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Top 50 Desktop Services Manager Skills

Below we've compiled a list of the most important skills for a Desktop Services Manager. We ranked the top skills based on the percentage of Desktop Services Manager resumes they appeared on. For example, 23.1% of Desktop Services Manager resumes contained Desktop as a skill. Let's find out what skills a Desktop Services Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Desktop Services Manager

1. Desktop
demand arrow
high Demand
Here's how Desktop is used in Desktop Services Manager jobs:
  • Worked collaboratively with third party vendors for off-site support and to identify desktop technology needs.
  • Supervised and mentored management and desktop support staff along with day-to-day operations, quarterly reviews, training, and career development.
  • Refined support procedures, introduced policy statements that better defined the level of support provided by the Desktop Services group.
  • Hired at Highland Oaks Treasury facility as Desktop Manager to increase problem resolution productivity in support of 2,200 users.
  • Lead the drive for standard desktops/laptops look and feel and a standard set of programs that are approved.
  • Participate in the budget process for Infrastructure Department while establishing the budget for the Desktop Services group.
  • Managed Desktop Services staff of 20: analysts, installers, and Help Desk agents.
  • Designed & managed implementation of MDT to simplify, streamline, & standardize desktop deployment.
  • Perform yearly review of Desktop Services Staff and recommend salary adjustments as appropriate.
  • Implemented WSUS to provide security patching for all desktops and laptops.
  • Led Global Task Force to streamline desktop systems.
  • Led enterprise team to standardize on Desktop Applications.
  • Support for 850 desktops\laptops and 150 printers.
  • Maintain a technical roadmap relative to future upgrades to desktop hardware and software environment, reflecting both business and technology trends.
  • Designed and deployed Symantec CMS to inventory desktops and deploy software, patches and tweaks to standard OS and images.
  • Provided leadership to a group of eight desktop support analysts in a very dynamic Windows 95/NT environment.
  • Managed Desktop Operations for Adobe Corporate (San Jose, CA & Orem UT).
  • Managed Desktop Operations (Site Support and Desktop Engineering) and IT Help Desk.
  • Designed & managed implementation of KACE to revamp helpdesk ticket system & desktop management.
  • Managed local IT staff, and all desktop helpdesk tickets.

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892 Desktop Jobs

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2. PCS
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high Demand
Here's how PCS is used in Desktop Services Manager jobs:
  • Conducted troubleshooting for problems and ran monitoring tools to assess the health of servers and PCs.
  • Installed, configured and troubleshot PCs, printers, modems, POS equipment, and software.
  • Procured hardware, including PCs, printers, modems, networking servers, routers and switches.
  • Trained new technicians to troubleshoot PCs, Printers and other equipment for Trade Floor support.
  • Managed network of 5 IBM PCs and 5 Macintosh computers.
  • Upgraded 350 Dell GX100 PCs to Dell 270 PCs.
  • Led organization responsible for the enterprise-wide management of all PCs, printers and related peripherals utilized by 14,000 technology users.
  • Led a team of support personnel in a heterogeneous environment of VAXs, PCs, Macintosh computers, printers and networks.
  • Combined support teams into desktop service support for all PCs and Macintoshes at Harcourt Education's headquarters.

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324 PCS Jobs

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3. Technical Support
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high Demand
Here's how Technical Support is used in Desktop Services Manager jobs:
  • Trusted exclusively to provide system management and personal technical support for executives.
  • Managed and supervised second level help desk/desktop technical support operations.
  • Provided level 3 technical support, as well as training, to technicians when issues exceeded current skill levels.
  • Provided technical support to users who needed advice, assistance, and training in applying hardware and software systems.
  • Lead a team of Technicians, Engineers, and Administrators in the technical support of 6,000 staff.
  • Developed end-user knowledge base instructional articles for entire Technical Support Team to guide them through calls.
  • Lead, develop and mentor providing career growth opportunities for all technical support staff.
  • Coordinate technical support staff schedules for maximum phone and field client assistance.
  • Interfaced with third party technical support vendors and support personnel.
  • Managed inbound Level 2 technical support calls identifying user needs.
  • Analyzed Level 0 Technical support calls for advanced technical support.
  • Provided trading floor technical support.
  • supervised technicians to assist customers with technical support of desktop computers, applications and other related technology.
  • Managed IMAC and Break/Fix technical support for Credit Suisse North America Branches.
  • Managed Level 2 desktop technical support staff of 25+ technicians supporting the entire Credit Suisse NY campus.

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1,484 Technical Support Jobs

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4. Customer Service
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high Demand
Here's how Customer Service is used in Desktop Services Manager jobs:
  • Worked directly with clients to ensure satisfactory working relationships and positive customer service.
  • Insured efficient and effective procedures are utilized to provide excellent customer service.
  • Provide effective situation management and escalation while providing excellent customer service.
  • Collaborated with customer service to resolve any problems.
  • Performed customer service functions as requested.
  • Interview the client at their workplace and high-level meeting to optimized NMCI customer service and continuing interpersonal relationships.
  • Supplied technical support for customers, sales staff and customer service representatives.
  • Hire, train and supervise customer service staff.
  • Increased Customer service satisfaction by 39%
  • Managed 11 Entex Technicians with statistical analysis, training and mentoring that guaranteed outstanding customer service.
  • Used Saleforce.com in a Help Desk/Customer Service environment.
  • Create and maintain performance reports to monitor customer service levels of technicians.

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5,701 Customer Service Jobs

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5. Windows XP
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high Demand
Here's how Windows XP is used in Desktop Services Manager jobs:
  • Initiated a Windows XP desktop migration, including application remediation.
  • Supported the following operating systems, Mac OS 8.6 through OS X, and WIN2K, Windows XP Professional.
  • Facilitated in the migration of over 1,000 client workstations from Windows NT to Windows XP operating system.
  • Designed and implemented the first deployment of Windows XP in the environment.
  • Planned and executed Windows XP roll-out.
  • Upgraded 20,000 windows XP clients to windows 7 in an 8 week window.
  • Performed mass rollout of Windows XP Professional from Windows NT at the desktop level.
  • Conducted a company-wide Windows XP migration from an [ ] environment.

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7 Windows XP Jobs

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6. SLA
demand arrow
high Demand
Here's how SLA is used in Desktop Services Manager jobs:
  • Scheduled, balanced and maintained IMAC and Break/Fix technician's workload, while ensuring adherence to contracted SLA's.
  • Served as a liaison between desktop team and upper management, providing a weekly SLA report and project status.
  • Ensured SLA's are continuously met by coordinating resource requirements; utilized performance metrics measurement tools.
  • Exceeded the 99% SLA for device compliance of Anti-virus, Encryption and SCCM levels.
  • Negotiated SLA's between the business unit customers and the desktop services team.
  • Assumed full responsibility in maintaining and documenting SLA's and trends accordingly.
  • Lead the Windows 7 Deployment activities to make sure SLA targets are met
  • Manage and maintain SLA and Policies and Procedures globally.
  • Prepare client documents and marketing materials for translation.
  • Negotiated SLA's with the business unit customers.
  • Negotiated with vendor to improve overall contracted SLAs for response and resolution times at no additional cost to the City.
  • Developed the desktop services organization; enabling case clearance within SLA and to internal client satisfaction.
  • Prevented $2 million in annual SLA penalties by maintaining alignment with new client SLAs.
  • Created and maintained reports to ensure compliance of SLAs.
  • Managed SLAs and SLA compliance.

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24 SLA Jobs

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7. Laser Printers
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high Demand
8 Laser Printers Jobs

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8. Laptops
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high Demand
Here's how Laptops is used in Desktop Services Manager jobs:
  • Improved the enterprise security posture through the successful implementation of Guardian Edge Whole Disk Encryption on 300 laptops.
  • Result: Purchased and deployed new desktop PC's and laptops with Windows 2000 for the new domain.
  • Deploy and replace desktops/laptops and ensure that new desktops are registered in the system;.
  • Install and configure new hardware including servers, laptops, desktops, and printers.
  • Support, service, purchase and deploy Desktops, Laptops and their peripherals.
  • Negotiated with vendor equipment buy back for all end of life laptops.
  • Build, fix, repair and deploy desktops and laptops.
  • Developed organizational hardware standards for all pc's, laptops, and printers.

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116 Laptops Jobs

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9. Asset Management
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high Demand
Here's how Asset Management is used in Desktop Services Manager jobs:
  • Managed multiple teams of technicians in all areas of desktop services, such as: Hardware/Software/Networking/Setup/Configuration/Software Distribution/Asset management.
  • Manage all asset management initiatives for all IT (h/w and s/w) while being responsible for annual internal audits.
  • Designed and managed an asset management system that provided 99% accuracy reporting of IT assets.
  • Established formal asset management process that led to efficiencies in IT procurement and improved the accountability of corporate assets.
  • Provided lifecycle Asset Management to include procurement, asset tracking, PC imaging, warehousing, and support services.
  • Group highlights include: Successfully implemented Altiris for asset management, application deployment, and patch management.

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215 Asset Management Jobs

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10. Active Directory
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high Demand
Here's how Active Directory is used in Desktop Services Manager jobs:
  • Performed domain administration using Active Directory, and resolve user problems with PC desktop applications and peripheral equipment.
  • Perform various network security admin duties such as updating/changing security permissions and creating NT/Active Directory Domain accounts.
  • Supported all active directory needs while simultaneously maintaining all vendor maintenance and support agreements.
  • Designed and managed implementation of new Active Directory/Exchange 2003 environment.
  • Coordinated the migration of 35,000 + users to Active Directory while managing workstation upgrades of 27,000+ to coincide with deployment plan.
  • Collaborated with team to perform domain migration of every account and object from 2003 to 2008 active directory domain.
  • Assisted in the planning and migration of 1100 users to Active Directory.
  • Installed and supported a complete Active Directory environment for all supported users.
  • Test and implement Active Directory Global Policies.
  • Utilize Active Directory to create domains in the workgroup environment with organizational units, groups, users, and computers.

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213 Active Directory Jobs

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11. Infrastructure
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high Demand
Here's how Infrastructure is used in Desktop Services Manager jobs:
  • Collaborate with all infrastructure running critical business applications and with enterprise personnel on strategic initiatives of the organization.
  • Complete end-to-end project management for all Desktop Infrastructure enhancement projects, modernizing enterprise desktop service.
  • Network infrastructure installations/decommissions, data cabling; and IP address management.
  • Perform moves, adds and changes within the Infrastructure team, this includes the moving of offices by local employees.
  • Team designed and implemented global SCCM infrastructure, converted packages, and created a new operating system image.
  • Managed team of 12-15 employees and 3rd party vendors, providing infrastructure, desktop and printer support.
  • Lead infrastructure for content management, upgrades, local area network configuration of $4.5M IT equipment.
  • Manage the team to create the software delivery infrastructure (application packaging).
  • Received, tracked, configured and migrated infrastructure to cutting edge hardware.

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1,868 Infrastructure Jobs

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12. End User
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high Demand
Here's how End User is used in Desktop Services Manager jobs:
  • Created a comprehensive end user communication program that includes internal web articles and planned and unplanned outage notifications.
  • Developed in-house end user training programs, increasing productivity.
  • Developed and implemented end user training.
  • Provide network, hardware and software end user support for 5 hospitals and multiple physician practices within the Crozer-Keystone Health System.
  • Manage all aspects of delivery of end users experience including, Virtual Computers, Laptops, Kiosks, Conference equipment.
  • Managed 4 full-time End User Computing Technicians for day-to-day support of Corporate IT headquarters building for AHS-IS.
  • Created annual budgets for equipment, training and services for Corporate IT End User Computing Team.
  • Co-managed over 100 regional End User Computing Technicians with Facility Directors at over 32 hospitals.
  • Analyzed complicated billing issues within 72 hours of end user calls into customer support.
  • End user advanced technical training initiatives, using Screen Cast technologies, i.e.
  • Applied any credits and adjustments, as justified, to the end user.
  • Meet with end users on enhancements and repair of bugs through the vendor.
  • Provided and repaired network, local printer supported for all end users.
  • Answered incoming calls for end user questions, and request updates.
  • Developed in- house end user training programs, increasing productivity.
  • End user support troubleshooting and resolving issues with Windows XP desktops Install and repair all pc hardware, laptops and peripherals.
  • Develop and enforce the IT asset procedures and controls to insure the quality of all deployments to the end user.
  • Edited and tested scripts for video and workbook learning systems for end user software.
  • Key member of every IT Project team impacting the end user or the desktop.
  • Deployed Zendesk ticketing system, increasing depart- ment productivity and reducing end user downtime.

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1,662 End User Jobs

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13. Desk Support
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high Demand
123 Desk Support Jobs

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14. OS
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high Demand
Here's how OS is used in Desktop Services Manager jobs:
  • Consolidated assessment information into design specifications and projects defining overall technical architecture solution, along with associated costs.
  • Lead IT initiatives for reducing on-site installation time and delivery costs through implementing Dell custom factory integration services.
  • Performed standardization of services across all locations to increase customer satisfaction.
  • Assisted with creation and implementation of synthetic scripts in support of proactive monitoring initiative across all Tier 1 applications.
  • Managed multiple teams responsible for the support of all Client Devices and Technologies across 23 national and international locations.
  • Decreased printer operation costs by over 50% by defaulting to B&W instead of color.
  • Led the development of strategy for the management and administration for all supported devices across Argo Group.
  • Assist in securing the network by upgrading Microsoft Exchange Server 2003 and 2007 security policy and implementation.
  • Support for 1100 Employees locally and across multiple remote locations in the United States and Internationally.
  • Reduced printing cost by over 60% by eliminating/consolidating printers and defaulting to B&W.
  • Achieved successful, minimally disruptive releases through close collaboration with the Release Management team.
  • Supervised a staff of 20 supporting GE Nuclear in San Jose, CA.
  • Standardized on Dell PC's and HP printers reducing support costs.
  • Supported both Mac OS X and Windows 2000, XP platforms.
  • Re-negotiated several service contracts (Printer Maintenance, Altiris) resulting in average cost savings of 20%.
  • Designed and managed implementation of single PC image (11 hardware models) using sysprep & Ghost.
  • Designed 10 corporate catalogs including: Hospital/General Surgery, Physician, OB/GYN, Dental and Larparoscopic.
  • Implemented Barracuda Spam Firewall and XOSoft WanSync for Exchange spam filtering, DR, and HA.
  • Supported Microsoft Office Suites as well as Microsoft Application suites, CAD software, including Altium, Simplis, SolidWorks.
  • Provide basic support for PeopleSoft clients in regards to logging into My HR and Kronos.

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473 OS Jobs

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15. Email
demand arrow
average Demand
Here's how Email is used in Desktop Services Manager jobs:
  • Help Desk Manager- supervised technicians performing work through phone, emails, and conducting remote session of the computer in question.
  • Served as project manager for email migration from Netscape Mail to Exchange for 800 domestic and 1,500 global users.
  • Provided support by Phone, Email, Face to Face, and through Remote management tools.
  • Project managed the migration of all LAN and email services into a new data center.
  • Experience in Blackberry, Email Encryption, Anti-spam and Anti-virus.
  • Maintained the GMAIL Administrator console to and performed various email support duties including account creation and password management.
  • Implemented an escalated executive VIP support process through a hotline / email / ticket procedure.
  • Voice manager for Octel voicemail.
  • Manage and support the sites Definity PBX, and Intuity Voicemail System performing adds, changes, and deletes.
  • VOICE KNOWLEDGE: Definity PBX, and Intutity Voicemail PROTOCOLS: TCP/IP, NWLink IPX/SPX, NetBEUI

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2,652 Email Jobs

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16. Sccm
demand arrow
average Demand
Here's how Sccm is used in Desktop Services Manager jobs:
  • Implemented automation, building and deploying systems using Microsoft Deployment Toolkit (MDT) and SCCM, greatly enhancing system-build consistency.
  • Improved the enterprise software and image management posture through the successful implementation of Microsoft SCCM.
  • Maintain the SCCM (System Center Configuration Manager) Server and its software distribution capabilities.
  • Deployed SCCM to combat vulnerabilities through improvements in patch management.

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45 Sccm Jobs

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17. Performance Reviews
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average Demand
Here's how Performance Reviews is used in Desktop Services Manager jobs:
  • Performed hiring/termination, set annual performance goals, coached staff for personal development, administered annual performance reviews.
  • Interviewed potential candidates and administered performance reviews.
  • Created and administered yearly performance reviews.
  • Managed team of desktop support technicians and was responsible for interviewing, hiring, performance reviews, compensation planning and terminations.
  • Handled personnel matters such as performance reviews and technical development of staff.
  • Conducted staff meetings and performance reviews.

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23 Performance Reviews Jobs

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18. VPN
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average Demand
Here's how VPN is used in Desktop Services Manager jobs:
  • Managed enterprise-wide projects, including Microsoft Office and OS upgrades, remote VPN Solution, and PC/Mac hardware refresh.
  • Installed and updated over 250 accounts for VPN access for Health Department users.
  • Support laptop users for wireless connections/broadband PC cards/Cisco VPN connections.
  • Managed and supported issues related to Blackberry/RIM, Palm and Citrix / VPN connectivity plus configured Microsoft Servers 2003 Services.

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87 VPN Jobs

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19. Novell
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average Demand
Here's how Novell is used in Desktop Services Manager jobs:
  • Performed basic Administration account such as unlock and reset passwords using Active Directory Management Console and Novell Console One.
  • Maintained hardware and software and administer the latest versions of Novell, Microsoft NT, and Microsoft.
  • Participate in conversion of Novell to Windows Server.
  • Intel-based Servers: MS Windows NT/2K/2003 and Novell.
  • Planned and implemented multiple projects including; Intel LANDesk Implementation, Novell to NT Server Migration, Client Training Initiative.

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20. Macintosh
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average Demand
Here's how Macintosh is used in Desktop Services Manager jobs:
  • Developed training material and educated new employees on the use of all hardware and software on both Macintosh and Windows platforms.
  • Evaluated, procured and supported business and educational software on Intel and Macintosh platforms.
  • Worked on Macintosh based systems.

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29 Macintosh Jobs

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21. Lotus Notes
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average Demand
Here's how Lotus Notes is used in Desktop Services Manager jobs:
  • Managed eight technical professionals including Network Administrators, Lotus Notes Developers, E-mail Administrators, Desktop Support Specialists and consultants.
  • Project lead in Deploying Lotus Notes 5.03 through 6.01 for both Mac and PC platforms.
  • Coordinate migration from Lotus CCMail to Lotus Notes mail in a desktop/laptop environment.

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49 Lotus Notes Jobs

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22. Apple
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average Demand
Here's how Apple is used in Desktop Services Manager jobs:
  • Managed a Mac refresh project utilizing Apple Open Directory, standardizing on OSX 10.5.2 & Adobe CS3.
  • Supported 126 different languages in a mixed computer environment Implemented Software distribution in a Apple environment

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652 Apple Jobs

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23. Direct Reports
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average Demand
Here's how Direct Reports is used in Desktop Services Manager jobs:
  • Delivered expert supervision to four indirect reports and three contract technicians while reporting directly to senior manager of desktop services.
  • Review technology requests and work with direct reports to schedule and complete Health needs.
  • Managed the Second Level Call Center in India (4 direct reports).
  • Provided direction, coaching, and guidance to direct reports.
  • Manage 4 direct reports and 38 employees
  • Managed more than 70 direct reports spread out throughout the U.S., U.K. and Puerto Rico.
  • Provided ongoing mentorship of direct reports.

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333 Direct Reports Jobs

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24. Support Services
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average Demand
Here's how Support Services is used in Desktop Services Manager jobs:
  • Provide support services according to user and business owner requirements.
  • Managed on-site hardware support services for Fortune 500 clients.

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299 Support Services Jobs

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25. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Desktop Services Manager jobs:
  • Monitor and troubleshoot system availability and security breaches.
  • Directed technical support and troubleshooting.
  • Performed routine computer maintenance for the department; this includes software installation and upgrades, networking tasks and troubleshooting.
  • Installed, configured, troubleshooted, and maintained hardware and software to ensure the availability and functionality of systems.
  • Led team in analyzing and troubleshooting hardware, software and networking issues and outages.
  • Provided updated information for stores with simplify tickets and issues with troubleshooting methods.
  • Provided troubleshooting support to page layout functions to assure achievement of team goals.
  • Configure, troubleshoot, install and problem solve software.
  • Identify network problems and troubleshoot software and hardware failures.
  • Manage and troubleshoot resolution of core package problems.
  • Provided troubleshooting insights on server issues.
  • Performed remote logins to Mattress Firm stores across the nation for various troubleshooting issues by using Remote Desktop Connection Manager.

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482 Troubleshoot Jobs

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26. Symantec
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average Demand
Here's how Symantec is used in Desktop Services Manager jobs:
  • Reduced disk encryption times by 50% by upgrading devices to Symantec EndPoint Encryption.
  • Project Manager on global Office 2007 upgrade and Symantec Antivirus from research to implementation.

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61 Symantec Jobs

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27. Hardware Issues
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average Demand
3 Hardware Issues Jobs

No jobs at selected location

28. Itil
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average Demand
Here's how Itil is used in Desktop Services Manager jobs:
  • Introduced ITIL methodologies to assist in governing day-to-day activities.
  • Ensured Desktop team was operating under the ITIL process on a daily basis using the correct processes
  • Assisted in the implementation of ITIL processes for all IT service provider groups involved in the HCL/AMD contract.
  • Developed new workflows using ITIL practices for improved problem management.

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106 Itil Jobs

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29. Internet
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average Demand
Here's how Internet is used in Desktop Services Manager jobs:
  • Designed and implemented OpenDNS to enhance Internet security and content filtering.
  • Installed hardware and provided troubleshooting for desktop/laptop computers, local, LAN, and Internet-based applications.
  • Use your device as a modem to connect to the Internet from your computer.
  • Pinged stores and workstations for internet connectivity through CMD and IP Address.

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199 Internet Jobs

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30. Level Agreements
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low Demand
Here's how Level Agreements is used in Desktop Services Manager jobs:
  • Maintain Service Level Agreements levels over 90% for all calls.
  • Define, communicate and monitor service level agreements.
  • Set up and coordinated service level agreements.
  • Created and administered Service Level Agreements (SLAs) for Desktop & Helpdesk department.

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23 Level Agreements Jobs

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31. Daily Operations
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low Demand
Here's how Daily Operations is used in Desktop Services Manager jobs:
  • Direct daily operations of department and coordinated project activities with other departments.
  • Prepared advertising material and supervised the quality of daily operations.
  • Manage daily operations and staff.
  • Managed the daily operations of personnel, systems and processes to ensure low cost and efficient use of Echostar resources.
  • Managed daily operations of the in-house prepress department, consisting a total of 8 desktop operators covering 2 shifts.

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65 Daily Operations Jobs

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32. Voip
demand arrow
low Demand
Here's how Voip is used in Desktop Services Manager jobs:
  • Managed and performed Blackberry to iPhone conversion for all mobile customers, Customer-side implementation of Shoretel VOIP phone systems.

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369 Voip Jobs

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33. SMS
demand arrow
low Demand
Here's how SMS is used in Desktop Services Manager jobs:
  • Work with corporate software distribution department for updates to specialized software packages distributed via SMS.
  • Manage desktops through the use of SMS.
  • Designed Help Desk department schematic and procedures Implemented free SMS alternative for each Workstation to allow for control and maintenance

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13 SMS Jobs

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34. Business Units
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low Demand
Here's how Business Units is used in Desktop Services Manager jobs:
  • Performed customer assessments defining IT requirements for business units.
  • Project Manager for integration of support teams from two different business units (Corporate IT and School Education).
  • Coordinated work required to support business units and other IT functional areas.
  • Worked with business units and customers to explain, implement, and review IT service offerings.
  • Managed the creative resources department which provides graphic design and production services to four business units consisting of 28 product categories.
  • Functioned as a liaison between business units and senior IT management and participated in the IT Culture Committee.

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337 Business Units Jobs

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35. Incident Management
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low Demand
Here's how Incident Management is used in Desktop Services Manager jobs:
  • Managed subcontractors providing Service Desk incident management tool setup and configuration as well as steady support.
  • Implemented BMC Service Desk Express, enabling verifiable incident management with reporting capability.

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266 Incident Management Jobs

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36. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Desktop Services Manager jobs:
  • Assisted in the migration from a token-ring network to TCP/IP based Ethernet solution.

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37. Unix
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low Demand
Here's how Unix is used in Desktop Services Manager jobs:
  • Performed UNIX and Windows administration.

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121 Unix Jobs

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38. Problem Resolution
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low Demand
Here's how Problem Resolution is used in Desktop Services Manager jobs:
  • Work with network administration and support team to coordinate timely problem resolutions.
  • Provide daily operational support & problem resolutions for deployed servers.
  • Resulted in a reduced cycle time for problem resolution from an average of three weeks to an average of eight hours.
  • Develop and implement processes and procedures increasing accurate problem resolution, response time and customer satisfaction rating of 81%.
  • Manage team's activities related to problem resolution, root cause analysis, and proactive problem avoidance.

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141 Problem Resolution Jobs

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39. Mcafee
demand arrow
low Demand
Here's how Mcafee is used in Desktop Services Manager jobs:
  • Blackberry Desktop Manager, McAfee, Novell, Citrix MetaFrame, Dameware, Norton Ghost, Avaya /Audix,

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43 Mcafee Jobs

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40. Special Projects
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low Demand
Here's how Special Projects is used in Desktop Services Manager jobs:
  • Conducted outside contractor negotiations for special projects and provided mentoring and cross training focused on enhancing individual skills.
  • Develop, implement, and administer special projects.
  • Manage Special Projects that are awarded to Design by Bear Stearns.

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343 Special Projects Jobs

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41. Antivirus
demand arrow
low Demand
Here's how Antivirus is used in Desktop Services Manager jobs:
  • Deploy security patches and antivirus/malware updates to Desktop/Laptops.

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112 Antivirus Jobs

No jobs at selected location

42. Wsus
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low Demand
2 Wsus Jobs

No jobs at selected location

43. User Accounts
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low Demand
Here's how User Accounts is used in Desktop Services Manager jobs:
  • Administer user accounts on enterprise level Microsoft Active Directory and Linux.
  • Create user accounts and passwords for New Hires, as well as password unlocking and resets.
  • Managed special projects such as the implementation of Active Directory and creating user accounts.
  • Assist in day to day maintenance of user accounts in Active Directory.
  • Create and maintain user accounts/profiles.
  • Configure and maintain user accounts.

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149 User Accounts Jobs

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44. Xerox
demand arrow
low Demand
Here's how Xerox is used in Desktop Services Manager jobs:
  • Reduced costs $350,000 per year by implementing electronic faxing and removing individual printers and introducing all in one Xerox devices.
  • Developed business proposals for new clients, developed training manuals, and trained individuals on the 6085 Xerox System.

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22 Xerox Jobs

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45. SQL
demand arrow
low Demand
Here's how SQL is used in Desktop Services Manager jobs:
  • Have attended Building Leadership Skills training and successfully completed that course along with a System Administrator Course for Goldmine and SQL.

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1,112 SQL Jobs

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46. Technical Staff
demand arrow
low Demand
Here's how Technical Staff is used in Desktop Services Manager jobs:
  • Managed helpdesk and technical staff throughout the United States and the United Kingdom in a MAC OS environment.

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62 Technical Staff Jobs

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47. Staff Members
demand arrow
low Demand
Here's how Staff Members is used in Desktop Services Manager jobs:
  • Managed work assignments and resource allocation for all staff members.
  • Motivate and direct staff members and subordinates.
  • Conducted periodic performance evaluations and annual personnel reviews for staff members.
  • Interview, hire, and train full time and temporary staff members and develop employee evaluations.
  • Led a team of 5-6 IT staff members.

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223 Staff Members Jobs

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48. QA
demand arrow
low Demand
Here's how QA is used in Desktop Services Manager jobs:
  • Developed and ensured consistent application of format, delivery, and other QA measures.
  • Key Accomplishments: Managed, planned, coordinated, and implemented multiple moves of the QA lab
  • Plan and procure equipment base on SW, HW, QA Engineering roadmaps.

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228 QA Jobs

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49. Netware
demand arrow
low Demand
Here's how Netware is used in Desktop Services Manager jobs:
  • Supported Novell Netware environment world-wide.
  • Upgraded Novell servers from Netware 4 to Netware 6.

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77 Netware Jobs

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50. Network Printers
demand arrow
low Demand
Here's how Network Printers is used in Desktop Services Manager jobs:
  • Create and configure network printers.

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4 Network Printers Jobs

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Desktop Services Manager Jobs

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20 Most Common Skills For A Desktop Services Manager

Desktop

30.2%

PCS

8.5%

Technical Support

6.4%

Customer Service

5.6%

Windows XP

5.2%

SLA

4.7%

Laser Printers

4.7%

Laptops

3.8%

Asset Management

3.8%

Active Directory

3.5%

Infrastructure

3.5%

End User

2.9%

Desk Support

2.9%

OS

2.8%

Email

2.3%

Sccm

2.0%

Performance Reviews

2.0%

VPN

1.9%

Novell

1.8%

Macintosh

1.6%
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Typical Skill-Sets Required For A Desktop Services Manager

Rank Skill
1 Desktop 23.1%
2 PCS 6.5%
3 Technical Support 4.9%
4 Customer Service 4.3%
5 Windows XP 4.0%
6 SLA 3.6%
7 Laser Printers 3.6%
8 Laptops 2.9%
9 Asset Management 2.9%
10 Active Directory 2.7%
11 Infrastructure 2.7%
12 End User 2.2%
13 Desk Support 2.2%
14 OS 2.1%
15 Email 1.7%
16 Sccm 1.5%
17 Performance Reviews 1.5%
18 VPN 1.5%
19 Novell 1.4%
20 Macintosh 1.2%
21 Lotus Notes 1.2%
22 Apple 1.2%
23 Direct Reports 1.2%
24 Support Services 1.2%
25 Troubleshoot 1.0%
26 Symantec 1.0%
27 Hardware Issues 1.0%
28 Itil 1.0%
29 Internet 1.0%
30 Level Agreements 1.0%
31 Daily Operations 0.8%
32 Voip 0.8%
33 SMS 0.8%
34 Business Units 0.8%
35 Incident Management 0.7%
36 Tcp/Ip 0.7%
37 Unix 0.6%
38 Problem Resolution 0.6%
39 Mcafee 0.6%
40 Special Projects 0.6%
41 Antivirus 0.6%
42 Wsus 0.6%
43 User Accounts 0.6%
44 Xerox 0.6%
45 SQL 0.6%
46 Technical Staff 0.6%
47 Staff Members 0.6%
48 QA 0.5%
49 Netware 0.5%
50 Network Printers 0.5%
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16,456 Desktop Services Manager Jobs

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