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We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

About Lightfield Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks. We're rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We're building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful. We are backed by Greylock, Lightspeed, and Coatue, and our team previously built Tome, a generative AI presentation product used by over 25 million people. Before Tome, many of us worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. About the role The heart of a CRM is its data model. The ability to collect, store, organize, and retrieve the right data for the right application is absolutely crucial to Lightfield's success. What makes it even more challenging is that Lightfield stores orders of magnitude more data than a traditional CRM and the data needs to be appropriately organized for both LLMs and humans. No one has built a product like this at scale. We're hiring a senior engineering leader to establish and scale the Infra & Data function. You'll collaborate closely with the founders to set architectural direction, evolve our core systems, and build the team responsible for the foundational layer of Lightfield. What you'll do Define and execute Lightfield's infrastructure & data strategy for our next phase of scale. Advance the data, search, retrieval, and agent-execution systems that power our AI-native CRM. Shape our event architecture and orchestrate reliable, high-throughput asynchronous processing and user-defined workflow execution. Strengthen observability and operational practices to ensure reliability, performance, and proactive issue detection. Recruit, grow, and lead a world-class Infra & Data engineering team. Mentor engineers across Lightfield, contribute to code reviews, and elevate our engineering culture and practices. Who you are 10+ years of experience building and scaling backend, data, and infrastructure systems. Deep experience designing high-performance data infrastructure for large-scale ingestion, processing, indexing, and retrieval. Strong expertise in relational database design, indexing strategies, and query optimization (PostgreSQL or similar). Experience with full-text search systems (e.g., Typesense) enabling fast, structured querying. Experience with vector search and semantic retrieval (e.g., Pinecone) to power AI-driven context and recommendations. Experience with job orchestration and durable workflow technologies (e.g., Temporal, Celery) and event-driven architectures (e.g., Kafka). Benefits & Perks Competitive salary Meaningful early equity Health insurance (medical, dental, vision) 3 weeks of PTO 11 paid company holidays + we enjoy a winter holiday break 3 months of paid family leave Wednesdays work from home Regular team dinners, events, offsites, and retreats 401k plan Other perks include: commuter and lunch stipend #J-18808-Ljbffr

A health technology company is looking for a Support Systems Manager in San Francisco. This role will manage the maintenance and improvement of customer support systems, ensuring effective and scalable solutions. The ideal candidate will have strong project management and leadership skills, alongside experience with platforms like Zendesk and Salesforce. The company offers a hybrid work model and a salary range of $128,000 to $192,000 annually, along with equity and comprehensive benefits. #J-18808-Ljbffr

Required Skills & Experience - 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background - A+ certification - Reliable internet - Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.) - Experience in call center (30+ call/day) - Ticketing Experience (ServiceNow preferred) - Experience logging calls from end users - Excellent Communication Skills Job Description Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform. This is an ongoing contract with possibility of conversion to FTE. Pay $22/hr M-F, 40 hours/week •Available Shifts: o 6:00am - 3:00pm CT o 8:00am - 5:00pm CT A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!

Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of Active Directory Working knowledge of Domain hierarchy Working knowledge of Microsoft Windows OS Microsoft Office Products including: Word, Excel, Outlook, PowerPoint Remote meeting software including: Microsoft Teams, Cisco WebEx, Zoom Strong written and oral communication Ability to learn and troubleshoot custom applications Non-Technical Requirements: Great "people skills" with demonstrated ability to communicate with a wide verity of end users including many that have little or no "technical" skills. The ability to listen to the end user and understand their needs and perspectives. Sense of urgency in supporting the end user - returning the ability for them to perform their job. Hardware: The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide. Secure/quiet location to work Personal high speed internet connection (no hot spots or public internet locations) Cell phone with good reception Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided. *Job Type & Location*This is a Contract position based out of Coppell, TX. *Pay and Benefits*The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Coppell,TX. *Application Deadline*This position is anticipated to close on Jan 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

IT Training Specialist Location: Los Angeles, CA 90032 (? Remote work is acceptable, with a preference for local candidates or those within Pacific or Central Time Zones. **NO EST**) Duration of Assignment: 6 - Months - Possible Extension An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems. Minimum Education: • Bachelor's Degree Degree in a related field required. Minimum Experience: • Minimum 3 years of proven IT training experience, preferably in a healthcare setting. • Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications • Proficiency in of Microsoft Office suite of applications including but not limited to Word, Excel, PowerPoint, Office, and Visio • Experience training business applications such as ServiceNow, Kronos, Lawson, etc. a plus • Ability to understand business and clinical application workflows • Experience writing eLearning scripts a plus • Hands-on experience developing a range of training materials including but not limited to participant guides, job aids, quick reference guides, short video tutorials • Experience utilizing SnagIt • Experience working in large and dynamic project environment preferred • Proven track record of excellence as a professional Accountabilities: • Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures. • Schedule classes based on availability of classrooms, equipment, and instructors. • Create “self paced” learning avenues using video, audio and other computer based learning tools. • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. • Develop specific classroom style training programs for new applications and hardware. • Monitor, evaluate and record training activities and program effectiveness. • Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts. • Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or endusers. • Design, plan, organize and direct orientation and training for employees on Information Technology applications. • Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.

Company Canon Info Technology Services Requisition ID 33908 Category Customer Service/Support Type Full-Time Workstyle Virtual About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Available Schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your Impact As a Canon Technical Printer Support Representative I, you'll: - Provide positive and professional technical support to Canon customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneouslyto expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions ** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at , Eastern time from within the US. For all other reasonable accommodation requests, please call . You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

A leading IT services company is seeking an experienced ERP Support and Compliance Manager to oversee the support function in San Diego, California. The ideal candidate will have over 10 years of experience in IT, strong communication skills, and a proven history managing ERP projects. This role includes responsibility for incident management, compliance to SOX processes, and coaching team members. The position is hybrid/onsite, offering a dynamic and supportive work environment. #J-18808-Ljbffr

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity. Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally. POSITION SUMMARY: The Property Technology Enablement Specialist will play a critical role in the successful implementation, adoption and ongoing support of EliseAi across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands-on support through ticket resolution, training, data reporting and proactive engagement with site teams before during and after implementation. ESSENTIAL FUNCTIONS: Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities. Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites. Serves as the first point of contact for EliseAI-related support tickets within the region. Troubleshoots and resolve issues in collaboration with internal and external teams. Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement. Generates regular reports on adoption, engagement, ticket volume, and resolution times. Analyzes data to identify sites that may require additional support, training, or intervention. Shares insights with regional and centralized teams to inform strategic decisions and resource allocation. Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization. Collaborates with cross-functional teams to share feedback and contribute to platform enhancements. QUALIFICATIONS: (Knowledge, Skills, Abilities, Education, Training and Experience.) 2+ years of experience in property management, technology enablement, or customer support. Experience with AI tools or property management software platforms is preferred. Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus Strong communication and interpersonal skills with the ability to train and support diverse teams. Detail-oriented with excellent organizational and problem-solving abilities. About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located. We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund. Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law. #LI-JM1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Languages: Fluent in Russian and English Select your preferred shift (EST): 9am - 6pm, 10am - 7pm, or 6pm-3am. We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search. The Team We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You'll be joining a team where quality, mentorship, and mutual respect come first. About the Role As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap. What You'll Do Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress. Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team. Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions. Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements. Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams. Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company. Requirements Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams. Relevant Experience: 2 years of experiencein technical support, product support, or a client-facing implementation role. Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands‑on experience with web development. You are comfortable diving into technical problems. A Problem‑Solver's Mindset: You have strong analytical skills and an innate curiosity. You don't just answer questions; you investigate the underlying issues. Proactive and Detail‑Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail. A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments. Curiosity and a hypothesis‑driven mindset Ability to communicate complex analytical concepts to non‑technical audiences Detail‑oriented with a strong sense of ownership Comfort working in fast‑paced, data‑rich environments Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture - we share how we're growing, where revenue comes from, and what's next Long‑term focus: we offer equity options and value sustained, meaningful contribution 30 days off 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses Relevant professional education Gym or swimming pool Co‑working Please note: All official correspondence from Fundraise Up will exclusively originate from ******************** domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. #J-18808-Ljbffr

We're seeking Michigan-based veterans to join our IT team. If you were honorably discharged between 2012 2025, this entry-level IT role is designed to give you hands-on training and support as you transition into a civilian IT career. Responsibilities Include Set up and maintain computer systems and networks Troubleshoot and resolve basic technical issues Learn installation and configuration of hardware/software Follow cybersecurity and data protection procedures Work as part of a remote IT team Ideal Candidate Veteran discharged 2012 2025 No prior IT experience necessary Strong teamwork and communication skills Eager to learn and develop technical skills Compensation & Benefits Pay: $26 $33/hr Flexible remote work options Paid IT training and certifications Veteran-friendly environment and career advancement Apply today and start your next mission a successful career in IT!

***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for: The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services. This includes answering questions, troubleshooting technical problems, and resolving complaints, all while ensuring a positive customer experience. Responsible for assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues. Ensure timely, accurate answers to inquiries and escalate Tier 2/3 issues to the Product team. Location: Remote / Work from home Compensation: $40-60k/yr Hours - Must to be available to work hours between times below and for weekend rotation. 7:00 am (central) to 9:00 pm (central) Weekdays 9:00 am (central) to 6:00 pm (central) Saturday Noon (central) to 6:00 pm (central) Sunday Key Responsibilities: Address Production / Operations team members email and calls for loan level related problems, providing resolution. Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem. Research, resolve these inquiries related to loan level issues. What you'll need to be successful: Strong written and verbal communication skills Teamwork and customer service necessary Initiative-taking and energetic Strong computer and technology-related skills Professional demeanor Knowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRID Must be extremely organized. DU/ LPA Knowledge Computer savvy and strong ability to pick up quickly on new systems. Possess strong knowledge of MS Office Strong mortgage / origination knowledge Ability to follow up with multiple tasks / cases daily. Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool Experience in Empower is a plus. Able to work independently and proactively, prioritize workload and manage multiple tasks. What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most. This is a fully remote position exclusively open to candidates residing in Norway. As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems. What you'll do: Providing technical support to primarily Norwegian and European customers. Managing and resolving incidents and support tickets according to defined SLAs. Participating in a 24/7 on‑call rotation (one week on duty at a time). Collaborating with Engineering and Product teams to improve platform resilience. Proactively monitoring system performance and identifying issues before they accelerate. Assisting with software upgrades, installations, and platform configurations. Delivering training sessions to clients as needed. What you'll bring: Fluency in Norwegian and English (both written and verbal). Strong communication, presentation, and customer‑handling skills. Excellent organizational and time‑management abilities. Calm and methodical approach to resolving business‑critical technical issues. Experience working in Linux-based environments. Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols. Understanding of telecom networks (2G-5G) is a strong plus. Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred. #LI-HG1 We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including: Private Healthcare Pension Group Life/Income Protection Life & Total Permanent Disability Insurance to protect you and your loved ones. We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit ******************* Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients. As a Technical Expert Coordinator, you are responsible for taking incoming technical calls from Verizon Wireless business customers, providing a world-class experience with a focus on technical troubleshooting, complex solutions support, and resolution. You are responsible for achieving business results through delivering best-in-class technical support and customer experiences to high-value business & government customers. Demonstrate advanced troubleshooting skills necessary to resolve the full scope of customer issues, including both advanced technical and customer service inquiries. You will be responsible for supporting our current and evolving advanced products & solutions (5G, Mobile Edge Computing, Private Networks, Telematics, Internet of Things, Enterprise Messaging, etc.) and providing individual account support to achieve issue resolution. You'll be at the heart of our business and Advanced Technical Solutions, all while working both at home and in the office. The primary responsibilities associated with this position include: Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues. Providing detailed information on how to set up/configure complex data and voice products. Providing a high level of resolution support to multiple business customer types as measured by Customer Experience Audits, adapting to their varying needs and requirements. Providing efficient customer support with the ability to be proficient in customer-facing systems. Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions. Driving trouble ticket accuracy through deductive reasoning and tool utilization. Providing advanced technical support information to sales and support groups across all channels as appropriate. Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers. Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions. What we're looking for... You are the type of person who sees a problem and gets it fixed no matter what. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. When our business and government customers come to us with technical complex challenges, they can count on you. You'll need to have: Bachelor's degree or one or more years of work experience. One or more years of customer service and/or sales experience. Willingness to work a flexible schedule, including evenings and weekends. Even better if you have one or more of the following: One or more years of technical support experience. Experience with facilitation and communication across all levels of the organization. Experience resolving customer issues, billing, and/or handling product Q&A. Network Certifications: A+ Certification, Network+ Certification, etc. Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks). Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration. Experience in Leadership. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.Scheduled Weekly Hours40Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is an incentive based position with the potential to earn more.

We're looking for an Integration Support Specialist (ISS) to join Procore's ERP Support Team. In this role, you'll assist customers with troubleshooting sync-related errors that populate with Procore in relation to their ERP integration. The primary goal of this role is to diagnose, resolve, and investigate complex technical issues related to Procore's financial ERP integrations. As an Integration Support Specialist, you'll partner with customers, internal support teams, and development team members to provide tier 2 support across chat, email, and phone channels. Use your analytical skills, technical troubleshooting background, and problem-solving abilities to identify issues and ensure efficient problem resolution. This position reports into Manager, ERP Support and can be based remotely within the US. We're looking for someone to join us immediately. What You'll Do Investigate and resolve complex tier 2 technical issues for Procore's ERP Integrations, focusing on errors related to accounting software like Sage or QuickBooks. Troubleshoot integration technical issues that occur within the customer's Windows environment or Procore's internal microservices, often working in a queue-based system. Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience. Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily. Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors. Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues. Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution. Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process. What We're Looking For 2+ years of technical support experience in a contact center environment, with a Bachelor's degree or equivalent work experience. Proven background in providing technical support for complex software integrations, with specific experience with accounting software like Sage or QuickBooks being a huge plus. Experience in a queue-based technical support role, providing assistance via live phone, chat, and email channels. Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk is a significant advantage, demonstrating proficiency in managing ticket escalations. Strong analytical and technical troubleshooting skills; enjoys working with details and numbers to diagnose root causes rather than following a basic script. Ability to embody Procore's core values of Ownership, Openness, and Optimism, thriving in a collaborative and problem-solving environment. Strong customer support and client relation skills, prioritizing a customer-focused approach. Ability to prioritize multiple tasks effectively and execute on resolutions under pressure. Additional Information Base Pay Range: 24.80 - 34.10 USD Hourly This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Are you looking for a high energy, strategic, and fast-paced position as a Support Associate? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference. WHAT CAN RELIAS OFFER YOU? Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium! Flexible work environment with onsite and work from home options - you choose when you want to come into the office! Active Employee Resource Groups open to all employees! Comprehensive onboarding program - a great introduction to our company, customers and culture! Growth and career advancement opportunities! Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science Professional development gained from conference attendance and participation in organizations like NC Tech Onsite 321 Coffee Shop providing free coffee and pastries to employees As a Support Associate, you are the first point of contact for our clients, helping them navigate challenges, resolve issues, and maximize the value of our platform. Whether working with our Business or E-commerce customers, your role is to provide exceptional customer service through various channels, including phone, chat, email, web, and social media. At the heart of our mission, you'll play a crucial role in supporting clients who serve the most vulnerable members of society, ensuring they can deliver impactful care. You will manage client queries with a sharp focus on resolving issues within SLA guidelines, logging all interactions in Salesforce, and ensuring satisfaction by de-escalating any potential conflicts. Beyond problem-solving, you'll follow up diligently to provide a seamless support experience. Your success in this role will rely on a helpful attitude, strong communication skills, and the ability to thrive in a fast-paced, evolving environment. Flexibility, multitasking, and effective time management are essential as you handle multiple priorities and drive continuous improvement in the support experience. We're looking for someone who is not just capable but also passionate about making a difference-both for our clients and the people they care for. The expected start date for this position is February 9, 2026. WHAT YOU'LL BE DOING: * Provide quick response times and quality support to our clients via available channels, with work focusing on tickets of a transactional nature * Work collaboratively in a team environment to help answer questions, share knowledge, and shadow/reverse shadow with new employees during their onboarding YOU'VE GOT WHAT IT TAKES IF YOU HAVE: * Client Relationship Management Experience: Effectively manage client relationships by understanding their needs, improving satisfaction, and driving long-term success through exceptional support. * Client Discovery: Quickly assess client challenges and identify solutions that fit their needs, setting the foundation for strong, ongoing partnerships. * CRM Tool Management: Proficiently use CRM tools to track client interactions, manage cases, and maintain accurate records, ensuring a seamless support experience. * Ability to Master Relias Platform Knowledge: Master the Relias Platform's features and functionalities, troubleshoot issues, and optimize platform use to enhance client efficiency. * Ability to Gain Relias Product Knowledge: Understand Relias products thoroughly, troubleshoot effectively, and maximize product use to meet client needs and drive value. * Bachelor's Degree IT WOULD BE IDEAL IF YOU HAVE: * Previous customer service experience * Experience with a Customer Relationship Management tool * Able to read, write and speak Spanish proficiently Relias is an Equal Opportunity Employer and a Drug-Free workplace IN OFFICE REQUIREMENT: Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter. This position is being hired for our 11am - 8pm shift, Monday - Friday. Company: Relias LLC | Job ID: 285483

Who are we? Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more - all in one place! We're on a mission to revolutionize our industry by "automating everything but holding the wrench", providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire. Who are you? We're looking for a highly skilled Technical Support Team Lead to guide and elevate our highest level of support. In this role, you will lead a team of Technical Support Representatives, ensuring high performance, strong technical execution, and consistent customer outcomes. You will oversee and drive execution across four critical support domains: * Development Escalations * Billing / Fintech Support * Phone Porting * Import / API Support You'll be accountable for the overall performance and outcomes of these areas ensuring escalations are handled with urgency and clarity, complex issues are resolved efficiently, and cross-functional collaboration runs smoothly. You'll also lead by example as a senior technical contributor, mentoring engineers and partnering closely with Product, Engineering, and Operations teams to continuously improve support quality and customer experience. If you're a strong technical problem solver who can also lead people, processes, and outcomes, this is the role for you. Responsibilities Team Leadership & Management * Lead and support a team of Technical Support Representatives, including coaching, feedback, and performance management. * Own team workflows and execution standards, ensuring consistent case handling, documentation quality, and customer experience. * Conduct regular 1:1s, team huddles, and performance check-ins to support engagement, clarity, and development. * Support hiring, onboarding, and training initiatives to build a strong and scalable Tier 3 team. * Serve as the final internal escalation point for Tier 3 issues, ensuring speed, accuracy, and clear communication. Oversight & Domain Ownership * Own the day-to-day oversight of Tier 3 Support operations across development escalations, Billing/Fintech support, Phone Porting, and Import/API support. * Ensure consistent, high-quality handling of escalations and complex technical/customer issues across your domains. * Set expectations and drive performance across the team-prioritization, workload distribution, SLAs, and escalation standards. * Identify trends and recurring pain points, then implement improvements to reduce ticket volume and improve resolution time. Technical & Cross-Functional Execution * Act as a subject matter expert for advanced technical issues across the Workiz platform, including frontend/backend troubleshooting and API-related incidents. * Lead coordination with Engineering and Product on bugs, system incidents, and customer-impacting issues ensuring correct prioritization, documentation, and follow-through. * Partner with internal stakeholders (Finance/Payments, Porting providers, Implementation/Onboarding, etc.) to improve workflows and reduce recurring issues. * Create and maintain Tier 3 playbooks, escalation paths, and knowledge base documentation to enable scale and consistency. This is a hybrid role requiring in-office collaboration on Tuesdays, Wednesdays, and Thursdays, with the flexibility for remote work on Mondays and Fridays. Requirements Minimum Qualifications: * Strong understanding of SaaS applications and troubleshooting methodologies. * 3+ years of experience providing advanced technical application support in a software environment, with a proven track record of resolving complex customer issues. * 1+ years of people leadership experience, including mentoring, coaching, and accountability (formal management experience is a plus). * Exceptional problem-solving and critical thinking abilities, with the ability to diagnose and implement effective solutions for intricate technical challenges. * Excellent verbal and written communication skills, with the ability to convey technical information clearly, professionally, and empathetically to diverse audiences. * Demonstrated ability to collaborate cross-functionally and manage priorities in a fast-paced, dynamic setting. * Strong analytical and process-oriented mindset, with the ability to improve workflows and drive operational consistency. * Proven reliability and ownership-meeting performance standards and following through with accuracy and timeliness. * Familiarity and practical experience (2-3+ years) utilizing collaboration and issue-tracking tools such as Jira, Slack, Google Suite, and knowledge management platforms (e.g., Confluence). * Hands-on experience (1-2+ years) with API integration and configuration, including proficiency in JSON, HTML, XML, and database knowledge (e.g., MySQL). Bonus Points: * Relevant technical support certifications or equivalent industry training. * Experience supporting mobile applications and troubleshooting related issues. * Experience supporting payments/fintech workflows, phone porting operations, or onboarding/import processes at scale. * Experience driving operational improvements across a support organization (workflows, QA processes, internal tooling, knowledge base). Our Tech Stack Why Join Workiz? As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication - all in one place. We're looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team: Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental. Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change. Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are at the heart of everything we do. We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities. Why You'll Love Being a Workizer: * Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting! * Collaborative Excellence: We foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results. * Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight. * Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other. * Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We take our work seriously, but we know how to let loose and celebrate our wins! Perks * Fuel Up & Unwind: We keep our kitchen stocked with top-notch coffee and a variety of snacks to energize your day. * Four-Legged Friends Welcome: Bring your furry co-pilot to work and join our pack of friendly pups. * Bonding Beyond Desks: We believe in building strong teams, both inside and outside the office with our team socials, catered lunches and office happy hours. * Unleash Your Inner Gamer: Take a break and recharge with our stocked fridge, pool table, dartboard, mini putting green, and gaming systems. Compensation and Benefits Market-level compensation based on experience $90,000-$115,000 On-Target Earnings. Workiz provides a comprehensive benefits package, featuring employee stock options, up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage, and a 4% match on 401k contributions. Sick Leave: 5 days per year Vacation Leave: 14 days per year (that grows with tenure!) plus 2 Floating Holidays to use each year Inclusivity Statement At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all. Inclusivity Statement At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.

Who are we? Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more - all in one place! We're on a mission to revolutionize our industry by “automating everything but holding the wrench”, providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire. Who are you? We're looking for a highly skilled Technical Support Team Lead to guide and elevate our highest level of support. In this role, you will lead a team of Technical Support Representatives, ensuring high performance, strong technical execution, and consistent customer outcomes. You will oversee and drive execution across four critical support domains: Development Escalations Billing / Fintech Support Phone Porting Import / API Support You'll be accountable for the overall performance and outcomes of these areas ensuring escalations are handled with urgency and clarity, complex issues are resolved efficiently, and cross-functional collaboration runs smoothly. You'll also lead by example as a senior technical contributor, mentoring engineers and partnering closely with Product, Engineering, and Operations teams to continuously improve support quality and customer experience. If you're a strong technical problem solver who can also lead people, processes, and outcomes, this is the role for you. Responsibilities Team Leadership & Management Lead and support a team of Technical Support Representatives, including coaching, feedback, and performance management. Own team workflows and execution standards, ensuring consistent case handling, documentation quality, and customer experience. Conduct regular 1:1s, team huddles, and performance check-ins to support engagement, clarity, and development. Support hiring, onboarding, and training initiatives to build a strong and scalable Tier 3 team. Serve as the final internal escalation point for Tier 3 issues, ensuring speed, accuracy, and clear communication. Oversight & Domain Ownership Own the day-to-day oversight of Tier 3 Support operations across development escalations, Billing/Fintech support, Phone Porting, and Import/API support. Ensure consistent, high-quality handling of escalations and complex technical/customer issues across your domains. Set expectations and drive performance across the team-prioritization, workload distribution, SLAs, and escalation standards. Identify trends and recurring pain points, then implement improvements to reduce ticket volume and improve resolution time. Technical & Cross-Functional Execution Act as a subject matter expert for advanced technical issues across the Workiz platform, including frontend/backend troubleshooting and API-related incidents. Lead coordination with Engineering and Product on bugs, system incidents, and customer-impacting issues ensuring correct prioritization, documentation, and follow-through. Partner with internal stakeholders (Finance/Payments, Porting providers, Implementation/Onboarding, etc.) to improve workflows and reduce recurring issues. Create and maintain Tier 3 playbooks, escalation paths, and knowledge base documentation to enable scale and consistency. **This is a hybrid role requiring in-office collaboration on Tuesdays, Wednesdays, and Thursdays, with the flexibility for remote work on Mondays and Fridays. Minimum Qualifications: Strong understanding of SaaS applications and troubleshooting methodologies. 3+ years of experience providing advanced technical application support in a software environment, with a proven track record of resolving complex customer issues. 1+ years of people leadership experience, including mentoring, coaching, and accountability (formal management experience is a plus). Exceptional problem-solving and critical thinking abilities, with the ability to diagnose and implement effective solutions for intricate technical challenges. Excellent verbal and written communication skills, with the ability to convey technical information clearly, professionally, and empathetically to diverse audiences. Demonstrated ability to collaborate cross-functionally and manage priorities in a fast-paced, dynamic setting. Strong analytical and process-oriented mindset, with the ability to improve workflows and drive operational consistency. Proven reliability and ownership-meeting performance standards and following through with accuracy and timeliness. Familiarity and practical experience (2-3+ years) utilizing collaboration and issue-tracking tools such as Jira, Slack, Google Suite, and knowledge management platforms (e.g., Confluence). Hands-on experience (1-2+ years) with API integration and configuration, including proficiency in JSON, HTML, XML, and database knowledge (e.g., MySQL). Bonus Points: Relevant technical support certifications or equivalent industry training. Experience supporting mobile applications and troubleshooting related issues. Experience supporting payments/fintech workflows, phone porting operations, or onboarding/import processes at scale. Experience driving operational improvements across a support organization (workflows, QA processes, internal tooling, knowledge base). As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication - all in one place. We're looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team: Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental. Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change. Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are at the heart of everything we do. We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities. Why You'll Love Being a Workizer: Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting! Collaborative Excellence: We foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results. Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight. Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other. Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. We take our work seriously, but we know how to let loose and celebrate our wins! Compensation and Benefits Market-level compensation based on experience $90,000-$115,000 On-Target Earnings. Workiz provides a comprehensive benefits package, featuring employee stock options, up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage, and a 4% match on 401k contributions. Sick Leave: 5 days per year Vacation Leave: 14 days per year (that grows with tenure!) plus 2 Floating Holidays to use each year Inclusivity Statement At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.