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Top 50 Desktop Support Consultant Skills

Below we've compiled a list of the most important skills for a Desktop Support Consultant. We ranked the top skills based on the percentage of Desktop Support Consultant resumes they appeared on. For example, 10.1% of Desktop Support Consultant resumes contained Computer Hardware as a skill. Let's find out what skills a Desktop Support Consultant actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Desktop Support Consultant

1. Computer Hardware
demand arrow
high Demand
Here's how Computer Hardware is used in Desktop Support Consultant jobs:
  • Performed repairs and troubleshot on miscellaneous computer hardware, trained end-users on software applications and telephones.
  • Analyze problems to develop solutions involving computer hardware and software.
  • Inventoried computer hardware and software and entered into database.
  • Investigated and resolved computer hardware and software problems.
  • Respond to support requests through Service Center personally, by phone, or email, regarding computer hardware or software issues.
  • Install, configure, troubleshoot, and repair common computer hardware and software problems in both stand-alone and network environments.
  • Facilitate problem solving of LAN computer hardware by isolation and on-site repair of PC's, facsimile machines and printers.
  • Install, configure, and maintain properly functioning computer hardware, peripherals, operating systems, and applications.
  • Provide information, guidance, and instruction on use of desktop and portable microcomputer hardware and software.
  • Minimize downtime through careful troubleshooting of computer hardware, software, and printers.
  • Worked with 3rd party vendors to provide much need computer hardware upgrades.
  • Installed and configured computer hardware, software, and peripheral devices.
  • Configure and install new computer hardware and software for end users.
  • Provided end users with memory upgrades and troubleshoot failing computer hardware.
  • Analyzed, recommended and trained customers with computer hardware purchases.
  • Trouble shooting various network, computer hardware or software problems.
  • Install, modify, and repair computer hardware and software.
  • Installed and upgraded personal computer hardware and software.
  • Worked on various Information Technology projects with emphasis on personal computer hardware support and rollouts.
  • Performed basic computer hardware installations and troubleshoot Dell Optiplex workstations with operating systems Windows XP and 7.

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12 Computer Hardware Jobs

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2. Desktop
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high Demand
Here's how Desktop is used in Desktop Support Consultant jobs:
  • Provided tier two dedicated desktop support to Energy Technology Company and shared desktop support to other business units within Chevron.
  • Implemented company-wide operating system upgrades to all desktop and laptop computers.
  • Second level support for identifying and mitigating desktop level security breaches.
  • Replaced outdated hardware equipment with current desktop systems.
  • Performed systematic replacement of all local desktops.
  • Managed a team of 1-4 personnel, migrating thousands of laptop and desktop computers to increase network security and infrastructure.
  • Supported 2000+ users in the Americas region using Windows, XenDesktop streaming applications and various bank-specific applications and hardware.
  • Hired as a consultant to provide desktop support to various BJC projects at different BJC hospitals and offices.
  • Provide technical support and troubleshooting of hardware and software problems for desktop and laptop computers and remote end-users.
  • Supported technology included PBX phones, servers, desktops, local printers, copiers and system applications.
  • Utilize Norton Ghost Imaging Software technology to create and maintain base images for Desktop and Laptops.
  • Assisted users in troubleshooting issues related to laptops, desktops, hardware, and software.
  • Used Norton Ghost for imaging and deployment of desktops and laptops running Windows NT Workstation.
  • Used VNC Viewer to connect to users' desktops/Laptops as needed.
  • Provide hardware repair and upgrades on Dell Laptops and Desktops.
  • Provide on-site end user desktop support at multiple client locations.
  • Provide technical and desktop support to all hospital personnel.
  • Break Fix/IMAC technician, fixed laptop and desktop Created and resolved tickets in Remedy ticketing system.
  • Participated in the building and deployment of desktop computers and laptops to BJC Healthcare's specifications.
  • Maintained day-to-day operations for 300+ users in desktop IT support.

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107 Desktop Jobs

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3. Laptops
demand arrow
high Demand
Here's how Laptops is used in Desktop Support Consultant jobs:
  • Supported our remote users via phone and travel (Regional and District Managers) upgrading and maintaining laptops and mobile devices.
  • Nestle, an international company with multiple subsidiaries, is a company that has assets of over 30K workstations and laptops.
  • Completed OS and Image installs for PC's and laptops, and troubleshot user computer issues over the phone.
  • Serviced broken laptops and troubleshot general hardware and software issues for students and faculty members.
  • Imaged PC's using PXE-boot for Win 10 virtual servers and Win 7 laptops.
  • Provide hardware and software support for Windows and Apple computers and laptops.
  • Created and restored images to laptops and desktops using Drive Image software.
  • Configure Cisco phones, and setup RSA VPN token on laptops.
  • Installed wireless access points, and configured wireless access on laptops.
  • Repair and maintain printers, desktops, laptops, and terminals.
  • Install and configured VPN on laptops.
  • Update Drivers and firmware on laptops.
  • Installed/supported portable systems (IBM 770s & Dell Latitude Laptops) and desktop systems (IBM 300GLs & 300PLs).
  • Migrated files on Laptops using Robo Copy on a peer to peer network in the Information Systems Department.
  • Performed all imaging, managed assset, deployed and maintained all corporate end-user desktops and laptops.
  • Install XP-Professional, Microsoft Office [ ] as well as service packs on laptops/desktops.
  • Maintained, configured and upgraded Dell, Lenova, HP and Apple laptops.
  • Deployed antivirus software to laptops and desktop systems in remote locations.
  • Install and support PC/laptops and mobil devices.
  • Install and configure new Desktop and Laptops Backup/restore Client's Data Asset Inventory Lotus notes /software installation Supported/ Install printers

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7 Laptops Jobs

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4. Network Printers
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high Demand
Here's how Network Printers is used in Desktop Support Consultant jobs:
  • Configured and installed network printers.
  • Configure and maintain PC desktops, laptops, local printers, network printers, peripheral devices, and associated software
  • Resolve issues including contacting and assisting end user with all desktop issue, including local and network printers.
  • Put members in correct groups, grant access to network shares, network printers and network applications.
  • Support connectivity of light networking issues of network printers /scanners /copiers through Cisco Enterprise Print Management.
  • Resolve system network connection issues with network printers, mobile devices, and VOIP phone systems.
  • Performed install, move, add, change of desktop computers, and network printers.
  • Performed installation and configuration of new desktops, network printers and scanners.
  • Installed hubs, setup network printers, and upgraded operating systems.
  • Trouble shooting and setup of network printers.
  • Connected user to network printers when needed.
  • Diagnosed, repaired and maintained network printers.
  • Configure local PC connections to network printers.
  • Administer and set up Network Printers.
  • Installed network printers on the server.
  • Network printers and mapping various drives.
  • Install and support network printers.
  • Installed and maintained network printers.
  • Configured replacement workstations with EPIC Installed and tested desk side scanners, and network printers to work with EPIC.
  • Supported HP network-attached and personal laser printers, Tektronix Color network printers.

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5. PCS
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high Demand
Here's how PCS is used in Desktop Support Consultant jobs:
  • Build and install 100 new PCs, name & domain using Active Roles (active directory).
  • Provided hardware support for all PCs, laptops, and peripherals, including Blackberry support.
  • Provided software support for MAC and PCs, including Outlook, Checkpoint VPN, etc.
  • Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
  • Involved in ongoing Windows 7 upgrade project involving Dell desktop PCs and laptops.
  • Installed new images on PCs using Ghost, and added/removed PCs from Active Directory
  • Provided daily technical support for 600 End-user employees on PCs and laptops.
  • Configured, upgrade and repair PCs and HP printers and copiers.
  • Rewired and maintained peer-to-peer network as well as PCs and printers.
  • Image PCs and laptops with Windows 2000 and XP operating systems.
  • Image, configure and deploy PCs and Thin Clients using SCCM.
  • Optimized output and performance of PCs.
  • Connected and disconnected PCs for testing.
  • Image PCs with Ghost or SCCM Images.
  • Organize PCs through Active Directory and Maintaining an Inventory Spreadsheet of PC Rollout.
  • Repair PCs infected with various viruses, ad-ware, and spyware.
  • Image and configure PCs and Macs- using SCCM and Casper/JAMF.
  • Imaged new PCs for deployment using Symantec Ghost V10.
  • Provided technical support for desktop PCs, laptops, iPhones and iPads for legislative members and staff.
  • End user support (Involta Employees only) Troubleshooting PCs Setting up new laptops/desktops

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195 PCS Jobs

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6. Windows XP
demand arrow
high Demand
Here's how Windows XP is used in Desktop Support Consultant jobs:
  • Involved in HP data migration project for existing users from PC's with Windows XP to Laptops with Windows 7.
  • Handled all issues concerning Microsoft Windows XP and Windows 7 using HP Service Manager's HPSM ticketing system.
  • Worked in Windows XP environment and Office 2003, administered BES server, and VPN client.
  • Involved in planning and implementation of network migration from Windows 9x/2000 to Windows XP and AD.
  • Install, upgrade and support software for Microsoft Windows XP Professional, including MS Office.
  • Migrated users from Windows XP to Windows 7, including installing applications and data migrations.
  • Imaged workstations for new users - Windows XP/Mac OS, additional software, drivers etc.
  • Perform Microsoft Windows XP and Windows 7 and Windows 8 software installs and upgrades.
  • Install and troubleshoot in-house and purchased software applications in Windows XP and 7 environments.
  • Assisted with the migration of all machines from Windows XP to Windows 7 platforms.
  • Migrate users existing data and program configurations from Windows XP to Windows 7.
  • Worked with team to transition from Windows NT to Windows XP by deadline.
  • Maintained desktop support on Windows NT and Windows XP Corporate Systems.
  • Migrated 500+ Microsoft Windows 2000 computers to Microsoft Windows XP Platform.
  • Assisted customers with issues in Windows XP and Windows 7.
  • Assisted with Windows XP to Windows 7 upgrade process.
  • Provide hardware and software support for workstations running Windows XP Manage life cycle for all workstations, monitors and printers.
  • Communicate plan, progress, and issues in a timely manner, experience setting up Windows XP and Windows 7.
  • Assist in Windows XP Migration (Altiris), Windows 2003 Server/Exchange Migration.
  • Build, test, and deployed Windows XP with Office XP, Bloomberg, Reuters, blackberry, and Avistar.

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3 Windows XP Jobs

No jobs at selected location

7. Active Directory
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high Demand
Here's how Active Directory is used in Desktop Support Consultant jobs:
  • Skilled in security awareness, Active Directory, two-factor authentication and desktop management within an academic setting.
  • Performed Active Directory user/computer accounts and Group Policy Management.
  • Support users in Active Directory/Exchange environment.
  • Configure computers in Active Directory.
  • Created work orders for any computer issue and entered it into Remedy, Configured Active Directory to work properly for users.
  • Created/deleted users in Active Directory and reset passwords for users who were currently locked-out of their account.
  • Managed users, printers, and workstations using Active Directory Users and Groups, and Computers.
  • Assigned user and group policies, reset passwords and managed assets in Active Directory.
  • Provide user desktop setup for Windows including experience with Active Directory and networking issues.
  • Migrated users from Windows NT domain to Windows 2003 Active Directory domain.
  • Assign users and computers to proper groups in Active Directory.
  • Manage Active Directory users, groups and computer accounts.
  • Create, delete and move accounts with Active Directory.
  • Monitor inventory levels with Excel spreadsheets and Active Directory.
  • Administered and managed MS Windows 2008 R2 Active Directory.
  • Provided management of Active Directory of the company domain.
  • Used Windows 2000 Active Directory for account creations.
  • Add and remove users in active directory
  • Experience in managing Windows Server 2008/2012 R2, Active Directory, Group Policy Objects, and OS patch management toolsets.
  • Integrate Windows Active Directory with Apple Workgroup Manager.

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10 Active Directory Jobs

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8. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Desktop Support Consultant jobs:
  • Monitor, operate and troubleshoot complex routed global LAN/WAN networks, and Dial-up access services for internal and external customers.
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
  • Managed, maintained, and performed the troubleshooting of all IT software and hardware within 3 different locations.
  • Worked in a 1000+ user environment, where primary responsibility was troubleshooting software and hardware issues.
  • Provide Software and Hardware troubleshooting and replacement of hardware parts for De1sktoplaptop and servers.
  • Install and update software, as well as setup and troubleshoot hardware equipment.
  • Documented resolved incidents to be used as troubleshooting guide for future support.
  • Assemble, repair and troubleshoot PC's for customers.
  • Assisted in the troubleshooting and notification of system problems.
  • Maintain and troubleshoot networks, file and print services.
  • Provided troubleshooting and support for the EndoSoft endoscopy system.
  • Network and local printer implementation, troubleshooting and support.
  • Applied critical thinking to troubleshoot software and hardware problems.
  • Experience with troubleshooting Windows 7 applications and OS.
  • Performed various troubleshooting using VNC and Remote Desktop.
  • Help troubleshoot network and wireless connections problems.
  • Visited Baycare sites to install hardware as part of upgrade process, and complete post-installation troubleshooting as needed.
  • Provided both local and remote troubleshooting, upgrades and maintenance for Sungard developers.
  • Work with venders helping troubleshoot products problems.
  • Utilized tools, such as LANDesk (remote login tool) to provide customer support and troubleshooting.

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35 Troubleshoot Jobs

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9. Setup
demand arrow
high Demand
Here's how Setup is used in Desktop Support Consultant jobs:
  • Verified setup was successful, completed data migration, confirmed software configured correctly.
  • Provide desktop support within company when needed, issues may vary from printer setup to server reset for cloud.
  • Close Daily Trouble Tickets that consist of the following: Setup users profiles on computers in all departments.
  • Assist in the training of customer base in proper setup of desktops/laptops in person and over the phone.
  • Assisted in design of new server room and physical setup and layout design of new Trading Floor
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Break down server and setup at new location; Configure user computer with default printers.
  • Assisted with special projects that involved the setup of laboratory's Local Area Network.
  • Image and configuration of computers using Ghost, Windows setup manager and scripting.
  • Supported remote sales force with repairs, new hire setups and documentation.
  • Assist with network setup off-site and the creation of network documentation.
  • Managed the Gates McDonald technical lab and server setup rooms.
  • Configure Outlook, setup personal folders and add mailboxes.
  • Load software like office 2003/2007 Setup printers.
  • Worked as System Administrator to setup and install various operating systems and hardware (Windows, OSX, Linux).
  • Use IBM restore and recovery CD to setup and initialize hard drives.
  • Image and setup of HP all in one desktops.
  • trouble shooting hardware in the lab, reinstall operating systems, setup systems, and back up data.
  • Restore iOS, setup, and configure Haiku, Canto, KPHC Hyperspace, and Epic on iDevices.
  • Worked with onsite techs to setup cabling and terminal server ports and vlans.

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179 Setup Jobs

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10. Hardware Issues
demand arrow
high Demand
Here's how Hardware Issues is used in Desktop Support Consultant jobs:
  • Assist customers and users with their hardware issues over the telephone, face to face and through emails.
  • Trouble shoot web browser errors, hardware issues, network connectivity and other variety of user client request.
  • Acted as liaison between users and Hewlett Packard to coordinate, schedule, and resolve hardware issues.
  • Resolved users' daily hardware issues, and questions with help from techs in the U.K.
  • Diagnose hardware issues for client and dispatch field engineers to replace failed parts.
  • Trouble-shoot network connectivity, as well as printer, software and hardware issues.
  • Configure and troubleshoot Network, Software, and, Hardware issues.
  • Provided post move support and assistance with software and hardware issues
  • Detect, diagnose, troubleshoot and resolve software and hardware issues
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Problem-solved hardware issues with fault-tolerant hard drives.
  • Handled software and hardware issues for users.
  • Provide Second Tier Support to customer base and primary back up to Trade Floor Support Team Troubleshoot software and hardware issues.
  • Assisted computer users with technical questions and hardware issues Developed procedures and train agents for a new offshore support center
  • Documented and updated technical procedures for software processes Resolved software and hardware issues affected by Migration to Windows 7.
  • Served as on-site IT helpdesk technician while troubleshooting both software and hardware issues via phone and VNC.
  • Explore, and resolve user's Laptop and desktops or handheld devices Software and Hardware issues.
  • Support remote sites with software and hardware issues via Altiris.
  • Performed onsite support for hardware issues.
  • Help clients with hardware issues Configuration, fill out eurc tickets, vulcan tickets

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3 Hardware Issues Jobs

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11. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Desktop Support Consultant jobs:
  • Provide technical support and training on commercially available litigation support databases.
  • Provide daily technical support to PC and Mac users on a variety of technical issues at locations throughout the center.
  • Provided technical support for 200+ users and ensured proper maintenance of workstations, printers, and peripherals.
  • Provided technical support to home office and remote offices within region (over 1000 clients).
  • Provide technical support services to client for the analysis and solution of complex technical issues.
  • Provide technical support on standard COTS applications, installations of encryption software for laptops.
  • Provide users with network and desktop technical support for day to day issues.
  • Provide a wide degree of IT technical support via phone and mostly desktop.
  • Provide technical support expertise to corporate, executive and remote users worldwide.
  • Provide functional and technical support for HSBC workers in the US.
  • Provided all local PC technical support for hardware/software at the location.
  • Provided technical support to multiple business units across in SoCal.
  • Provide technical support as needed to resolve trouble tickets.
  • Provided Technical Support and Training to the end-user.
  • Provided technical support to end users.
  • Balanced technical support queue using Clarify.
  • Provide technical support for General Motors employees at Western Division site in Thousand Oaks.
  • Provided technical support to Novant users for servers, PC, applications and hardware.
  • Assisted professors with technical support: computer frozen, forgetting login password.
  • Provided analytical and technical support - internally and externally.

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92 Technical Support Jobs

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12. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Desktop Support Consultant jobs:
  • Delivered customer service by completing customers' needs in an appropriate and professional environment.
  • Assisted partners in developing comprehensive solutions for customer service based on industry best practices.
  • Received special recognition award for leadership, customer service for phone system deployment
  • Assisted financial representatives by providing customer service and technical support.
  • Motivate team members to emphasize consistency and customer service.
  • Received and processed stock for expedited customer service.
  • Assisted management in the training and development of incoming customer service representatives on how to use and troubleshoot DOW and DUW.
  • Utilize excellent interpersonal and rapport building skills in order to provide first-rate customer service, product knowledge and technical support.
  • Answered calls related to system issues and failures while providing first class customer service Other Language Spoken.
  • Perform specialized clerical work independently including: filing, data entry, and customer service.
  • Managed server backups, customer service quality control recording system and employee time management systems.
  • Maintained excellent customer service for all users in accordance to company policy and HIPPA regulations.
  • Provided customer service through consistent follow through on all open issues and requests.
  • Cited for innovation, customer service, patience, and technical support.
  • Provided forecasting support for a 450 employee customer service call center.
  • Provided Desktop support, customer service and technical advice.
  • Engage clients with knowledge, integrity and customer service.
  • Provide excellent customer service to all users.
  • Provided good customer service to the client
  • Provide courtesy customer service to End-Users.

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7,191 Customer Service Jobs

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13. VPN
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high Demand
Here's how VPN is used in Desktop Support Consultant jobs:
  • Introduce users to new methods of connecting to the VPN and backing up their Outlook and other personalized files.
  • Support over 2000 Corporate and remote VPN employees in a Windows XP and Windows 7 non-roaming environment.
  • Worked with the network and active directory teams to troubleshoot server, VPN, and rights issues.
  • Trained new hire on how to connect via a wireless connection and logging into the VPN.
  • Implemented VPN solution for end to end connectivity between multiple sites using Cisco RVS4000 routers.
  • Configure remote connect and install RSA token, (VPN) for end user.
  • Provide support to users connecting remotely to the network via VPN and RDP.
  • Configured Apple IPAD's to connect to Pfizer VPN and wireless networks.
  • Experience in troubleshooting Network, VPN, and Remote Connectivity issues.
  • Experience with deploying 3G wireless devices with VPN (Cisco.)
  • Help maintain and troubleshoot Checkpoint VPN and Entrust clients.
  • Support at home user with VPN connection problems.
  • Guided technical troubleshooting, including VPN and Windows.
  • Analyzed and resolved VPN connectivity issues.
  • Install, configure, Cisco VPN
  • Installed and set up DHCP, reassigning IP Addresses, set up VPN for the laptops
  • Support remote (VPN) clients.
  • Utilized active directory and Microsoft Exchange to setup new hire accounts and created VPN accounts using RSA Manager.
  • Support Windows XP/7, VPN connectivity trouble-shooting Work with GSS call center ticketing software.
  • Provide Webmail and Cisco VPN login and connectivity support.

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1 VPN Jobs

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14. Email
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high Demand
Here's how Email is used in Desktop Support Consultant jobs:
  • Maintain email accounts using Exchange app * Maintain user accounts in Active Directory * Perform monthly inventory of assets.
  • Back up and restore users personalized Microsoft Outlook PST and OST email files to and from the server.
  • Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues.
  • Configure, delete and add email account through MS Exchange, Office 365, GoDaddy and Google.
  • Remove viruses and help with setting up Outlook accounts sending emails and working with the Microsoft products.
  • Provide support to staff and clients via phone, email, Remote control, and in person.
  • Provided technical support for computer related problems, via email, telephone, and hands on support.
  • Track incidents, send out email notifications to those involved, and follow-through to completion.
  • Respond to issues from phone, email, ticketing system, and walk-in clients.
  • Answer question and solve problem with client over phone, email, and chat.
  • Resolved computer hardware software, printing, installation, email (Outlook).
  • Helped integrate wide area networks and email mail systems.
  • Migrate 2003/7 outlook email to 2011 outlook.
  • Directed installation of software for end-users PC using Distribution Servers as well as adding new users and setting up European Voicemail.
  • Configured iOS devices for use with MobileIron for adding email to user's devices.
  • Provided Exchange email support and troubleshooting.
  • Support of Avaya Telecommunications Equipment, A/V Presentations, Conferences, PBX, and Voicemail Administration.
  • Added phones and voicemail boxes for new and existing employees (Executone system).
  • Used RDC Remote connection to setup Email on Citrix Server.
  • Received and handled 98% of over 300 customer calls & emails requesting assistance with the Powerdsine Midspan.

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1,332 Email Jobs

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15. User Accounts
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average Demand
Here's how User Accounts is used in Desktop Support Consultant jobs:
  • Conducted security audits for user accounts including off site network access for employees and consultants with weekly reporting to the CIO.
  • Manage the production environment Windows 2003 Active Directory domain for account administration, password reset, and unlocking user accounts.
  • Created User Accounts, Configuring User Profiles, Creating local and Global Groups and implementing Group Policies.
  • Installed and set up operating systems and created and managed user accounts in Active Directory.
  • Install and configure Cisco 7900x phones and user accounts via Cisco Call Manager.
  • Created and supported user accounts for VOIP network utilizing Cisco IP phones.
  • Created user accounts and day to day maintenance on the server.
  • Create and maintain Active Directory user accounts and mailboxes.
  • Create and maintain user accounts in the Security System.
  • Create and manage user accounts via active directory.
  • Removed and Added user accounts in active Directory.
  • Administered Active Directory Groups and User Accounts.
  • Created & modified Oracle user accounts.
  • Administered user accounts and passwords.
  • Installed and configured Microsoft Windows and Linux OS Established and managed user accounts and migrated data
  • Created and maintained user accounts in AD, Heat, and Postini.
  • Create network file server user accounts(Novell 4)
  • Created, modified & de-activated Active Directory user accounts.
  • Create user accounts and established role based permissions.
  • Manage user accounts in Active Directory assist with software rollouts.

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13 User Accounts Jobs

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16. Backup
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average Demand
Here's how Backup is used in Desktop Support Consultant jobs:
  • Monitor, manage and report day-to-day backup and recovery support activities including server availability, administrative processes and scheduling.
  • Migrated users to central storage and implemented Retrospect backup resolving a critical hole in security of company resources.
  • Provide support for backup server Tape drives and library problems, including halting and/or restarting the backup server software application.
  • Provide assistance to systems administration team by changing media of data backups for two different sites on weekly basis.
  • Performed installs, moved, added, changed, assisted in data backup and restore certain account.
  • Supported disaster recovery plans, performed regular backups and created images of workstations prior to upgrades.
  • Contributed to the MIS procedures and policies, writing documentation for Backups and Disaster Recovery.
  • Manage all backup media inventory including all tracking, storage and ordering of media.
  • Plan to determine Storage and Backup needs and solution for Enterprise projects.
  • Performed data backup, virus scanning, and OS updating procedures.
  • Rotate weekly backup tapes and send to off-site storage facility.
  • Assist in performing backup of NT and Windows to end-users.
  • Supervised backups for remote call center location as well.
  • Provided backup support to Network and NT System Administrators.
  • Performed remote software installations, and computer backups.
  • Experience with file restorations using VERITAS Net Backup.
  • Update, retrieve user profiles from backup servers.
  • Changed weekly backup tape for server.
  • Maintain backups through Veem, Datto and iDrive Backup
  • Contract 24-hour on-call service Small business server 2008 configuration and management Data backups to local and cloud storage Phone System Support

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86 Backup Jobs

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17. OS
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average Demand
Here's how OS is used in Desktop Support Consultant jobs:
  • Represented Executive Director in Community and staff meetings resulted in most effective corporate image.
  • Propositioned and collaborated in the adoption of their current Electronic Medical Records system.
  • Download data from existing Win XP PC's and upload to new Win 7 PC's using Microsoft's Configuration Manager.
  • Generate all CMC and supporting documents for the Registration of products for International Markets Registrations based on MAA dossier.
  • Oversee and support implementation of the Positive Behavioral Interventions and Supports Initiative in 57 Grand Rapids Public School buildings.
  • Assisted with making coaxial cables for RF use in closets or at users desks for testing.
  • Install, configure and support PDA, Blackberry, and Palm on Microsoft Outlook.
  • Provided litigation support for a $100 million class action lawsuit with national exposure.
  • Designed basic image that was transferred to the new PC using Norton Ghost.
  • Installed software and operating systems on company computers using Norton Ghost.
  • Represent clients at government meetings putting forth clients' positions.
  • Attend weekly cross function meeting with the global team.
  • Provided support for receipt printers in POS capacity.
  • Use of Norton Ghost for re-imaging systems.
  • Utilize Ghost cloning software for deployments.
  • Evaluated software and developed written technical instructions and documentation Worked closely with executives and lower level management
  • Administered 60+ hedge funds and institutional investment client accounts with regards to implementation of new FIX connections across multi-asset classes and regions
  • Led the Kronos time clock program project for installation and support of program in over 400 stores.
  • Project documentation, un-supervised tasks are among the skills I demonstrated in this position.
  • Act as Government Affairs Advisor, Capture Manager and/or Proposal Manager on proposals.

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18 OS Jobs

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18. Lotus Notes
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average Demand
Here's how Lotus Notes is used in Desktop Support Consultant jobs:
  • Served as Lotus Notes Coordinator by completing installations, organizing training sessions and providing software support.
  • Support of Lotus Notes 6.5 and 8.5 * Support of Microsoft XP and Windows 7 operating systems.
  • Introduced to process of producing documents using Lotus Notes and loading transcripts into RealLegal Binder.
  • Configure Lotus Notes for new users and verify that it is working properly.
  • Worked on the DELL/EMC migration project from Lotus Notes to Microsoft Office.
  • Participated in client support during Lotus Notes to Office 2013 conversion.
  • Configure and troubleshoot Lotus Notes for new and existing users.
  • Build, configure and transfer Lotus Notes accounts.
  • Support Lotus Notes 7, Wireless Networks.
  • Resolved and configured Lotus Notes R5 issues.
  • Installed and troubleshoot Lotus notes client issues.
  • Support Lotus Notes & Outlook.
  • Supported clients with WinNT, MS Office, Lotus Notes, Remote Access, and third party apps.
  • Provided software support including WinNT, 200, XP, MS Office, and Lotus Notes.
  • Configured and maintained Lotus Notes Client 8.5.3 Installed and trouble shot VPN issues along with connectivity issues.
  • Maintain Lotus Notes E-mail Accounts Preparation and testing of desktop images using PQDI and Ghost.
  • Checked mainframe emulator (Attachemate), Lotus Notes, network connectivity.
  • Install and configure Lotus Notes mail client 8.5 and Sametime Messenger.
  • Provide support for Lotus Notes and Lotus Sametime Connect.
  • Trained associates in SAP, Seaware (WMS), Lotus Notes, and RF System.

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17 Lotus Notes Jobs

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19. Remote Access
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average Demand
Here's how Remote Access is used in Desktop Support Consultant jobs:
  • Task involves application installation/configuration, security settings, documentation of remote access procedure and training of users
  • Installed Windows Active Directory for remote access to PC, and Used School dude to check and log work order tickets.
  • Provided quality desktop and thin clients support, reliable remote access, regular data backup and robust networked resources.
  • Perform Level 2 desktop support on both hardware and software through on-site visits or remote access through SMS.
  • Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and Windows Remote Assistance software.
  • Assisted help desk team with problem solving, via phone conferencing, and remote access.
  • Provide all second level support to remote access users logging in via RSA Security.
  • Configured clients for MS networks and remote access utilizing TCP /IP and NetBEUI Protocols.
  • Assisted end users with technical issues provide support via remote access and telephone.
  • Resolve Level 1 & 2 issues via remote access & desktop visits.
  • Set up VPN, remote access, and wireless access points.
  • Support provided both in person and via phone + remote access.
  • Implement RSA SecureID appliance for 2 factor authentication for remote access.
  • Pushed and distributed software installs via remote access tool.
  • Used remote access to perform troubleshooting when needed.
  • Utilized remote access software in daily support efforts.
  • Assist users with remote access connectivity issues.
  • Resolve remote access issues with VPN.
  • Assist end users with remote access issue (Cisco VPN and Citrix portal).
  • Support Nation wide sales team via phone and remote access using pcAnywhere.

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3 Remote Access Jobs

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20. Mac
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average Demand
Here's how Mac is used in Desktop Support Consultant jobs:
  • Stocked up and Audit workable PC Machines, Printers, Scanners and other peripherals backed up from repair work orders.
  • Upgraded all Mac systems for more standardized hardware and software for ease of support and better utilization of company resources.
  • Configured, deployed, and managed Windows and Mac operating systems to labs, classrooms, and staff.
  • Arrange for warranty or for-fee repair of computers, FAX machines, audio/visual systems, and copier/scanners.
  • Provide support via IMAC tickets to move, add or change computers for new hires.
  • Provide direct support to executives and other priority staff for all Windows and Macintosh issues.
  • Assist with new hardware purchases and installation of PC and MAC computers.
  • Installed PC, Mac/laptop hardware and software according to current corporate standards.
  • Participate in an on-call rotation providing 24x7 support for paper machine personnel.
  • Provide support for Mac OS, Microsoft Office other mac programs.
  • Installed Windows and Mac images using a Unix command line interface.
  • Install printers, FAX machines, some minor copier repair.
  • Clean up / wipe old machines and Installation printers as needed
  • Build and support Allergen windows 7 and XP machines.
  • Deployed and maintained Windows-based and Apple Mac computers.
  • Imaged and configured machines for deployment.
  • Worked with WAUSAU software, which processes client checks on the OPEX machines.
  • Answered and technical questions and gave technical instructions Setup local and networked printers, scanners, and fax machines.
  • Install and configure Office 2010 Install and configure SAP Install and configure MacAfee's Encryption Safe boot software server.
  • Conducted asset Management Assisted in Site Migration Performed OS refreshes on Mac machines Scheduled clients for migrations

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56 Mac Jobs

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21. Citrix
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average Demand
Here's how Citrix is used in Desktop Support Consultant jobs:
  • Provide Active Directory user/group administration, Citrix client/server administration, for local and remote users.
  • Gained exposure to Citrix Server environment.
  • Monitor Citrix users and applications.
  • Installed MS Office, Citrix, Delphi, Virus Scan, Ghost and other applications as needed.
  • Assisted users with MS Office2007, and Citrix Store front applications by using remote support software.
  • Installed MS Office 2010, Adobe software, Citrix, Communicator software.
  • Supported multiple branch locations, remote access and Citrix issues.
  • Provide excellent remote access support for Citrix and Entrust clients.
  • Created and monitored VDT's through Citrix Studio.
  • Diagnosed issues connecting to the Citrix servers.
  • Establish VPN connections to Citrix Server.
  • Experienced with Outlook and Citrix troubleshooting.
  • Monitored Citrix connections via Citrix AppCenter.
  • Form Flow, Citrix, Avaya, Setup VPN accounts, Setup Print servers, Windows 2003 server environment and XP
  • Train new hires on Citrix in addition to remote token to work remotely or run virtualized applications.
  • Used the following tools from Citrix, putty, terminal services, remote console, sccm admin.
  • Helped clients remotely using VPN, Citrix and Webmail to troubleshoot client's issues.
  • Image and support HP, Wyse and Dell Thin Clients with Citrix Thin Manager.
  • Deliver support for applications in Citrix Xenapp.
  • Provided IT support and issues resolution for remote users installation and setup using Citrix.

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2 Citrix Jobs

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22. End User
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average Demand
Here's how End User is used in Desktop Support Consultant jobs:
  • Assist the support team by building new machines for end users that have devices beyond repair or troubleshooting.
  • Support end users in a command center style support center during go-lives for various Epic modules.
  • Mass Mutual Insurance: Support of IBM desktop systems and software support for corporate end users.
  • Research answers and provides end user support on site and remotely regarding supported software.
  • Provide support to 150 + end users in a Mac and Windows environment.
  • Provide support to 90 end users locally and remotely in a Windows environment.
  • Used Active Directory to provide password resets and lockouts for end users.
  • Assist end users with queries pertaining to software / hardware, problems.
  • Respond to and resolve end user computer hardware and software problems.
  • End user support for Knowledge Base Charting and Clinical Practice Guidelines for
  • Receive and respond to end users email on a daily basis.
  • Trained end users on best practices and standard operating procedures.
  • Communicate w/ end user on troubleshooting issues over the phone.
  • Provided issue resolution and updates for the end users.
  • Install and configure printers and scanners for end users.
  • Provided phone support to the remote end users.
  • Supply technical support to end users after conversions.
  • Support end user w/ resolving issues via phone.
  • Support for 250-300 End Users.
  • Provide on-site IT support for Assurant end users.

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37 End User Jobs

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23. Helpdesk
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average Demand
Here's how Helpdesk is used in Desktop Support Consultant jobs:
  • Monitored and assisted with outstanding helpdesk tickets to make sure timely resolution.
  • Entered ticket information into Helpdesk tracking software.
  • Provide helpdesk and desktop support for approximately 600 users and 500 devices at Resolute Forest Products.
  • Leveraged Salesforce HelpDesk system for ticket queuing, response, escalation, documentation and release.
  • Performed user account in AD & Documented and recorded helpdesk calls and solution using Remedy.
  • Answered central Helpdesk line and attempted to solve PC or networking problems on first call.
  • Respond to Manager or Helpdesk desk requests via ticketing system, phone or E-mail.
  • Provided 2nd level helpdesk and desktop support to over 300 local and remote users.
  • Coordinated with the helpdesk and Service Delivery Representatives on tickets to prevent SLA breaches.
  • Support Helpdesk ticket management and tracking using the Service Desk Plus ticketing software.
  • Resolved helpdesk tickets indicating thorough knowledge of desktop, laptop and imaging.
  • Respond to calls assigned from the helpdesk via ticket tracking software.
  • Served as sole support person for desktop/helpdesk issues.
  • Called helpdesk in Calgary if needed.
  • Assisted Helpdesk with customer calls.
  • Worked within their Helpdesk system with the supported trouble ticket system.Supported over 1500 desktops with trouble shooting, setup and imaging.
  • Trained users on new information systems practices reducing helpdesk tickets by half over 4 month time span.
  • Answered helpdesk calls in a timely manner and provide desk side support as needed.
  • Construct KBs and procedures for the Helpdesk and Desktop teams.
  • Worked as the backend for the off-site helpdesk team.

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5 Helpdesk Jobs

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24. LAN
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average Demand
Here's how LAN is used in Desktop Support Consultant jobs:
  • Requested credit bureau information to analyze customer's applications and balance increases.
  • Planned and coordinated application upgrades and distribution for multiple departments.
  • Participated in planning all infrastructure improvements.
  • Planned and implemented Token Ring-to-Ethernet project.
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
  • Engage in weekly meetings with upper management to report accomplishments and plan future projects for desktop team.
  • Planned, executed and tracked implementation of projects including migration from Win NT to XP.
  • Provide Workstation LAN support, from PC to Wall Drop to Patch Panel to Switch.
  • Planned and coordinated tasks on deadlines for mass movement of office personnel to other locales.
  • Performed system hardware assembling, upgrading, and managing laptop/desktop and LAN issues.
  • Analyze and plan for Software and Hardware needs currently and in the future.
  • Experience in troubleshooting network related problems of LAN and WAN environment.
  • Restructure employees health plans and other policies and varied procedures.
  • Install virus software and LanDesk client.
  • Supervised the projects lifecycle: project gap analysis, planning, scheduling, scope, team selection & management.
  • Supported alongside the Physician Informatics Team of Florida Hospital, Orlando during the largest CPOE Go-Live in the country.
  • Configured the company's Syslog server, which maintained system logs from all devices on the LAN.
  • Use of LANDesk remote Control software to resolve issues on users systems.
  • Assisted in user floor plan reconfigurations and provided post support after reconfigurations.
  • Size: 15 Environment: Solaris, Linux, WebLogic, Websphere MQ and iPlanet.

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39 LAN Jobs

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25. Symantec
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average Demand
Here's how Symantec is used in Desktop Support Consultant jobs:
  • Utilized Symantec Ghost for imaging workstations.
  • Used Symantec Ghost to build, modify, and customize system images for departmental needs.
  • Implemented USMT scripting and OS image builds, utilizing Symantec Wise packaging.
  • Created image including standard software profile for new computers using Symantec Ghost.
  • Encrypted laptops using Symantec PGP Whole Disk Encryption for HIPAA compliance.
  • Work within Symantec Endpoint Protection Manager Console managing PC database.
  • Created and maintained computer images via Symantec Ghost software.
  • Deployed a common ghost client through Symantec Ghost.
  • Observed all clients through Symantec Endpoint Manager.
  • Imaged new systems using Symantec Ghost.
  • Installed HWSW, troubleshoot break and fix methods loading OS, VPN, Symantec, etc.
  • Install Microsoft Office and Symantec Endpoint Protection for computer Install new applications on mobile phones and pair Bluetooth devices.
  • Work within Symantec Altiris environment for image and software deployment, task deployment, and maintenance of site database.
  • Install and maintain application software such as Symantec Antivirus, McAfee Virus Protection, Back-up Exec software.
  • Experience acquired with Citrix XenDesktop as well as Symantec products (Ghost, Anti-Virus, Encryption).
  • Create images of Windows 2000 and XP PC s using Sysprep and Symantec Ghost.
  • Use Symantec Ghost and LANDesk to prepare desktops and laptops.
  • Lead desktop tech for Symantec Antivirus system.
  • Utilize Symantec Anti-Virus 11 and Malwarebytes' Anti-Malware software for virus/malware removal.
  • Deploy hard drive images for a multitude of computer hardware configurations using Symantec Ghost.. Involved in their companies PC replenish program.

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26. Trouble Tickets
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average Demand
Here's how Trouble Tickets is used in Desktop Support Consultant jobs:
  • Coordinated with Business users and Application Management teams for resolving High Priority trouble tickets.
  • Image Dell Desktops/Laptops, added software, transfer data and deploy to the end user, Work on Trouble tickets.
  • Managed trouble tickets by use of phone, e-mail, and remote support using Service Now help desk software.
  • Documented work completed, work requests and trouble tickets in Remedy, including inventory and purchase orders.
  • Escalated (if appropriate) to third tier personnel, resolution and closure of trouble tickets.
  • Deployed each morning, and back at home base in the afternoon handling trouble tickets.
  • Opened and responded to trouble tickets using Solar Winds Web Help Desk.
  • Monitor queue and document trouble tickets in Remedy 6.03 and 7.1.
  • Research trouble tickets and find solutions for complex problems.
  • Troubleshooted hardware and software trouble tickets for network issues.
  • Monitor the Remedy ticket queue for incoming trouble tickets.
  • Record all trouble tickets into Spice Works.
  • Solved trouble tickets for user.
  • Monitored store equipment levels, as well as logging and updating the status of trouble tickets using Numara Footprints ticketing system.
  • Managed Numara Footprints ticketing system to log trouble tickets, work orders and work performed into database.
  • Create helpdesk trouble tickets for clients if various systems or software is not readily available.
  • Logged all trouble tickets in Vantive Help Desk system and ensured all tickets were resolved.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Provide hardware and software user support and resolve trouble tickets during project rollout.
  • Responded to trouble tickets for both responders and end users in PSE headquarters.

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27. Internet
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average Demand
Here's how Internet is used in Desktop Support Consultant jobs:
  • Exhibited solid technical talents in executing comprehensive computer support and supporting clients with software downloads and Internet connectivity issues.
  • Coordinate revised company image via internet and other mediums.
  • Configure existing internet connection and e-mail account.
  • Configured transcription software and internet fax software.
  • Install cable lines for hi-speed Internet connection for individual work stations, printers and fax machines to connect to server.
  • Maintained and repaired server malfunctions and installed new switches around the school for wider internet access locations in classrooms.
  • Worked in a team to provide customer support for FMTC Internet provider (http://www.fmtc.com/).
  • Repaired WAN, LAN issues involving Internet, Intranet, and general PC networking.
  • Supported various user applications such as: MS-Office, Outlook, and Internet Explorer
  • Resolved Windows, Internet Explorer, and various other workstation software related issues.
  • Resolve Windows OS platform, MAC, software and Internet Explorer issues.
  • Enable security functions, including pop-up blocking activation in Internet Explorer.
  • Experience in connecting local network and Internet binding TCP/IP protocol.
  • Resolved Windows and Internet Explorer issues on desktop and laptop.
  • Installed and maintained Windows 2000 Internet Information Server 5.0.
  • Installed DSL router for Internet Connection Sharing.
  • Work was performed primarily off-site using Internet multi-media connectivity.
  • Provide wireless network installation and tech support router trouble shooting and connection problems such as set up household internet connection .
  • Install, configure and troubleshoot MS Outlook [ ] Internet Explorer and Blackberry devices.
  • Instructed teachers and students in many Internet and computer skills.

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125 Internet Jobs

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28. Tcp/Ip
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average Demand
Here's how Tcp/Ip is used in Desktop Support Consultant jobs:
  • Troubleshooted wired and wireless TCP/IP connectivity issues.
  • Provided LAN support, addressed and resolved TCP/IP, WINS and DNS issues.
  • Support TCP/IP access in the network or through VPN, dial-up and wireless.
  • Provide traders with connectivity of SRA, Reuters and ICAP using TCP/IP protocols.
  • Installed TCP/IP printer for Mac and Windows operating systems from scratch.
  • Perform installation and configuration of the TCP/IP protocol.
  • Configured TCP/IP network including DHCP, WINS and DNS
  • File Server - creating and maintaining TCP/IP printing.
  • Diagnosed and maintained LAN network connectivity using TCP/IP.
  • Added printers to NT Servers using TCP/IP.
  • Configured TCP/IP and Token Ring network adapters.
  • Support of Server 2003, XP, 2007, 2010, and all printers in TCP/IP and Ethernet network.
  • Support protocols TCP/IP, DNS, DHCP, WINS, NAT and RIP.
  • Support LAN's - MS Server, VPN's and TCP/IP configurations.
  • Use of DNS, DHCP, TCP/IP
  • Implemented recovery procedures on BSOD or virus infected pc, resolved VOIP, wireless, VPN, TCP/IP and wiring issues.
  • Initiated configuration and testing of TCP/IP, DNS, Subnet and Default Gateway for LAN/WAN.
  • Performed Generalized break-fix for all technical equipment using TCP/IP, diagnostics and reimaging.
  • Configure TCP/IP and Novell on Desktops Troubleshoot, isolate, and repair microcomputer software (Windows95/98/NT), and all applications.
  • Performed routine maintenance check, component repair or replacement .Troubleshoot WINS, DHCP, TCP/IP Protocol.

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29. Software Applications
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average Demand
Here's how Software Applications is used in Desktop Support Consultant jobs:
  • Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
  • Perform installation and upgrades of hardware and software applications for new users following design specifications.
  • Maintain and distribute software applications through our LSVI software distribution application.
  • Configured, installed and removed standard and non-standard software applications.
  • Provided support and maintained written resolutions to frequent problems as they relate to networks, hardware, and software applications.
  • Diagnosed and resolved software and hardware incidents, including Windows operating system and across a range of software applications.
  • Provided a wide range of IT support for software applications, mobile devices, and network printers for.
  • Support, roll out and migrate for Windows XP, software applications, desktop hardware and wireless devices.
  • Run scripts that will ensure that all relevant software applications are properly installed on mew computer.
  • Install and configure various software applications and provide technical support to first and second level.
  • Installed and configured Desktop & Server hardware, Windows OS and other required software applications.
  • Administer and maintain the technology infrastructure such as servers, and desktop business software applications.
  • Support of all software applications and hardware for ~500 users.
  • Install memory, software applications, drivers, and printers.
  • Install and support PC software applications and operating systems.
  • Install and support various software applications on stand-alone PCs.
  • Identify and resolve hardware and software applications conflicts.
  • Provided training and service for new devices and some software applications Maintain server performance.
  • Mar 06 - April 06 Performed Ghost imaging, and updated software applications
  • contract 3 week assignment) Desktop Lab Support Technician [ ] Set-up PC Workstations and troubleshoot hardware and software applications.

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34 Software Applications Jobs

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30. Sccm
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low Demand
Here's how Sccm is used in Desktop Support Consultant jobs:
  • Experience deploying an operating system utilizing SCCM in an enterprise environment.
  • Managed update deployment and verified policy adherence utilizing SCCM.
  • Assisted in leading efforts to convert systems management tools to System Center Configuration Manager (SCCM).
  • Used Quest Active Roles to manage users and computers and install software using SCCM.
  • Download application from the SCCM servers and install the applications needed for specific users.
  • Image and configure new user workstations and laptops using Windows Deployment Service and SCCM.
  • Used SCCM to capture and restore data from XP to Windows 7.
  • Deploy software and OS security patches via MS SCCM 2012.
  • Managed automated OS and application deployment system (SCCM).
  • Image laptops and desktop with Ghost and SCCM.
  • Imaged PCs and built images with Microsoft SCCM.
  • Build and deploy new image with SCCM.
  • Provided application support via SCCM.
  • Experience with SCCM deployment console.
  • Build kiosk with monitors and PC's using CCM and SCCM.
  • Performed imaging on XP and SCCM on WIN7 PC.
  • Image systems via SCCM & PXE Boot.
  • Upgraded Partners to Windows 7 with App-V. Used System Configuration Manager (SCCM) to download software.
  • Used SCCM for Image Deployment Asset Management for new machines deploying
  • Managed software through SCCM, Users accounts through Active Directory as well as VPN and firewalls (Intune).

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31. Novell
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low Demand
Here's how Novell is used in Desktop Support Consultant jobs:
  • Assured computers were functioning properly on Novell 32 Network system, assigned DHCP & (DNS) on domain servers locations.
  • Have upgraded and installed over 100 desktop systems, and upgraded the 3 primary Novell servers, including a firewall.
  • Assisted in the site-wide conversion of users and workstations from Windows to Novell, performing conversions both on-site and remotely.
  • Performed daily backups of the Windows and Novell servers, as well as the AS/400 mainframe system.
  • Provided support for 800+ users in a Novell, Windows NT and remote dial-up environment;.
  • Create, delete, update user account in Active Directory and Novell.
  • Supported the school district's hardware/software and perform Novell to Windows migrations.
  • Assisted solving problems on Windows 95 PCs/laptops in a Novell environment.
  • Support of Desktops laptops, Novell 3.x and NT4 servers.
  • Administered Windows NT, Windows 2000, and Novell Servers.
  • Install and configure Windows 9x/NT over a Novell network.
  • Worked in Windows 95/98/NT and Novell environment.
  • Account Administration - Novell, VAX (Unix)
  • Performed workstation migrations from Novell to Windows Active Directory/ antivirus installations at Rhode Island School of Design
  • Performed operating system and application upgrades using Novell's Zenworks.
  • Performed basic system administration in Novell 3.11, 3.12 and 4.X environments.
  • Installed and configured HP Printers on Novell iPrint servers.
  • Supported Windows and Novell networks for dozens of companies Worked with Microsoft Exchange and Novell GroupWise, and migrated companies between them
  • Experienced with Meditech, AthenaNET, Novell GroupWise and Chart Maxx 5.6.
  • Maintained Windows Server [ ] Novell Netware 6.5, GroupWise 7, FreeBSD, Solaris, and AS/400 mainframe systems.

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32. Suite
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low Demand
Here's how Suite is used in Desktop Support Consultant jobs:
  • Provided the feasible solutions to suite the customer requirements in compatible with existing environment, which includes Manufacturing and ASCP Modules.
  • Installed Microsoft Office Suite 2003 Windows XP Professional, Service Pack 2, Windows XP Home Edition, Vista Home Edition.
  • Installed and troubleshoot issues with various software suites including MS Office, Adobe InDesign, Adobe PageMaker, and Adobe Acrobat.
  • Performed tasks in MS Office Suite, Microsoft System Center 2012 Configuration Manager, and Deployment Workbench.
  • Managed data collection and data analysis protocols using Microsoft Office Suite (Excel and PowerPoint).
  • Installed and addressed users issues related to Adobe Creative Suite 3 and Creative Suite 4.
  • Maintained software images that included MS-Office Suite and Anti-Virus/Spy ware software at current release.
  • Field questions and problems related MS Office suite of products and other desktop applications.
  • Configured end-users network profile to function exclusively with the Office 2000 suite.
  • Image systems through the use of Norton System Suite.
  • Provided support for Microsoft Office Suite.
  • Supported Windows XP and Windows 7 OS along with Office suite 2003 and 2007.
  • Participated in a Win2000 rollout, upgraded Win98 clients and installed new Win2000 client desktops for the Embassy Suites in Chicago.
  • Performed Win 7 OS upgrades from Win XP Installed, troubleshooted MS Office 2010 and installed, customized antimalware suites.
  • Support / troubleshoot McAfee suite (EEPC, VirusScan, EPO, HIPS) Lotus Notes and database connectivity.
  • Install and configure Window 7/8 and XP Desktops and laptop Install and repair office suites as requested.
  • Configured Casper management suite with policies, configuration profiles and images for Apple computers.
  • Build and rollout over 500 systems with Windows 7 OS and Office 2010 suite.
  • Support: Office Suite, Exchange 2003).
  • Contract through Tek-Systems) Installation of updated software suite Installation of new POS and signature pads

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557 Suite Jobs

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33. Voip
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low Demand
Here's how Voip is used in Desktop Support Consultant jobs:
  • Organized VoIP/video conferencing with set-top system.
  • Worked with the company networking vendor and Director of IT troubleshooting VOIP issues, testing, and packet capturing.
  • Handled VOIP technology support - Cisco Call Manager v.7/Unity (extension assignment & mailbox creation).
  • Configured and deployed Cisco VoIP phones, HP and RICOH printers, and scanners.
  • Configure and install Cisco VoIP 7900 series phones using Cisco Call Manager.
  • Configured all applications, changes, and deletions of MITEL VOIP systems.
  • Manage large IT projects, such as renovations and VoIP phone deployment.
  • Updated data base, migration, installing VoIp and Analog Phones.
  • Assisted with the management of the VOIP environment.
  • Installed VOIP phones and software for 350 users.
  • Implement VOIP phone service and network connectivity.
  • Provided analog and VOIP phone support.
  • Installed phones (Analog, Digital, and VoIP), port extensions, and new phone lines.
  • Supported and configured a Mitel VoIP based PBX which included call center strategies requirements and physical station programming.
  • Provide VOIP telecom services such as installs (phones and headsets), transfers, and resets.
  • Installed and configured W intel workstations, printers, VoIP phones.
  • Consulted and supported on major telecom VOIP upgrade for corporate office.
  • Configure Avaya's One-X VoIP application and Scopia Conferencing software.
  • Installed and configured WAPs, routers, switches, and VoIP phones (Ubiquiti, Netgear, Cisco).
  • Provided Avaya VOIP telecom support, which required programming, configuring and repair of all Avaya VOIP equipment.

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10 Voip Jobs

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34. Computer System
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low Demand
Here's how Computer System is used in Desktop Support Consultant jobs:
  • Provide technical assistance to computer systems users.
  • Take new computer system assigned to particular person to where that person is located in the plant.
  • Come back to first started migrating computer system and complete the remainder of the process.
  • Restored and refurbished older computer systems within the school with little to no budget.
  • Provide system maintenance and support for desktop/laptop computer systems and Point-Of-Sale machines as required.
  • Image, diagnose, repair, deploy and upgrade computer systems and software.
  • Input and revised data into computer system and write scripts, interpreted output.
  • Create and execute scripts needed to perform tasks on multiple different computer systems.
  • Analyze system logs and identify potential issues with network and computer systems.
  • Rebuild and install memory upgrades on servers and various computer systems.
  • Build and maintain computer systems and perform general system upgrades.
  • Start migrating user data/information from Old to New computer system.
  • Migrated computer systems from Win98 to Windows XP.
  • Continue migrating all computer systems for that day.
  • Assisted in installing and maintaining computer systems.
  • Train people in computer system use.
  • Key projects/responsibilities: Twenty years of experience in providing technical assistance to computer system users.
  • Install and configure desktop computer system hardware and software (including operating system and applications software).
  • Upgrade, repair & reimage computer systems with company required software.
  • Support St. Anthony's Memorial hospitals computer systems and users.

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154 Computer System Jobs

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35. SQL
demand arrow
low Demand
Here's how SQL is used in Desktop Support Consultant jobs:
  • Created SQL Queries and scripts using T-SQL in Microsoft SQL Server 2005, interpreting logs to trace and resolve the problems.
  • Worked on writing stored procedures to poll data from SQL server database and insert or update data into SQL database.
  • Installed, monitored, maintained and recovered 1,500 client's SQL databases disaster and recovery solutions.
  • Provided support for all learning assessment customer issues using SalesForce CRM software and SQL Server.
  • Used Microsoft SQL Server to gather additional case information and correct data when necessary.
  • Initiated scripts in AS400 SQL for query, update, delete of database files.
  • Worked closely with developers to test code written in PL/SQL at unit level.
  • Mapped data from Excel and imported into SQL Server.
  • Created cubes in SQL Server Analysis Services 2008.
  • Assisted with updating database through SQL queries.
  • Institute maintenance plan for SQL Server.
  • Used basic queries for Microsoft SQL.
  • Maintain Microsoft SQL Server 2008.
  • Worked with HTTP, FTP, SAP, SQL, MQ Series and SMTP Adapters.
  • Managed windows server 2008R2, SQL, NAS, Cloud Computing.
  • Created operating procedures and procedures around handling critical situations with Desktop Support Wrote SQL queries and modified customer data.
  • Perform hardware and software installs Install software and configure workstations that require access to SQL servers.
  • Generated daily reports of equipment sales via database sql queries for distribution to management.
  • Worked on Data loads from CSVs to Access DB to SQL Server 2005.
  • Used DBArtisan to run SQLs for generating users report and data extraction.

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122 SQL Jobs

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36. Lenovo
demand arrow
low Demand
Here's how Lenovo is used in Desktop Support Consultant jobs:
  • Provided technical support to faculty on both Dell and Lenovo machines as well as general support on Apple products.
  • Place orders for hardware and software for several types of Lenovo and Dell laptops and desktops.
  • Replaced existing National Starch desktops and laptops with new Lenovo ThinkCentre desktops and ThinkPad laptops.
  • Configured Lenovo laptops for clients along with migrating PST and XP archive to Windows8.1.
  • Deploy and install HP/Lenovo/Dell desktops, laptops, docking stations, monitors, etc.
  • Image, configure and deploy HP Desktops, Lenovo and MacBook Pro Laptops.
  • Performed break/fix troubleshooting on Lenovo and Dell laptops running Windows 7.
  • Imaged, upgraded, and deployed Dell desktops, Lenovo laptops.
  • Break Fix, Imaging and Deployment of Lenovo Equipment.
  • Configured and installed Lenovo tablets for performing med passes.
  • Downloaded and tested Lenovo drivers to built new images
  • Refurbish and restore Lenovo laptops.
  • Configured Lenovo Laptops: T31, T42, R51, T60, T61, X42, X60, X61.
  • Managed a one man site Imaged HP and Lenovo computers to deploy and/or replace for end users.
  • Configured and troubleshooted upgrade to new Lenovo T420 and Lenovo X220 Windows 7 laptops.

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2 Lenovo Jobs

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37. DNS
demand arrow
low Demand
Here's how DNS is used in Desktop Support Consultant jobs:
  • Provided network support for Windows NT/2000/XP workstations and servers, set up users ID's, and supported DNS and DHCP.
  • Created entries on the Dynamic Name Server (DNS) when new servers came on line with fixed IP addresses.
  • Maintained an internal Windows server farm to include DNS / file sharing and Windows Domain.
  • Assisted System Administrator with configuration of Active Directory, DNS, DHCP and Terminal Server.
  • Manage Active Directory and domain services such as DHCP, DNS, and GPO.
  • Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc.)
  • Experience in DNS administration, Installation of DHCP and Configuration of DHCP scopes.
  • Use of DNS Manager to assign IP address to objects/printers based on location.
  • Installed and administered Active Directory and DNS.
  • Manage TCP/IP and DNS environments.
  • Network configuration to achieve connection (DHCP, static IP, DNS, WINS).

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13 DNS Jobs

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38. Vmware
demand arrow
low Demand
Here's how Vmware is used in Desktop Support Consultant jobs:
  • Handled Blackberry set-up/support, site surveys, software installations, Win XP client application problem solving and VMWare systems installation/troubleshooting.
  • Set up VPN on new staff members' laptops; configured and tested VMware Workstation 6.0 on multiple platforms.
  • Assist in high profile energy saving project to replace PCs with virtual desktops using VMware Horizon View infrastructure.
  • Installed and configured VMware Fusion on Macintosh Intel workstations running Microsoft Windows 2003, and Windows Vista.
  • Limited experience with working with Windows terminals with VMWare to run Windows 7 desktops.
  • Created and configured VDI workstations using the VMware environment for International users.
  • Help with networking issues, including virtual severs using VMware.
  • Used ESX 3.5 and VMware for Workstation 6.5 deployment projects.
  • Create, Manage and troubleshoot VM Workstations issues using VMware.
  • Worked with VMware 8 & 9 to run legacy applications.
  • Performed P2V migrations of internal network using VMware EX 3.0.
  • Set up various applications on VMware Server.
  • Provide support on VMware View desktops.
  • Experience with ThinApp within VMware.
  • Used remote desktop, pcAnywhere and VMware to work with end user to verify data transfer completed.
  • Test software on VMware's different virtualization platforms, XP and Win 7.
  • Mentored and supported VMware's internal Knova support personnel.
  • Configured and installed VMware ESXi.
  • Create and deployed workstations, using VMware vSphear Client and VMware Horizon View Administrator.
  • Create, maintain and decommission VPCs through VMware vSphere.

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2 Vmware Jobs

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39. Altiris
demand arrow
low Demand
Here's how Altiris is used in Desktop Support Consultant jobs:
  • Assisted with inventory management using Altiris.
  • Assisted in building Win 2003 Servers, Windows 7, Mac OS X, system images with Altiris and Carbon Copy.
  • Performed on a per-semester basis in multiple PC and Apple computer lab imaging with Altiris Imaging Solutions and Carbon Copy.
  • Scheduled ZeroTouch and LiteTouch deployments of Windows 7 for 700 + users to existing and new machines using Altiris.
  • Utilized Altiris for Windows 7 deployments, application installations, monitor deployment status and to resolve customer issues remotely.
  • Worked on software deployment using Altiris systems management, remotely supported end user computers in the UHT environment.
  • Used Altiris ticketing system to monitor, update and provide resolution descriptors to complete open issues.
  • Install Software using the Altiris Notification Server, for Windows 7 desktops.
  • Image new and existing PCs with the use of Altiris.
  • Monitor systems health using Altiris and internal dashboard site.
  • Created update packages using batch scripting with Altiris.
  • Use of Altiris to image client desktops.
  • Use Altiris for software and image deployment.
  • Imaged HP desktops and laptops using Altiris.
  • Pushed software to computers using Altiris.
  • Schedule and deploy software via Altiris.
  • Monitored server issues using Altiris.
  • Experience with Altiris Asset Tracking.
  • Experienced with DSR/DSM, Altiris (SCCM Application delivery/Installation systems) Extensive use of remote PC control including Bomgar and VNC.
  • Project management of rollout of Altiris, Credant, and security software to end-users.

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40. Android
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low Demand
Here's how Android is used in Desktop Support Consultant jobs:
  • Performed configuration of iPad/iPhone/Android devices to mail & exchange servers.
  • Supported smart phones; Apple, Blackberry, Windows Mobile, and Android.
  • Support mobile devices such as, iPhone, Android and Windows Mobile.
  • Damage repair on Android devices, Dell laptops, desktops, towers.
  • Configure Android devices for users (exchange, email, security).
  • Supported Android, iPhone and Blackberry smart phones and tablets.
  • Support Smartphone (BlackBerry, iPhone, Android) and Tablet (iPad) provisioning, troubleshooting and also enterprise activation.
  • Assisted with User setup of for Google mail on Iphone, Blackberry, Android, and Windows 7 phone.
  • Provide support to mobile computing environment, including Blackberry, iPhone, Android and hotspot products.
  • Assist users with the configuration of MAAS360 mobile device management platform in iOS and Android devices.
  • Configured and managed mobile devices (iPhone/iPad, Android and windows phone 7/windows mobile
  • Integrated iOS and Android devices in the mobile environment.
  • Configured office email on Android and iOS devices.
  • Implemented iOS and Android devices for advertisement needs.
  • Diagnosed and resolved issues in iOS and Android.
  • Utilize MaaS360 and Blackberry Administration Service to migrate and manage Blackberries, IPhones, IPads and Android devices.
  • Blackberry Enterprise Server support Smartphone (BB, IPhone, Android) setup and maintenance.
  • Support, configure and troubleshoot PDA devices Ipad, IPhone, Androids and Blackberry's.
  • Add email address to smartphone (IOS, Android) Remote into computers using Bomgar to troubleshoot.

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6 Android Jobs

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41. User Data
demand arrow
low Demand
Here's how User Data is used in Desktop Support Consultant jobs:
  • Created backup for user data and profile information for installation to new or upgraded notebooks/desktops.
  • Provided user data and application recovery.
  • Use Dell direct transfer software to transfer all user data from existing Win XP laptops to new upgraded Win XP laptops.
  • Back up user data with external HDD and migrated data to newer or updated source using DDNA Migration software.
  • Imaged, configured, rolled out, deployed and backed up and transferred user data on laptops and desktops.
  • Provide user data and application recovery, Customize desktop hardware to meet user specifications and site standards.
  • Deploy and backup user data on new PC, Setup printers prior to deployment.
  • Conduct software compatibility test and migrate end-user data from XP to Windows7.
  • Install computers, backup user data, configure to user profile.
  • Make backups of user data within Windows and burn to DVD.
  • Configured computers for users, backing-up and migrating user data.
  • Imaged new computers, installed software and user data.
  • Administer tape backups to ensure user data redundancy.
  • Perform manual backup of user data.
  • Assisted in the rollout of 100 devices and the transfer of user data.
  • performed end user data and settings recovery and restore.
  • Configured Iomega NAS backup system to backup user data as a second backup source of recovery.

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1 User Data Jobs

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42. Level Support
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low Demand
Here's how Level Support is used in Desktop Support Consultant jobs:
  • Provided first level support for all customer inquiries between multiple hospital sites and via phone for PC hardware related issues.
  • Second level support for user inquiries and technical problems regarding computer software or hardware operation to resolve user problems.
  • Provided second level support to clients in an XP and 2000 environment and desktop support on a contract basis.
  • Provided 2nd level support in order to satisfy customer's needs and troubleshoot issues noted in a database.
  • Provided Second Level Support for all hardware/software issues for users on site or remote locations for Windows users.
  • Provided advanced level support within a trade floor environment, including back office and middle office support.
  • Provided 1st and 2nd Level support to all Tompkins /VIST employees in Pennsylvania and New York.
  • Provided 1st and 2nd and 3rd level Support for the Fixed Income and Financial applications.
  • Performed second level support to approximately 3500 as part of an 8 person staff.
  • Ground level support and project aid for the token-ring to Ethernet migration project.
  • Provide second level support for all problem related image issues.
  • Manage and provide 3rd-level support to deployment technicians from Dell.
  • Provided 1st and 2nd Level support for business partners.
  • Provided direct level support for 1,600 end users
  • Provided SVP, VP level support.
  • Provide 24/7 Executive level support.
  • Provide desktop level support for 250+ call center and corporate office employees via phone, email or face to face.
  • Provided first level support for all customer inquiries in a timely manner.
  • Performed first and second level support for Meditech 6.0/5.65 applications.
  • Provided top notch level support to Honeywell employees.

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15 Level Support Jobs

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43. Peripheral Equipment
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low Demand
Here's how Peripheral Equipment is used in Desktop Support Consultant jobs:
  • Provided desktop/laptop/peripheral equipment IMAC support installs/moves/adds/changes.
  • Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
  • Provide installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment, and software.
  • Assembled, tested and installed personal computers & peripheral equipment using established configuration standards and procedures.
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
  • Support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
  • Set up and relocated computer workstation and peripheral equipment as needed.
  • Configure systems, communications devices, and peripheral equipment.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Maintain monitors, keyboards, hard drives, modems, printers, scanners and other peripheral equipment.
  • Image, Install, test and configure new workstations, peripheral equipment and software.
  • Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment.
  • Trouble shoot end user PC and/or peripheral equipment and correct any issues.
  • Diagnose, troubleshoot and repair peripheral equipment and handhelds.
  • Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.

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44. SMS
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low Demand
Here's how SMS is used in Desktop Support Consultant jobs:
  • Created an application for configuring new workstations across multiple lines of business through the use of SMS and VB Scripting.
  • Install desktop software on workstations using manual, scripted batch files, and group policy methods from SMS server.
  • Distribute internally wrapped software packages via the SMS console along with verifying and documenting success and failure ratios.
  • Input call tickets into Peregrine Service Center, Assist users remotely using Microsoft SMS Remote Control.
  • Use SMS remote tools and SMS patch management to perform troubleshooting and software upgrades.
  • Provided remote support to off-site field clients using SMS remote control & PC Anywhere.
  • Worked with IT team to report existing SMS update issues and provide resolutions.
  • Provide data migration and installation of software and driver packages via SMS server.
  • Developed deployment plans for site-wide software implementations in the absence of SMS technology.
  • Worked with SMS software distribution and remote repair using various remote tools.
  • Configured, documented and scripted Windows 2000 SP4 using SMS installer.
  • Configured, documented and helped scripted DirectX 9.0b using SMS installer.
  • Install Abbott in-house programs through on-site visits and SMS.
  • Use SMS to image desktops and laptops.
  • Experience with SMS installer Development packing tool.
  • Lead desktop tech for Microsoft SMS.
  • Delivered all applications via Microsoft Systems Management Server (SMS) 2003 and ran software called advertise according to corporate rollouts.
  • Image Creation, Image Testing, SMS/SCCM remediation, Provide Active Directory, Printer Connectivity, Data Recovery support.
  • Developed procedures for SMS distributions Y2K- Simulated field agency in lab and tested applications.
  • Major Projects: Coordinated and supported all core application upgrades via SMS.

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45. Mcafee
demand arrow
low Demand
Here's how Mcafee is used in Desktop Support Consultant jobs:
  • Assisted with the deployment of McAfee security software to over 22,000 workstations across the country.
  • Installed and configured Lotus Notes, McAFEE VirusScan and BLU VISTA applications.
  • Installed McAfee Endpoint Encryption in all Laptops and Desktops (Dell).
  • Tested new help desk software package, McAfee Help Desk.
  • Provide McAfee Endpoint Encryption Support and data recovery.
  • Executed proficiency monitoring firewalls and administering McAfee/Sophos security as part of bulk imaging
  • Transitioned the computers from a mix of virus protection programs to an enterprise level McAfee Antivirus.
  • Mapped printers, verified all personal settings and McAfee Antivirus.
  • Manage EndPoint Encryption login with McAfee Encryption Software.
  • Worked with McAfee Enterprise endpoint and ensured antivirus and data encryption compliance Deploy software, create/run scripts.
  • Create and add user to McAfee Encryption wwhen adding to a laptop for safeboot encryption.
  • Set up McAfee AV ePolicy Orchestrator.
  • Supported software security environment using McAfee Antivirus, Pointsec and WinMagic and Malwarebytes.
  • Key projects and skills: Installed, configured and maintained McAfee ePolicy Orchestrator.
  • Managed 5 Windows 2003 Terminal Servers Used Mcafee ePolicy to manage Mcafee antivirus software deployed on all Windows systems.

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4 Mcafee Jobs

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46. Linux
demand arrow
low Demand
Here's how Linux is used in Desktop Support Consultant jobs:
  • Worked extensively with Linux and Windows 98/2000/XP/Vista operating systems.
  • Worked with a team in the execution of a 1,500+ person relocation of Windows, Mac OS X and Linux systems.
  • Gained valuable experience in financial institution networks by spending three years performing VB scripting, Unix, and Linux support.
  • Maintained Server, Mail, Intranet, Phone and Backup administration on Windows and Linux environments.
  • Worked with Linux OS besides Windows, AX-400 of Older UNIX Version server too.
  • Supported systems included mostly Windows XP and 7 and some Linux and Mac.
  • Will be responsible for ensuring application packages are installed into the LINUX environment
  • Maintain a small network Active Directory/ UNIX, AIX, Linux.
  • Supported All PC and Printers in a Linux Server environment.
  • Assisted Linux programmers using Microsoft products on Virtual Machine.
  • Support Mac, PC, and Linux, smartphones, tablets, printers, scanners and other peripherals.
  • Supported Microsoft operating systems, Fourth, SunOS, Solaris, Linux, Mac, and FreeBSD.
  • Install OS on Company computer and registers Linux and OS X application support and installation Troubleshoot register issues.

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20 Linux Jobs

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47. Compaq
demand arrow
low Demand
Here's how Compaq is used in Desktop Support Consultant jobs:
  • Assisted our resource domain administrator in building/upgrading Compaq server hardware.
  • Maintained Ghost image database consisting of Dell, Compaq, IBM, workstations and laptop models.
  • Handled inbound customer calls regarding issues with Compaq hardware and software for desktops and printers.
  • Installed, configured, and supported Compaq workstations and Toshiba/Dell laptops running WIN 2000 Pro.
  • Worked primarily with Compaq Desktops & Servers, IBM Laptops and HP printers.
  • Utilized experience with Dell, HP and Compaq desktops, HP/Compaq laptops.
  • Image, configure and deploy eighty Compaq Laptops with Windows XP.
  • Involved in various hardware upgrades using both Compaq and Dell desktops.
  • Repaired and supported IBM Laptops, HP and Compaq desktops.
  • Repair and install Dell, Compaq, and Digital workstations.
  • Imaged various ThinkPad's, Compaq PC with Norton ghost.
  • Repaired and or imaged with Compaq/HP desktops and Laptops.
  • Install and setup HP and Compaq servers.
  • Performed PC Repair (IBM, Dell, Compaq).
  • Installed hardware in new Compaq EVO PC's.
  • Serviced all of the series of Macintosh, Compaq, IBM, AST, and Dell computers at regular basis.
  • Support and maintain PDAs, Dell laptops, Dell Desktops, Compaq laptops, and Compaq desktop computers.
  • Imaged Compaq Deskpro desktop & IBM Thinkpad laptop computers using Norton Ghost & Power Quest Drive Image Pro.
  • Worked with mobile devices blackberries, iphones, and thinkpads(Dells, Hp, Compaq, IBM).
  • Contract under Ciber Inc) Imaged new Compaq EVO PC's to replace outdated equipment.

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48. SLA
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low Demand
Here's how SLA is used in Desktop Support Consultant jobs:
  • Analyzed the legislative client business processes and recommended computer solutions.
  • Assist with translation, evaluation, data entry, and advertising to cancer patients and families in the Bronx community.
  • Updated and maintained PC inventory, in accordance to department's SLA, for service and support.
  • Gained experience in HP Open Service Center and Remedy ticket tracking system for ticket updates and SLA.
  • Acknowledged and resolved batch job failure related issues meeting Service Level Agreement (SLA) time.
  • Work with departmental translators as an English Language Resource in the development of translation accuracy.
  • Keep track of trouble tickets and document until resolving them as per SLA contract expectations.
  • Manage ticket resolution system to ensure that issues are resolved within SLA bandwidth.
  • Escalate issues to Tier 2/3 support engineer according to customer's SLA.
  • Provide 2nd level technical support, escalate tickets to meet SLA.
  • Provide quick response to client in order to meet SLA time.
  • Assist with system upgrades at The Island Resort Hotel.
  • Handle escalations, VIP incidents and SLA breaches.
  • Closed all trouble calls within SLA.
  • Responded to all SLA escalation.
  • Created solutions to multiple issues which were used by the rest of the support team to meet SLAs.
  • Develop policies, procedures and SLAs to support end users.
  • Work extensively with Salesforce (SLA) ticketing system.
  • Receive and resolve tickets in a timely manner able to meet SLAs in a high volume environment.
  • Create daily SLA reports using data exported from Remedy/ITSM Manage users in Active roles server/Active Directory.

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6 SLA Jobs

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49. Sharepoint
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low Demand
Here's how Sharepoint is used in Desktop Support Consultant jobs:
  • Created system administration and desktop support procedures on SharePoint for easier reference and increased incident resolution.
  • Provided training to users and developed documentation for future training on company SharePoint site.
  • Supported COTS (MS Office 2007/2010, MS SharePoint, WebEx, and Internet Explorer) and business specific software.
  • Manage and support the Server and Desktop Infrastructure ranging from Active Directory, Exchange, SharePoint, and SCCM.
  • Keep AMP (Inventory System) up to date, along with our Refresh SharePoint.
  • Document failure cases/solutions on Confluence (SharePoint) linking to ITRS Knowledge Base.
  • Create procedures and upload those to the SharePoint tech support repository site.
  • Manage a SharePoint, and the primary author of documentation.
  • Configured group permissions to SharePoint Services for intranet site access.
  • Edited machines on SharePoint site for account management purposes.
  • Designed custom Outlook forms and SharePoint portal.
  • Assisted with managing the portal via SharePoint.
  • Provide end user support of Outlook, Lync and SharePoint issues, including user training.
  • Used Microsoft Sharepoint for trouble tickets

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35 Sharepoint Jobs

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50. Bloomberg
demand arrow
low Demand
Here's how Bloomberg is used in Desktop Support Consultant jobs:
  • Supported Bloomberg terminals connectivity issues and installation.
  • Led support for trade floor users on various market data software, including Bloomberg, Charles River, and Reuters.
  • Install and configure Blackberry devices to synchronize with MS Outlook and also add applications such as Bloomberg on Blackberry.
  • Assist traders with hardware issues such as multiple monitors, Bloomberg keyboards, PC hardware upgrades and Blackberry devices.
  • Provided support for applications such as Bloomberg, Synergy, Microsoft Office applications, and Windows operating systems.
  • Install and configure Market Data Client software (Bloomberg, Reuters Plus & Reuters 3000).
  • Used Market Data tools for support Reuters, Net Exchange Pro, FEA, Bloomberg.
  • Assisted in migrating desktop technologies such as PC's, phones and Bloomberg turrets.
  • Installed and configured Bloomberg market data desktops for multiple monitors and attached network printers.
  • Monitor and analyze real-time financial market data and trades on Bloomberg terminal.
  • Used Bridge Station, Bloomberg, Reuters and Disaster Recovery.
  • Use the Bloomberg software for Incident and Asset management tracking.
  • Supported trading systems including Bloomberg and multiple setups.
  • Support Bloomberg proprietary authentication devices (Token).
  • Support of Bloomberg terminal issues.
  • Supported Market Data Applications such as: Bloomberg, Thomson One, CMS & JP Morgan Third Party Applications.
  • Installed software and setup hardware for clients running Bloomberg and Factset on workstations and mobile devices.
  • Install Bloomberg devices, update software on devices, and configure Bloomberg application.
  • Support Market Data applications (Fidessa, Bloomberg, Reuters, etc.)
  • Provide additional support for the Bloomberg Biometrics and Bloomberg keyboard installations.

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5 Bloomberg Jobs

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Desktop Support Consultant Jobs

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20 Most Common Skills For A Desktop Support Consultant

Computer Hardware

12.5%

Desktop

11.6%

Laptops

9.6%

Network Printers

8.1%

PCS

7.8%

Windows XP

7.4%

Active Directory

5.3%

Troubleshoot

5.1%

Setup

4.4%

Hardware Issues

4.3%

Technical Support

4.0%

Customer Service

3.1%

VPN

2.9%

Email

2.7%

User Accounts

2.3%

Backup

2.1%

OS

1.9%

Lotus Notes

1.7%

Remote Access

1.6%

Mac

1.5%
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Typical Skill-Sets Required For A Desktop Support Consultant

Rank Skill
1 Computer Hardware 10.1%
2 Desktop 9.3%
3 Laptops 7.8%
4 Network Printers 6.5%
5 PCS 6.3%
6 Windows XP 6.0%
7 Active Directory 4.3%
8 Troubleshoot 4.1%
9 Setup 3.5%
10 Hardware Issues 3.5%
11 Technical Support 3.2%
12 Customer Service 2.5%
13 VPN 2.4%
14 Email 2.2%
15 User Accounts 1.9%
16 Backup 1.7%
17 OS 1.5%
18 Lotus Notes 1.4%
19 Remote Access 1.3%
20 Mac 1.2%
21 Citrix 1.2%
22 End User 1.2%
23 Helpdesk 1.2%
24 LAN 1.1%
25 Symantec 1.0%
26 Trouble Tickets 1.0%
27 Internet 0.9%
28 Tcp/Ip 0.9%
29 Software Applications 0.8%
30 Sccm 0.8%
31 Novell 0.8%
32 Suite 0.7%
33 Voip 0.7%
34 Computer System 0.7%
35 SQL 0.5%
36 Lenovo 0.5%
37 DNS 0.5%
38 Vmware 0.5%
39 Altiris 0.4%
40 Android 0.4%
41 User Data 0.4%
42 Level Support 0.4%
43 Peripheral Equipment 0.4%
44 SMS 0.4%
45 Mcafee 0.4%
46 Linux 0.4%
47 Compaq 0.3%
48 SLA 0.3%
49 Sharepoint 0.3%
50 Bloomberg 0.3%
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30,691 Desktop Support Consultant Jobs

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