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Desktop/helpdesk technician skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Kate Marek Ph.D.,
Joshua Davis Ph.D.
Below we've compiled a list of the most critical desktop/helpdesk technician skills. We ranked the top skills for desktop/helpdesk technicians based on the percentage of resumes they appeared on. For example, 9.0% of desktop/helpdesk technician resumes contained desktop support as a skill. Continue reading to find out what skills a desktop/helpdesk technician needs to be successful in the workplace.

15 desktop/helpdesk technician skills for your resume and career

1. Desktop Support

Here's how desktop/helpdesk technicians use desktop support:
  • Provide both phone and desktop support for 150 users from the Managing Director to the back office staff for 3 offices.
  • Performed all aspects of desktop support for all users and clients of IDEAL and its subsidiaries.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how desktop/helpdesk technicians use phone calls:
  • Receive, process and respond to Help Desk tickets received from web submissions and direct telephone calls.
  • Logged phone calls in a web-based trouble ticket database.

3. Help-Desk Support

Here's how desktop/helpdesk technicians use help-desk support:
  • Performed help-desk support using remedy ticket daily.
  • Provide desk side and help-desk support for approximately 250 staff.

4. Helpdesk Support

Here's how desktop/helpdesk technicians use helpdesk support:
  • Provided Desktop/Helpdesk Support, build documentations of how-to for the IT team, and provide support for corporate and site users.
  • Provided computer helpdesk support via telephone and email communications with end-users.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how desktop/helpdesk technicians use troubleshoot:
  • Handled inbound calls from 300 plus users or interfacing in person to troubleshoot, analyze and diagnose issues.
  • Support and troubleshoot issues related to computers, software, network issues at the faculty level.

6. Provide Technical Assistance

Here's how desktop/helpdesk technicians use provide technical assistance:
  • Provide technical assistance and step-by-step solutions to end-users.
  • Provide technical assistance to Government Computer System Users.

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7. Network Printers

Here's how desktop/helpdesk technicians use network printers:
  • Support local and network printer installation and configuration, PC peripheral installation and computer device hardware break-fix.
  • Investigated Network printer problems including scanning and printing and corrected any issue

8. Computer System

Here's how desktop/helpdesk technicians use computer system:
  • Performed two complete computer system roll-outs and user migrations for the entire City of Mountain View.
  • Managed and performed equipment relocation, installation, expansion, connection/disconnection, upgrades, and preventive maintenance of computer systems hardware.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desktop/helpdesk technicians use customer service:
  • Provide strong desktop technical service with customer service orientation.
  • Ensured excellent customer service and quality throughout operations.

10. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how desktop/helpdesk technicians use user accounts:
  • Administer MS Exchange Server 2003 and Active Directory to maintain and create user accounts and file share rights accordingly.
  • Created and maintained user accounts, disabled network and exchange accounts and maintained virus software updates.

11. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how desktop/helpdesk technicians use vpn:
  • Worked with users to resolve VPN issues.
  • Configured RDP over VPN for owner to view employee systems remotely Supported Office applications including Outlook related issues

12. Windows XP

Here's how desktop/helpdesk technicians use windows xp:
  • Provide additional support for Windows XP desktop systems to continue smooth transition of email migration.
  • Used Microsoft data transfer suite to migrate user data to Windows XP.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how desktop/helpdesk technicians use technical support:
  • Provided technical support for remote users and accommodated walk up requests from local user base.
  • Provide users with technical support for computer and circuit related problems.

14. Video Conferencing

Here's how desktop/helpdesk technicians use video conferencing:
  • Analyze video conferencing systems, including proper systems operations, configuration, and appropriate end-user training.
  • Coordinated setups of video conferencing and other related meeting for Executives.

15. Password Resets

Here's how desktop/helpdesk technicians use password resets:
  • Network administration for password resets on Novell 3.12 and UNIX.
  • Conduct setup of users accounts in Active Directory, including password resets, disable/enabling accounts and modifications if necessary.
top-skills

What skills help Desktop/Helpdesk Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What desktop/helpdesk technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young desktop/helpdesk technicians need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a desktop/helpdesk technician stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all desktop/helpdesk technicians possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.
Do you want to know more?
Read more about what experts have to say about desktop/helpdesk technician

List of desktop/helpdesk technician skills to add to your resume

Desktop/helpdesk technician skills

The most important skills for a desktop/helpdesk technician resume and required skills for a desktop/helpdesk technician to have include:

  • Desktop Support
  • Phone Calls
  • Help-Desk Support
  • Helpdesk Support
  • Troubleshoot
  • Provide Technical Assistance
  • Network Printers
  • Computer System
  • Customer Service
  • User Accounts
  • VPN
  • Windows XP
  • Technical Support
  • Video Conferencing
  • Password Resets
  • Citrix
  • LAN
  • Office Suite
  • Call Tracking
  • Workstations
  • PCS
  • Remote Support
  • SLA
  • VoIP
  • Network Connectivity Issues
  • Peripheral Devices
  • TCP/IP
  • Lotus Notes
  • Windows Server
  • Network Support
  • Software Installs
  • Software Issues
  • Email Accounts
  • Microsoft Exchange
  • Trouble Tickets
  • Escalate
  • RAM
  • SCCM
  • Symantec Ghost
  • Phone Support
  • DNS
  • Windows NT
  • Software Applications
  • PowerPoint
  • IPhone

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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