FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Desktop Support Consultant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Desktop Support Consultant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $80,177

    Average Salary

What Does A Desktop Support Consultant Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Desktop Support Consultant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Desktop Support Consultant?

Send To A Friend

Desktop Support Consultant Videos

Network Engineer: Expectations vs Reality

How to become a desktop support Consultant? : Careerbuilder Videos from funza Academy

A Day in the Life Desktop

Desktop Support Consultant Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Desktop Support Consultant Career Paths

Desktop Support Consultant
Network Technician Field Engineer Technical Support Specialist
Help Desk Manager
6 Yearsyrs
Information Technology Consultant Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Network Technician Lead Technician Technical Support Specialist
Information Technology Contractor
6 Yearsyrs
Desktop Support Technician Help Desk Specialist Systems Administrator
Information Technology Director
10 Yearsyrs
Desktop Support Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Help Desk Specialist Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Desktop Support Analyst Systems Analyst Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Information Systems Technician Technical Support Specialist
Level Senior Technician
6 Yearsyrs
Information Systems Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Help Desk Specialist Network Technician Information Technology Specialist
Senior Information Technology Specialist
8 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Senior Network Administrator
6 Yearsyrs
Desktop Support Analyst Support Analyst
Senior Support Analyst
6 Yearsyrs
Information Technology Consultant Field Technician Technical Support Technician
Senior Support Technician
5 Yearsyrs
Network Administrator Lead Technician Technical Support Specialist
Senior Technical Support Specialist
5 Yearsyrs
Desktop Support Specialist Network Administrator Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Desktop Support Specialist Network Technician Systems Analyst
Systems Manager
7 Yearsyrs
Infrastructure Analyst Information Technology/Support Technician Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Network Administrator Systems Analyst Lead Technician
Technical Manager
7 Yearsyrs
Information Technology Specialist Instructor Field Service Technician
Technical Services Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Show More
Share

Do you work as a Desktop Support Consultant?

Help others decide if this is a good career for them

Average Length of Employment
Systems Support 2.6 years
Desktop Engineer 2.5 years
Support Analyst 2.3 years
Top Careers Before Desktop Support Consultant
Consultant 5.9%
Technician 3.0%
Top Careers After Desktop Support Consultant
Consultant 4.8%

Do you work as a Desktop Support Consultant?

Desktop Support Consultant Demographics

Gender

Male

82.9%

Female

15.4%

Unknown

1.7%
Ethnicity

White

54.9%

Hispanic or Latino

18.5%

Black or African American

11.0%

Asian

10.8%

Unknown

4.8%
Show More
Foreign Languages Spoken

Spanish

50.9%

French

8.2%

Japanese

6.4%

Chinese

5.5%

Portuguese

4.5%

Mandarin

3.6%

Italian

2.7%

German

2.7%

Arabic

2.7%

Cheyenne

1.8%

Armenian

1.8%

Cantonese

1.8%

Vietnamese

0.9%

Somali

0.9%

Indonesian

0.9%

Serer

0.9%

Braille

0.9%

Albanian

0.9%

Greek

0.9%

Bantu

0.9%
Show More

Desktop Support Consultant Education

Schools

University of Phoenix

16.2%

Strayer University

9.9%

Houston Community College

6.3%

University of Houston

5.4%

Western Governors University

5.4%

Kaplan University

5.0%

San Jose State University

4.5%

New York University

4.1%

The Chubb Institute-Westbury

4.1%

Heald College - Central Administrative Office

4.1%

Pennsylvania State University

4.1%

More Tech Institute

4.1%

University of Maryland - University College

3.6%

New York City College of Technology of the City University of New York

3.6%

Walden University

3.6%

Northern Virginia Community College

3.6%

Syracuse University

3.2%

University of South Florida

3.2%

University of Texas at Arlington

3.2%

Nassau Community College

3.2%
Show More
Majors

Computer Science

17.1%

Computer Information Systems

14.1%

Information Technology

13.4%

Business

12.6%

Computer Networking

11.0%

Electrical Engineering

5.6%

Computer Engineering

2.9%

Computer Technical Support

2.7%

Management Information Systems

2.7%

Information Systems

2.4%

Finance

1.9%

Electrical Engineering Technology

1.7%

Management

1.7%

Computer Systems Security

1.7%

Criminal Justice

1.6%

Accounting

1.6%

Communication

1.5%

Education

1.3%

Psychology

1.3%

Project Management

1.2%
Show More
Degrees

Bachelors

38.0%

Other

23.8%

Associate

19.1%

Masters

9.0%

Certificate

6.2%

Diploma

2.6%

Doctorate

1.2%

License

0.0%
Show More

Desktop Support Consultant Videos

Network Engineer: Expectations vs Reality

How to become a desktop support Consultant? : Careerbuilder Videos from funza Academy

A Day in the Life Desktop

Job type you want
Full Time
Part Time
Internship
Temporary

Real Desktop Support Consultant Salaries

Job Title Company Location Start Date Salary
Support Consultant IV Sap America, Inc. Newtown, PA May 12, 2013 $114,215
Production Support Consultant Diversant LLC Charlotte, NC Oct 26, 2015 $112,000 -
$130,000
Expert Support Consultant (Systems Engineer) Summit Systems, Inc. New York, NY May 28, 2010 $110,496
Support Consultant IV Sap America, Inc. Palo Alto, CA Jan 15, 2012 $110,000
Support Consultant IV Sap America, Inc. Newtown, PA Dec 05, 2014 $108,065
Production Support Consultant Diversant LLC Charlotte, NC Oct 26, 2015 $108,000 -
$125,000
Support Consultant IV Sap America, Inc. Newtown, PA Dec 06, 2011 $105,632
Support Consultant IV Sap America, Inc. Saint Louis, MO Aug 15, 2013 $100,560
Support Consultant IV Sap America, Inc. Newtown, PA Feb 01, 2013 $100,000
Support Consultant IV Sap America, Inc. Newtown, PA May 11, 2010 $100,000
Production Support Consultant Diversant LLC Charlotte, NC Nov 30, 2015 $100,000 -
$120,000
Support Consultant IV Sap America, Inc. Newtown, PA Oct 10, 2009 $95,000
Support Consultant IV Sap America, Inc. Newtown, PA Nov 01, 2011 $95,000
Support Consultant IV Sap America, Inc. TX Sep 25, 2011 $90,000
Support Consultant IV Sap America, Inc. Newtown, PA Sep 25, 2011 $90,000
Support Consultant III Sap America, Inc. Newtown, PA Sep 14, 2012 $90,000
Production Support Consultant (Software Developer) Randstad Technologies, LP Center, PA Mar 24, 2014 $90,000
Support Consultant IV Sap America, Inc. Newtown, PA Sep 29, 2012 $89,000
Support Consultant IV Sap America, Inc. Newtown, PA Jan 31, 2011 $88,500
Support Consultant IV Sap America, Inc. Newtown, PA Oct 20, 2011 $88,000
Support Consultant III Sap America, Inc. Newtown, PA Dec 01, 2011 $88,000
Support Consultant III Sap America, Inc. Newtown, PA Oct 01, 2012 $81,000
As400 Synon Production Support Consultant R3 Technology Inc. Richardson, TX Dec 26, 2016 $80,000
Support Consultant IV Sap America, Inc. Newtown, PA Oct 01, 2011 $80,000
Support Consultant III Sap America, Inc. Newtown, PA Sep 02, 2011 $80,000
Support Consultant III Sap America, Inc. Newtown, PA Feb 01, 2011 $80,000
Active Global Support Consultant Sap America, Inc. Newtown, PA Oct 01, 2011 $79,000
Support Consultant III Sap America, Inc. Newtown, PA Jan 20, 2011 $79,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Desktop Support Consultant?

Have you worked as a Desktop Support Consultant? Help other job seekers by rating your experience as a Desktop Support Consultant.

Top Skills for A Desktop Support Consultant

  1. Computer
  2. Laptops
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Provide installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment, and software.
  • Supported our remote users via phone and travel (Regional and District Managers) upgrading and maintaining laptops and mobile devices.
  • Completed Windows 7 and Office 2010 upgrade from Windows XP Office 2003 for over 3500 clients in the Dallas office.
  • Installed Windows Active Directory for remote access to PC, and Used School dude to check and log work order tickets.
  • Stocked up and Audit workable PC Machines, Printers, Scanners and other peripherals backed up from repair work orders.

How Would You Rate Working As a Desktop Support Consultant?

Are you working as a Desktop Support Consultant? Help us rate Desktop Support Consultant as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Desktop Support Consultants

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Colorado
  5. New Jersey
  6. Rhode Island
  7. Alaska
  8. Pennsylvania
  9. Connecticut
  10. Virginia
  • (560 jobs)
  • (1,216 jobs)
  • (132 jobs)
  • (931 jobs)
  • (1,068 jobs)
  • (153 jobs)
  • (90 jobs)
  • (1,494 jobs)
  • (415 jobs)
  • (1,793 jobs)

Top Desktop Support Consultant Employers

Jobs From Top Desktop Support Consultant Employers

Desktop Support Consultant Videos

Network Engineer: Expectations vs Reality

How to become a desktop support Consultant? : Careerbuilder Videos from funza Academy

A Day in the Life Desktop

Related to your recently viewed content