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The differences between desktop support analysts and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support analyst and a desktop support consultant. Additionally, a desktop support analyst has an average salary of $48,674, which is higher than the $46,733 average annual salary of a desktop support consultant.
The top three skills for a desktop support analyst include desktop support, customer service and computer system. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.
| Desktop Support Analyst | Desktop Support Consultant | |
| Yearly salary | $48,674 | $46,733 |
| Hourly rate | $23.40 | $22.47 |
| Growth rate | 10% | 10% |
| Number of jobs | 99,621 | 100,650 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
Desktop support analysts and desktop support consultants have different pay scales, as shown below.
| Desktop Support Analyst | Desktop Support Consultant | |
| Average salary | $48,674 | $46,733 |
| Salary range | Between $36,000 And $65,000 | Between $33,000 And $64,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Cambridge Associates | NTT Data International L.L.C. |
| Best paying industry | Finance | Finance |
There are a few differences between a desktop support analyst and a desktop support consultant in terms of educational background:
| Desktop Support Analyst | Desktop Support Consultant | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Massachusetts Institute of Technology |
Here are the differences between desktop support analysts' and desktop support consultants' demographics:
| Desktop Support Analyst | Desktop Support Consultant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 87.9% Female, 12.1% | Male, 85.0% Female, 15.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |