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MDM Support Analyst
The MDM Support Analyst role on the IT Operations - Applications Team ensures that their assigned systems operate normally, acts as a tier-2 support resource, and works with customers to enroll new participants into the HIE. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. This position is an application management / support analyst role with the following essential duties and responsibilities.$66k-101k yearly est.6d ago
Information Systems Technician
at our Leesburg, Virginia facility. Through our partnership, we're expanding in Virginia at our Headquarters in Leesburg and our Manufacturing facility in Danville. In 2022, EIT joined Zollner, a market leader in the area of Electronics Manufacturing Services (EMS). EIT has been serving customers in Aerospace, Communications, Defense, and Healthcare and has expanded into a company with several locations across the globe.$71k-108k yearly est.18d ago
Cloud Infrastructure Technician
Job Location: Sterling, Virginia The Cloud Infrastructure Technician supports in setting up, configuration and troubleshooting of cloud infrastructure components. at our head office in Sterling, Virginia.$93k-124k yearly est.7d ago
Information Systems Technician
Helping to develop and deploy information systems, command and control, and space systems Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.There's also potential to pursue a graduate certificate, DoD certifications, federal executive fellowships and information assurance scholarships and internships.QUALIFICATIONS & REQUIREMENTSA four-year degree is required to work as an Information Professional. Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology Candidates seeking an Officer position in this community must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering or General Engineering.All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information ABOUTEffective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Ensuring the effectiveness of the Navy technologies Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)$58k-87k yearly est.60d+ ago
NIWC PAC Philadelphia Code 58420 Cyber Development and Acquisition is actively recruiting an IT Specialist to independently plan, organize, and conduct complex requirements analysis for NAVY ERP systems.$69k-98k yearly est.6d ago
Technical Support Engineer
Full-time position working for a company that offers a legal technology platform for corporations, government agencies, and law firms to meet their complex eDiscovery, investigations, and compliance needs.
Specializations include: eDiscovery, Litigation Support, Investigations, Compliance, Software Development, Legal Technology
Customer service experience with the ability to guide users through their issues and how to of using a product/software.
Competitive Base Salary
3 weeks PTO(120 hours)
10 paid holidays
Opportunity to meet with various levels of the company including Director, Government Solutions, Vice President, and Executive Vice President.
$68k-102k yearly est.17d ago
Information Technology Desktop Support
Scripting Industry Standard Certifications such as JAMF, VMWare, Microsoft, AWS We are looking for an IT Desktop Technician to sit On Site in Vienna, VA for a 3-6 month contract opportunity!$39k-68k yearly est.4d ago
IT Service Desk at Tyson VA
Role: IT Service Desk
Location: Tyson VA
Salary: $40k/annum + Benefits
Required Skills/ experience:
Associates - Management Information Systems or related discipline preferred A+, Network +
• Strong analytical skills.
• Strong written and verbal communication skills.
• Work under pressure
• Ability to work on multiple activities concurrently.
• Strong systemic thinking and problem solving skills.
• Experience in business process definition and validation.
• Ability to take a “client” focus when engaging with internal departments / customers.
• Strong technical skills.
• Works well as part of a team.
$40k yearly19d ago
IT Support | Entry Level | Temporary
This individual will join a great team and provide support to end-users, setup new users, and triage IT support issues. Provide IT support for the end users both onsite and remotely The Ford Agency is actively recruiting for a junior IT Support Specialist working with an association that focuses on industry best practices and corporate responsibility. This is hybrid temporary role, in office 2 days/week in Arlington (metro accessible).$40k-69k yearly est.6d ago
Device Refresh Technician
Evolver, a Converged Security Solutions company, is an information technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Evolver is seeking a Device Refresh Technician in Manassas, VA that has a broad knowledge of IT Technician and Asset & Inventory functions with strong customer service skills and a service desk background.$55k-84k yearly est.9d ago
Law Firm Help Desk - remote
Help Desk Analyst - for prominent law firm.
**This is a fully remote position.
The hours for this position are: Friday - Sunday, 10:00 p.m. - 11:30 a.m. Eastern Time.
*Law firm help desk experience is required.
This position is responsible for providing technical assistance and support for computer systems, hardware, software, mobile devices, and remote access.
Occasional OT. Candidate should be familiar with remote support and remote connectivity help.
Provide technical assistance (Tier 1 and some Tier 2) and support for incoming inquiries related to computer systems, hardware, software, mobile devices, and remote access. Prioritize and respond to support requests via telephone or email in a professional, confident, and courteous manner. Thoroughly document support requests and resolutions using the helpdesk ticketing system. Follow up with customers, provide feedback, and see problems through to resolution. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Write tips, frequently asked questions, and knowledge articles for the Firm's intranet and help desk knowledgebase. Availability to provide onsite and remote coverage outside of normal business hours as needed.
Position Requirements: Must have at least two years working on a Help Desk or related experience in a law firm. Knowledgeable in using and supporting Windows 10, Active Directory, Microsoft Office 2016 or later, iManage Work 10, or other document management systems, remote access systems (Citrix and VPN), and mobile devices (iOS and Android). Customer service orientated. Excellent written, and interpersonal skills. Strong troubleshooting skills. Proven success working in a fast-paced environment. Goal oriented, organized, and follow through with customer requests. Ability to work independently and in a team environment. ITIL v3 certified or familiarity with ITIL's best practices.
Salary is commensurate with experience.$48k-82k yearly est.14d ago
Help Desk Analyst
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Onsite support in Dallas, TX when needed Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama, and Columbia, Maryland that services clients throughout the United States.$33k-40k yearly est.12d ago
Knowledge Engineer/IT Specialist
SRG is seeking a Knowledge Engineer/IT Specialist to support market research and prototyping while seeking new technologies and capabilities for its enterprise in the areas of:$69k-98k yearly est.11d ago
Entry Level IT Support
Title: Entry Level IT Support This candidate will be traveling between 4 locations on the shoreline; Clinton, Old Saybrook, New London, and Groton. Location : Clinton, CT Insight Global is seeking a Level 2 Helpdesk associate to join a healthcare client in CT.$18-20 hourly3d ago
IT Hardware Field Technician
Centric Business Systems - powered by UBEO offers a competitive compensation package. Perform other activities that support Centric Business Systems and our service organization$39k-57k yearly est.7d ago
Information Technology Associate
Maintain open lines of communication with the Internal Innovations team, the Enterprise Solutions team and broader MG (McChrystal Group) team In addition to handling escalations, you will have the opportunity to assist with advising clients who have contracted McChrystal Group's Implementation Services and influence the development of McChrystal Group's internal IT (Information Technology) and Security processes and standards. This is a full-time, in-person position located in Alexandria, VA.$68k-101k yearly est.2d ago
Information Technology Desktop Support
Contract: 1-2 months
Performs network, servers and workstations administration and management;
Implements work plans related to respective activities of the Information Technology; department which align with organizational priorities and the Association's operations strategy and systems and data;
Prepares and completes required departmental compliance forms as outlined below including ensuring required information is accurate for timely submission of all required forms;
Contributes to and implements recommendations on advancing operations within the department to gain efficiencies, and grow revenue, if applicable;
Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual assessments of respective budget activities;
Supports the Knowledge and Technology team in the implementation of the Association's programs, priorities, and projects in partnership with supervisor and staff colleagues;
Prepares in consultation with the Director, department level data which supports and aligns with the clients data strategy.
Bachelors in Computer Science, Information Systems or, 5+ years' related experience, required
Association/Non-Profit IT background, preferred
5+ years' experience in managing and troubleshooting of Windows servers, Windows workstations, and end-user support
Experience in Microsoft 365 applications and administration including Word, Outlook, Excel, PowerPoint, Forms, Exchange Online, OneDrive, Teams, SharePoint
Experience in Microsoft 365 Azure Active Directory administration and on-premises Microsoft Active Directory administration
Experience in Microsoft Teams Meeting and Zoom Meeting
Experience in VMware vCenter and VM servers
Experience in Backup systems, preferably Veeam VM backup and Backupify/Datto Office 365 backup
Experience in online email security system, preferably Mimecast
Working knowledge in VOIP system, preferably RingCentral UC/CC
Working knowledge in network security and PCI compliance
Working knowledge in Cisco Firepower, Umbrella, ISE, Meraki a plus
Working knowledge in AV conference system, Crestron conference system a plus
Working knowledge in Xerox copier/printer a plus
Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience
$36k-50k yearly est.13d ago
Technical Support Representative
Responsible for handling technical support trouble tickets$28k-34k yearly est.4d ago
Information Technology Technical Support
Location: Acton, MA + Travel to clients located around 495 Belt$35k-56k yearly est.6d ago
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Desktop/Network Support is $49,480 per year or $24 per hour.
The highest paying Desktop/Network Support jobs have a salary over $68,000 per year while the lowest paying Desktop/Network Support jobs pay $35,000 per year
Updated May 29, 2023
Average Desktop/Network Support Salary
5 Common Career Paths For a Desktop/Network Support
Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
A network administrator is responsible for managing an organization's computer systems, ensuring its smooth operations and highest efficiency. Network administrators' duties include inspecting network malfunctions, troubleshooting unresponsive programs, improving system processes, analyzing client's specifications, upgrading existing applications, coordinating with the technology department, and creating a report of network issues resolutions. A network administrator should display a strong command of programming languages. Extensive knowledge in the technology industry and analytical and problem-solving skills to manage network problems immediately is also necessary.
Systems engineers are responsible for creating and overseeing systems related to the overall operations of the organization. They are in charge of assessing the organization's needs in terms of systems and creating plans to address these needs. These systems are usually related to the production or manufacturing of company products. Systems engineers create end-to-end processes that ensure efficiency and effectiveness. They make sure that the processes they put in place adhere to safety and security policies and guidelines. They also do routine checks and continuously find ways to further improve production and other systems.
Illustrated Career Paths For a Desktop/Network Support