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Become A Desktop Support Consultant

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Working As A Desktop Support Consultant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Desktop Support Consultant Do At Freddie Mac

* Provide Level 2 Support for end user technologies such as desktops, laptops, software, printers, and smart phones.
* Provides basic to complex support, depending on the nature of the IT problem, and takes responsibility for tracking and coordinating problems and solutions, as well as for collecting and analyzing customer satisfaction data.
* Troubleshoots and resolve hardware and software issues for both remote and on-site customers.
* Monitor incident queue.
* Prioritizes, responds and completes incident tickets within SLA.
* Monitor Service Request queue.
* Completes Service Tickets appropriately and within SLA.
* Reviews Service Tickets for completeness and accuracy.
* Adheres to established desktop technology standards, best practices and procedures.
* Performs PC and mobile, hardware and software installations and tech refreshes.
* Conducts individualized user on-boarding or migration orientation sessions including equipment setup and end-user training.
* Executes asset management practices for all desktop and mobile equipment deployed in the regional office.
* Ensures the system accurately reflects inventory of equipment.
* Receive, stock, deploy, return, and retire equipment.
* Provide computer room infrastructure support as needed.
* Rack/decommission equipment, cross connects/patching, computer room shut down & recovery.
* Troubleshoot/isolate cabling infrastructure issues.
* Provide infrastructure on-call support (as scheduled).
* Supports office equipment moves and restacks.
* Work Location Zip Code:
* Division:
* CTO Divisions

What Does A Desktop Support Consultant Do At Kelly Services

* Troubleshooting and Resolution of Tier 1/2/3 escalated technical issues.
* o Maintain and manage workload through computerized issue tracking system.
* o Present a high level of professionalism and customer service throughout all interactions.
* o Ability to troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients and mobile devices.
* o Installation and troubleshooting of software to various computer devices.
* o Ability to conduct basic network troubleshooting.
* o Execute duties through rotational services of deskside visits, phone troubleshooting, walk-in center and tech depot fulfillment center.
* o Inventory management of assets.
* o Create and manage user accounts.
* Support and Troubleshooting of Networked Printers.
* o Basic printer troubleshooting and configuration.
* o Mostly Laser printers, but we also have label and dot-matrix printers in our environment.
* Potential to support and Troubleshooting of Audio Visual, presentation, teleconferencing, and collaboration equipment; Projectors, large screen TVs, and conferencing phones.
* User Account Management.
* o Creation and termination of AD account across multiple domains
* o Creation and termination of Oracle accounts
* o Updating permissions of accounts through different security groups
* o Strong process knowledge
* o Very thorough on data management

What Does A Desktop Support Consultant Do At Oracle

* Clearly articulate the benefits of NetSuite’s solution capabilities to all levels including line of business managers and C-level executives
* Provide support to the sales organization in their development of value propositions
* Create applicable re-usable value models to support application ROI and TCO improvements.
* Document key value strategies in white papers and related studies
* Act as both an analyst (interviews, presentations, analysis) and a key presenter (generate solution, final presentation to CEO and top managers).
* Work with customers to measure and benchmark current financial state and identify continuous improvements following application implementation through follow-up assessments

What Does A Desktop Support Consultant Do At Hire It People, LLC

* Hardware installation of desktop workstations and laptops in a large Enterprise Domain environment
* Image new Dell/Cybernet workstation with Windows 7 64
* Bit Professional via SCCM OSD
* A/V system testing
* Migration of user profile data
* Cable Management
* Software deployment via SCCM packages and manual install
* Deliver consistent IT service to our end users
* End user onsite training for new operating system and software
* Details tracked in IT ticketing system for billing and documentation purposes

What Does A Desktop Support Consultant Do At Stanford University

* Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups.
* Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.
* Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.
* Investigate and test new tools, systems, techniques, and software products.
* Provide technical guidance and training; may guide other staff.
* Foster positive end user relationships and drive customer satisfaction
* Deliver on service commitments to users and departments within the School of Medicine
* Work on projects requiring expertise and creativity in analysis and deployment of technology.
* Participate in interviewing, training and mentoring junior team members
* Support security standards and policies (anti-virus/anti-spam/firewall/patching/data security best practices)
* Drive quality and adherence to best practices within the team, including delegating low complexity work to the Help Desk.
* Other duties may also be assigned

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How To Become A Desktop Support Consultant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Desktop Support Consultant jobs

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Desktop Support Consultant Career Paths

Desktop Support Consultant
Information Technology Specialist Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Network Technician Information Technology Manager Director Of Information
Director, Technical Operations
11 Yearsyrs
Information Technology/Support Technician Information Technology Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Desktop Support Technician Help Desk Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Field Technician Technical Support Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Desktop Support Analyst Systems Analyst Product Manager
Research And Development Technician
6 Yearsyrs
Desktop Support Specialist Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Desktop Support Technician Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Desktop Support Analyst Network Administrator Lead Technician
Senior Technologist
6 Yearsyrs
Field Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Desktop Support Specialist Network Technician Systems Analyst
Systems Manager
7 Yearsyrs
Network Technician Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Information Technology/Support Technician Information Technology Specialist Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Desktop Support Consultant Demographics

Gender

  • Male

    83.2%
  • Female

    15.1%
  • Unknown

    1.7%

Ethnicity

  • White

    72.5%
  • Hispanic or Latino

    13.3%
  • Asian

    10.3%
  • Unknown

    2.9%
  • Black or African American

    1.0%
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Languages Spoken

  • Spanish

    52.3%
  • French

    8.1%
  • Chinese

    5.4%
  • Japanese

    5.4%
  • Portuguese

    4.5%
  • Mandarin

    3.6%
  • Vietnamese

    2.7%
  • Italian

    2.7%
  • German

    2.7%
  • Armenian

    1.8%
  • Cantonese

    1.8%
  • Arabic

    1.8%
  • Cheyenne

    0.9%
  • Somali

    0.9%
  • Indonesian

    0.9%
  • Serer

    0.9%
  • Braille

    0.9%
  • Albanian

    0.9%
  • Greek

    0.9%
  • Carrier

    0.9%
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Desktop Support Consultant

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Desktop Support Consultant Education

Desktop Support Consultant

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Real Desktop Support Consultant Salaries

Job Title Company Location Start Date Salary
Support Consultant IV Sap America, Inc. Newtown, PA May 12, 2013 $114,215
Expert Support Consultant (Systems Engineer) Summit Systems, Inc. New York, NY May 28, 2010 $110,496
Support Consultant IV Sap America, Inc. Palo Alto, CA Jan 15, 2012 $110,000
Support Consultant IV Sap America, Inc. Newtown, PA Dec 05, 2014 $108,065
Support Consultant IV Sap America, Inc. Newtown, PA Dec 06, 2011 $105,632
Support Consultant IV Sap America, Inc. Saint Louis, MO Aug 15, 2013 $100,560
Support Consultant IV Sap America, Inc. Newtown, PA Feb 01, 2013 $100,000
Support Consultant IV Sap America, Inc. Newtown, PA May 11, 2010 $100,000
Support Consultant IV Sap America, Inc. Newtown, PA Jul 16, 2011 $95,000
Support Consultant IV Sap America, Inc. Newtown, PA Oct 10, 2009 $95,000
Support Consultant IV Sap America, Inc. Newtown, PA Nov 01, 2011 $95,000
Support Consultant IV Sap America, Inc. Palo Alto, CA Sep 24, 2010 $94,800 -
$156,400
Support Consultant III Sap America, Inc. Saint Louis, MO Mar 20, 2012 $92,700
Support Consultant IV Sap America, Inc. Newtown, PA Sep 09, 2012 $91,000
Support Consultant IV Sap America, Inc. Newtown, PA Sep 25, 2011 $90,000
Support Consultant IV Sap America, Inc. TX Sep 25, 2011 $90,000
Support Consultant III Sap America, Inc. Newtown, PA Sep 14, 2012 $90,000
Support Consultant IV Sap America, Inc. Newtown, PA Sep 29, 2012 $89,000
Support Consultant IV Sap America, Inc. Newtown, PA Jan 31, 2011 $88,500
Support Consultant IV Sap America, Inc. Newtown, PA Oct 20, 2011 $88,000
Support Consultant III Sap America, Inc. Newtown, PA Dec 01, 2011 $88,000
Support Consultant IV Sap America, Inc. Newtown, PA Sep 30, 2012 $82,500
Consultant IV, Support Sap America, Inc. Newtown, PA Sep 03, 2010 $82,400 -
$136,000
Support Consultant III Sap America, Inc. Newtown, PA Sep 01, 2012 $82,000
Support Consultant III Sap America, Inc. Newtown, PA Oct 01, 2010 $82,000
Support Consultant III Sap America, Inc. Newtown, PA May 29, 2011 $82,000
Support Consultant III Sap America, Inc. Newtown, PA Oct 01, 2012 $81,000
Support Consultant IV Sap America, Inc. Newtown, PA Oct 01, 2011 $80,000
Support Consultant III Sap America, Inc. Newtown, PA Feb 01, 2011 $80,000

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Top Skills for A Desktop Support Consultant

HardwareIssuesLaptopComputersPCNetworkPrintersRemoteDesktopWindowsXPActiveDirectoryTroubleshootDesktopSupportSetupCustomerServiceVPNEmailTechnicalSupportBackupOSMacLotusNotesUserAccountsWindowsNT

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Top Desktop Support Consultant Skills

  1. Hardware Issues
  2. Laptop Computers
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Worked in a 1000+ user environment, where primary responsibility was troubleshooting software and hardware issues.
  • Provide installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment, and software.
  • Completed OS and Image installs for PC's and laptops, and troubleshot user computer issues over the phone.
  • Support connectivity of light networking issues of network printers /scanners /copiers through Cisco Enterprise Print Management.
  • Field Service Support of remote desktop systems including application support and server administration.

Top Desktop Support Consultant Employers

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