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Desktop Support Analyst Careers

Can you name any business that can work without technology? None, I guess, but the technology involved needed to be taken care of. Thus, every industry got to appoint a Desktop Support Analyst, one who keeps on modifying existing networks and test them for the smooth running of systems. They perform random inspections, troubleshoot encountered errors, and maintain inventories on all applications.

Being a Desktop Support Analyst is a high-profile role involving Hardware and Software handling, which requires much knowledge and hands-on troubleshooting experience. So, you require at least a Bachelor's Degree or equivalent education to get this job. Still, many employers substitute education with experience - the reason you can find around 29% of professionals serving with an associate degree.

With an average hourly salary of $22.04, some polished professionals are even able to earn up to $59,000 annually. Your chances of getting the job and excelling are pretty-high if you are customer-service oriented, proactively anticipating, and can maximize efficient use of resources.

There is more than meets the eye when it comes to being a desktop support analyst. For example, did you know that they make an average of $21.92 an hour? That's $45,596 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desktop Support Analyst Do

There are certain skills that many desktop support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a desktop support analyst, we found that a lot of resumes listed 9.3% of desktop support analysts included technical support, while 8.6% of resumes included desktop, and 8.3% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desktop support analyst job title. But what industry to start with? Most desktop support analysts actually find jobs in the technology and health care industries.

How To Become a Desktop Support Analyst

If you're interested in becoming a desktop support analyst, one of the first things to consider is how much education you need. We've determined that 42.4% of desktop support analysts have a bachelor's degree. In terms of higher education levels, we found that 8.1% of desktop support analysts have master's degrees. Even though most desktop support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desktop support analyst. When we researched the most common majors for a desktop support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support analyst resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a desktop support analyst. In fact, many desktop support analyst jobs require experience in a role such as technical support specialist. Meanwhile, many desktop support analysts also have previous career experience in roles such as computer technician or help desk analyst.

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Average Salary
$45,596
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
46,429
Job Openings

Desktop Support Analyst Career Paths

Top Careers Before Desktop Support Analyst

Top Careers After Desktop Support Analyst

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Desktop Support Analyst

Desktop Support Analysts in America make an average salary of $45,596 per year or $22 per hour. The top 10 percent makes over $59,000 per year, while the bottom 10 percent under $35,000 per year.
Average Salary
$45,596

Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range47k - 70k$58k$58,230
Boston, MA
Salary Range47k - 68k$57k$57,247
New York, NY
Salary Range43k - 65k$53k$53,393
Jersey City, NJ
Salary Range42k - 63k$52k$52,254
Los Angeles, CA
Salary Range42k - 60k$51k$50,732
Raleigh, NC
Salary Range39k - 57k$48k$47,919
$36k
$70k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Desktop Support Analyst
Desktop Support Analyst
Randstad
Randstad
03/26/2021
03/26/2021
$54,26203/26/2021
$54,262
Desktop Support Analyst
Desktop Support Analyst
Randstad
Randstad
03/26/2021
03/26/2021
$62,61003/26/2021
$62,610
Desktop Support Analyst????
Desktop Support Analyst????
Randstad
Randstad
03/18/2021
03/18/2021
$41,74003/18/2021
$41,740
Desktop Support Analyst
Desktop Support Analyst
Sound Transit
Sound Transit
03/06/2021
03/06/2021
$50,00003/06/2021
$50,000
Helpdesk/Desktop Support Analyst
Helpdesk/Desktop Support Analyst
Randstad
Randstad
03/04/2021
03/04/2021
$37,56603/04/2021
$37,566
See More Recent Salaries

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Desktop Support Analyst Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Desktop Support Analyst. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Desktop Support Analyst Resume

At Zippia, we went through countless Desktop Support Analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Desktop Support Analyst Demographics

Gender

male

82.4 %

female

13.7 %

unknown

3.9 %

Ethnicity

White

60.5 %

Hispanic or Latino

14.2 %

Asian

11.3 %

Foreign Languages Spoken

Spanish

47.3 %

French

7.3 %

Cantonese

5.5 %
See More Demographics

Desktop Support Analyst Education

Degrees

Bachelors

41.8 %

Associate

28.7 %

Certificate

19.0 %

Top Colleges for Desktop Support Analysts

1. Massachusetts Institute of Technology

Cambridge, MA • Private

In-State Tuition
$51,832
Enrollment
4,550

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

4. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

5. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

6. Georgia Institute of Technology

Atlanta, GA • Public

In-State Tuition
$12,424
Enrollment
15,201

7. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

8. Georgetown University

Washington, DC • Private

In-State Tuition
$54,104
Enrollment
7,089

9. Dartmouth College

Hanover, NH • Private

In-State Tuition
$55,453
Enrollment
4,312

10. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Desktop Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.3% of desktop support analysts listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Desktop Support Analyst

Some places are better than others when it comes to starting a career as a desktop support analyst. The best states for people in this position are Massachusetts, New York, New Jersey, and California. Desktop support analysts make the most in Massachusetts with an average salary of $57,222. Whereas in New York and New Jersey, they would average $53,174 and $52,151, respectively. While desktop support analysts would only make an average of $51,112 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Desktop Support Analyst Jobs:
450
Highest 10% Earn:
$84,000
Location Quotient:
2.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Alaska

Total Desktop Support Analyst Jobs:
156
Highest 10% Earn:
$60,000
Location Quotient:
1.64
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nebraska

Total Desktop Support Analyst Jobs:
431
Highest 10% Earn:
$62,000
Location Quotient:
1.7
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Desktop Support Analyst Employers

1. Robert Half International
4.5
Avg. Salary: 
$42,544
Desktop Support Analysts Hired: 
282+
2. TEKsystems
4.8
Avg. Salary: 
$64,702
Desktop Support Analysts Hired: 
57+
3. IBM
4.8
Avg. Salary: 
$64,987
Desktop Support Analysts Hired: 
42+
4. Insight Global
4.3
Avg. Salary: 
$41,074
Desktop Support Analysts Hired: 
30+
5. Dell
4.8
Avg. Salary: 
$76,135
Desktop Support Analysts Hired: 
26+
6. Lockheed Martin
4.9
Avg. Salary: 
$75,155
Desktop Support Analysts Hired: 
26+

Desktop Support Analyst Videos

Updated October 2, 2020