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Desktop/network support resume examples from 2025

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Updated March 26, 2025
6 min read
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How to write a desktop/network support resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in desktop/network support-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the desktop/network support position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some desktop/network support interviews.

Here are example skills to include in your “Area of Expertise” on a desktop/network support resume:

  • Customer Service
  • Technical Support
  • Software Applications
  • Customer Satisfaction
  • SQL
  • Mac
  • Client Facing
  • Technical Issues
  • Desk Support
  • Windows Server
  • Phone Calls
  • Remedy
  • VPN
  • Citrix
  • Switches
  • Remote Desktop
  • Linux
  • VMware
  • Technical Troubleshooting
  • Android
  • Phone Support
  • Customer Support
  • DNS
  • DHCP
  • Network Connectivity
  • Java
  • Remote Support
  • Tcp Ip
  • Work Ethic
  • SharePoint

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the desktop/network support position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write desktop/network support experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great desktop/network support resumes:

Work history example #1

Desktop/Network Support

CompuCom

  • Provided tier two dedicated desktop support to Energy Technology Company and shared desktop support to other business units within Chevron.
  • Supported remote office locations on all aspects of hardware and software configurations and network connectivity.
  • Configured Juniper, Tasman, Lucid, and Vanguard network devices for evaluation purposes in a lab environment.
  • Provided phone support for BlackBerry and VPN, including use of RSA SecurID tokens and Blackberry Enterprise Server (BES).
  • Utilized Microsoft Remote Desktop Support for remote home based end-user troubleshooting.

Work history example #2

Freelance Computer Technician

Leon Medical Centers

  • Worked primarily in a Wang VS COBOL programming role with a business analyst for Gas Research Institute.
  • Installed, upgraded and maintained IBM and IBM compatible computers and printers.
  • Assisted in practical training and testing of students with computer hardware and software repairs.
  • Administered and troubleshooting DNS and DNS clients, implement local security policies, and create local user and group accounts.
  • Integrated technology into media services of Wayne State University by digitizing more than 5000 slides (with Photoshop software).

Work history example #3

Desktop Support Lead Technician

CompuCom

  • Worked closely with business managers to meet their expectations and provided superior support.
  • Demonstrated expertise in setting up user laptops and profile in workstations while administering right fax user accounts.
  • Backed up user profiles, documents, favorites, and settings from Windows XP workstations and restored to Windows 7 workstations.
  • Managed visualization software on setup multiple computer workstations via N-Computing.
  • Provided on-site Break-fix hardware and software troubleshooting of desktops, laptops, printers and network servers for Wachovia/Wells Fargo Contract.

Work history example #4

Supervisor, Technical Support

Verizon

  • Managed Blackberry Enterprise Service (BES) updates/patches and resolved day to day issues as BES Administrator.
  • Provided technical subject matter expertise, SDLC process Improvement and program/project management of several initiatives supporting VZW's Customer Service Organization.
  • Managed vendor's technical and financial performance on a fully ITIL compliant outsourced Help Desk services contract.
  • Scheduled customer follow-up calls for unresolved issues and setup assistance with device and network issues.
  • Interfaced with the other Verizon centers, management teams and CPE manufacturers.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from desktop/network support resumes:

Bachelor's Degree in psychology

Pennsylvania State University, Main, PA

2007 - 2010

Some College Courses in electrical engineering

Arizona State University, Phoenix, AZ

2011 - 2011

Highlight your desktop/network support certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your desktop/network support resume:

  1. Network 5 Certification
  2. CompTIA Network+
  3. Cisco Certified Network Associate Security (CCNA)
  4. Certified Network Computer Technician (CNCT)

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