Top Desktop Support Consultant Skills

Below we've compiled a list of the most important skills for a Desktop Support Consultant. We ranked the top skills based on the percentage of Desktop Support Consultant resumes they appeared on. For example, 13.1% of Desktop Support Consultant resumes contained Desktop as a skill. Let's find out what skills a Desktop Support Consultant actually needs in order to be successful in the workplace.

The six most common skills found on Desktop Support Consultant resumes in 2020. Read below to see the full list.

1. Desktop

high Demand
Here's how Desktop is used in Desktop Support Consultant jobs:
  • Provided tier two dedicated desktop support to Energy Technology Company and shared desktop support to other business units within Chevron.
  • Worked with users over the phone and in person to help resolve everyday issues involving Laptop/desktop/printers and Wireless connectivity issues
  • Skilled in security awareness, Active Directory, two-factor authentication and desktop management within an academic setting.
  • Conducted software and hardware installations with responsibility for imaging and deployment of laptops and desktops.
  • Provided problem resolution for IBM Manage now desktop software application and communication systems software.
  • Provided desktop computer software and hardware support, configuration, and administration.
  • Resolved post production image related issues and laptop and desktop configuration errors.
  • Resolved performance issues, security and reliability issues with desktops and applications.
  • Re-imaged desktops utilizing On Technology to automatically install operating system and applications.
  • Worked on outstanding projects requiring completion before migration to a managed desktop.
  • Trained new desktop support personnel in department procedures and troubleshooting techniques.
  • Performed company-wide Windows 7, desktop hardware/software upgrade and data migration.
  • Implemented company-wide operating system upgrades to all desktop and laptop computers.
  • Documented outstanding issues to project managers and prepared user desktop reports.
  • Performed essential desktop troubleshooting tasks desk side and remotely.
  • Configured and documented standard and specialized desktop/laptop computer workstations.
  • Prepared manuscripts for publication using a desktop publishing program.
  • Replaced outdated hardware equipment with current desktop systems.
  • Installed desktops in different locations and configured equipment.
  • Conducted a physical inventory including laptops, desktops.

Show More

2. Technical Support

high Demand
Here's how Technical Support is used in Desktop Support Consultant jobs:
  • Provided essential technical support to 3,800 users both domestically and internationally using phone and remote support.
  • Provided technical support and consulting services for Concordance and Summation document review and production software.
  • Communicated with managers, programmers and technical support personnel.
  • Facilitated on-site technical support for clinical investigative meetings.
  • Provided technical support for application programming and computer operation
  • Assisted in providing technical support by analyzing incident reports
  • Provided technical support for notebook computers.
  • Initiated problem resolution and prevention, provide technical support services, training and briefings to functional users having various technical backgrounds.
  • Played an integral role of being on the first line of technical support as help desk technician for entire organization.
  • Provided technical support for over 700+ users assisting team members with process workloads and implementation of large projects.
  • Provided technical support to home office and remote offices within region (over 1000 clients).
  • Managed call flow and responded to technical support needs of student, staff, and faculty.
  • Assisted employees with technical issues and provided ongoing technical support for over 1400 clients.
  • Provided work direction, problem resolution, and training to other technical support personnel.
  • Provided technical support, advice, guidance and assistance to User base.
  • Provided technical support for the EIS department, within the aeronautics division.
  • Provided Tier 1 and 2 technical support to leading information technology company.
  • Provided technical support and training to personal computer and PC network users.
  • Served as technical support liaison between end-user and Help Desk personnel.
  • Provided technical support to multiple business units across in SoCal.

Show More

3. Customer Service

high Demand
Here's how Customer Service is used in Desktop Support Consultant jobs:
  • Delivered customer service by completing customers' needs in an appropriate and professional environment.
  • Assisted partners in developing comprehensive solutions for customer service based on industry best practices.
  • Received special recognition award for leadership, customer service for phone system deployment
  • Assisted financial representatives by providing customer service and technical support.
  • Received Customer Service Award as nominated by internal customers.
  • Received and processed stock for expedited customer service.
  • Assisted management in the training and development of incoming customer service representatives on how to use and troubleshoot DOW and DUW.
  • Provided customer service support of all sixteen schools and to vendors, and provided technical support for many on-line applications.
  • Organized and prioritized work and handling multiple simultaneous tasks; skill in maintaining customer service standards and providing courteous.
  • Answered calls related to system issues and failures while providing first class customer service Other Language Spoken.
  • Provided excellent customer service and support of all the company's wireless and data products.
  • Managed server backups, customer service quality control recording system and employee time management systems.
  • Maintained excellent customer service for all users in accordance to company policy and HIPPA regulations.
  • Provided excellent customer service as Tier 2 support for local Desktop and remote users.
  • Received the peer nominated Gold Star Award for 'above-and-beyond' customer service and support.
  • Provided customer service through consistent follow through on all open issues and requests.
  • Cited for innovation, customer service, patience, and technical support.
  • Provided forecasting support for a 450 employee customer service call center.
  • Provided a high level of Customer Service to all client calls.
  • Preformed software and hardware customer service for all computers.

Show More

4. Active Directory

high Demand
Here's how Active Directory is used in Desktop Support Consultant jobs:
  • Issued contractor account security access and permissions via Active Directory.
  • Managed Active Directory objects with emphasis on security and organization.
  • Entered system names and various user applications in Active Directory
  • Managed Active Directory, Terminal Services and Barracuda firewall.
  • Performed Active Directory user/computer accounts and Group Policy Management.
  • Managed user and computer accounts using Active Directory.
  • Administered users in Windows Active Directory.
  • Provided Active Directory account management.
  • Created passwords utilizing Active Directory.
  • Supported IT Distribution center including imaging new computers, utilization of Active Directory, infrastructure support, WOW/COW Assembly and distribution.
  • Created work orders for any computer issue and entered it into Remedy, Configured Active Directory to work properly for users.
  • Installed Windows Active Directory for remote access to PC, and Used School dude to check and log work order tickets.
  • Involved with the migration of users from numerous legacy domains to a structured Active Directory currently with over 130,000 users.
  • Created network id's on Active Directory and created logging scripts for drive mappings using batch (.bat) files.
  • Fielded end-user issues and assessed and corrected problems pertaining to hardware and software in the Microsoft Active Directory environment.
  • Created users accounts in Active Directory, reset passwords, granted access rights to certain share files or networks.
  • Installed/Configured/Administrated 120+ computer network, using Windows 2003 Active Directory, Windows XP Professional and Exchange/Outlook 2007.
  • Created/deleted users in Active Directory and reset passwords for users who were currently locked-out of their account.
  • Maintained the office database by retrieving and organizing information for individual employees and clients through Active Directory.
  • Maintained the Windows Active Directory environment including creating, removing and configuring for over 300 accounts.

Show More

5. PCS

high Demand
Here's how PCS is used in Desktop Support Consultant jobs:
  • Handled over 3,000 devices consisting of a mix of Windows based PCs, Macintosh, Unix boxes and real-time data collection devices
  • Coordinated with users to better educate them on Exchange mailbox sizes Assisted in updating build documentation for deployment of PCs.
  • Re-ghosted hard drives from Dell, HP, IBM PCs and laptops and test PCs for connectivity to network.
  • Supported two different operating systems (Windows 2K & XP) and utilized remote software to troubleshoot off-site PCs.
  • Worked on Macs and PCs, replaced and upgraded internal components, and supported office and media software.
  • Created new PCs on network through Active Directory and ran tests through the network to ensure connectivity.
  • Served as first line of support for all IT issues dealing with PCs, servers, and networking
  • Configured and troubleshot Microsoft Outlook, Office XP Word, Excel and PowerPoint on client PCs.
  • Evaluated virus infected PCs and determined the proper procedures for manage PCs for various organizations.
  • Provided hardware support for all PCs, laptops, and peripherals, including Blackberry support.
  • Provided software support for MAC and PCs, including Outlook, Checkpoint VPN, etc.
  • Accomplished upgrade of more than 2000 PCs in timely manner and within budget constraints.
  • Started the schools front line support to all student body and faculties personal PCs.
  • Created a complete inventory of all PCs/laptops to allow better repair and upgrade tracking.
  • Received new PCs and installed at user location including initial connection to departmental LAN.
  • Involved in ongoing Windows 7 upgrade project involving Dell desktop PCs and laptops.
  • Installed new images on PCs using Ghost, and added/removed PCs from Active Directory
  • Provided daily technical support for 600 End-user employees on PCs and laptops.
  • Provided support to 1200 clients for all Hardware on PCs and Laptops.
  • Moved, added, and changed PCs and printers; provided 24x7support.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Hardware

high Demand
Here's how Hardware is used in Desktop Support Consultant jobs:
  • Followed departmental procedures to purchase, configure, and install new and recycled hardware systems maintaining corporate standards for system compatibility.
  • Secured donations of hardware for tutoring labs and built computer lab using older hardware - Prevented students from accessing non-educational websites
  • Provided customers timely, professional, quality technical solutions for operating system, application, and hardware problems.
  • Managed all site Xerox hardware and consumable inventory, Xerox printer maintenance and consumable replacements.
  • Ensured system upgrade readiness by upgrading hardware and removing viruses and providing general maintenance.
  • Researched and installed hardware and software including servers, workstations and line-of-business applications.
  • Installed, configured and trouble-shooting hardware and software components and voice/data network.
  • Supported corporate office desktop software and hardware, network connectivity and configuration.
  • Coordinated capital major project deployment of hardware to remote hospital sites.
  • Referred major software/hardware problems to vendors or computer technicians for service.
  • Prepared evaluations of software and hardware, recommended improvements and upgrades.
  • Developed strategies to maximize hardware longevity while minimizing new expenses.
  • Assisted our resource domain administrator in building/upgrading Compaq server hardware.
  • Assisted in hardware/software implementation of new Speakers Bureau call center.
  • Inventoried computer hardware and software and entered into database.
  • Created documentation and asset management of all deployed hardware/software.
  • Maintained hardware and computer asset and purchased software inventory.
  • Diagnosed hardware faults and escalated unresolved issues.
  • Provided timely support for hardware/software related issues.
  • Provided computer support including hardware and software.

Show More

7. Email

high Demand
Here's how Email is used in Desktop Support Consultant jobs:
  • Ensured desktop computers interconnected consistently with diverse systems including associated validation systems, file servers, and email servers.
  • Converted email from Netscape/Outlook Express to Microsoft Outlook.
  • Assisted the end-users with emails and mobile configuration
  • Responded to a large volume of phone, email application ticket requests, and personal requests quickly, accurately and consistently.
  • Managed users, groups, computers and email accounts (distribution and security groups) in Active Directory and Microsoft Exchange.
  • Supported and resolved a wide-range of on-site technical support issues including email, printing, hardware, and how-to questions.
  • Managed invoices for hotels in North and Latin America, and organized follow ups via telephone and email.
  • Performed first line technical support to computer customers with questions regarding account administration through phone, and email.
  • Used a ticket tracking system, emails, and phone to work on tickets and communicate with users.
  • Served as point of contact with our email host to report and find resolution for any service issues.
  • Responded to all client requests for technical support by phone, email and the inter-office ticketing system.
  • Provided Desktop support using a ticketing system to respond to both telephone and email inquiries for Statewide Financial
  • Provided technical support for computer related problems, via email, telephone, and hands on support.
  • Completed daily and weekly reports that had to be emailed to my supervisor in Dallas.
  • Provided solutions desk side as well as through email, phone and accessing computer remotely.
  • Provided Phone Support for Online Business products, including Web Hosting, Email and Server systems
  • Logged and tracked client tickets on technical issues via phone and email through call logging.
  • Assisted with computer issues involving: email, database management, network support and troubleshooting.
  • Followed up with client by email or in person when possible to ensure satisfaction.
  • Resolved computer hardware software, printing, installation, email (Outlook).

Show More

8. Troubleshoot

high Demand
Here's how Troubleshoot is used in Desktop Support Consultant jobs:
  • Led installation, maintenance, and troubleshooting of information storage and management hardware on various operating systems and network environments.
  • Installed, configured, and troubleshoot operating system and proprietary medical tracking software, monitoring connections and diagnosing network applications.
  • Managed access schedules, performed security clearance verification, and performed system security, maintenance and Tier II troubleshooting functions.
  • Maintained standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers.
  • Performed general maintenance and applied best practice solutions to troubleshoot and repair computers and attached devices.
  • Assisted in network troubleshooting and maintenance during office location move for newly acquired Intermix division.
  • Performed re-creation, analysis, troubleshooting and diagnosis of incidents and proprietary applications and platforms.
  • Installed Terminal Services, configured troubleshooting network protocol, configured remote inbound and outbound access.
  • Monitored and troubleshoot common system problems and documented system events to ensure continuous functioning.
  • Performed diagnostics and troubleshooting for system issues, documented help desk tickets/resolutions.
  • Performed Point Of Sale systems troubleshooting during implementation of upgraded systems.
  • Performed BIOS firmware upgrades when recommended by manufacturer to troubleshoot problems.
  • Documented procedures for successful troubleshooting, installation, and configuration steps.
  • Trained help desk personnel in operating system and application troubleshooting techniques.
  • Troubleshooted network infrastructure to determine connectivity issues or source of failure
  • Assisted client in creating documentation for future installation and troubleshooting.
  • Maintained current images and troubleshooting in-house and third-party applications.
  • Managed Network resources and troubleshoot network log-on problem scenarios.
  • Provided training, troubleshooting and assisted in user configurations.
  • Troubleshooted network problems and coordinate preventative maintenance of equipment.

Show More

9. End User

high Demand
Here's how End User is used in Desktop Support Consultant jobs:
  • Provided end user support at the Metropolitan Washington Airports Authority at Reagan National Airport.
  • Demonstrated an aptitude for troubleshooting and providing excellent professional support to end users.
  • Supported end users network connectivity and computer issues.
  • Created instructional-training manuals for end users training sessions.
  • Installed end user devices and configured network connectivity.
  • Provided help desk support for end users on a variety of applications including Microsoft Suite, Lotus Notes and mid-range applications.
  • Installed and troubleshot Reflections an application so the end user could access terminal emulators for AS400 apps on their Windows machine.
  • Worked in a team to migrate users from Windows 98 to 2000 for over 3000 end users in an enterprise environment.
  • Supported multiple applications on Windows XP Professional for company's internal end users as well as users out in the field.
  • Followed procedures set by client to save data, from end user and restore settings to new or existing computer systems.
  • Provided great phone support, quickly resolving customer issues, active directory for end user support, analyze technical problems.
  • Moved\Relocated end users equipment (laptops, monitors, keyboards mice, any cabling, power supply, etc.)
  • Re-imaged upgraded software on 600 machines also provided end user support for standard applications such as Microsoft Office 2011-2013.
  • Configured Blackberry phone to work with our enterprise server, allowing end users to receive emails on their phones.
  • Configured address books, contacts, signatures and various other tasks as needed as requested by the end user.
  • Provided desktop support for corporate end users and executives on site as well as phone support for remote locations.
  • Provided expert support for the end user to ensure that all installed applications were working properly after the upgrade.
  • Worked with business system users and resolved end user problem calls as well as tickets entered into the Queue.
  • Provided support tier 1- 3 for 82 remote sites more than 10,000 end user computers, Network devices troubleshooting.
  • Helped end users with the migration of Outlook and OWA (Outlook Web App) from Lotus notes.

Show More

10. OS

high Demand
Here's how OS is used in Desktop Support Consultant jobs:
  • Created a custom Microsoft Access database for inventory management which emanated a more efficient tracking of IT equipment
  • Supported and implemented standard Microsoft operating systems and applications, other various third party applications and utilities.
  • Proved ability to manage multiple assignments simultaneously and collaborate closely with colleagues for optimal productivity and efficiency.
  • Developed possible system scenarios in order to resolve operating difficulties before they become global system issues.
  • Demonstrated clear communication skills to diagnose and resolve incidents using documented procedures to perform responsibilities.
  • Provided advanced level technical diagnostics and resolution for Nationwide Financial Company and Nationwide Services Company.
  • Represented Executive Director in Community and staff meetings resulted in most effective corporate image.
  • Coordinated efforts of cross-functional teams to identify waste in key manufacturing and office processes.
  • Maintained confidentiality across all buyers ensuring anti-trust compliance and robust competition in the marketplace.
  • Conducted assessments using Retina Network Scanner and manually conducted patching using trusted repositories.
  • Propositioned and collaborated in the adoption of their current Electronic Medical Records system.
  • Facilitated student learning and technological utilization for research and other academic purposes.
  • Coordinated problem resolution across different teams that supported the PeopleSoft infrastructure.
  • Fostered a Professional work ethic centered on productivity and client satisfaction.
  • Configured and implemented server and workstation baseline imaging using Norton Ghost.
  • Performed configuration, management, and initial diagnostics of information systems.
  • Customized the post migration security configuration, per strict guidelines.
  • Reconfigured campus wiring closets' patch boards removing abandoned cabling.
  • Provided production support on computer related issues at Providence hospital.
  • Performed post resolution follow-ups to Remedy Service requests.

Show More

11. Windows

high Demand
Here's how Windows is used in Desktop Support Consultant jobs:
  • Installed, configured and upgraded Windows XP/7 operating systems and software; modified specific application configurations based upon functional area.
  • Analyzed and upgraded application enhancements in the Windows NT/2000 environment.
  • Provided technical support to end-users in a Windows environment.
  • Diagnosed software/hardware compatibility issues across the Windows NT platform
  • Assisted installing and configuring windows based servers.
  • Participated in school-wide Windows upgrade.
  • Performed offline Windows password recovery.
  • Provided support for Windows 7 and OS X. Preformed upgrades to conference rooms to better suit the needs of the users.
  • Installed Microsoft Office Suite 2003 Windows XP Professional, Service Pack 2, Windows XP Home Edition, Vista Home Edition.
  • Supported Windows XP, 2000, NT 4.0, 95/98 work stations and a wide variety of desktop and laptop hardware.
  • Validated users' computer settings and hardware on a daily basis to verify its compatibility to upgrade to Microsoft Windows Vista.
  • Upgraded computers from Windows 95 to Windows 2000 and Windows 2000 to Windows XP using Ghost within the project time frames.
  • Assisted Data Center support personnel in troubleshooting account problems with Windows 2000; researched and resolved print driver compatibility issues.
  • Completed Windows 7 and Office 2010 upgrade from Windows XP Office 2003 for over 3500 clients in the Dallas office.
  • Assisted in the deployment of Windows 7; primary deployment led to an ALU wing (100+ users).
  • Traveled with deployment teams to train new sales force members for Windows 2000, dial-up networking and offline synchronization.
  • Helped their staff roll out windows XP also helped answer calls and log incidents into their call tracking system.
  • Participated in implementing Windows NT4 to Windows Server 2003 domain migration of workstations and to troubleshoot resulting issues afterwards.
  • Performed software updates on Windows NT and Windows XP Pro workstations to ensure revised daylight savings time functionality.
  • Installed software including Microsoft Office and operating systems such as Windows XP and 7, set up computers.

Show More

12. Mac

high Demand
Here's how Mac is used in Desktop Support Consultant jobs:
  • Installed LocalTalk network to facilitate Macintosh connectivity to departmental LAN.
  • Established safety guidelines for tool making machinery.
  • Provided over the phone tech support for MAC OS, Windows XP, Windows Vista, and Windows 7 operating Systems.
  • Configured, deployed and, upgraded both PC and Mac systems for new artists depending on particular need and production team.
  • Implemented new policy for saving Outlook PST files to local machine with backup to Network server for desktop and laptop users.
  • Provided Macintosh- and PC-based desktop publishing training and consulting services to businesses in Greater Boston and in Austin, TX.
  • Interacted with customers to ensure data was transferred and Outlook personal files were moved to their new machine after refresh.
  • Created all International MultiPlatform RMP4 Images for Johnson & Johnson spanning 30 IBM and Dell machines using PowerQuest DeployCenter 5.5.
  • Upgraded all Mac systems for more standardized hardware and software for ease of support and better utilization of company resources.
  • Answered and responded to calls, installed new computer and components as well as updated programs on used machines.
  • Provided technical support to users with classified and unclassified machines, experiencing hardware, software, and network issues.
  • Assisted in a move of a company's computer equipment from one building to another (IMAC).
  • Configured, deployed, and managed Windows and Mac operating systems to labs, classrooms, and staff.
  • Tested applications on Microsoft Windows Vista machines to see if they were compatible with the operating system.
  • Supported all windows operating systems and Macintosh OS X for the entire corporation over 700 employees.
  • Supported 60+ users in a LAN environment from application to hardware support for Windows and Mac.
  • Replaced out of date machines with new ones and updated hardware to better meet performance standards.
  • Migrated clients outlook, data, and other information from old machine to new machine.
  • Worked with various groups on special projects including upgrade of Operation Center and AU machines.
  • Imaged workstations for new users - Windows XP/Mac OS, additional software, drivers etc.

Show More

13. User Accounts

high Demand
Here's how User Accounts is used in Desktop Support Consultant jobs:
  • Created/deleted and managed/upgraded user accounts within active directory of company.
  • Created user accounts/disabled user account on exiting employees.
  • Configured user accounts in Active Directory.
  • Assisted in maintenance of employee network connections by creation/configuration of user accounts, passwords resets and ensuring connectivity to local LAN.
  • Moved computer/user accounts (local and remote) throughout OS upgrade on Windows Server 2008 using computer and user migration tools.
  • Conducted security audits for user accounts including off site network access for employees and consultants with weekly reporting to the CIO.
  • Handled 9 servers using Active Directory; create user accounts on various target systems with the appropriate access rights.
  • Installed and set up operating systems and created and managed user accounts in Active Directory.
  • Administered Active Directory by creating/disabling user accounts and configuring them in applicable OU's.
  • Managed user accounts, groups, print servers and queues, directories and files.
  • Created and maintained user accounts and permissions with implementation of group policy.
  • Created and supported user accounts for VOIP network utilizing Cisco IP phones.
  • Created user accounts and day to day maintenance on the server.
  • Utilized SCCM and Active Directory to manage applications and user accounts.
  • Created and maintained Novel and NT user accounts and security.
  • Managed end-user accounts within the scope of Active Directory.
  • Used Active Directory to created and disable user accounts.
  • Repaired damaged hardware creates user accounts delete user accounts.
  • Deleted user accounts and mailbox via Active Directory.
  • Created user accounts network file and print servers.

Show More

14. Setup

high Demand
Here's how Setup is used in Desktop Support Consultant jobs:
  • Supported hardware and software within a professional organization across multiple locations and performed PC build/setup prior to field deployment.
  • Classified and resolved customer questions regarding setup and functionality about all supported applications with superior customer service.
  • Verified setup was successful, completed data migration, confirmed software configured correctly.
  • Coordinated setups of video conferencing and other related meeting for Executives.
  • Customized features on several NT servers across the network, including disk images, clone sources and clone setup utilities.
  • Configured and supported banking software; scheduled IT moves as needed for department changes, setups, and new hires.
  • Performed complete system setup and troubleshooting (hardware, software and upgrades), and peripherals.
  • Assisted in design of new server room and physical setup and layout design of new Trading Floor
  • Helped setup and maintain network hardware including routers, switches, hubs, and patch panels.
  • Managed setup/deployment of Share Point Services to infrastructure and joined service to local server farm.
  • Interacted with other teams and Deployed Client's equipment as well as setup work area.
  • Assisted with special projects that involved the setup of laboratory's Local Area Network.
  • Involved in the move and setup of all equipment to the new building.
  • Aided in corporate sync setup for e-mail and calendar applications for mobile phones.
  • Used Ghost and to deploy OS and applications for the fastest setup.
  • Supported remote sales force with repairs, new hire setups and documentation.
  • Replaced docking stations and ensured that all peripherals were properly setup.
  • Calibrated monitors and setup AV equipment in classrooms/labs per faculty request.
  • Managed the Gates McDonald technical lab and server setup rooms.
  • Performed profile migration, software setup, and system optimization.

Show More

15. Laptops

average Demand
Here's how Laptops is used in Desktop Support Consultant jobs:
  • Replaced defective/bad hardware in Dell business model laptops/desktops.
  • Configured desktops/laptops/deploy laptops train sales staff.
  • Supported our remote users via phone and travel (Regional and District Managers) upgrading and maintaining laptops and mobile devices.
  • Worked on a project to convert 3000+ HP laptops and desktops from the Countrywide domain to the Bank of America domain.
  • Configured all directed NYGC standard settings for the Mac OS X Mountain Lion Operating system on all laptops and phone devices.
  • Configured and troubleshoot network connectivity for workstations and laptops (LAN, Wireless and Cisco AnyConnect SSL VPN Client).
  • Involved in HP data migration project for existing users from PC's with Windows XP to Laptops with Windows 7.
  • Created core images and re-imaging for all laptops and desktops, as well administrator and manage the deployment and images.
  • Completed OS and Image installs for PC's and laptops, and troubleshot user computer issues over the phone.
  • Installed, maintained, and provided technical support for laptops and related connectivity for 200+ in-house and remote users.
  • Imaged, configured, rolled out, deployed and backed up and transferred user data on laptops and desktops.
  • Performed deployments of desktops and laptops for XP to Windows 7 upgrade for new and existing employees.
  • Installed, supported, and maintained computer desktops, laptops, and/or related hardware and software.
  • Installed and configured PC's and laptops with ghost images and applications while maintaining support responsibilities.
  • Configured/deployed new PC's, and laptops with MS Windows to users at Care First Offices.
  • Migrated laptops and desktop via script installs from XP to Win 7 approximately 200 computers.
  • Serviced broken laptops and troubleshot general hardware and software issues for students and faculty members.
  • Upgraded from MS Office 95 to Office 2000 on all the users workstations and laptops.
  • Installed, configured, and supported Compaq workstations and Toshiba/Dell laptops running WIN 2000 Pro.
  • Installed and configured various applications and resolved network connectivity issues of PC s and laptops.

Show More

16. Sccm

average Demand
Here's how Sccm is used in Desktop Support Consultant jobs:
  • Managed update deployment and verified policy adherence utilizing SCCM.
  • Assisted in leading efforts to convert systems management tools to System Center Configuration Manager (SCCM).
  • Used Quest Active Roles to manage users and computers and install software using SCCM.
  • Maintained SCCM imaging and image creation, migration to 2012.
  • Managed automated OS and application deployment system (SCCM).
  • Created SCCM Reports, Collections, and Queries.
  • Provided application support via SCCM.
  • Performed imaging on XP and SCCM on WIN7 PC.
  • Used the following tools from Citrix, putty, terminal services, remote console, sccm admin.
  • Experienced with DSR/DSM, Altiris (SCCM Application delivery/Installation systems) Extensive use of remote PC control including Bomgar and VNC.

Show More

17. VPN

average Demand
Here's how VPN is used in Desktop Support Consultant jobs:
  • Utilized network-monitoring tools to monitor performance, identified/resolved problems * Provided VPN and dial-up support for traveling enterprise users.
  • Participated data migrated, setup and troubleshot VPN connectivity.
  • Configured VPN, AGN and wireless capabilities, and made certain adjustments to the network system to correct network speed.
  • Provided on call 24 x 7 remote support via VPN connection as part of a team on a rotational basis.
  • Supported remote users on the phone and over their VPN connection Resolved network communications problems to ensure user s access.
  • Provided network connectivity support for VPN users in remote offices in the Southwest, Midwest and Mid Atlantic states.
  • Worked with the network and active directory teams to troubleshoot server, VPN, and rights issues.
  • Worked in Windows XP environment and Office 2003, administered BES server, and VPN client.
  • Trained new hire on how to connect via a wireless connection and logging into the VPN.
  • Implemented VPN solution for end to end connectivity between multiple sites using Cisco RVS4000 routers.
  • Configured VPN and wireless capabilities, as well as troubleshot basic network and connectivity issues.
  • Performed Cisco AnyConnect VPN application to create secure Web connection for staff in the college.
  • Provided support for VPN users for remote use on wireless and hardwired computers.
  • Configured Apple IPAD's to connect to Pfizer VPN and wireless networks.
  • Installed VPN 3DES for router-to-router WAN link with New York office.
  • Deployed ESET NOD 32 Anti-virus solutions, Sonic Wall VPN.
  • Ensured that VPN access between sites is maintained and monitored.
  • Removed unauthorized software from users PC s. Cisco VPN experience.
  • Kicked off a major project involving VPN support firm-wide.
  • Configured each new computer to connect through a VPN.

Show More

18. Computer System

average Demand
Here's how Computer System is used in Desktop Support Consultant jobs:
  • Performed regular preventive maintenance on computer systems and other peripherals.
  • Planned, assembled and installed computer systems in designated networks
  • Managed Macintosh labs using current computer systems.
  • Handled the repairs and troubleshooting of computer systems and related equipment by replacing components and restoring system.
  • Maintained, analyzed, troubleshoots, and repaired computer systems, hardware and computer peripherals.
  • Restored and refurbished older computer systems within the school with little to no budget.
  • Deployed, repaired, and maintained software integrity on all internal computer systems.
  • Performed daily tasks as a Computer Systems Administrator on Local Area Network.
  • Maintained computer systems and network at a small company.
  • Trained hospital staff on new computer systems and software.
  • Assisted with the repair of computer systems on site.
  • Migrated computer systems from Win98 to Windows XP.
  • Upgraded computer systems and re-image/ghost the hard-drives.
  • Assisted in installing and maintaining computer systems.

Show More

19. Printers

average Demand
Here's how Printers is used in Desktop Support Consultant jobs:
  • Preformed new installations of laboratory workstations, printers, and peripherals.
  • Performed diagnostic testing on workstation equipment and ensured printers were operational.
  • Configured printers for wireless network printing.
  • Relocated desktop computers and added printers.
  • Configured and installed network printers.
  • Installed and configured network printers/desktops/laptops/software.
  • Researched and resolved problems on workstations, printers, and LAN including IP resolution, cabling problems, and peripheral malfunctions.
  • Deployed, set-up and trouble-shoot 600 new laptops (Windows 7 OS) and associated printers for Glaxo Smith & Kline.
  • Provided troubleshooting for Windows 2000/XP operating system for 1,000-5,000 users on printers, emails, PalmOne devices, and scanners.
  • Installed and configured accessories as needed such as printers, scanners, ZIP and JAZ drives, peripherals and drivers.
  • Used WARPT/ CAPTUR web/based tools to manage printers and SMART/SAT web based tools to image and install software on computers.
  • Stocked up and Audit workable PC Machines, Printers, Scanners and other peripherals backed up from repair work orders.
  • Participated in the Junior Level Network administration including setting up user profiles, file permissions, printers and installation.
  • Provided first response installation, configuration, and troubleshooting for local and network printers (HP, XEROX).
  • Maintained inventory of all PC's throughout office, as well as monitors, printers, scanners, etc.
  • Installed and configured Dell Thin Clients and printers as well as insuring the devices receive correct IP addresses.
  • Configured, installed, and maintained existing computers, printers, telephones, cell phones, and software.
  • Configured and install local printers, hard drives, floppy drive, upgrading ram, upgraded windows systems.
  • Swapped out user with new PC, added PC to domain and mapped all printers and network drives.
  • Provided a wide range of IT support for software applications, mobile devices, and network printers for.

Show More

20. Software Issues

average Demand
Here's how Software Issues is used in Desktop Support Consultant jobs:
  • Worked on basic computer support such as diagnosing and resolving technical hardware and software issues.
  • Responded to trouble calls for Care First staff with PC hardware or software issues.
  • Supported EU's on issues after install (adjustments, software issues).
  • Fixed variety of laptop issues by replacing bad hardware or fixing software issues.
  • Diagnosed and resolved technical hardware and software issues for clients and staff.
  • Offered support to HP employees and contractors regarding hardware and software issues.
  • Resolved hardware and software issues and installed new hardware as required.
  • Provided support for all hardware and software issues.
  • Repaired PC hardware and assisted with software issues.
  • Diagnosed hardware/software issues Provided support 24/7 via on call pager
  • Gathered and analyzed specific information about customers video teleconference hardware problems and identified resolution Troubleshot Panasonic Toughbook for hardware/software issues.

Show More

21. Helpdesk

average Demand
Here's how Helpdesk is used in Desktop Support Consultant jobs:
  • Entered ticket information into Helpdesk tracking software.
  • Performed Helpdesk activities, which included level 2 support and the tracking of calls; dispatching of personnel when necessary.
  • Worked for Honeywell, Philips, and Providence Hospital doing copier support, helpdesk support, and system updates.
  • Served as on-site IT helpdesk technician while troubleshooting both software and hardware issues via phone and VNC.
  • Used Remedy helpdesk ticketing applications to create, modify, update, store and communicate Tickets.
  • Leveraged Salesforce HelpDesk system for ticket queuing, response, escalation, documentation and release.
  • Performed user account in AD & Documented and recorded helpdesk calls and solution using Remedy.
  • Provided International global helpdesk support for all users in the company in Tier I-III capacity.
  • Monitored and handled helpdesk's corporate email account following up with end users' requests.
  • Answered central Helpdesk line and attempted to solve PC or networking problems on first call.
  • Provided helpdesk and desktop support services to U.S. Armed Forces and U.S. Embassy personnel.
  • Provided helpdesk support, Hardware deployment Surface Pro 4's, Windows 7- Laptops/Desktops.
  • Provided 2nd level helpdesk and desktop support to over 300 local and remote users.
  • Handled trouble calls via telephone/email and resolved assign trouble tickets using TouchPaper Helpdesk software.
  • Coordinated with the helpdesk and Service Delivery Representatives on tickets to prevent SLA breaches.
  • Performed general helpdesk support functions for clients to ensure that they were operational.
  • Provided helpdesk support in imaging, configuration, deployment & general hardware maintenance.
  • Provided direct support for company executives and staff issues unresolved by the Helpdesk.
  • Performed logistics and asset tracking duties, local and remote Helpdesk support.
  • Resolved helpdesk tickets indicating thorough knowledge of desktop, laptop and imaging.

Show More

22. Technical Assistance

average Demand
Here's how Technical Assistance is used in Desktop Support Consultant jobs:
  • Used technical manuals and computer diagnostics to investigate and provide technical assistance.
  • Operated as the first line of technical assistance for HLMCC clients and users of information technology resources.
  • Rendered technical assistance to customers and made service follow-up calls.
  • Provided remote and onsite technical assistance for user issues on Windows 7 and Microsoft Office 2013.
  • Supported development of technical standards and application uses, and resolved network problems and offered technical assistance to users.
  • Provided technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.

Show More

23. Remote Access

average Demand
Here's how Remote Access is used in Desktop Support Consultant jobs:
  • Assisted help desk team with problem solving, via phone conferencing, and remote access.
  • Configured clients for MS networks and remote access utilizing TCP /IP and NetBEUI Protocols.
  • Pushed and distributed software installs via remote access tool.
  • Utilized remote access software in daily support efforts.
  • Supported corporate users with logins, remote access, and printer configurations.
  • Performed trade floor level DR test Supported internal remote access RSA system.
  • Supported multiple branch locations, remote access and Citrix issues.

Show More

24. Software Applications

average Demand
Here's how Software Applications is used in Desktop Support Consultant jobs:
  • Performed repairs and troubleshot on miscellaneous computer hardware, trained end-users on software applications and telephones.
  • Experienced in the installation of state-of-the-art hardware and software applications.
  • Configured, installed and removed standard and non-standard software applications.
  • Provided support and maintained written resolutions to frequent problems as they relate to networks, hardware, and software applications.
  • Diagnosed and resolved software and hardware incidents, including Windows operating system and across a range of software applications.
  • Administered, troubleshoot, configured, and ghosted images for Dell desktops and various software applications.
  • Installed various software applications, fixes, and updates for different users.
  • Provided training and service for new devices and some software applications Maintain server performance.

Show More

25. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Desktop Support Consultant jobs:
  • Troubleshooted wired and wireless TCP/IP connectivity issues.
  • Provided LAN support, addressed and resolved TCP/IP, WINS and DNS issues.
  • Installed, configured, and troubleshoot TCP/IP, and other LAN problems.
  • Installed TCP/IP printer for Mac and Windows operating systems from scratch.
  • Provided TCP/IP support functions in a multiple network environment.
  • Diagnosed and maintained LAN network connectivity using TCP/IP.
  • Configured TCP/IP and Token Ring network adapters.
  • Installed and configured TCP/IP addresses.
  • Implemented recovery procedures on BSOD or virus infected pc, resolved VOIP, wireless, VPN, TCP/IP and wiring issues.
  • Initiated configuration and testing of TCP/IP, DNS, Subnet and Default Gateway for LAN/WAN.
  • Performed Generalized break-fix for all technical equipment using TCP/IP, diagnostics and reimaging.

Show More

26. Backup

average Demand
Here's how Backup is used in Desktop Support Consultant jobs:
  • Migrated users to central storage and implemented Retrospect backup resolving a critical hole in security of company resources.
  • Administered backup strategies using Barracuda applications for users during the security patch project.
  • Performed weekly backups and maintained company standards of both redundancy and security.
  • Executed daily and weekly backup operations of critical production data.
  • Managed and scheduled system updates and backup operations.
  • Installed and configured Dell laptop and desktop computers, perform backups, Update Matrix statistics, server applications and maintenance.
  • Audited licensing for client as backup of phone system, resulting in large time savings and annual cost savings.
  • Provided quality desktop and thin clients support, reliable remote access, regular data backup and robust networked resources.
  • Performed installs, moved, added, changed, assisted in data backup and restore certain account.
  • Supported disaster recovery plans, performed regular backups and created images of workstations prior to upgrades.
  • Supported data collection and backup system backbone for corporate software, ticketing sales and service.
  • Performed regular system backups, installed new software and upgraded existing systems as needed.
  • Provided backup to all members of the team ensuring excellent teamwork within our group.
  • Installed Software's, Hardware's and performed Data backup of Servers.
  • Advanced proficiency in backup, restore, recovery data, and remote-in.
  • Filled in where needed to provide backup support to the team.
  • Performed data backup, virus scanning, and OS updating procedures.
  • Performed the daily tape backup for servers to avoid data loss.
  • Executed data processing, backups, reporting with Unix system.
  • Implemented tape backup and restore procedures for IBM AS/400.

Show More

27. Android

average Demand
Here's how Android is used in Desktop Support Consultant jobs:
  • Supported, configured and troubleshot PDA devices iPad, iPhone, Androids and Blackberry's.
  • Supported smart phones; Apple, Blackberry, Windows Mobile, and Android.
  • Supported Android, iPhone and Blackberry smart phones and tablets.
  • Assisted with User setup of for Google mail on Iphone, Blackberry, Android, and Windows 7 phone.
  • Configured and managed mobile devices (iPhone/iPad, Android and windows phone 7/windows mobile
  • Integrated iOS and Android devices in the mobile environment.
  • Configured office email on Android and iOS devices.
  • Implemented iOS and Android devices for advertisement needs.
  • Diagnosed and resolved issues in iOS and Android.

Show More

28. Voip

average Demand
Here's how Voip is used in Desktop Support Consultant jobs:
  • Organized VoIP/video conferencing with set-top system.
  • Worked with the company networking vendor and Director of IT troubleshooting VOIP issues, testing, and packet capturing.
  • Handled VOIP technology support - Cisco Call Manager v.7/Unity (extension assignment & mailbox creation).
  • Configured all applications, changes, and deletions of MITEL VOIP systems.
  • Updated data base, migration, installing VoIp and Analog Phones.
  • Certified for Interactive Intelligence V.30 Su12 VoIP Call Center management system.
  • Assisted with the management of the VOIP environment.
  • Installed VOIP phones and software for 350 users.
  • Provided analog and VOIP phone support.
  • Installed phones (Analog, Digital, and VoIP), port extensions, and new phone lines.
  • Supported and configured a Mitel VoIP based PBX which included call center strategies requirements and physical station programming.
  • Consulted and supported on major telecom VOIP upgrade for corporate office.
  • Configured VoIP phones through command line using the command ipconfig.
  • Supported VOIP (troubleshot Softphone and Uniphi applications).
  • Installed and configured WAPs, routers, switches, and VoIP phones (Ubiquiti, Netgear, Cisco).
  • Provided Avaya VOIP telecom support, which required programming, configuring and repair of all Avaya VOIP equipment.

Show More

29. Linux

average Demand
Here's how Linux is used in Desktop Support Consultant jobs:
  • Worked extensively with Linux and Windows 98/2000/XP/Vista operating systems.
  • Worked with a team in the execution of a 1,500+ person relocation of Windows, Mac OS X and Linux systems.
  • Gained valuable experience in financial institution networks by spending three years performing VB scripting, Unix, and Linux support.
  • Maintained Server, Mail, Intranet, Phone and Backup administration on Windows and Linux environments.
  • Worked with Linux OS besides Windows, AX-400 of Older UNIX Version server too.
  • Supported systems included mostly Windows XP and 7 and some Linux and Mac.
  • Supported All PC and Printers in a Linux Server environment.
  • Assisted Linux programmers using Microsoft products on Virtual Machine.
  • Installed and configured Microsoft Windows and Linux OS Established and managed user accounts and migrated data
  • Worked as System Administrator to setup and install various operating systems and hardware (Windows, OSX, Linux).
  • Supported Microsoft operating systems, Fourth, SunOS, Solaris, Linux, Mac, and FreeBSD.

Show More

30. Level Support

low Demand
Here's how Level Support is used in Desktop Support Consultant jobs:
  • Provided first level support for all customer inquiries between multiple hospital sites and via phone for PC hardware related issues.
  • Provided second level support to clients in an XP and 2000 environment and desktop support on a contract basis.
  • Managed inbound calls for first and second level support for clients including troubleshooting and delivering over the phone resolutions.
  • Provided 2nd level support in order to satisfy customer's needs and troubleshoot issues noted in a database.
  • Provided Second Level Support for all hardware/software issues for users on site or remote locations for Windows users.
  • Provided advanced level support within a trade floor environment, including back office and middle office support.
  • Provided 1st and 2nd Level support to all Tompkins /VIST employees in Pennsylvania and New York.
  • Provided 1st and 2nd and 3rd level Support for the Fixed Income and Financial applications.
  • Performed second level support to approximately 3500 as part of an 8 person staff.
  • Provided 2nd level support to 2000 users in a research/development environment.
  • Provided 1st and 2nd Level support for business partners.
  • Provided direct level support for 1,600 end users
  • Provided SVP, VP level support.
  • Provided some 3rd Level support in repairing broken Validators/Branch Scanners for the sites.
  • Provided first level support for all customer inquiries in a timely manner.
  • Performed first and second level support for Meditech 6.0/5.65 applications.
  • Provided top notch level support to Honeywell employees.

Show More

31. LAN

low Demand
Here's how LAN is used in Desktop Support Consultant jobs:
  • Charged with Design and Delivery of Wireless Network Infrastructure/Architectural plans to support 802.11A and 802.11G implementation.
  • Provided technical and analytic support for career agents in insurance products and retirement planning.
  • Requested credit bureau information to analyze customer's applications and balance increases.
  • Established vision and strategy, conducted assessments and developed implementation plans.
  • Trained community providers to support individuals through Person Centered Plans.
  • Planned and coordinated application upgrades and distribution for multiple departments.
  • Ensured network connectivity of computers used in the manufacturing plant.
  • Participated in planning all infrastructure improvements.
  • Conducted process analysis for application deployment as well as GAP analysis, with development of project plans to meet deadline requirements.
  • Managed local VLAN group membership configurations, performed physical host patching and punch-downs of voice and network drops in studio offices.
  • Coordinated and Managed Project Meetings, reported progress/updates, and Team Efforts for Project Phases to Stake Holders and Plant Manager.
  • Participated in project planning sessions with team of 15 to 20 project managers and business analysts to prioritize outstanding projects.
  • Attended in-home sales appointments with customers to perform an inspection of each customer's property and pitch/sell drought-tolerant landscaping services.
  • Planned and made significant changes to the Metadata and worked with major business unit as to Customer Dictionary management.
  • Shipped systems to Market Centers and assisted Plant Managers on setting up system and adding them to the network.
  • Planned and coordinated a major Trade floor move which involved a detailed site survey and required a seamless transition.
  • Piloted new LAN software enhancements and provide feedback to System Engineers, Project Managers, and Business Consultants.
  • Used of Remedy Ticket System to report all the support activities to the Main office in Atlanta Ga.
  • Worked to maintain product momentum, guide business planning, and maintain and nurture employee morale and communication.
  • Maintained director's and manager's appointment calendars by planning and scheduling meetings and conferences to maximize efficiency.

Show More

32. Citrix

low Demand
Here's how Citrix is used in Desktop Support Consultant jobs:
  • Gained exposure to Citrix Server environment.
  • Supported Citrix applications for users.
  • Installed MS Office, Citrix, Delphi, Virus Scan, Ghost and other applications as needed.
  • Assisted users with MS Office2007, and Citrix Store front applications by using remote support software.
  • Implemented and maintained critical components such as Blackberries, wireless networks and Citrix servers.
  • Imported and Maintained Users in Master Control, JDE in a Citrix environment.
  • Configured Zebra print servers and worked with the SAP GUI and Citrix.
  • Installed MS Office 2010, Adobe software, Citrix, Communicator software.
  • Installed MS Office, Citrix, and supported intranet websites.
  • Created and monitored VDT's through Citrix Studio.
  • Diagnosed issues connecting to the Citrix servers.
  • Updated user profiles in Citrix.
  • Monitored Citrix connections via Citrix AppCenter.
  • Supported handheld wireless devices, Citrix, network printing, and all hardware issues.
  • Reinstalled each user's specific software and profiles, and Outlook, Adobe Flash 11.9, Java, Citrix, Sentillion.

Show More

33. Vmware

low Demand
Here's how Vmware is used in Desktop Support Consultant jobs:
  • Created and configured VDI workstations using the VMware environment for International users.
  • Used ESX 3.5 and VMware for Workstation 6.5 deployment projects.
  • Worked with VMware 8 & 9 to run legacy applications.
  • Performed P2V migrations of internal network using VMware EX 3.0.
  • Mentored and supported VMware's internal Knova support personnel.
  • Configured and installed VMware ESXi.

Show More

34. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Desktop Support Consultant jobs:
  • Coordinated with Business users and Application Management teams for resolving High Priority trouble tickets.
  • Managed trouble tickets by use of phone, e-mail, and remote support using Service Now help desk software.
  • Documented work completed, work requests and trouble tickets in Remedy, including inventory and purchase orders.
  • Escalated (if appropriate) to third tier personnel, resolution and closure of trouble tickets.
  • Deployed each morning, and back at home base in the afternoon handling trouble tickets.
  • Hired to help IT department with backlog of trouble tickets using Service Desk.
  • Opened trouble tickets for T-1 circuits, long distance, and dial-tone services.
  • Provided daily support resolving trouble tickets, and determined any other problems.
  • Opened and responded to trouble tickets using Solar Winds Web Help Desk.
  • Utilized Remedy ticketing system software to create and resolve trouble tickets.
  • Expedited rush requests resolving all daily trouble tickets within four hours.
  • Researched, resolved and responded to first level trouble tickets.
  • Managed assigned tickets and actively worked on trouble tickets.
  • Created, updated and tracked trouble tickets utilizing ConnectWise.
  • Addressed trouble tickets throughout the hospital
  • Solved trouble tickets for user.
  • Monitored store equipment levels, as well as logging and updating the status of trouble tickets using Numara Footprints ticketing system.
  • Managed Numara Footprints ticketing system to log trouble tickets, work orders and work performed into database.
  • Logged all trouble tickets in Vantive Help Desk system and ensured all tickets were resolved.
  • Received trouble tickets and resolved them in a timely manner.

Show More

35. Blackberry

low Demand
Here's how Blackberry is used in Desktop Support Consultant jobs:
  • Handled Blackberry and MS Outlook integration and customization.
  • Managed multiple Blackberry Enterprise servers.
  • Provided Blackberry support and installation.
  • Deployed, supported and trained users on Outlook 98, Palm, and RIM Blackberry devices.
  • Implemented IT policy files to enhance Blackberry device security and integrated them with Desktop Manager 4.x.
  • Maintained the Printer and blackberry server and was responsible for any changes made to either.
  • Provided Blackberry support; create blackberry accounts on the Blackberry Enterprise Server.
  • Activated new and existing Blackberry phone accounts with a Blackberry Enterprise Server.
  • Provided telephone and data access to Blackberry devices using BES 4.1.
  • Deployed RSA soft tokens to Blackberry and iPhone devices.
  • Managed Blackberry Enterprise Server and supported 17 Blackberry users.
  • Updated Blackberry/smart phones to new Blackberry Enterprise Server 4.1.
  • Handled day-to-day BES and Blackberry related technical problems.
  • Provided a resolution to users with Blackberry.
  • Provided mobile phone support (Blackberry).
  • Managed Phone system and Blackberry Support.
  • Worked with Blackberry mobile devices.
  • Installed and supported Blackberry software.
  • Provided support for Blackberry device.
  • Experienced using Blackberry models including 8310, 8700, 8800, 9000, 9700 Bold and Tour series.

Show More

36. Software Problems

low Demand
Here's how Software Problems is used in Desktop Support Consultant jobs:
  • Helped upper level directors and administrators with application and different software problems.
  • Diagnosed and repaired micro-computer hardware/software problems in a Windows XP environment.
  • Investigated and resolved computer hardware and software problems.
  • Served as customer liaison, adept at troubleshooting, analyzing, and solving complex software problems.
  • Diagnosed and resolved hardware, software problems and network connectivity issues for computer deployment.
  • Solved hardware and software problems from installation and configuration to printing.
  • Performed network troubleshooting to isolate and diagnose network hardware/Software problems Assisted network wiring including installation of patch cables leading from hubs

Show More

37. DNS

low Demand
Here's how DNS is used in Desktop Support Consultant jobs:
  • Managed multiple servers including Active Directory, Open Directory, DNS/DHCP, file/print, licensing, and Linux-based PostGRE database systems.
  • Provided full service Exchange services and custom built websites, managing DNS and domain registration for premium customers
  • Configured DHCP, WINS, and DNS and exchange services on client systems.
  • Performed OSI model, DNS basics, NAT, routing, and router configuration.
  • Maintained DNS tables and DHCP reservation for these areas.
  • Assigned static DNS IP addresses, including DNS suffixes order.

Show More

38. Internet

low Demand
Here's how Internet is used in Desktop Support Consultant jobs:
  • Conducted formal and informal security and internet best practice training for administrators and teachers.
  • Configured transcription software and internet fax software.
  • Assisted end users with items related to MS Office and Exchange, set-up of mobile device email, and Internet.
  • Coordinated with other IT groups to implement a network upgrade from 6mbps MPLS to 50mbps cable Internet and 20mbps fiber.
  • Supported COTS (MS Office 2007/2010, MS SharePoint, WebEx, and Internet Explorer) and business specific software.
  • Maintained and repaired server malfunctions and installed new switches around the school for wider internet access locations in classrooms.
  • Supported, configured, and deployed windows mobile devices and Verizon WAN cards for Internet access in remote locations.
  • Resolved issues Microsoft Office 95 through 2000, Outlook 95 through 2000, Windows 95 and Internet Explorer.
  • Provided individual and group training on MS Office, Internet, e-mail, browsers and desktop software.
  • Worked in a team to provide customer support for FMTC Internet provider (http://www.fmtc.com/).
  • Repaired WAN, LAN issues involving Internet, Intranet, and general PC networking.
  • Provided connectivity (LAN, Internet) troubleshooting and support for approximately 5,500 users.
  • Provided PC applications, Windows Word, Internet Explorer training for freshmen students.
  • Supported various user applications such as: MS-Office, Outlook, and Internet Explorer
  • Resolved Windows, Internet Explorer, and various other workstation software related issues.
  • Performed support on Internet and Intranet settings and connections.
  • Analyzed and repaired PC, peripheral and Internet problems.
  • Installed and maintained Windows 2000 Internet Information Server 5.0.
  • Installed DSL router for Internet Connection Sharing.
  • Coordinated with telecom and internet service providers on behalf of office.

Show More

39. Dhcp

low Demand
Here's how Dhcp is used in Desktop Support Consultant jobs:
  • Provided network support for Windows NT/2000/XP workstations and servers, set up users ID's, and supported DNS and DHCP.
  • Archived data and imaged laptops using Microsoft MDT, booting through DHCP/PXE to start the process.
  • Assisted System Administrator with configuration of Active Directory, DNS, DHCP and Terminal Server.
  • Configured TCP/IP network including DHCP, WINS and DNS
  • Installed and set up DHCP, reassigning IP Addresses, set up VPN for the laptops
  • Assured computers were functioning properly on Novell 32 Network system, assigned DHCP & (DNS) on domain servers locations.
  • Performed routine maintenance check, component repair or replacement .Troubleshoot WINS, DHCP, TCP/IP Protocol.

Show More

40. Powerpoint

low Demand
Here's how Powerpoint is used in Desktop Support Consultant jobs:
  • Managed data collection and data analysis protocols using Microsoft Office Suite (Excel and PowerPoint).
  • Provided user training for Microsoft Excel, Word, PowerPoint, and other company software.
  • Created customized documentation for customers, related to their needs (PowerPoint).
  • Assisted in preparing PowerPoint presentations for other consultants working on IT projects.
  • Helped users resolve problems with Excel, Word, and PowerPoint applications.
  • Prepared/created presentations and documents (MS PowerPoint, MS Excel and MS Word).

Show More

41. Lotus Notes

low Demand
Here's how Lotus Notes is used in Desktop Support Consultant jobs:
  • Configured Lotus notes in accordance to company specifications.
  • Provided phone support to users with specific applications, including Microsoft Office, Lotus Notes and numerous industry specific applications.
  • Performed desktop migration to Windows 2000, MS Office 2000, and Lotus Notes Rx.
  • Introduced to process of producing documents using Lotus Notes and loading transcripts into RealLegal Binder.
  • Assisted in mail migration project from Lotus Notes to MS Outlook and resolved post-migration issues.
  • Installed and troubleshoot Lotus Notes, Freelance, WordPerfect and Microsoft office 97 application issues.
  • Configured, installed and setup Lotus Notes 6.5 for American Express Users and administrators.
  • Regulated Lotus Notes Administration and Set up archive and rules within Lotus Notes.
  • Trained new employees on Lotus Notes client, mail policies and sales databases.
  • Installed and configured Lotus Notes, McAFEE VirusScan and BLU VISTA applications.
  • Adjusted browser settings, added new users and replicated Lotus Notes files.
  • Upgraded and configured Lotus Notes and performed troubleshooting on various upgrade conflicts.
  • Supported several in house applications as well as Lotus Notes and Office.
  • Worked on the DELL/EMC migration project from Lotus Notes to Microsoft Office.
  • Participated in client support during Lotus Notes to Office 2013 conversion.
  • Compiled data on MS Excel for importation into Lotus Notes.
  • Assisted with company-wide migration from Lotus Notes to Microsoft Exchange 2003/Outlook
  • Supported Lotus Notes, replication, mail and database support.
  • Maintained and managed Lotus Notes Domino Server 6.5.
  • Configured and set up Lotus Notes 8.5.

Show More

42. Software Installation

low Demand
Here's how Software Installation is used in Desktop Support Consultant jobs:
  • Provided phone support for users in troubleshooting and repairing software installation problems.
  • Performed software installations, maintenance and troubleshooting.
  • Provided Windows XP/7, hardware and software installation support to PC and laptop users.
  • Performed remote software installation of corporate images, Office and other applications.
  • Provided hardware/software installation and support to over 250 PC desktop users.
  • Created and posted web-based documentation for PC and server software installations.
  • Performed remote software installations, and computer backups.
  • Handled Blackberry set-up/support, site surveys, software installations, Win XP client application problem solving and VMWare systems installation/troubleshooting.
  • Provided Tier 2 break/fix support to onsite employees including hardware and software installation and troubleshooting.

Show More

43. SQL

low Demand
Here's how SQL is used in Desktop Support Consultant jobs:
  • Created SQL Queries and scripts using T-SQL in Microsoft SQL Server 2005, interpreting logs to trace and resolve the problems.
  • Executed server backups with Backup Exec 8.5, Remote Agents for Exchange, SQL, and Open File Option.
  • Installed, monitored, maintained and recovered 1,500 client's SQL databases disaster and recovery solutions.
  • Provided support for all learning assessment customer issues using SalesForce CRM software and SQL Server.
  • Used Microsoft SQL Server to gather additional case information and correct data when necessary.
  • Initiated scripts in AS400 SQL for query, update, delete of database files.
  • Worked closely with developers to test code written in PL/SQL at unit level.
  • Designed and maintained company intranet website developed in PHP and MYSQL.
  • Mapped data from Excel and imported into SQL Server.
  • Created cubes in SQL Server Analysis Services 2008.
  • Assisted with updating database through SQL queries.
  • Used basic queries for Microsoft SQL.
  • Worked with HTTP, FTP, SAP, SQL, MQ Series and SMTP Adapters.
  • Created operating procedures and procedures around handling critical situations with Desktop Support Wrote SQL queries and modified customer data.
  • Generated daily reports of equipment sales via database sql queries for distribution to management.
  • Worked on Data loads from CSVs to Access DB to SQL Server 2005.
  • Used DBArtisan to run SQLs for generating users report and data extraction.

Show More

44. Network Security

low Demand
Here's how Network Security is used in Desktop Support Consultant jobs:
  • Ensured network was running efficiently prior to employee arrival through installation/configuration of workstation onto network, and analyzing network security.
  • Provided Network traffic analysis, Network security policy design and implementation.
  • Managed a team of 1-4 personnel, migrating thousands of laptop and desktop computers to increase network security and infrastructure.
  • Coordinated with server, network administration, and network security personnel to resolve various issues and network access problems.
  • Helped apply security patches to networked PC s to ensure network security.
  • Generated Monthly NAV Report with Symantec Console for Network security department.

Show More

45. Peripheral Equipment

low Demand
Here's how Peripheral Equipment is used in Desktop Support Consultant jobs:
  • Assembled, tested and installed personal computers & peripheral equipment using established configuration standards and procedures.
  • Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
  • Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.
  • Provided desktop/laptop/peripheral equipment IMAC support installs/moves/adds/changes.
  • Performed domain registration, upgrade hardware and software, connect peripheral equipment, and troubleshoot workstations remotely using Proxy Master Application.

Show More

46. Software Support

low Demand
Here's how Software Support is used in Desktop Support Consultant jobs:
  • Served as Lotus Notes Coordinator by completing installations, organizing training sessions and providing software support.
  • Supported national distributors with software support and training of distributors management system
  • Provided end user application software and operating system software support.
  • Provided hardware and software support to the corporate and mobile sales team as well as HBI and Maidenform stores.
  • Assisted installation and configuration, software support and troubleshooting on standard packages and other duties in supporting end-users.
  • Provided Level 1-3 hardware/software support for 350+ staff and executives for 2 offices in CA and1 in NC.
  • Provided software support for end users, which included Windows 95/98/ Office 95/97, Exchange client support.
  • Provided desktop and software support for over 12 computer labs in a Windows and Mac OS environment.
  • Performed desktop / laptop and software installs and repairs, hardware and software support.
  • Provided software support for a wide variety of office and trading programs.
  • Provided hardware and software support for desktops, laptops, and servers.
  • Provided hardware/software support/solutions to all staff at St Luke's facilities.
  • Provided hardware and software support to 400+ campus wide users.
  • Provided software support including WinNT, 200, XP, MS Office, and Lotus Notes.
  • Traveled and performed hardware and software support for end users (Help Desk, Ticket Tracking, Break Fix, Apps.
  • Conducted hardware and software support for end users (Service Now Ticket Tracking, Active Directory, Break Fix, Apps.
  • Worked with staff and primary software support for company rollouts.

Show More

47. Sharepoint

low Demand
Here's how Sharepoint is used in Desktop Support Consultant jobs:
  • Created system administration and desktop support procedures on SharePoint for easier reference and increased incident resolution.
  • Provided training to users and developed documentation for future training on company SharePoint site.
  • Configured group permissions to SharePoint Services for intranet site access.
  • Designed custom Outlook forms and SharePoint portal.
  • Used Microsoft Sharepoint for trouble tickets
  • Learned how to organize graphical implementations, created company posters, learned ActiveDirectory and SharePoint company contacts.

Show More

48. SLA

low Demand
Here's how SLA is used in Desktop Support Consultant jobs:
  • Defined metrics charting, translating quarterly reports utilizing data/reporting capabilities of the tracking system.
  • Analyzed the legislative client business processes and recommended computer solutions.
  • Managed day to day activities, ensured customer's service level agreements (SLA) are met.
  • Updated and maintained PC inventory, in accordance to department's SLA, for service and support.
  • Gained experience in HP Open Service Center and Remedy ticket tracking system for ticket updates and SLA.
  • Acknowledged and resolved batch job failure related issues meeting Service Level Agreement (SLA) time.
  • Managed time effectively, set priorities according to the Service Level Agreement (SLA).
  • Closed all trouble calls within SLA.
  • Responded to all SLA escalation.
  • Created solutions to multiple issues which were used by the rest of the support team to meet SLAs.
  • Managed and track SLAs, completed tickets, and missed SLA s with Remedy.
  • Handled all incidents, requests, and problems according to our predefined SLAs.
  • Maintained high level of customer satisfaction, SLAs, while improving documentation.
  • Prioritized and resolved incidents and tracked them against various SLAs.

Show More

49. Novell

low Demand
Here's how Novell is used in Desktop Support Consultant jobs:
  • Tested Novell NetWare connectivity issues.
  • Provided comprehensive Tier II server and desktop support (hardware, OS, software) for Novell to Active Directory migration.
  • Streamlined desktop processes by implementing a Novell NetWare software setup server that improved turnaround time from 3 days to 1 day.
  • Planned, managed and implemented the migration of a Novell environment to a Microsoft Windows NT infrastructure and the desktop client.
  • Assisted in the site-wide conversion of users and workstations from Windows to Novell, performing conversions both on-site and remotely.
  • Upgraded over a thousand users from Windows 2000 to XP and placed each workstation on the Novell network.
  • Performed daily backups of the Windows and Novell servers, as well as the AS/400 mainframe system.
  • Provided support for 800+ users in a Novell, Windows NT and remote dial-up environment;.
  • Provided installs and configured computers to work on the LAN using either Windows NT or Novell.
  • Assisted in the conversion of over 30 Novell NetWare servers to Windows Server 2003.
  • Supported Medical employees running on Win'95 and NT workstations on a Novell network environment.
  • Provided support to clients concerning Windows Operating Systems, Novell ZEN works and Applications.
  • Implemented Novell Directory Service context, drive mapping, print and file services.
  • Mapped users and brokers on Novell servers to specific servers and volumes.
  • Supported the school district's hardware/software and perform Novell to Windows migrations.
  • Administered Windows NT, Windows 2000, and Novell Servers.
  • Managed limited maintenance for Novell 4.81 Server Operating System.
  • Worked in Windows 95/98/NT and Novell environment.
  • Migrated company from Novell to Windows.
  • Worked in a WINNT/2000/Novell environment.

Show More

50. Ethernet

low Demand
Here's how Ethernet is used in Desktop Support Consultant jobs:
  • Planned and implemented Token Ring-to-Ethernet project.
  • Assisted in department wide infrastructure upgrade from Type I Token Ring to Category 5 Token Ring and Ethernet.
  • Constructed data cables such as Type I Token Ring and Cat 5 Ethernet and Token Ring.
  • Helped upgrade environment to Ethernet (from Token Ring).
  • Converted entire network structure from Token ring to Fast Ethernet.
  • Moved network patch from Token Ring to Ethernet.
  • Replaced Token Ring with Ethernet Card.
  • Converted Token ring to Ethernet.
  • Participated in a multi-location upgrade of laptop and desktop PC's from a Token Ring to Ethernet network for 3000+ users.

Show More

20 Most Common Skill For A Desktop Support Consultant

Desktop16.9%
Technical Support9.7%
Customer Service7.1%
Active Directory6.8%
PCS6.7%
Hardware6.7%
Email5.9%
Troubleshoot5.6%

Typical Skill-Sets Required For A Desktop Support Consultant

RankSkillPercentage of ResumesPercentage
1
1
Desktop
Desktop
13.1%
13.1%
2
2
Technical Support
Technical Support
7.5%
7.5%
3
3
Customer Service
Customer Service
5.5%
5.5%
4
4
Active Directory
Active Directory
5.2%
5.2%
5
5
PCS
PCS
5.2%
5.2%
6
6
Hardware
Hardware
5.1%
5.1%
7
7
Email
Email
4.6%
4.6%
8
8
Troubleshoot
Troubleshoot
4.3%
4.3%
9
9
End User
End User
3.6%
3.6%
10
10
OS
OS
3.1%
3.1%
11
11
Windows
Windows
2.5%
2.5%
12
12
Mac
Mac
2.4%
2.4%
13
13
User Accounts
User Accounts
2.4%
2.4%
14
14
Setup
Setup
2.3%
2.3%
15
15
Laptops
Laptops
2.1%
2.1%
16
16
Sccm
Sccm
1.8%
1.8%
17
17
VPN
VPN
1.8%
1.8%
18
18
Computer System
Computer System
1.8%
1.8%
19
19
Printers
Printers
1.7%
1.7%
20
20
Software Issues
Software Issues
1.5%
1.5%
21
21
Helpdesk
Helpdesk
1.5%
1.5%
22
22
Technical Assistance
Technical Assistance
1.3%
1.3%
23
23
Remote Access
Remote Access
1.2%
1.2%
24
24
Software Applications
Software Applications
1.2%
1.2%
25
25
Tcp/Ip
Tcp/Ip
1.1%
1.1%
26
26
Backup
Backup
1.1%
1.1%
27
27
Android
Android
1.1%
1.1%
28
28
Voip
Voip
1.1%
1.1%
29
29
Linux
Linux
1%
1%
30
30
Level Support
Level Support
0.9%
0.9%
31
31
LAN
LAN
0.9%
0.9%
32
32
Citrix
Citrix
0.8%
0.8%
33
33
Vmware
Vmware
0.8%
0.8%
34
34
Trouble Tickets
Trouble Tickets
0.7%
0.7%
35
35
Blackberry
Blackberry
0.7%
0.7%
36
36
Software Problems
Software Problems
0.6%
0.6%
37
37
DNS
DNS
0.6%
0.6%
38
38
Internet
Internet
0.6%
0.6%
39
39
Dhcp
Dhcp
0.6%
0.6%
40
40
Powerpoint
Powerpoint
0.6%
0.6%
41
41
Lotus Notes
Lotus Notes
0.6%
0.6%
42
42
Software Installation
Software Installation
0.5%
0.5%
43
43
SQL
SQL
0.5%
0.5%
44
44
Network Security
Network Security
0.4%
0.4%
45
45
Peripheral Equipment
Peripheral Equipment
0.4%
0.4%
46
46
Software Support
Software Support
0.4%
0.4%
47
47
Sharepoint
Sharepoint
0.4%
0.4%
48
48
SLA
SLA
0.3%
0.3%
49
49
Novell
Novell
0.3%
0.3%
50
50
Ethernet
Ethernet
0.3%
0.3%

22,338 Desktop Support Consultant Jobs

Where do you want to work?