Desktop support analysts are trained IT support professionals who resolve technical issues relating to an organization's computer system, telecommunications network, LANs and WANs, and desktop computers. They help to resolve technical problems on desktop hardware and applications for all users of technology. Sometimes, they participate in the design, testing, and implementation of new products or services. Also, they perform routine inspections, troubleshoot encountered errors, and maintain inventories on all applications. Additionally, they develop strategies and systems to improve and coordinate desktop support efforts.
An associate's degree in computer technology, management information systems, or a similar field is required for this role. Applicants must have at least two years of work experience in a related field. This particular profession requires communication skills, customer service skills, computer literacy, and professional IT training.
Desktop support analyst makes about $45,596 per year which is $21.92 per hour. It ranges between $35,000 and $59,000.
There is more than meets the eye when it comes to being a Desktop Support Analyst. For example, did you know that they make an average of $22.35 an hour? That's $46,497 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Desktop Support Analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
If you're interested in becoming a Desktop Support Analyst, one of the first things to consider is how much education you need. We've determined that 49.7% of Desktop Support Analysts have a bachelor's degree. In terms of higher education levels, we found that 4.8% of Desktop Support Analysts have master's degrees. Even though most Desktop Support Analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Desktop Support Analyst. When we researched the most common majors for a Desktop Support Analyst, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Desktop Support Analyst resumes include Master's Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Desktop Support Analyst. In fact, many Desktop Support Analyst jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Desktop Support Analysts also have previous career experience in roles such as Computer Technician or Help Desk Analyst.