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Desktop support analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Anthony Baron,

Kate Marek Ph.D.

Below we've compiled a list of the most critical desktop support analyst skills. We ranked the top skills for desktop support analysts based on the percentage of resumes they appeared on. For example, 11.0% of desktop support analyst resumes contained desktop support as a skill. Continue reading to find out what skills a desktop support analyst needs to be successful in the workplace.

15 desktop support analyst skills for your resume and career

1. Desktop Support

Here's how desktop support analysts use desktop support:

Hired as a full-time desktop support analyst to provide systems administration, AD administration, Exchange Server administrator and backup administration.
Managed initiatives of six desktop support analysts, advising company executives and corporate administration.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desktop support analysts use customer service:

Build customer relationships, and improve customer service satisfaction by maintaining communication with customer and evaluating trends analysis
Provided customer service through communication, effective troubleshooting and follow through for approximately 450 employees.

3. Computer System

Here's how desktop support analysts use computer system:

Assessed customer needs, ordered components, assembled and installed computer systems and configured software and peripherals for customers.
Determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope.

4. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how desktop support analysts use software issues:

Provided timely technical support of hardware/software issues for on-site and remote users.
Provided after-hours/on-call support for emergency hardware or software issues.

5. Technical Problems

Here's how desktop support analysts use technical problems:

Documented, tracked and monitored technical problems to ensure a timely resolution.
Provided customer support to all users regarding any technical problems.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how desktop support analysts use troubleshoot:

Provided hardware and software support, coordinated and implemented high volume workstation deployments, troubleshoot and administrated IEC production workstations.
Support, troubleshoot and resolve software/hardware conflicts/problems on Windows XP workstations, configuration and installation of related peripherals.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how desktop support analysts use technical support:

Led a team of technical support engineers for systems support, performance monitoring and troubleshooting within a managed support services organization.
Provide internal customers with second level analysis back end/hands on technical support with diagnosis and resolution of Workstation/LAN issues.

8. Remote Desktop

Here's how desktop support analysts use remote desktop:

Provided remote desktop machine management, troubleshooting and performing Windows 7 installations.
Provided computer related support and troubleshot using remote desktop.

9. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how desktop support analysts use mac:

Upgraded entire corporate headquarters MAC and PC hardware and software assets through recommendation of specific systems and programs to be purchased.
Supported a few Mac workstations on Leopard OS, performing software installations, configuring IP addresses, troubleshooting, etc.

10. Microsoft Windows

Here's how desktop support analysts use microsoft windows:

Managed deployment, support, administration, primarily of Microsoft Windows operating systems.
Install Microsoft Windows operating systems, and other Software applications as necessary.

11. SCCM

Here's how desktop support analysts use sccm:

Administered Forefront Endpoint Protection anti-virus software through SCCM management console.
Utilized SCCM and scripting to conduct imaging, deploy software, remotely support and maintain PC standards according to Corporate specifications.

12. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how desktop support analysts use os:

Ensured functionality of enterprise business applications by configuring OS settings and troubleshooting connectivity issues.
Supported multiple OS systems with advanced proprietary Biological and Chemical software support.

13. Laptop Computers

Here's how desktop support analysts use laptop computers:

Repair desktop and laptop computers for ChevronPhillips Chemical Company using ITIL methodologies.
Install diagnose/troubleshoot hardware and software for desktop and laptop computers

14. Network Printers

Here's how desktop support analysts use network printers:

Support local and network printer installation and configuration, PC peripheral installation and computer device hardware break-fix.
Refresh Project Remove/install forty POS/eighty PC's/twenty network Printers Deploy Network Image Test all equipment

15. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how desktop support analysts use vpn:

Provided remote support for sales division which included troubleshooting home network connectivity and VPN connectivity issues.
Authenticated end users with VPN connectivity resolution and tech support via Active Directory.

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What skills help Desktop Support Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on desktop support analyst resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What desktop support analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young desktop support analysts need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a desktop support analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all desktop support analysts possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of desktop support analyst skills to add to your resume

The most important skills for a desktop support analyst resume and required skills for a desktop support analyst to have include:

Desktop Support
Customer Service
Computer System
Software Issues
Technical Problems
Troubleshoot
Technical Support
Remote Desktop
Mac
Microsoft Windows
SCCM
OS
Laptop Computers
Network Printers
VPN
Citrix

Android
PCS
Workstations
Windows XP
VoIP
Level Support
Remedy
Asset Management
Network Troubleshooting
User Accounts
Windows Server
Software Installation
Software Problems
Technical Issues
Switches
TCP/IP

VMware
SLA
Password Resets
Remote Support
Software Support
Lan
DNS
Technical Assistance
Software Applications
Trouble Tickets
SharePoint
Help-Desk Support
Microsoft Exchange
DHCP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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