Desktop Support Analyst Resume Examples 2023

Research Summary. We analyzed 1,128 desktop support analyst resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Robert Half and TEKsystems. Here are the key facts about desktop support analyst resumes to help you get the job:

  • The average desktop support analyst resume is 607 words long
  • The average desktop support analyst resume is 1.3 pages long based on 450 words per page.
  • Desktop support is the most common skill found on a desktop support analyst resume. It appears on 11.0% of resumes.
After learning about how to write a professional desktop support analyst resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Desktop Support Analyst Resume Example

 
Joshua Long
Desktop Support Analyst
Contact Information
New Brunswick, NJ
(450) 555-5690
Skills
  • Technical Specifications
  • Windows
  • Printers
  • Asset Management
  • Network Security
  • Computer System
  • Routers
  • Desktop
  • SAN
  • Procedures
Employment History
Desktop Support Analyst
2015 - Present
Bristol-Myers Squibb
New Brunswick, NJ
  • Apply security patches, OS service packs and update virus definitions via remote connection.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Manage user accounts and access, share drives, folders and groups in Active Directory.
  • Created domain accounts using active directory.
Network Technician
2014 - 2015
Anixter
New Brunswick, NJ
  • Support Windows 2003 Servers; file and printer and backup servers.
  • Support warehouse with Wireless LAN and scangun applications.
  • Manage internal DNS and IP assignment.
  • Lead role in installation and configuration of Nortel 2380 wireless switch and APs.
LAN Administrator
2004 - 2014
Anixter
New Brunswick, NJ
  • Support warehouse with Wireless LAN and scangun applications.
  • Conducted regular backup and restore operations using Arcserve manager.
  • Maintained multi-protocol network consisting of HP 9000 servers, SUN SPARC workstations and servers, and Windows NT workstations.
Education
Bachelor's Degree Computer Science
2001 - 2004
Rutgers, The State University of New Jersey
New Brunswick, NJ
 
 
Samantha Black
Desktop Support Analyst
Contact Info
Hebron, KY
(600) 555-4071
Skills
LinuxHelpdeskLevel IIDesk OperationsInformation TechnologyHardwareActive DirectoryCommunicationTroubleshootWindows
Employment History
Desktop Support Analyst
2020 - Present
Pomeroy IT Solutions Sales Company
Hebron, KY
  • Created and monitored production and test schedules for mainframe OS/390 and UNIX environments using BMC Control-M scheduling software.
  • Maintained the LAN and Wireless networks.
  • Monitored and investigated any large variations in consumption pattern of information technology and real property stock which included advising Senior Management.
  • Process Hardware request for replacement devices.
Information Systems Technician
2018 - 2020
AT&T
Saint Louis, MO
  • Tested new software, processes and hardware before deploying it to the rest of the department.
  • Maintain and troubleshoot Cisco and Juniper platform enterprise routing and switching.
  • Answered inbound technical support calls for AT&T's U-Verse high speed internet, cable and VoIP telephone services.
  • Implemented Active Directory within Windows server environment to control software license's per users or groups roaming profiles.
  • Identified customer information system issues and implement hardware upgrades and repairs to maintain mission capability.
  • Solve customer problems on PBX, call center, voicemail and auto attendant systems.
Help Desk Coordinator
2014 - 2018
JPMorgan Chase
Chicago, IL
  • Assisted LAN Administrators with the installation / deployment of Windows and Novel servers.Additional Experience - Youth Coaching
  • Supported Local Area Network (LAN), Servers, domains, hardware, software and several forms of email.
  • Used SCCM [ ] as a remote desktop tool to troubleshoot remote and local user problems.
  • Planned and implemented LAN/WAN designs in support of new facilities, ongoing server and desktop migrations, and telecom hardware upgrades.
Education
Bachelor's Degree Computer Information Systems
2006 - 2009
DeVry University
Oakbrook Terrace, IL
 
 
Katherine Edwards
Desktop Support Analyst
Washington, DC
kedwards@example.com
(260) 555-3104
Experience
Desktop Support Analyst
2020 - Present
Robert Half InternationalWashington, DC
  • Administered desktop hardware, devices, software, and applications.
  • Assisted pharmaceutical representatives with installation, internet connectivity problems, and printer issues throughout the United States.
  • Create and setup backup system for small office, organized project files storage procedure.
  • Maintain, troubleshoot, upgrade, image, or replace hardware and application software to meet business needs.
Technical Support Representative
2019 - 2020
FringeTallahassee, FL
  • Served as primary desktop support for the Presidents of lines of business, Vice Presidents, and their directors.
  • Installed new servers into server racks and then installed Windows 2003 server onto each of them.
Software Support Technician (Part-Time)
2014 - 2014
FringeTallahassee, FL
  • Served as the senior-level technician on various Information Technology projects.
  • Performed daily server backs, cross connected network jacks, troubleshoot phone line all the way to the D mark.
  • Develop project plans and manage multiple concurrent activities with third-party business partner.
  • Maintained the headset database and served as warranty liaison troubleshooting and ordering replacement hardware.
Skills
Setup
Available Resources
Laptops
Desktop Support Technicians
Routers
Database
Hardware
New Customers
Trouble Shooting
Personal Computers
Education
Certificate Computer Information Systems
2013 - 2014
Florida State UniversityTallahassee, FL
 
Create My Resume
Build a professional resume in minutes.

How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Desktop Support Analyst Resume templates

Zippia allows you to choose from different easy-to-use Desktop Support Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume
Desktop Support Analyst Resume

Desktop Support Analyst Resume Format And Sections

1

1. Add Contact Information To Your Desktop Support Analyst Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desktop Support Analyst Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Check More About Desktop Support Analyst Education
Majors
Computer Science
17.5%
Computer Information Systems
16.2%
Business
11.8%
Information Technology
11.5%
Show More

Desktop Support Analyst Resume Relevant Education Example #1

Bachelor's Degree In Computer Science 2001 - 2004

Rutgers, The State University of New Jersey New Brunswick, NJ

Desktop Support Analyst Resume Relevant Education Example #2

Bachelor's Degree In Computer Information Systems 2003 - 2006

Strayer University Washington, DC

3

3. Next, Create A Desktop Support Analyst Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Desktop Support Analyst Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Software Issues Skills

    Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

  • VPN Skills

    A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Top Skills for a Desktop Support Analyst

Source: Zippia.com
  • Desktop Support, 11.0%
  • Customer Service, 9.5%
  • Computer System, 8.3%
  • Software Issues, 7.0%
  • Other Skills, 64.2%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Desktop Support Analyst Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Desktop Support Analyst
Siemens
  • Interpreted, and resolved all NOC issues: SAP, Sun and Windows.
  • Configured PCS 7 distributed control system software and panels to food & beverage and chemical customer specifications
  • Helped organize and perform a global migration project from Windows XP to Windows 7.
  • Created and maintained backup operations from multiple locations.
  • Coordinated the installation and termination of voice, data and Internet services with telecommunication service providers.
Work History Example # 2
Desktop Support Analyst
American Express
  • Developed a strategy to increase sales of selected travel suppliers across multiple distribution channels.
  • Provided problem resolution for IBM Manage now desktop software application and communication systems software.
  • Helped to create a standard project plan to simplify and speed implementation delivery.
  • Provided support for Windows NT, XP, 2000, Novell, Unix, and Linux systems.
  • Answered incoming telephone calls, monitored and managed group email while providing immediate solutions whenever possible.
Work History Example # 3
LAN Administrator
First Health Group
  • Managed industrial Imaging systems and integrated communications with connectivity to the Unix Host systems.
  • Installed and Worked with Compaq DL380 servers, and 3000 servers.
  • Provided instruction and assistance to customers in the effective use of information technology tools as needed including Internet technologies.
  • Migrated, configured and administered CX700 CLARiiON SAN located in our Phoenix, AZ Data Center Alpha site.
  • Packaged and deployed applications using ZENWorks and Windows Installer packages.
Work History Example # 4
Desktop Support Analyst
Apex Systems
  • Conducted a physical inventory including laptops, desktops.
  • Facilitated the roll out of 5-10 new laptops to clients nightly.
  • Researched issues using databases/Internet and implemented solutions.
  • Performed acceptance testing of hardware and software; Racking and cabling of Compaq servers, Nokia firewalls and Cisco switches.
  • Used Altiris Deployment Solution for remote troubleshooting/software installation.
5

5. Highlight Your Desktop Support Analyst Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desktop support analyst resume:

  1. Certified Network Computer Technician (CNCT)
  2. Security 5 Certification
  3. Microsoft Certified Desktop Support Technician (MCDST)
  4. Computer Service Technician (CST)
  5. CCNP Service Provider Operations (CCNP)
  6. Cisco Certified Entry Networking Technician (CCENT)
  7. Certified Novell Administrator
  8. Cisco Certified Network Associate (CCNA)
  9. Networks Specialist Certificate
  10. Dell Certified Systems Expert (DCSE)

More Certifications For Desktop Support Analyst
6

6. Finally, Add a Desktop Support Analyst Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Dell Jobs (25)
  2. IBM Jobs (41)
  3. Merck Jobs (12)
  4. JPMorgan Chase & Co. Jobs (25)
  5. Exxon Mobil Jobs (19)

Common Desktop Support Analyst Resume Skills

  • Desktop Support
  • Customer Service
  • Computer System
  • Software Issues
  • Technical Problems
  • Troubleshoot
  • Technical Support
  • Remote Desktop
  • Mac
  • Microsoft Windows
  • SCCM
  • OS
  • Laptop Computers
  • Network Printers
  • VPN
  • Citrix
  • Android
  • PCS
  • Workstations
  • Windows XP
  • VoIP
  • Level Support
  • Remedy
  • Asset Management
  • Network Troubleshooting
  • User Accounts
  • Windows Server
  • Software Installation
  • Software Problems
  • Technical Issues
  • Switches
  • TCP/IP
  • VMware
  • SLA
  • Password Resets
  • Remote Support
  • Software Support
  • Lan
  • DNS
  • Technical Assistance
  • Software Applications
  • Trouble Tickets
  • SharePoint
  • Help-Desk Support
  • Microsoft Exchange
  • DHCP

Desktop Support Analyst Jobs

Links To Help Optimize Desktop Support Analyst Resumes

Desktop Support Analyst Related Resumes

Desktop Support Analyst Related Careers

Desktop Support Analyst Related Jobs

What Similar Roles Do

Updated May 19, 2023