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What is a Desktop Support Analyst

Desktop support analysts are trained IT support professionals who resolve technical issues relating to an organization's computer system, telecommunications network, LANs and WANs, and desktop computers. They help to resolve technical problems on desktop hardware and applications for all users of technology. Sometimes, they participate in the design, testing, and implementation of new products or services. Also, they perform routine inspections, troubleshoot encountered errors, and maintain inventories on all applications. Additionally, they develop strategies and systems to improve and coordinate desktop support efforts.

An associate's degree in computer technology, management information systems, or a similar field is required for this role. Applicants must have at least two years of work experience in a related field. This particular profession requires communication skills, customer service skills, computer literacy, and professional IT training.

Desktop support analyst makes about $45,596 per year which is $21.92 per hour. It ranges between $35,000 and $59,000.

There is more than meets the eye when it comes to being a Desktop Support Analyst. For example, did you know that they make an average of $22.35 an hour? That's $46,497 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desktop Support Analyst Do

There are certain skills that many Desktop Support Analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Desktop Support Analyst does

How To Become a Desktop Support Analyst

If you're interested in becoming a Desktop Support Analyst, one of the first things to consider is how much education you need. We've determined that 49.7% of Desktop Support Analysts have a bachelor's degree. In terms of higher education levels, we found that 4.8% of Desktop Support Analysts have master's degrees. Even though most Desktop Support Analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Desktop Support Analyst. When we researched the most common majors for a Desktop Support Analyst, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Desktop Support Analyst resumes include Master's Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Desktop Support Analyst. In fact, many Desktop Support Analyst jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Desktop Support Analysts also have previous career experience in roles such as Computer Technician or Help Desk Analyst.

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And if you’re looking for a job, here are the five top employers hiring now:

  1. Merck Jobs (12)
  2. Chevron Jobs (22)
  3. AT&T Jobs (13)
  4. Exxon Mobil Jobs (19)
  5. IBM Jobs (42)
Average Salary
$46,497
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
135,425
Job Openings
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Desktop Support Analyst Career Paths

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Average Salary for a Desktop Support Analyst

Desktop Support Analysts in America make an average salary of $46,497 per year or $22 per hour. The top 10 percent makes over $61,000 per year, while the bottom 10 percent under $35,000 per year.
Average Salary
$46,497
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How much should you be earning as an Desktop Support Analyst? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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12 Desktop Support Analyst Resume Examples

Learn How To Write a Desktop Support Analyst Resume

At Zippia, we went through countless Desktop Support Analyst resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Desktop Support Analyst Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Merck Jobs (12)
  2. Chevron Jobs (22)
  3. AT&T Jobs (13)
  4. Exxon Mobil Jobs (19)
  5. IBM Jobs (42)

Choose From 10+ Customizable Desktop Support Analyst Resume templates

Zippia allows you to choose from different easy-to-use Desktop Support Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume

Desktop Support Analyst Demographics

Desktop Support Analyst Gender Distribution

Male
Male
88%
Female
Female
12%

After extensive research and analysis, Zippia's data science team found that:

  • Among Desktop Support Analysts, 12.1% of them are women, while 87.9% are men.

  • The most common race/ethnicity among Desktop Support Analysts is White, which makes up 58.6% of all Desktop Support Analysts.

  • The most common foreign language among Desktop Support Analysts is Spanish at 47.3%.

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Desktop Support Analyst Education

Desktop Support Analyst Majors

11.8 %

Desktop Support Analyst Degrees

Bachelors

49.7 %

Associate

34.5 %

Masters

4.8 %

Top Colleges for Desktop Support Analysts

1. Massachusetts Institute of Technology

Cambridge, MA • Private

In-State Tuition
$51,832
Enrollment
4,550

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

4. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

5. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

6. Georgia Institute of Technology

Atlanta, GA • Private

In-State Tuition
$12,424
Enrollment
15,201

7. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

8. Georgetown University

Washington, DC • Private

In-State Tuition
$54,104
Enrollment
7,089

9. Dartmouth College

Hanover, NH • Private

In-State Tuition
$55,453
Enrollment
4,312

10. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451
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Online Courses For Desktop Support Analyst That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
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Top Skills For a Desktop Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.3% of Desktop Support Analysts listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

Best States For a Desktop Support Analyst

Some places are better than others when it comes to starting a career as a Desktop Support Analyst. The best states for people in this position are Massachusetts, New York, Oregon, and Maryland. Desktop Support Analysts make the most in Massachusetts with an average salary of $61,638. Whereas in New York and Oregon, they would average $60,038 and $55,614, respectively. While Desktop Support Analysts would only make an average of $55,073 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Desktop Support Analyst Jobs:
450
Highest 10% Earn:
$77,000
Location Quotient:
2.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Desktop Support Analyst Jobs:
337
Highest 10% Earn:
$69,000
Location Quotient:
1.69
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Desktop Support Analyst Jobs:
378
Highest 10% Earn:
$67,000
Location Quotient:
1.59
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Desktop Support Analysts

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Top Desktop Support Analyst Employers

Most Common Employers For Desktop Support Analyst

RankCompanyZippia ScoreAverage Desktop Support Analyst SalaryAverage Salary
1$98,147
2$97,769
3$92,808
4$88,482
5$86,728
6$83,024

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