Research Summary. We analyzed 968 desktop support consultant resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Robert Half and Apex Systems. Here are the key facts about desktop support consultant resumes to help you get the job:

  • The average desktop support consultant resume is 579 words long
  • The average desktop support consultant resume is 1.3 pages long based on 450 words per page.
  • Desktop support is the most common skill found on a desktop support consultant resume. It appears on 11.8% of resumes.
After learning about how to write a professional desktop support consultant resume, you can make sure your resume checks all the boxes with our resume builder.


Desktop Support Consultant Resume Example

Choose From 10+ Customizable Desktop Support Consultant Resume templates

Zippia allows you to choose from different easy-to-use Desktop Support Consultant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Consultant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Desktop Support Consultant Resume
Desktop Support Consultant Resume
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Desktop Support Consultant Resume
Desktop Support Consultant Resume

Desktop Support Consultant Resume Format And Sections


1. Add Contact Information To Your Desktop Support Consultant Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desktop Support Consultant Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Desktop Support Consultant Resume Relevant Education Example #1

Bachelor's Degree In Computer Information Systems 1997 - 2000

Syracuse University Syracuse, NY

Desktop Support Consultant Resume Relevant Education Example #2

Some College Courses In Computer Information Systems 2013 - 2015

Regis University Denver, CO


3. Next, Create A Desktop Support Consultant Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Desktop Support Consultant Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • Software Issues Skills

    Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

  • VPN Skills

    A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Top Skills for a Desktop Support Consultant

  • Desktop Support, 11.8%
  • Customer Service, 11.4%
  • Troubleshoot, 7.5%
  • PC, 6.4%
  • Other Skills, 62.9%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Desktop Support Consultant Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Desktop Support Consultant
Valero Energy
  • Provided telephone support of computing equipment and software that included troubleshooting, analysis and configuration of all desktop equipment.
  • Created and maintain Windows 2000 professional Ghost image and ability to remotely create or restore ghost image from local hard drive.
  • Installed/configured Windows operating system and desktop applications.
  • Trained technicians in troubleshooting and escalation procedures and created documentation to aid technicians in issue resolution.
  • Led and assigned daily and weekly work tasks during the desktop migration from Windows XP to Windows 7 enterprise-wide.
Work History Example # 2
Network Support Analyst
  • Managed project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
  • Migrated hosted DNS environment to a self managed, redundant environment managed by application.
  • Maintained service level agreements (SLA) and operating level agreements (OLA) on hardware and software health metrics.
  • Performed installation and configuration of Siebel Server, Siebel Gateway and Siebel Web Servers in Windows 2000 and 2003 Server.
  • Configured primary and backup domain controllers, file and print, WINS & DHCP servers.
Work History Example # 3
Computer System Technician
  • Utilized tools such as Ghost to image machines and RDP & VPN to support remote users.
  • Enhanced existing training curriculum for SharePoint 2003 end-user training using an instructional design model.
  • Organized final deployment of new Windows 7 PCs, and worked with many users to identify and resolve software issues.
  • Provided email filtering through Spamsoap for all of our clients
  • Installed drivers for devices ranging from commercial scanners to printers to labelers etc.
Work History Example # 4
Help Desk Coordinator
Texas A&M University-Corpus Christi
  • Monitored network equipment and performed regular software and hardware maintenance.
  • Provisioned and supported systems like httpd, mysql and tomcat utilized for research in university.
  • Managed Windows and Mac workstations.
  • Worked with clients to resolve hardware, software, and network trouble tickets.
  • Performed campus-wide application, hardware and peripheral support.

5. Highlight Your Desktop Support Consultant Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desktop support consultant resume:

  1. Certified Network Computer Technician (CNCT)
  2. Management Consultant Professional (MCP)
  3. Cisco Certified Network Associate (CCNA)
  4. CCNP Service Provider Operations (CCNP)
  5. Cisco Certified Entry Networking Technician (CCENT)
  6. Dell Certified Systems Expert (DCSE)


6. Finally, Add a Desktop Support Consultant Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. IBM Jobs (40)
  2. Dell Jobs (9)
  3. Citi Jobs (14)
  4. JPMorgan Chase & Co. Jobs (11)
  5. Lockheed Martin Jobs (12)

Common Desktop Support Consultant Resume Skills

  • Desktop Support
  • Customer Service
  • Troubleshoot
  • PC
  • Technical Support
  • OS
  • SCCM
  • Computer System
  • Mac
  • Remote Desktop
  • Software Issues
  • User Support
  • Network Printers
  • VPN
  • Laptop Computers
  • Technical Problems
  • Technical Assistance
  • Android
  • Remedy
  • Workstations
  • VoIP
  • Linux
  • Windows XP
  • Level Support
  • TCP/IP
  • Citrix
  • Switches
  • Lan
  • Windows Server
  • Technical Issues
  • Software Applications
  • User Accounts
  • VMware
  • PowerPoint
  • Trouble Tickets
  • Software Problems
  • Encryption
  • Remote Support
  • SQL
  • Video Conferencing
  • Phone Support
  • Software Installation
  • DNS
  • DHCP
  • Network Troubleshooting
  • SharePoint
  • Lotus Notes

Desktop Support Consultant Jobs