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Become A Desktop/Network Support

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Working As A Desktop/Network Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $46,000

    Average Salary

What Does A Desktop/Network Support Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Desktop/Network Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Desktop/Network Support Career Paths

Desktop/Network Support
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Desktop Support Technician Field Service Technician Project Manager
Service Delivery Manager
10 Yearsyrs
Desktop Support Technician Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Desktop Support Technician Network Technician Systems Analyst
Systems Manager
6 Yearsyrs
Field Service Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Field Service Technician Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Administrator Systems Analyst
Information Systems Manager
6 Yearsyrs
Systems Engineer Project Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Systems Engineer Consultant Information Technology Consultant
Information Technology Operations Manager
9 Yearsyrs
Consultant Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Consultant Information Technology Consultant Network Manager
Technical Services Manager
7 Yearsyrs
Network Engineer Technical Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Network Engineer Windows System Administrator
Level Senior Technician
6 Yearsyrs
Systems Analyst Senior System Administrator Help Desk Manager
Service Desk Manager
7 Yearsyrs
Information Technology Administrator Level Senior Technician
Senior Support Analyst
6 Yearsyrs
Information Technology Administrator Service Desk Analyst
Senior Support Technician
5 Yearsyrs
Technical Support Engineer Technical Analyst Desktop Support Analyst
Senior Desktop Support Technician
6 Yearsyrs
Technical Support Engineer Desktop Support Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Desktop/Network Support?

Help others decide if this is a good career for them

Average Length of Employment
Systems Support 2.7 years
Desktop Engineer 2.5 years
Top Careers Before Desktop/Network Support
Cashier 4.3%
Technician 3.8%
Internship 3.1%
Top Careers After Desktop/Network Support
Consultant 3.4%

Do you work as a Desktop/Network Support?

Average Yearly Salary
$46,000
View Detailed Salary Report
$31,000
Min 10%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$70,000
Max 90%
Best Paying Company
Bloomberg
Highest Paying City
New York, NY
Highest Paying State
Connecticut
Avg Experience Level
2.4 years
How much does a Desktop/Network Support make at top companies?
The national average salary for a Desktop/Network Support in the United States is $46,927 per year or $23 per hour. Those in the bottom 10 percent make under $31,000 a year, and the top 10 percent make over $70,000.

How Would You Rate The Salary Of a Desktop/Network Support?

Have you worked as a Desktop/Network Support? Help other job seekers by rating your experience as a Desktop/Network Support.

Top Skills for A Desktop/Network Support

  1. Computer Hardware
  2. Desk Support
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Implement maintenance of system level computer hardware and software technologies and assets for deployment of medium and large projects.
  • Provide support with documentation for maintaining network certification and accreditation for functions related to Tier 1 Help Desk support activities.
  • Lead technician in replacement, installation, configuration and firmware update of network printers at Toys R Us stores.
  • Maintained responsibility for providing website and technical support to clients.
  • Provided a managed service approach to customer service, increasing our effectiveness and efficiency in our Service Delivery Functions.

Desktop/Network Support Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,576 Desktop/Network Support resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Desktop/Network Support Resume

View Resume Examples

Desktop/Network Support Demographics

Gender

Male

68.7%

Female

22.0%

Unknown

9.3%
Ethnicity

White

59.9%

Hispanic or Latino

16.4%

Black or African American

11.6%

Asian

8.0%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

59.3%

French

13.0%

Japanese

5.6%

German

3.7%

Carrier

3.7%

Hindi

3.7%

Mandarin

3.7%

Arabic

3.7%

Chinese

1.9%

Turkish

1.9%
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Desktop/Network Support Education

Schools

University of Phoenix

23.3%

Strayer University

8.2%

Community College of the Air Force

7.3%

University of Maryland - University College

5.0%

Pennsylvania State University

5.0%

Montclair State University

4.6%

Kaplan University

4.6%

Capella University

4.1%

Northern Virginia Community College

4.1%

Western Governors University

3.7%

The Academy

3.2%

Southern Illinois University Carbondale

3.2%

Monroe Community College

3.2%

State University of New York Stony Brook

3.2%

Liberty University

3.2%

Colorado Technical University

3.2%

University of South Florida

2.7%

Illinois Institute of Technology

2.7%

Arizona State University

2.7%

Heald College - Central Administrative Office

2.7%
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Majors

Business

17.1%

Computer Information Systems

13.4%

Information Technology

12.4%

Computer Science

12.1%

Computer Networking

8.1%

Electrical Engineering

5.1%

Management

3.0%

Information Systems

2.7%

Electrical Engineering Technology

2.6%

General Studies

2.6%

Criminal Justice

2.6%

Computer Engineering

2.4%

Management Information Systems

2.3%

Communication

2.3%

Psychology

2.3%

Computer Technical Support

2.0%

Graphic Design

2.0%

Computer Systems Security

1.9%

Health Care Administration

1.6%

Marketing

1.6%
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Degrees

Bachelors

37.0%

Other

25.9%

Associate

20.9%

Masters

9.2%

Certificate

4.2%

Diploma

2.2%

Doctorate

0.4%

License

0.3%
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