Top Desktop/Network Support Skills

Below we've compiled a list of the most important skills for a Desktop/Network Support. We ranked the top skills based on the percentage of Desktop/Network Support resumes they appeared on. For example, 9.2% of Desktop/Network Support resumes contained Computer Hardware as a skill. Let's find out what skills a Desktop/Network Support actually needs in order to be successful in the workplace.

The six most common skills found on Desktop/Network Support resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Desktop/Network Support jobs:
  • Implement maintenance of system level computer hardware and software technologies and assets for deployment of medium and large projects.
  • Provide first call resolution for computer hardware and software problems through troubleshooting techniques.
  • Order, deploy, maintain and retire computer hardware and software inventory.
  • Worked with vendors for the replacement of computer hardware.
  • Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and printers.
  • Performed major upgrades of computer hardware and software systems, installed wireless network and redesigned backup and disaster recovery systems.

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2. Desk Support

high Demand
Here's how Desk Support is used in Desktop/Network Support jobs:
  • Provide support with documentation for maintaining network certification and accreditation for functions related to Tier 1 Help Desk support activities.
  • Designed and implemented customer Help Desk support procedures.
  • Provide help desk support for software, hardware, and operating system issues.
  • Provided computer help desk support and technical training on hardware/software to end user.
  • Provided level 1 help desk support to clients on London and Asia.
  • Provided service desk support to the Entry Control Point program.
  • Provided training and Help Desk support to end users.
  • Provide general help desk support for clients.
  • Participate in large-scale hardware and software implementations, departmental relocations and provide help desk support.
  • Provided on-site helpdesk support for client emergencies and various technical issues.
  • Help desk support with some onsite support.

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3. Network Printers

high Demand
Here's how Network Printers is used in Desktop/Network Support jobs:
  • Lead technician in replacement, installation, configuration and firmware update of network printers at Toys R Us stores.
  • Provided support and problem resolution for all issues around network printers and Cisco VOIP phones.
  • Provided computers/peripherals, network printers, guest accounts, and After Hours user support.
  • Installed and maintained over 500 network printers including the print server.
  • Assisted users with resolving printing problems on local and network printers.
  • Support and repair for 40+ network printers and local printer.
  • Configure network printers and Map network drives for users.
  • Provided support for 430 computers and 70 network printers.
  • Supported Dell laptops/desktops, Dell and HP local/network printers, and iPhones, iPads, and Blackberries.

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4. Technical Support

high Demand
Here's how Technical Support is used in Desktop/Network Support jobs:
  • Maintained responsibility for providing website and technical support to clients.
  • Provided guidance and technical support to college user community.
  • Provided first-level technical support for over 500+ students
  • Scheduled further assistance with technical support.
  • Imparted site-specific LIMS technical support.
  • Provided second and third level technical support for systems, rectifying issues ranging from general support, optimization and return to service
  • Provide technical support and remote assistance for the client's proprietary insurance illustration software and exchange e-mail network to agents statewide.
  • Provided software, hardware, servers and networking technical support using ITIL process to over 12,000 worldwide TIAA end-users.
  • Managed an average of 18 new sites while maintaining the existing customer base through any technical support issues.
  • Assure continuous provision of primary technical support to over 200 users of Clarion and Investment Management business units.
  • Provide second level telephone technical support to internal customers and peers on IT supported products and services.
  • Provide technical support to approximately 300 attorneys, and 600 administrative staff with computer related matters.
  • Provided first level technical support and training to over 4,000 Personal Computer and Mainframe users.
  • Assist SAIC's ISMC Site Support with daily technical support for several organizations on location.
  • Determine the appropriate technical support analyst to route incoming calls for more critical complex issues.
  • Provide technical support to customers by utilizing Remedy which is queried on a consistent basis.
  • Provided technical support for hardware, software and network implementations for multiple business clients.
  • Provide technical support and management oversight for a multitude of projects with varying disciplines.
  • Provided technical support for clients who ran credit reports online using company software.
  • Provided remote technical support for over 200 corporate Lucky Brand stores nationwide.

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5. Customer Service

high Demand
Here's how Customer Service is used in Desktop/Network Support jobs:
  • Provided a managed service approach to customer service, increasing our effectiveness and efficiency in our Service Delivery Functions.
  • Developed excellent customer service and troubleshooting abilities as well as project management skills.
  • Recognized for outstanding quality of customer service with numerous commendations from clients.
  • Provided customer service for the operations and configuration of information systems.
  • Experience and understanding of delivering quality customer service.
  • Handle multiple tasks while ensuring accuracy and focus on properly resolving user issues while maintaining a high level of customer service.
  • Supported one of the largest global support service desks in the world, and provided outstanding customer service.
  • Work with Customer Service and Account Managers to provide information and generate new product orders.
  • Resolved mild to moderate customer service and past due account issues over the phone.
  • Recommend and order inventory items as required for the performance of customer service.
  • Utilize the Remedy application for trouble calls and customer service system issues resolution.
  • Assisted with general customer service when a large call volume was reached.
  • Provided technical support, dispatching, troubleshooting, and customer service.
  • Provide highly professional customer service for colleagues and high profile clientele.
  • Attended township meetings, and ENS controls and customer service.
  • Assisted customer service and shipping department to resolve EDI issues.
  • Provide excellent customer service to all client callers.
  • Received Customer Service Representative of the Year.
  • Experienced in Customer Service support.
  • Performed Collections activities Provided Outstanding Customer Service in high-stress environment while dealing with volatile customers.

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6. Desktop

high Demand
Here's how Desktop is used in Desktop/Network Support jobs:
  • Inventoried networked and non networked printers and copiers and recommended replacements for outdated desktop printers.
  • Maintained FedEx network infrastructure and provided desktop support for multiple-site locations in Houston metropolitan areas.
  • Assisted staff with the installation, configuration and ongoing usability of desktop computers and peripherals.
  • Assisted desktop engineering and implementation of user accounts in a hospital migration.
  • Re-imaged laptops and desktop for re-deployment and maintained hardware infrastructure.
  • Supported over 500 end-users with desktop applications and incident management.
  • Perform remote desktop management to assist troubleshooting customer computers.
  • Provided basic desktop support for Microsoft Office developers.
  • Performed hardware and software installations in desktop environment.
  • Supported customers using GoToAssist and Remote Desktop Applications.
  • Provided all desktop/network/web support and training.
  • Level II and III desktop support for over 200 clients, spanning 5,000+ users, with a 90% ticket resolution.
  • Ensured all desktops and laptops operated properly, confirming proper Network connections and installation / upgrades for appropriate hardware and software.
  • Installed and configured various peripherals including desktops, laptops, tablets, printers, scanners, external hard drives, etc.
  • Provided daily support and problem analysis of 90 plus Dell network servers and 2500 plus Dell desktops/laptops in 95 locations nationwide.
  • Provided Desktop Stations for contract clients and dismantled all internal devices and upgraded systems by installing the latest equipment available.
  • Provide technical assistance to both internal and external users for desktops and printers as well as server and cloud management.
  • Configure and implement new employee workstations and upgrades using ghost imaging technology for Windows 7 laptop/desktops and Windows 8 tablets.
  • Provide various 2nd and 3rd tier network/desktop support to Alabama Power Company's corporate office in downtown Birmingham, Alabama.
  • Support included but not limited to, desktop, laptop, printers and all other related hardware and application maintenance.

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7. Laptops

high Demand
Here's how Laptops is used in Desktop/Network Support jobs:
  • Project Manager for the migration of all secretarial PC's and Laptops from Windows XP to Windows 7 totaling 100 users.
  • Supported roll-out of over 1200 Windows 7 Laptops by assisting clients with migration of files, device drivers and settings.
  • Ensured that proper maintenance of workstations, laptops, printers and peripherals was done to current company IT policies.
  • Implemented upgrade to Microsoft Office 365 to replace Lotus Notes on all users PC/Laptops, remotely when possible.
  • Worked with a Dell field team to ensure newly-leased laptops were working up to specifications standards.
  • Provided total hardware support for Compaq and HP computers, laptops, servers and HP printers.
  • Install, move, add, change and troubleshoot Windows based workstations, laptops and peripherals
  • Configure and install new or rebuilt Windows 7 and 8 workstations and laptops.
  • Assist users with utilization of provided laptops and accessing testing software and websites.
  • Scheduled, issued, and set up loaner laptops and projectors.
  • Re-imaged non-standard PC/Laptops in Clean Room production areas as needed.
  • Replaced, customized, and repaired PC's and Laptops.
  • Certified on most HP Printers and HP and Compaq Laptops.
  • Install and configure SMS on workstations and laptops.
  • Image new workstations and field laptops for deployment.
  • Perform computer and network support services, troubleshoot, support, and maintainworkstations and laptops utilizing various Windows OS and applications.
  • Deployed new workstations, laptops, printers and other required peripherals, installing applications, and drivers.
  • install software packages on PC's and Laptops; configured network settings to ensure connectivity.
  • Support end users with remote issues including and laptops and Blackberry mobile devices .
  • Imaged and prepared Dell latitude D610 laptops Installed Cisco and Aventail VPN and configured settings.

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8. Phone Calls

high Demand
Here's how Phone Calls is used in Desktop/Network Support jobs:
  • Answer and process all incoming escalated technical phone calls regarding the wide array of products which my team supports.
  • Answered phone calls giving customers correct information based on their needs.
  • Worked with inbound phone calls to establish appointment for services.
  • Handled large volumes of inbound phone calls Constantly navigated throughout the warehouse to performinventory functions and stock checks.
  • Answered telephone calls to assist computer users encountering problems and user inquiries regarding computer software or hardware operation to resolve issues.
  • Handled customer phone calls; analyzed problems; diagnosed probable cause; systematically eliminated alternatives; and provided troubleshooting solutions.

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9. Active Directory

high Demand
Here's how Active Directory is used in Desktop/Network Support jobs:
  • Populated Active Directory server security groups; safeguarded files from unauthorized access.
  • Provided user support for manipulation of account data within Active Directory Environments.
  • Perform various administrative functions within Active Directory.
  • Performed account/s creation and maintenance activities for employees and contractors within Active Directory and all other Service Desk supported applications.
  • Managed users account information The active directory and the group policy object through windows2000 server and workstation in the LAN.
  • Assisted the end user in troubleshooting various issues to include Active Directory, Exchange and Windows software and applications.
  • Managed Active Directory environment, create, add, remove, Domain users and groups per customer requests.
  • Create add and remove accounts in active directory, manage files and permissions, monitor network bandwidth utilization.
  • Used Windows server 2003/2008 R2 active directory for creation of security groups, user and service accounts.
  • Worked with other Depot staff to provide asset management of Ross computers using Active Directory.
  • Utilize Active Directory to manage user access, groups, and permissions for various users.
  • Use programs such as Active Directory to add or remove new users on a domain.
  • Used Active Directory 2003 and 2008 to support clients which may have lost their passwords.
  • Assisted Window's users as well with issues and additionally working in Active Directory.
  • Work with some Active Directory and Exchange and work with some Cisco Router.
  • Maintained an Active Directory for modifying user profile, setup user permission.
  • Administer, maintain and support Windows 2003 Active Directory and Exchange 2003.
  • Utilized Active Directory database to reset password, and disable network accounts.
  • Perform Active Directory functions Assign, modify and reset user passwords.
  • Utilize Active Directory to support and maintain users and computers.

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10. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Desktop/Network Support jobs:
  • Provided trouble shooting support to help quickly resolve technical issues impacting thousands.
  • Train junior technicians on documentation and complex trouble shooting procedures.
  • Trouble shooting networks, tone out and patch Digital/Analog lines.
  • Maintained above average success ratio of trouble shooting sessions.
  • Trouble shooting down links and non working systems.
  • Resolve break-fix issues: trouble shooting hardware/software/network issues.

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11. Windows XP

high Demand
Here's how Windows XP is used in Desktop/Network Support jobs:
  • Install, troubleshoot and maintain Windows based workstations (primarily Windows XP and Windows 7).
  • Join workstations onto the domain with Windows XP standard image software and customize workstations.
  • Advanced technical knowledge of Windows XP and Windows 7 in a Windows Enterprise environment.
  • Worked to support the migration from Windows XP systems to the Windows 7.
  • Installed, troubleshoot/proactive maintenance of Windows XP/7/8/10 and OS X 10.4 and up.
  • Assisted with migration of university system from Windows XP to Windows 7.
  • Managed patching of Windows XP, 7 and Windows Server operating systems.
  • Lead on Site Migration upgrading windows XP to windows 7 enterprise.
  • Applied BIOS and Windows XP Security patches locally to Dell Workstations.
  • Involved in upgrading system users to the Windows XP operating platform.
  • Configured, supported and performed troubleshooting duties on Windows XP.
  • Provided support to users workstations running Windows XP/2000/98.
  • Support for Windows XP and Microsoft Office issues
  • Provide on-demand IT support for the customer for Windows XP, 7, 8.1, and 10, using Office 2007-2016.

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12. Hardware Issues

high Demand
Here's how Hardware Issues is used in Desktop/Network Support jobs:
  • Installed, repaired, and maintained all software and hardware issues on a daily basis.
  • Troubleshooted system software and hardware issues for the client.
  • Resolve software and hardware issues for Dell PowerEdge servers.
  • Provide hands on support for Server hardware issues.
  • Communicated with customers to understand their needs Fixed any software or hardware issues via media tools maintained by the company
  • Developed and demonstrated a complete knowledge of desktop support by troubleshooting various applications and hardware issues within a Windows environment.

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13. Setup

high Demand
Here's how Setup is used in Desktop/Network Support jobs:
  • Conducted on-site PC configuration and setup, including operating systems and proprietary training software at corporate training facility.
  • Deploy, setup, modify, operate, design and maintain audio and video equipment for various wing events.
  • Developed technical documentation for installation of software and web tools, Improved setup, configuration and troubleshoot time.
  • Install and upgrade McAfee anti-virus software and scan for viruses as part of new workstation setup.
  • Project also included setup of new hardware, printers, and site specific software and systems.
  • Managed equipment breakdown and setup for employee moves, supervised a team of 4 technicians.
  • Maintained software setup procedures on a per-project basis, in accordance with client requirements.
  • Create local computer accounts, setup local administrator privileges, and map network drives.
  • Connected thin clients to servers and managed software and printer setups for users.
  • Managed new setup and upgrade of servers for both hardware and software.
  • Support Software setup and installs of MS applications and site specific applications.
  • Install, setup, and troubleshoot various special software as needed.
  • Support video conferencing systems and provide on-site meeting setup and support.
  • Provided support for BlackBerry cellular phones, including setup and usage.
  • Assisted in complete tax office setup of computers and network.
  • Configured & setup 3 computer labs across the schools.
  • Complete setup, installation and synchronization of these devices.
  • Point of use setup and maintenance.
  • Helped setup printers and troubleshot clients
  • Stock Room Management and Setup.

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14. Email

high Demand
Here's how Email is used in Desktop/Network Support jobs:
  • Provided client-focused reporting, escalation and resolution of day-to-day operational problems via phone or email to large user community.
  • Facilitated secure faculty data transfer between machines including documents, emails, and personal information.
  • Managed merchants customer support via phone and email communications.
  • Created and managed registration and reminder email communications.
  • Managed and maintained customer's Exchange System within their environment for additions, deletion of email accounts, and outage issues.
  • Use a wide array of Exchange power shell scripts to query mailboxes, public folders, as well as track emails.
  • Provided a 75% cost savings for Phoenix by restoring 5 years of user specific emails for an investigation project.
  • Assisted client to resolve and fulfill their request in a timely and professional manner via phone, fax and email.
  • Earned excellent emails and citations from clients for my communication skills, ability to diagnose and repair and for reliability.
  • Create and manage tickets of issues through email and phone sources through ITSM Remedy along with accountability of services rendered.
  • Create and manage user accounts, security groups, distribution groups in Active Directory and email addresses in Microsoft Exchange.
  • Managed user email accounts though Microsoft Exchange and other hosted mail services such as Office 365 and Google Apps.
  • Serve as the first point of contact for 500+ users seeking technical assistance over the phone or email.
  • Provided support for employees through coverage of email, phone, voice mail, and IT ticketing system.
  • Trained clients through 40-70 daily calls and emails on navigating and strategically using our time management software.
  • Provide hardware, software, network problem diagnosis, resolution via telephone/email/chat for customer s end users.
  • Created shift reports detailing the activities and issues and send them, via email, to management.
  • Help assist clients via telephone (inbound/outbound) with any technical issues needed and in email support.
  • Exchange 2010 EMC - Created email accounts and managed permissions to shared mailboxes and distribution lists.
  • Reported any unsent emails or faxes to the appropriate personnel and helping to resend the information.

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15. VPN

average Demand
Here's how VPN is used in Desktop/Network Support jobs:
  • Supported local/remote-users via VPN/RTP connections, duties included installation of commercial and proprietary software applications.
  • Worked with Active Directory, supported Network connectivity for WAN, LAN and VPN, as well as network printing.
  • Assisted with reporting and notification of network outages, performed extensive troubleshooting with end users when connecting via VPN.
  • Resolve issues with I-Pass Connect dial-up and Cisco VPN client for remote access.
  • Assisted in the testing and deployment of VPN and VSAT connectivity.
  • Configure and support remote users including VPN client and connectivity.
  • Worked with Cisco VPN Client troubleshooting remote connectivity issues.
  • Monitor 75+ WAN/LAN remote sites and VPN support.
  • Install Cisco VPN software on end user computers.
  • Worked with customers for VPN issues.
  • Configured VPN access to remote shares.
  • Installed and configured windows 2003 for DHCP, FTP, file servers, basic VPN and DNS.
  • Help desk support (file server access, MS Office and Windows XP, VPN).
  • Assisted users with their HID Hybrid Tokens and Juno Pulse to get connected into Leidos VPN.
  • Have implemented and conducted troubleshooting of SSL, PPTP, and IPSec remote access VPNs.
  • Volunteered with Special Olympics Software Microsoft Office, VPN, Specific Databases per Industry

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16. Remote Access

average Demand
Here's how Remote Access is used in Desktop/Network Support jobs:
  • Serviced multiple LAN, PC, laptop and remote access clients for several administrative and training networks in a 24/7 support.
  • Exchange configuration through multiple vendors' Remote control and remote access to 10000+ nodes for Server and computer diagnose and repair.
  • Set up multiple work stations (cubicles) with printers, faxes, scanners and remote access software to work.
  • Set up and configure various Laptop Personal Computers including Docking Stations, Personal Computers for Remote Access from Off-site Facilities.
  • Installed and configured Virtual Private Network connectivity, achieved 300 percent remote access speed increase.
  • Assist users with software and hardware issue via phone and remote access.
  • Provide phone, remote access and hands on deskside support for over 5,000 Sharp employees.
  • Utilized Dameware for remote access.

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17. User Accounts

average Demand
Here's how User Accounts is used in Desktop/Network Support jobs:
  • Executed Re-images and created user accounts using Active Directory while providing remote assistance.
  • Administered nationwide employee user accounts through Active Directory.
  • Provided Tier 1 issues Support on Windows 7 OS Applications, Network connectivity, User accounts and any other Hardware/Software issues.
  • Provided application support for all firm applications including document management software, user accounts in AD, firm images Ghost.
  • Corrected information on 175 accounts during transformation initiative; updated 175 office symbols, user accounts and distribution groups.
  • Managed and maintained user accounts and privileges including creating new user accounts and granting group privileges.
  • Create user accounts within Active Directory, password resets, group policies, etc.
  • Created new user accounts and implemented trust relationship between local and global groups.
  • Manage Active Directory user accounts including adding, deleting and updating as needed.
  • Reset passwords in NIPR/SIPR Environments, Creating user accounts using active directory.
  • Managed and control user accounts and permissions to various corporate/BU network shares.
  • Manage User Accounts in Active Directory EMPLOYMENT:
  • Created and administered end user accounts.
  • Unlock user accounts in Active Directory.
  • Added and managed user accounts in Novell NetWare server.

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18. Citrix

average Demand
Here's how Citrix is used in Desktop/Network Support jobs:
  • Capitalized on Citrix and server maintenance expertise to guide junior-level technicians with limited hands-on experience in these areas.
  • Managed Citrix web apps, user profile-accounts, security, TCP IP, Group Policies and folders in Active Directory.
  • Travel to various locations to replace Citrix repeaters, router, access point, and network cabling.
  • Administered Active Directory, VPN, Citrix, Network security, MS Outlook, etc.
  • Created and supported Remote Access accounts (VPN and Citrix, air-card modem).
  • Provided support for Windows Operating Systems Windows 7 and HAP's Citrix website.
  • Supported and troubleshoot Citrix XenApp Infrastructure.
  • Find award for details) Initial install of, troubleshoot, and train on VPN connections including both direct and Citrix.
  • Configured Apple iPads and Android devices to use the Citrix application allowing them to connect to the VPN network.
  • Install Citrix receiver used to access remotely hosted Hospital apps including our main EMR Meditech.
  • Supported Azure, Citrix and VMware virtual environments.
  • Configured and distribute Citrix thins clients amongst branches.
  • Assisted with companywide upgrade/deployment of Windows Vista and later Windows 7 Installed Citrix Client for Home and Field Site Users.
  • Managed troubleshooting for Citrix XenApp, Citrix & CiscoVPN, and Citrix thin client machines.

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19. Internet

average Demand
Here's how Internet is used in Desktop/Network Support jobs:
  • Configured Switches and Routers; design intranet and internet capability for dorm residents
  • Perform software and basic internet troubleshooting, diagnostics, installation and resolution.
  • Handled and resolved all Internet Bill Pay Issues and on-line banking Internet issues making it more user friendly for the client base
  • Analyzed and executed plans for any VIPs that visited Pope AFB that required wireless internet and laptops set up in lodging.
  • Worked as lead help-desk technician for phone support for ISP services provided by the company including email and internet connectivity issues.
  • Created 1,500+ non-sensitive and sensitive internet protocol network accounts; granted access to network resources, enabled deployed missions.
  • Installed secure and non-secure Voice over Internet Protocol phones; transitioned 2K military personnel from analog to digital phones.
  • Supported services and content on the Internet, to ensure maximum efficiency in resolving inventory & customer care issues.
  • Assisted customers with problems with Internet browsers, Microsoft Office, Adobe Reader, and PolicyTech software.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients & etc.
  • Hold advanced level of core Internet technologies - DNS, TCP/IP and network file systems.
  • Ensured clients could access the Internet and assisted in configuring e-mail clients.
  • Resolved Internet connectivity, TCP/IP, and Windows 95/98 Dial-Up-Networking issues.
  • Determine network, application, internet & hardware problems.
  • Provided customer support via telephone and Internet feedback.
  • Configured internal networks, remote servers and access to the internet..
  • Assist customers on software via Internet Gomeeting.
  • Educated customer how to use the client mails, webmail and Internet services Alorica Inc.

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20. Mac

average Demand
Here's how Mac is used in Desktop/Network Support jobs:
  • Proposed and executed company migration to Mac, while ensuring ongoing support for required Windows applications.
  • Provided maintenance support for all Faculty and Student Dell computer models that included approximately 5,000-networked machines.
  • Followed procedure based removal and replacement of outdated machines with new upgraded machines.
  • Started machine and observed operation to detect evidence of malfunctions throughout production run.
  • Use of industrial pharmaceutical glassware washing and sterilizing equipment.
  • Support Business Offices, Schools and Foundation with all phases of Windows XP/7/2008, Macintosh computers and iPad / mobile devices.
  • Use SCCM to check patch status, initiate SCCM client repair, rerunning Advertisements & other occasional machine access as necessary.
  • Publish daily and weekly reports of machine production output and performance indexes based on daily tracking of card output per shift.
  • Converted last of the department s Macs to PC s, and joined Linux stations to the network via Samba.
  • Migrate and needed data and install required applications if client is getting a new machine to replace their old machine.
  • Create SCCM PC images/templates for all different types of configurations so that re-imaging machines will be easy and seamless.
  • Provided Outsource Information Technology support for Macintosh computers to large and small businesses, schools, and churches.
  • Developed commercial printing products from concept to commercialization for clients from pharmaceutical, commercial printing and FMCG sector.
  • Operate washing and sterilization equipment such as an autoclave machine to ensure the proper care of laboratory supplies.
  • Migrated end users data from old machine to new machine and install any additional software and Hardware.
  • Align and secure holding fixtures, cutting tools, attachments, accessories, and materials onto machines.
  • Remain educated with evolving machinery by enrolling in dealership taught classes for print production and printer repair.
  • Repaired and maintained mail-processing equipment, such as letter-canceling machines, mail-sorting machines and conveyor systems.
  • Supported local machine issues, including but not limited to printers, applications, networking issues.
  • Repair and maintain high speed/high capacity mailing machines at a Bank of America statement rendering facility.

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21. LAN

average Demand
Here's how LAN is used in Desktop/Network Support jobs:
  • Directed, supervised and performed planning and implementation activities for 25 military and civilian technicians supporting 17,000 plus users.
  • Communicated with customers to resolve outstanding balances and provided account maintenance to complete credit files and collection records.
  • Planed, scheduled, and implemented installation and maintenance functions associated with personal wireless communication systems.
  • Coordinated explosives projects including planning, transportation, and detonation according to client project specifications.
  • Monitored switch availability and alerted network engineers or cable plant personnel in event of outage.
  • Project managed the planning and implementing computer and network requirements for dealerships.
  • Supported productivity reporting, support operational requests, and develop annual plans.
  • Assist faculty in planning scheduled usage of laboratory facilities for student assignments.
  • Provided consistency throughout assignments by planning agendas and allocating resources timely.
  • Determined process improvement needs and generated plan of action reports.
  • Confirmed homeowner qualifications for a repayment or modification plan.
  • Participated in company meetings and strategic planning for development.
  • Coordinated development efforts across organizations, managing MVV day-to-day progress status, work plan, issues, documentations and ISO readiness.
  • Layer 3 switching, including configuring inter-VLAN routing, virtual interfaces, static routing, and DHCP relay at Layer 3.
  • Experience with many products used in the banking industry such as Check 21, amount entry, balancing, and E-deposit.
  • Set up hardware and NOS for server and workstations, applications, domain and network planning, and network printing.
  • Planned, presented and implemented single point of contact web page for software pilot project held Army wide for retirees.
  • Participate in a weekly team conference call to review status, issues and what's planned for the week.
  • Helped position the company's functional development to land a VP position alongside the company's sole proprietor.
  • Communicate with customers to identify the issues they are experiencing and develop a plan to resolve those issues.

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22. PCS

average Demand
Here's how PCS is used in Desktop/Network Support jobs:
  • Applied images using Ghost v7.5 for tablet PCs, desktops, and laptops to Windows 2000/XP for new hires.
  • Applied necessary service packs and security patches for Windows 2000/XP desktops, laptops, and tablet PCs.
  • Provided increased level of technical advice to computer users on appropriate use of features of their PCs.
  • Perform on-site warranty service for all Dell laptops and PCs for both Clarion University and Allegheny College.
  • Installed approved software on all company PCs and maintained an inventory of all computer hardware and software.
  • Maintained and repaired all plant PCs, both hardware and software, and servers as needed.
  • Provided technical support to remote users and configured PCs and Notebook computer for Dial-up Networking.
  • Perform diagnostics, installation, and repair for PCs, POS, and printers.
  • Provided support for problems associated with PCs, monitors, printers and desktop software.
  • Image machines and installation of software to new and existing PCs via SCCM.
  • Involved in the support of a large scale roll out of mobile PCs.
  • Participated in conversion of 1200 PCs from Windows XP to Windows Vista.
  • Managed the Computer Associates virus protection server and remotely deployed to PCs.
  • Helped with the deployment of PCs, printers and other equipment.
  • Maintained AS/400 and System/38 hardware, PCs, and peripherals.
  • Install and configure Windows XP Workstation on PCs and Laptops.
  • Build DELL PCs using custom images using Ghost software.
  • Use troubleshooting techniques to find problems Koch Company PCs.
  • Performed data recovery from PCs that wouldn't boot.
  • Upgraded PCs from XP to Vista and troubleshoot.

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23. Software Applications

average Demand
Here's how Software Applications is used in Desktop/Network Support jobs:
  • Performed installation and configuration of all software applications; operating system and anti-virus updates.
  • Installed software applications, using Microsoft Systems Management Server.
  • Installed and configured software applications and operation systems.
  • Support for company related software applications.
  • Supported Microsoft Office software applications.
  • Installed and configured new software applications, as well as replaced hardware as needed.
  • Work with technicians on various desk side support tickets installing hardware and software applications.
  • Showed that I was knowledgeable in current operating systems and software applications.
  • Instructed classes and guidedcustomers in understanding of IT hardware and software applications by scheduling and teaching classes.

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24. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Desktop/Network Support jobs:
  • Set up and administered TCP/IP network with Cisco 675 router, DHCP server and static IP routing configurations.
  • Managed by defining NetBIOS, IEEE 802.2, TCP/IP protocols and Telnet sessions.
  • Repaired TCP/IP Networking and printer problems.
  • Configured TCP/IP, DNS, and WINS as well as Netscape e-mail client.
  • Gained networking knowledge of TCP/IP, DNS, HTTP/HTTPS, DHCP and authentication protocols like Kerberos.
  • Tested systems to make sure that they are working properly Basic TCP/IP Skills.
  • Performed malware and anti-virus removal for clients TCP/IP protocols

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25. SLA

average Demand
Here's how SLA is used in Desktop/Network Support jobs:
  • Demonstrated ability to resolve incident within SLA guidelines.
  • Manage Incidents to their set SLA's and work with tier 2 and tier 3 support staff to resolve incidents.
  • Directed site activities to meet service level agreements (SLA's), and ensure clients' expectations were met.
  • Monitor the Service Desk queue to ensure prompt resolution of technical calls & action Unassigned tickets as per SLA time.
  • Maintain team readiness; keep team up to speed on new client requirements translating into team responsibility.
  • Review, assign, and work all tickets submitted by end users within all SLA's.
  • Research, analyze, translate data findings and assessments through oral and written communications.
  • Provided follow-up and escalation assistance in order to meet SLA requirements of outstanding issues.
  • Escalate unresolved incidents to 2nd and 3rd level as per the SLA.
  • Motivated agents and analyzed best SLA beating options for the desk contract.
  • Ensured that all SLA agreement times were met from the whole team.
  • Provided customer oriented technical service ensuring a high level of SLA.
  • Delivered excellent service to customers by upholding established SLA's.
  • Implemented SLA agreements for American Express and Capital One.
  • Helped develop department SOP, SLA's and metrics/dashboard.
  • Acted and performed according to defined SLA's.
  • Ensured the Service Level Agreements (SLAs) between the customer and AutoNation were fulfilled through proper service request management.
  • group and the many business units in the corporate offices and distribution warehouses in order to provide a consistent SLA.
  • Coach and Guide the Service Desk Engineering team to stay within SLA's using Zendesk tracking and reporting tools.
  • Take action to ensure all incidents are responded to within the response guidelines and resolved within the SLAs.

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26. On-Site Support

average Demand
Here's how On-Site Support is used in Desktop/Network Support jobs:
  • Contribute to On-site Support Services Teams operation documentation as required.
  • Provided on-site support for electronic gaming systems.
  • Provided on-site support for two 120-bin mail sorting machines for the Sears Bulk Mail Center.
  • Performed on-site support for area businesses including printer, PC, and notebook repair.
  • Dispatch on-site support for problems that need physical intervention.
  • Provided on-site support to local businesses and clients.
  • Provide on-site support for 3 locations within the New Orleans area at Shell/Motiva Refineries and Chemical Plants for over 3,000 users.
  • Major Contributions Successfully worked as the on-site support person for a potential and high net worth $5Bn client.
  • Resolve user' hardware, software and network issues (On-Site Support).
  • Provided both remote and on-site support and recommendations for NPower GDCR's clients

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27. Lotus Notes

average Demand
Here's how Lotus Notes is used in Desktop/Network Support jobs:
  • Provide support for LOTUS NOTES including installation, archiving, password resets and usage.
  • Provided support for Windows 98/NT/2000, Office 97/2000/XP, Lotus Notes R5, on the software side.
  • Used the ticket systems, Lotus Notes, Remedy, and Trak-IT Deployed blackberry curve devices to the new employees.
  • Created roaming profile using VMware and trained user on Lotus Notes, Epic, and Microsoft products.
  • Created or updated documentation for new software installations, troubleshooting common issues, Lotus Notes to Outlook transitions and inventory management.
  • Executed advanced support for Lotus Notes Mail services adhering to company standards as defined by many organizations.

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28. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Desktop/Network Support jobs:
  • Perform decision analysis and resolution utilizing COLTS database to create work orders and generate trouble tickets for respective field service representatives.
  • Managed technical trouble tickets, through the use of the Remedy system affecting a 40 Million dollar network.
  • Initiated completion of 2500 trouble tickets; assigned to flights for action first response communications support.
  • Handled over 300 trouble tickets on a monthly basis, and over 500 calls weekly.
  • Completed trouble tickets and restored the customer application/ system to a productive manner.
  • Answered incoming calls and create trouble tickets for end user problems.
  • Managed 8 network support Technicians who resolved 2.8K trouble Tickets.
  • Open and track internal trouble tickets using Footprints and Remedy.
  • Evaluated, prioritized and assigned over 1,000 trouble tickets annually.
  • Logged trouble tickets into queue for research and follow-up.
  • Manage trouble tickets with Remedy.
  • Red Hat SNMP collection agents Open and track trouble tickets with circuit providers and escalate as needed.
  • Tracked and maintained trouble tickets using Infoman, an IBM 3090-based application.
  • Track, update, and maintain trouble tickets using Applix Database.
  • Process trouble tickets for phone logins.
  • Input trouble tickets and bug reports, first on an in-house application, then in Salesforce at Sungard.
  • Fixed 750 trouble tickets with a average of 3 day restoral rate.

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29. Sccm

average Demand
Here's how Sccm is used in Desktop/Network Support jobs:
  • Remodeled the existing domain controller into a SCCM server comprised of a virtual IAM domain controller.
  • Performed assessment and deployment of SCCM 2012 for all of Orange County California government entities.
  • Imaged computers using Norton's Ghost, PXE boot, and SCCM software.
  • Assist with patch management processes and deployment using SCCM and Dell's KBOX.
  • Provide local and remote support for Windows 7 and 8 utilizing SCCM.
  • Utilize SCCM 2012 to install and uninstall software on remote computers.
  • Used tools such as SCCM and Easy Transfer Wizard.
  • Manage inventory of hardware issued and received using SCCM, SCOM, and VMware Service Management software.
  • Upgraded internal architecture from SCCM 2007 to SCCM 2012 with distributed multisite hierarchy.

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30. Voip

low Demand
Here's how Voip is used in Desktop/Network Support jobs:
  • Helped troubleshoot conference room occasional issues with VOIP phones, overhead projector, and video conferencing.
  • Installed and configure VOIP phones and peripherals.
  • Support and administer company VOIP phone system.
  • Blackberry Enterprise Server Configure/Cisco VOIP phones and analog switches, Ethernet port switch, port activation
  • Administered PBX, VoIP telecom systems.
  • Configured wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication

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31. Symantec

low Demand
Here's how Symantec is used in Desktop/Network Support jobs:
  • Administer and support network backups in a Symantec NetBackup environment.
  • Recovered and restored user's files remotely using Symantec Tape Backup and Active Directory tools for critical files and investigations.
  • Ensured technical and physical guidelines were followed for storage, data backup, and recovery via Symantec Tape Backup System.
  • Formatted hard drives and installed Windows operating systems and Microsoft Office with the use of Symantec Ghost.
  • Used Symantec Ghost 11 and Deploy Studio to Image Windows and Macintosh Computers respectively.
  • Provided focused support for the configuration and maintenance of client computer running Symantec Ghost.
  • Managed all tape backups and recovery solutions, with Symantec Backup solutions.
  • Maintained backup tapes using Symantec Backup Exec software.
  • Migrated from McAfee managed antivirus client to Symantec Management Console, saving thousands of dollars in license and management fees.
  • Managed partner relationships including Microsoft, Cisco, Hewlett Packard, Lenovo, IBM, Symantec and many more.
  • Installed, upgraded, and maintained Antivirus software including Trend Micro, Symantec, Viper, ESET and AVG.
  • Created PC, Laptops and server images using Alteris, and Symantec's Ghost utilities.
  • Engaged in virus/spyware removal by editing the registry and using Symantec.
  • Provided support and troubleshooting for Various Backup Software Including: Veeam, Symantec Backup Exec, and Mozy Cloud Backups

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32. Vmware

low Demand
Here's how Vmware is used in Desktop/Network Support jobs:
  • Install and maintain network connections for all servers including HP Blade enclosures and VMWare ESX hosts.
  • Support Vmware VDI Environment for Engineering Users.
  • Created virtual machines using VMWARE to set up email servers including memory allocation and hard disk management.
  • Configure and assemble remote desktop connections using VNC and VMWARE.
  • Used VMWARE to test and replicate customer issue in various environments.
  • Create new virtual servers in VmWare for the company.

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33. SQL

low Demand
Here's how SQL is used in Desktop/Network Support jobs:
  • Saved Phoenix custom install fees on specialized software including SQL based database programs with efficient installs and Phoenix-specific configurations.
  • Debugged and enhanced a health care ERP product written in Microsoft VC++ and embedded SQL running on Oracle 8/NT.
  • Gained significant experience with SQL and Access databases, as most of our applications used data from these sources.
  • Enabled Windows 7 migration, work with custom database query and update software on Oracle and SQL databases.
  • Queried databases using SQL Plus.
  • Used the MSE ticketing system (SQL) with a 20 minute SLA.
  • Deal with Database such as Oracle ERP, SQL language.
  • Tasked with creating specialized applications involving Mysql, PHP, and Apache to solve data center wide issues.
  • Detect Website SQL Database Faws.
  • Utilized basic PostgreSQL commands and ran SQL scripts for chargebacks and API integrations.

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34. Computer System

low Demand
Here's how Computer System is used in Desktop/Network Support jobs:
  • Designed and conducted Fit Analyses of existing computer systems to determine hardware readiness - made specific recommendations.
  • Administer the computer security programs and provide technical customer assistance for new computer systems.
  • Provided preventive maintenance and repair of personal computer systems and peripherals.
  • Complete operational checks and interconnection of computer systems and peripheral equipment.
  • Managed computer system assembly and installation.
  • Assisted users in resolving their computer system problems for efficient processing of input and output data.
  • Recommend selections of and install new computer systems and software, and maintain all computer systems.
  • Performed hardware/software maintenance, configuration, and trouble shoots problems for over 50 computer systems.
  • Freelance troubleshooting and maintenance of basic router-switch networks, and of existing computer systems.
  • Facilitated and ordered for lab and entered orders into a computer system.
  • Maintain and repair computer systems, hardware and computer peripherals.
  • Delivered and set up new computer systems and peripherals.
  • Recommend software & hardware fixes for computer systems.
  • Enter in billable notes to computer system.
  • Accounted for $135,000 of computer systems.
  • Maintain and fix computer systems (DELL) for buildings 14E, 11E and Aviation.
  • Executed in-office repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems.
  • Total Service Desk Support of 100+ computer systems internally at Home Office and remotely across the US using Teamviewer.
  • Provide complete setup and installation support for PC computer systems running Windows XP, 7 and 8.
  • Complete setup and installation and provide support for Macintosh and Windows computer systems.

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35. Suite

low Demand
Here's how Suite is used in Desktop/Network Support jobs:
  • Installed, configured NT Server, along with the Back Office suite, in a 25 user environment.
  • Support for GCSS-MC, the Marine Corps Logistics implementation of the Oracle 11i Supply Chain suite of products.
  • Assist end-users with MS Office Suite up to v.2013 & myriad of Windows related issues.
  • Support a variety of CAD design applications and engineering suites.
  • Worked with Windows XP, Vista, Microsoft Exchange, Lean, Merlin, Act, and Microsoft Office Suite.
  • Supported POS software packages: Aloha - Table Service, Quick Service, EDC, and Back Office Suite.
  • Document Management: Aided in the design and implementation and administration of Documentum and its suite of products.

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36. Linux

low Demand
Here's how Linux is used in Desktop/Network Support jobs:
  • Provided remote support for Windows/Red Hat Enterprise Linux users who needed their systems updated or software installed.
  • Installed hardware and software across numerous platforms including Linux, Unix, and Windows systems.
  • Utilize basic Linux shell commands to support customers with basic website support issues.
  • Provided Linux and Unix System Support & troubleshooting and installed basic applications.
  • Installed and administer Linux systems by creating users and assign privilege levels.
  • Support 130 employees with both an Apple, Linux, and Windows shop.
  • Provided second-tier support to both local and remote internal customers Supported both Red Hat Enterprise Linux and Windows operating systems

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37. Android

low Demand
Here's how Android is used in Desktop/Network Support jobs:
  • Experienced with: Windows XP/Vista/7/8/8.1, Windows 2008 Server, Mac OSX, iPhone 4/5/6, iPad, Android devices
  • Experience setting up email (Exchange) on iPhone and Android devices.
  • Supported Android and Apple devices.
  • Provided technical support for Android, Iphone, Blackberry, as well as air cards.
  • Maintain and troubleshoot handheld devices, including Blackberry, Android, and Apple products.
  • Provide support for Windows XP/7/8 Windows phones, iPhones/iPads and Android devices along with Mac OSX operating systems in customer environments.
  • Provided support with setup/maintenance/troubleshooting of mobile devices including iPhones,Androids, iPads, and other tablets.

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38. DNS

low Demand
Here's how DNS is used in Desktop/Network Support jobs:
  • Configured DNS, DHCP, SNMP and Firewalls on the network for better efficiency.
  • Maintained the DNS and DHCP database for host network attached devices.
  • Provided monitoring review using NAGIOS Provided Administrative support for DNS requests via a proprietary system.
  • Utilize security methodology for DNS servers, firewall and configuration.
  • Gained more experience mail box/SMTP/DNS/Hub/CAS/Transport Administration.
  • Developed expertise in DNS troubleshooting.

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39. Sharepoint

low Demand
Here's how Sharepoint is used in Desktop/Network Support jobs:
  • Document and communicate all workarounds and root causes and post to the knowledge base or Service Desk Wiki in SharePoint.
  • Content Manager/Site Owner for all Base Supply SharePoint sites.
  • Maintained SharePoint community values and responded to feedback on organization's social platform.
  • Remediated legacy coding solutions to meet requirements for SharePoint 2016 migration.
  • Administer Site Support Central Sharepoint Site for team scheduling as well as desktop support process, procedure and documentation.
  • Update Sharepoint web documents and reports.

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40. Altiris

low Demand
Here's how Altiris is used in Desktop/Network Support jobs:
  • Performed Desktop Architectural projects with Application deployment using Altiris.
  • Install Corporate & COTS software as needed to local & remote users via Control F1, Altiris or Windows remote software.
  • Worked with Altiris workstation management server products to maintain, repair, and replace workstations.
  • Managed support requests using BMC Remedy Service Desk and Altiris Help Desk applications.
  • Used Altiris for remote control, software installation, and executing scripts.
  • Perform OS installations using Altiris or other media Per Microsoft standards.
  • Resolve all tickets submitted via Altiris Help desk and route appropriately.
  • Maintained Altiris PC Management suite for PC imaging, asset inventory and large rollouts.
  • Use Altiris to image and reimage systems as needed.
  • Use of Altiris and JAMF/Casper management suites.
  • Remedy, Bomgar, Lync, Prism, Altiris, Standard Image, Blackberry, and SharePoint.
  • Replaced leased computers Reimaged computers using Altiris Diagnosed hardware and software issues

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41. Avaya

low Demand
Here's how Avaya is used in Desktop/Network Support jobs:
  • Maintained and supported Avaya phone switch, daily moves, adds and changes.
  • Administrated Active Directory, Microsoft Exchange, and Avaya Aura Communication Manager platform.
  • Back-upped switchboard receptionist using Avaya One-X Attendant.
  • Support of Windows XP and 7 stations, Office 2007, Printers, VOIP, and Avaya IP phone systems.
  • Managed AVAYA PBX in a VoIP environment in support of the call center.
  • Front End Administration of Avaya Phone Systems: Resolving user end break/fix issues, phone device setup from desk.

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42. Password Resets

low Demand
Here's how Password Resets is used in Desktop/Network Support jobs:
  • Received incoming phone calls for password resets, card holder website support, and account maintenance.
  • Assist clients with account management issues, such as password resets and account updates.
  • Provided technical support to customers needing assistance with account administration including user creation, maintenance, password resets and locked accounts.
  • Conduct setup of users accounts in Active Directory, including password resets, disable/enabling accounts and modifications if necessary.
  • Processed permission privileges to Active Directory admin, granting password resets, enabling/disabling account unlocks per management/supervisor authorization.
  • Handled password resets for campus and remote employees while ensuring security verification requirements were met.

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43. Infrastructure

low Demand
Here's how Infrastructure is used in Desktop/Network Support jobs:
  • Maintained close coordination and good operational communications between Service Desk and other customer Units, particularly the Infrastructure team.
  • Collaborated with cross-functional teams to determine impact of infrastructure changes on engineering computer systems and software.
  • Monitored and maintained network infrastructure for external customers including firewalls, switches and access points
  • Restructured, relocated, and integrated updated data centers into the corporate network infrastructure.
  • Advised and assisted in infrastructure improvement projects affecting all company offices.
  • Supported infrastructure DHS and its development and implementation teams.
  • Research and recommend software and hardware to managers and supervisors that would meet or exceed expectations for infrastructure projects and upgrades.
  • Interfaced with DTMB Infrastructure, Field Services, and Agency Services divisions to resolve Child Support System technical infrastructure issues.
  • Surveyed and evaluated IT infrastructure of 53 bank branches for Citizens Financial Group in preparation for software and equipment upgrades.
  • Configured network solutions for Cisco VoIP systems, as well as network infrastructure solutions for servers and disaster recovery.
  • Designed inventory spreadsheet template to monitor and maintain technical hardware, software and layout of local area network infrastructure.
  • Leverage Run Books to work within appropriate risk and controls governance for troubleshooting and remediation of infrastructure issues.
  • Supported end users hardware and software by performing tier 3 troubleshooting in a primarily physical Windows based infrastructure.
  • Maintain basic server environments for internal infrastructure and customer environments with the support of Fuse System Engineers.
  • Support client infrastructure; LAN/WAN, servers, workstations, AP's, printers, software applications.
  • Assisted the LAN/WAN engineer with implementing, upgrading, and multiple configurations for local network infrastructure equipment.
  • Assist 3rd Level support in Troubleshooting of all network infrastructure, Multi-Mode fiber and copper LAN cables.
  • Brief description of the project: The entire IT infrastructure at Lattice Semiconductor is managed by IGATE.
  • Monitored and maintained old mainframe infrastructure, assisting with changeover to Y2K complaint equipment.
  • Ensured the systematic readiness of the new IT infrastructure to establish primary business operations.

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44. Level Support

low Demand
Here's how Level Support is used in Desktop/Network Support jobs:
  • Provide enterprise level support for multiple local and multinational organizations with a strong emphasis on problem solving and communication.
  • Provided 2nd level support to Help Desk group on escalated work orders on various network connectivity hardware and software related issues.
  • Worked as a third level support technician with a base exceeding 2000 users located locally and internationally.
  • Assisted second- and third-level support in troubleshooting issues through research and testing of solutions.
  • Diagnose and resolve technical hardware and software issues as 1st level support.
  • Escalate more complex issues to senior level support and resolver groups.
  • Escalated unresolved issues to second level support resources.
  • Provide 1st and 2nd level support of Telepacific Managed Service products.

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45. Problem Resolution

low Demand
Here's how Problem Resolution is used in Desktop/Network Support jobs:
  • Promoted to client technical support with the ability to interface with customer and determine technical problem resolution.
  • Provided timely communication to affected business customers throughout the troubleshooting and problem resolution process.
  • Provided customer assistance and problem resolution for software installations.
  • Demonstrated successful client retention and problem resolution.
  • Performed daily maintenance on server farms, running virus scans, answering user queries and problem resolution of windows issues.
  • Provide 1st & 2nd level computer support for problem resolution.
  • Audit tickets for desk agents and problem resolutions.
  • Conducted training classes on telephony for site locations, problem resolution for all voice adjuncts including IP Agent/Softphone and VPN phones.

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46. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Desktop/Network Support jobs:
  • Provided support and troubleshooting to end users using Microsoft Windows, Microsoft Office, Active Directory and school-proprietary software.
  • Installed and configured Microsoft Windows server and desktop operating systems, including all required software products and packages.
  • Migrated 6,000 Microsoft Windows 7 user files to Microsoft OneNote displaying images instantly when opening folders that improved accessibility.
  • Work includes Microsoft Windows account administration, general software issue resolution, and general hardware issue resolution.
  • Provided medical professionals quality level two customer support on Microsoft Windows and Networking software and hardware problems.
  • Provided day-to-day technical support and problem resolution for end users in a mixed Microsoft windows environment.

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47. PBX

low Demand
Here's how PBX is used in Desktop/Network Support jobs:
  • Assumed responsibility for PBX system management to effectively curb spending on outsourced vendor support.
  • Implemented new dialing structures within both PBX's after Household Finance Corporation purchased their own NXX providing 10,000 DID numbers.
  • Configure weekend routers when on called, configured blackberries, cellphones and intalled pbx phone systems.

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48. POS

low Demand
Here's how POS is used in Desktop/Network Support jobs:
  • Focus on delivering a positive customer experience -Monitor and track issues to ensure accurate resolution.
  • Position included installation, repair and preventative maintenance of personal computer and related systems.
  • Dispose of old computer equipment utilizing approved vendors in compliance with environmentally friendly recycling processes
  • Executed software update protocols to ensure each field device was performing optimally post-deployment.
  • Received returned equipment and either placed back into inventory or disposal.
  • Maintained complete technology inventory and disposal for all locations.
  • Authored documentation handbook for Site Support position.
  • Post Closing Spec-Agency Certification (Temporary Position)
  • Blackberry activation and post activation configuration.
  • Assist in ensuring ACH/Wire process are successful, assist with deposit services, and providing after hours support to financial institutions.
  • Contract position to support PC's, AV equipment, Printers and any connectivity issues that arose for teachers and staff.
  • Track issues using a central incident management application (Commit) CRM Run diagnostic programs for troubleshooting or monitoring purposes.
  • Collaborate with clients to determine needs and configure devices, including tablets, computers, printers, and POS systems.
  • Received phone inquiries and complaints from clients, determined the validity of client's complaints, and offered possible solutions.
  • Helped the customers on tracking, pointing out and/or solving medical billing errors on the quickest way as possible.
  • Position entailed working closely with internal staff & vendors when necessary to replace and/or repair defective hardware and software.
  • Performed over 280 preventive maintenance incidents quarterly on giant voice, receiver, and command posts communication systems.
  • Accepted in-system transfer as Site Support Senior position when the hospital became part of the Spectrum Health System.
  • Enforced risk reduction measures during customer training events resulting in zero accidents or injuries throughout tenure of position.
  • Act as Subject Matter Expert of Bank of America remote deposit products, and review new enrollment applications.

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49. Novell

low Demand
Here's how Novell is used in Desktop/Network Support jobs:
  • Down load and install software packages from NT 3.51, 4.0 and Novell NetWare servers.
  • Implemented a corporate migration from Novell 4.11server environment to windows 2000 advanced server.
  • Assist the network administrator in the maintenance of NT and Novell servers.
  • Provided installs and set-ups on a Novell 3.5.1 network.
  • Provided support for Windows NT, XP, 2000, Novell, Unix, and Linux systems.
  • Designed and installed Novell ELS, Netware and Motorola Based 6805B Servers.

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50. Bomgar

low Demand
Here's how Bomgar is used in Desktop/Network Support jobs:
  • Provided primarily Tier II/Tier III support to 900+ person end-user community and local office networks using Bomgar Remote Software.
  • Maintain technician Bomgar accounts and create reports based on session logs for analysis.

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20 Most Common Skill for a Desktop/Network Support

Computer Hardware11.5%
Desk Support10.5%
Network Printers9.3%
Technical Support7.3%
Customer Service6.5%
Desktop6.4%
Laptops6.2%
Phone Calls5.3%

Typical Skill-Sets Required For A Desktop/Network Support

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
9.2%
9.2%
2
2
Desk Support
Desk Support
8.4%
8.4%
3
3
Network Printers
Network Printers
7.5%
7.5%
4
4
Technical Support
Technical Support
5.9%
5.9%
5
5
Customer Service
Customer Service
5.2%
5.2%
6
6
Desktop
Desktop
5.1%
5.1%
7
7
Laptops
Laptops
4.9%
4.9%
8
8
Phone Calls
Phone Calls
4.3%
4.3%
9
9
Active Directory
Active Directory
4.2%
4.2%
10
10
Trouble Shooting
Trouble Shooting
4%
4%
11
11
Windows XP
Windows XP
3.8%
3.8%
12
12
Hardware Issues
Hardware Issues
3.4%
3.4%
13
13
Setup
Setup
3%
3%
14
14
Email
Email
3%
3%
15
15
VPN
VPN
1.8%
1.8%
16
16
Remote Access
Remote Access
1.4%
1.4%
17
17
User Accounts
User Accounts
1.4%
1.4%
18
18
Citrix
Citrix
1.3%
1.3%
19
19
Internet
Internet
1.2%
1.2%
20
20
Mac
Mac
1.2%
1.2%
21
21
LAN
LAN
1.2%
1.2%
22
22
PCS
PCS
1.1%
1.1%
23
23
Software Applications
Software Applications
0.9%
0.9%
24
24
Tcp/Ip
Tcp/Ip
0.9%
0.9%
25
25
SLA
SLA
0.9%
0.9%
26
26
On-Site Support
On-Site Support
0.9%
0.9%
27
27
Lotus Notes
Lotus Notes
0.8%
0.8%
28
28
Trouble Tickets
Trouble Tickets
0.8%
0.8%
29
29
Sccm
Sccm
0.8%
0.8%
30
30
Voip
Voip
0.8%
0.8%
31
31
Symantec
Symantec
0.8%
0.8%
32
32
Vmware
Vmware
0.7%
0.7%
33
33
SQL
SQL
0.7%
0.7%
34
34
Computer System
Computer System
0.7%
0.7%
35
35
Suite
Suite
0.6%
0.6%
36
36
Linux
Linux
0.6%
0.6%
37
37
Android
Android
0.6%
0.6%
38
38
DNS
DNS
0.6%
0.6%
39
39
Sharepoint
Sharepoint
0.6%
0.6%
40
40
Altiris
Altiris
0.6%
0.6%
41
41
Avaya
Avaya
0.5%
0.5%
42
42
Password Resets
Password Resets
0.5%
0.5%
43
43
Infrastructure
Infrastructure
0.5%
0.5%
44
44
Level Support
Level Support
0.5%
0.5%
45
45
Problem Resolution
Problem Resolution
0.4%
0.4%
46
46
Microsoft Windows
Microsoft Windows
0.4%
0.4%
47
47
PBX
PBX
0.4%
0.4%
48
48
POS
POS
0.4%
0.4%
49
49
Novell
Novell
0.4%
0.4%
50
50
Bomgar
Bomgar
0.3%
0.3%

25,903 Desktop/Network Support Jobs

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