Desktop engineer lead job description

Responsibilities:

The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 3 support for systems for Culligan NA Flagship, Corporate and remote users.

Specific Job Functions:

* Investigates and resolves computer software and hardware problems.
* Resolves usability issues on systems and equipment in a timely basis.
* Tests new hardware/software products for use and compatibility with existing systems.
* Updates and maintains work in ticket-based tracking system.
* Creates and maintains desktop and laptop standards through testing and certification.
* Debugs and configures remote and WIFI connectivity problems.
* Installs, moves, or removes computer equipment as required for user physical moves.
* Escalates and coordinates problems to internal or external resources when required.
* Provides user training on system access and usage.
* Creates internal documentation and end-user training materials.
* Provides networking support for the office and warehouse environments.
* Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
* Local travel required for onsite support

Requirements:

* Bachelor Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment 5-7 years
* Technical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN's, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems
* Technical Lead experience
* Apple, MAC, iPhone, iPad experience
* ITIL Foundations certification

Competencies:

* Excellent customer service skills, including both written and oral communications
* Ability to work quickly and professionally in a sometimes-stressful environment
* Strong analysis, self-troubleshooting and problem-solving skills
* Accountable for work completion/documentation/timeliness
* High degree of confidentiality when working with data and user information
* Strong Project Management skills a plus
* Team-oriented

BASIC FUNCTION:

The Lead Desktop Engineer will contribute to the overall architecture, design, planning, and implementation of all desktop technical solutions in a Microsoft Windows and multi-vendor application environment. Lead assigned staff to support all production break-fix activities, maintenance, project support, mobile and endpoint devices for operational efficiencies and effectiveness within multi campus locations. Ensure Ellis Medicine has a golden desktop image and thoroughly vetted deployment process. Responsible staff oversight to ensure the team will analyze, troubleshoot, and repair all computer desktop hardware and software incidents and fulfill service requests/work orders.

SECTION II

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education: Bachelor's Degree in Computer Science, Computer Engineering, MIS, or related field and/or equivalent work experience required.

Experience: 7 years of progressive experience working in a medium to large IT environment with Microsoft infrastructure required. Minimum 7 years' experience implementing and supporting Microsoft desktop environments required.

Certifications: Industry recognized certifications (Win 7, Server 2008, MCSE,MSCTS, MSCIP, etc.) required. A+ Certifications required. SCCM Trained with certification preferred.

Demonstrated strong to expert experience, knowledge, skill and abilities following technologies, strategies and activities:

• MS Desktop Configuration Management, & OS Migration projects
• Windows Desktop Operating Systems: Windows 7 & higher
• IE 9 +/Google Chrome Browser Configuration and deployments
• 2012 System Center Configuration Manager (SCCM)
• Microsoft Deployment Toolkit (MDT) Application Virtualization
• VDI (Microsoft/Citrix/VMware) solutions
• Application packaging projects and activities;
• Windows Active Directory Design, Group Policy/OU Deployment and Migrations
• Strong customer service focus and attention to detail;
• Excellent communication skills, including ability to clearly articulate technical issues and activities to technical and non-technical staff;
• Exceptional writing skills, including documenting configuration and support information

SECTION III

MAKING ELLIS EXCEPTIONAL (MEE) BEHAVIORS & STANDARDS

SECTION IV:

RESPONSIBILITIES OF THE POSITION/Performance Standards:

• Contribute to the overall architecture, design, planning, and implementation of all desktop technical solutions in a Microsoft Windows and multi-vendor application environment.
• Lead the Support Technicians to support all production break-fix activities, maintenance, project support, mobile and endpoint devices for operational efficiencies and effectiveness within multi campus locations.
• Ensure Ellis Medicine has a golden desktop image and a thoroughly vetted deployment process.
• Ensure the team will analyze, troubleshoot, and repair all computer desktop hardware and software incidents and fulfill service requests/work orders.
• Assists other IT staff in determining action plans for the correction of repeating issues and provides documentation to the Service Desk to update resolutions.
• Partner daily with lead technical and analyst members of Technical Services, Business and Clinical Applications to deliver on hardware, software application upgrades, web browser configurations, on a project base and patching level perspective.
• Remain up to date on user system software and hardware requirements and is knowledgeable of new technologies and changes to existing technology.
• Collaborate with Server team to set technical standards for deployments with Group Policy and System Center.
• Ensure all assets (desktops, monitors, laptops, mobile clinical carts, & mobile devices) are inventoried and requested through the appropriate procurement channels for project delivery and normal refresh cycles or special request by internal departments.
• Serve as a Workstation Domain leader for the Ellis Medicine IT Command Security Incident Response team; Ellis Medicine desktop environment is as secure and kept current with all Anti-Virus definitions and browser, critical windows Security Updates.
• Responsible for all mobile device programs and interface frequently with the Server team for all MS Exchange email services for the organization.
• Participates on project teams to gather technical requirements and translate to IT solutions.
• Promptly responds to customer requests and meets customer needs. Consistently meets others with a smile and a greeting. Consistently provides information and assistance to visitors. Seeks to understand and exceed the expectations of every customer, internal or external.
• Respects the dignity and privacy needs of patients and others. Displays courtesy and respect in day to day interaction with others verbally and in overall conduct.
• Follows and adheres to the MEE Standards and Behaviors.

THIS ROLE CAN BE DONE REMOTELY FROM THE US BY THOSE AUTHORIZED FOR WORK IN THE US.


PST / PDT TIME ZONE REQUIRED FOR YOUR SCHEDULE TO DO SO.

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for
TWO Lead .NET Engineers: ASP.NET full stack w/ React required; .NET desktop app experience req for 1 of 2 openings.
openings.

This is a hands-on, full-stack development leadership position responsible for leading as well as coding, designing, and supporting applications that support key business objectives. This role leads a dedicated team and collaborates with multiple technology and business teams. This role provides guidance and oversight to other developers.

Essential Functions:

• Lead a team of developers to deliver quality software.
• Participate in designing the architecture for complex systems with evolving requirements.
• Collaborate with management to develop code review processes.
• Collaborate with management to develop standard coding practices.
• Perform regularly scheduled code reviews to ensure coding standards and best practices are followed.
• Assist in performance evaluations and goal setting for junior developers.
• Align skills with current technology and transfer knowledge to other developers.
• Mentor and coach other developers.
• Continually advance skills and experience of other developers.
• Drive continuous cross-training to minimize single points of failure.
• Design, develop and test software applications.
• Maintain systems by identifying and correcting software defects.
• Create technical specifications and unit test plans.
• Work with QA to align understanding of requirements and to develop system test plans.
• Work as part of an Agile development team to solve problems and develop projects in a fast-paced environment.
• Follow instructions and pre-established guidelines to perform the functions of the job.
• Demonstrate a basic degree of creativity and problem-solving skills.
• Follow the established software development life cycle (SDLC).
• Follow established coding standards and naming conventions.
• Support applications using software development methodologies including structured programming, documentation, design, and code review.
• Work with business analysts and application users to define and design robust user-centric application solutions.
• Collaborate with UX resources to drive a consistent look and feel of user interface.
• Collaborate with database resources to ensure robust and complete data access and manipulation.
• Collaborate with IT Operations to ensure hardware and software are aligned to deliver business requirements.
• On-site or remote regular attendance and punctuality are essential functions of the job.
• Perform other business tasks or functions as assigned.

Required Technical Skills:

• Bachelor degree is a plus, especially if in Computer Science or similar
• Relevant certifications are a plus
• 1-2+ years of technical lead experience over .NET full stack software engineers
  • Good team player, have the ability and willingness to mentor junior developers.
  • Experience with code review and evaluation.
  • Good at understanding requirements, estimation, execution, and delivery.
  • Experience w/ assigning (technical) tasks
  • Experience leading on & offshore teams is a plus
  • Proactive in issue resolution with a positive attitude
• Full Stack software development skills that includes:
  • Microservices skills are a plus
  • .NET Core / 5.0 is a plus
  • ASP.NET
  • .NET Desktop app experience is required for 1 of 2 Lead roles. Can be dated. This Dev Lead will be assisting in migrating a thick client application over to a web-based application
  • C#
  • APIs (Rest / WebAPI)
  • Entity Framework
  • MS SQL
  • HTML
  • CSS
  • JavaScript
  • React (must be very experienced w/ React)
    
• Experience using Azure DevOps (for a repo) is a plus
• Experience working with Agile/Scrum methodologies.
• Must have good understanding of programming principles such as Single responsibility, Open-closed, Liskov substitution, Interface segregation and Dependency inversion (SOLID) and object oriented programming (OOP) concepts.
• Strong Knowledge of Object Oriented Programming (OOP)
• Experience in end-to-end Software Development Life Cycle (SDLC) project
• Have knowledge of new technologies and a passion for enhancing existing skills.
• Able to support development standards.
• Excellent verbal and written communication skills.
• Self-starter that can work well in a team environment.
• Understands solutions at an enterprise level.
• Understanding of health insurance is a plus.
• Health insurance industry and/or regulation-driven (HIPAA, PHI, PII, etc.) development experience is a plus.

#JBU
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.

Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.