS 2.0/2003 and SCCM 2007 by Setup Packages, Collections, and Advertisementsfor Deployment.
  • Created ASP webpage for managing desktops include automating the delivery of software through SMS.
  • Spearheaded the design and implementation of a SMS solution on an enterprise level.
  • Project leader responsible for planning and implementation of SMS, Windows 2000 rollout.
  • Collaborated with server team and networking with SMS to SCCM migraton.
  • Installed SMS for increasing systems security.
  • Created management scripts and packages using tools such as Enteo, SMS Packager, Wyse Package manager, and Install Shield.

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37. Novell

low Demand
Here's how Novell is used in Desktop Engineer jobs:
  • Survey users in enterprise environment gathering all needed data for transition to new Novell NetWare network infrastructure.
  • Performed Novell and Active Directory account administration.
  • Assisted end-users in configuration of Windows 95 networking clients including Windows NT, Novell, and peer-to-peer.
  • Converted sites from legacy Novell NDS to AD or from existing AD to the new AD structure.
  • Performed routine network administrative tasks in a Novell, Windows, SUSE Linux environment.
  • Manage user/group rights for network resources on Novell 4.1/5 and NT4/2000 environment.
  • Administered 54 Novell servers for security and rights of users.
  • Configure PC's using IPX/SPX protocol on a Novell platform
  • E-mail administrator on Novell Group Wise 5.2 enterprise system.
  • Assisted with transition from Novell to NT Server.
  • Supported 1000 users in Windows XP/Novell environment.
  • Installed Novell applications with NALS.
  • Administered and monitored Novell Netware 5.0 environment.
  • Provided support to over 200 users both onsite and remote in a mixed Novell and Windows NT environment.
  • Supported software such as Novell NetWare, Novell GroupWise, MS Office, and proprietary applications.
  • Used Novell Zenworks to select which applications were installed on each workstation.
  • Change, add, remove printers from Novell iPrint server.
  • Installed and configured HP Printers on Novell iPrint servers.
  • Migrated 16,000 desktops from [ ] to Win XP, and migrating from Novell Netware to Microsoft AD.
  • Change, add, remove users in Novell iManager for eDirectory.

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38. Android

low Demand
Here's how Android is used in Desktop Engineer jobs:
  • Support devices such as blackberry, iPad's, iPhone's, and Androids devices.
  • Manage Mac OS devices with Profile Manger, Surface, and Android devices.
  • Assisted senior associates with Blackberry, Android phones, as well as I-Phones.
  • Support of BlackBerry, Android and Apple smart phones and tablets.
  • Configured Palm, Blackberry, Android and iPhone devices.
  • Supported Blackberry, iPhone and Android mobile devices.
  • Set up Android phone and iPhone email.
  • Build and Manage GOOD for Enterprise server Mobile management platform for iPhone, Android and other mobile devices.
  • Assisted with Android devices, Leopard/ Lion OS's Apple machines, laptops, tablets and iPads.
  • Provide support for mobile devices (iPhone, iPad, Android, Blackberry and etc.)
  • Manage Blackberry server, deployed Blackberries, iPhones, Android devices to users.
  • Deployed Blackberry, Android and IPhones to end users using AirWatch Console.
  • Set up carts of portable electronic devices including iOS and Android devices.
  • Complete setup and support on Android and Mac iOS mobile devices.
  • Manage mobile devices such as iPads and Android tablets with AirWatch.
  • Set up Iphone, and android phones for company email accounts.
  • Blackberry, Android, iPhone) Ticket and asset tracking using SMT (System Management ToolSuite)
  • Configured iPhones and Android smartphones for corporate email access.
  • Maintain mobile device inventory, such as iPhones, iPads, Android, Blackberry, Broadband Cards and Mobile Hotspots.
  • Administer Citrix environment, printing services, remote connectivity, mobile devices incl: iphone/ipad/ android/blackberry, etc.

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39. DNS

low Demand
Here's how DNS is used in Desktop Engineer jobs:
  • Supported patching of OS when needed, and have a familiarity with Microsoft Active Directory, DNS and Proxy Services.
  • Manage account transfers, password resets, Exchange tasks, SharePoint management, printer mapping, and DNS issues.
  • Resolve networking issues like TCP/IP, DNS, intranet or internet and deploy laptops & desktops.
  • Maintained and managed Domain Name Service (DNS) for Active Directory (AD) enterprise.
  • Configured and administered DHCP, WINS, DNS, Services to implement a functional Intranet.
  • Reserve IP addresses, create DNS entries and deploy to DHCP/DNS servers using BlueCAT.
  • Created and managed the DNS records and DHCP IP reservation scopes in our environment.
  • Reconfigured IP, DNS, WINS, DHCP, and Gateway configurations.
  • Implemented and configured Windows DNS server and its zones.
  • Redesigned file structure, server services, Exchange 2003, security, IP DNS/WINS, DHCP schemes.
  • Build Windows 2003 domain controllers, DNS, DHCP and servers.
  • Configure and maintain TCP/IP, WINS, DNS, and DHCP.
  • Implemented use of DHCP, WINS and DNS.
  • Installed software, patches and updates on servers Administered DNS/DHCP in a Windows Server 2000/2003 network.
  • Used Nslookup and arp for a lot of issues we had with DNS.

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40. Level Support

low Demand
Here's how Level Support is used in Desktop Engineer jobs:
  • Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff.
  • Utilized HP service manager to edit and close tickets issued by the help desk or 1st level support.
  • Researched new technologies, software, and devices to provide top level support and security in the Enterprise.
  • Provide customer support, as well as 1st and 2nd level support to resolve access related issues.
  • Provide 3rd level support for incidents and changes related to desktops, printers, networks and servers.
  • Serve as first/second level support for laptops, mobile devices, printers and telephones.
  • Provided 3rd level support for desktop support and researched any unsolved issues.
  • Provided escalated level support to Help Desk and end users.
  • Delivered second and third level support for all hosted solutions.
  • Provide 3rd level support to end users on various software applications
  • Provide 3rd level support to Senior Computer Support Specialist.
  • Provided 2nd level support for all indirectly responsible workstations.
  • Provide high level support to Desktop team and clients.
  • Provided 1st and 2nd level support to end users.
  • Provide third level support for Desk Side Support.
  • Escalate complex issues to senior level support specialists.
  • Provided C-Level support to our CEO, CCO, CFO and to the Vice President and General Counsel (GC).
  • Provide 2nd level support for what the help desk can't fix.
  • Provide senior level support to other agents, including helpdesk and system support technicians.
  • Provided 2nd and 3rd level support in a Windows NT / Windows 2000 environments.

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41. Computer System

low Demand
Here's how Computer System is used in Desktop Engineer jobs:
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Implemented computer system requirements by defining and analyzing system problems; testing standards and solutions.
  • Test computers to ensure proper functionality of computer systems.
  • Completed multiple installations and upgrades (software, hardware, new operating systems) for all computer systems Fort Carson wide.
  • Configure, install, and maintain mostly Windows computer systems in a stand-alone and networked environment.
  • Order and buy computer systems and liaise with purchase and supplies departments.
  • Provided installation and support of Intel based desktop computer systems and laptops.
  • Analyzed, troubleshoot and repair computer systems, hardware and computer peripherals.
  • Administered the creating and supporting of IT accounts and computer systems.
  • Administered creation of IT accounts and computer systems and offered support.
  • Tested of computers and ensuring that computer systems are functioning properly.
  • Oversee the daily performance of computer systems.
  • Set up computer systems for user.
  • Maintained and supported In-house computer systems.
  • Oversee five Computer Systems Analysts.
  • Performed setup, installation, and configuration of Windows Servers and computer systems in a VMware-based enterprise environment.
  • Tested the IT networking systems, monitored the performance of network servers and maintained firm's computer systems.
  • Key Deliverables: * Accountable for building, configuring, troubleshooting and repairing computer systems.
  • Install Microcomputer systems for new HQDA users and replace existing systems following a pre-defined checklist.
  • Manage computer systems with diverse industry in Banking and Healthcare.

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42. SQL

low Demand
Here's how SQL is used in Desktop Engineer jobs:
  • Configured and maintained software conflict analysis SQL database.
  • Provided basic Systems admin support in the following areas: MS Exchange, Active Directory, backup exec, and SQL Server
  • Created Dashboards SSRS and SQL reports for security compliance, software metering, deployments hardware inventory and management of SCCM environment.
  • Installed and configured Apache + Tomcat, MySQL, Java, and ElectroServer 4.0.5 on all five servers.
  • Used Enterprise Manager and Query Analyzer to run queries against MS SQL Server 2000 to make data changes.
  • Implemented SQL Server 6.5, enterprise manager, transfer manager and scheduler on NT.
  • Pulled agent data from phone systems using SQL database to forward to business analysts.
  • Developed internal documentation and inventory system running via PHP / SQL.
  • Maintained an SQL database of more than 1,000 network devices.
  • Reconfigured SQL database to interface file server.
  • Supported SQL databases to manage customers.
  • Maintained office SQL servers (SQL2000, SQL2005, and SQL2008).
  • Assisted SQL DBAs in after hours support of SQL processes ensuring maximum availability of web front end.
  • Create security groups and group policies in Active Directory Create reports using SCCM and SQL Reporting tool.
  • Administrated MS SQL/Access databases designed to manage department's daily transactional jobs and reports.
  • Coded projects using PHP and MySQL, and Python using CherryPy and Sqlite.
  • Developed SQL queries and reports to assist management in decision-making.
  • Manage Mysql, PHP, SQL servers Overall Systems Administration, backup monitoring, disk utilization management & reporting.
  • Created adhoc reports based on MSSQL data from iERP.
  • KEY RESPONSIBILITIES: Work with SQL, XMPie and Adobe products to create data-driven files for web and print.

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43. Software Packages

low Demand
Here's how Software Packages is used in Desktop Engineer jobs:
  • Managed and created software packages for Computer Associates Software Delivery server.
  • Replaced defective or inadequate software packages.
  • Provide technical assistance supporting software packages.
  • Supported Microsoft Office, SAP, Cisco VPN, Adobe Suite, and various other software packages.
  • Build software packages for new and/or existing applications requested by Bank of America's Lines of businesses.
  • Install, configure and troubleshoot software packages, including operating systems, desktop software and custom applications.
  • Installed specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
  • Created software packages with multiple tools then tested and deployed business wide with no user intervention.
  • Developed, tested and maintained 200+ SCCM Software Packages, Programs and Task Sequences.
  • Create and develop new application software packages and updates using InstallShield Admin Studio.
  • Deployed software packages through a company modified version of SCCM called SM Tools.
  • Provide quality control of all software packages created by the packaging team.
  • Create and Test software packages using Wise Solution Manger 6.x.
  • Updated software packages as new versions became available.
  • Install software packages for each department.
  • Developed software packages in Altiris Deployment Console.
  • Performed desktop administration duties, which included desktop systems maintenance, user support, and maintenance of third party software packages.
  • Deploy, create and update software packages using the Altiris 7.1 client.
  • Use Altiris to push software packages and system updates.
  • Design, update and test corporate desktop/laptop image Create software packages using SMS, SCCM and HP Tivoli.

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44. Mcafee

low Demand
Here's how Mcafee is used in Desktop Engineer jobs:
  • Work with system and network administrators to resolve conflicts between McAfee suite of software and changes on lab and production networks.
  • Managed technical services of Windows network infrastructure, including Active Directory, Group Policy, McAfee Anti-Virus.
  • Set up mapped drives, configure Outlook with user preferences, and run McAfee virus protection update.
  • Maintained password resets, data integrity, and file system security using McAfee Endpoint Encryption technology.
  • Installed and maintained real-time McAfee virus scanning on all parts of the network.
  • Experience with McAfee EPO and Enterprise AV protection and EE Encryption technology.
  • Encrypted clients laptops with McAfee Endpoint Encryption and Check Endpoint Security.
  • Lead in planning and deployment of McAfee Endpoint Encryption.
  • Assigned/Created tickets in McAfee Support Magic Ticketing System.
  • Provided McAfee Endpoint Encryption level 2 support (EEPC).
  • Configured and maintain all security operation tools, to include McAfee ePO, McAfee Virus Scan, and McAfee MOVE.
  • Assist Security Team with managing EPO Orchestrator, McAfee endpoint AV, Encryption and any escalated service desk issues.
  • Contract migration engineer to clients AT&T, Lucent Technologies, McAfee, Digital River.
  • Worked proactively and reactively on virus outbreaks using McAfee and Microsoft supplied utilities.
  • Implemented full disk encryption using McAfee's Endpoint Encryption managed with ePO.
  • Work closely with McAfee ePO security engineers to investigate virus infected laptops.
  • Provided encryption recovery to users using McAfee ePolicy Orchestrator.
  • Utilized McAfee Antivirus and Ad-ware Spyware removal tools.
  • Provided support and maintenance of drive level encryption hardware using McAfee ePolicy Orchestrator (ePO).
  • Perform virus scan using Malwarebytes, MS Forefront Security andor antivirus McAfee.

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45. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Desktop Engineer jobs:
  • Addressed requests regarding software deployments and Microsoft Windows updates using Microsoft's System Center Configuration Manager and Windows Server Update Services.
  • Provided operating system administration, supporting Microsoft Windows 2008 Servers.
  • Complete knowledge of Microsoft Windows operating systems.
  • Set up and maintained laptop and desktop machines running various versions of Microsoft Windows, primarily Windows 2000 and Windows 98.
  • Installed, upgraded, support and troubleshoot Microsoft Windows and Microsoft Office and any other authorized desktop applications.
  • Provide Microsoft Windows XP/7 troubleshooting and support, blackberry support and Remedy Ticketing System support.
  • Resolved issues with Microsoft Windows XP, Office, and various desktop applications when requested.
  • Administer Microsoft Windows Servers, Microsoft Workstations, and network security devices for 350 users.
  • Installed operating systems and various application software such as Microsoft Windows and Microsoft Office.
  • Deployed Microsoft Windows update using Microsoft SCCM 2012 to over 200 Desktop and Laptops.
  • Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio.
  • Installed and maintained client software on Microsoft Windows XP and Vista.
  • Support for Microsoft Windows 7 and Office 365 with One Drive
  • Upgraded hardware and software in Microsoft Windows XP environment.
  • Monitor and maintain Microsoft Windows 2000/2003 server network.

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46. Wsus

low Demand
Here's how Wsus is used in Desktop Engineer jobs:
  • Designed, implemented and documented WSUS/SUP solution for Microsoft Security patch compliance.
  • Perform SCCM/WSUS administration including: system and client health, software updates, packages distributions, and configuration management.
  • Test and distribute service packs and security patches using Microsoft Windows System Update Server (WSUS).
  • Designed, Implemented and Managed WSUS for over 2500 workstations spanning 20 locations across 3 domains.
  • Patch management using WSUS server and SCCM 2012 creating the patch collections based on department.
  • Administer WSUS by approving updates and running reports for Windows Updates on clients.
  • Deployed Microsoft security updates using Windows Software Update Server 3.0 (WSUS).
  • Operated Microsoft's WSUS server to deploy Microsoft Windows Updates and patches.
  • Performed troubleshooting of site server, SQL, WSUS and client issues.
  • Installed SMS and WSUS server providing efficient deployment of patches and software.
  • Imported and distributed security patches using WSUS integrated into SCCM.
  • Deployed WSUS, anti-virus updates, and GPO packages.
  • Managed WSUS Server and Office 365 account creation/migrations.
  • Managed Windows Server Update Services (WSUS).
  • Apply patches and updates to vdisks in private mode VDI and use WSUS to patch laptops and desktops.
  • Utilized Altiris CMS 7.1 and WSUS to patch OS and applications.
  • Performed various troubleshooting and maintenance operations in Windows Server environments including WSUS, Symantec Endpoint, Citrix XenServer, etc.
  • Configure and encrypt laptop, provide loaner laptop and track asset inventory in HelpStar Manage windows update thru WSUS.

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47. Linux

low Demand
Here's how Linux is used in Desktop Engineer jobs:
  • Installed and managed Linux-based firewall solutions.
  • Set up user accounts via Active Directory, email accounts, setup phone extensions in and asterisk phone server in Linux.
  • Assisted Senior System Admins with various Cisco, Windows, Linux and Macintosh equipment setups, maintenance, support and installs.
  • Operated system installations (Windows, Mac & Linux), configures and upgrades patching for both physical and virtual environments.
  • Build systems (Dell, Mac Book Pro/Air laptops) to include Virtual machines for Win 7/8/Linux.
  • Maintain and troubleshoot varies Windows 7, Windows 8, and Linux virtual machine issues.
  • Develop and deploy Linux desktop image to replace Windows 2000 while reusing the same hardware.
  • Subject Matter Expert - Utilizing Linux in the server room and data center.
  • Maintained and managed the Linux (Apache) ftp servers until their retirement.
  • Experience in Microsoft Office, Unix and Linux.
  • Manage all Linux accounts and security through LDAP.
  • Assisted with Linux server management.
  • Assembled server racks and installs OS i.e Windows 2003, 2008 and 2012 and Linux OS servers.
  • Maintained and supported Windows, Macintosh, and Red Hat Linux computers in a mixed mode environment.
  • Deployed and maintained a Linux server running Nagios to monitor the Court's servers and switches.
  • Worked with Linux/Windows/VMWare network that supported a customer service parts database and development network.

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48. Sharepoint

low Demand
Here's how Sharepoint is used in Desktop Engineer jobs:
  • Maintained accurate inventory of all equipment and software utilizing SharePoint and VLK.
  • Utilized SharePoint and OneNote for internal team collaboration and documentation.
  • Maintained and Administered Team SharePoint sites housing technical documents.
  • Received Microsoft SharePoint training, and administered SharePoint installation.
  • Developed SharePoint site to collaborate with customers.
  • Utilized java script to add behavior to the SharePoint sites, based on user requirements.
  • Document Processes, Fixes and Create Tutorials for tasks and add to SharePoint portal.
  • Excel and Reporting services and I was solely responsible for all SharePoint support issues.
  • Developed and/or maintained team website, SharePoint site, databases, and automation solutions.
  • Developed Windows, SharePoint, and Web applications and services with VB.NET.
  • Create and manage SharePoint Lists using SharePoint designer and Central Administration.
  • Store documentation in SPOC and SharePoint.
  • Maintained network shares and SharePoint website, monitoring antivirus reports and responding promptly.
  • Create and manage SharePoint lists, blogs, pages, and documents Service Now o Asset management o Knowledge Articles.
  • Manage printers on print servers SharePoint o Manage the desktop site which includes but it not limited to:.
  • Configured and maintained company internet and intranet (IIS and Sharepoint services)
  • Employed html editing using Microsoft Office SharePoint Designer.
  • Manage documents on helpdesk SharePoint site.
  • Developed and managed team Sharepoint site.
  • Supported Windows Server 2008R2, 2012, VM's, Windows 7, XP, Citrix, Sharepoint and others.

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49. Lenovo

low Demand
Here's how Lenovo is used in Desktop Engineer jobs:
  • Managed the Lenovo System Update Repository.
  • Oversee all vendors from Lenovo, ATT, Sprint, and Verizon for new hardware approval.
  • Use MDT Image for all our standard Lenovo systems based on the user's business functionality.
  • Maintained VB Scripts used to install and configure Windows XP images to Lenovo PC's.
  • Ghost Imaged, setup profile and deployed replacement Lenovo desktops and laptops for clients.
  • Resolve hardware and software relate issues for Lenovos, Surfaces, and MAC ProbooksAir.
  • Engineered hardware modifications, system builds (Dell/HP/Lenovo); maintained inventory catalog.
  • Repaired 50 + Lenovo's (Non Functional) to Operational Units.
  • Experience with Dell, Compaq/HP, Lenovo laptop and desktop hardware products.
  • Assist the migration from Lenovo to Dell laptops and desktops.
  • Supported Lenovo, Dell, HP, and desktop machines.
  • Imaged corrupted OS on Lenovo Desktops and Laptops.
  • Break Fix Lenovo's, Chrome Books and Mac Books.
  • Test and evaluate thin client solutions from HP, Wyse, Devon, Lenovo and Cisco for implementation within VDI environment.
  • Performed new hardware lifecycle & procurement through vendors Dell, Lenovo and CDW.
  • Maintain and support multi vendor enterprise environment domain accounts such as Dell, HP, Lenovo, Alienware, Apple products.

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50. Powershell

low Demand
Here's how Powershell is used in Desktop Engineer jobs:
  • Implement network troubleshooting and configuration using PowerShell 3.0 in order to maintain connectivity, and observe authorization protocols for security.
  • Created PowerShell, Python, and DOS scripts to assist in auditing, file replication, and new user creation.
  • Developed and implemented a process for encrypting all workstation devices with Microsoft BitLocker utilizing SCCM, PowerShell, and MBAM.
  • Created and edited Batch, Command, Visual Basic (VB) and PowerShell scripts.
  • Used PowerShell and DISM to inject software and security patches in base Windows image.
  • Created PowerShell commands to Install, Delete and Debug the App-v packages.
  • Worked on the conversion using PowerShell commands and using Admin Studio 2015.
  • Automated installation of Office 365 using PowerShell wrapper.
  • Key Contributions Built a fully automated Zero/Lite Touch OSD solution utilizing Microsoft Deployment Toolkit 2010/2013 and PowerShell.
  • Worked with POWERSHELL scripts for tasks such as Disk Clean-up, BIOS upgrades, removal of Edge shortcut from Taskbar.
  • Maintained user accounts and GPOs through Active Directory and Office 365 Exchange accounts through AD and PowerShell.
  • Used PowerShell to create script to automatically add admin group in build process of Xen servers.
  • Created numerous Powershell and VB based scripts and installers for targeted groups and internal team usage.
  • Created PowerShell script to automate Office 365 licensing which includes Project and Visio licensing.
  • Created SharePoint Designer 2010 PowerShell batch files and imported into Aliris System Management Console.
  • Generate scripts using VBScript, Batch Files, PowerShell and IEM Relevance.
  • Automated fixes for common errors using Powershell and batch scripting.
  • Worked with PowerShell and PrimalScript from Sapien technologies.
  • Customized packaging for software installations using AdminStudio, Wise, Powershell, and VBScript.
  • Used Powershell, VBscript and AutoIT for automation.

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20 Most Common Skill for a Desktop Engineer

Desktop11.4%
Computer Hardware11.1%
Laptops8%
Windows XP7.6%
Network Printers7.6%
Active Directory7.2%
PCS6.6%
Customer Service5.3%

Typical Skill-Sets Required For A Desktop Engineer

RankSkillPercentage of ResumesPercentage
1
1
Desktop
Desktop
8.7%
8.7%
2
2
Computer Hardware
Computer Hardware
8.5%
8.5%
3
3
Laptops
Laptops
6.1%
6.1%
4
4
Windows XP
Windows XP
5.8%
5.8%
5
5
Network Printers
Network Printers
5.8%
5.8%
6
6
Active Directory
Active Directory
5.5%
5.5%
7
7
PCS
PCS
5%
5%
8
8
Customer Service
Customer Service
4%
4%
9
9
Troubleshoot
Troubleshoot
3.1%
3.1%
10
10
Hardware Issues
Hardware Issues
3.1%
3.1%
11
11
Setup
Setup
2.9%
2.9%
12
12
Technical Support
Technical Support
2.7%
2.7%
13
13
Sccm
Sccm
2.5%
2.5%
14
14
VPN
VPN
2.1%
2.1%
15
15
Symantec
Symantec
1.9%
1.9%
16
16
User Accounts
User Accounts
1.8%
1.8%
17
17
OS
OS
1.8%
1.8%
18
18
Citrix
Citrix
1.7%
1.7%
19
19
Mac
Mac
1.6%
1.6%
20
20
Backup
Backup
1.6%
1.6%
21
21
LAN
LAN
1.6%
1.6%
22
22
Group Policies
Group Policies
1.3%
1.3%
23
23
Helpdesk
Helpdesk
1.3%
1.3%
24
24
Remote Access
Remote Access
1.3%
1.3%
25
25
Asset Management
Asset Management
1.2%
1.2%
26
26
Vmware
Vmware
1.2%
1.2%
27
27
Software Applications
Software Applications
0.9%
0.9%
28
28
Voip
Voip
0.9%
0.9%
29
29
Suite
Suite
0.9%
0.9%
30
30
Lotus Notes
Lotus Notes
0.9%
0.9%
31
31
Tcp/Ip
Tcp/Ip
0.9%
0.9%
32
32
Internet
Internet
0.8%
0.8%
33
33
Altiris
Altiris
0.8%
0.8%
34
34
Console
Console
0.8%
0.8%
35
35
Trouble Tickets
Trouble Tickets
0.7%
0.7%
36
36
SMS
SMS
0.7%
0.7%
37
37
Novell
Novell
0.7%
0.7%
38
38
Android
Android
0.6%
0.6%
39
39
DNS
DNS
0.6%
0.6%
40
40
Level Support
Level Support
0.6%
0.6%
41
41
Computer System
Computer System
0.6%
0.6%
42
42
SQL
SQL
0.6%
0.6%
43
43
Software Packages
Software Packages
0.6%
0.6%
44
44
Mcafee
Mcafee
0.5%
0.5%
45
45
Microsoft Windows
Microsoft Windows
0.5%
0.5%
46
46
Wsus
Wsus
0.5%
0.5%
47
47
Linux
Linux
0.5%
0.5%
48
48
Sharepoint
Sharepoint
0.5%
0.5%
49
49
Lenovo
Lenovo
0.4%
0.4%
50
50
Powershell
Powershell
0.4%
0.4%

31,070 Desktop Engineer Jobs

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