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Become A Desktop/Network Support

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Working As A Desktop/Network Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Desktop/Network Support Do At Fiserv

* Supervise day to day activities of client services representatives in resolving client technical and operational problems
* Handle and document critical customer complaints to assure speedy resolution and client satisfaction.
* Coordinate the implementation of new products and enhancements with the business systems, conversions, operations and system and programming groups.
* Prepare department statistics and reports as requested by senior Fiserv management.
* Develop relations with the clients through visits and phone calls to resolve and avoid problems.
* Provide support to staff on client issues and user operating difficulties.
* Collaborates with other departments to resolve product and support issues.
* Documents problems and corrective procedures.
* Attends on-going training to achieve level of technical skill needed to solve problems that are more complex as well as new product training.
* Maintain applicable functional understanding of EFT products, services and tools.
* Maintain attendance and punctuality consistent with departmental practices.
* Provide after-hours support.
* Ensure required Audit/Security directives are followed with customer data.
* Follow Fiserv communication guidelines regarding confidentiality and system information.
* Provide CR support.
* Lead regularly scheduled team meetings.
* Responsible for staff development and promotion through the use of annual performance reviews, service observations, and client surveys.
* Determine appropriate plan of action/communication during SEV issues.
* Includes client communication and escalations.
* General administration of HR policies and practices.
* Includes, but not limited to attendance, hiring, processing paperwork, status changes, and corrective action.
* Maintain working knowledge of local office procedures to ensure staff production needs and tools are met.
* Coordinate department training and documentation.
* Conduct ongoing reviews of existing procedures and processes and write and implement new or revised procedures.
* Ability to travel as needed.
* Excel in supporting Fiserv leadership expectations by acting as an advocate, effectively and efficiently implementing change, consistently act on behalf of our internal and external clients and facilitate collaboration within own team and amongst others.
* Ensure team meetings are scheduled on a regular basis.
* Ability to manage remotely.
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

What Does A Desktop/Network Support Do At Job Juncture

* Responsible for designing and programming activities utilizing direct digital controls and automation systems for maximum comfort and energy savings
* Perform routine and preventive maintenance as needed to ensure all systems remain in an operationally sound condition
* Develop programming and graphics for temperature controls systems
* Provide technician direction and support to fellow team members
* Assist project team as required with programming, electrical terminations, commissioning, graphic development, test and startup
* Maintains customer satisfaction by investigating concerns, implementing corrective action and communication with the customer, team members and other parties as needed
* Coordination, services, and operation of temperature control equipment
* Prepare schematic drawings, sketches and reports to reflect changes or alterations made to instruments, circuits and systems
* Reassemble and replace instrumentation in systems using hand tools
* Interpret HVAC mechanical plans and specifications as related

What Does A Desktop/Network Support Do At Randstad

* Respond and resolve tickets and incidents in accordance with EOHHS IT policies and procedures as they relate to customer support and updates
* Maintain inventories of all EOHHS IT assets using the EOHHS inventory collection process to secure Commonwealth assets.
* Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion.
* This includes but is not limited to new Anti
* Virus, Operating System patches, or other mandated software upgrades as directed by EOHHS standards and practices.
* Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.
* Assist Telecom with movement of IP phones as required.
* Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.
* Provide / Utilize any and all resources available through EOHHS and other sources for assistance with problem resolution.
* Implementation of EOHHS IT enterprise images for Desktops /Laptops according to EOHHS procedures and policy to insure a consistent environment.
* Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
* Install and move assets as required according to EOHHS policies and procedures
* Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.
* Complete all activities within EOHHS security policies and practices to insure the safety and privacy of data, its clients and its resources.
* Act as the contact person for office wiring/cable installations and performs related duties as required.
* Required to travel to various sites as needed or requested.
* Participate in team meetings as required
* Manage site specific projects as related to network infrastructure & server support
* Install, configure and support state issued mobile devices
* Troubleshooting and resolving Network issues and infrastructure as required.
* Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with EOHHS policies and procedures
* Support, trouble shoot and configure remote access to assist network users with connectivity to EOHHS network from non-magnet connections.
* Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
* Provide consultative IT services to IT management and site teams as needed
* Mentor other IT professionals to insure their professional growth and skill set improvement
* Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
* Build and restore severs as required
* Maintain Disaster recovery package for server rooms as required
* Review server event logs on a daily basis to ensure optimal performance and identify potential issues
* Perform all duties as required and directed.
* Valid driver's license and access to a vehicle

What Does A Desktop/Network Support Do At Engility

* Develop current and future operational applications for current and proposed systems; develop an Interval Management Requirements Document for the ground-based component; develop recommendations for airport traffic flow operational improvements; develop ATC Training Materials; develop operational concepts; develop mission needs statements identifying recommendation to support setting future goals of PMO programs; develop safety case files; identify operational requirements with FAA organizations.
* Onsite Activities: Deployment of systems and components at sites throughout the NAS; system and flight testing, and system certification; field engineering Standard Data Package (SDP) troubleshooting and issue resolution; training expertise pertaining to PMO systems, identify issues and lessons learned from previous training programs and initiatives; make recommendations for future improvements; coordinate with vendor and host facility on visitor access and security protocols; support field engineering surveys, equipment, and software installations; participate in system transitions; conduct periodic site visits for construction/installation review/coordination and report findings.
* Process Management and Improvement:Provide quality analysis audits for system processes and documents; prepare "lessons learned" reports for guidance in future implementations; develop operational procedures and concepts for implementation of reconfiguration and other new capabilities of the systems.
* Stakeholder Coordination and Communications:Coordinate with various FAA entities in the resolution of site-specific technical and program issues.
* In supporting these functions, the site support person will be expected to:
* Have experience working with FAA sites and site personnel
* Have knowledge of FAA required site documentation
* Support site deployment and field implementation
* Support FAA Site Managers as required
* Review and prepare site reports
* Develop and deliver site briefings
* Assist the site with successful operations of new programs

What Does A Desktop/Network Support Do At Texas Instruments

* Individual must be able to effectively manage the contracted services for the operations of Dallas Spill Control (DSC), Recycle Center, Regulatory Site Support Services and Decon Warehouse.
* This includes:
* Ensuring work activities and projects are completed safely and reliably with no impact to customer operations
* Successfully interfacing with customer organizations and maintain effective communications
* Ensuring all regulatory requirements are met and that documentation is up-to-date
* Maintaining defined budget
* Acting as a liaison between customers and suppliers
* Develop and measure supplier score cards
* Individual must be have strong TI finical acumen This includes:
* Forecasting expenses, creating purchase requests, managing purchase orders and change orders, able to use SAP and cost monitoring tools
* Able to manage min/max warehouse needs and approve orders
* Individual must be able to successfully support and direct Dallas area Rescue Operations.
* This includes:
* Acting a technical resource for team members and customers
* Responding and supporting activities on-site, as / when needed
* Continuing to develop rescue team members by conducting training both in classroom and in the field
* Interface with AHJs
* Develop pre-entry rescue plans
* Purchase and manage rescue equipment supplies and material
* Verifying that rescue team members are compliant in training and that all documentation is current
* Individual must be able to successfully support Incident Command operations activities.
* This includes:
* Learning and understanding the incident command process and roles
* Successfully train and transition into a Scribe roll supporting events as they occur
* Individual must ensure projects and systems are compliant with applicable codes, cost effective and meet the desired design criteria while adhering to budget and schedule guidelines
* Individual must ensure contracted activities are completed safely and reliably with minimal to no impact to customer operations
* Individual must successfully interface with customer organizations and maintain effective communications
* Individual may be asked to travel as needed to support projects outside of the Dallas area
* Minimum requirements
* Bachelor’s Degree

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How To Become A Desktop/Network Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Desktop/Network Support jobs

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Desktop/Network Support Career Paths

Desktop/Network Support
Systems Engineer Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Project Manager Program Manager General Manager
Chief Operating Officer
11 Yearsyrs
Information Systems Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Analyst Senior Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Support Analyst Systems Analyst Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Specialist Network Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Support Analyst Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Desktop Support Technician Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Information Systems Technician Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Systems Analyst Senior Software Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Technical Director
7 Yearsyrs
Network Engineer Senior Systems Engineer Information Technology Manager
Technical Services Manager
8 Yearsyrs
Desktop Support Technician Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Desktop/Network Support Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Japanese

  • Mandarin

  • Chinese

  • German

  • Hindi

  • Turkish

  • Portuguese

  • Ukrainian

  • Romanian

  • Cantonese

  • Russian

  • Arabic

  • Korean

  • Cheyenne

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Desktop/Network Support

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Top Skills for A Desktop/Network Support


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Top Desktop/Network Support Skills

  1. Desk Support
  2. Computer Hardware
  3. Laptops
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented customer Help Desk support procedures.
  • Support included installation, configuration and testing of computer hardware & software including all laptops, desktops software problems.
  • Experience installing software, patches, updates, drivers and firmware on Desktops, Servers and Laptops.
  • Worked call center taking in calls and providing remote desktop support, and creating tickets in Remedy.
  • Utilized extensive customer service experience and communication skills by conducting telephone conversations with customers, the sales department and other businesses.

Top Desktop/Network Support Employers

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Desktop/Network Support Videos

Day in the Life: Software Engineer

How to Become a Network Engineer

How to become a Desktop Support Technician? Careerbuilder Videos from funza Academy