1. Stanford University
Stanford, CA • Private
A desktop or network support is an engineer responsible for identifying and resolving software or network problems. As a desktop or network support, you will be required to assist users and customers with application installation and various peripheral configurations. Also, you will be needed to regularly provide guidance and advice to colleagues regarding issues and incidents. You are also expected to keep a record of activities, identify potential changes, and find new ways to improve the system. Furthermore, you will need to provide basic training to recruits on computer management and operations, complete job reports, and order new computer supplies.
To get a job as a desktop or network support, you need to have a bachelor's degree in computer science or information technology. You must also possess excellent writing and communication skills and a very good knowledge of operating systems. With these, you will earn an average of $45,590 per year or $21.92 per hour.
There are certain skills that many desktop/network supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a desktop/network support, one of the first things to consider is how much education you need. We've determined that 46.4% of desktop/network supports have a bachelor's degree. In terms of higher education levels, we found that 5.6% of desktop/network supports have master's degrees. Even though most desktop/network supports have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a desktop/network support can determine their career goals through the career progression. For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director.
What Am I Worth?
The role of a desktop/network support includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general desktop/network support responsibilities:
There are several types of desktop/network support, including:
A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.
They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.
They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.
Information system technicians work with computers and communication systems. They build networks and databases, maintain intranet sites, install hardware and software, develop programs, protect the system from malware, and provide technical support for system users.
They may work for various organizations and are members of the IT staff comprising of programmers, IT specialists, software developers, and the like.
This is a very stable and predictable career path with next to no twists and turns along the way. It is hard to find an enterprise, big or small, that could bypass the use of computers, so you are highly unlikely to run out of work. On average, you will earn $44,850 a year.
A help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing. The role of a help desk analyst is divided into tiers, and they escalate issues from one tier to the next, based on the complexity of the problem.
A good help desk analyst is rare. To be able to hold the position, the first thing you need, of course, is computer literacy. Apparently, being good at small talk is a big plus as well. Empathy and not pretending to be more knowledgeable than you actually are also goes a long way, but this kind of applies to any human interaction.
So to sum it up, help desk analysts need to be good at being human. This is a position with a high turnover because, well, being human is exhausting. Plus, there is a good chance that if you do well on the job, you will be able to move on to a better position fairly soon.
Mouse over a state to see the number of active desktop/network support jobs in each state. The darker areas on the map show where desktop/network supports earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
High School Diploma
Stanford, CA • Private
Philadelphia, PA • Private
Evanston, IL • Private
Los Angeles, CA • Private
Bakersfield, CA • Private
Vestal, NY • Private
San Diego, CA • Private
Boston, MA • Private
New York, NY • Private
Worcester, MA • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 28.4% of desktop/network supports listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Zippia allows you to choose from different easy-to-use Desktop/Network Support templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop/Network Support resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
2. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
3. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
Some places are better than others when it comes to starting a career as a desktop/network support. The best states for people in this position are New York, New Jersey, Delaware, and Hawaii. Desktop/network supports make the most in New York with an average salary of $62,419. Whereas in New Jersey and Delaware, they would average $62,413 and $61,318, respectively. While desktop/network supports would only make an average of $57,275 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.