Become A Desktop Support Analyst

* Provide second-level IT technical support to onsite and remote Executives by resolving moderately complex to highly complex technical issues.
* Demonstrate an expert level ability to inspire trust with Executive by performing expert technical support with highly professional written and oral communication skills.
* Demonstrate an expert level ability to maintain confidentiality.
* Demonstrate an expert ability to manage the needs of multiple requests in order to create an effective schedule and then successfully adapt to changing that schedule on short notice as situations change.
* Track, record and respond to requests for IT technical support.
* Technical support will include workstation hardware, application and collaboration software and mobile devices utilizing Windows and Apple operating systems.
* Deploy PC software fixes, patches, updates for Windows and Apple devices.
* Correctly manage assets in the Arrow Asset Management System with accurate and detailed computer hardware information.
* Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, acquisition integrations, etc.
* Diagnose and resolve support incidents via phone, remote control or desk-side visits.
* Assists Level 1 and Level 2 IT Analysts with issue troubleshooting.
* Collaborates with 3rd level support to troubleshoot highly complex issues

* Provide onsite deskside support.
* This includes support of but not limited to, Microsoft Productivity Suite, Dell hardware, Apple hardware, HP Printers, Microsoft Office Suite, and troubleshooting Microsoft operating system related issues.
* Knowledge of Office 365 is preferred.
* Support installation and configuration of various software
* Work with System Administrators to identify and resolve user permission errors, provide and troubleshoot printer access, and manage AD group membership.
* Work with Network Administrators to troubleshoot isolated network issues which includes support of but not limited to engaging local Internet Service Providers and maintaining network switch, patch panel, and WAP equipment.
* Troubleshoot local & remote hardware problems
* Participate in the New User Onboarding and off boarding process which includes account and hardware provisioning.
* Image, inventory, and deploy corporate hardware for multiple office locations.
* Participate on global and regional project teams as needed.
* Responsible for meeting specified service level standards.
* Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures

* Support users in efficient use of standard IT products and services Understanding of End User IT Services Provide local administration of backups, storage, network patching Install, upgrade and maintain effective use of End User IT services across the business.
* Investigate desktop service problems, working with users, other staff and suppliers as appropriate.
* Receive and log requests for support.
* Prioritise in accordance with agreed criteria.
* Ensure individual key performance indicators (KPIs) are within specified limits Timely and effective handling of enquiries and IT requests Create and maintain procedures and documentation for End User IT services Collaborate with the Global support team at all levels (Tier 1, 2 , 3 and externals / outsourcers) Ensure a value adding Customer Service and Continuous Service Improvement ethos

* Perform break/fix hardware repairs on desktops/laptops.
* Special project work – installs, desktop application loads.
* Managing assigned calls in a queue.
* Need a technician that can work with minimal oversight, diagnosis hardware/OS issues, absorb custom configs/app support quickly, and image units for the field.
* The work involves technician support for Dell laptops for public utility workers in the field.
* Involves break/fix, imaging, some application work, OS troubleshooting.
* These units get banged around quite a bit.
* There will be able to communicate with end-users, so excellent communication skills are necessary

* 1. Service Delivery Delivery of a courteous, effective and timely IT support service to the firm's staff and clients at any of our client's office as directed by the IT Operations Manager and taking responsibility for the region's requests.
* Assisting the IT Operations Manager in meeting service standards for service provision to the firm's staff and clients set by the IT Manager.
* Assisting the IT Operations Manager to resolve complaints and problems in a prompt and satisfactory manner.
* Contributed to Problem Management by identifying trends, delivering work-arounds and working with the IT Teams to resolve underlying issues
* Advising the IT Operations Manager of any technical or resource issues that may impact on the service provided to the firm and its clients.
* To respond promptly to jobs and queries allocated to the 2nd line team via the Helpdesk in sequence and defined by the priority assigned and ensure they are correctly classified, prioritised and allocated correctly.
* Updating all incidents on helpdesk system with full details in a timely manner with punctuation, grammar and spelling checks completed
* To alert the IT Operations Manager to any unresolved or problematic queries which require more help or which have not been resolved within the time scales defined by the Service Level Agreements or by the IT Operations Manager.
* To maintain communication with customers in regard to progress or status of jobs at all times.
* To maintain all spare stock levels 2.
* Operations Assisting the IT Operations Manager to devise and implement operational processes and procedures, in order to provide reliable and available IT systems to the firm; implementing those operational processes and procedures.
* Taking responsibility for the resolution of calls assigned to the 2nd line team, prioritising and setting expectation accordingly and liaising with external suppliers as necessary.
* Configure and troubleshoot PCs, workstations, peripherals, and software as required.
* Providing such support and assistance as may be reasonably required by the other IT operational teams in performance of their responsibilities.
* Contribute to upskilling by contributing useful documentation to the Knowledge Bank; provide technical skills transfer to other 2nd line team staff
* Ensuring all 2nd line team operational procedures are properly planned and documented; ensuring that operations are performed in accordance with documented procedures.
* Provide Litigation support - data/file transfer requests – identifying the most efficient way to implement at minimal cost
* Responsible for providing assistance or technical support to user AV requests
* Assisting the IT Operations Manager to ensure the IT Department operates the firm's systems in accordance with ISO27001 requirements.
* Assisting IT Operations Manager with regular systems performance and license reviews, undertaking capacity planning and implementing such upgrades and changes as may be agreed in order to maintain agreed system performance levels.
* Projects Working under the direction of the firm's Project Managers as part of project teams and as directed by the IT Operations Manager.
* Assisting the IT Operations Manager to plan and deliver infrastructure requirements to enable the implementation of new systems and upgrades and major changes to existing systems.
* Assisting in the installation, testing and roll-out of new systems and upgrades and major changes to existing systems.
* Please send resumes to tom.portesy@rht.com
* Technology doesn't change the world.
* People do.
* As a technology staffing firm, we can't think of a more fitting mantra.
* We're extreme believers in technology and the incredible things it can do.
* But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
* Leader among IT staffing agencies
* The intersection of technology and people — it's where we live.
* Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.
* Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
* We understand not only the art of matching people, but also the science of technology.
* We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.
* And our network of industry connections and strategic partners remains unmatched.
* Apply for this job now or contact our branch office at 888
* to learn more about this position.
* All applicants applying for U
* S. job openings must be authorized to work in the United States.
* All applicants applying for Canadian job openings must be authorized to work in Canada.
* Robert Half Technology.
* An Equal Opportunity Employer M/F/Disability/Veterans.
* By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
* Req ID:
* Functional Role:
* Desktop Support
* Country:
* USA
* State:
* NJ
* City:
* Basking Ridge
* Postal Code:
* Compensation:* $65,000.00 to $85,000
* per year