How To Become A Desktop Service Technician: What It Is and Career Path

What is a desktop service technician and how to become one

Updated January 8, 2025

3 min read

The average desktop service technician salary is $55,718. The most common degree is a bachelor's degree degree with an computer science major. It usually takes 6-12 months of experience to become a desktop service technician. Desktop service technicians with a Certified Network Computer Technician (CNCT) certification earn more money. Between 2018 and 2028, the career is expected to grow 8% and produce 17,700 job opportunities across the U.S.

ScoreDesktop Service TechnicianUS Average

Salary

4.4

Avg. Salary $55,718

Avg. Salary $59,228

Stability level

6.4

Growth rate 8%

Growth rate 0.3%

Diversity

7.1

Race

American Indian and Alaska Native 0.71%

Asian 1.66%

Black or African American 4.49%

Hispanic or Latino 17.64%

Unknown 3.73%

White 71.77%

Gender

female 10.42%

male 89.58%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

7.4

Complexity level is challenging

7 - challenging

Work life balance

5.8

Work life balance is fair

6.4 - fair

Key steps to become a desktop service technician

Explore desktop service technician education requirements

Most common desktop service technician degrees

Bachelor's

43.0 %

Associate

36.1 %

High School Diploma

7.6 %

Start to develop specific desktop service technician skills

Skills	Percentages
PC	11.47%
Desktop Support	5.43%
VoIP	5.43%
Remote Desktop	5.07%
Software Issues	4.74%

Complete relevant desktop service technician training and internships

Accountants spend an average of 1-2 years on post-employment, on-the-job training. New desktop service technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a desktop service technician based on U.S. Bureau of Labor Statistics data and data from real desktop service technician resumes.

Research desktop service technician duties and responsibilities

Manage LAN infrastructure configuring and maintaining all network hardware devices.
Support VPN and VDI connections for remote workers.
Image and install OS and applications on desktops and laptops.
Assist users with VPN installation and setup to access network remotely.

Prepare your desktop service technician resume

When your background is strong enough, you can start writing your desktop service technician resume.

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