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Desktop services manager skills for your resume and career
15 desktop services manager skills for your resume and career
1. SCCM
- Implemented automation, building and deploying systems using Microsoft Deployment Toolkit (MDT) and SCCM, greatly enhancing system-build consistency.
- Team designed and implemented global SCCM infrastructure, converted packages, and created a new operating system image.
2. Infrastructure
Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.
- Complete end-to-end project management for all Desktop Infrastructure enhancement projects, modernizing enterprise desktop service.
- Perform moves, adds and changes within the Infrastructure team, this includes the moving of offices by local employees.
3. Desktop Services
- Managed Windows Desktop Services group responsible for 1500+ Windows workstations in-house/nationwide; provided real-time hardware/software support for trading systems/workstations.
- Managed multiple teams of technicians in all areas of desktop services, such as: Hardware/Software/Networking/Setup/Configuration/Software Distribution/Asset management.
4. Desktop Hardware
- Maintained records for all desktop hardware and software needs to support staff growth and movement as well as technology refresh.
- Serve as liaison with IT Audit sources regarding information pertaining to desktop hardware/software standards and controls.
5. Desktop Support
- Managed eight technical professionals including Network Administrators, Lotus Notes Developers, E-mail Administrators, Desktop Support Specialists and consultants.
- Improved response time and significantly reduced reliability issues of desktop support staff.
6. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Trusted exclusively to provide system management and personal technical support for executives.
- Managed and supervised second level help desk/desktop technical support operations.
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- Introduced ITIL methodologies to assist in governing day-to-day activities.
- Ensured Desktop team was operating under the ITIL process on a daily basis using the correct processes
8. Asset Management
Asset management describes the management of assets that are invested on behalf of various industries. It is the process of developing, operating, maintaining, and selling assets for profit and managing the money for individuals and companies through stocks, bonds, and cash equivalents, among other things.Alternatively, asset management enables a business to keep track of all of its assets, helps ensure correct depreciation rates, helps identify and manage risk, and removes ghost assets from business inventory.
- Manage all asset management initiatives for all IT (h/w and s/w) while being responsible for annual internal audits.
- Designed and managed an asset management system that provided 99% accuracy reporting of IT assets.
9. Printers
Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.
- Reduced costs $350,000 per year by implementing electronic faxing and removing individual printers and introducing all in one Xerox devices.
- Provided effectual oversight for the transfer and set-up of 448 computers and printers for the new headquarters.
10. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Scheduled, balanced and maintained IMAC and Break/Fix technician's workload, while ensuring adherence to contracted SLA's.
- Served as a liaison between desktop team and upper management, providing a weekly SLA report and project status.
11. Support Services
Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.
- Provide support services according to user and business owner requirements.
- Managed on-site hardware support services for Fortune 500 clients.
12. Level Agreements
- Maintain Service Level Agreements levels over 90% for all calls.
- Define, communicate and monitor service level agreements.
13. PC
- Performed domain administration using Active Directory, and resolve user problems with PC desktop applications and peripheral equipment.
- Apply dynamic leadership talents to 9 technicians and 5 locations, responsible for maintaining over 3000 PC's and users.
14. Remote Desktop
- Maintain testing environment using Remote Desktop Connection Manager.
- Led the conversion of 200 remote desktops to remote access devices reducing desktop related incidents from 200 a month to zero.
15. Mac OS
- Supported the following operating systems, Mac OS 8.6 through OS X, and WIN2K, Windows XP Professional.
- Supported both Mac OS X and Windows 2000, XP platforms.
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List of desktop services manager skills to add to your resume
The most important skills for a desktop services manager resume and required skills for a desktop services manager to have include:
- SCCM
- Infrastructure
- Desktop Services
- Desktop Hardware
- Desktop Support
- Technical Support
- ITIL
- Asset Management
- Printers
- SLA
- Support Services
- Level Agreements
- PC
- Remote Desktop
- Mac OS
- End User Support
- Antivirus
- Incident Management
- TCP/IP
- Network Connectivity
- Linux
- Remedy
- Symantec
- VDI
- Problem Resolution
- Macintosh
- Workstations
- Apple
- Performance Evaluations
- VPN
- Windows XP
- Application Support
- Troubleshoot
- VoIP
- Help Desk
- Direct Reports
- Blackberry
- Lotus Notes
- DNS
- Novell
- Software Support
- Performance Reviews
- User Accounts
- SOX
- SQL
- McAfee
Updated January 8, 2025