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Desktop engineer lead skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical desktop engineer lead skills. We ranked the top skills for desktop engineers lead based on the percentage of resumes they appeared on. For example, 17.5% of desktop engineer lead resumes contained sccm as a skill. Continue reading to find out what skills a desktop engineer lead needs to be successful in the workplace.

15 desktop engineer lead skills for your resume and career

1. SCCM

Here's how desktop engineers lead use sccm:

Prepared scripted SMS application packages; tested, validated and documented SCCM deployments against all standard images in environment.
Created custom inventory items for SCCM 2012 to inventory warranty information, extended monitor information, security log event reporting.

2. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how desktop engineers lead use os:

Coordinate the Windows deployment solutions, design and implement OS imaging techniques.
Test software packages on a multi-platform OS environment (win9x, NT 2000) Windows 2000 Active Directory Administration.

3. Desktop Support

Here's how desktop engineers lead use desktop support:

Post desktop support for users after refreshes and upgrades of hardware and software.
Resolve desktop problems for corporate help desk and desktop support personnel.

4. Group Policy

Here's how desktop engineers lead use group policy:

Designed the group policy settings for the desktop environment utilizing the planning mode within the RSoP snap-in.
Managed active directory administration of user accounts and group policy for corporate office.

5. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how desktop engineers lead use vpn:

Network responsibilities included administering permissions delegation, LAN connectivity issues, troubleshooting VPN, and resolving multiple domain connectivity matters.
Specialize in supporting President/VP level executives including remote access via VPN.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desktop engineers lead use customer service:

Monitor project performance, respond to customer service requests and provide recommendations for problem resolution for overall improvement of IT processes.
Supervised 3 technicians, their work flow, technical skills and customer service.

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7. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how desktop engineers lead use mac:

Supported Mac Laptops and Mac OS downloads/installation of applications, implemented password protection.
Performed hardware installations for Mac computers with limited software configuration.

8. Virtualization

Here's how desktop engineers lead use virtualization:

Worked with Thinstall and Altiris SVS to begin Software Virtualization testing.
Core member of design team responsible for researching and implementing various desktop and application virtualization technologies.

9. End-User Support

Here's how desktop engineers lead use end-user support:

Assisted with yearly budgets for network, telecom and end-user support.

10. Corporate Environment

Here's how desktop engineers lead use corporate environment:

Implemented and integrated Windows Deployment Services into the corporate environment.

11. PC

Here's how desktop engineers lead use pc:

Managed the separation of the global INVISTA PC environment from the DuPont network.
Managed the new PC deployment for 200 new computers.

12. Technical Issues

Here's how desktop engineers lead use technical issues:

Provided management interface for technical issues.
Interacted daily with business units assisting with technical issues and maintaining a positive relationship.

13. Windows Server

Here's how desktop engineers lead use windows server:

Configured and maintained Windows Server Update Services (WSUS) for the Saint Petersburg, San Francisco & New York environments.
Performed after hours on/off-site monitoring and support for windows servers, assisted Senior Engineer in weekly implementation of windows security patches.

14. Switches

Here's how desktop engineers lead use switches:

Delivered end-user and desktop training as needed Performed network cross-connects on Cisco Catalyst network switches.
Documented and maintained patch panel/network switches cabling connection.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how desktop engineers lead use troubleshoot:

Configured, maintained and troubleshoot wireless networks, LAN connection issues.
Performed domain registration, upgrade hardware and software, connect peripheral equipment, and troubleshoot workstations remotely using Proxy Master Application.

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List of desktop engineer lead skills to add to your resume

The most important skills for a desktop engineer lead resume and required skills for a desktop engineer lead to have include:

SCCM
OS
Desktop Support
Group Policy
VPN
Customer Service
Mac
Virtualization
End-User Support
Corporate Environment
PC
Technical Issues
Windows Server
Switches

Troubleshoot
Symantec
MDT
Software Installation
Windows XP
Workstations
Level Support
McAfee
SMS
ITIL
Desk Support
WSUS
Desktop Environment
Help Desk

System Deployment
SLA
Microsoft Exchange
TCP/IP
DNS
Software Issues
Software Packages
User Accounts
Novell
Network Printers
Blackberry
GPO
Software License

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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