Desktop support analysts are trained IT support professionals who resolve technical issues relating to an organization's computer system, telecommunications network, LANs and WANs, and desktop computers. They help to resolve technical problems on desktop hardware and applications for all users of technology. Sometimes, they participate in the design, testing, and implementation of new products or services. Also, they perform routine inspections, troubleshoot encountered errors, and maintain inventories on all applications. Additionally, they develop strategies and systems to improve and coordinate desktop support efforts.
An associate's degree in computer technology, management information systems, or a similar field is required for this role. Applicants must have at least two years of work experience in a related field. This particular profession requires communication skills, customer service skills, computer literacy, and professional IT training.
Desktop support analyst makes about $45,596 per year which is $21.92 per hour. It ranges between $35,000 and $59,000.
How to Become a Desktop Support Analyst
What is a Desktop Support Analyst
There is more than meets the eye when it comes to being a Desktop Support Analyst. For example, did you know that they make an average of $22.35 an hour? That's $46,497 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Desktop Support Analyst Do
There are certain skills that many Desktop Support Analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
How To Become a Desktop Support Analyst
If you're interested in becoming a Desktop Support Analyst, one of the first things to consider is how much education you need. We've determined that 49.7% of Desktop Support Analysts have a bachelor's degree. In terms of higher education levels, we found that 4.8% of Desktop Support Analysts have master's degrees. Even though most Desktop Support Analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Desktop Support Analyst. When we researched the most common majors for a Desktop Support Analyst, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Desktop Support Analyst resumes include Master's Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Desktop Support Analyst. In fact, many Desktop Support Analyst jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Desktop Support Analysts also have previous career experience in roles such as Computer Technician or Help Desk Analyst.
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Desktop Support Analyst Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Desktop Support Analyst can determine their career goals through the career progression. For example, they could start out with a role such as Systems Administrator, progress to a title such as Information Technology Manager and then eventually end up with the title Information Technology Director.
Desktop Support Analyst Jobs You Might Like
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Average Salary for a Desktop Support Analyst
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12 Desktop Support Analyst Resume Examples
Build a professional desktop support analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your desktop support analyst resume.
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Anthony Ross Desktop Support Analyst |
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Peter Henderson Desktop Support Analyst Experience Desktop Support Analyst2019 - Present Robert Half International•Houston, TX
Technical Support Engineer2013 - 2019 Dyson Real Estate•Chicago, IL
Systems Support Specialist2010 - 2013 Robert Half International•Chicago, IL
Skills Level SupportSoftware ApplicationsHelpdeskC-LevelAsset ManagementActive DirectoryHardwareRFTroubleshootComputer System Education Certificate Computer Science2009 - 2010 Purdue University•West Lafayette, IN |
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Learn How To Write a Desktop Support Analyst Resume
At Zippia, we went through countless Desktop Support Analyst resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Desktop Support Analyst Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Desktop Support Analyst Resume templates
Zippia allows you to choose from different easy-to-use Desktop Support Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Desktop Support Analyst Demographics
Desktop Support Analyst Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among Desktop Support Analysts, 12.1% of them are women, while 87.9% are men.
- The most common race/ethnicity among Desktop Support Analysts is White, which makes up 58.6% of all Desktop Support Analysts.
- The most common foreign language among Desktop Support Analysts is Spanish at 47.3%.
Find the best Desktop Support Analyst job for you
Desktop Support Analyst Jobs You Might Like
- High Paying Desktop Support Analyst Jobs - $61K and Up
- Entry Level Desktop Support Analyst Jobs
- Part Time Desktop Support Analyst Jobs
- Actively Hiring
- No Degree Desktop Support Analyst Jobs
Top Colleges for Desktop Support Analysts
1. Massachusetts Institute of Technology
Cambridge, MA • Private
2. Stanford University
Stanford, CA • Private
3. Harvard University
Cambridge, MA • Private
4. Duke University
Durham, NC • Private
5. University of Pennsylvania
Philadelphia, PA • Private
6. Georgia Institute of Technology
Atlanta, GA • Private
7. Cornell University
Ithaca, NY • Private
8. Georgetown University
Washington, DC • Private
9. Dartmouth College
Hanover, NH • Private
10. Northwestern University
Evanston, IL • Private
Find the best Desktop Support Analyst job for you
Desktop Support Analyst Jobs You Might Like
- High Paying Desktop Support Analyst Jobs - $61K and Up
- Entry Level Desktop Support Analyst Jobs
- Part Time Desktop Support Analyst Jobs
- Actively Hiring
- No Degree Desktop Support Analyst Jobs
Online Courses For Desktop Support Analyst That You May Like
Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...
Top Skills For a Desktop Support Analyst
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.3% of Desktop Support Analysts listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.
Best States For a Desktop Support Analyst
Some places are better than others when it comes to starting a career as a Desktop Support Analyst. The best states for people in this position are Massachusetts, New York, Oregon, and Maryland. Desktop Support Analysts make the most in Massachusetts with an average salary of $61,638. Whereas in New York and Oregon, they would average $60,038 and $55,614, respectively. While Desktop Support Analysts would only make an average of $55,073 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. District of Columbia
$57,039
Avg. Salary
2. New Hampshire
$51,214
Avg. Salary
3. Nevada
$50,896
Avg. Salary
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Desktop Support Analyst Videos
