A desktop or network support is an engineer responsible for identifying and resolving software or network problems. As a desktop or network support, you will be required to assist users and customers with application installation and various peripheral configurations. Also, you will be needed to regularly provide guidance and advice to colleagues regarding issues and incidents. You are also expected to keep a record of activities, identify potential changes, and find new ways to improve the system. Furthermore, you will need to provide basic training to recruits on computer management and operations, complete job reports, and order new computer supplies.

To get a job as a desktop or network support, you need to have a bachelor's degree in computer science or information technology. You must also possess excellent writing and communication skills and a very good knowledge of operating systems. With these, you will earn an average of $45,590 per year or $21.92 per hour.

What Does a Desktop/Network Support Do

There are certain skills that many desktop/network supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Desktop/Network Support does

How To Become a Desktop/Network Support

If you're interested in becoming a desktop/network support, one of the first things to consider is how much education you need. We've determined that 46.4% of desktop/network supports have a bachelor's degree. In terms of higher education levels, we found that 5.6% of desktop/network supports have master's degrees. Even though most desktop/network supports have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Desktop/Network Support

Desktop/Network Support Career Paths

Average Salary for a Desktop/Network Support

Desktop/Network Supports in America make an average salary of $49,480 per year or $24 per hour. The top 10 percent makes over $68,000 per year, while the bottom 10 percent under $35,000 per year.
Average Desktop/Network Support Salary
$49,480 Yearly
$23.79 hourly

What Am I Worth?


Roles and Types of Desktop/Network Support

The role of a desktop/network support includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general desktop/network support responsibilities:

  • Prioritize support calls using enterprise ticketing system
  • Deliver professional and timely client communications regarding project updates, ongoing support items,
  • Provide initial remote technical support to end user customers (email

There are several types of desktop/network support, including:

Technical Support Technician


A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.

They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.

They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.

  • Average Salary: $40,210
  • Degree: Bachelor's Degree

Information Systems Technician


Information system technicians work with computers and communication systems. They build networks and databases, maintain intranet sites, install hardware and software, develop programs, protect the system from malware, and provide technical support for system users.

They may work for various organizations and are members of the IT staff comprising of programmers, IT specialists, software developers, and the like.

This is a very stable and predictable career path with next to no twists and turns along the way. It is hard to find an enterprise, big or small, that could bypass the use of computers, so you are highly unlikely to run out of work. On average, you will earn $44,850 a year.

  • Average Salary: $46,346
  • Degree: Bachelor's Degree

Help Desk Analyst


A help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing. The role of a help desk analyst is divided into tiers, and they escalate issues from one tier to the next, based on the complexity of the problem.

A good help desk analyst is rare. To be able to hold the position, the first thing you need, of course, is computer literacy. Apparently, being good at small talk is a big plus as well. Empathy and not pretending to be more knowledgeable than you actually are also goes a long way, but this kind of applies to any human interaction.

So to sum it up, help desk analysts need to be good at being human. This is a position with a high turnover because, well, being human is exhausting. Plus, there is a good chance that if you do well on the job, you will be able to move on to a better position fairly soon.

  • Average Salary: $37,318
  • Degree: Bachelor's Degree

States With The Most Desktop/Network Support Jobs

Mouse over a state to see the number of active desktop/network support jobs in each state. The darker areas on the map show where desktop/network supports earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Desktop/Network Support Jobs By State

RankStateNumber of JobsAverage Salary
5New York1,610$62,419
12North Carolina1,231$53,494
17New Jersey991$62,413
19South Carolina886$40,596
33New Mexico458$42,834
38New Hampshire278$44,810
39South Dakota247$39,987
43Rhode Island197$55,285
46West Virginia166$41,281
48North Dakota157$47,759

Desktop/Network Support Education

Desktop/Network Support Majors

15.2 %

Desktop/Network Support Degrees


46.4 %


32.6 %

High School Diploma

7.9 %

Top Colleges for Desktop/Network Supports

1. Stanford University

Stanford, CA • Private

In-State Tuition




2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition




3. Northwestern University

Evanston, IL • Private

In-State Tuition




4. University of Southern California

Los Angeles, CA • Private

In-State Tuition




5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition




6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition




7. San Diego State University

San Diego, CA • Private

In-State Tuition




8. Boston University

Boston, MA • Private

In-State Tuition




9. New York University

New York, NY • Private

In-State Tuition




10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition




Top Skills For a Desktop/Network Support

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 28.4% of desktop/network supports listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Desktop/Network Support Resume templates

Zippia allows you to choose from different easy-to-use Desktop/Network Support templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop/Network Support resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Desktop/Network Support diversity

Desktop/Network Support Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among desktop/network supports, 22.2% of them are women, while 77.8% are men.

  • The most common race/ethnicity among desktop/network supports is White, which makes up 56.2% of all desktop/network supports.

  • The most common foreign language among desktop/network supports is Spanish at 59.3%.

Online Courses For Desktop/Network Support That You May Like

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1. Technical Support Case Studies and Capstone


This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

2. Introduction to Technical Support


Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

3. Computer Network Fundamentals- IT Helpdesk & Desktop Support


Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

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Best States For a Desktop/Network Support

Some places are better than others when it comes to starting a career as a desktop/network support. The best states for people in this position are New York, New Jersey, Delaware, and Hawaii. Desktop/network supports make the most in New York with an average salary of $62,419. Whereas in New Jersey and Delaware, they would average $62,413 and $61,318, respectively. While desktop/network supports would only make an average of $57,275 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maryland

Total Desktop/Network Support Jobs: 1,520
Highest 10% Earn:
Location Quotient:

2. Delaware

Total Desktop/Network Support Jobs: 173
Highest 10% Earn:
Location Quotient:

3. Virginia

Total Desktop/Network Support Jobs: 2,302
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Desktop/Network Supports

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Top Desktop/Network Support Employers

Most Common Employers For Desktop/Network Support

RankCompanyAverage SalaryHourly RateJob Openings
6Bank of America$60,029$28.867
10NWN Carousel$50,366$24.2110

Desktop/Network Support Videos