Desktop support consultant resume examples for 2025
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How to write a desktop support consultant resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in desktop support consultant-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some desktop support consultant interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a desktop support consultant resume:
- Desktop Support
- Customer Service
- Troubleshoot
- PC
- Technical Support
- OS
- SCCM
- Computer System
- Mac
- Remote Desktop
- Software Issues
- User Support
- Network Printers
- VPN
- Laptop Computers
- Technical Problems
- Technical Assistance
- Android
- Remedy
- Workstations
- VoIP
- Linux
- Windows XP
- Level Support
- TCP/IP
- Citrix
- Switches
- Lan
- Windows Server
- Technical Issues
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the desktop support consultant position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write desktop support consultant experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are effective examples from desktop support consultant resumes:
Work history example #1
Desktop Support Consultant
HP
- Handled adding and removing applications for Novell One Desk, adding and maintaining user profiles and storage space.
- Escalated calls that possessed systems up for discontinuation, and/or no longer being supported.
- Conducted research on desktop products in support of PC procurement efforts.
- Worked in a team of 3 collectively which were responsible for a hardware refresh project nationwide.
- Supported all hardware and application support related issues for JP Morgan Chase bank contracted through Hewlett Packard.
Work history example #2
Junior Systems Engineer
HP
- Performed troubleshooting on hardware related issues, recording defects, and potential problems for different models of prototype printers.
- Achieved lowest cost-per-call-minute and highest customer satisfaction of all centers in Americas region.
- Updated our network from Windows XP to Windows 7.
- Resolved client network connectivity, TCP/IP, Proxy Servers, and Microsoft network clients.
- Performed patch analysis on UNIX systems and developed recommendations to prevent outages and data corruption.
Work history example #3
Remote Support Technician
Dell
- Moderated technical forums for Linux support on Dell server and storage platforms.
- Worked with security officer to design, implement, and maintain security compliance for desktops, laptops, and related equipment.
- Utilized advanced troubleshooting techniques to identify defective components, and documented procedures.
- Guided end user through Dell Systems Diagnostics Tool to analyze computer hardware issues.
- Shipped out parts and setup Field Technician to service computers for business customer in Dell's 24-hour call center.
Work history example #4
Desktop Support Consultant
Best Buy
- Assisted with general IT, including building and relocating PC systems, installing software, updating operating systems, hardware troubleshooting.
- Installed, modified, and made minor repairs on personal and business computers involving both hardware and software.
- Diagnosed and repaired hardware/software related issues on various laptops and desktops.
- Procured computer parts supplies and materials for the purpose of ensuring the availability of items commonly required to repair computer hardware
- Performed basic software/hardware installations and handled product shipping and receiving.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from desktop support consultant resumes:
Bachelor's Degree in computer information systems
Syracuse University, Syracuse, NY
1997 - 2000
Some College Courses in computer information systems
Regis University, Denver, CO
2013 - 2013
Highlight your desktop support consultant certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your desktop support consultant resume:
- Certified Network Computer Technician (CNCT)
- Management Consultant Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- CCNP Service Provider Operations (CCNP)
- Cisco Certified Entry Networking Technician (CCENT)
- Dell Certified Systems Expert (DCSE)