Can you name any business that can work without technology? None, I guess, but the technology involved needed to be taken care of. Thus, every industry got to appoint a Desktop Support Analyst, one who keeps on modifying existing networks and test them for the smooth running of systems. They perform random inspections, troubleshoot encountered errors, and maintain inventories on all applications.
Being a Desktop Support Analyst is a high-profile role involving Hardware and Software handling, which requires much knowledge and hands-on troubleshooting experience. So, you require at least a Bachelor's Degree or equivalent education to get this job. Still, many employers substitute education with experience - the reason you can find around 29% of professionals serving with an associate degree.
With an average hourly salary of $22.04, some polished professionals are even able to earn up to $59,000 annually. Your chances of getting the job and excelling are pretty-high if you are customer-service oriented, proactively anticipating, and can maximize efficient use of resources.
Desktop Support Analyst Overview
Desktop Support Analyst Careers
There is more than meets the eye when it comes to being a desktop support analyst. For example, did you know that they make an average of $21.92 an hour? That's $45,596 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Desktop Support Analyst Do
There are certain skills that many desktop support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a desktop support analyst, we found that a lot of resumes listed 9.3% of desktop support analysts included technical support, while 8.6% of resumes included desktop, and 8.3% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desktop support analyst job title. But what industry to start with? Most desktop support analysts actually find jobs in the technology and health care industries.
How To Become a Desktop Support Analyst
If you're interested in becoming a desktop support analyst, one of the first things to consider is how much education you need. We've determined that 42.4% of desktop support analysts have a bachelor's degree. In terms of higher education levels, we found that 8.1% of desktop support analysts have master's degrees. Even though most desktop support analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a desktop support analyst. When we researched the most common majors for a desktop support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support analyst resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a desktop support analyst. In fact, many desktop support analyst jobs require experience in a role such as technical support specialist. Meanwhile, many desktop support analysts also have previous career experience in roles such as computer technician or help desk analyst.
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Desktop Support Analyst Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a desktop support analyst can determine their career goals through the career progression. For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director.
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Average Salary for a Desktop Support Analyst
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Randstad Desktop Support Analyst Desktop Support Analyst | Randstad Randstad | 03/26/2021 03/26/2021 | $54,26203/26/2021 $54,262 |
Randstad Desktop Support Analyst Desktop Support Analyst | Randstad Randstad | 03/26/2021 03/26/2021 | $62,61003/26/2021 $62,610 |
Randstad Desktop Support Analyst???? Desktop Support Analyst???? | Randstad Randstad | 03/18/2021 03/18/2021 | $41,74003/18/2021 $41,740 |
Sound Transit Desktop Support Analyst Desktop Support Analyst | Sound Transit Sound Transit | 03/06/2021 03/06/2021 | $50,00003/06/2021 $50,000 |
Randstad Helpdesk/Desktop Support Analyst Helpdesk/Desktop Support Analyst | Randstad Randstad | 03/04/2021 03/04/2021 | $37,56603/04/2021 $37,566 |
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Desktop Support Analyst Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Desktop Support Analyst. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Desktop Support Analyst Resume
At Zippia, we went through countless Desktop Support Analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Desktop Support Analysts
1. Massachusetts Institute of Technology
Cambridge, MA • Private
2. Stanford University
Stanford, CA • Private
3. Harvard University
Cambridge, MA • Private
4. Duke University
Durham, NC • Private
5. University of Pennsylvania
Philadelphia, PA • Private
6. Georgia Institute of Technology
Atlanta, GA • Public
7. Cornell University
Ithaca, NY • Private
8. Georgetown University
Washington, DC • Private
9. Dartmouth College
Hanover, NH • Private
10. Northwestern University
Evanston, IL • Private
Top Skills For a Desktop Support Analyst
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.3% of desktop support analysts listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.
- Technical Support, 9.3%
- Desktop, 8.6%
- Hardware, 8.3%
- Customer Service, 7.5%
- Computer System, 6.6%
- Other Skills, 59.7% See All Desktop Support Analyst Skills
Best States For a Desktop Support Analyst
Some places are better than others when it comes to starting a career as a desktop support analyst. The best states for people in this position are Massachusetts, New York, New Jersey, and California. Desktop support analysts make the most in Massachusetts with an average salary of $57,222. Whereas in New York and New Jersey, they would average $53,174 and $52,151, respectively. While desktop support analysts would only make an average of $51,112 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. District of Columbia
$58,202
Avg. Salary
2. Alaska
$50,301
Avg. Salary
3. Nebraska
$45,539
Avg. Salary
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