Desktop service technician job description

Kforce has a client that is seeking a Desktop Services Tech in Columbia, MD.Key Tasks:

* Desktop Services Tech will perform intermediate (level 1) to advanced (level 2) administration of desktop related technologies, including installation, configuration, system software maintenance, desktop monitoring, performance tuning and optimizations, upgrade, troubleshooting, diagnosis and repair, and support for enterprise production desktop technologies and back-office platforms in accordance with department policies and procedures

* Manage customer service requests using approved IT Service Management standards, policies, and procedures

* Administer appropriate levels of desktop services and related security controls to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, anti-spy ware, etc.)

* Participate and contribute to relevant business resumption recovery activities of assigned areas and consult with external vendors for resolution

* As a Desktop Services Tech, you will work with manufacturers and vendors to effectively resolve desktop-related problems as it relates to this position

* Perform preventative maintenance and make corrective actions to problems delegating to other team members as may be needed

* Receive, screen, and provide requested technical support to end-users and/or escalate requests to appropriate IT staff via Service Desk or other communication media, using appropriate technologies and procedures to resolve issues

* Maintain professional written and face-to-face communications with employees and colleagues at all levels across the firm and in support of the company's mission and values

* Desktop Services Techs train and provide technical guidance to internal clients on hardware and software support issues

* Brief management and IT Team members of status of deliverable services; Document activities in accordance with departmental procedures

* Associate degree in Computer Science from an accredited college or university, along with a minimum of one (1) to two (2) years for Level 1 technicians, or two (2) to four (4) years for Level 2 technicians minimum IT industry related experience or any equivalent combination of education, experience, and training

* Successful experience in an advanced desktop services role, delivering products and services at an enterprise level while supporting multiple end-users; Extensive experience in complex troubleshooting, diagnostic analysis, configuration, and repair of new and existing desktop technologies; And working in a team environment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE
1

Scheduled Bi-Weekly Hours
80

Work Shift
Day: 8 hours

Job Description
The Desktop Technician II is a member of the Desktop Group within Technical Services. This position concentrates on direct customer interaction and is responsible for all end-user technical activities taking place within assigned departments and areas. Responsible for end-user hardware and software installations, updates, maintenance, repairs, and other support within a 24x7x365 high-availability healthcare environment. End-user hardware includes desktops, laptops, and computers on carts, thin clients, tablets, and other mobile devices. End-user software includes various operating systems, standard applications such as Microsoft Office, and healthcare specific applications. Adherence to departmental and Desktop Group polices, directives, objectives, and procedures is required. Provides remote and face-to-face support to both internal and external customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions. Provides timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate technical personnel. Provides ticket status updates to management and customers. Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems. Daily interaction with customers, Applications Analysts, Technicians, Engineers, and other members of the IS Division on the day-to-day operations of the environment. Will be required to provide 24x7 on-call rotation with some evening and weekend work required as necessary. Qualifications: Minimum Qualifications ? Associate's degree in Information Technology, Computer Science, or related field AND two years relevant desktop support work experience in Information Technology within healthcare or other 24/7 high-availability environment. OR Three years relevant desktop support work experience in Information Technology with at least two years experience being within healthcare or other 24/7 high-availability environment.1. Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware.2. Demonstrated knowledge of network communications and server-client environments.3. Strong technical and customer service skills a must.4. Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.5. Ability to build organizational partnerships with others, and be able to negotiate and build consensus.6. Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.7. Demonstrated resourcefulness, initiative, and analytical abilities.8. Must be able to work varied shifts and/or additional hours.9. Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job. Preferred Qualifications ? 10. Successful completion of additional related certification.11. Successful completion of multiple courses in relevant computer fields from a recognized program.12. Experience working in and supporting a virtual desktop environment. License/Certification/Registration Requirements1. Successful completion of CompTIA A+, CompTIA Network+, MCP in Windows Desktop, or other comparable certification. Must present evidence of certification.2. Valid California driver's license.

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Light Work - Walking or standing up to 49% of shift, duties require standard movement, may occasionally lift up to 20 lbs. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose- to improve health!

Our colleagues in corporate strive for excellence in every task, at every moment. We are game changers seeking improvements to processes and more efficient ways of working or adapting to changing financial and industry environments.

As an Assoc Desktop Services Tech, you will provide direct technical support to computer system users focused on areas such as hardware and software, printing, VPN connectivity etc.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
Summarized Purpose:

With direction, provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support for end users.

Essential Functions:

* Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
* Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
* Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
* Determines computer software or hardware needed to set up or alter system.

Education and Experience:

* High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
* Technical positions may require a certificate.
* Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

Knowledge, Skills and Abilities:

* Knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
* The ability to communicate information and ideas so others will understand.
* Ability to troubleshoot and resolve issues on a desktop platform
* Strong customer service communication skills
* Must be able to multi task and pay close attention to detail.

Working Environment:

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

* Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
* Able to work upright and stationary for typical working hours.
* Ability to use and learn standard office equipment and technology with proficiency.
* Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
* May require travel. (Recruiter will provide more details.)